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Exam Code: Salesforce-nCino-201 Salesforce nCino 201 Commercial Banking Functional approach November 2023 by Killexams.com team

Salesforce-nCino-201 Salesforce nCino 201 Commercial Banking Functional

Exam Specification: Salesforce nCino 201 Commercial Banking Functional

Exam Name: Salesforce nCino 201 Commercial Banking Functional
Exam Code: Salesforce-nCino-201
Exam Duration: 90 minutes
Passing Score: 65%
Exam Format: Multiple-choice, multiple-select

Course Outline:

1. Commercial Banking Overview
- Introduction to commercial banking and its key concepts
- Understanding the role of Salesforce nCino in commercial banking
- Exploring the functionalities and features of Salesforce nCino

2. Loan Origination and Underwriting
- Understanding the loan origination process in commercial banking
- Configuring loan application and underwriting workflows in nCino
- Managing loan documentation and approvals using nCino

3. Credit Analysis and Risk Management
- Performing credit analysis and risk assessment using nCino
- Analyzing financial statements and creditworthiness of borrowers
- Implementing risk management strategies and policies in nCino

4. Collateral Management
- Managing collateral information and valuations in nCino
- Configuring collateral tracking and monitoring processes
- Implementing automated collateral management workflows

5. Portfolio Management and Reporting
- Monitoring and managing commercial loan portfolios in nCino
- Generating portfolio performance reports and analytics
- Implementing portfolio risk assessment and mitigation strategies

6. Relationship Management
- Managing customer relationships and interactions in nCino
- Configuring customer onboarding and engagement processes
- Leveraging customer data for personalized relationship management

7. Compliance and Regulatory Requirements
- Ensuring compliance with regulatory requirements in commercial banking
- Implementing compliance checks and reporting in nCino
- Managing audit trails and documentation for regulatory purposes

Exam Objectives:

1. Understand the role and functionality of Salesforce nCino in commercial banking.
2. Configure loan origination and underwriting workflows in nCino.
3. Perform credit analysis and risk assessment using nCino.
4. Manage collateral information and valuations in nCino.
5. Monitor and manage commercial loan portfolios in nCino.
6. Manage customer relationships and interactions in nCino.
7. Ensure compliance with regulatory requirements in commercial banking.

Exam Syllabus:

1. Commercial Banking Overview
- Introduction to commercial banking
- Role of Salesforce nCino in commercial banking
- Features and functionalities of Salesforce nCino

2. Loan Origination and Underwriting
- Loan origination process in commercial banking
- Loan application and underwriting workflows in nCino
- Loan documentation and approvals using nCino

3. Credit Analysis and Risk Management
- Credit analysis and risk assessment using nCino
- Financial statements analysis in nCino
- Risk management strategies and policies in nCino

4. Collateral Management
- Collateral information and valuations in nCino
- Collateral tracking and monitoring processes
- Automated collateral management workflows

5. Portfolio Management and Reporting
- Commercial loan portfolio management in nCino
- Portfolio performance reports and analytics
- Portfolio risk assessment and mitigation strategies

6. Relationship Management
- Customer relationship management in nCino
- Customer onboarding and engagement processes
- Leveraging customer data for personalized relationship management

7. Compliance and Regulatory Requirements
- Regulatory compliance in commercial banking
- Compliance checks and reporting in nCino
- Audit trails and documentation for regulatory purposes
Salesforce nCino 201 Commercial Banking Functional
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Salesforce nCino 201 Commercial Banking Functional
Question: 45
True or False? A Limit or a Sub Limit adds additional exposure to the overall hierarchy.
A. True
B. False
Answer: B
Question: 46
True or False: A Limit or Sub Limit adds additional exposure to the overall hierarchy.
A. True
B. False
Answer: B
Question: 47
When configuring Credit Memo, which section resource should be used to display information from a child object to
the Loan?
A. SObjectScreenResource
B. ConfiguredSObjectScreenResource
C. MappedSObjectHierarchyScreenResource
D. MappedSObjectScreenResource
Answer: C
Question: 48
True or False: The roles used in loan team member alerts configuration are the standard Salesforce roles.
A. True
B. False
Answer: B
Question: 49
True or False? When you log a call, you are also given the ability to create a follow-up task on the same page, if
A. True
B. False
Answer: A
Question: 50
True or False: Once the entire Loan term is defined, the payment structure data from the first payment stream is
pushed back to the loan object and saved. This overwrites existing data on the loan object.
A. True
B. False
Answer: A
Question: 51
True or False: An approval process can fire email alerts to a group of users.
A. True
B. False
Answer: A
Question: 52
The ‘Decline Loan’ button is at the top of the ______ page.
A. Lead
B. Contact
C. Loan
D. Relationship
Answer: D
Question: 53
True or False? A Change Memo is used to request an approval to change terms, rate, amount, etc. AFTER the Loan
has already been approved – but BEFORE the Loan has been closed/booked.
A. True
B. False
Answer: A
Question: 54
True or False: Appending ‘tool-‘ OR ‘action-‘ to the beginning of an App Name on the Route object will make the
Route display in the Magic Wand.
A. True
B. False
Answer: A
Question: 55
Which child object of a Covenant Management record can have multiple records? (Select 2).
A. Covenant Type
B. Covenant Compliance
C. Account Covenant
D. Loan Covenant
Answer: B,D
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Salesforce Salesforce approach - BingNews https://killexams.com/pass4sure/exam-detail/Salesforce-nCino-201 Search results Salesforce Salesforce approach - BingNews https://killexams.com/pass4sure/exam-detail/Salesforce-nCino-201 https://killexams.com/exam_list/Salesforce How Salesforce is AI-ding India’s Tech Future

Salesforce recently announced that it would be partnering with the Ministry of Education to upskill 100K students in AI, through its Trailhead cloud platform, for fostering tech talent in India. In addition to this, the partnership will also be offering a virtual internship program – funded by Salesforce – which would serve as a great platform to promote the capability of the growing generation. 

Salesforce, the world’s leading AI CRM platform, has decided to provide its free online platform to promote the growth of 100,000 students by collaborating with the Ministry of Education by 2026. 

The collaboration aims to align with IDC projections in order to indicate that the global Salesforce economy, driven by AI, will create 11.6 million jobs and generate $2.02 trillion in business revenues between 2022 and 2028. 

Arundhati Bhattacharya, CEO of Salesforce India, highlighted that India’s talent pool, digital adoption, and innovation are all factors in the country’s technological dominance. “With this aim in mind, Salesforce is trying to build a promising career through strategic partnerships with Indian academic institutions,” she added. 

According to CFO Amy Weaver, India is Salesforce’s largest ecosystem outside of India. By the start of 2023, Bhattacharya said that Salesforce India already has 7,500 employees, and aims to increase the number to 10,000 as soon as possible. 

Tailored Programs

Infosys founder NR Narayana Murthy also said that India should invest at least $1 billion annually for the next two decades. This would help accelerate the outcome of the NEP, he believes. There is a need for upskilling in the Indian economy to foster innovation. 

