Servicenow-CIS-SAM information - Certified Implementation Specialist - Software Asset Management Updated: 2023

ServiceNow (NYSE:NOW) offers a cloud?based platform and solutions to companies so as to focus on what matters, work that will reduce costs and lead to growth. In theory, this is a great concept, and the company's exact growth has led to strong capital gains of 32% year-to-date. Even so, the stock seems very risky at this ponit as the valuation has become rich. It is not that momentum stocks cannot move higher, but it is a matter of valuation versus business risks. There is good news to consider, such as the stellar first-quarter earnings report. Taking a more thorough analysis into consideration, however, I believe ServiceNow's stock is very overvalued, and there are major risks that are hard to ignore.

ServiceNow reported a strong first-quarter 2023 earnings report

In the first quarter of 2023, subscription revenues grew 24% year-over-year, while total revenues grew 22%. GAAP earnings per share of $0.73 beat estimates by $0.41, while revenue of $2.10 billion beat estimates by $10.67 million.

There was more good news from ServiceNow as the company raised its 2023 subscription revenue guidance and announced a program of $1.5 billion to buy back shares, which is the first time in the company's history that it has initiated a share buyback plan.

ServiceNow trades at a very steep premium

ServiceNow trades at a price-earnings ratio of 238.97 based on the closing price of $511.39 on May 22. The price-earnings ratio itself should not be the sole rationale for valuation, but the PEG ratio of 3.27, the forward enterprise-value-to-Ebitda ratio of 44.05 and the forward price-to-free-cash-flow ratio of 32.11 all appear to indicate overvaluation as well. These ratios are all higher than the industry medians. This overvaluation in and of itself is one of the biggest risks to investors of ServiceNow.

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Main business risks for ServiceNow

ServiceNow is a widely used enterprise cloud platform that offers a range of services, including IT service management (ITSM), IT operations management (ITOM) and customer service management (CSM). While ServiceNow provides various benefits to organizations, there are certain business risks associated with its implementation and usage. Some of the potential risks include implementation challenges, integration issues, vendor reliance, data security and privacy, user adoption and training, among others.

Implementing ServiceNow can be complex and time-consuming, especially for organizations with diverse and complex IT environments. Poorly planned implementations can lead to delays, cost overruns and disruptions to business operations. ServiceNow often needs to integrate with existing systems and applications within an organization. Integration challenges may arise due to compatibility issues, data migration complexities, or limitations of the platform. Inadequate integration can result in data inconsistencies, process inefficiencies and difficulties in achieving the desired automation and collaboration across departments.

Organizations adopting ServiceNow become reliant on the platform and its vendor for critical business operations. This reliance creates a risk of service disruptions, increased costs, or potential lock-in if the vendor's service quality declines or if the organization wants to switch to a different platform in the future.

ServiceNow handles sensitive data, including customer information, employee records and operational data. Inadequate security measures or improper configuration can lead to data breaches, unauthorized access, or non-compliance with privacy regulations. Organizations must ensure they have robust security controls, encryption, access management and compliance measures in place. ServiceNow's capabilities are extensive, and user adoption can be a challenge. Lack of proper training and change management strategies may result in underutilization of the platform, limited user adoption and resistance to new processes, impacting the expected benefits and return on investment.

Furthermore, customers heavily rely on ServiceNow for critical IT and business services. Any outages or performance issues with the platform can disrupt operations, impact customer experience and result in financial losses. It is crucial to have appropriate service level agreements (SLAs) in place and regularly monitor performance metrics to minimize the risk of service disruptions.

Finally, ServiceNow operates on a subscription-based licensing model, and organizations must carefully manage licenses to avoid unexpected costs. Failure to monitor and control licenses effectively can lead to license non-compliance, additional fees, or unnecessary expenditures.

To mitigate these risks, organizations should undertake thorough planning and due diligence before implementing ServiceNow. They should involve key stakeholders, conduct proper risk assessments, establish clear governance frameworks, prioritize data security, provide comprehensive training and maintain ongoing monitoring and maintenance processes. Additionally, working closely with experienced consultants or ServiceNow partners can help navigate the complexities and ensure the successful adoption of the platform while minimizing risks.

My take

In 2023, investing in stocks has become very challenging as the main themes are high inflation and rising interest rates. There are concerns about the debt ceiling in the U.S. Even if these risks are somehow mitigated, investors should never neglect the valuation factor, and in this respect, I do not see ServiceNow as an attractive investment prospect at this time.

