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Salesforce-nCino-201 questions - Salesforce nCino 201 Commercial Banking Functional Updated: 2024

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Exam Code: Salesforce-nCino-201 Salesforce nCino 201 Commercial Banking Functional questions January 2024 by Killexams.com team

Salesforce-nCino-201 Salesforce nCino 201 Commercial Banking Functional

Exam Specification: Salesforce nCino 201 Commercial Banking Functional

Exam Name: Salesforce nCino 201 Commercial Banking Functional
Exam Code: Salesforce-nCino-201
Exam Duration: 90 minutes
Passing Score: 65%
Exam Format: Multiple-choice, multiple-select

Course Outline:

1. Commercial Banking Overview
- Introduction to commercial banking and its key concepts
- Understanding the role of Salesforce nCino in commercial banking
- Exploring the functionalities and features of Salesforce nCino

2. Loan Origination and Underwriting
- Understanding the loan origination process in commercial banking
- Configuring loan application and underwriting workflows in nCino
- Managing loan documentation and approvals using nCino

3. Credit Analysis and Risk Management
- Performing credit analysis and risk assessment using nCino
- Analyzing financial statements and creditworthiness of borrowers
- Implementing risk management strategies and policies in nCino

4. Collateral Management
- Managing collateral information and valuations in nCino
- Configuring collateral tracking and monitoring processes
- Implementing automated collateral management workflows

5. Portfolio Management and Reporting
- Monitoring and managing commercial loan portfolios in nCino
- Generating portfolio performance reports and analytics
- Implementing portfolio risk assessment and mitigation strategies

6. Relationship Management
- Managing customer relationships and interactions in nCino
- Configuring customer onboarding and engagement processes
- Leveraging customer data for personalized relationship management

7. Compliance and Regulatory Requirements
- Ensuring compliance with regulatory requirements in commercial banking
- Implementing compliance checks and reporting in nCino
- Managing audit trails and documentation for regulatory purposes

Exam Objectives:

1. Understand the role and functionality of Salesforce nCino in commercial banking.
2. Configure loan origination and underwriting workflows in nCino.
3. Perform credit analysis and risk assessment using nCino.
4. Manage collateral information and valuations in nCino.
5. Monitor and manage commercial loan portfolios in nCino.
6. Manage customer relationships and interactions in nCino.
7. Ensure compliance with regulatory requirements in commercial banking.

Exam Syllabus:

1. Commercial Banking Overview
- Introduction to commercial banking
- Role of Salesforce nCino in commercial banking
- Features and functionalities of Salesforce nCino

2. Loan Origination and Underwriting
- Loan origination process in commercial banking
- Loan application and underwriting workflows in nCino
- Loan documentation and approvals using nCino

3. Credit Analysis and Risk Management
- Credit analysis and risk assessment using nCino
- Financial statements analysis in nCino
- Risk management strategies and policies in nCino

4. Collateral Management
- Collateral information and valuations in nCino
- Collateral tracking and monitoring processes
- Automated collateral management workflows

5. Portfolio Management and Reporting
- Commercial loan portfolio management in nCino
- Portfolio performance reports and analytics
- Portfolio risk assessment and mitigation strategies

6. Relationship Management
- Customer relationship management in nCino
- Customer onboarding and engagement processes
- Leveraging customer data for personalized relationship management

7. Compliance and Regulatory Requirements
- Regulatory compliance in commercial banking
- Compliance checks and reporting in nCino
- Audit trails and documentation for regulatory purposes
Salesforce nCino 201 Commercial Banking Functional
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Salesforce nCino 201 Commercial Banking Functional
https://killexams.com/pass4sure/exam-detail/Salesforce-nCino-201
Question: 45
True or False? A Limit or a Sub Limit adds additional exposure to the overall hierarchy.
A. True
B. False
Answer: B
Question: 46
True or False: A Limit or Sub Limit adds additional exposure to the overall hierarchy.
A. True
B. False
Answer: B
Question: 47
When configuring Credit Memo, which section resource should be used to display information from a child object to
the Loan?
A. SObjectScreenResource
B. ConfiguredSObjectScreenResource
C. MappedSObjectHierarchyScreenResource
D. MappedSObjectScreenResource
Answer: C
Question: 48
True or False: The roles used in loan team member alerts configuration are the standard Salesforce roles.
A. True
B. False
Answer: B
Question: 49
True or False? When you log a call, you are also given the ability to create a follow-up task on the same page, if
needed.
A. True
B. False
Answer: A
Question: 50
True or False: Once the entire Loan term is defined, the payment structure data from the first payment stream is
pushed back to the loan object and saved. This overwrites existing data on the loan object.
A. True
B. False
Answer: A
Question: 51
True or False: An approval process can fire email alerts to a group of users.
A. True
B. False
Answer: A
Question: 52
The Decline Loan button is at the top of the ______ page.
A. Lead
B. Contact
C. Loan
D. Relationship
Answer: D
Question: 53
True or False? A Change Memo is used to request an approval to change terms, rate, amount, etc. AFTER the Loan
has already been approved but BEFORE the Loan has been closed/booked.
A. True
B. False
Answer: A
Question: 54
True or False: Appending tool- OR action- to the beginning of an App Name on the Route object will make the
Route display in the Magic Wand.
A. True
B. False
Answer: A
Question: 55
Which child object of a Covenant Management record can have multiple records? (Select 2).
A. Covenant Type
B. Covenant Compliance
C. Account Covenant
D. Loan Covenant
Answer: B,D
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Salesforce Salesforce questions - BingNews https://killexams.com/pass4sure/exam-detail/Salesforce-nCino-201 Search results Salesforce Salesforce questions - BingNews https://killexams.com/pass4sure/exam-detail/Salesforce-nCino-201 https://killexams.com/exam_list/Salesforce This Is What Whales Are Betting On Salesforce

Deep-pocketed investors have adopted a bearish approach towards Salesforce CRM, and it's something market players shouldn't ignore. Our tracking of public options records at Benzinga unveiled this significant move today. The identity of these investors remains unknown, but such a substantial move in CRM usually suggests something big is about to happen.

