Exam Code: ServiceNow-CSA Practice exam 2023 by Killexams.com team
ServiceNow-CSA ServiceNow Certified System Administrator

During this 3 day interactive training course you will perform system administration functions in your own instance; a safe sandbox. You will start by performing core configuration tasks, and work with UI Policies, Data Policies, UI Actions, Business Rules and Client Scripts, then use the Mobile Platform and activate Plugins. You will also add users, groups and roles, then manage data with Tables, the CMDB, Import Sets and Update Sets. You will work with two key Process Applications, the Knowledge Base and the Service Catalog then create Workflow activities and approvals. You will move on to configure Alerts and Notifications, view Upgrade History and Status, control System Access and Data Security, and create Baseline Performance Metrics. Finally, you will run Reports, configure SLAs, perform Instance Branding and Customization. Throughout the course, social IT elements will be integrated to demonstrate best practices and communicate with other students and training department personnel.

Module 1 Core Configuration
Configure Navigation, Search and UI options, manage Lists, Forms and Filters, Work with UI Policies, Data Policies, UI Actions, Business Rules and Client Scripts, Use the Mobile Platform and activate Plugins
1. Configuration Essentials Lab: Enable new UI then create Bookmarks; personalize Lists and Forms (with Challenge Component); Create and apply Filters
2. Core Configuration Lab: Create and modify UI Policies, UI Policy Actions, Data Policies and UI Actions; Create a Business Rule; Create a Client Script
3. Mobile Lab: download IOS Simulator (Mac) or Android Simulator (Windows) then create a new Lost Prototype Incident
4. Plugins Lab: Activate the Syntax Editor Plugin, Personalize the System Plugins List View to display the "Has Demo Data" column and the LiveFeed Document Plugin

Module 2 User Administration
Configure User Accounts, Groups, and Roles
1. User Administration Lab: Add Users, Add new Group Automatically Associated with New User Record, Assign Roles to a Group, Add Users to new Groups, Create and test New Assignment Rule

Module 3 Manage Data with Tables and the CMDB
Add new Tables, Applications and Modules and add Configuration Items (Cis) to the CMDB
1. Tables Lab: Create and Extend Tables, Add Dictionary Override
2. CMDB Lab: Add and Map CIs, Analyze Problems Using BSM Map

Module 4 Manage Data with Import Sets and Update Sets
Create Import Sets and Transform Maps, and create and apply Update Sets
1. Import Sets Lab: Work with Import Sets and Transform Maps
2. Update Sets Lab: Create then Retrieve an Update Set

Module 5 Process Applications
Work with two key ServiceNow Process Applications, Knowledge Base and Service Catalog
1. Knowledge Base Lab: Create and Attach Knowledge Base Articles, View and Edit Knowledge Navigation Add-ons
2. Service Catalog Lab: Create Service Catalog Items, Add Variables to Catalog Items, Add a Variable Set to a Catalog Item, Create a Service Catalog Order Guide

Module 6 Workflows
Workflow Activities, Approvals and Administration
1. Workflows Lab: Create New Workflow and Approvals for an iPhone 4S

Module 7 Core Application Administration
Configure Alerts and Notifications, View Upgrade History and Status, Control System Access and Data Security, and create Baseline Performance Metrics
1. Notifications Lab: Observe a Business Rule and Registry associated with a P1 Change Event, Create a Notification based upon a Business Rule, Configure and send an email notification, Create an SMS a notification
2. Upgrades Lab: Confirm Release and Upgrade Status, Edit New Build Notifications
3. Application Security Lab: Provide Application and Module Access for a specified role, Create an Access Control Rule to allow record Read Access, Create an Access Control Rule to restrict column Read Access
4. Performance Baselines Lab: Establish Baseline Statistics