This article first appeared on GuruFocus.

Pitchbook predicts the market for generative AI in the enterprise will grow at a 32% CAGR to reach $98.1 billion by 2026.

I have been a tech entrepreneur for over 25 years. The pace of change in this space has always been incredibly fast. I used to tell folks I was operating in dog years, given that I would see about seven years’ worth of transformation in a single year.

The launch of ChatGPT late last year turbocharged that speed of innovation. Generative AI blew up, and every day major tech players like Microsoft, Google and Salesforce released competing announcements of how they were integrating the tech into their platforms.

I have seen so much advancement, demand and promise in generative AI since then, specifically on the interactive chat side, that I have started to measure the pace in hamster years, which is five times faster than dog years.

As generative AI continues to take off and evolve, there are four trends I expect to unfold.

1. Attention will shift to training generative AI on enterprise data

Most of the tools that are making headlines work exclusively on data in the public domain. Yet there is a whole other world of possibility that opens as generative AI is trained on enterprise data. As Nicola Morini Bianzino, Ernst & Young’s CTO, puts it, this “will change the way we access and consume information inside the enterprise.”

This use case for generative AI is urgent because access to institutional knowledge is vanishing. Enterprise data is growing at an explosive rate, yet Gartner estimates that over 80% of that data is unstructured (i.e. PDFs, videos, slide decks, MP3 files etc.), which makes it difficult for employees to find and use.

Most information that teams create goes to waste because employees do not know what is available, or they simply cannot find what they need. Employees spend 20-30% of their workday tracking down information. When they cannot find what they are looking for, they disrupt the productivity of colleagues by asking questions or being directed to the resource.

Time is money, and as we inch closer to a recession, organizations are seeking new ways to drive efficiencies, lower costs and operate successfully with leaner teams. We will see more companies use generative AI to easily search for data within internal files and systems and empower the workforce.

2. Integration will be a key enterprise value driver

Today’s innovation is occurring within specific platforms. Take Microsoft, for instance, which is incorporating ChatGPT and generative AI into everything it offers. Recently, Microsoft announced Copilot 365, which can pull data from your Outlook calendar and emails to generate bullets for you to focus on in your next meeting. It can create Word and PowerPoint documents for you based on existing documents. These capabilities offer incredible value to users working within Microsoft’s tools. However, only 25% of enterprise data typically lives within Microsoft.

The rest of a company’s data lives in Google Drive, ServiceNow, SAP, Salesforce, Box, Tableau dashboards, third-party subscriptions and a wide variety of other systems. That’s why the enterprise value of generative AI grows exponentially when combined with federated search. It can pull data from a company’s entire set of tools and respond to a question or surface the information needed in the moment.

Think about how Roku brought streaming services together and made it easy for consumers to access all their applications in one place. That type of integration and innovation in generative AI will transform the enterprise.

3. Companies will start to establish generative AI strategies, policies and standards

This is the dawn of a new frontier for AI. Capabilities are now available that until recently were seen only in science fiction. Companies will need to understand the various use cases for generative AI and how this technology can increase productivity and drive growth. Organizations will need to establish policies on how to use the technology and will need to identify and adhere to the right compliance standards.

As companies adopt AI, teams leading the strategy and implementation will need to determine where it makes the most sense to augment existing applications, where to build new applications, and where to invest in packaged applications.

4. Accuracy will rule

Some organizations are hesitant to get on board with generative AI because it occasionally makes up answers. This phenomenon is known as “hallucination,” and it happens if there is not enough content available upon which to base a response or when the system believes that inappropriate data is the right data.

The challenge is that generative AI can confidently assert wrong or outdated answers as fact. The ability to provide evidence for answers will quickly become table stakes for providers of generative AI tools. Seeing exactly where the answer comes from enables users to validate the response before they act or make a decision based on inaccurate information. They can also tell the system if the answer is inaccurate, so the AI learns for next time.

The new frontier of AI

The future of generative AI for the enterprise is very bright. Practical applications are quickly emerging that will deliver unprecedented efficiencies and competitive advantage. The pace of change will be fast. Keep up — and go beyond your competition — by setting the business purpose of generative AI as your North Star. Choose to invest in the use cases that will drive the most sustainable value for your organization.

Scott Litman is cofounder and COO of Lucy®.

