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https://killexams.com/exam_list/SalesForceKillexams : Salesforce Pricing 2023: Everything You Need To Know
While Salesforce has many different products with pricing structures that often require a quote from the company, we’ve compiled the basic pricing for their sales CRM only.
It should be noted that the pricing is the same no matter how large your business is, but Salesforce markets a small business plan for each of its three main products of Sales, Service and Pardot. The prices are listed by Salesforce as being the exact same as they are listed for larger businesses. Their small business offering is more of a summary of what they recommend for businesses with smaller teams and less-needed accounts.
As you can see in the table above, as you scale up your pricing plan you’ll be able to get access to more rich features meant for larger or scaling businesses. The Essentials plan should be great for most small businesses with fewer than five sales team members, unless you are looking for something with accurate sales forecasting.
Features of Salesforce CRM
As you grow your business, you’ll be able to take advantage of the more advanced features like workflow automation. All businesses will have sales team members with a lot to juggle who can benefit from this. But more importantly, the larger your team is, the more automation you’ll need to make sure all processes are the same and tie back into your analytics correctly.
Your team will get access to the Salesforce mobile app no matter what plan you choose, which allows you to input data on any lead right from your phone. You’ll also be able to check any information you need as you’re on the go attempting to sell in person. It’s a great time-saver to help your sales team take their customer relationships to the next level.
If you’re looking for advanced developer tools, such as a sandbox or the ability to add custom applications, then you’ll want to check with your dev team for their specific needs. Some of these tools are unlocked with the Professional plan but most do not become available until you pay for Enterprise.
Finally, no matter what plan you choose, you can use Salesforce with any major email provider as you’ll be able to integrate your Gmail or Outlook service directly into the platform. This is a huge time-saver as you’re communicating either via cold reach out or via a back-and-forth with your leads.
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Free; $8 per user per month for basic features
Most Comprehensive CRM Platform
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$25 per user per month
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Fri, 05 May 2023 06:55:00 -0500Jeff Whiteen-UStext/htmlhttps://www.forbes.com/advisor/business/salesforce-pricing-guide/Killexams : Salesforce: Reimagine the Employee Experience: A Guide for Public Sector Organizations
The race for talent has only just begun; with an increasing number of open positions, government executives will face unprecedented pressure to attract candidates to the workforce. The key to attracting and retaining top talent lies partly in reimagining the function of staffing and considering the entire Employee Experience.
Salesforce said it would no longer divulge the individual revenue numbers of acquired companies including Slack and Tableau in its quarterly earnings filings and instead focus on percentage changes.
Initial signs of the new reporting standard came Wednesday when the customer-relationship giant released earnings for the quarter ended April 30.
The change reflects a “standard approach for acquired companies at this stage,” a Salesforce spokesperson told GeekWire in an email Thursday.
In the past, Salesforce provided separate financial figures for Slack, MuleSoft, and Tableau in its regular financial reports. However, in the most latest filings, the revenue from each company was consolidated under Salesforce’s professional services, subscription, and support revenue categories. The company also combines Tableau and MuleSoft revenue under the “data” category.
Earlier this year, activist investors criticized Salesforce executives for the company’s string of pricey acquisitions. Salesforce bought Tableau for $15.7 billion, whereas Slack was acquired for $28 billion. The company disbanded the board’s M&A committee in March, in part to signal its effort to increase profitability.
Salesforce has conducted a number of cost-cutting measures in response to activist pressure and a broader market slowdown. The company announced in January a plan to lay off 10% of its employees.
In February, Fortune reported that Slack is ditching its headquarters and moving into Salesforce’s office tower in San Francisco. Salesforce confirmed last week that it would put Tableau’s headquarters building in Seattle on the sublease market.
(Bloomberg) -- Salesforce Inc. tumbled the most in almost six months after the software company signaled it isn’t growing as fast as it used to while shifting its focus to generating higher profits.
CONSTELLATION BRANDS, INC.
The shares slipped 4.7% to $212.90 at the close Thursday in New York, the steepest one-day decline since Dec. 5. Salesforce on Wednesday gave a lackluster outlook for future sales and maintained, rather than raised, its annual revenue forecast. The stock drop came despite the company reporting revenue, earnings and operating profit margin in the fiscal first quarter that topped analysts’ estimates.
