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Exam Code: Servicenow-CIS-SAM Certified Implementation Specialist - Software Asset Management thinking January 2024 by Killexams.com team

Servicenow-CIS-SAM Certified Implementation Specialist - Software Asset Management

The ServiceNow Certified Implementation Specialist – Software Asset Management
Professional (SAM) exam Specification defines the purpose, audience, testing options,
exam content coverage, test framework, and prerequisites to become a ServiceNow
SAM Implementation Specialist.

Exam Purpose

The ServiceNow Certified Implementation Specialist – Software Asset Management
(SAM) Professional exam certifies that a successful candidate has the skills and essential
knowledge to contribute to the configuration, implementation, and maintenance of
the ServiceNow SAM Professional application.



Exam content is divided into Learning Domains that correspond to key syllabus and
activities typically encountered during ServiceNow implementations. In each Learning
Domain, specific learning objectives have been identified and are tested in the exam.
The following table shows the learning domains, weightings, and sub-skills measured by
this exam and the percentage of questions represented in each domain. The listed subskills should NOT be considered an all-inclusive list of exam content.

Learning Domain % of Exam

1 Software Asset Core Overview & Fundamentals

• Software Asset Management Basics

• Process Architecture

• Application Introduction and Recommended

Practices

14%



2 Data Integrity – Attributes and Sources for the Data

• Importing Data

• Software Discovery and Normalization

• Content Service

28%

3 Practical Management of Software Compliance

• Products and Models

• License Metrics, Entitlements, and Allocations

• Software Reconciliation

30%

4 Operational Integration of Software Processes

• Contract and Change Management

• Service Catalog and Procurement

• Software Remediation

13%

5 Extending SAM

• Software Model Lifecycle and Retirement

• Software Installation Optimization

• Reporting, Implementation, and Maintenance

15%

Total 100%



Exam Structure

The exam consists of 60 questions. For each question on the examination, there are
multiple possible responses. The person taking the exam reviews the response options
and selects the most correct answer to the question.

Multiple Choice (single answer)

For each multiple-choice question on the exam, there are at least four possible
responses. The candidate taking the exam reviews the response options and selects the
one response that most accurately answers the question.

Multiple Select (select all that apply)

For each multiple-select question on the exam, there are at least four possible
responses. The question will state how many responses should be selected. The
candidate taking the exam reviews the response options and selects ALL responses that
accurately answer the question. Multiple-select questions have two or more correct
responses.

Exam Results

After completing and submitting the exam, a pass or fail result is immediately
calculated and displayed to the candidate. More detailed results are not provided to
the candidate.

Exam Retakes

If a candidate fails to pass an exam, they may register to take the exam again up to
three more times for a cost of $100.
Certified Implementation Specialist - Software Asset Management
ServiceNow Implementation thinking

Other ServiceNow exams

ServiceNow-CSA ServiceNow Certified System Administrator 2023
Servicenow-CAD ServiceNow Certified Application Developer
Servicenow-CIS-CSM Certified Implementation Specialist - Customer Service Management
Servicenow-CIS-EM Certified Implementation Specialist - Event Mangement
Servicenow-CIS-HR Certified Implementation Specialist - Human Resources
Servicenow-CIS-RC Certified Implementation Specialist - Risk and Compliance
Servicenow-CIS-SAM Certified Implementation Specialist - Software Asset Management
Servicenow-CIS-VR Certified Implementation Specialist - Vulnerability Response
Servicenow-PR000370 Certified System Administrator
Servicenow-CIS-ITSM Certified Implementation Specialist IT Service Management
ServiceNow-CIS-HAM Certified Implementation Specialist - Hardware Asset Management
CIS-RCI ServiceNow Certified Implementation Specialist ? Risk and Compliance (CIS-RCI)
CAS-PA ServiceNow Certified Application Specialist ? Performance Analytics
CIS-FSM ServiceNow Certified Implementation Specialist ? Field Service Management
CIS-VRM ServiceNow Vendor Risk Management
CIS-CPG ServiceNow Certified Implementation Specialist ? Cloud Provisioning and Governance (CIS-CPG)

