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ServiceNow-CIS-HAM test - Certified Implementation Specialist - Hardware Asset Management Updated: 2024

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Exam Code: ServiceNow-CIS-HAM Certified Implementation Specialist - Hardware Asset Management test January 2024 by Killexams.com team

ServiceNow-CIS-HAM Certified Implementation Specialist - Hardware Asset Management

Exam Specification:

- test Name: Certified Implementation Specialist - Hardware Asset Management
- test Code: N/A (Specific test codes may vary based on the certification provider)
- test Duration: Varies (typically 90-120 minutes)
- test Format: Multiple-choice questions

Course Outline:

1. Introduction to Hardware Asset Management
- Overview of hardware asset management and its importance in organizations
- Understanding the role of a certified implementation specialist in hardware asset management

2. Hardware Asset Lifecycle Management
- Key stages of the hardware asset lifecycle (acquisition, deployment, maintenance, retirement)
- Best practices for managing hardware assets throughout their lifecycle

3. Hardware Asset Identification and Tracking
- Methods for accurately identifying and tracking hardware assets
- Asset tagging, labeling, and inventory management techniques

4. Configuration Management and Documentation
- Strategies for maintaining accurate configuration records of hardware assets
- Documentation requirements, including asset specifications, warranties, and licensing information

5. Asset Procurement and Vendor Management
- Procurement processes for hardware assets, including vendor selection and evaluation
- Contract management and vendor relationship management

6. Asset Deployment and Maintenance
- Planning and executing hardware asset deployments
- Asset maintenance and support activities, including repairs and upgrades

7. Retirement and Disposal of Hardware Assets
- Proper procedures for retiring and disposing of hardware assets
- Compliance with legal, environmental, and data security regulations

Exam Objectives:

1. Understand the fundamentals of hardware asset management and its role in organizations.
2. Demonstrate knowledge of the hardware asset lifecycle and best practices for managing assets at each stage.
3. Identify and track hardware assets accurately using appropriate methods and techniques.
4. Manage hardware asset configurations and maintain up-to-date documentation.
5. Implement effective procurement processes and vendor management strategies for hardware assets.
6. Plan and execute hardware asset deployments, including maintenance and support activities.
7. Adhere to proper procedures for retiring and disposing of hardware assets, ensuring compliance with regulations.

Exam Syllabus:

The test syllabus covers the following syllabus (but is not limited to):

- Introduction to hardware asset management
- Hardware asset lifecycle management
- Hardware asset identification and tracking methods
- Configuration management and documentation practices
- Asset procurement and vendor management
- Asset deployment and maintenance processes
- Retirement and disposal of hardware assets
Certified Implementation Specialist - Hardware Asset Management
ServiceNow Implementation exam