We gleaned this information from our observations today when Benzinga's options scanner highlighted 24 extraordinary options activities for Salesforce. This level of activity is out of the ordinary.

The general mood among these heavyweight investors is divided, with 33% leaning bullish and 66% bearish. Among these notable options, 10 are puts, totaling $980,886, and 14 are calls, amounting to $619,813.

What's The Price Target?

Based on the trading activity, it appears that the significant investors are aiming for a price territory stretching from $140.0 to $390.0 for Salesforce over the exact three months.

Insights into Volume & Open Interest

In terms of liquidity and interest, the mean open interest for Salesforce options trades today is 930.53 with a total volume of 5,604.00.

In the following chart, we are able to follow the development of volume and open interest of call and put options for Salesforce's big money trades within a strike price range of $140.0 to $390.0 over the last 30 days.

Salesforce Option Volume And Open Interest Over Last 30 Days

Largest Options Trades Observed:

Symbol PUT/CALL Trade Type Sentiment Exp. Date Strike Price Total Trade Price Open Interest Volume
CRM PUT SWEEP BEARISH 01/12/24 $255.00 $240.2K 752 1.0K
CRM PUT SWEEP BEARISH 01/12/24 $255.00 $204.2K 752 2.8K
CRM PUT SWEEP BULLISH 01/12/24 $255.00 $144.3K 752 7
CRM CALL TRADE BULLISH 01/17/25 $200.00 $107.2K 1.6K 0
CRM PUT SWEEP BULLISH 01/12/24 $255.00 $88.0K 752 517

About Salesforce

Salesforce Inc provides enterprise cloud computing solutions. The company offers customer relationship management technology that brings companies and customers together. Its Customer 360 platform helps the group to deliver a single source of truth, connecting customer data across systems, apps, and devices to help companies sell, service, market, and conduct commerce. It also offers Service Cloud for customer support, Marketing Cloud for digital marketing campaigns, Commerce Cloud as an e-commerce engine, the Salesforce Platform, which allows enterprises to build applications, and other solutions, such as MuleSoft for data integration.

After a thorough review of the options trading surrounding Salesforce, we move to examine the company in more detail. This includes an assessment of its current market status and performance.

Current Position of Salesforce

  • Currently trading with a volume of 2,053,020, the CRM's price is down by -1.15%, now at $253.19.
  • RSI readings suggest the stock is currently may be approaching overbought.
  • Anticipated earnings release is in 56 days.

What Analysts Are Saying About Salesforce

In the last month, 4 experts released ratings on this stock with an average target price of $307.5.

  • An analyst from Wolfe Research has elevated its stance to Outperform, setting a new price target at $315.
  • Maintaining their stance, an analyst from Piper Sandler continues to hold a Neutral rating for Salesforce, targeting a price of $285.
  • In a cautious move, an analyst from Wells Fargo downgraded its rating to Equal-Weight, setting a price target of $280.
  • Showing optimism, an analyst from Morgan Stanley upgrades its rating to Overweight with a revised price target of $350.

Trading options involves greater risks but also offers the potential for higher profits. Savvy traders mitigate these risks through ongoing education, strategic trade adjustments, utilizing various indicators, and staying attuned to market dynamics. Keep up with the latest options trades for Salesforce with Benzinga Pro for real-time alerts.

© 2024 Benzinga.com. Benzinga does not provide investment advice. All rights reserved.

Wed, 03 Jan 2024 03:15:00 -0600 en text/html https://www.benzinga.com/markets/options/24/01/36475361/this-is-what-whales-are-betting-on-salesforce
Salesforce Pricing 2024: Everything You Need To Know

While Salesforce has many different products with pricing structures that often require a quote from the company, we’ve compiled the basic pricing for their sales CRM only.

It should be noted that the pricing is the same no matter how large your business is, but Salesforce markets a small business plan for each of its three main products of Sales, Service and Pardot. The prices are listed by Salesforce as being the same as they are listed for larger businesses. Their small business offering is more of a summary of what they recommend for businesses with smaller teams and less-needed accounts.

As you can see in the table above, as you scale up your pricing plan you’ll be able to get access to more rich features meant for larger or scaling businesses. The Starter Suite plan should be great for most small businesses with fewer than five sales team members, unless you are looking for something with accurate sales forecasting.

Features of Salesforce CRM

As you grow your business, you’ll be able to take advantage of the more advanced features like workflow automation. All businesses will have sales team members with a lot to juggle who can benefit from this. But more importantly, the larger your team is, the more automation you’ll need to make sure all processes are the same and tie back into your analytics correctly.

Your team will get access to the Salesforce mobile app no matter what plan you choose, which allows you to input data on any lead right from your phone. You’ll also be able to check any information you need as you’re on the go attempting to sell in person. It’s a great time-saver to help your sales team take their customer relationships to the next level.

If you’re looking for advanced developer tools, such as a sandbox or the ability to add custom applications, then you’ll want to check with your dev team for their specific needs. Some of these tools are unlocked with the Professional plan but most do not become available until you pay for Enterprise.

Finally, no matter what plan you choose, you can use Salesforce with any major email provider as you’ll be able to integrate your Gmail or Outlook service directly into the platform. This is a huge time-saver as you’re communicating either via cold reach out or a back-and-forth with your leads.