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Certified Implementation Specialist - Software Asset
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Question: 53
Which of the following are NOT features of the Publisher workbench navigation tree? (Choose two.)
A. Expand and collapse tree links
B. List of all publishers
C. Software model compliance icons
D. Filter products
E. Compliance toggle switch
F. List of all publishers out of compliance
Answer: BF
Reference: https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software-asset-management2/concept/sam-license-
workbench.html
Question: 54
Which of the following license metrics require allocations in order to maintain compliance? (Choose two.)
A. Per Core
B. Per User
C. Per Named Device
D. Per Named User
E. Per Core (with CAL)
F. Per Application Instance
G. Named User Plus
Answer: BD
Question: 55
ServiceNow Discovery has 4 phases: Scanning; Classification; Identification; and Exploration.
In which phase is the software running on a device identified?
A. Classification
B. Scanning
C. Exploration
D. Identification
Answer: A
Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/discovery/concept/c_GetStartedWithDiscovery.html
Question: 56
When receiving an order, which data point is mandatory?
A. Assigned To
B. Cost
C. Asset Tag
D. Serial Number
Answer: C
Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/procurement/task/t_ReceiveAnAsset.html
Question: 57
Which of the following data elements are key to an effective Software Asset Management practice within ServiceNow? (Choose four.)
A. Software allocations
B. Software models
C. Foundation data
D. Software contracts
E. Software entitlements
Answer: ABCE
Question: 58
HOTSPOT
Match the best practice method for the amount of data:
Hot Area:
Answer:
Question: 59
What are three ways to get software asset data into ServiceNow?
A. Clone, Background Script, Discovery
B. Import Data, Plugin, Clone
C. Discovery, Import Data, Manual
D. Plugin, Background Script, Manual
Answer: C
Question: 60
Software Asset Lifecycle has __________ components.
A. 8
B. 6
C. 7
D. 5
Answer: A
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Customer Satisfaction Survey Concept, Users Rate Service Experiences On Online Application, Customers Can Evaluate Quality Of Service Leading To Business Reputation Rating.

Thapana Onphalai

I've written about ServiceNow (NYSE:NOW) a couple of times, and I am continually impressed every time I revisit them. I first bought shares in 2018, with that lot up 280% from purchase. I've added to that position, and the company is in my

Mon, 01 Jan 2024 17:46:00 -0600 en text/html https://seekingalpha.com/article/4660736-servicenow-no-end-in-sight
ServiceNow: The Rally Has Gone Too Far (Rating Downgrade)
ServiceNow headquarters in Santa Clara, California, USA

JHVEPhoto

I covered ServiceNow (NYSE:NOW) last January, concluding that the stock should reach $150B market cap over the next handful of years. Less than one year later, the stock is just about there.

This is yet another case study

Sat, 30 Dec 2023 20:44:00 -0600 en text/html https://seekingalpha.com/article/4660509-servicenow-the-rally-has-gone-too-far
ISG to Publish Reports on ServiceNow Partner Ecosystem

 ISG to Publish Reports on ServiceNow Partner Ecosystem

 Upcoming ISG Provider Lens™ reports will evaluate providers of consulting, implementation and ongoing support services for ServiceNow platform deployments

Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched a research study examining the extensive ServiceNow ecosystem of partners working with a growing number of enterprises to transform siloed business processes for improved workflows.

The study results will be published in a comprehensive series of ISG Provider Lens™ ServiceNow Ecosystem Partners reports, scheduled to be released in April 2024. The reports will cover companies offering services for consulting, implementing, integrating and providing managed solutions utilizing the ServiceNow platform.

Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.

ServiceNow is growing rapidly, demonstrating the platform’s ability to meet customer requirements. Enterprise customers are optimizing efficiency by embedding technology components, and service providers are crafting tailored, intelligent workflow solutions to propel businesses forward, adopting ServiceNow capabilities to develop bespoke solutions catering to the needs of vertical industries.

"Strategic partnerships driving solutions amplify ServiceNow's trajectory in workflow engineering,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “Through these collaborations, the integration of GenAI and machine learning enhances predictive analytics, propelling enterprises towards more efficient and intelligent operations."

ISG has distributed surveys to more than 190 ServiceNow service providers. Working in collaboration with ISG’s global advisors, the research team will produce three quadrants representing the ServiceNow services the typical enterprise is buying, based on ISG’s experience working with its clients. The three quadrants are:

  • ServiceNow Consulting Services, evaluating providers that help customers design roadmaps to use ServiceNow as an integrated “platform of platforms” for major enterprise business operations, IT services, Environment, Sustainability and Governance (ESG) and integration with governance, risk and compliance (GRC) and security policies.
  • ServiceNow Implementation and Integration Services,assessing providers that can implement ServiceNow and integrate it with other applications in complex enterprises without adding to an organization’s internal complexity. These providers require expertise in system architecture, low/no-code development and thorough understanding of AI and ML.
  • ServiceNow Managed Services Providers, covering providers that maintain and support the ServiceNow platform with monitoring, remote support and centralized management functions. Key capabilities include extensive experience with ServiceNow’s Now platform, workflows, third-party applications, integrators and accelerators and continuous evolution.

