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Salesforce Certified Experience Cloud Consultant
Question: 49
Cloud Kicks (CK) uses SSO (Single Sign-on) for its customer portal. The customer portal is built on the Customer
Service template which uses LDS (Lightning Design System) and has public pages that use Lightning Web
Components. CK gas also set up the Salesforce Content Delivery Network (CDN) for its domain, which CK is
planning to change.
A. Changing the Salesforce CDN overwrites LDS defaults.
B. Changing the Salesforce CDN affects SAML SSO settings for all custom URLs in that domain.
C. Changing the Salesforce CDN impacts the AppExchange packages in the org that use Documents object.
D. Changing the Salesforce CDN impacts definitions of all Lightning Web Components used in public pages.
Answer: B
Question: 50
A consultant recently finished gathering requirements for a Cloud Kicks (CK) project that will launch five new
Customer Experience Cloud sites worldwide, all on a brand new Salesforce org. The purpose of these sites is to a
generate buzz around new CK models and crowdsource new ideas for the RAD department.
The consultant knows Multiple Books that they need to enable moderation and rate limit rules as part of their planning
and must meet the following requirements:
* Each site must have three unique content moderation rules that flag specific keywords.
* Each site must have four unique rate rules that govern posting limits.
* All authenticated users must be able to post on demand. Calculator
What should the consultant consider doing before beginning work on these sites?
A. Ensure that both the notify and freeze actions for all site rate rules are implemented.
B. Notify the stakeholders that the number of content moderation rules, but not rate rules, exceeds the org limit.
C. Notify the stakeholders that the number of rate rules, but not content moderation rules, exceeds the org limit.
D. Notify the stakeholders that the number of both moderation and rate rules exceeds the org limit.
Answer: D
Question: 51
Universal Containers has recently launched a site for its retailers. Retailers are able to collaborate with other retailers
around topics; however, retail managers arent able to see records owned by their peers and subordinates.
What should be done to resolve the issue?
A. Retail managers need to be put in the executive role in the Role Hierarchy.
B. Retail managers need to be given Super User access.
C. A Sharing Rule needs to be created.
D. A Sharing Set needs to be created.
Answer: B
Question: 52
Which step does the system administrator have to take to create a partner user?
A. Create a partner queue, and add users to it.
B. Select Enable Partner User from the Contact Detail page.
C. Assign the Gold Partner permission to the user.
D. Add the user to the All Partner Portal Users public group.
Answer: B
Question: 53
Which component can be embedded into an Experience Cloud site to start conversations with customers using the
channels they prefer?
A. Channel Menu
B. Chat
C. Service Your Way
D. Service Console
Answer: A
Question: 54
Northern Trail Outfitters wants to add a background image to a record list of products in its digital experience.
How should an administrator accomplish this?
A. Use an HTML component
B. Create CMS items.
C. Use a Flexible page layout.
D. Build a custom Lightning component.
Answer: C
Question: 55
Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing
rules in place and leverages the External Account Hierarchy to assist with data access. One of UCs large customers,
Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but they are
getting an error.
What could be the cause of the error?
A. Accounts with active Experience Cloud users cannot be merged with another account.
B. The user trying to merge the accounts does not have the Merge Portal Roles permission.
C. The user trying to merge the accounts does not have the System Administrator profile.
D. Accounts used in an External Account Hierarchy cannot be merged with another account.
Answer: D
Question: 56
DreamHouse Realty (DR) has active participation of home owners and prospective buyers in its Experience Cloud site
that uses Chatter. Recently, DR observed a significant number of comments being marked as spam. ORs Salesforce
and Security teams did further analysis and identified the posts made by the spammers.
ORs Management team has decided to remove all the spammers posts and comments from the Experience Cloud site.
What should the Experience Cloud consultant recommend to remove them?
A. Utilize the Insights reports by creating and using a custom action to remove all the spammers posts and comments.
B. Submit a high-priority case with Salesforce Support to remove all of the spammers posts and comments. The site
will be under maintenance state until resolution.
C. Experience Cloud site managers, moderators, and admms work together to remove all the spammers posts and
comments manually.
D. Enable Experience Cloud Einstein features to remove all the spammers" posts and comments as a background
Answer: A
Question: 57
Ursa Major Solar (UMS) has a discussion thread on its Experience Cloud site for customers to provide feedback on the
companys latest product release. To help ensure new members understand what the discussion thread is meant for and
to monitor their first posts, UMS would like to approve the first post of any new member who has joined within 7 days
or less.
What is needed to configure this?
A. Create a moderation rule with the appropriate content criteria.
B. Create a Community moderator with Delete permissions.
C. Create a Community moderator with Approval permissions.
D. Create a moderation rule with the appropriate member criteria.
Answer: D
Question: 58
Cloud Kicks (CK) has a Partner Community with an External Account hierarch. The Number of Partner Roles is set to
two with the roles defined as Partner Manager and partner user.
If CK has a Partner user at a child account that creates a case, who will have access?
A. The Partner user who created the case those in the Partner Manager role above them, and those in the Partner
manager role in the Partner account
B. The Partner user who created the case, their peers in the Partner user role, those in the Partner manager role above
them, those in the Partner user role in the partner account, and those in the partner Manager role in the parent account.
C. The partner user who created the case, their peers in the partner user role, those in the partner Manager role above
them, and those in the Partner Manager role in the parent account.
D. The partner User who created the case, those in the partner Manger role above them, those in the Partner user role
in the parent account, and those in the partner manager role in the parent account.
Answer: B
Question: 59
What are three goals Ursa Major Solar can accomplish with experience Cloud moderation functionality? Choose 3
A. Allow members to remove other member from the Experience site if desired.
B. Track Flagging and moderation activity within the Experience site.
C. Allow members to flag posts comments files, and messages that are inappropriate or spam.
D. Designer specific users as moderators so that they can closely monitor the size.
E. deliver members Audience Targeting permissions within the Experience site.
Answer: B,C,D
Question: 60
Cloud Kicks (CK) is using audience targeting to display pages and components to certain users based on their assigned
audience. The New York City account contain multiple departments; all of which belong to that account. One of the
page virtualization of the Home page of CKs Experience Cloud site a assigned to the New York City audience. CK
also has a Rich Content Editor component within this Home page that is assigned inly to the Legal Department
Who will be able to see the Rich Content Editor component?
A. New York City audience members with the Legal Department sharing set
B. Members that are part of both the New York City audience and the Legal Department audience
C. All Cloud Kicks Experience Cloud site members
D. All New York City audience members.
Answer: B
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Salesforce Salesforce information search - BingNews Search results Salesforce Salesforce information search - BingNews Investors Heavily Search Salesforce Inc. (CRM): Here is What You Need to Know (CRM) has recently been on's list of the most searched stocks. Therefore, you might want to consider some of the key factors that could influence the stock's performance in the near future.