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Servicenow-PR000370 Certified System Administrator
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ServiceNow-CIS-HAM Certified Implementation Specialist - Hardware Asset Management
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ServiceNow-CIS-HAM
Certified Implementation Specialist - Hardware Asset
Management
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Question: 51
What is the third tier of the capability blueprint?
A. Practical management
B. Strategic conformance
C. Trustworthy data
D. Operational integration
E. Financial management
Answer: D
Question: 52
Which plugins for asset management functionality are inactive by default? (Choose three.)
A. Expense Line
B. Hardware Asset Management
C. Procurement
D. Depreciation
E. Cost Management
F. My Assets
Answer: A,B,D
Question: 53
When transferring non-consumable assets between stockrooms, how must they be transferred?
A. In sets of two items
B. No more than 10% of the source stockroom’s inventory
C. As a single entity with a quantity of one
D. In groups of ten items
Answer: C
Question: 54
Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)
A. Integrates with business services via the Service Catalog from request through to disposal
B. Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they pass through their useful life as
configuration items (CIs)
C. Provides input into, aligns with, and follows corporate governance
D. Improves application privacy and security adherence
E. Leverages Service Mapping to predict service impact
Answer: A,C,E
Question: 55
Which values does the "Asset tracking strategy" field provide to affect individual models? (Choose three.)
A. Create consumable asset
B. Don’t create assets
C. Merge CI
D. Leave to category
E. Create assets
Answer: B,D,E
Question: 56
What is the process of restructuring data to maintain consistency?
A. Integration
B. Normalization
C. Discovery
D. Service Mapping
Answer: C
Question: 57
What information would you find on the End of Life tab of the Hardware Asset dashboard? (Choose two.)
A. Hardware asset disposal status
B. New hardware assets found by audits
C. Hardware assets disposed (YTD)
D. Consumable models up for End of Life
Answer: A,D
Question: 58
Which of these tables are installed with Hardware Model Normalization? (Choose three.)
A. Device Type
B. Hardware Manufacturer
C. Hardware Normalize Key
D. Hardware Model Library
E. Device Name
Answer: B,C,D
Question: 59
Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it.
Based on this role alone, which of the following operations can Hamm perform? (Choose four.)
A. Revert normalization results
B. Create and delete asset records
C. Create purchase orders
D. Create flows
E. Import assets
F. Add Service Catalog entries
Answer: A,B,D,E
Question: 60
What is the impact of a customer opting out of the ServiceNow Content Service for specific models?
A. Unrecognized data doesn’t get sent to the ServiceNow Content Service and the customer doesn’t receive Content
Library updates
B. Unrecognized data doesn’t get sent to the ServiceNow Content Service
C. Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted
D. Customer doesn’t receive Content Library updates
Answer: C
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Knowledge Is Power

Cybersecurity solution providers looking to hit the jackpot should pursue certifications around security strategy and risk management, vulnerability assessment and management, and hacking methods and investigations.

That's according to information gathered for the 2018 IT Skills and Salary Survey, conducted by Cary, N.C.-based business training and certification company Global Knowledge. Certifications needed to have at least 20 responses in order to be considered for the CRN list.

All but three of the top 10 certifications pay more than $100,000, with the most lucrative certification paying in excess of $124,000. Three of most lucrative cybersecurity certifications are managed by ISACA, two are managed by the EC-Council, two are managed by Cisco, and each of the remaining three is managed by a separate vendor-neutral organization.

Below are the most valuable cybersecurity certifications to get in 2019.

10. CompTIA Security+

According to Global Knowledge, holders of the CompTIA Security+ Certificate brought in an average salary of $84,011, down from $87,666 last year.

This certification confirms a user can not only apply knowledge of security concepts, tools, and procedures to react to security incidents, but can also anticipate security risks and guard against them. The foundation-level, vendor-neutral certification is an ideal first step for aspiring cybersecurity experts, according to CompTIA.

The certification requires that users demonstrate competency in: network security; compliance and operational security; threats and vulnerabilities; application, data, and host security; access control and identity management; and cryptography. Candidates are required to have at least two years of experience as an IT administrator with a focus on security and have day-to-day security experience.

More than 900 North American respondents told Global Knowledge that they hold the Security+ certificate.

9. Cisco Certified Network Associate Security

Holders of the Cisco Certified Network Associate (CCNA) Security certificate brought in an average salary of $84,317, down from $84,652 last year, according to Global Knowledge.

Achieving the certification validates that a user has the skills to develop a security infrastructure, recognize threats and vulnerabilities to networks, and mitigate security threats. The curriculum emphasizes installing, troubleshooting and monitoring network devices to maintain data and device integrity, confidentiality, and availability, along with competency around Cisco's security technologies.

The credential is valid for three years, with a CCENT certification or ICND1 v3.0 – Interconnecting Cisco Networking Devices, Part 1 recommended before pursuing the CCNA Security. This certificate is held by 17 percent of IT professionals, according to Global Knowledge, with 250 North American respondents to the 2018 survey indicating that they have the CCNA Security.

8. Certified Information Systems Auditor

According to the survey, holders of the Certified Information Systems Auditor (CISA) brought in an average salary of $97,117, down from $110,689 last year.

The CISA certification is designed to test a candidate's ability to manage vulnerabilities, ensure compliance standards within IT and business, and propose controls, processes and updates to a company's policies. It is managed by ISACA, and intended for people with auditing, controlling, monitoring or assessing responsibilities in the IT or business system ecosystem.