The Salesforce program is designed with industry-relevant courses that follow the National Occupational Standards set by the Ministry of Education. This partnership is initiating this through mentoring programs, “train-the-trainer” workshops for educators, and direct links to Salesforce partners and clients in need of qualified workers, along with helping budding IT workers. 

The Trailhead course material will be modified to fit the unique needs of the programs that the Ministry of Education, as well as other ministries, agencies, and organisations, have laid out. The personalised approach ensures students get the best benefits, helping them align their skills with the ever-changing needs of the industry.

An urgent need

Currently, a lot of major Indian IT firms are freezing the hiring of new freshers to reduce the size of their existing bench. Even then, with more than 500,000 graduates per year in the field of software engineering and technology, India is well-positioned to become a worldwide centre for IT talent, if fostered properly. 

Yet, achieving this goal hinges on the careful and strategic expansion of these employees. The Salesforce-Ministry of Education partnership seeks to narrow this knowledge gap.

This collaboration looks forward to developing a new pool of talent within the Salesforce ecosystem by making it easily accessible to the upcoming generation of software enthusiasts. This initiative is further supported by the acknowledgement of academia’s critical role in driving India’s technological progress.

Through direct communication with Salesforce partners and consumers, the project aims to help students make a smooth transition from school to the workplace, thereby building a bridge between academics and business. This will be an essential criterion in producing a workforce that is capable of applying its theoretical knowledge to real-world situations.

Govind Jaiswal, Joint Secretary of the Department of Higher Education, in the Ministry of Education, stated, “Our combined efforts can create a program empowering students with the skills needed for job market success. This collaboration will benefit individuals and contribute to overall personal growth,” he added. 

Salesforce has always been upskilling

This is not the first time that Salesforce has taken the initiative to upskill Indian employees and students. In 2020, Salesforce launched its upskilling program for employees to close the knowledge gap caused by the impact of the pandemic. The Trailhead initiative was also launched in 2022 for the same reasons. 

The collaboration between Salesforce and the Ministry of Education is a big step forward for India’s tech goals. Training 100,000 students isn’t just about education—it’s a journey to empower youth for success in the digital age. As Salesforce’s global impact grows, this partnership sets a precedent for how tech companies and education can work together, creating an environment where talent flourishes and innovation has limitless possibilities.

Thu, 16 Nov 2023 16:12:00 -0600 en-US text/html https://analyticsindiamag.com/how-salesforce-is-ai-ding-indias-tech-future/
Salesforce and Ministry of Education Collaborate to Empower Next Generation

Salesforce, the leading AI CRM platform, has joined forces with the Ministry of Education in India to revolutionize education through Trailhead, Salesforce’s free online learning platform. This strategic collaboration aims to equip 100,000 students in India with Salesforce skills by 2026, fostering a new wave of talent in the Salesforce ecosystem.

In alignment with global objectives outlined by IDC, which predicts the creation of 11.6 million jobs and $2.02 trillion in business revenues in the Salesforce economy between 2022 and 2028, Salesforce is actively engaging with academia in India. The primary focus is to bolster the availability of skilled talent through a comprehensive program that combines industry-relevant content, “train-the-trainer” initiatives, mentorship, employment connections, and Salesforce-supported virtual internships.

The collaboration emphasizes the creation of National Occupation Standard-recognized course content, ensuring that the learning modules align with industry standards. The program extends beyond conventional education, incorporating mentorship opportunities, connections to potential employers, and practical virtual internships supported by Salesforce. The content on Trailhead will be customized based on the specific requirements of programs established by the Ministry of Education, affiliated departments, organizations, and agencies.

“India’s race toward technological dominance is inextricably intertwined with the depth of its talent pool, digital adoption and the scope of technological innovation with a long-term focus on global reach. Talent is at the core of this journey, and with over 500,000 software engineers and technologists graduating each year, India is posed to be a global hub for tech talent. I’ve always believed in the immense talent opportunity that India offers, but no amount of talent will make a difference unless it is properly skilled. Hence, we are delighted to be partnering with the Ministry of Education, supporting skilling and leveraging the power of collaboration to drive change,” said Arundhati Bhattacharya, CEO and Chairperson, of Salesforce India.

“The Ministry of Education’s Department of Higher Education has decided to offer industry-related courses on the SWAYAM platform in collaboration with Salesforce with an objective to increase the employability of the students. By combining our resources, expertise, and network, we can create a comprehensive program that empowers students with the skills they need to succeed in the job market. I believe that this collaboration will not only benefit individual students but also contribute to the overall growth of any person participating in these courses,” said Govind Jaiswal, Joint Secretary, Department of Higher Education, Ministry of Education.

The collaboration is bridging the gap between education and industry needs, Salesforce’s collaboration with the Ministry of Education marks a significant step towards empowering the next generation of Trailblazers in India. The initiative not only aims to skill 100,000 students but also contributes to the broader global vision of a thriving Salesforce economy driven by artificial intelligence. This comprehensive approach ensures that learners receive practical, industry-relevant training, laying the foundation for a skilled and dynamic workforce in the years to come.

Thu, 16 Nov 2023 14:35:00 -0600 en-US text/html https://www.dqindia.com/salesforce-and-ministry-of-education-collaborate-to-empower-next-generation/
Salesforce CRM Review and Pricing

Editors Score:9.5/10

The Salesforce CRM offers an impressive selection of features, customization options and tailored workflows within a single ecosystem, making it our pick for the best CRM for growing businesses.

  • The Salesforce CRM is highly customizable; with time, you can modify almost every element to fit your specific business needs.
  • The lowest-priced plan includes advanced features such as mass emails, marketing campaign management, a drag-and-drop app builder, and lead auto-assignment.
  • Salesforce has an immense selection of support materials, videos and tutorials, as well as a helpful online community.
  • Due to the sheer volume of customization and automation options, setting up the Salesforce CRM to match your business's specific processes and needs can be time-consuming. It may require training for your in-house marketing team and administrators.
  • You must know CSS, HTML and other coding languages to customize specific elements within Salesforce.
  • Salesforce's pricing model can be confusing; there's a lack of clarity around add-ons, which can drive up costs.

Businesses must successfully convert leads and manage and grow customer relationships to succeed. Salesforce CRM features myriad customization options to achieve these goals, empowering businesses of all sizes – and across various industries – to better understand and support prospects and customers. You can adapt nearly every aspect of the software’s interface and performance to help sales, marketing, customer service and technical support teams succeed. Salesforce CRM features thousands of fully integrated apps, plug-in scripts, and a superior API interface to help businesses create a flexible, customized solution. Once implemented, you’ll enjoy a beautifully designed product that’s speedy, powerful, and perfectly tailored to your company’s specific needs and processes.