AI Trust, Risk And Security Management Market Research, 2032

The global ai trust, risk and security management market was valued at $1.7 billion in 2022, and is projected to reach $7.4 billion by 2032, growing at a CAGR of 16.2% from 2023 to 2032.

The COVID-19 pandemic has devastated a number of industries as it has ravaged the globe. Moreover, during the pandemic condition, remote work offers substantial security hazards in addition to productivity issues. Modern technologies such as the Internet of Things (IoT) and Artificial Intelligence (AI) were required by a number of industries, including healthcare, the automobile industry, and others. Big Data and analytics are now used to anticipate and address the future challenges of COVID-19 crisis.

AI trust, risk and security management refers to a variety of AI lifecycle components. These components address the creation, introduction, and continuous utilization of AI applications. The field of artificial intelligence (AI) has grown swiftly, allowing companies to forecast events with greater accuracy, automate procedures, and make choices with greater speed and precision. The potential risks associated with data leaking, tampering, and malicious assaults are however present along with this power of AI. Businesses must establish technology and practices that go beyond conventional security safeguards to secure AI apps and services and certain AI is employed securely and ethically. Here, AI trust, risk and security management comes to play as it enables secure and effective application of AI. The primary goal of Al trust, risk, and security management is to bridge the ethical responsibility and technical advancement gaps. Some of the main factors projected to drive market expansion include increased government attempts to utilize Al technology, the rise in demand for Al systems that can be trusted, and the rise in demand for Al decisions that are clear. However, it is anticipated that high ethical standards and a lack of knowledge in Al may impede market expansion. However, because of the widespread usage and progress of Al technology within the predicted period, these factors are projected to be greatly diminished.

Furthermore, factors such as increase in efforts of government to deploy AI technology and secured and convenient data storage primarily drive the AI trust, risk and security management market growth. However, comprehensive ethical norms as a foundation for Al and insufficient awareness of Al hamper market growth to some extent. Moreover, Al may dramatically lessen gender-prejudice and are expected to provide lucrative opportunities for market growth during the forecast period.

The AI trust, risk and security management market is segmented into Component, Deployment Mode, Enterprise Size and Industry Vertical.

The AI trust, risk and security management market is segmented on the basis of component, deployment mode, enterprise size, industry vertical, and region. On the basis of component, it is bifurcated into solutions and services. On the basis of deployment mode, it is bifurcated into on-premise and cloud. On the basis of enterprise size, it is bifurcated into large enterprise and small and medium-sized enterprise. On the basis of industry vertical, it is divided into IT and telecom, BFSI, manufacturing, healthcare, retail and e-commerce, government and others. On the basis of region, it is analyzed across North America, Europe, Asia-Pacific, and LAMEA.

The market players operating in the AI trust, risk and security management industry are International Business Machines Corporation, SAP SE, SAS Institute Inc., Oracle Corporation, Rapid7, At&t Intellectual Property, LogicManager, Inc., ServiceNow, Moody's Analytics, Inc., and RSA security LLC.. These major players have adopted various key development strategies such as business expansion, new product launches, and partnerships, which help to drive the growth of the AI trust, risk and security management industry globally.

By deployment mode, the on-premise segment dominates the global AI trust, risk and security management market size, owing data privacy, compliance and regulatory requirements and protection against insider threats in the organization. This is attributed to trust, risk, and security management that play a crucial role in ensuring business continuity by implementing robust backup strategies, disaster recovery plans, and resilience measures. In addition, on-premises segment also provides effective management of trust, risk, and security that includes techniques such as algorithmic transparency, and auditability, enabling organizations to understand and validate the behavior of the system. The cloud segment would also showcase the fastest growth throughout the forecast period, owing to the integrity, confidentiality, and availability of AI systems and data. Key factors related to the cloud segment in AI trust, risk and security management are storage, data protection, secure infrastructure and identity and access management.

Region-wise, North America dominated the market share in 2022 for the AI trust, risk and security management market share, owing to the increase in adoption and growth of advanced and latest technology, such as cloud computing, artificial intelligence (AI), and machine learning (ML). The integrated smart processes and breakthroughs of technical developments have entirely revolutionized the landscape of the IT industry and, in turn, encouraged the drive for the implementation of efficient and secure AI solutions. However, Asia-Pacific contributes the fastest growth in the region, owing to increase in adoption of increasing adoption of AI, data sensitivity and privacy concerns and cybersecurity threat landscape.