CISA dates back to 1978 and has been awarded to more than 130,000 people. It requires at least five years of information systems auditing, control or security experience, as well as passing an test that's offered only during two sixteen-week windows per year.

Nearly 750 North American professionals told Global Knowledge in 2018 that they hold the CISA certificate.

7. Cisco Certified Network Professional Security

Holders of the Cisco Certified Network Professionals (CCNP) Security certification bring in an average salary of $102,280, up from $100,891 last year, according to Global Knowledge.

Certificate-holders are required to pass four security implementation exams covering secure access, edge network security, secure mobility and threat control.

The secure access test focuses on identity services and network access security; the edge network security test covers firewalls, routers with the firewall feature set, and switches; the secure mobility test covers remote access and site-to-site VPNs; and the threat control test covers a wide range of devices as well as how to design secure web, email and could web solutions.

Prerequisites for this certification include either the Cisco Certified Network Associate (CCNA) Security or any Cisco Certified Internetwork Expert (CCIE) certificate. Some 40 North American professionals told Global Knowledge they hold the CCNP Security certificate.

6. Certified Ethical Hacker

The Certified Ethical Hacker (CEH) brings in an average salary of $103,018, according to the survey, up from $102,482 in 2016.

Created and managed by the International Council of E-Commerce Consultants (EC-Council), the certification tests the ability of IT professionals to prod for holes, weaknesses and vulnerabilities in an end user's network defenses using hackers' methods. While a hacker would be interested in causing damage or stealing information, a CEH would be interested in fixing the deficiencies found.

The need for CEHs is quite high, according to Global Knowledge, given the volume of attacks, amount of personal data at risk and possible legal liabilities. More than 200 North American respondents told Global Knowledge that they hold the CEH certificate.

5. Certified Information Security Manager

Holders of the Certified Information Security Manager (CISM) bring in an average salary of $105,926, the survey found, down from $122,448 last year.

CISM is aimed at management and focuses on security strategy and assessing the systems and policies in place. More than 38,000 people have been certified by ISACA in CISM since it was introduced in 2002, making it a highly sought-after area with a relatively small supply of certified individuals, Global Knowledge said.

The certification requires at least five years of information security experience, with at least three of those as a security manager. The test was only offered during two sixteen-week periods in 2017.

Continuing education credits are required each year to maintain the CISM certification. Some 385 North American respondents told Global Knowledge that they hold the CISM certificate.

4. Computer Hacking Forensics Investigator

Holders of the Computer Hacking Forensic Investigator (CHFI) bring in an average salary of $106,452, according to Global Knowledge, up from $91,684 last year.

Achieving this EC-Council certification validates that a user has the knowledge and skills to detect hacking attacks, properly obtain evidence needed to report the crime and prosecute the cybercriminal, and conduct an analysis that enables the prevention of future attacks. The certification focuses on forensic tools across both the hardware and software realms, as well as specialized techniques.

The CHFI certification provides the ideal level of network security expertise for law enforcement personnel, system administrators, security officers, defense and military personal, legal professionals, bankers, and security professionals, Global Knowledge found.

Some 25 North American professionals told Global Knowledge in 2018 that they hold the CHFI certificate.

3. Certified in Risk and Information Systems Control

Holders of the Certified in Risk and Information Systems Control (CRISC) certification bring in an average salary of $107,968, according to the survey, down from $127,507 last year.

The CRISC certification is designed for IT professionals, project managers and others who identify and manage risks through appropriate information systems controls. It is managed by ISACA, covers the entire life cycle from design to implementation to ongoing maintenance.

To obtain the CRISC certification, one must pass the test – which is only offered during two sixteen-week windows per year – and have at least three years' experience in at least two of the four areas that the certification covers.

More than 20,000 people worldwide have earned the CRISC certification since it was introduced in 2010. More than 275 North American professionals told Global Knowledge in 2018 that they have the CRISC certificate.

2. Certified Information Systems Security Professional

According to the survey, holders of the Certified Information Systems Security Professional (CISSP) bring in an average salary of $109,965, down from $118,179 last year.