Salesforce CRM Editor's Rating:

9.5 / 10

Customization, add-ons and integrations

Why We Chose Salesforce as the Best CRM for Customization

Salesforce is arguably the best-known CRM provider on the market. It has an established community and a well-earned reputation for being a leader in the customer relationship management field. While it was created to meet the needs of enterprises and large businesses, Salesforce has expanded its scope and now actively targets businesses of all sizes.

Unlike more rigid competitors, Salesforce CRM provides countless personalization and customization options, giving businesses a high level of control over how the system looks and acts. We were particularly impressed by how Salesforce handles workflow automation and by its pioneering integration of AI in CRM customization.

Notably, Salesforce was one of the first CRM platforms to open itself up to third-party developers, giving it more apps and customization options than any other provider. If Salesforce doesn’t have a built-in function you need, there’s almost certainly an app to compensate. If not, a developer can create and deploy a specific solution. 

Salesforce CRM’s initial setup requires time and IT skills. Its learning curve is far steeper than those of many other CRM providers we reviewed. However, you’ll enjoy flexible CRM software guaranteed to accommodate all custom processes and meet the changing needs of your business. For all these reasons and more, Salesforce is our top CRM choice for customization.

Salesforce CRM’s pipeline management feature gives an overview of your sales opportunities. Source: Salesforce

Salesforce may not be the best choice for businesses with less complex operational needs. If your SMB’s CRM needs are straightforward, check out our review of monday.com CRM and monday.com comparison to learn about a well-executed system designed for SMBs.

Ease of Use

Despite its complexities, Salesforce is surprisingly easy to implement and use. Here are some notable ease-of-use factors we discovered. 

  • Salesforce’s navigation process is straightforward. We like that Salesforce keeps the navigation process simple. The upper tab-style layout is typical across business and personal software, making it easy to grasp; categories like “Home,” “Contacts,” “Accounts,” “Leads,” “Tasks,” “Reports” and “Opportunities” need no explanation. You can get instant help from the question mark icon in one of the corners of the screen – a handy feature we’ve seen on many other CRM packages.
  • You can use Salesforce at a limited level out of the box. Because of its numerous features and customizations, setting up the Salesforce CRM takes more time and expertise than other solutions we reviewed. However, we appreciate that Salesforce’s smart default setup options help businesses use the CRM out of the box. You can gradually modify contact, opportunity, account, task and workflow elements as you explore the software’s full scope over time.
  • Salesforce doesn’t provide practice data. Note that you’ll need data to practice on during onboarding; Salesforce doesn’t supply this. To get practice data, you can duplicate and isolate existing data or use a service like Mockaroo to create dummy data.
  • Salesforce’s onboarding and support resources are robust. We were pleased to see that Salesforce offers a wealth of support materials, webinars and guides to facilitate the CRM implementation process and resolve usability issues. Its global Trailblazer community is also an excellent resource. Additionally, the vendor promises a two-day query response time.
  • Onboarding users and updating permissions is straightforward. While in-house administrators may need specific training, we appreciate that Salesforce provides excellent admin controls. Setting up various permissions based on groups or individual users is simple. This is notable because some CRMs allow only admin settings by group. Creating different displays and workflows for various departments and employees is also straightforward. If you have even moderate technical expertise and admin experience, you should have no trouble onboarding users, updating permissions or managing this CRM daily.

Salesforce visual dashboard

Salesforce’s visual dashboards help your team pinpoint problems and work on solutions. Source: Salesforce

Salesforce’s upper-tier plans provide business owners access to live support, coaching sessions and adoption guidance for an additional fee. This may be useful if you’re considering switching CRM systems to Salesforce.

Salesforce Features

The Salesforce product boasts an impressive array of CRM features that make it one of the best on the market. Here are some of the most notable features that provide excellent CRM software benefits.

Comprehensive Business Ecosystem

We like that Salesforce’s business products seamlessly integrate. Businesses can grow with the Salesforce CRM and gradually adopt new features as needed. Additional Salesforce product categories include:

  • Sales Cloud
  • Service Cloud
  • Marketing Cloud
  • Commerce Cloud
  • Safety Cloud
  • Heroku (Heroku is an app development platform.)
  • Quip (a collaboration tool)
  • Salesforce Platform (with high-level development, customization, analytics and built-in AI)

You can use Salesforce’s impressive range of third-party apps to run many aspects of your company, from marketing to fulfillment. HR, data analytics, workforce collaboration and finance apps plug directly into Salesforce CRM. You can even add ERP apps to Salesforce to build a system close in function to the ERP platform described in our review of Oracle NetSuite CRM. 

We also like how Salesforce’s AppExchange breaks down apps by industry. There are 12 sector-specific areas on AppExchange, including communications, financial services, manufacturing and professional services.

Salesforce is a capable solution for companies that want to Improve customer service performance. Read our review of Salesforce Service Cloud to discover how it helps supervisors and teams manage ongoing customer relationships.


We were impressed by Salesforce CRM’s vast customization capabilities – an area where it truly stands out among the competition. While many CRMs we reviewed offer options for customizing deal and contact fields, email templates, and dashboards, Salesforce lets you do much more. 

Here are some of our favorite customization options: 

  • Change how pages look and function. You can change how pages look and function to suit your specific needs. Use the CSS settings to adjust the spacing between page elements, colors and fonts. You can modify customer records to show just the lists, sections and fields you want particular co-workers to see, improving employee collaboration. 
  • Use object control to customize the system. The Salesforce CRM’s object control is superior to that of other CRMs we tested. Objects are “fields” within databases (like name, address, email, etc.). Salesforce makes it easy to add objects so you can record exactly the information you want on accounts, contacts and leads. You can set permissions on records and fields to determine who else can view and edit fields. You can even make objects actionable by adding buttons, actions, triggers and links to create processes for adding a new customer, supplier or co-worker to the database.
  • Use the developer console to create custom apps. We really liked Salesforce’s developer console. Many businesses, particularly SMBs, won’t have in-house programmers but may use freelance developers to develop specific functions within Salesforce. Salesforce gives these developers a dev console where they can write, test and debug code for your custom applications. We found the inclusion of Apex triggers within the dev environment particularly helpful because it will shorten the development cycle in most instances. A developer sandbox and an app builder are included with every plan. 

Salesforce custom dashboard

Sales managers can customize their dashboards with specific objects. Source: Salesforce

Integrations and Add-ons

We like that CRM users can build customizable systems and integrate their favorite business apps via the Salesforce AppExchange store. Other CRM software companies we reviewed have similar online stores for add-ons, but Salesforce’s is far more comprehensive, with thousands of available integrations. 

The company makes it easy to search for add-ons based on the product name and view industry-specific product bundles. Because Salesforce is such a huge company, its industry-specific add-ons are expansive. There’s even a separate section for small business-specific add-ons, many of which are free.