Module 8 Service Administration
Run Reports, Configure SLAs, Perform Instance Branding and Customization, and Work with Social IT
1. Reports Lab: Run Reports and work with Gauges and Homepages
2. SLAs Lab: Define an SLA for iPhone 4S Catalog Requests
3. Customization Lab: Customize Your Instance: Change banner color, Modify instance name, Add a branding logo
4. Social IT Lab: Chat with a partner; one taking ITIL role, the other taking the System Administrator role, Configure Live Feed to Automatically Post High Priority Incidents

Module 9 Case Study
The Case Study has been divided into 8 task categories to guide to your deployment:

Task 1 : Adding Users, Groups and Roles
Task 2 : Customizing Your Instance
Task 3 : Importing Users
Task 4 : Scheduling Reports
Task 5 : Adding Knowledge Base Articles
Task 6 : Personalizing Homepages
Task 7 : Configuring Security
Task 8 : Displaying External Webpages

Industry experience with database concepts and system management.
• System administrator role and/or access to ServiceNow administrative applications and modules.
• Some knowledge of IT Help Desk processes and the incident, problem, and change workflows is also helpful.
• Three (3) to six (6) months experience using and/or maintaining a ServiceNow instance.
• General familiarity with industry terminology, acronyms, and initialisms

User Interface & Navigation (20%)
- ServiceNow Overview
- Lists and Filters
- Forms and Templates
- Branding

Collaboration (20%)
- User Administration
- Task Management
- Notifications
- Reporting

Database Administration (30%)
- Data Schema
- Application/Access Control
- Import Sets

< Self-Service & Process Automation (20%)
- Knowledge Management
- Service Catalog

ServiceNow Certified System Administrator
ServiceNow Administrator approach
Killexams : ServiceNow Administrator approach - BingNews https://killexams.com/pass4sure/exam-detail/ServiceNow-CSA Search results Killexams : ServiceNow Administrator approach - BingNews https://killexams.com/pass4sure/exam-detail/ServiceNow-CSA https://killexams.com/exam_list/ServiceNow Killexams : Itential Debuts ServiceNow Application to Enable Cloud-Like Service Delivery for Infrastructure Changes

Application provides ServiceNow users with turnkey infrastructure automations published in the Itential Automation Platform

ATLANTA and AMSTERDAM (PRWEB) February 06, 2023

Itential, the leader in hybrid cloud network infrastructure automation and orchestration, today announced at Cisco Live EMEA 2023 the release of its new certified ServiceNow application, available today in the ServiceNow store. The application simplifies the consumption of network infrastructure automations by providing ServiceNow users with a turnkey method to run automations that enables cloud-like service delivery for infrastructure changes.

"IT organizations are consistently pushed to more efficiently deliver network and infrastructure services and to provide a more cloud-like experience to end users," said Chris Wade, CTO of Itential. "Itential's new ServiceNow app provides an out-of-the-box experience for discovering available Itential automations for ServiceNow users and enables ServiceNow teams to leverage Itential's Network API to deliver self-service, on-demand infrastructure services."

Itential's low-code automation platform provides network and IT teams with the ability to rapidly build and run automated workflows for managing the deployment, configuration, and change process across hybrid, multi-cloud infrastructure. Its API-first approach enables easy integration with any IT systems, network technologies, automation tools, custom-built scripts, and CI/CD pipelines and toolchains for end-to-end network automation.

Itential's existing ServiceNow integration enables network teams to build workflows that include common ServiceNow tasks, such as opening and updating tickets. With the new Itential ServiceNow app, IT organizations can access their automations directly from the ServiceNow platform, completing complex requests faster, increasing efficiency, and reducing overall IT backlog. For ServiceNow users managing change requests and incident tickets, they can run published network automations to complete those tickets and close them out efficiently.

Additional key features of the Itential ServiceNow app include:

  • Codeless integration that enables ServiceNow users to run network and infrastructure automations published in the Itential Automation Platform.
  • Dynamic discovery within ServiceNow of newly published automations in the Itential Automation Platform.
  • Simplifies the process to scale the use of infrastructure automations to any ServiceNow user.
  • Provides a concise way to deliver self-service and end-to-end automation, reducing manual ticket churns.