CISSP is run by (ISC)2 and intended to provide vendor-neutral security expertise and consists of an test based around security and risk management, communications and network security, software development security, asset security, security architecture and engineering, identity and access management, security assessment and testing, and security operations.

CISSP certificate-holders must earn Continuous Professional Education (CPE) credits every year to remain certified. They must also have at least five years of full-time, paid experience in at least two of the eight computer security areas tested.

There are more than 122,000 CISSPs worldwide, with approximately two-thirds of them in the U.S. More than 920 North American respondents told Global Knowledge that they have the CISSP certificate.

1. Certified Information Privacy Professional/US

Holders of the Certified Information Privacy Professional/US (CIPP/US) certificate bring in an average annual salary of $124,909, up from $116,622 last year.

Achieving the credential demonstrates that a user has a strong foundation in U.S. privacy laws and regulations, as well an understanding of the legal requirements for the responsible transfer of sensitive personal data to/from the U.S., the EU and other jurisdictions. Developed by the International Association of Privacy Professionals, this has become the preeminent credential in the privacy field.

The CIPP/US test consists of 75 scored multiple-choice items, and test-takers must get 300 out of 500 possible points to pass. The certification is valid for two years, and professionals must fulfill 20 hours of continuing privacy education to maintain their credential.

Some 20 North American respondents told Global Knowledge in 2018 that they have the CIPP/US certificate.

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ISG to Publish Reports on ServiceNow Partner Ecosystem No result found, try new keyword!ServiceNow Implementation and Integration Services, assessing providers that can implement ServiceNow and integrate it with other applications in complex enterprises without adding to an ... Tue, 28 Nov 2023 01:04:00 -0600 https://www.nasdaq.com/press-release/isg-to-publish-reports-on-servicenow-partner-ecosystem-2023-11-28 Top 15 Moneymaking Certifications For 2016

Security, Cloud, Networking Most Lucrative IT Certifications

Solution providers looking to strike it rich should pursue certifications in IT security, virtualization, cloud computing, business and networking.

That’s according to information gathered for the 2016 IT Skills and Salary Survey, conducted by Cary, N.C.-based business training and certification company Global Knowledge. More than 10,000 people responded to the survey.

All but two of the top 15 certifications pay more than $100,000, and the two that don’t are less than a thousand dollars shy. And a certification that didn’t even make last year’s list is now at the top of the pack thanks to its skyrocketing rise in popularity (certifications must have at least 100 responses to be included on the list).

Below are the best-paying certifications of 2016.

Honorable Mention: CompTIA, Cisco

Popular entry-level certifications are the building blocks to financial fortune and provide an ideal jumping-off point for the specialized, higher-level certifications that enable partners to really rake in the dough.

Counting up from five in terms of popularity is the Cisco Certified Network Professionals (CCNP) routing and switching certification, which pays an average of $95,881 and was held by 292 respondents last year; CompTIA’s Security+ at $81,467 and 903 respondents; and CompTIA’s Network+ at $74,828 and 1,200 respondents.

The Cisco Certified Network Associate (CCNA) routing and switching was the runner-up with an average salary of $79,942 and 983 respondents last year. And taking the crown is CompTIA’s A+ certification, a broad-based foundational certificate, with an average salary of $72,546 and 1,628 respondents.

15. VMware Certified Professional 5 - Data Center Virtualization

Holders of the VMware Certified Professional 5 - Data Center Virtualization (VCP5-DCV) certification bring in an average salary of $99,334, up from $94,181 last year, according to the Global Knowledge survey.

VCP-DCV certifies knowledge of, and ability to perform, basic deployment and administration of vCenter and ESXi.

DCV is the largest and oldest of the VCP tracks, Global Knowledge found. VCP was changed several years ago from a single certification to multiple tracks as the VMware product portfolio expanded.

A 2014 VMware policy requires VCPs to, every two years, either recertify their current track, take an test in another VCP track or take a higher-level test to maintain their certification. And with the release of vSphere 6, becoming certified now requires both a Foundations test applicable to all tracks and a track-focused exam.