Sat, 30 Dec 2023 05:25:00 -0600 Jeff White en-US text/html https://www.forbes.com/advisor/business/salesforce-pricing-guide/
Can Salesforce Stay on Top of CRM Providers in 2024?

Salesforce continues to dominate tech headlines and investment forums in 2024. The company has garnered much attention thanks to improved features and an increased stock price, but layoffs and leadership transitions are also part of the chatter surrounding the organization. Internal and external changes could pave the way for rivals like Microsoft and Oracle to claim more market share.

As our review of the Salesforce CRM makes clear, the vendor produces one of the best CRM platforms around. But that doesn’t mean businesses shouldn’t study Salesforce’s competitors. Another offering could better suit your needs, especially when you consider some of Salesforce’s downsides.

Editor’s note: Looking for the right CRM software for your business? Fill out the questionnaire below to have our vendor partners contact you about your needs.

Why you should consider Salesforce alternatives

The customer relationship management (CRM) space is full of large and midsize companies vying for the attention of businesses like yours. While only a few CRMs out there are real competition for Salesforce and its global scale, small business clients have a wide variety of vendors to consider.

Salesforce is the most prominent name on the market, with a vast array of features and integrations at reasonable pricing, but those positives may become negatives when viewed from a small business point of view. For example, too many choices can create analysis paralysis; with a plethora of features to choose from when choosing their Salesforce package, small business owners may become overwhelmed or distracted from their core business needs. Plus, many of the company’s integrations and features can be irrelevant and costly bells and whistles for some smaller businesses that can get by with basic functionality. You should also keep in mind that bigger doesn’t always mean better when it comes to customer service. Salesforce, despite being the global CRM leader, has gained a reputation for limited customer support within small business circles.

Fortunately, all it takes is a little research to discover which Salesforce alternatives may be more ideal for your business. We’ve gotten the process started for you by rounding up some of Salesforce’s top competitors below.

Salesforce is the market leader in the CRM space, but small businesses may want to look elsewhere for a vendor that delivers quick customer service and provides the level of individual attention smaller companies need.

Top Salesforce competitors

Could one of Salesforce’s top competitors be a better solution for your small business? We recommend considering these vendors.

Keap

One of the things we love most about Keap is its ease of use. This CRM platform is super customizable to your business’s unique needs and makes automation simple to set up. You can add over 2,500 software integrations and sales and CRM marketing tools to expand its functionality. However, Keap’s contact-based pricing model means costs will increase for businesses with more than 10,000 contact names (contacts could include all of your current and past customers, as well as customer leads). This may not be a significant drawback, however, for very small businesses with limited client lists:

  • Why it stands out: Keap’s CRM platform stores all customer activity in a centralized space. Your business’s customer interactions are added automatically. The user dashboard makes it easy for you and your team to text, email, book appointments, process purchases and add invoices from the same screen. 
  • Pricing: The Pro plan starts at $139 per month for two users. The Max plan starts at $199 per month for three users. The company also offers a 14-day free trial.

Find out more in our detailed Keap review.

Zoho CRM

Zoho CRM is designed to increase leads, accelerate sales and accurately measure performance with ease and efficiency. Zia, the system’s artificial intelligence (AI)-powered assistant, predicts leads and deals, identifies potential customers for conversion and helps sales teams focus their efforts with user-friendly guidance. Note that only Enterprise subscribers have access to these AI-powered tools:

  • Why it stands out: This vendor particularly excels at serving remote and hybrid teams. Real-time notifications of customer interactions can reach your sales team in any location, easy-to-use automation saves time on repetitive tasks and the flexible dashboard makes it convenient to stay in touch with your entire sales team from anywhere.
  • Pricing: Zoho offers four plans — Standard, Professional, Enterprise and Ultimate. Pricing starts at $14 per user, per month, for the Standard package and tops out at $52 per user, per month, for the Ultimate option. We particularly like that the Enterprise tier gets you a customer journey command center, a Canvas visual CRM view, a mobile software development kit and multiuser portals. 

See our in-depth Zoho CRM review for a breakdown of each pricing tier.

Zendesk

Zendesk works incredibly well for businesses with complex customer profiles and industries with long-term customer relationships. It is especially well-suited for managing post-sale business activities, renewals and other customer service tasks. However, the home dashboard isn’t super user-friendly compared to other CRM options on the market. 

  • Why it stands out: You can enjoy a suite of collaboration tools that keep team members engaged and make it easier to work together from various locations. Customer data is aggregated from multiple customer touchpoints into a central database, preventing different departments from duplicating communications or missing context. 
  • Pricing: The monthly subscription price ranges from $19 to $99 per user, with a 30-day free trial option.

Using a CRM model alongside your CRM software can help Excellerate your company’s sales process while using a CRM for customer service can boost client retention.

Oracle NetSuite CRM

While Oracle is one of the biggest CRM companies in the world — competing alongside leaders like Salesforce, SAP, Microsoft and Adobe for market share — it can also be a powerful tool for small e-commerce businesses. Its Oracle NetSuite product is a truly unified, all-in-one commerce solution for sales, marketing and operations. Just be aware that access to all features and tools requires purchasing Oracle’s enterprise resource planning platform.

  • Why it stands out: The Oracle CRM includes custom integrations with the full suite of Oracle products. It also provides a robust CRM analytics system, highly rated mobile applications and full browser and cloud support.
  • Pricing: Costs are not available online because quotes are generated based on each business’s specific needs.