To learn more about the Itential ServiceNow app, click here, and to register for our upcoming live webinar and product demo, click here. Cisco Live EMEA 2023 attendees are invited to visit the Itential team at booth #C03.

About Itential
Itential provides powerful network automation and orchestration software to companies worldwide, from Fortune 500 telecommunications and financial service companies, public sector and federal government agencies to enterprises of all sizes. We are committed to building world-class products that accelerate the move toward software-driven networks and next generation, agile network operations. We are exclusively focused on delivering network automation solutions that help our customers realize their vision of digital transformation. Our solutions leverage the latest thinking, open standards, open architectures, partners, and best practices to drive network operations and maximize the impact of automation.

To learn more about Itential, visit http://www.itential.com.

For the original version on PRWeb visit: https://www.prweb.com/releases/itential_debuts_servicenow_application_to_enable_cloud_like_service_delivery_for_infrastructure_changes/prweb19142225.htm

© 2023 Benzinga.com. Benzinga does not provide investment advice. All rights reserved.

Sun, 05 Feb 2023 21:00:00 -0600 en text/html https://www.benzinga.com/pressreleases/23/02/p30725766/itential-debuts-servicenow-application-to-enable-cloud-like-service-delivery-for-infrastructure-ch
Killexams : Waylay Joins ServiceNow Partner Program

Waylay, a provider of digital transformation and hyperautomation solutions, has joined the ServiceNow Partner Program to help businesses automate and boost their field service operations.

Waylay will be empowering service organizations using ServiceNow for asset management with its Digital Twin platform to resolve connected asset issues, Improve asset performance visibility, and evolve from reactive to proactive service delivery.

"Waylay's Digital Twin technology perfectly complements ServiceNow, by adding a new offering a unique and innovative approach to streamlining processes, which results in unlocking material new levels of efficiency," said Tom Van Leeuwen, vice president of product management at Waylay, in a statement. "With its real-time data insights and automated decision-making capabilities, Waylay empowers ServiceNow users to drive digital transformation and stay ahead of the curve."

"At Waylay, we are honored to partner with ServiceNow and we will now bring everyone to the next level of automation in field operations heralding unprecedented new value to businesses seeking to revolutionize their operations," said Waylay CEO Leonard Donnelly, in a statement. "Our Digital Twin solution represents the future of work and lightning-fast remediation, which will now enable teams to automate and optimize their processes like never before."

"ServiceNow is the gold standard for enterprise service management, and we are honored to bring our Digital Twin platform to their end users,"; said Veselin Pizurica, Waylay's chief operating officer and co-founder, in a statement. "I am confident that our solution will deliver tremendous value to organizations looking to drive digital transformation and Improve their operations. With DT's real-time data insights and powerful automation capabilities, Waylay is the ideal partner for ServiceNow customers who are seeking to stay ahead in an ever-changing digital landscape."

Mon, 13 Feb 2023 01:45:00 -0600 text/html https://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=157117
Killexams : Is This the Best Time to Add ServiceNow (NOW) to Your Portfolio?

Polen Capital, an investment management company, released its “Polen Global Growth Strategy” fourth-quarter 2022 investor letter. A copy of the same can be downloaded here. The fund returned 6.37% net in the fourth quarter compared to a return of 9.76% for the MSCI ACW Index. In addition, please check the fund’s top five holdings to know its best picks in 2022.

Polen Global Growth Strategy highlighted stocks like ServiceNow, Inc. (NYSE:NOW) in the Q4 2022 investor letter. Headquartered in Santa Clara, California, ServiceNow, Inc. (NYSE:NOW) is a cloud computing solutions provider. On February 8, 2023, ServiceNow, Inc. (NYSE:NOW) stock closed at $463.98 per share. One-month return of ServiceNow, Inc. (NYSE:NOW) was 12.27%, and its shares lost 24.00% of their value over the last 52 weeks. ServiceNow, Inc. (NYSE:NOW) has a market capitalization of $94.188 billion.