Even with Thursday’s fall, the shares have rallied 61% this year, making it one of the best-performing stocks in the S&P 500.
After a tumultuous six months that included job cuts, executive departures, board director changes and public pressure from multiple activists investors, Salesforce had been winning back the faith of many shareholders. During its March 1 earnings report, the San Francisco-based company, the top maker of customer relations management software, signaled an emphasis on profit and announced market-pleasing steps, including doubling stock buybacks and disbanding its committee on mergers and acquisitions.
But amid the new focus, some are debating “the company’s ability to dramatically expand operating margin without impacting its ability to grow,” Brad Zelnick, an analyst at Deutsche Bank, wrote ahead of earnings.
Salesforce said growth in current remaining performance obligations, or contracted sales, will slow to 10% in the current quarter ending in July, falling short of analysts’ average estimate of more than 11%. The company also repeated its earlier fiscal-year forecast that revenue would increase 10% to about $34.6 billion — by far its slowest rate of expansion on record.
The forecast implies reflects a cautious outlook about customer information technology budgets, Anurag Rana, an analyst at Bloomberg Intelligence, wrote after the results. The failure to increase the annual sales guidance “may drive the stock lower in the near-term,” wrote Citibank’s Tyler Radke.
The contracted sales outlook fell short of estimates because customers are looking for smaller consulting projects, said Mike Spencer, Salesforce executive vice president of investor relations. Pressure on revenue growth is due to broad economic factors rather than company cost cuts, he said, and the forecast doesn’t assume improvement or worsening of customer behavior.
Executives are betting that interest around artificial intelligence could boost sales. “There’s only one thing that customers want to talk about and that’s artificial intelligence — and specifically generative AI,” Chief Executive Officer Marc Benioff said on a conference call after the results were released.
The company is working on bringing its generative and data integration tools into all of its products, said Chief Operating Officer Brian Millham. “We’re perfectly positioned to help our customers harness the phenomenal power of AI,” he said. The current revenue outlook doesn’t factor in any of the potential benefits from AI, Spencer said.
Like many of its peers, Salesforce has integrated AI features into its sales, marketing and workplace communication programs. It also launched a $250 million venture fund for generative AI startups.
Salesforce’s profitability continues to climb. The company raised its already-aggressive operating profit margin 1 percentage point to 28% for the fiscal year ending in January. Millham said the company is focusing on employee productivity measures, including return-to-office rules. Chief Financial Officer Amy Weaver said Salesforce is offsetting dilution from stock-based compensation with share buybacks.
In the fiscal first quarter, which ended April 30, revenue increased 11% to $8.25 billion, topping the $8.18 billion average projected by analysts. Adjusted profit was $1.69 a share, compared with an estimate of $1.61. Operating margin was 27.6%. For the current quarter ending in July, sales will grow 10% to about $8.52 billion, the company said. Analysts, on average, estimated $8.49 billion, according to data compiled by Bloomberg.
The quarter “represented another strong step forward as we accelerate our transformation and profitable growth strategy,” Weaver said in the statement.
(Updates with closing share price in the second paragraph.)
Thu, 01 Jun 2023 08:10:58 -0500en-UStext/htmlhttps://www.msn.com/en-us/money/other/salesforce-gives-forecast-for-slowing-sales-growth-in-push-for-profit/ar-AA1bXiZUKillexams : Inactive, unmaintained Salesforce sites vulnerable to threat actors
Improperly deactivated and unmaintained Salesforce sites are vulnerable to threat actors who can gain access to sensitive business data and personally identifiable information (PII) by simply changing the host header. That’s according to new research from Varonis Threat Labs, which explores the threats posed by Salesforce “ghost sites” that are no longer needed, set aside, but not deactivated. These sites are typically not maintained or tested against vulnerabilities, while admins fail to update security measures according to newer guidelines. However, they can still pull fresh data and are easily exploitable by malicious actors, the researchers said.
The research follows a latest report from Okta, which warned that inactive and non-maintained accounts pose significant account takeover security risks with cybercriminals adept at using information stolen from forgotten or otherwise non-upheld accounts to exploit active accounts. Meanwhile, Google announced that it is updating its inactivity policy for Google Accounts to two years on security grounds, meaning that if a personal account has not been used or signed into for at least two years, it may delete the account and its contents. Google stated that abandoned accounts are at least ten-times less likely than active accounts to have multifactor authentication set up and typically rely on password reuse, making them particularly vulnerable to compromise.