On the AppExchange, you’ll find five different solution categories:

  • Apps: Similar to mobile apps on Apple’s App Store or Google Play, AppExchange apps are direct, preprogrammed plug-ins that interact with Salesforce. You can customize most apps via their settings. Apps add new functions or Improve and augment existing functions on your platform.
  • Lightning Bolts: Lightning Bolts are prebuilt templates providing extra features to employees, partners, suppliers and anyone accessing your Salesforce CRM. Hundreds of Lightning Bolts have various use cases. For example, there are supply chain management bolts for suppliers, project management tools for employees and tools to access client account information. 
  • Flow solutions: Salesforce incorporates Flow Builder, a tool that simplifies workflow automation via a simple drag-and-drop approach. Flow solutions are prebuilt workflows or processes you can import directly into the Salesforce Flow development tool. 
  • Lightning data: These are customer tracking tools that can enrich customer and prospect data and keep them updated regularly. We saw four such tools during our review process.
  • Components: Components are reusable features you can deploy to build your own apps within Salesforce. There are nearly 300 free components and around 30 paid ones.

Salesforce is embracing the “low code” and “no code” trends with its Lightning App Builder and Salesforce Flow drag-and-drop tools. Read our HubSpot review to learn about another CRM with drag-and-drop functionality.

Salesforce CRM AppExchange

New apps are added to the AppExchange daily, further enhancing its appeal. Source: Salesforce

Intuitive Productivity Tools

We were pleased to see Salesforce’s intuitive productivity-boosting tools, particularly its built-in project management features. (Freshworks has similar tools; read our Freshworks CRM review to learn more.) Once implemented, sales and marketing departments – as well as managers – will find it easy to manage and build workflows, assign and follow tasks, and check off permissions. 

Salesforce’s visual dashboards allow sales reps to check KPIs and track their progress toward quotas, facilitating productivity and accountability. We like that you can add meetings straight from the calendar tab and see an instant overview of your schedule. 

Additional add-on productivity tools are available through the AppExchange.

Artificial Intelligence

Salesforce’s artificial intelligence (AI) strides impressed us with capabilities beyond those of the competitors we reviewed. Salesforce was a CRM-AI pioneer, launching its high-profile AI tool, Einstein, in 2016. Today, the company has picked up the pace amid breakthroughs in the generative large language model AIs (like ChatGPT and Bard) that power tools like Einstein. Einstein is available on Salesforce’s upper-tier plans or as a paid add-on.

Einstein can do the following after gathering data from system use and user input: 

  • Help salespeople with call prompts
  • Handle web chats via the Service Bot chatbot
  • Recommend products to clients to facilitate upselling and cross-selling
  • Create excellent product presentations
  • Generate workflows to make companies more efficient 
  • Predict with a high degree of accuracy which deals will close
  • Deep dive into social media and present you with sentiment analysis about your brand
  • Help CEO decision-making with decision support systems that provide advice based on live analytics 

Einstein, in its current form, is amazing, and we look forward to seeing its next iterations. We expect AI (and the solutions other CRM providers develop) to be integral to corporate life and CRM adoption in the coming years. We’re not awarding best use of AI in this round of CRM reviews; however, if we were, Salesforce would win.

Einstein can flag emails in which leads express critical concerns that could prevent a deal from moving forward, allowing a sales rep to prioritize those messages and act fast to grow and sustain customer relationships.

Salesforce Einstein tool

Salesforce’s Einstein tool can help with sentiment analysis so you understand how your brand is perceived. Source: Salesforce

Trailblazer Community

Nearly every CRM vendor we reviewed has some form of an online community. However, Salesforce’s Trailblazer community is particularly impressive, replete with documentation invaluable for admins. You can find step-by-step guides on everything from creating custom CRM reports to turning on user notifications. 

There’s also an extensive user-only forum for direct communication with other admins and CRM users and a comprehensive Trailhead learning platform with various product-related courses, upskilling opportunities and official certifications. 

Salesforce Pricing

You can purchase Salesforce’s Sales Cloud CRM via one of four subscription tiers:

  • Essentials
  • Professional
  • Enterprise
  • Unlimited

Unlike Salesforce competitors monday and HubSpot, there’s no free plan.

Only Essentials is available on a month-to-month basis; all other plans require an annual contract. Bear in mind that annual contracts often require you to pay for the whole year upfront, which may not be ideal for some businesses.

All costs below are applied when billed annually. All plans allow you to send 5,000 email marketing messages daily from the platform, which is much more generous than many other providers we reviewed. 


Price: $25 per user per month; available for up to 10 users

Features: Account, contact, lead, task and opportunity management; lead auto-assignment; prevention of duplicates; automatic capture of a  lead’s available web information; mass email; marketing campaigns; customizable reports and dashboards; email integration with Gmail and Outlook; and Salesforce mobile app


Price: $75 per user per month

Features: Everything in the Essentials plan, plus pipeline management, lead registration, rules-based lead scoring, collaborative forecasting, a forecasting mobile app, quote and order management, roles and permissions, and a developer sandbox


Price: $150 per user per month

Features: Everything in the Professional plan, plus workflow and approval automation, sales teams and territories, opportunity scoring, and advanced reporting


Price: $300 per user per month

Features: Everything in the Enterprise plan, plus a sales engagement hub, AI-powered sales insights with Einstein, sales cadences and 24/7 support

Other Charges

Salesforce is pricey compared to other CRM solutions we reviewed. It’s a massive product with many add-ons and customizations; the subscription costs listed here should be considered jumping-off points. 

You can spend considerably more on Salesforce. For example, CPQ & Billing, which allows you to quickly configure, price and quote complex solutions, costs $75 per user per month. Other add-ons include Pardot, Quip, Einstein AI and Sales Dialer – all sold separately. There are additional costs if you opt for training or help with implementation.

Many other SaaS products offer free versions and low-cost, entry-level subscriptions that can be used indefinitely. While $25 per user per month isn’t exorbitant, it’s not a realistic long-term option for most small businesses because only 10 users are supported at that level. The next plan jumps to $75 per user per month – significantly more expensive than the competition. 

We recommend taking advantage of Salesforce’s 14-day free trial to ensure this CRM is worth the investment.

Onboarding and Implementation

Implementing CRM software always takes care and patience. But due to its breadth of customization options, Salesforce CRM’s implementation process can vary drastically, taking anywhere from a few days to several weeks. While that may seem alarming, users will quickly see that this CRM is worth the effort once it is set up.

Salesforce and third-party agencies can manage your initial implementation and launch for you. Still, this help comes at a cost, depending on your company size, number of employees, data volume and complexity, third-party integrations, and customization level.

Fortunately, you don’t necessarily have to create a complex solution immediately. You can use the software out of the box and modify it as your business needs evolve. Thanks to the Salesforce CRM’s intuitive design and overall sophistication, the learning curve isn’t steep for non-admin users after implementation.

In addition to a vast library of training materials, Salesforce offers adoption guidance and coaching services for an extra cost. That may be worth it for business owners concerned about setting up the CRM and onboarding users.