While pricing isn’t readily available, our full review of the Oracle NetSuite CRM is jam-packed with other must-know information on other aspects of this Salesforce rival.

monday Sales CRM

For businesses with never-ending task lists and complex ventures, the monday Sales CRM from monday.com can help streamline project management processes as they relate to sales activities. The vendor’s core work management platform, which is included with the CRM, is designed to run and scale to any workflow. The software’s interfaces are easy to navigate, and the program comes equipped with unlimited boards to organize projects, from dashboards to customer data visualization tools: 

  • Why it stands out: Premade templates make building and implementing time-saving automation super simple. We like that all plans include 24/7 customer support.
  • Pricing: There are four plans available — Free, Basic, Standard and Enterprise (for large-scale operations). The free plan is limited to two users, 5GB of storage and 200+ templates. Basic and Standard are priced from $10 to $14 per user per month when billed annually, while companies interested in the Enterprise option need to get a custom quote. Students and nonprofits may qualify for discounted or free access.

Our review of the monday Sales CRM explains how the free version of the software differs from the tiers you have to pay for.

Other CRM competitors

The vendors we highlighted above are only some of the many other CRM providers small businesses can choose from. Companies like Less Annoying CRM, HubSpot, Insightly and SugarCRM can’t compete with Salesforce in terms of sheer size, but they understand the small and medium-sized business market. Like the other CRM vendors profiled in this article, these companies have built CRM solutions designed to serve small businesses with a more modern sales process that makes buying a software-as-a-solution product more transparent. 

Salesforce has an entry-level option called Salesforce Essentials. This product may be more appealing to small businesses that still want to work with the Salesforce brand but don’t need all of the company’s pricey tools.

The future of Salesforce and its competition

Salesforce is unique in that it acquired a dominant market share by targeting businesses of all sizes at the same time. The company continues to face stiff competition from big dogs like Oracle NetSuite CRM and Microsoft Dynamics as they move out of the enterprise-only market to nab contracts with large and midsize companies. That’s on top of the increasing competition Salesforce faces from CRM companies that focus exclusively on the small business set. 

The strength of the competitive landscape combined with the economic changes hitting the technology sector in 2024 promise to make it an interesting year for Salesforce. The alternatives that focus on serving the unique and evolving needs of small businesses, instead of on company growth and global market dominance, could chip away at Salesforce’s clientele. After all, a global presence and unmatched power don’t automatically make the Salesforce CRM the best option for your business.

Mona Bushnell and Jordan Beier contributed to this article.

Tue, 02 Jan 2024 09:59:00 -0600 en text/html https://www.businessnewsdaily.com/11203-salesforce-crm-competition.html
Salesforce’s Einstein Copilot AI Will Soon Analyze Unstructured Data

Salesforce announced expanded capabilities of its generative AI assistant Einstein Copilot, enhanced integrations with Apple offerings and more today at the Salesforce World Tour New York 2023 event. The addition of the Data Cloud Vector Database to the Salesforce Data Cloud will allow both the Salesforce Data Cloud and Einstein Copilot to handle unstructured data.

Salesforce announced several other enhancements to its business software, particularly within Data Cloud for Advertisers. These products could be useful for a wide variety of teams, including IT, sales, customer service, marketing and commerce.

Jump to:

AI enhancements to Salesforce Data Cloud

Einstein Copilot

A major enhancement to Salesforce Data Cloud is Data Cloud Vector Database, coming in a pilot program in February 2024. Data Cloud Vector Database is integrated vector database support that allows for the use of a wide variety of data types. Unstructured data — e.g., PDFs, email, audio and social media content — will be combined with structured data — e.g., purchase history, customer support cases and product inventory.

Einstein Copilot, Salesforce’s generative AI assistant, will be able to use unstructured data to respond to questions or perform analysis; it will access this data through Salesforce Data Cloud. Einstein Copilot will be generally available in February 2024.

“This transforms every piece of data — from emails to social media posts to audio — into actionable insights using AI, CRM, automation, AI, Einstein Copilot, and analytics,” said Rahul Auradkar, executive vice president and general manager of Unified Data Services and Einstein at Salesforce, in a press release.

Possible use cases of Einstein Copilot include:

  • Customer service: Einstein Copilot’s unstructured data will be able to be used for customer service. The example Salesforce gave is of a chatbot pulling answers from articles for a customer visiting a self-service page.
  • IT teams: Einstein Copilot can be used to help IT teams uncover problems in unstructured content produced in machine operations, such as logs, sensor readings or image and audio records.
  • Sales reps: Einstein Copilot can help sales reps get more information about a potential client company before meeting with that company’s representatives.

Einstein Copilot Search

Another enhancement for Salesforce Data Cloud will be Einstein Copilot Search, which will be in pilot in February 2024. Einstein Copilot Search draws from data across Data Cloud to provide smart suggestions for searches. It will be useful for problem-solving tasks performed by sales, customer service, marketing, commerce and IT teams. For example, Einstein Copilot search will be able to link a customer’s emails and phone calls to their formal support ticket history to assist a customer service representative.

Expanded Salesforce and Apple partnership

Apple Messaging, Apple Pay and augmented reality will be accessible directly in certain Salesforce products. Salesforce and Apple have had a strategic partnership since 2018.

Specifically, Apple Messages for Business in Service Cloud, generally available today with Salesforce’s Service Cloud Digital Engagement, will let businesses set up live chat experiences with customers for customer service, product recommendations, tracking shipments or setting up appointments. Customers can pay for services and products with Apple Pay within the Messenger app.

Augmented reality with Apple’s ARKit will be available within the Salesforce Field Service mobile app in the summer of 2024. With it, field technicians can capture 3D renderings of real locations to make planning and installations easier.

The Salesforce Field Service iOS widget will be available for iPhones in the summer of 2024. It provides a quick view of key account information in Salesforce Field Service.