Geographically focused reports from the study will cover the global ServiceNow market and examine products and services available in the U.S., Brazil, Europe and Australia. ISG analysts Ashwin Gaidhani (Europe), Phil Hassey (Australia), Sidney Nobre (Brazil) and Tapati Bandopadhyay (U.S.). will serve as authors of the reports.

A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as ServiceNow services providers can contact ISG and ask to be included in the study.

All 2024 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to register here to receive a personalized survey URL. Participants will receive a copy of this report in return for their feedback.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

Press Contacts:

Will Thoretz, ISG
+1 203 517 3119
will.thoretz@isg-one.com

Julianna Sheridan, Matter Communications for ISG
+1 978-518-4520
isg@matternow.com

View source version on businesswire.com: https://www.businesswire.com/news/home/20231128344098/en/

Tue, 28 Nov 2023 01:04:00 -0600 en text/html https://www.morningstar.com/news/business-wire/20231128344098/isg-to-publish-reports-on-servicenow-partner-ecosystem
ServiceNow's chief digital information officer on why 2024 is going to be really fun
  • Chris Bedi is ServiceNow's chief digital-information officer. 
  • "We know we're early innings, especially with gen AI, but we are pushing on it hard."
  • Bedi's insights are part of Business Insider's year-end leadership series, "Looking Ahead 2024."

For the cloud-software provider ServiceNow, this year's advances in artificial intelligence have opened a lot of doors.

The software-as-a-service provider is "aggressively pursuing our ambition to absolutely be an AI-first company," Chris Bedi, the chief digital-information officer at ServiceNow, told Business Insider. "We know we're early innings, especially with gen AI, but we are pushing on it hard."

The $140 billion company's cloud-based offerings include service management, operations management, and business management. And Bedi said he knows that if generative AI, or gen AI, is used correctly, it will save hours of work and help bolster the careers of workers using it.

Part of integrating and understanding AI is training ServiceNow's 22,000 employees. The company had its first AI learning day recently, which brought the whole company together. It included panels of both internal and external speakers to "demystify it a bit and deliver a learning path," Bedi said.

While ServiceNow focuses on gen-AI solutions and use cases, it also measures employee satisfaction. "Do they feel like it's actually additive to their job or is it kind of a nonstarter?" Bedi asked.

"Humans don't necessarily run to the technology — they sometimes run away from it," he said. "We're trying to move fast while we're bringing our human capital along."

Bedi said teams involved in IT, HR, and customer-support operations don't feel threatened by generative AI. "Their sentiment is around 64% of them believe it's helping boost productivity," he said.

The teams that heavily rely on gen AI are seeing "it's freeing up 25% to 30% of their time, but we're using that time so they can serve our clients better. So they're actually viewing it as a career progression for them."

The challenge that ServiceNow and all companies face is around fast innovation, "but also we take care of governance, safety, and ethics" around AI, Bedi said.

ServiceNow wants to "create better experiences because we all know experiences done the right way can drive the right behavioral and economic impacts." The company also said, "we shouldn't have any decision made without an accompanying AI-based recommendation," Bedi added.

Bedi's insights are part of BI's year-end leadership package, "Looking Ahead 2024," which digs into vision, strategy, and challenges across corporate America.

The following interview has been edited for length and clarity.

What are you looking forward to most for 2024?

I'll use one word: innovation. I think that there is so much technology capability available to CIOs and CTOs around the world, and just using all of it to innovate in a way that serves customers better, drives the company forward, frees employees up from the toil they've been in. That, to me, is going to be really fun.

What is your biggest concern for 2024?

I'll be the broken-record CDIO and say cyber. It's just not getting easier [protecting against cyber attacks and data hacks], it's getting harder. And so that's one thing, but also data [can also be manipulated] which then change algorithmic outputs, data labeling, wipeouts — stuff like that. I worry about threats which are yet to emerge.

What is one thing you think you got right in 2023?

We started experimenting and doing stuff with gen AI super early. And it's yielding benefit now because we're alive on like 15 things across five or six departments. So jumping on it early.

What is one thing you think you got wrong in 2023?

I would say underestimating how quickly gen AI would progress. It went a lot faster than I thought. It's amazing to think that it was just last November, December. And the speed has been amazing.

Fri, 22 Dec 2023 21:57:00 -0600 en-US text/html https://www.businessinsider.com/servicenow-chief-digital-information-officer-2024-ai-innovation-fun-2023-12
Is ServiceNow Stock a Top Buy for 2024?

