Why did a training firm founded by a celebrity media mogul move into the employee engagement and wellness space? For Thrive Global founder Arianna Huffington, who founded the company in 2016, it all started by listening to the needs of Fortune 100 clients and deciding to introduce an HR tech app that measures employee engagement and wellbeing and turning it into people data that can reveal the overall mental and physical health of an organization.
HRE recently spoke with Thrive Global’s Chief Product Officer Christopher O’Donnell, a veteran of HubSpot and other high-tech app firms, to hear why HR leaders need to know how employees truly feel, why employee burnout affects a surprising segment of workers and why Thrive Global is intent on building what it calls a human experience platform.
This interview has been lightly edited for precision and clarity.
HRE: Why did Thrive Global evolve from a leadership development firm to become an HR tech provider with its own employee wellness solution?
Christopher O’Donnell: We were very much brought into the wellbeing solutions space by our customers. The first chapter of Thrive Global is well known for leadership and development, live training and offering insightful and deep content as one would expect given the history of our founder. In the second phase, Arianna Huffington and her team were pulled into what I think of as a number of successful technology pilots where bespoke solutions were created. We built a Microsoft Teams app for a top consulting firm and a mobile app for one of the biggest retailers in the world. We built a Salesforce app for Salesforce, so you can see the pattern.
HRE: Why are clients interested in employee wellness?
O’Donnell: We’re selling to Fortune 100 companies and they have a real need for ongoing engagement. Also, many of these solutions are fragmented. We’re hearing from customers that there is a real need for what we think of as a human experience platform, [that is] one place where you get mindfulness, behavior change content and learning and development content. [Wellness will be a key Topic at the 2023 HR Tech Virtual Conference from Feb. 28 to March 2.]
Basically, HR leaders have bought a lot of stuff and are not getting a lot of usage. CEOs are saying, we gave HR all this budget during COVID, but what am I getting out of it? That’s where we come in.
HRE: How does Thrive Global stand out in a crowded wellness solution space?
O’Donnell: There are three real components. One is Cultural Activation, which is starting with leadership and doing live events like webinars. We call that Thrive Live because it rhymes, and we have that embedded in the product now. It has learning resources and homework that you can do in the mobile app.
We also have Pulse Check, [a module] where Thrive takes your “pulse of wellbeing” every morning by asking one simple question. These questions are scientifically-backed because we’ve read through all the literature about workplace burnout, which is an genuine health condition recognized by the World Health Organization.
We ask an employee, for example, how often do you persevere through challenges that you face at work? That makes the person think about their attitude and role at work vis-a-vis challenges. Then, Thrive can deliver them a piece of content that’s relevant to where they are right now. If an employee says I’m in real trouble on a certain dimension, we will deliver them different content to help them based on where they are.
The third piece is people analytics. This daily question turns into the largest workplace wellbeing and behavioral data set that exists because we’re getting tens of thousands of data points a day. These are scientifically valid data points, which means that the charts that we show in customer quarterly business reports (QBR) could be publishable as research.
HRE: What are some of your most interesting findings?
O’Donnell: We’re starting to publish thought leadership where we found that an organization’s most energetic people are the ones who get the most burnout. They’re the ones who are so engaged that they actually start to be scared about coming to work for the workday because once they get into their work, their time flies.
HRE: Isn’t time flying at work a good thing?
O’Donnell: We ask them, does time fly when you’re working? Do you feel energized when you work? But we also ask, are you daunted on Monday morning? Those same people who are the most energized are also the most daunted on Monday morning.
HRE: Do clients come to you to fix an employee problem when it’s too late?
O’Donnell: It’s never too late. The best time to plant a tree is 20 years ago and the second best time is now.
Registration is open for the HR Tech Virtual Conference from Feb. 28 to March 2. Register here.
Salesforce has announced its new Patient 360 for Health innovations, which will help deliver cost savings and Boost patient care.
To do this the new innovations use automation, real-time data and personalised intelligence, and position the patient at the centre of everything.
Healthcare and life science organisations will be supported to deliver comprehensive patient success and equitable care with improved efficiency.
LaShonda Anderson-Williams, chief revenue officer for healthcare and life sciences at Salesforce, said: “Today’s organisations must invest in streamlined solutions that increase time-to-value, cost savings, and efficiency without compromising patient outcomes.
“Patient 360 for Health innovations deliver customers cost-saving automation, personalised intelligence, and real-time data tools to help deliver patient success now — even in the face of increasing costs and labour shortages.”
The latest innovations include:
Behaviour Health: Enabling teams to personalise engagement for patients, and provide access to behavioural health services more efficiently.
Advanced Therapy Management: Connecting everyone involved in a patient’s therapy journey. It also helps pharmaceutical companies streamline and maintain full visibility around the entire treatment process.
Interactive Health Timeline: Making it easy for care providers to view and filter a patient’s health milestones and behavioural events, such as hospital visits, life events and prescriptions.
Intelligent Assessments: Supporting care teams and counsellors to capture behavioural health assessments over the phone. This helps to identify risk levels and personalise care for those experiencing mental health issues.