AWS partnership and more Salesforce news

At Salesforce World Tour New York 2023, Salesforce’s AWS partnership was highlighted and other news was announced.

Details about Salesforce’s partnership with AWS

Salesforce reiterated the company’s partnership with AWS announced in November 2023, in which Salesforce expanded its use of AWS in multiple ways:

  • Salesforce began offering products on AWS Marketplace.
  • Some Einstein Studio Copilot capabilities will be able to be integrated with Amazon SageMaker and Amazon Bedrock.
  • Amazon Connect Chat came to Salesforce’s Service Cloud Digital Engagement.
  • Amazon Connect forecasting was added to Salesforce Service Cloud Omnichannel.
  • Salesforce’s app builder Heroku will receive powerful new capabilities from AWS services that allow it to become a factory for generative AI-first apps.

News about Trailblazer Career Marketplace, Unlimited Edition+, Data Cloud for Advertisers

Salesforce opened a new jobs site for careers within the Salesforce ecosystem called Trailblazer Career Marketplace, which is open today to Salesforce partners.

Salesforce announced Unlimited Edition+, a package of Salesforce technologies for companies interested in getting into generative AI, data and CRM. UE+ is now in general availability.

New integrations are coming to Data Cloud for Advertisers. Data Cloud for Advertisers will be able to connect to Google Display & Video 360 for personalized ads across channels. Data Cloud for Advertisers will be able to connect to LinkedIn, letting advertisers target specific groups of professionals using Marketing Cloud, Sales Cloud and Service Cloud product usage data from their own apps and LinkedIn.

Note: TechRepublic is covering the Salesforce World Tour New York 2023 event virtually.

Thu, 14 Dec 2023 03:52:00 -0600 en-US text/html https://www.techrepublic.com/article/salesforce-world-tour-new-york-2023-einstein-copilot/
Top 10 World Changing Negotiations For 2024

The global economy is in turmoil. The war in Ukraine, the COVID pandemic, the Israel-Hamas conflict, and other factors have created a maelstrom of economic uncertainty.

There is a growing sense of dissatisfaction with the current international order. Concerned citizens around the world are questioning the legitimacy of institutions like the United Nations and the World Health Organization.

These factors are creating a unique opportunity for countries to leverage the power of negotiation to address the challenges facing our planet. Effective and strategic negotiations would help us create a more stable and prosperous future for all.

Here are 10 of the most crucial negotiations that will shape the world in 2024.

10. Amazon AMZN and Salesforce CRM : The (Probable) Business Deal of the Year

Rumors say Amazon Web Services (AWS) and Salesforce have been in merger talks for several months. If it happened, it would combine two of the largest and most successful tech companies in the world.

Amazon would have a dominant position in the cloud computing and CRM (customer relationship management) markets. Amazon's cloud computing capabilities could also be integrated with Salesforce's CRM software to create a more comprehensive and powerful suite of business applications.

On the one hand, businesses would have access to top tier business tools. On the other hand, there would be virtually no competition. Those who could afford it would have a tremendous advantage over those who can’t.

The deal would help both companies diversify their businesses and reduce their reliance on a single market. For Amazon, Salesforce would provide a new revenue stream from the B2B market. For Salesforce, Amazon's cloud computing capabilities would supply it a competitive edge in the cloud market.

Antitrust regulators would certainly scrutinize any such plan over concern it would supply the combined company too much power. Furthermore, Amazon and Salesforce have very different cultures, and it may be difficult for the companies to integrate their operations smoothly. Complex negotiations among the companies, within the companies, and with regulators will be required. The potential benefits could be enormous for the two companies and their customers.

9. G20 Negotiations That Will Shape The World

The G20 (Group of 20) is an international forum for the world's 20 largest economies, accounting for approximately 85 % of global GDP and two-thirds of the world's population. Negotiations held there have direct consequences for the economic, environmental, and social well-being of a vast majority of the planet. The 2024 G20 summit will take place in Rio de Janeiro in November.

The ongoing war in Ukraine, rising inflation and interest rates, combined with debt crises in many countries will keep discussions on financial stability and crisis preparedness high on the agenda. exact disruptions in global food and energy supply chains highlight the need for international cooperation to ensure food security, especially for vulnerable populations. Trade policies and agricultural development are likely to be key discussion points.

Furthermore, the G20 is expected to discuss ways to harness the power of digitalization for economic growth while addressing issues like cybersecurity, data privacy, and the implications of artificial intelligence.

It would be laudable if the UN’s Sustainable Development Goals (SDG) would be re-negotiated. Bjorn Lomborg correctly pointed out their unrealistic nature and how to convert them to goals that would be relatively easily implementable and extremely efficient in addressing human suffering.

While the goals are laudable, there are always the same problems when it comes to negotiations between nations: Domestic political realities often hinder efficient collaboration. The ongoing geopolitical conflicts could further complicate progress on critical issues.

8. Arms Control: The Lost Race

The United States and Russia are the world's two largest nuclear powers, and they have a long history of arms control agreements. However, these agreements are under strain, and there is a risk that the two countries could enter a new arms race.

Anticipated challenges in arms control negotiations for 2024 encompass a spectrum of complex factors. Heightened global tensions among major powers, notably the United States, Russia, and China, may complicate efforts to reach agreements.

The rapid evolution of technology, including advancements in cyber warfare and autonomous weapons, poses a challenge in crafting treaties that effectively regulate these capabilities. The persistent concern of nuclear proliferation, either through the spread of weapons to additional states or regional tensions, remains a focal point.