Polen Global Growth Strategy made the following comment about ServiceNow, Inc. (NYSE:NOW) in its Q4 2022 investor letter:

ServiceNow, Inc. (NYSE:NOW) is an $80 billion market cap business based in California. Its purpose is to make the world of work, work better for people. Getting a job done in an enterprise (what the company refers to as “workflow”) usually requires different people in various functions of an organization to work together. Often, they rely on different technology systems and inefficient manual processes to complete each step of the job before moving on to the next.

ServiceNow believes the most effective digital transformation initiative utilizes tools that can integrate workflows across siloed systems, departments, processes, and people. The company is solving what is arguably the biggest pain point in the biggest profit pool in the world (enterprises). Consider the explosion in data growth and all the software point solutions emerging constantly. ServiceNow wrangles all this into a fully integrated dashboard on a global scale with global customers in every industry. Nearly 100% of revenues are subscription based with a 99% renewal rate, and the company currently has no direct competition, according to our research. ServiceNow started with IT workflow, and today, ~40% of net new annual contract value is in non-IT workflows. Through constant innovation, the business has continued to expand its total addressable market, and we think it can grow free cash flow (FCF) at a 20%+ annualized rate for the next three to five years. At less than 30x FCF, we thought the valuation was attractive.”

ServiceNow, Inc. (NYSE:NOW) is on 16th position our list of 30 Most Popular Stocks Among Hedge Funds. As per our database, 103 hedge fund portfolios held ServiceNow, Inc. (NYSE:NOW) at the end of the third quarter, which was 99 in the previous quarter.

We discussed ServiceNow, Inc. (NYSE:NOW) in another article and shared the list of “dumbest” companies to invest in. In addition, please check out our hedge fund investor letters Q4 2022 page for more investor letters from hedge funds and other leading investors.

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Disclosure: None. This article is originally published at Insider Monkey.

Wed, 08 Feb 2023 22:30:00 -0600 en-US text/html https://finance.yahoo.com/news/best-time-add-servicenow-now-101543664.html
Killexams : 3 questions for new ServiceNow president Chirantan "CJ" Desai No result found, try new keyword!Last week, ServiceNow Inc. made a bold pledge: Unlike many of its Silicon Valley peers, it would not lay off staff this year. The promise came as the company reported its quarterly results. Sun, 05 Feb 2023 19:23:00 -0600 text/html https://www.bizjournals.com/sanjose/news/2023/02/03/servicenow-president-chirantan-desai.html Killexams : 3 Top Tech Stocks to Buy During a Recession

Fears of a recession and other macro headwinds often drive investors to dump their tech stocks and invest in more defensive sectors. However, many tech companies are actually well-equipped to handle deep economic downturns.

Today I'll take a closer look at three tech companies that should remain promising investments during a recession: the cloud-based services provider ServiceNow (NOW -3.24%), the diversified chipmaker Broadcom (AVGO -0.82%), and the Dutch semiconductor equipment maker ASML (ASML -0.66%).

A sign warning of a recession.

Image source: Getty Images.

1. ServiceNow

ServiceNow's cloud-based tools help companies streamline their work patterns into digital workflows. That digitization process makes it easier for companies to expand, reduce their costs, and support remote workers. It's naturally insulated from recessions since economic downturns usually highlight the growing need for its digital transformation services.

ServiceNow's annual revenue grew at a compound annual growth rate (CAGR) of 30% between 2017 and 2022, and it expects that momentum to continue with a CAGR of at least 21% from 2022 to 2026. Unlike many other high-growth cloud software companies, ServiceNow is firmly profitable on a generally accepted accounting principles (GAAP) basis.