Top impacting factors

Secured and convenient data storage

For improved Al TRiSM, researchers and engineers need better data. The learning algorithm (such as a deep-neural network model) and the datasets used to train and test that algorithm both affect how well an Al solution performs. Algorithms and datasets have historically received substantially more attention in Al research due of its critical importance. Different sectors employ Al TRiSM to establish online and offline data storage capabilities, as well as for real-time offer management, automated checkout systems, and enhanced security of the database analytics. The need for Al TRiSM from data storage applications has also increased dramatically over the past several years Due to the secured access to datasets.

Increasing efforts of government to deploy AI technology

Businesses and governments all around the world have started a variety of projects to adopt Al and ML technologies and position themselves as market leaders as a result of the expanding benefits of Al. Government entities from numerous nations are establishing councils, new laws and regulations, and frameworks in order to implement Al TRiSM solutions. Increase in public confidence in Al technology and protecting civil liberties and personal information are the key objectives of governments deploying Al TRiSM solutions. In order to identify risk issues for Al technology, many companies have formed committees in collaboration with suppliers of Al solutions, academic institutions, and research centers. For instance, in March 2021, the U.S.-India Artificial Intelligence Initiative was launched by the Indo-U.S. Science and Technology Forum (IUSSTF) with the goal of fostering Al innovation through the exchange of knowledge and experiences, the discovery of fresh opportunities for bilateral cooperation, and the advancement of Al research.

Technology aspect
AI trust, risk, and security management technology plays a crucial role in ensuring the safe and responsible development, deployment, and operation of artificial intelligence systems. AI systems have the potential to perpetuate biases present in the data they are trained on, leading to discriminatory outcomes. To address this, risk management technologies focus on identifying and mitigating biases in training data, ensuring fairness and equal treatment across different demographic groups. Moreover, continuous monitoring and auditing of AI systems are essential to identify risks, vulnerabilities, and performance degradation over time. These technologies involve implementing mechanisms for tracking model behavior, detecting anomalies, and providing alerts for potential security breaches or risks. As a result, key players in the market upgraded their services to enhance their services in AI trust, risk, and security management market. For instance, May 2022, Oracle enhanced its comprehensive AI trust, risk and security management and cloud security capabilities with integrated threat management. These innovations are expected to further help ensure that organizations can easily secure their cloud deployments and applications with simple, prescriptive, and integrated services.

Key Benefits For Stakeholders

• This report provides a quantitative analysis of the market segments, current trends, estimations, and dynamics of the ai trust, risk and security management market analysis from 2022 to 2032 to identify the prevailing ai trust, risk and security management market opportunities.
• The market research is offered along with information related to key drivers, restraints, and opportunities.
• Porter's five forces analysis highlights the potency of buyers and suppliers to enable stakeholders make profit-oriented business decisions and strengthen their supplier-buyer network.
• In-depth analysis of the ai trust, risk and security management market forecast assists to determine the prevailing market opportunities.
• Major countries in each region are mapped according to their revenue contribution to the global market.
• Market player positioning facilitates benchmarking and provides a clear understanding of the present position of the market players.
• The report includes the analysis of the regional as well as global ai trust, risk and security management market trends, key players, market segments, application areas, and market growth strategies.

 AI Trust, Risk and Security Management Market Report Highlights

Any business hoping to succeed in today’s competitive landscape understands the need to put digital transformation at the top of its priority list. 

Digital technology now infiltrates almost every aspect of conducting business, from how customers interact with organizations, how employees do their jobs and how the internal processes work, and the global pandemic and shift towards remote working only accelerated this trend. Put simply, those which do not adapt to the digital world are highly unlikely to survive. 

“Both customers and employees expect to have a contextual experience throughout their journey with the company,” says Prabhu Karunakaran [PK], founder and CEO of digital transformation firm Exterprise. “To achieve such seamless experiences in a hybrid work environment, organizations are creating more technology than ever before, and are becoming digital solution companies in the process. They are quickly realizing that they need to unite their formerly siloed information technology, business, HR, legal and marketing departments into fast-moving, cross-disciplinary digital teams.” 

But for established businesses, this often means transforming from rigid legacy systems to flexible digital platforms, which can prove challenging even for Fortune 500 companies. A lack of historic investment in technology has been compounded by budget cuts during the pandemic, meaning many still rely on antiquated hardware and software installed decades previously. 