Someone forgot to tell ServiceNow (NOW 0.68%) that the cloud software industry has been slowing down in 2023. The digital transformation platform's revenue growth has actually been accelerating throughout the last year, and the stock has picked up steam as 2024 approaches. Shares of ServiceNow are up 80% in 2023 with just weeks left to go until the new year.

A high valuation has prevented many investors from pulling the trigger on buying this top cloud stock. After an epic run, is it still a top buy for 2024?

A next-gen platform for the future of work

ServiceNow provides numerous solutions for businesses to manage their workforce and customer experiences. Its platform spans digital workflow management tools, from AI that helps find bottlenecks that are slowing down the completion of tasks to cloud observability solutions that help with app performance.

ServiceNow landed on the radar of many investors this past summer after an expanded partnership was struck with Nvidia. ServiceNow said it would adopt Nvidia's latest and greatest AI systems to Strengthen its own platform, and in turn, Nvidia would expand its use of ServiceNow in its own workflow management for developing more powerful chips and generative AI systems.

This type of AI used to automate more employee tasks is powering "digital transformation" among big customers. In a year like 2023 where cost-cutting has been a top priority in the corporate world, it's helped keep demand high for ServiceNow's software. And, after the bear market of 2022, the company's revenue growth has been ratcheting up again.

Period

Total Revenue

Increase (YOY)

2021

$5.9 billion

30%

2022

$7.25 billion

23%

Q1 2023

$2.1 billion

22%

Q2 2023

$2.15 billion

23%

Q3 2023

$2.29 billion

25%

Data source: ServiceNow. YOY = year over year.  

Even better, though, has been ServiceNow's rapid progress on profitability. Generally accepted accounting principles (GAAP) income from operations was $492 million in the first nine months of 2023, compared to just $200 million in the same period in 2022. Free cash flow (FCF) was $1.36 billion in the first nine months of 2023 (a healthy FCF profit margin of 21%), with the discrepancy between GAAP profitability primarily driven by employee stock-based compensation.

As for that employee stock-based compensation, ServiceNow management reported it repurchased $282 million worth of stock in Q3 2023. This is part of the company's first-ever stock repurchase program, which is aimed at offsetting the impact of dilution from ongoing employee stock-based compensation. About $1.2 billion worth of stock repurchase authorization remained at the end of the quarter.

Expect some turbulence, but a top cloud stock for the long term?

After the big run-up in stock price in 2023, ServiceNow trades for a high premium of 90 times trailing-12-month earnings per share, or about 60 times trailing-12-month FCF. Of course, part of the premium exists because ServiceNow's profit margins are expected to rise rapidly over the course of the next few years. To wit, shares trade for a bit more reasonable 55 times Wall Street analysts' expectation for 2024 earnings per share.

ServiceNow is nevertheless an expensive stock as we head into the new year. That can cause some turbulence in stock price, including steep sell-offs if ServiceNow misses some short-term financial estimates from one quarter to the next.

However, given the company's fast-and-steady growth for years, and leadership in cloud-based and AI-powered software, investors are rightfully optimistic about the business's trajectory. As I explained this time last year, I think a stock like ServiceNow is best bought in batches over the course of time, perhaps using a dollar-cost averaging plan. This still seems like the right strategy for those investors interested in the long-term potential (a decade and beyond) for ServiceNow.

Mon, 11 Dec 2023 21:38:00 -0600 Nicholas Rossolillo en text/html https://www.fool.com/investing/2023/12/12/is-servicenow-stock-a-top-buy-for-2024/
ServiceNow Named a Leader in Digital Process Automation No result found, try new keyword!SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, has been named a Leader in The Forrester Wave ... Mon, 27 Nov 2023 18:30:00 -0600 https://www.businesswire.com/news/home/20231128903448/en/ServiceNow-Named-a-Leader-in-Digital-Process-Automation ServiceNow, Inc.: Raising target price to $770

Summary

ServiceNow provides cloud-based software-as-a-service management applications to automate and track workflows across the enterprise, including IT, human resources, facilities, and field service, among others. The company markets to enterprises in industries ranging from financial services and consumer products to healthcare and technology. About 95% of revenue comes from subscription software sales, with the remainder from professional services. About 30% of the company's revenue is generated outside of the U.S. ServiceNow went public on June 29, 2012 at $18 per share.