14. ITIL v3 Foundation

According to the survey, holders of the ITIL v3 Foundation certification bring in an average salary of $99,869, up from $95,434 last year.

The broad-based certification covers everything from availability and capacity management to change and incident management to application to IT operations management.

This is the entry-level ITIL certification and provides an understanding of the IT life cycle and the concepts and terminology surrounding it. Anyone wishing for higher-level ITIL certifications must have the v3 Foundation level first.

ITIL was created by England’s government in the 1980s and has, over the past three decades, become the most widely used framework for IT management in the world.

13. Cisco Certified Networking Professional (CCNP) Security

Holders of the Cisco Certified Networking Professionals (CCNP) Security certification bring in an average salary of $101,414, down from $105,319 last year, according to Global Knowledge.

Certificate-holders are required to pass four security implementation exams covering secure access, edge network security, secure mobility and threat control.

The secure access test focuses on identity management and threat defense; the edge network security test covers firewalls, network device hardening and cloud security; the secure mobility test covers remote access and site-to-site VPNs; and the threat control test covers a wide range of devices and how to design secure Web, email and general application solutions.

Prerequisites for this certification include either the Cisco Certified Network Associate (CCNA) Security or any Cisco Certified Internetwork Expert (CCIE) certificate.

12. Citrix Certified Professional - Virtualization

Holders of the Citrix Certified Professional-Virtualization (CCP-V) certification bring in an average salary of $102,138, up from $97,998 last year, the survey found.

CCP-V certifies that a person can deploy applications and virtual desktops using a variety of Citrix technologies such as XenDesktop 7, XenServer and NetScaler.

It requires that candidates have already earned Citrix Certified Associate-Virtualization (CCA-V) certification and, in November 2014, replaced Citrix Certified Enterprise Engineer (CCEE).

The CCP-V certification is valid for three years.

11. Six Sigma Green Belt

Holders of Six Sigma Green Belt bring in an average salary of $102,594, according to Global Knowledge’s survey findings, up from $101,038.

Six Sigma is a process of analyzing defects in a production or manufacturing process, with an emphasis on measuring defects, analyzing why they are occurring and fixing the issue. There’s one version of Six Sigma that focuses on improving existing processes and a slightly modified one for new processes or major changes.

Many universities and for-profit groups offer Six Sigma training since it isn’t owned by any standards organization. There is also no standard certification exam, meaning the specific skills and level of mastery can vary depending on the organization or certifying company.

Green Belt is the entry-level Six Sigma certification.

10. Certified Ethical Hacker

Holders of the Certified Ethical Hacker (CEH) certification bring in an average salary of $103,297, according to the survey, up from $95,155 last year.

Created and managed by the International Council of E-Commerce Consultants (EC-Council), the certification tests the ability of IT professionals to prod for holes, weaknesses and vulnerabilities in an end user’s network defenses using hackers’ methods. While a hacker would be interested in causing damage or stealing information, a CEH would be interested in fixing the deficiencies found.

CEH test syllabus include scanning networks, malware threats, session hijacking and denial of service.

The need for CEHs in quite high, according to Global Knowledge, given the volume of attacks, amount of personal data at risk and possible legal liabilities.

9. Cisco Certified Design Professional

Holders of the Cisco Certified Design Professional (CCDP) bring in an average salary of $105,088, according to the survey, down from $111,295 last year.

This professional-level certification is intended for senior-level architects who want to design more advanced network topologies and services.

Individuals who receive the certification must be familiar with the technologies associated with switching and routing, and must be able to design for large data centers, high availability, small and large multisite campus networks, edge connectivity with other networks, and use network virtualization technologies.

Three exams are required for this certification, two of which focus on routing and switching while the third focuses on architecting. Two implementation exams are also required for this certification.

8. Cisco Certified Network Associate Data Center

Holders of the Cisco Certified Network Associate (CCNA) Data Center bring in an average salary of $107,045, according to Global Knowledge’s survey, up from $94,803 last year.