This is not the only factor holding businesses back. Other common issues include organizational silos where decision-making can be split across functions; a lack of digital skills; a culture which is resistant to change; and a lack of clear strategy and communication across departments. 

For many businesses, the answer is to turn to one unified platform that can bring productivity improvements through digital transformation which can help employees, customers, and assets. “Taking good care of these three core imperatives is critical to profitable revenues and organizational growth,” says PK. “Productive and happy employees will deliver enhanced customer experiences, resulting in more revenues. Efficient monitoring of assets including hardware, software and enterprise assets will create operational excellence.” 

One such offering is ServiceNow’s NOW Platform, which deploys enterprise-scale solutions to organizations in several industries, improving efficiency for employees, customers, and assets. Its IT Service Management solution, for instance, automates core service processes, and makes it easier for those working in IT to resolve issues faster, while its IT Operations Management and Asset Management package proactively monitors the performance of assets, helping to prevent outages in the first place. 

The Customer Service Management element ensures agents have the information they need to quickly resolve issues, including proactively identifying potential problems before they become apparent. Businesses can also benefit from automated responses to common customer questions, increasing the efficiency of employees. Staff working in the field can benefit from the same functionality through the Field Service Management solution. 

From an employee perspective, businesses can deliver a streamlined service experience with intelligent workflows, starting with efficiently onboarding new hires. Employees themselves can find the information they need to self-service their own HR needs, while the Workplace Service Delivery solution helps the day-to-day work run more smoothly, boosting productivity. A exact IDC report suggests agile organizations retain employees at a 34% higher rate than competitors, helping them meet the demand for skills in the current war for talent. 

With teams in the US, India, and Central America, Exterprise is a certified pure-play ServiceNow implementation partner, with skilled resources operating in different time zones, and clients in sectors including financial services, insurance, healthcare, telecom, and government. Exterprise helps businesses on their transformation journey, starting by determining that the organization is fully committed to the journey, and helping to provide advisory and consultative services to demonstrate the business case and identify any challenges that will need to be overcome. 

“Partners are critical to ServiceNow’s growth strategy, on our journey to $16B in revenue and beyond,” said David Parsons, Senior Vice President of Global Alliances and Partner Ecosystem at ServiceNow. “Enabling great customer and employee experiences to faster time to value, we remain committed to engaging our partner ecosystem to innovate and co-create end-to-end solutions that solve today’s most pressing business challenges.” 

Exterprise works closely with clients to launch the digital transformation journey, identifying automation and integration opportunities and creating a strategic roadmap for the different departments, as well as training staff on how to use the platform. 

Exterprise helps in identifying key metrics around digital standards – including mean time to resolution (MTTR) for issues, customer satisfaction (CSAT), net promoter score (NPS) and first call resolution (FCR) for customer service. This ensures organizations realize the full value, both financially and in other, less tangible ways, of their investment. Exterprise is SOC2, ISO 27001 and HIPAA certified, which can give customers an added layer of reassurance. 

Ongoing reviews ensure businesses benefit from and understand any new functionality to keep enhancing the employee and customer experience, with ServiceNow introducing two major version upgrades each year. This ensures customers remain at the forefront of digital transformation, turning them from digital laggards to leaders. 

One example of a business that has benefited from running several business functions on the ServiceNow platform is pipeline services and equipment company T.D. Williamson. “Exterprise has proved to be an effective partner in not only implementing ServiceNow, but also in providing consultative and advisory support to help us automate core business processes,” says Greg Rice, Director, Global Applications. 

PK believes those who take the step to become a digital business can expect to benefit in several ways, including enhanced customer and employee experience, lower employee attrition rates, productivity benefits through process automation, and ultimately increased – and sustainable – revenue and profit. 

“The time to act is now,” concludes PK. “Those who do so can put in place the foundations that will deliver ongoing success in years to come, increasing efficiency and ensuring they have satisfied customers and employees. That’s the recipe for success.”

To find out more about how Exterprise could help your business, visit exterprise.us/servicenow/

To contact us, click here or email us at contact@exterprise.us

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Fintel reports that on May 30, 2023, Bernstein maintained coverage of ServiceNow (NYSE:NOW) with a Outperform recommendation.

Analyst Price Forecast Suggests 2.26% Upside

As of May 10, 2023, the average one-year price target for ServiceNow is 549.61. The forecasts range from a low of 414.10 to a high of $682.50. The average price target represents an increase of 2.26% from its latest reported closing price of 537.46.