Over the past month, shares of this customer-management software developer have returned +3.1%, compared to the Zacks S&P 500 composite's -0.5% change. During this period, the Zacks Computer - Software industry, which falls in, has gained 5.6%. The key question now is: What could be the stock's future direction?

While media releases or rumors about a substantial change in a company's business prospects usually make its stock 'trending' and lead to an immediate price change, there are always some fundamental facts that eventually dominate the buy-and-hold decision-making.

Revisions to Earnings Estimates

Here at Zacks, we prioritize appraising the change in the projection of a company's future earnings over anything else. That's because we believe the present value of its future stream of earnings is what determines the fair value for its stock.

We essentially look at how sell-side analysts covering the stock are revising their earnings estimates to reflect the impact of the latest business trends. And if earnings estimates go up for a company, the fair value for its stock goes up. A higher fair value than the current market price drives investors' interest in buying the stock, leading to its price moving higher. This is why empirical research shows a strong correlation between trends in earnings estimate revisions and near-term stock price movements.

For the current quarter, is expected to post earnings of $1.61 per share, indicating a change of +64.3% from the year-ago quarter. The Zacks Consensus Estimate has changed +1.2% over the last 30 days.

For the current fiscal year, the consensus earnings estimate of $7.11 points to a change of +35.7% from the prior year. Over the last 30 days, this estimate has remained unchanged.

For the next fiscal year, the consensus earnings estimate of $8.76 indicates a change of +23.3% from what is expected to report a year ago. Over the past month, the estimate has changed -0.4%.

With an impressive externally audited track record, our proprietary stock rating tool -- the Zacks Rank -- is a more conclusive indicator of a stock's near-term price performance, as it effectively harnesses the power of earnings estimate revisions. The size of the accurate change in the consensus estimate, along with three other factors related to earnings estimates, has resulted in a Zacks Rank #3 (Hold) for

The chart below shows the evolution of the company's forward 12-month consensus EPS estimate:

12 Month EPS

12-month consensus EPS estimate for CRM _12MonthEPSChartUrl © Provided by 12-month consensus EPS estimate for CRM _12MonthEPSChartUrl

Revenue Growth Forecast

While earnings growth is arguably the most superior indicator of a company's financial health, nothing happens as such if a business isn't able to grow its revenues. After all, it's nearly impossible for a company to increase its earnings for an extended period without increasing its revenues. So, it's important to know a company's potential revenue growth.