ServiceNow's stock isn't cheap at 53 times forward earnings, and its near-term growth might be crimped by macro and currency challenges. But its early-mover's advantage in digital workflow tools, the stickiness of its subscriptions, and its stable gross margins all suggest it deserves to trade at a premium to slower-growth cloud plays like Salesforce.

2. Broadcom

Broadcom develops a wide range of chips for the data center, networking, broadband, wireless, storage, and industrial markets. It also operates a smaller infrastructure software business, which could grow a lot larger if its proposed takeover of the cloud giant VMware is finally approved.

Broadcom's top client is Apple, which accounted for a fifth of its revenue last year. But it also has limited exposure to the post-pandemic slowdown of the PC market, and it's benefited from the accelerating pace of infrastructure upgrades over the past year.

That diversification makes Broadcom a more balanced semiconductor play than many of its chipmaking peers. Its annual revenue rose at a CAGR of 13% from 2017 to 2022, and analysts expect a stable CAGR of 5% from 2022 to 2025, even as the broader chip market experiences a cyclical slowdown. That outlook doesn't account for its takeover of VMware, which would significantly boost its revenue and reduce its dependence on Apple.

Broadcom is firmly profitable, its stock trades at just 14 times forward earnings, and it pays a hefty forward yield of 3.1%. Those fundamental strengths should make it a sound stock to hold during a recession.


Fabless chipmakers like Broadcom, Qualcomm, Nvidia, and AMD all outsource the production of their chips to third-party foundries like Taiwan Semiconductor Manufacturing and Samsung. However, TSMC and Samsung can't actually manufacture their most advanced chips without ASML's lithography systems, which are used to etch circuit patterns onto silicon wafers.

ASML is the world's largest producer of lithography systems, and it's the only producer of extreme ultraviolet (EUV) systems, which are used to manufacture the world's smallest and densest chips. ASML's monopolization of these systems, which cost $200 million each and require multiple planes to ship, makes it a linchpin of the semiconductor market.

Between 2017 and 2022 ASML's annual revenue grew at a CAGR of 19% as its gross margin expanded from 45% to 50.5%. It expects its top line to continue growing at a CAGR of about 12% from 2022 to 2030 (at the midpoint of its long-term estimates) as its gross margin expands to 56%-60% by the final year.

ASML's stock might seem a bit pricey at 32 times forward earnings, but it will likely remain one of the most important -- and recession-resistant -- technology companies for the foreseeable future. 

Leo Sun has positions in ASML, Apple, Qualcomm, and Salesforce. The Motley Fool has positions in and recommends ASML, Advanced Micro Devices, Apple, Nvidia, Qualcomm, Salesforce, ServiceNow, and Taiwan Semiconductor Manufacturing. The Motley Fool recommends Broadcom and VMware and recommends the following options: long March 2023 $120 calls on Apple and short March 2023 $130 calls on Apple. The Motley Fool has a disclosure policy.

Mon, 06 Feb 2023 00:24:00 -0600 Leo Sun en text/html https://www.fool.com/investing/2023/02/06/3-top-tech-stocks-to-buy-during-a-recession/
Killexams : ServiceNow CEO Sells Shares, Is It Time To Worry? No result found, try new keyword!ServiceNow (NASDAQ: NOW) revealed in an SEC filing that its CEO William McDermott sold about $25 million worth of shares. The market retreated on the news, but the ultimate takeaway is, so what? Tue, 07 Feb 2023 00:49:00 -0600 text/html https://www.nasdaq.com/articles/servicenow-ceo-sells-shares-is-it-time-to-worry Killexams : ServiceNow CEO’s $25 million stock sale called ‘opportunistic’ as shares slide

Shares of ServiceNow Inc. declined in Monday trading after the company’s chief executive disclosed the sale of a sizable chunk of stock.

CEO Bill McDermott cashed out of almost 54,000 shares, worth nearly $25 million at the time of his Feb. 1 transactions, according to a filing with the Securities and Exchange Commission that came out after Friday’s closing bell. He had 1,933 shares of unrestricted, non-option holdings remaining after the transactions, per the filing.