See our leaderboard of companies with the largest price target upside.

The projected annual revenue for ServiceNow is 8,918MM, an increase of 17.05%. The projected annual non-GAAP EPS is 9.20.

What is the Fund Sentiment?

There are 2482 funds or institutions reporting positions in ServiceNow. This is an increase of 40 owner(s) or 1.64% in the last quarter. Average portfolio weight of all funds dedicated to NOW is 0.66%, an increase of 20.28%. Total shares owned by institutions decreased in the last three months by 0.41% to 209,975K shares. © Provided by Fintel NOW / ServiceNow Inc Put/Call Ratios The put/call ratio of NOW is 1.11, indicating a bearish outlook.

What are Other Shareholders Doing?

© Provided by Fintel NOW / ServiceNow Inc Shares Held by Institutions

Price T Rowe Associates holds 11,893K shares representing 5.84% ownership of the company. In it's prior filing, the firm reported owning 14,835K shares, representing a decrease of 24.74%. The firm decreased its portfolio allocation in NOW by 10.71% over the last quarter.

VTSMX - Vanguard Total Stock Market Index Fund Investor Shares holds 6,284K shares representing 3.08% ownership of the company. In it's prior filing, the firm reported owning 6,141K shares, representing an increase of 2.28%. The firm increased its portfolio allocation in NOW by 13.09% over the last quarter.

VFINX - Vanguard 500 Index Fund Investor Shares holds 4,737K shares representing 2.32% ownership of the company. In it's prior filing, the firm reported owning 4,670K shares, representing an increase of 1.42%. The firm increased its portfolio allocation in NOW by 12.59% over the last quarter.

Polen Capital Management holds 4,413K shares representing 2.17% ownership of the company. In it's prior filing, the firm reported owning 4,453K shares, representing a decrease of 0.91%. The firm increased its portfolio allocation in NOW by 7.19% over the last quarter.

Capital International Investors holds 3,934K shares representing 1.93% ownership of the company. In it's prior filing, the firm reported owning 3,739K shares, representing an increase of 4.96%. The firm increased its portfolio allocation in NOW by 20.66% over the last quarter.

ServiceNow Background Information

(This description is provided by the company.)

ServiceNow, Inc. provides enterprise information technology (IT) management software. The Company designs, develops, and produces prepackaged computer software, cloud services, and IT service management platform. ServiceNow serves customers throughout the United States.

Key filings for this company:

This story originally appeared on Fintel.

The great digitization breakthrough that has swept through much of the world has been slower to materialize in Germany, ISG Provider Lens™ report says

FRANKFURT, Germany–(BUSINESS WIRE)–$III #ISGProviderLens–German enterprises have been slow to embrace ServiceNow, yet stricter government regulations and the growing complexity of the overall IT landscape may provide the workflow automation platform with new momentum in the German market, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.

The 2023 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Germany finds the crisis in Ukraine and a reluctance to part with legacy systems have contributed to Germany’s comparatively slow adoption of ServiceNow, despite the platform’s rapidly expanding functionalities. Given ServiceNow’s high licensing costs, clients who fear vendor lock-in are clinging to the preferred open-source model, the ISG report says.

“ServiceNow and its partners are gaining traction in the German market,” said Dr. Matthias Paletta, director, technology modernization, for ISG in Germany. “Yet their growth is not as steep as it is in other markets, notably the U.S.”

Although ServiceNow can be potentially more flexible than legacy systems, that increased flexibility also hinges on a company’s willingness to adopt a prefabricated solution, rather than going through the process of customizing it to match precise business requirements. Companies that continue to pursue “perfect” solutions do so at the expense of increased deployment speed, the ISG report says.

The Ukraine crisis, which led to higher energy costs and inflation, has proven that upheavals can occur rapidly and that periods of relative planning certainty are becoming shorter than ever, the ISG report says. ServiceNow’s Tokyo platform, which was released in the fourth quarter of 2022, strongly focuses on process efficiency and opportunities for rapid value creation. The speed at which it can react to changing circumstances is seen as a boon for many companies.

In addition, the growing prevalence of multicloud environments has significantly increased the overall complexity of the IT landscape and reinforced the need for tools that can help address it, as have Germany’s Supply Chain Act and the introduction of new ESG regulations, the ISG report says.

“Enterprises in Germany are looking for reliable, accredited professional services to take full advantage of ServiceNow’s broad functionalities,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “ServiceNow implementations can act as a catalyst for a new type of company management.”