Use the Data Import Wizard from the Setup menu to import up to 50,000 standard objects – like contact, lead and account information – from a CSV file.

Customer Service

While Salesforce is a market leader in CRM technology, integrations and capabilities, we found that it falls short in the customer service department. When we reached out for information about the company’s services, the response was delayed.

When we did communicate with customer support reps, they were very helpful and used real-life situations to explain the product’s features and answer questions about the program. They were very clear and offered several solutions to help further our understanding. However, compared to other providers we called, their answers could have been more detailed.

Unfortunately, Salesforce has a C-minus rating with the Better Business Bureau (BBB) and isn’t an accredited BBB business. It earned 1 out of 5 stars and closed 55 complaints within the last three years. That’s disappointing and surprising for a company that’s so well regarded in the industry. 

On the plus side, Salesforce provides an extensive selection of self-guided resources, access to the Trailblazer community and basic technical support. Additionally, its Unlimited package comes with 24/7 assistance. 

For an additional fee of 30 percent of your total monthly service fees, users can access 24/7 phone support, expert coaching and a dedicated account manager.


Salesforce CRM is an excellent solution; however, we did identify some limitations: 

  • Customizations can be complex. Salesforce’s biggest strength – its customization capabilities – is also a potential downside. Setting up a fully customized CRM tailored to your business’s specific sales funnel, structure and workflows requires time and, ideally, a dedicated IT team. Entrepreneurs and smaller companies might be better off with an easy-to-use yet still customizable solution like Zoho. (Learn more in our detailed Zoho CRM review and Zoho comparison.)
  • Salesforce requires technical knowledge. Most of the Salesforce CRM’s customizable elements require some basic technical knowledge of CSS and HTML. This is slowly improving since the introduction of the Lightning App Builder and Salesforce Flow tools. For example, the Lightning Email Templates use a more interactive drag-and-drop functionality, similar to some rival CRMs we reviewed. Salesforce is getting simpler and more intuitive over time. However, it’s not there yet. 
  • Pricing can be challenging to understand. Due to the number of available add-ons and platforms, it can be difficult to estimate the final price of your desired CRM solution. However, Salesforce’s sales and support teams are happy to provide a unique quote for your business.


When evaluating the best CRM software, we conducted extensive comparative research of dozens of software solutions in the category. Our product review process was designed to help you find the right CRM for your business. It included customer support team communication, trials to evaluate product functionality, and an evaluation of each provider’s tutorials, webinars and support materials. We also took pricing into consideration. When looking for the best CRM for customizability specifically, we examined customization options, available integrations, reporting and analytics, and sales automation.

Salesforce FAQ

Though the Salesforce system has an extensive collection of CRM features and add-ons, its intuitive design and standard CRM lingo make it easy to learn. The vendor also provides various training materials and courses on Trailhead, the company’s free online learning platform, to get you started.

Salesforce doesn’t have a free plan; its pricing starts at $25 per user per month. However, the company offers a 14-day free trial so you can assess whether it’s a good fit for your business. 

Bottom Line

We recommend Salesforce CRM for …

  • Businesses that need a flexible and highly customizable CRM solution.
  • Companies that want access to a large collection of integrations and add-ons to suit their processes and industries.
  • Businesses looking for a CRM that can expand with their evolving needs.

We don’t recommend Salesforce CRM for …

  • Businesses that want a free CRM solution or advanced CRM functionality at an affordable price.
  • Entrepreneurs and small businesses with limited IT resources.
  • Companies that need a straightforward CRM system that works right out of the box and is easy to customize with no technical skills required.

Nadia Reckmann contributed to this article. 

Tue, 07 Nov 2023 10:00:00 -0600 en text/html https://www.business.com/reviews/salesforce-crm-software/
Top 10 Salesforce Competitors & Alternatives 2023

With so many companies out there, it can be tough to nail down the best Salesforce alternative for your business. To find the right one for you, consider your goals, budget and must-have features. Additionally, consider user reviews and review articles to get a fuller picture of what the CRM software is like. We also suggest asking friends or colleagues from other companies to see what they use for their business and if they recommend it.

Essential Features

You may have certain CRM features or integrations in mind that are necessary for your business to run smoothly. If so, be sure to write them out and reference them during your search. Consult your team and other relevant stakeholders to review the list and add to it, if applicable.

  • Automation tools: Your CRM software should be a central hub for finding leads, turning leads into customers, and relating with them to build customer retention. That means you need a CRM with automation features for lead management, contact management, sales forecasting, sales completion, project management, pipeline management and even email marketing.
  • Reporting and analytics: Your business requires a CRM that provides in-depth and easy-to-understand CRM analytics. The data and reports you’ll get will guide your teams to develop and maintain the marketing and customer relationship strategies they need to achieve better and faster results.
  • Integration capability: Ensure the CRM you’re considering enables integration with third-party apps. That’s because you’ll need CRM integration with customer data platforms, marketing software, VoIP services, email marketing software, scheduling tools such as Calendly and Doodle, and others to relate with your customers appropriately and from one place.
  • Mobile accessibility: You need a CRM that provides access to CRM features even when you’re away from your desktop. That means accessing essential customer data and insights, staying on top of relevant information and initiating or completing necessary customer relationship tasks—on your Android or iOS devices with easy navigation.
  • Customization options: Choose a CRM platform that allows you to customize the app to suit your business operations. You should be able to select dashboard elements, customize workflows, personalize communications and customize your package via multiple pricing plan options or add-on availability. Even better is a CRM that enables application programming interfaces (APIs) for enhanced CRM software configuration.
  • Robust data security: Ensure your chosen CRM can secure customer data. Security features to look out for are encryption, two-factor authentication and advanced user permissions.


Aligning with your team is the first step you should take when looking for a Salesforce alternative. Understand what they need or don’t need in a CRM and ask if there are any pain points with Salesforce in particular.

Measure these against your business’s priorities. Review past reports to identify gaps or areas of improvement, and make sure that a CRM can help you reach your goals. For example, if you find that your customer satisfaction score (CSAT) numbers were lower than expected, a CRM can help you streamline your customer support management to provide better service.

Pricing and Budget

CRM providers vary in price. Companies such as Freshsales CRM and monday.com offer free versions, but you’ll need to pay something per month or year to get their premium features or add as many users as required. Generally, CRM pricing ranges from a few dollars per user to hundreds per month. It all depends on your needs. However, consider factors such as a CRM’s per-user per-month rates and whether discounts are available for bulk subscriptions.

Also, check for the need for specific contracts, add-ons or integration capabilities. For instance, Microsoft Dynamics 365 enables software integration only when you pay for its add-on feature. So, consider each CRM’s pricing peculiarity and nail down your budget ahead of time to make your search easier.

Ease of Use and Support

You need a CRM that is easy to set up and navigate. So, choose one with user-friendly layouts that allow you to create tasks, import and export data and update information. Also, ensure the CRM supports its users via various channels, including phone, live chat and email. Other popular support channels to look out for are tickets, user forums and resources such as webinars, tutorials, live demos and a rich knowledge base of answers to FAQs, infographics and videos. A CRM software that is easy to use will help you enjoy CRM benefits, and a reliable support team will make sure you don’t miss out on those benefits due to glitches.