What are Salesforce ghost sites?
Salesforce ghost sites are typically created when companies use custom domain names instead of unappealing internal URLs so partners can browse them, Varonis Threat Labs wrote. “This is accomplished by configuring the DNS record so that “partners.acme.org” [for example] points to the lovely, curated Salesforce Community Site at “partners.acme.org. 00d400.live.siteforce.com.” With the DNS record changed, partners visiting “partners.acme.org” will be able to browse Acme’s Salesforce site. The trouble begins when Acme decides to choose a new Community Site vendor, the researchers said.
Like any other technology, companies might replace a Salesforce Experience Site with an alternative. “Subsequently, Acme modifies the DNS record of “partners.acme.org” to point toward a new site that might run in their AWS environment,” Varonis Threat Labs added. From the users’ viewpoint, the Salesforce Site is gone, and a new Community page is available. The new page might be completely disconnected from Salesforce, not running in the environment, and no obvious integrations are detectable.
However, the researchers discovered that many companies stop at just modifying DNS records. “They do not remove the custom domain in Salesforce, nor do they deactivate the site. Instead, the site continues to exist, pulling data and becoming a ghost site.”
Attackers can exploit Salesforce ghost sites by changing the host header
As a ghost site remains active in Salesforce, the siteforce domain still resolves, meaning it’s available under the right circumstances, the researchers said. “A straightforward GET request results in an error — but there is another way to gain access. Attackers can exploit these sites by simply changing the host header.” This tricks Salesforce into believing that the site was accessed correctly, and Salesforce would serve the site to the attacker, they added.
Although these sites are also accessible using the full internal URLs, these URLs are difficult for an external attacker to identify, the researchers pointed out. “However, using tools that index and archive DNS records — such as SecurityTrails and other similar tools — makes identifying ghost sites much easier.” Adding to the risk is the fact that old, obsolete sites are less maintained and therefore less secure, increasing the ease of an attack.
Salesforce ghost sites found to host sensitive business data, PII
The Varonis researchers said they found many inactive sites with confidential data, including sensitive business data and PII, that was not otherwise accessible. “The exposed data is not restricted to only old data from when the site was in use; it also includes new records that were shared with the guest user, due to the sharing configuration in their Salesforce environment.”
Sites that are no longer in use should be deactivated, the researchers advised, along with highlighting the importance of tracking all Salesforce sites and their respective users’ permissions — including both community and guest users. Varonis Threat Labs has also created a guide for protecting active Salesforce Communities against recon and data theft.
Wed, 31 May 2023 01:00:00 -0500entext/htmlhttps://www.csoonline.com/article/3697657/inactive-unmaintained-salesforce-sites-vulnerable-to-threat-actors.htmlKillexams : Best CRM Software For Australian Small Businesses (June 2023)
The return on investment from selecting the best CRM software can be massive. However, with so many CRM platforms on the market, the search can be overwhelming. To help combat decision fatigue, follow these simple steps to find the best CRM for your small business.
Step 1: Know Your Priorities and Goals
It is imperative to know why you want a CRM system in the first place. A CRM system can only help your business if you outline clear goals. To help clarify goals, begin with a business audit or gap analysis. Review yearly business performance reports to find areas that need improvement and identify key goals with timeline markers. Business goals could vary from expanding product lines to increasing revenue to strengthening customer service. After identifying business goals, consider how a CRM system could help you reach those goals.
Step 2: Find Your Team Members’ Needs
It is important to identify exactly who will be using the system and why. Sales and marketing departments are generally the main users of CRM software, however, every department should have input in the decision-making process for the system to work seamlessly. Ask each team member what their needs are and how they think the software system could help them perform their duties.
Step 3: Determine Important Features
The sheer volume of CRM features and tools is overwhelming. Take control of the situation by making a list of what you are looking for before you begin the search. For the sake of clarity, create a “must-have” features list to narrow down the options. Compile the information gathered from team members, along with your business goals and timeline markers to create the list. For example, if you are using the CRM for marketing purposes, then software with marketing automation, lead tracking and data analysis might be on your must-have list.