Cisco’s data center certification track was introduced in 2012 and focuses on technologies such as networking, storage, compute, virtualization and network services.

Achieving CCNA data center certification requires passing two exams, the first of which focuses on networking aspects such as configuring and verifying Nexus technologies, VLANs and coming up with an IP address scheme. The second test primarily covers unified computing, virtualization and storage networking.

CCNA Data Center is a great place to begin certification, according to Global Knowledge, due to the breadth of the test and widespread use of Cisco technologies.

7. Cisco Certified Internetwork Expert Routing and Switching

Holders of the Cisco Certified Internetwork Expert (CCIE) Routing and Switching certification bring in an average salary of $112,858, according to Global Knowledge’s survey, down from $118,521 last year.

CCIE Routing and Switching is considered an industry-leading networking certification. There are only 27,000 of them in the world, about a quarter of whom have not met the recertification requirements.

Topics covered on the exams include technologies used in Layers 2 and 3, security, VPNs and infrastructure services such as Quality of Service, Dynamic Hosting Configuration Protocol and Simple Network Management Protocol.

To get certified, one must pass a written test and an eight-hour hands-on, in-person lab exam. Cisco operates 10 CCIE lab test locations globally, two of which are in the U.S.

6. Certified Information Systems Auditor

According to the survey, holders of the Certified Information Systems Auditor (CISA) bring in an average salary of $113,320, up from $106,181 last year.

The CISA certification is designed to test a candidate’s ability to manage vulnerabilities, ensure compliance standards within IT and business, and propose controls, processes and updates to a company’s policies.

It is intended for people with auditing, controlling, monitoring or assessing responsibilities in the IT or business system ecosystem.

CISA dates back to 1978 and has been awarded to more than 115,000 people. It requires at least five years of IS auditing, control or security experience, as well as passing an test that’s offered just three times per year.

5. Project Management Professional

Holders of the Project Management Professional (PMP) certificate, the survey said, bring in an average salary of $116,094, up from $109,405 last year.

The PMP certification test tests five areas relating to the life cycle of a project: initiating, planning, executing, monitoring and controlling, and closing. It is intended for running any type of project and is not specialized by industry.

To become certified, 35 hours of PMP-related training is required, along with 7,500 hours of project management experience without a bachelor’s degree or 4,500 hours of project management experience with a bachelor’s degree or higher.

It is the most recognized project management certification available, with more than 658,000 PMPs around the globe.

4. Certified Information Systems Security Professional

According to the survey, holders of the Certified Information Systems Security Professional (CISSP) bring in an average salary of $121,923, up from $110,603 last year.

CISSP is intended to provide vendor-neutral security expertise and consists of an test based around security and risk management, communications and network security, software development security, asset security, security engineering, identity and access management, security assessment and training, and security operations.

CISSP candidates must earn Continuous Professional Education (CPE) credits every year to remain certified. They must also have at least five years of full-time experience in at least two of the eight computer security areas tested.

There are nearly 104,000 CISSPs worldwide, with approximately two-thirds of them in the United States.

3. Certified Information Security Manager

Holders of the Certified Information Security Manager (CISM) bring in an average salary of $122,291, the survey found, up from $118,348 last year.

CISM is aimed at management and focuses on security strategy and assessing the systems and policies in place. It is not intended for IT professionals and others who are actually responsible for the implementation of policies using a particular vendor’s platform.

The certification requires at least five years of IS experience, with at least three of those as a security manager. More than 27,000 people have been certified in CISM since it was introduced in 2002. The test is only offered three times a year.

2. Certified In Risk and Information Systems Control

Holders of the Certified in Risk and Information Systems Control (CRISC) certification bring in an average salary of $122,954, according to the survey, up from $119,227 last year.

The CRISC certification is designed for IT professionals, project managers and others who identify and manage risks through appropriate information systems controls, covering the entire life cycle from design to implementation to ongoing maintenance.

To obtain the CRISC certification, one must pass the test – which is only offered twice a year – and have at least three years’ experience in at least two of the four areas the certification covers.

More than 18,000 people worldwide have earned the CRISC certification since the credential was introduced in 2010.