The report also examines the improved analytics and RPA capabilities introduced in ServiceNow’s exact release of its Utah platform.

The 2023 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Germany evaluates the capabilities of 29 providers across three quadrants: ServiceNow Consulting Services, ServiceNow Implementation and Integration Services, and ServiceNow Managed Service Providers.

The report names Accenture, agineo, Atos, Capgemini, Infosys and T-Systems/OS as Leaders in all three quadrants, while Deloitte, DXC Technology, HCLTech and nuvolax are named Leaders in two quadrants each. Cognizant, Fujitsu, KPMG, Kyndryl, NTT DATA, TCS and Tech Mahindra are named as Leaders in one quadrant each.

In addition, Computacenter and Fujitsu are named as Rising Stars — companies with a “promising portfolio” and “high future potential” by ISG’s definition — in one quadrant each.

A customized version of the report is available from T-Systems/OS.

The 2023 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Germany is available to subscribers or for one-time purchase on this webpage.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG’s global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

Contacts

Press Contacts:

Philipp Jaensch, ISG

+49 151 730 365 76

philipp.jaensch@isg-one.com

Matthias Longo, for ISG

+49 152 341 464 63

matthias@longo-pr.de

The great digitization breakthrough that has swept through much of the world has been slower to materialize in Germany, ISG Provider Lens™ report says

German enterprises have been slow to embrace ServiceNow, yet stricter government regulations and the growing complexity of the overall IT landscape may provide the workflow automation platform with new momentum in the German market, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.

The 2023 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Germany finds the crisis in Ukraine and a reluctance to part with legacy systems have contributed to Germany’s comparatively slow adoption of ServiceNow, despite the platform’s rapidly expanding functionalities. Given ServiceNow’s high licensing costs, clients who fear vendor lock-in are clinging to the preferred open-source model, the ISG report says.

“ServiceNow and its partners are gaining traction in the German market,” said Dr. Matthias Paletta, director, technology modernization, for ISG in Germany. “Yet their growth is not as steep as it is in other markets, notably the U.S.”

Although ServiceNow can be potentially more flexible than legacy systems, that increased flexibility also hinges on a company’s willingness to adopt a prefabricated solution, rather than going through the process of customizing it to match precise business requirements. Companies that continue to pursue “perfect” solutions do so at the expense of increased deployment speed, the ISG report says.

The Ukraine crisis, which led to higher energy costs and inflation, has proven that upheavals can occur rapidly and that periods of relative planning certainty are becoming shorter than ever, the ISG report says. ServiceNow’s Tokyo platform, which was released in the fourth quarter of 2022, strongly focuses on process efficiency and opportunities for rapid value creation. The speed at which it can react to changing circumstances is seen as a boon for many companies.

In addition, the growing prevalence of multicloud environments has significantly increased the overall complexity of the IT landscape and reinforced the need for tools that can help address it, as have Germany’s Supply Chain Act and the introduction of new ESG regulations, the ISG report says.

“Enterprises in Germany are looking for reliable, accredited professional services to take full advantage of ServiceNow’s broad functionalities,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “ServiceNow implementations can act as a catalyst for a new type of company management.”

The report also examines the improved analytics and RPA capabilities introduced in ServiceNow’s exact release of its Utah platform.

The 2023 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Germany evaluates the capabilities of 29 providers across three quadrants: ServiceNow Consulting Services, ServiceNow Implementation and Integration Services, and ServiceNow Managed Service Providers.

The report names Accenture, agineo, Atos, Capgemini, Infosys and T-Systems/OS as Leaders in all three quadrants, while Deloitte, DXC Technology, HCLTech and nuvolax are named Leaders in two quadrants each. Cognizant, Fujitsu, KPMG, Kyndryl, NTT DATA, TCS and Tech Mahindra are named as Leaders in one quadrant each.

In addition, Computacenter and Fujitsu are named as Rising Stars — companies with a “promising portfolio” and “high future potential” by ISG’s definition — in one quadrant each.

A customized version of the report is available from T-Systems/OS.

The 2023 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Germany is available to subscribers or for one-time purchase on this webpage.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

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Press Contacts:

Philipp Jaensch, ISG
+49 151 730 365 76
philipp.jaensch@isg-one.com

Matthias Longo, for ISG
+49 152 341 464 63
matthias@longo-pr.de