Wed, 08 Nov 2023 21:47:00 -0600 Mimi Polner en-US text/html https://www.forbes.com/advisor/business/software/salesforce-competitors/
Salesforce names Denise Dresser to succeed Lidiane Jones as CEO of Slack

As promised last week, Salesforce announced the replacement today for Slack CEO Lidiane Jones, who stepped down last week after 10 months on the job to become CEO at dating app Bumble.

In a post on X (the social platform formerly known as Twitter) this morning, Salesforce CEO Marc Benioff announced that Denise Dresser, a long-time Salesforce employee with loads of executive experience, would be filling the role.

“I couldn’t be more excited to share the news that Denise Dresser is our new CEO of Slack! Denise is an incredible business leader who has excelled at every level in her career at Salesforce,” Benioff wrote on X.

Writing on LinkedIn, where she wasted no time on changing her title to Slack CEO, Dresser also understandably expressed excitement at being promoted. “I am incredibly humbled to share that I will be joining the team at Slack as CEO,” she wrote.

Her official Salesforce bio describes her this way: “As a 12-year Salesforce veteran, Dresser has excelled in leadership roles of increasing responsibility while building mission-driven, high-performing teams. She has a passion for product-driven customer success, collaborative leadership and mentoring future women leaders and top talent.” She should be able to hit the ground running with that background and her understanding of how Salesforce operates.

Like Jones, she should be able to act as a bridge between Slack, the company that Salesforce acquired for almost $28 billion in 2021, and the Salesforce family of products. But like her predecessor, she has to walk the narrow line between keeping Slack independent, while finding ways to to integrate it more tightly when it makes sense. She also has to keep long-time employees happy, while hearing from customers and Salesforce execs about the direction of Slack.

It won’t be easy, but Benioff expressed confidence in her abilities, based on her extensive experience at Salesforce.

“Her record of success, most recently as president of Accelerated Industries and before that as EVP, Enterprise Sales, includes driving some of our most important customer success ever. Denise is a collaborative technology leader who brings teams together and has inspired me and so many of us with her deep commitment to our values and to our customers and to the spirit of innovation,” Benioff added on X.

Ray Wang, founder and principal analyst at Constellation Research, sees Dresser as a good internal pick. “Denise is an enterprise pro. She cut her teeth in enterprise performance management and built a reputation for understanding how to sell in industries. It’s a good indication of that they hope Slack will align better with the overall Salesforce Industry strategy,” Wang told TechCrunch. It’s worth noting that enterprise performance management is about improving performance across an organization, a skill which should be a helpful running Slack (or an organization, really).

The change was needed when Jones, who was only hired at the end of last year to replace co-founder and CEO Stewart Butterfield, announced that she was taking on the role of Bumble CEO, a rapid rise from unknown Salesforce executive to Slack CEO to the leader of a public company.

Benioff expressed happiness for Jones and wished her well in her new job in a public statement. “We recognize what an amazing opportunity this is for Lidiane in becoming a public company CEO. And all the more so at Bumble, a truly great company, with great values that we admire dearly,” he said.

Dresser takes on the job immediately, although Jones indicated she would stick around until the end of the year to help with the transition.

Mon, 13 Nov 2023 07:57:00 -0600 en-US text/html https://techcrunch.com/2023/11/13/salesforce-names-denise-dresser-to-succeed-lidiane-jones-as-ceo-of-slack/
Insider Sell Alert: Salesforce's Srinivas Tallapragada Offloads 10,000 Shares

In a notable insider transaction, Srinivas Tallapragada, the President and Chief Engineering Officer of Salesforce Inc (NYSE:CRM), sold 10,000 shares of the company on November 13, 2023. This sale is part of a series of transactions over the past year, where Tallapragada has sold a total of 267,538 shares and has not made any purchases. The insider's exact move has caught the attention of investors and analysts, prompting a closer look at the implications of such insider activities on the stock's performance and valuation.

Who is Srinivas Tallapragada at Salesforce Inc?

Srinivas Tallapragada plays a pivotal role at Salesforce Inc, holding the position of President and Chief Engineering Officer. His responsibilities include overseeing the technological advancements and engineering efforts that keep Salesforce at the forefront of the Customer Relationship Management (NYSE:CRM) industry. With a career deeply rooted in software engineering and development, Tallapragada's actions and insights are highly regarded within the company and the tech community at large.

Salesforce Inc's Business Description

Salesforce Inc is a global leader in CRM solutions, providing a suite of cloud-based applications for sales, service, marketing, and more. The company's platform is designed to bring companies and customers together, helping businesses of all sizes to grow and manage their customer relationships more effectively. Salesforce's innovative approach to CRM has revolutionized the way companies engage with their clients, making it a critical tool in the digital transformation of businesses worldwide.

Analysis of Insider Buy/Sell and Relationship with Stock Price

The insider transaction history for Salesforce Inc reveals a pattern of insider selling, with 280 insider sells and no insider buys over the past year. This trend could be interpreted in various ways. On one hand, insiders might sell shares for personal financial planning reasons that do not necessarily reflect their outlook on the company's future. On the other hand, consistent selling by insiders, especially without any offsetting buys, might raise questions about their confidence in the company's valuation or growth prospects.

On the day of Tallapragada's exact sale, Salesforce Inc shares were trading at $212.86, giving the company a substantial market cap of $215.21 billion. This price point is particularly interesting when considering the company's price-earnings ratio of 139.11, which is significantly higher than the industry median of 26.97. Although this elevated P/E ratio might suggest a premium valuation, it is lower than the company's historical median, indicating a potential normalization of valuation multiples.

The relationship between insider selling and stock price can be complex. While insider sales can sometimes lead to negative market reactions, the impact on Salesforce's stock price must be analyzed in the context of the company's overall financial health and market conditions. It is also essential to consider the volume of shares sold relative to the total number of shares outstanding; in the case of Salesforce, the insider transactions represent a small fraction of the company's total market cap.

Insider Sell Alert: Salesforce's Srinivas Tallapragada Offloads 10,000 Shares

Valuation and GF Value Analysis

Salesforce's current stock price of $212.86, when compared to the GuruFocus Value (GF Value) of $268.46, suggests that the stock is modestly undervalued with a price-to-GF-Value ratio of 0.79. The GF Value is a proprietary intrinsic value estimate from GuruFocus, which takes into account historical trading multiples, a company-specific adjustment factor based on past returns and growth, and future business performance estimates from analysts.

This modest undervaluation could be an attractive entry point for investors, especially if the insider selling is not indicative of underlying business issues. It is also worth noting that the stock's valuation is not solely dependent on insider transactions but also on broader market trends, investor sentiment, and Salesforce's continued performance and growth trajectory.