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Tue, 05 Dec 2023 10:00:00 -0600 en-US text/html https://finance.yahoo.com/research/reports/ARGUS_3664_AnalystReport_1701862084000/
ISG to Publish Reports on ServiceNow Partner Ecosystem No result found, try new keyword!ServiceNow Implementation and Integration Services, assessing providers that can implement ServiceNow and integrate it with other applications in complex enterprises without adding to an ... Tue, 28 Nov 2023 01:04:00 -0600 https://www.nasdaq.com/press-release/isg-to-publish-reports-on-servicenow-partner-ecosystem-2023-11-28 Is ServiceNow Stock a Top Buy for 2024?

Design, software, creativity software

Someone forgot to tell ServiceNow (NYSE: NOW) that the cloud software industry has been slowing down in 2023. The digital transformation platform's revenue growth has actually been accelerating throughout the last year, and the stock has picked up steam as 2024 approaches. Shares of ServiceNow are up 80% in 2023 with just weeks left to go until the new year.

A high valuation has prevented many investors from pulling the trigger on buying this top cloud stock. After an epic run, is it still a top buy for 2024?

A next-gen platform for the future of work

ServiceNow provides numerous solutions for businesses to manage their workforce and customer experiences. Its platform spans digital workflow management tools, from AI that helps find bottlenecks that are slowing down the completion of tasks to cloud observability solutions that help with app performance.

ServiceNow landed on the radar of many investors this past summer after an expanded partnership was struck with Nvidia. ServiceNow said it would adopt Nvidia's latest and greatest AI systems to Strengthen its own platform, and in turn, Nvidia would expand its use of ServiceNow in its own workflow management for developing more powerful chips and generative AI systems.

This type of AI used to automate more employee tasks is powering "digital transformation" among big customers. In a year like 2023 where cost-cutting has been a top priority in the corporate world, it's helped keep demand high for ServiceNow's software. And, after the bear market of 2022, the company's revenue growth has been ratcheting up again.

Period

Total Revenue

Increase (YOY)

2021

$5.9 billion

30%

2022

$7.25 billion

23%

Q1 2023

$2.1 billion

22%

Q2 2023

$2.15 billion

23%

Q3 2023

$2.29 billion

25%

Data source: ServiceNow. YOY = year over year.

Even better, though, has been ServiceNow's rapid progress on profitability. Generally accepted accounting principles (GAAP) income from operations was $492 million in the first nine months of 2023, compared to just $200 million in the same period in 2022. Free cash flow (FCF) was $1.36 billion in the first nine months of 2023 (a healthy FCF profit margin of 21%), with the discrepancy between GAAP profitability primarily driven by employee stock-based compensation.

As for that employee stock-based compensation, ServiceNow management reported it repurchased $282 million worth of stock in Q3 2023. This is part of the company's first-ever stock repurchase program, which is aimed at offsetting the impact of dilution from ongoing employee stock-based compensation. About $1.2 billion worth of stock repurchase authorization remained at the end of the quarter.

Expect some turbulence, but a top cloud stock for the long term?

After the big run-up in stock price in 2023, ServiceNow trades for a high premium of 90 times trailing-12-month earnings per share, or about 60 times trailing-12-month FCF. Of course, part of the premium exists because ServiceNow's profit margins are expected to rise rapidly over the course of the next few years. To wit, shares trade for a bit more reasonable 55 times Wall Street analysts' expectation for 2024 earnings per share.

ServiceNow is nevertheless an expensive stock as we head into the new year. That can cause some turbulence in stock price, including steep sell-offs if ServiceNow misses some short-term financial estimates from one quarter to the next.

However, given the company's fast-and-steady growth for years, and leadership in cloud-based and AI-powered software, investors are rightfully optimistic about the business's trajectory. As I explained this time last year, I think a stock like ServiceNow is best bought in batches over the course of time, perhaps using a dollar-cost averaging plan. This still seems like the right strategy for those investors interested in the long-term potential (a decade and beyond) for ServiceNow.

Should you invest $1,000 in ServiceNow right now?

Before you buy stock in ServiceNow, consider this:

The Motley Fool Stock Advisor analyst team just identified what they believe are the 10 best stocks for investors to buy now... and ServiceNow wasn't one of them. The 10 stocks that made the cut could produce monster returns in the coming years.

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Nicholas Rossolillo and his clients have positions in Nvidia. The Motley Fool has positions in and recommends Nvidia and ServiceNow. The Motley Fool has a disclosure policy.

Is ServiceNow Stock a Top Buy for 2024? was originally published by The Motley Fool

Mon, 11 Dec 2023 18:39:00 -0600 en-US text/html https://finance.yahoo.com/news/servicenow-stock-top-buy-2024-163838787.html




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