No matter what your focus is, make sure robust data security and customer support features are on the must-have list. Required software security features are two-factor authentication, encryption and advanced user permissions. Customer support features like live chat and phone support will be crucial when questions or concerns arise.
Step 4: Consider Different Types of CRM
While all CRM systems should help you develop better relationships with your customer base (hence the name), there is no one-size-fits-all system. CRM solutions can vary widely depending on the features they focus on. The three major types of CRM are:
Collaborative. The main focus of the collaborative CRM is providing a seamless customer experience through the various departments of a company. Collaborative CRMs are great for larger companies where the marketing team, sales team and customer support teams are disconnected and need help sharing real-time customer information.
Operational. The operational CRM streamlines the customer relations process. It is the best of the three for an all-around CRM solution. Operational CRMs typically leverage three automation features—sales force automation, marketing automation and service automation. The automatic responses help guide the customer’s journey from their first interaction on your website through the sales pipeline.
Analytical. Digital platforms make it easy to collect large quantities of customer data. That data is wasted, however, if you do not have a way to analyze it. Analytical CRM analyzes your customers’ data, providing a deep insight into their buying behavior and purchasing trends. Business owners can use these insights to craft smarter marketing campaigns and enhance customer service.
Step 5: Create a Budget
The cost of CRM software swings widely based on the number of users, features, subscription base and more. Prices range from $9 per user per month on the low end to $99 per user per month on the high end. Some companies do offer free versions of their software, however, the features, number of users and storage capacity are highly limited.
Another way to whittle down the plethora of companies is to set a budget at the onset to provide you search parameters. This will provide you a clear ceiling and eliminate options that live outside your predetermined budget.
Step 6: Research Top CRM Platforms
Once your search is narrowed down to a handful of options, start researching those options. There are a few key things you can use to determine if a platform will be a good fit for your needs.
User reviews. Take time to read the user reviews of the potential software on your list. Pay attention to what reviews list as the pros and cons. This will provide you a more honest version of the software than the company’s website.
Word of mouth. Ask colleagues and other business owners about their CRM system. Are they happy with it? Why or why not? Would they recommend it for someone in your industry?
Trade publications. Trade magazines and websites are always a great source of information on all things pertaining to your industry. Spend a few hours researching the mentions of CRM software on any trade publications.
Independent software comparisons. There are many reputable websites unaffiliated with software companies that score, compare, and contrast products for consumers. Forbes Advisor is one such website, and we’ve published our guide to the best CRMs for small business for your reference.
Once you have narrowed down your search to one software provider, test it out to make sure it works for your company. Most CRM vendors offer a free full-feature trial of their product. Take advantage of this to ensure the system meets your business requirements and expectations.
Market moves toward consolidation as companies seek to expand capabilities to meet the growing demand for cloud-based solutions, ISG Provider Lens™report says
FRANKFURT–(BUSINESS WIRE)–$III#ISGProviderLens–German enterprises are making a strategic shift toward industry-specific Salesforce products, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2023 ISG Provider Lens™ Salesforce Ecosystem Partners report for Germany finds that strong growth in German Salesforce adoption is leading to growing demand on service providers for increased implementation capacity.
A primary bottleneck has been a lack of qualified people with Salesforce expertise who can carry out these implementations, the report finds. This has triggered a significant consolidation trend in the market for corresponding services, as the major system integrators acquire other providers to expand their capacities.
“In addition to takeovers, Salesforce providers are bolstering their recruitment initiatives,” said Dr. Matthias Paletta, director, technology modernization, for ISG in Germany. “Some providers are hiring and training young experts to be Salesforce consultants, while others are retraining experienced consultants in other areas and making them Salesforce experts.”
Salesforce is evolving its CRM products toward supporting specific industries, a strategy highlighted by the introduction of such products such as Salesforce Financial Services Cloud and Health Cloud. In 2020, Salesforce strengthened its focus on industry clouds when it acquired Velocity, an independent software provider that has developed industry-specific products based on Salesforce.
Aside from these larger trends, the German market for Salesforce development hasn’t changed significantly over the past year. The trend toward consolidation has not been as pronounced in Germany as it has been in the U.S. That said, the pace of consolidation in Germany has increased.