ServiceNow’s stock NOW, -3.24% fell 3.6% in Monday trading.

Macquarie analyst Sarah Hindlian-Bowler said in a note to clients that she saw “no read-through to the business.” She relayed information from a weekend discussion with ServiceNow in which she said the company indicated that McDermott sold stock to make a personal investment in property that had recently become available.

A ServiceNow spokesperson confirmed to MarketWatch that McDermott sold stock to make a property purchase.

“It could not be clearer how bullish he is on ServiceNow and its future,” the spokesperson said. “ServiceNow stock is the majority of Bill’s compensation, and this is his first stock sale in more than two years. Bill retains a large equity stake in the company; in fact, as his equity awards continue to vest over the next 12 months, he will more than replenish the amount he just sold.”

But for Ben Silverman, the director of research at VerityData, McDermott’s sales seem “opportunistic” given that he declined to sell stock over the prior two years.

“It felt like he was picking a spot here to try to capture a high price with the sale,” he told MarketWatch, as ServiceNow’s stock is “in recovery mode” from its fourth-quarter lows. Shares have gained 17.1% so far this year, after diving 40.2% in 2022.

Silverman, who tracks buyback patterns and insider activity, doesn’t think a real-estate investment is a “good excuse” for a stock sale that made up such a large portion of McDermott’s unrestricted, non-option holdings.

“In fact, that makes it worse,” he told MarketWatch. Real estate is an investment, but so is ownership of ServiceNow shares. “What you’re saying is that he thinks a real-estate investment is a better investment than ServiceNow stock.”

McDermott, who led SAP SE SAP, -1.37% before coming to ServiceNow, received a 2021 pay package worth almost $166 million, noted Silverman, and about $162 million of that was in options or restricted stock.

But the 555,000 long-term options that McDermott has are currently worthless, he noted, since they’re struck at $679.76 over the next few years, whereas ServiceNow’s stock recently changed hands near $460.

“This is no fault of his,” Silverman said, but the options are priced high relative to the stock’s current price. They’re stuck just shy of the stock’s all-time closing high of $701.73 that was seen in November 2021.

Looking at options “doesn’t accurately represent his current equity exposure” in Silverman’s view, since ServiceNow’s share price would need to “move significantly above” $679.76 for the options “to have any real value for him.” Meanwhile, unvested restricted shares are “not his yet.”

Chief Commercial Officer Paul Smith sold all of his unrestricted non-option holdings for about $1 million in January, Silverman noted, and Chief People Officer Jacqueline Canney sold about 80% of hers, worth roughly $500,000, at around the same time.

“This is a company where the prevailing attitude toward stock-based compensation is to generate liquidity and not increase equity exposure for the long term,” Silverman said.

Mon, 06 Feb 2023 18:07:00 -0600 en-US text/html https://www.marketwatch.com/story/servicenow-ceos-25-million-stock-sale-called-opportunistic-as-shares-slide-11675718320
Killexams : AC3 onboarded as NZ ServiceNow partner
Simon Xistouris (AC3)

Simon Xistouris (AC3)

Credit: AC3

Hybrid cloud specialist AC3 has been onboarded as a ServiceNow partner in New Zealand as it looks to replicate its Australian practice across the ditch.

AC3’s current activity in New Zealand supports customers including Radium and Laybuy out of its Auckland office.

Simon Xistouris, AC3 CEO outlined how AC3 aims to ‘deliver value’ to the local market through its position as both a partner and user of ServiceNow.

“ServiceNow is a key partner of ours, and New Zealand is a key territory. We have been building our local team and capabilities over the last two years and are excited to add ServiceNow to our offering.

“One of the key benefits we can bring to the market is that we are both a partner and an advanced user of ServiceNow. This means we have been on both sides of the fence as a customer and service provider of the tool, which puts us in a unique position to truly understand the positive impact ServiceNow can have on business operations and how to maximise its potential.”