In the case of, the consensus sales estimate of $8.17 billion for the current quarter points to a year-over-year change of +10.2%. The $34.62 billion and $38.48 billion estimates for the current and next fiscal years indicate changes of +10.4% and +11.1%, respectively.

Last Reported Results and Surprise History reported revenues of $8.38 billion in the last reported quarter, representing a year-over-year change of +14.4%. EPS of $1.68 for the same period compares with $0.84 a year ago.

Compared to the Zacks Consensus Estimate of $7.99 billion, the reported revenues represent a surprise of +4.99%. The EPS surprise was +24.44%.

The company beat consensus EPS estimates in each of the trailing four quarters. The company topped consensus revenue estimates each time over this period.


Without considering a stock's valuation, no investment decision can be efficient. In predicting a stock's future price performance, it's crucial to determine whether its current price correctly reflects the intrinsic value of the underlying business and the company's growth prospects.

Comparing the current value of a company's valuation multiples, such as its price-to-earnings (P/E), price-to-sales (P/S), and price-to-cash flow (P/CF), to its own historical values helps ascertain whether its stock is fairly valued, overvalued, or undervalued, whereas comparing the company relative to its peers on these parameters gives a good sense of how reasonable its stock price is.

As part of the Zacks Style Scores system, the Zacks Value Style Score (which evaluates both traditional and unconventional valuation metrics) organizes stocks into five groups ranging from A to F (A is better than B; B is better than C; and so on), making it helpful in identifying whether a stock is overvalued, rightly valued, or temporarily undervalued. is graded D on this front, indicating that it is trading at a premium to its peers. Click here to see the values of some of the valuation metrics that have driven this grade.

Bottom Line

The facts discussed here and much other information on might help determine whether or not it's worthwhile paying attention to the market buzz about However, its Zacks Rank #3 does suggest that it may perform in line with the broader market in the near term.

To read this article on click here.

Wed, 17 May 2023 01:00:12 -0500 en-US text/html
Salesforce stops reporting individual revenue figures for Slack and Tableau Salesforce CEO Marc Benioff speaks at CES in Las Vegas. (GeekWire Photo / Kevin Lisota) © Provided by Geekwire Salesforce CEO Marc Benioff speaks at CES in Las Vegas. (GeekWire Photo / Kevin Lisota)

Salesforce said it would no longer divulge the individual revenue numbers of acquired companies including Slack and Tableau in its quarterly earnings filings and instead focus on percentage changes.

Initial signs of the new reporting standard came Wednesday when the customer-relationship giant released earnings for the quarter ended April 30.

The change reflects a “standard approach for acquired companies at this stage,” a Salesforce spokesperson told GeekWire in an email Thursday.

In the past, Salesforce provided separate financial figures for Slack, MuleSoft, and Tableau in its regular financial reports. However, in the most accurate filings, the revenue from each company was consolidated under Salesforce’s professional services, subscription, and support revenue categories. The company also combines Tableau and MuleSoft revenue under the “data” category.

Salesforce this week presented financial results for its divisions and acquired companies as percentage increases in this chart for its first fiscal quarter. The company previously gave specific dollar amounts for Slack, Tableau, and MuleSoft revenue. (Salesforce Graphic) © Provided by Geekwire Salesforce this week presented financial results for its divisions and acquired companies as percentage increases in this chart for its first fiscal quarter. The company previously gave specific dollar amounts for Slack, Tableau, and MuleSoft revenue. (Salesforce Graphic)

Earlier this year, activist investors criticized Salesforce executives for the company’s string of pricey acquisitions. Salesforce bought Tableau for $15.7 billion, whereas Slack was acquired for $28 billion. The company disbanded the board’s M&A committee in March, in part to signal its effort to increase profitability.

Salesforce has conducted a number of cost-cutting measures in response to activist pressure and a broader market slowdown. The company announced in January a plan to lay off 10% of its employees.

In February, Fortune reported that Slack is ditching its headquarters and moving into Salesforce’s office tower in San Francisco. Salesforce confirmed last week that it would put Tableau’s headquarters building in Seattle on the sublease market. 