Insider Sell Alert: Salesforce's Srinivas Tallapragada Offloads 10,000 Shares


In conclusion, the exact insider sale by Srinivas Tallapragada at Salesforce Inc warrants attention but should be contextualized within the broader scope of the company's financials and market valuation. While the pattern of insider selling over the past year may raise some eyebrows, the current GF Value suggests that Salesforce's stock might still be an attractive investment opportunity. Investors should continue to monitor insider activity, alongside other financial metrics and market trends, to make informed decisions about their investments in Salesforce Inc.

This article, generated by GuruFocus, is designed to provide general insights and is not tailored financial advice. Our commentary is rooted in historical data and analyst projections, utilizing an impartial methodology, and is not intended to serve as specific investment guidance. It does not formulate a recommendation to purchase or divest any stock and does not consider individual investment objectives or financial circumstances. Our objective is to deliver long-term, fundamental data-driven analysis. Be aware that our analysis might not incorporate the most recent, price-sensitive company announcements or qualitative information. GuruFocus holds no position in the stocks mentioned herein.

This article first appeared on GuruFocus.

Tue, 14 Nov 2023 10:03:00 -0600 en-US text/html https://finance.yahoo.com/news/insider-sell-alert-salesforces-srinivas-000306496.html
Unlocking Intrinsic Value: Analysis of Salesforce Inc

In this article, we will take a look into Salesforce Inc's (NYSE:CRM) DCF analysis, a reliable and data-driven approach to estimating its intrinsic value. Instead of using future free cash flow as in the traditional DCF model, the GuruFocus DCF calculator uses EPS without NRI as the default for the DCF model based on research that shows that historically stock prices have been more correlated with earnings than free cash flow.

As of 2023-11-06, Salesforce Inc's intrinsic value as calculated by the Discounted Earnings model is $54.45. It's currently trading at a price of $207.47. Therefore, the margin of safety based on the DCF model is -281.03%. The company is significantly overvalued.

Unlocking Intrinsic Value: Analysis of Salesforce Inc

The model

The GuruFocus DCF calculator follows a two-stage model by default. This model consists of the Growth Stage and the Terminal Stage. In the growth stage, the company is experiencing faster growth, while in the terminal stage, a lower growth rate is applied because sustained rapid growth is not sustainable in the long run. Salesforce Inc's intrinsic value estimated by Discounted Earnings model are arrived at by following assumptions and steps.





EPS without NRI


GuruFocus DCF calculator uses EPS without NRI as the default because historically stock prices are more correlated to earnings than free cash flow.

Discount Rate


An appropriate discount rate is typically the risk-free rate plus the risk premium of the stock market. GuruFocus uses the current 10-year Treasury Constant Maturity Rate of 4.6%, rounded up to the nearest whole number, which is 5%. A 6% risk premium is then added to arrive at the estimated discount rate.

Growth Stage

Growth rate (g1) = 0.00% Years of Growth Stage = 10

We choose the growth rate based on the availability, prioritizing the average EPS without NRI growth rate from the past 10, 5, or 3 years in that order, and then capping between 5% and 20% to maintain a fair and balanced estimate. The default growth period is set to 10 years.

Terminal Stage

Growth rate (g2) = 4% Years of Terminal Stage = 10

For the terminal stage, the eps will grow at 4% for 10 years. It is important to ensure that the terminal growth rate remains lower than the discount rate to facilitate convergence in the calculation.


Growth Stage


EPS without NRI


[ (1 + g1) / (1 + d)


(1 + g1) ^ 2 / (1 + d) ^ 2




(1 + g1) ^ 10 / (1 + d) ^ 10 ]



Terminal Stage


EPS without NRI


(1 + g1) ^ 10 / (1 + d) ^ 10


[ (1 + g2) / (1 + d)


(1 + g2) ^ 2 / (1 + d) ^ 2




(1 + g2) ^ 10 / (1 + d) ^ 10 ]



Intrinsic Value: DCF (Earnings Based)


Growth Stage


Terminal Stage



Discounted Free Cash Flow Model

GuruFocus also provides the calculation using the traditional approach of free cash flow. Using trailing twelve month(ttm) Free Cash Flow per Share as a parameter, the DCF intrinsic value based on free cash flow is $239.41. This valuation indicates that the Salesforce Inc is modestly undervalued, accompanied by a margin of safety of 13.34%. You can always switch to using Free Cash Flow per Share to calculate the real DCF model on our DCF calculator page.

The Bottom Line

Please note that while the DCF model is a robust valuation methodology, it relies on various assumptions and projections that may affect the accuracy of the final intrinsic value calculation. Here are some considerations when employing the DCF model:

  • Future Earnings Potential: The DCF model evaluates a company based on its potential future earnings.

  • Embracing Growth: Growth plays a pivotal role. All else being equal, a company with rapid growth will have a higher value.

  • Predictability: The model assumes that a company will grow at the same rate as its past 10-year performance, making it a better fit for companies with consistent performance. For companies with unpredictable performance, such as cyclical companies, the DCF model may be less accurate and a larger margin of safety should be emphasized.

  • Discount Rate: Selecting an appropriate discount rate is paramount. Using your anticipated return on investment is a sensible choice for the discount rate.

Navigating with GuruFocus:

Using the GuruFocus All-in-One Screener, you can easily screen for stocks that are currently trading below their intrinsic value: DCF (FCF Based) and Intrinsic Value: DCF (Earnings Based). To identify undervalued predictable companies, focus on those with a high Predictability Rank that are trading at a discount to their Intrinsic Value: DCF (FCF Based) and Intrinsic Value: DCF (Earnings Based).

This article, generated by GuruFocus, is designed to provide general insights and is not tailored financial advice. Our commentary is rooted in historical data and analyst projections, utilizing an impartial methodology, and is not intended to serve as specific investment guidance. It does not formulate a recommendation to purchase or divest any stock and does not consider individual investment objectives or financial circumstances. Our objective is to deliver long-term, fundamental data-driven analysis. Be aware that our analysis might not incorporate the most recent, price-sensitive company announcements or qualitative information. GuruFocus holds no position in the stocks mentioned herein.

This article first appeared on GuruFocus.

Sun, 05 Nov 2023 21:02:00 -0600 en-US text/html https://finance.yahoo.com/news/unlocking-intrinsic-value-analysis-salesforce-110208424.html
3 Oversold Large-Cap Tech Stocks with Terrific Upside Potential

InvestorPlace - Stock Market News, Stock Advice & Trading Tips

2023 has been a volatile one for the equities markets, especially for the tech sector. The S&P 500 and the Nasdaq, two of the most widely followed indexes, have experienced significant swings in performance, as investors reacted to changing economic conditions, interest rates and earnings reports.

Uncertainty around where interest rates would land in the long term caused both the S&P 500 and the Nasdaq to approach correction territory towards the end of October 2023. A number of technology stocks were hit during this exact sell-off period, creating opportunities for investors willing to look long-term. Below are three oversold, large-cap tech stocks that have significant upside potential.