“For many German enterprises, the classic Salesforce tools aren’t sufficient,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “The need for advanced functionality beyond the standardized feature set remains high.”
The 2023 ISG Provider Lens™ Salesforce Ecosystem Partners report for Germany evaluates the capabilities of 42 providers across six quadrants: Multicloud Implementation and Integration Services for Large Enterprises, Implementation Services for Core Clouds Midmarket, Implementation Services for Marketing Automation Midmarket, Managed Application Services for Large Enterprises, Managed Application Services for Midmarket and Implementation Services for Industry Clouds.
The report names adesso SE, Deutsche Telekom and Reply as Leaders in four quadrants each, while Accenture, Capgemini, Cognizant, DIGITALL, Factory42, IBM, Infosys, Persistent Systems and Salesfive are named Leaders in three quadrants each. Deloitte Digital, HCLTech and Wipro are named Leaders in two quadrants each, while Cloud Consulting Group, PwC and TCS are named Leaders in one quadrant each.
In addition, Cloud Monsters is named as a Rising Star — a company with a “promising portfolio” and “high future potential” by ISG’s definition — in two quadrants. Assist Digital, Cloud Consulting Group and Factory42 are named as Rising Stars in one quadrant each.
Customized versions of the report are available from Cognizant, DIGITALL and PwC.
The 2023 ISG Provider Lens™ Salesforce Ecosystem Partners report for Germany is available to subscribers or for one-time purchase on this webpage.
About ISG Provider Lens™Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG’s global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.
A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.
Wed, 10 May 2023 23:43:00 -0500it-ITtext/htmlhttps://www.01net.it/germany-eyes-industry-specific-salesforce-solutions/Killexams : Salesforce Reports A Decent Quarter With A Big AI Promise
Salesforce Inc CRM not only topped estimates across the board but also raised full year earnings guidance. However, stock dropped 7% upon the report owed to the fact that capital expenditures were higher than expected.Its shares are under pressure as customers are backing away from consulting deals with the software giant experiencing its slowest pace of growth in 13 years. Salesforce is another tech powerhouse that integrated AI tools into its business, but it is behind its rivals Microsoft Corporation MSFT and Google.
First Quarter Highlights
For the quarter ended on April 30th, revenue amounted to $8.25 billion, topping Refinitiv’s consensus of $8.18 billion. But the revenue rise of 11% was overshadowed by a 36% rise in capital expenditures that amounted to $243 million, greatly topping by StreetAccount consensus of $205 million. The resulting net income amounted to $199 million, or 20 cents per share, rising from last year’s quarter when it amounted to $28 million, or 3 cents per share. Adjusted earnings amounted to $1.69 per share, below Refinitiv’s estimated of $1.61 per share.
Second Quarter Guidance
Adjusted earnings were guided in the range between $1.89 and $1.90 per share on the back of a revenue range between $8.51 billion and $8.53 billion. Analysts gathered by Refinitiv guided for adjusted earnings of $1.70 on revenue of $8.49 billion.
2024 Forecast
With the revenue forecast remaining intact, adjusted earnings were lifted compared to the guidance provided in March. They are now expected in the range between $7.41 and $7.43 per share on $34.5 billion to $34.7 billion in revenue. Refinitiv’s poll of analysts guided for a fiscal year revenue $34.65 billion with resulting adjusted earnings of $7.14 per share. As CEO Marc Benioff stated, with the operating margin for the quarter significantly exceeding the target, it is now called at 28% for the fiscal year, compared to 27% guided back in March.
Challenges
Chief Operating Officer Brian Millham noted the trend of clients taking longer to close deals and are looking at them more carefully. Also, professional service businesses are seeing a weakened demand for multiyear transformations as consumers are more interested on quick wins and strategies that bring value as soon as possible. In response, Salesforce is making efforts to automate the sales process and Strengthen the productivity of its salespeople. Chief Financial Officer Amy Weaver expects those issues to remain.