Non-state actors, such as terrorist groups, add an additional layer of complexity, requiring negotiations to prevent weapons from falling into the wrong hands. Trust deficits among nations, historical disputes, and suspicions about intentions contribute to the difficulty of successful arms control negotiations. The intricacies of coordinating multilateral agreements involving diverse interests require adept diplomacy to strike a balance that addresses the concerns of all parties.

Moreover, the perennial challenge of verification and compliance mechanisms persists, demanding effective measures to ensure that nations uphold their commitments. In essence, the landscape of arms control negotiations in 2024 is shaped by a dynamic interplay of geopolitical, technological, and diplomatic factors.

7. Negotiating a More Effective WTO

The World Trade Organization (WTO) is facing several obstacles in 2024 that could hinder its ability to promote economic growth and prosperity around the world.

Recent global tensions have led to a climate of distrust and there has been a surge in protectionism around the world, as countries have sought to protect their own industries from foreign competition. This has made it more difficult to reach deals on trade liberalization, as the WTO is a multilateral organization, relying on consensus among its member countries to reach decisions.

A particular problem is the increasing power of large technology companies, such as Meta, Alphabet, and Amazon. They have built quasi-monopolies and the WTO needs to find a way to address the power of these companies without jeopardizing free trade.

The main challenge, however, will be dealing with the general challenge in terms of legitimacy and relevance. The WTO has been criticized for being too focused on the interests of developed countries and for not doing enough to address the concerns of developing countries. This has led to a decline in support for the WTO among many of its members.

If the WTO is unable to address these challenges, it could risk becoming irrelevant in an increasingly interconnected global economy. Losing an institution focused on promoting global collaboration through negotiations would be a great loss for our world.

6. North Korean Nuclear Threat: Negotiating With A Devil

North Korea’s erratic antics threaten both regional and global security. The rogue nation continues to test nuclear weapons and has developed a range of missiles that could reach much of the United States. It is a serious and alarming issue.

Certainly, the US is working on resolving the issue vital for national security. However, the international community should quickly join the top-level negotiations to build a consensus on how to dampen the North Korean threat, even to draw the country closer to the world economic community and find ways to work towards common goals.

How can a win-win outcome be established? How can democratic nations negotiate with a tyrant? There lies the core of the problem which requires excellent negotiation skills.

It may be that positive and negative leverage can be used through a process of both tightening sanctions on the country and providing economic assistance.

One thing is certain: North Korea is a real and present threat to peace on Earth, and world leaders would do well to negotiate a strategy for helping the country’s people overcome their adversities.

5. AI Regulations: Making a Deal Before the Race is Over

The development of artificial intelligence (AI) has the potential to accelerate world progress, but it also poses serious risks. On the military end, for instance, not only does AI promise quicker responses and more accurate targeting, but it also amplifies the consequences of hasty or inaccurate decisions.

While the public may wonder whether AI will cause them to lose their jobs, business leaders are scurrying to leverage AI before their competitors do.

Meanwhile, politicians are busy creating regulations and guidelines for the responsible development and use of artificial intelligence. It includes addressing issues such as data privacy, algorithmic fairness, and the development of human-centered AI systems.

The EU has, as is often the case, been among the first to come up with specific regulations. That is a tall order. The challenge lies in managing the risks without hampering innovation.

There won’t be effective regulations unless they are decided on a global scale, e.g. by the G20. Industry leaders, big tech, and startups alike must be quick to meet political leaders to come up with win-win solutions before AI endeavors are being killed locally or just moved to countries without restrictions.

4. The US-Iran Nuclear Deal: Mission Impossible

The fate of the 2015 Iran nuclear deal, formally known as the Joint Comprehensive Plan of Action (JCPOA), hangs in the balance in 2024. The Biden administration has made reviving the deal a priority, but it faces opposition both from Iran and from domestic critics.

The United States will need to tread carefully in its efforts to revive the JCPOA. It will need to address Iran's concerns about the Trump administration’s decision to withdraw from the deal, while also convincing its allies that the JCPOA is the best way to prevent Iran from developing nuclear weapons.

The Biden Administration must build a coalition of support for — one that includes not just America’s European allies but also countries like China and Russia. The Taiwan-China situation and the Russian war in Ukraine further complicate a possible deal. But the most pressing issue is Iran’s presumed involvement in the Hamas-led massacre of Israelis on October 7.

As a negotiation advisor, I am usually quick to supply advice but this is one of the most complicated scenarios I have ever observed and I can not even imagine a viable deal in the near future.

3. Armenia-Azerbaijan: On The Road To Peace

Armenia and Azerbaijan, embroiled in a longstanding conflict over Nagorno-Karabakh, face substantial negotiation challenges in their pursuit of peace. Despite a 2020 Russian-mediated agreement and subsequent peacekeeping, tensions escalated in 2022 with Azerbaijan's invasion of Armenian territory. The EU and US, attempting to mediate, were dismissed by Azerbaijan, claiming bias in favor of Armenia.

One of the unique challenges stems from the stark political differences between the two nations. Armenia, a democratic state, engages in negotiations with Azerbaijan, led by the authoritarian President Ilham Aliyev. This stark contrast in political systems adds complexity to the diplomatic landscape.

Key negotiation challenges include border disputes, with Armenia advocating for delineation using Soviet military maps, a proposal opposed by Azerbaijan. The political will for a peace treaty becomes a sticking point, as Azerbaijan insists on separating the border issue from the overall agreement. The Armenian opposition, wary of potential territorial concessions, emphasizes the importance of border delimitation before the prime minister signs, expressing concerns about giving in too easily.