Fri, 02 Jun 2023 06:04:00 -0500 en-US text/html
Marc Benioff Predicts Generative AI Will Be "Revolutionary" -- But Will It Transform Salesforce Stock?

Salesforce (NYSE: CRM) CEO Marc Benioff has never shied away from extravagant statements. And with all the generative AI hype surrounding ChatGPT, which was built using Nvidia (NASDAQ: NVDA) tech, commentary on the matter from Benioff was a near guarantee. The software titan didn't disappoint during Salesforce's quarterly earnings call on Wednesday. Benioff stated:

The coming wave of generative AI will be more revolutionary than any technology innovation that's come before in our lifetime, or maybe any lifetime. Like Netscape Navigator, which opened the door to a greater Internet, a new door has opened with generative AI, and it is reshaping our world in ways that we've never imagined.

Generative AI does unlock all sorts of efficiency gains for knowledge workers, from content creators to software developers. It's early on in this "new AI" movement, but it does indeed look like a revolution. But will it usher in a new era for the stagnant Salesforce stock?

Will AI derail Salesforce's growth-to-value transformation?

Technology is an incredibly tough industry to consistently dominate in. As a company grows, investors demand more robust profitability. However, computing technology is in constant motion and requires a company to also constantly invest and innovate. Underinvestment could mean missing the boat when there are secular shifts. It's a tough balancing act, and generative AI seems to have set off such a shift. 

According to Benioff, generative AI services could be even more monumental than mainstream access to the internet was in the 1990s. The jury is still out on that.

At any rate, AI does promise to dramatically alter workforce productivity -- the white-collar workforce in particular -- over the next decade. The problem is, Salesforce came under intense scrutiny during the 2022 bear market. Investors want to see tightening up on expenses to generate more robust profit margins and free cash flow generation. With generative AI here to gobble up budgets of software behemoths, surely Salesforce's transformation from all-out-growth to profitable-growth is at risk, right? 

CRM Revenue (TTM) Chart © YCharts CRM Revenue (TTM) Chart

Maybe not. In Q1 fiscal 2024 (the three months ended in April 2023), Salesforce reported a GAAP operating profit margin of 5%, and a non-GAAP operating margin of 27.6%. That puts the company a bit ahead of schedule in reaching its previously stated goal of 10.8% GAAP operating margin and 27% non-GAAP operating margin for this full-fiscal year. As a result, Salesforce's management upgraded guidance and now expects about 11.4% (GAAP) and 28% (non-GAAP) operating profit margin for this fiscal year.

Oh, and Salesforce beat revenue growth expectations in the quarter too, hauling in $8.25 billion in revenue, versus its outlook for as much as $8.18 billion provided three months ago.

Maybe AI is "revolutionary," but perhaps it's not hard to implement

The question remains whether this generative AI movement will be revolutionary for Salesforce's stock. What really stood out on the earnings call was how quickly Salesforce embeded generative AI across its suite of services. 

A few months after ChatGPT entered the zeitgeist, Salesforce is nearly ready to launch its Einstein GPT service. Einstein GPT can help employees find and make sense of customer data points using simple language prompts, updated in real-time as dynamic and massive cloud-based work environments constantly change. It can also be used to help accelerate app development, for both advanced users and "low-code" users with little experience in building software.

Tableau GPT and Slack GPT are also ready to go. Tableau is the data analytics software acquired in 2019, and Slack is the work messaging and collaboration platform acquired in 2021. Both workplace tools will get a shot of AI to help speed up workflows and help users throughout an organization share information more seamlessly, and bring the usefulness many of these workers have found in ChatGPT directly into both Tableau and Slack.

All of this was added in just a few months, and without hampering Salesforce's profitability progress.

Generative AI has been in development for many years, but the general public is only now beginning to grasp its significance -- so it's simply a must for CEOs like Benioff to talk about it. Nevertheless, Salesforce is ready to help its customers embrace the moment, and it was (for Salesforce, anyways) a quick process to implement. If generative AI's promise of supercharging employee productivity pays off, Salesforce's sprawling operation could get the same efficiency boost as its software customers do. 

Based on current year guidance, Salesforce stock trades for 79 times expected EPS, or 29 times adjusted EPS. This isn't a value stock. It's about the "cheapest" valuation Salesforce has ever traded for, though. If generative AI helps keep more modest revenue growth and profit margin expansion going strong, it will indeed transform this cloud software giant for the better.


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Thu, 01 Jun 2023 22:50:00 -0500 en-US text/html
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