1. AWS Certified Solutions Architect – Associate

Holders of the AWS Certified Solutions Architect - Associate bring in an average salary of $125,871, according to the survey, up from $114,935 last year.

The baseline certification was introduced in mid-2013 and is intended for people with experience distributing applications and systems on the AWS platform.

The certification addresses syllabus such as designing on AWS, selecting the appropriate AWS services for a situation, ingress and egress of data to and from AWS, estimating AWS costs and identifying cost control measures.

AWS has rolled out four additional certifications since it introduced the Certified Solutions Architect – Associate. Each brought in an average salary of more than $100,000, according to Global Knowledge, but none received enough responses to make the list.

Mon, 14 Mar 2016 05:27:00 -0500 text/html https://www.crn.com/slide-shows/managed-services/300080027/top-15-moneymaking-certifications-for-2016
ISG to Publish Reports on ServiceNow Partner Ecosystem

 ISG to Publish Reports on ServiceNow Partner Ecosystem

 Upcoming ISG Provider Lens™ reports will evaluate providers of consulting, implementation and ongoing support services for ServiceNow platform deployments

Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched a research study examining the extensive ServiceNow ecosystem of partners working with a growing number of enterprises to transform siloed business processes for improved workflows.

The study results will be published in a comprehensive series of ISG Provider Lens™ ServiceNow Ecosystem Partners reports, scheduled to be released in April 2024. The reports will cover companies offering services for consulting, implementing, integrating and providing managed solutions utilizing the ServiceNow platform.

Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.

ServiceNow is growing rapidly, demonstrating the platform’s ability to meet customer requirements. Enterprise customers are optimizing efficiency by embedding technology components, and service providers are crafting tailored, intelligent workflow solutions to propel businesses forward, adopting ServiceNow capabilities to develop bespoke solutions catering to the needs of vertical industries.

"Strategic partnerships driving solutions amplify ServiceNow's trajectory in workflow engineering,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “Through these collaborations, the integration of GenAI and machine learning enhances predictive analytics, propelling enterprises towards more efficient and intelligent operations."

ISG has distributed surveys to more than 190 ServiceNow service providers. Working in collaboration with ISG’s global advisors, the research team will produce three quadrants representing the ServiceNow services the typical enterprise is buying, based on ISG’s experience working with its clients. The three quadrants are:

  • ServiceNow Consulting Services, evaluating providers that help customers design roadmaps to use ServiceNow as an integrated “platform of platforms” for major enterprise business operations, IT services, Environment, Sustainability and Governance (ESG) and integration with governance, risk and compliance (GRC) and security policies.
  • ServiceNow Implementation and Integration Services,assessing providers that can implement ServiceNow and integrate it with other applications in complex enterprises without adding to an organization’s internal complexity. These providers require expertise in system architecture, low/no-code development and thorough understanding of AI and ML.
  • ServiceNow Managed Services Providers, covering providers that maintain and support the ServiceNow platform with monitoring, remote support and centralized management functions. Key capabilities include extensive experience with ServiceNow’s Now platform, workflows, third-party applications, integrators and accelerators and continuous evolution.

Geographically focused reports from the study will cover the global ServiceNow market and examine products and services available in the U.S., Brazil, Europe and Australia. ISG analysts Ashwin Gaidhani (Europe), Phil Hassey (Australia), Sidney Nobre (Brazil) and Tapati Bandopadhyay (U.S.). will serve as authors of the reports.

A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as ServiceNow services providers can contact ISG and ask to be included in the study.

All 2024 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to register here to receive a personalized survey URL. Participants will receive a copy of this report in return for their feedback.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

Press Contacts:

Will Thoretz, ISG
+1 203 517 3119
will.thoretz@isg-one.com

Julianna Sheridan, Matter Communications for ISG
+1 978-518-4520
isg@matternow.com

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Tue, 28 Nov 2023 01:04:00 -0600 en text/html https://www.morningstar.com/news/business-wire/20231128344098/isg-to-publish-reports-on-servicenow-partner-ecosystem




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