The AI Race Against Microsoft And Google
During the reported quarter, Salesforce revealed it is following Microsoft’s footsteps as it announced an AI tool its salespeople will use. Einstein GPT is a generative artificial intelligence technology designed to help salespeople, marketers and customer-service agents be more efficient at their jobs. Even the mighty Google got threatened by ChatGPT, as instead of “googling” questions on Google, one can just ask the ChatGPT. Although Google launched Bard AI in response, it was actually one of the first in the conversational game but it missed the boat by launching its own consumer product based on Lamda. Google is hoping to turn things around with Bard which is powered by the language model, but Microsoft is the one troubling Salesforce as besides AI tools, it is its main competitor with Dynamics 365. But, CEO Marc Benioff promises a revelation through Salesforce’s AI-enhanced products that will be added to one of the company’s most recently acquired assets, the messaging platform Slack.
All in all, Salesforce reported a decent quarter with a profit rise of 68% year-to-date by the market close. With AI claimed to be the company’s biggest assets, Salesforce promises to be a worthy rival to Microsoft and Google in this arena.
DISCLAIMER: This content is for informational purposes only. It is not intended as investing advice.
Fri, 02 Jun 2023 04:24:00 -0500text/htmlhttps://www.benzinga.com/23/06/32694143/salesforce-reports-a-decent-quarter-with-a-big-ai-promiseKillexams : LeedsSource Unveils Free Salesforce Permissions Tool to Simplify Visibility and Enhance Audit ReadinessKillexams : Just a moment...
Market moves toward consolidation as companies seek to expand capabilities to meet the growing demand for cloud-based solutions, ISG Provider Lens™report says
FRANKFURT, May 11, 2023--(BUSINESS WIRE)--German enterprises are making a strategic shift toward industry-specific Salesforce products, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2023 ISG Provider Lens™ Salesforce Ecosystem Partners report for Germany finds that strong growth in German Salesforce adoption is leading to growing demand on service providers for increased implementation capacity.
A primary bottleneck has been a lack of qualified people with Salesforce expertise who can carry out these implementations, the report finds. This has triggered a significant consolidation trend in the market for corresponding services, as the major system integrators acquire other providers to expand their capacities.
"In addition to takeovers, Salesforce providers are bolstering their recruitment initiatives," said Dr. Matthias Paletta, director, technology modernization, for ISG in Germany. "Some providers are hiring and training young experts to be Salesforce consultants, while others are retraining experienced consultants in other areas and making them Salesforce experts."
Salesforce is evolving its CRM products toward supporting specific industries, a strategy highlighted by the introduction of such products such as Salesforce Financial Services Cloud and Health Cloud. In 2020, Salesforce strengthened its focus on industry clouds when it acquired Velocity, an independent software provider that has developed industry-specific products based on Salesforce.
Aside from these larger trends, the German market for Salesforce development hasn’t changed significantly over the past year. The trend toward consolidation has not been as pronounced in Germany as it has been in the U.S. That said, the pace of consolidation in Germany has increased.
"For many German enterprises, the classic Salesforce tools aren’t sufficient," said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. "The need for advanced functionality beyond the standardized feature set remains high."
The 2023 ISG Provider Lens™ Salesforce Ecosystem Partners report for Germany evaluates the capabilities of 42 providers across six quadrants: Multicloud Implementation and Integration Services for Large Enterprises, Implementation Services for Core Clouds Midmarket, Implementation Services for Marketing Automation Midmarket, Managed Application Services for Large Enterprises, Managed Application Services for Midmarket and Implementation Services for Industry Clouds.
The report names adesso SE, Deutsche Telekom and Reply as Leaders in four quadrants each, while Accenture, Capgemini, Cognizant, DIGITALL, Factory42, IBM, Infosys, Persistent Systems and Salesfive are named Leaders in three quadrants each. Deloitte Digital, HCLTech and Wipro are named Leaders in two quadrants each, while Cloud Consulting Group, PwC and TCS are named Leaders in one quadrant each.
In addition, Cloud Monsters is named as a Rising Star — a company with a "promising portfolio" and "high future potential" by ISG’s definition — in two quadrants. Assist Digital, Cloud Consulting Group and Factory42 are named as Rising Stars in one quadrant each.
Customized versions of the report are available from Cognizant, DIGITALL and PwC.
The 2023 ISG Provider Lens™ Salesforce Ecosystem Partners report for Germany is available to subscribers or for one-time purchase on this webpage.
About ISG Provider Lens™Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.
A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.