The negotiations also grapple with the aftermath of a mass exodus, where over 100,000 people fled the conflict. Despite goodwill gestures, such as a prisoner exchange, and a rare bilateral meeting between leaders in St Petersburg on 26 December 2023, paving the way for an agreement, the complexity of drafting a peace agreement persists. Seven drafts have been exchanged, with the unresolved issue of linking Azerbaijan to its exclave of Nakhichevan, crucial for national security.

The negotiation process involves international recognition of Nagorno-Karabakh as Azerbaijani territory, further complicated by the geopolitical interests of Turkey, Russia, Iran, the US, and the EU in the strategically critical region. The draft agreement's principles focus on mutual respect, rejection of territorial claims, adherence to international law, and the opening of communication routes.

The negotiation challenges extend to the potential role of a bilateral commission and the unresolved issue of a land transportation link between Azerbaijan and Nakhichevan. With the peace process ongoing through the OSCE Minsk Group, the outlook remains uncertain, with the possibility of a breakthrough or stalling in 2024. Despite the complexities, there is a sense that both sides are ready to pursue peace, underscoring the intricate and challenging nature of the negotiations.

2. Israel-Palestine: A Road From Terror And Destruction To Peace?

The Israeli-Hamas conflict is an ongoing source of instability in the Middle East, and there is little hope for a lasting peace agreement in the near term. The barbaric attacks of Hamas on Israeli civilians and Israel’s response, which many judged too harsh on the civil population, have broken any trust that previously existed between the two parties.

World leaders, however, are committed to restarting negotiations in full awareness that there is no easy solution. One of the primary sticking points is the status of Jerusalem. Both claim Jerusalem as their capital. This is a difficult issue to resolve, but it is an essential piece to the puzzle for any peace agreement.

Another challenge to peace is the presence of Israeli settlements in the West Bank. The settlements are illegal under international law — which Israel disputes — and are a recurrent theme in negotiations between the countries. The Palestinians want the settlements to be dismantled, while Israel is reluctant to do so.

Despite the challenges both sides have a shared interest in peace, and hope remains that the conflict can be resolved. The Abraham Accords, initiated by President Trump, were groundbreaking, as several Arab nations agreed to normalization of their relations with Israel in exchange for Israel taking further annexations of Palestinian territory off the table. So, negotiations are in fact possible. Third parties will be key, as those can use positive as well as negative leverage through procedures such as trade agreements and multinational investments.

If the international community can help to bring about a peace agreement between Israel and Hamas, it would be a major step forward for the region and the world.

1. Russia-Ukraine War

The ongoing conflict between Russia and Ukraine exerted a devastating impact on the two countries and resulted in a major humanitarian crisis. Several governments imposed sanctions on Russia and provided military and humanitarian assistance to Ukraine.

The negotiations between Russia and Ukraine began before the start of the invasion in February 2022. The two sides have held numerous rounds of talks since, both in person and virtually, but so far have been unable to reach an agreement.

The key negotiation issues discussed include the following:

  • The status of Crimea: Ukraine is demanding the return of Crimea, which was annexed by Russia in 2014. Russia has said that Crimea is part of Russia and is not negotiable.
  • The status of Donbas: Ukraine is demanding that Russia withdraw its troops from the Donbas region, which is in eastern Ukraine. Russia says it will only withdraw its troops if Ukraine agrees to a neutral status and a demilitarized border.
  • Guarantees of security: Ukraine is demanding security guarantees from other countries and NATO to prevent Russia from invading again. Russia says it is not willing to supply Ukraine such guarantees.

The war in Ukraine could continue for many years to come. It could escalate into a wider conflict between Russia and NATO members, causing a major global crisis with potentially catastrophic consequences. Putin has the world’s largest nuclear arsenal. It’s not possible to triumph over a nation that has the ability to destroy the entire planet.

German foreign secretary Baerbock blurting out that “We want Ukraine to win this war”, is actually displaying a misunderstanding of global conflicts: they are not football games. With the West’s focus on imposing sanctions on Russia and providing military and humanitarian assistance to Ukraine, it has lost the possibility to act as a mediator.

But the international community must work to de-escalate the conflict and engage in diplomatic efforts to find a long-term solution for the two neighboring countries. Countries in Africa, the Middle East, and Asia haven’t taken sides. And they have already done what the West should have done right from the beginning: Addressing the root causes of the conflict, such as the expansion of NATO and Russia’s security concerns.

India’s Prime Minister Modi talked to Ukrainian President Zelensky and Russian President Putin, stating that “India is ready to contribute to any peace efforts”. Indonesia outlined a very concrete Peace Plan in June. The decisive factor could be China, which appointed a Special Representative in April to facilitate a deal between the two parties through high-level shuttle diplomacy, moving back and forth between Kyiv and Moscow.

Conflicts cannot be resolved through moral righteousness — at the negotiation table.

There are certainly many more pressing issues to be negotiated, such as China’s annexation of Taiwan, which was just, for the first time, given a deadline: negotiations, such as the are many tensions at this point in time, such as Xi Jingping’s exact statement that they are inevitable.

One would think that humankind would have by now clearly seen the futility of armed conflict and hatred. Deliberate and enthusiastic negotiations can pave the way for peace, and there is yet room on the planet for all people and every culture.

Think of it this way: Intense conflict always requires a successful negotiation before it can end. Consequently, the focus of world leaders should be on wisely applying the principles of negotiation. The outcome of that strategy would be the prevention of wars, the easing of tensions, and the discovery of solutions to pressing human issues. There is much to learn and much at stake for us all in 2024.

To become a world-class negotiator, follow me on LinkedIn, visit my website, and check out my book Convinced!: How to Prove Your Competence & Win People.