Salesforce (CRM)

The entrance sign of Salesforce Tower, at the American cloud-based software company Salesforce's (CRM stock) Headquarters campus in San Francisco, California.

Source: Tada Images / Shutterstock.com

One of the oversold tech stocks is Salesforce (NYSE:CRM), the leading provider of cloud-based software solutions for customer relationship management (CRM). Salesforce’s shares are nearly 10% down from their $234.37 peak in late July. As a direct result, the CRM software company is trading at a reasonable multiple of 16.3 times forward EBITDA.

Prior to the exact macroeconomic slowdown, Salesforce had grown rapidly off of the tailwinds brought about by enterprises implementing cost-saving digital transformation efforts, including digitizing their CRM practices. Unfortunately, like many businesses, the software company has been hit with headwinds of the challenging macro environment, which has made it tougher for Salesforce to acquire new customers or upsell existing ones. However, recently employed cost cutting initiatives have helped Salesforce to maintain profitability.

As Salesforce’s share price continues to recover from the broader market sell-off, it may be an opportune time for investors to allocate to shares of a company that has become crucial for managing customer relationships.


Sign of IBM on the office building

Source: Laborant / Shutterstock.com

IBM (NYSE:IBM) is another oversold large-cap technology stock. The iconic technology company that offers a wide range of products and services, such as cloud computing, artificial intelligence, quantum computing, cybersecurity and consulting. IBM has been undergoing a strategic transformation to focus on its high-growth and high-margin segments, while divesting from its legacy businesses. For example, the company was able to spin off its IT infrastructure services business into a new public company called Kyndryl (NYSE:KD).

The company has not only been investing in AI products and services but also in quantum computing. IBM offers a cloud-based quantum computing service called IBM Quantum Experience, which allows customers and researchers to access its quantum hardware and software. Given quantum computing will probably be the next step in computer revolution after language-based AI, IBM’s shares could be in for solid returns in the long run.

Alphabet (GOOGL)

Google launches Bard AI. Google search bar on a phone in hand with release information on background. Google Bard AI vs OpenAI ChatGPT. GOOG stock and GOOGL stock.

Source: salarko / Shutterstock.com

Alphabet (NASDAQ:GOOGL,NASDAQ:GOOG) needs little introduction at this point. The tech giant is not only the parent company of Google but also of several other businesses, such as YouTube and Google Cloud. Because the company has its hands in several technology verticals, the company has been able to weather the macroeconomic environment better than other technology companies. In their second quarter, for example, Alphabet beat both Wall Street’s revenue and earnings estimates. Similarly, in the third quarter, revenue growth returned to the double-digit growth territory. While cloud revenue disappointed, Google Cloud did swing to an operating profit when compared to last year’s figure during the same period.

As Alphabet continues to employ AI tools into Cloud platform, investors should expect this segment to not only grew in terms of revenue but also with respect to profitability. Shares in Alphabet sold off around 10% due to what investors saw as “disappointing” Google Cloud performance, but investors willing to take a long term bet on Google Cloud could benefit by allocating now before shares recover.

On the date of publication, Tyrik Torres did not have (either directly or indirectly) any positions in the securities mentioned in this article. The opinions expressed in this article are those of the writer, subject to the InvestorPlace.com Publishing Guidelines.

Tyrik Torres has been studying and participating in financial markets since he was in college, and he has particular passion for helping people understand complex systems. His areas of expertise are semiconductor and enterprise software equities. He has work experience in both investing (public and private markets) and investment banking.

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The post 3 Oversold Large-Cap Tech Stocks with Terrific Upside Potential appeared first on InvestorPlace.

Tue, 14 Nov 2023 08:03:00 -0600 en text/html https://markets.businessinsider.com/news/stocks/3-oversold-large-cap-tech-stocks-with-terrific-upside-potential-1032819629
Salesforce Automotive Cloud adds Einstein Studio, Fleet Management

CRM provider Salesforce is adding a host of features to its Automotive Cloud, including Automotive Loan, Lease Console, and connected car capabilities.

Salesforce is adding AI, telematics and a host of other capabilities to beef up Salesforce Automotive Cloud, built on the company’s Customer 360 cloud-based CRM platform and released last year as a dedicated system to help automakers better connect with dealers and end consumers.

Features that are generally available now include Einstein Studio and Fleet Management, according to a Salesforce announcement Tuesday.

“With Einstein Studio, automakers can easily build and train custom AI models with help from Salesforce ecosystem technology partners,” the company said, adding that connected car data, when paired with custom AI models, will enable automakers to generate predictive insights.

Automakers, for example, may want to alert dealers automatically when a driver’s vehicle is about to hit 100,000 miles, identify new, available vehicles that match the driver’s preferences, and even offer personalized discounts and trade-in offers.

The new Fleet Management tools, according to the company, will allow fleet owners a single view of their vehicles and enable them to define fleet action plans, such as deciding routes, driver assignments, and maintenance warnings.

The Fleet Management tools also will provide insights into completed trips and driver behavior, among other things, to enable future fleet planning and Improve performance, the company said.

Salesforce also said that it will release a new suite, dubbed Automotive Cloud for Captive Finance, which will provide a complete view of a driver’s automotive finances, including all of their household auto loans and lease accounts, as well as their associated vehicles.

The suite will come with an Automotive Loan and Lease Console that is designed to  help auto lenders streamline and automate services, , engaging customers with timely, personalized information about lease renewals, payment reminders, or service appointments, the company said, adding that the features will be available in the early 2024.

Other features that will also be made available in early 2024 include actionable telematics and other connected car features.

“Actionable Telematics will help automakers monitor telematics data, like vehicle location, speed, fuel, or battery consumption, and use automation to detect and alert customers to changes in their car’s status,” the company said.

The telematics, for example, could read the data coming off of a vehicle and send  an alert to the driver console to warn them of any potential issues, such as an increase in engine revolutions per minute (RPMs) or  loss of tire pressure.

Salesforce is also planning a connected vehicle visualization module within the Automotive Cloud that will allow automakers to provide a real-time visualization of a vehicle’s connected features and services that will help make it easy for automakers to provide better in-car experiences, such as remote assistance.

This feature, according to the company, will be available in pilot in early 2024 and additional purchase and terms may be applied to it.

Tue, 07 Nov 2023 06:27:00 -0600 en-US text/html https://www.cio.com/article/1093228/salesforce-automotive-cloud-adds-einstein-studio-fleet-management.html
Salesforce’s former chief trust officer joins Atlassian, adding to the growing ranks of veteran CTrOs No result found, try new keyword!Rao was previously CTrO at Salesforce, the American software giant’s second such executive, and is now at Atlassian, replacing the Australian software giant's inaugural CTrO, Adrian Ludwig. But the ... Fri, 10 Nov 2023 01:10:45 -0600 en-us text/html https://www.msn.com/

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