Tue, 02 Jan 2024 01:36:00 -0600 Jack Nasher en text/html https://www.forbes.com/sites/jacknasher/2024/01/02/top-10-world-changing-negotiations-for-2024/
Salesforce Services Market Set to Surge with a 14.4% CAGR, Aiming for a Whopping US$ 33.5 Billion by 2029

The salesforce services market is set to top US$ 13 Billion in 2022 and is predicted to expand at a stupendous CAGR of 14.4% to reach a valuation of US$ 33.5 Billion by 2029. Salesforce services currently account for a 2% share in the global IT services market. Market development is mainly forced by the increasing adoption of salesforce services in the BFSI industry.

As Salesforce services defy the ‘one-size-fits-all’ concept, service providers are offering end-to-end assistance to help end-users get services that are best suited to their requirements. With thousands of Salesforce implementations across multiple enterprises, the Salesforce service providers are extensively focusing on creating impactful experiences to generate substantial profits.

Opportunities galore for manufacturers with the increasing focus of businesses on improved customer engagement and interaction – key imperative driving growth and profitability amid competitive spaces.

Request a demo Report for Comprehensive Insights
https://www.futuremarketinsights.com/reports/sample/rep-gb-4751

Some of the highly-effective Salesforce offerings- marketing cloud, commerce cloud, and community cloud to name a few- have gained immense popularity over the years, which is further nudging businesses to choose Salesforce services for long-term returns.

North America – A Hub of Opportunities for Service Providers:
According to the report, the increasing adoption of Salesforce services in the BFSI sector is likely to continue, making it one of the most lucrative verticals for Salesforce service vendors. Over the years, the focus of BFSI has shifted toward fruitful customer engagement in real-time and across any device. This, in turn, is pushing the demand for the adoption of Salesforce services in BFSI, thereby giving new opportunities for the Salesforce service vendors to reap profits.

Growth prospects for the Salesforce services, as the report opines, are high in North America, particularly in the US. In addition, the adoption of Salesforce services in Western Europe is estimated to intensify by the end of 2029, which is likely to encourage the vendors to solidify their service capabilities.

As far as growth and expansion are concerned, strategic business partnerships and acquisitions will continue to be the best way forward for vendors. Those alliances will lay the foundation for bespoke innovations to come to the fore, thereby creating a ‘win-win’ for both parties involved. Considering the challenges enterprises face in terms of Salesforce deployment, key service providers active in the market will continue to focus on offering unmatched support and assistance in a bid to ensure client satisfaction and engagement.

In addition, Salesforce service providers will also continue to center on getting ‘Salesforce service certifications’ to reap benefits in the long run, as these certifications will not only help them strengthen their core competencies but also expand their client bases.

Leading Key Players:
Since there are so many companies actively providing salesforce services, the nature of the market has become quite competitive. SAP SE, Oracle Corporation, Microsoft Corporation, Salesforce.com Inc., Adobe Inc., DXC Technology, Accenture PLC, IBM Corporation, Pegasystems Inc., Verint Systems Inc., Tata Consultancy Services Limited, and AT&T Inc. are some of the leading salesforce service companies.

Immediate Access: Buy Today for a Comprehensive Report
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Salesforce Services Market Segmentation:

By Type of Service:

  • Planning
    • Advisory Services
    • Change Management
  • Implementation
    • Integrated Services
    • Custom Application Development
    • Application Modernisation and Data Migration
    • Testing Services
  • Manage
    • Monitoring
    • Upgrade
    • Governance
    • Helpdesk
    • Training
    • BPO

By Application:

  • Sales Cloud
  • Service Cloud
  • Marketing Cloud
  • App Cloud
  • Commerce Cloud
  • Analytics

By Vertical:

  • Salesforce Services in BFSI
  • Salesforce Services in Healthcare and Life Sciences
  • Salesforce Services in Media and Telecom
  • Salesforce Services in Retail and CPG
  • Salesforce Services in Government
  • Salesforce Services in Manufacturing
  • Salesforce Services in High Technology
  • Salesforce Services in Energy & Utilities

By Region:

  • North America
  • Latin America
  • Europe
  • East Asia
  • South Asia & Pacific
  • Middle East & Africa (MEA)

About Future Market Insights (FMI):

Future Market Insights, Inc. (ESOMAR certified, recipient of the Stevie Award, and a member of the Greater New York Chamber of Commerce) offers profound insights into the driving factors that are boosting demand in the market. FMI stands as the leading global provider of market intelligence, advisory services, consulting, and events for the Packaging, Food and Beverage, Consumer Technology, Healthcare, Industrial, and Chemicals markets. With a vast team of over 5000 analysts worldwide, FMI provides global, regional, and local expertise on diverse domains and industry trends across more than 110 countries.

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Sun, 31 Dec 2023 20:05:00 -0600 en-US text/html https://www.fmiblog.com/2024/01/01/salesforce-services-market-set-to-surge-with-a-14-4-cagr-aiming-for-a-whopping-us-33-5-billion-by-2029/
A Salesforce insider is dumping a lot of stock (and its not Marc Benioff) No result found, try new keyword!Marc Benioff has been consistently selling his shares in Salesforce for nearly two decades, but at least one other higher up is also doing the same. Wed, 20 Dec 2023 02:56:32 -0600 en-us text/html https://www.msn.com/ ADP Reimagines the Human Capital Management Client Experience with Salesforce Generative AI No result found, try new keyword!Together, ADP and Salesforce will unite ADP’s data and ... FAQ and knowledge articles and produce instant answers to client questions. “Clients today demand experiences that quickly and ... Mon, 11 Dec 2023 22:00:00 -0600 https://www.businesswire.com/news/home/20231212846012/en/ADP-Reimagines-the-Human-Capital-Management-Client-Experience-with-Salesforce-Generative-AI




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