Crisis Center Support: Delivering crisis centre counsellors access to pre-configured workflows to help identify risk of self-harm. At the same time it automatically compiles crisis centre reporting from a single console.
Patient Care Coordination: Enabled by Slack, this allows care teams to access apps that will Boost patient case management and outcomes.
Salesforce Genie for Healthcare: Integrating real-time clinical data to create a more comprehensive patient profile. This gives a more holistic snapshot of the patient to help personalise engagement and optimise patient outcomes.
MuleSoft Accelerator for Healthcare: Bringing together the most important patient information by unifying data from clinical and non-clinical systems.
Automation for Utilisation Management: Helpings providers to streamline information exchange and more efficiently collaborate on care requests.
Commerce Marketplace for Healthcare: Helping pharmaceutical and medical device companies launch their own digital marketplace.
Subscriptions for Healthcare: Supporting pharmaceutical and medical device companies provide customers with different subscription models.
Personalised care has become a key focus within healthcare, something which the new innovations are aiming to enable.
In the NHS we have recently seen Norfolk and Norwich University Hospital NHS Foundation Trust implement new digital solutions to help achieve the delivery of personalised follow-up pathways.
CitiusTech is strengthening its digital offerings with the acquisition of Wilco Source, a leading provider of Salesforce consulting and implementation services for health care and life sciences companies.
The Princeton-based health care tech and consulting services firm said in a Nov. 9 announcement that the Wilco Source leadership team will run the integrated business and serve CitiusTech’s and Wilco Source’s existing and new clients.
Headquartered in Santa Clara, Calif., Wilco Source has more than 400 employees across the U.S. and India. It has been a Salesforce partner since its inception in 2014, and its team of health care technologists boasts more than 450 Salesforce certifications.
The firm’s clients include pharmaceutical companies, specialty hub service providers, medical device companies, medical providers, payers and medical laboratories. Its services focus on driving digital transformation and process automation.
Wilco, short for “will comply,” is an aviation term used “to communicate that the pilot has heard the controller’s instructions and understands everything that is being asked,” according to the company’s website. Listening and understanding are two core Wilco Source values.
“Evolving health care models highlight the need for exceptional patient and member experience and care at every step of their journey, driven by meaningful and actionable insights,” CitiusTech CEO Bhaskar Sambasivan said in a statement, adding that the deal with deliver clients “a unified approach to building patient-centric operating models, enabling them to accelerate digital innovation.”
This acquisition – terms of which were not disclosed – is CitiusTech’s third in specialized health care technology and consulting companies over the past four years.
“Wilco Source has played an essential role in driving patient, provider, and member experience transformation powered by Salesforce,” said Wilco Source co-founder and CEO Kedar Relangi. “By joining the CitiusTech team, we will now have a wider industry presence and access to a large client base to apply our expertise and solutions, and truly transform consumer experience across health care and life sciences. “
The announcement added that Wilco Source has demonstrated strong growth over the past few years, fueled by the shift toward digital technology and growing adoption of Salesforce by health care and life sciences organizations.
Solution Adds Additional Compliance and Security features for Businesses, Optimising Customer Engagement from a Single Platform
LONDON–(BUSINESS WIRE)–Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, today announced the availability of Salesforce Shield for Vonage Contact Center (VCC) and Vonage for Service Cloud Voice (SCV). This provides additional compliance with corporate and industry requirements and added security features for agents using Vonage Contact Center integrated with Salesforce that enhances customer engagement while protecting customer privacy.
Salesforce Shield enables businesses to protect their most sensitive customer data with tools that enhance trust, transparency, and governance for agents while making it easy for them to access the right information to create positive customer experiences. Both the Vonage Contact Center for Salesforce and Vonage for Service Cloud Voice solutions, which integrate all communications channels and plug into an organisation’s Salesforce instance, support Salesforce Shield encryption. This allows users to benefit from the security Salesforce Shield provides, alongside Vonage’s cloud contact centre solution to help businesses perform better, connect easier and enhance engagement with their employees and customers. For example, a healthcare company can manage personally identifiable information (PII) and protected health information (PHI) for its patients, without compromising the ability of customer service agents to search or run workflows and other key functions using that data in order to ensure patients continue to receive the best medical care.
“With the addition of Salesforce Shield, Vonage is ensuring that organisations worldwide can better serve their customers while meeting compliance or governance requirements – all from a single, secure platform,” Sanjay Macwan, CIO & Chief Information Security Officer at Vonage, commented.
“With a long history of success in the contact centre space and a well-established relationship with Salesforce, it is not surprising that Vonage is one of the first providers to deliver Salesforce Shield to its customers, addressing the increasingly urgent need for additional privacy measures in the modern workplace,” said Sheila McGee-Smith of McGee-Smith Analytics. “As more organisations embrace a work-from-anywhere business model, today’s contact centre has become more decentralised. Vonage Contact Center with Salesforce Shield enables a cloud-based contact centre that empowers agents to work remotely, with access to everything they need to meet customers’ needs while maintaining the integrity of their data.”
Added Macwan, “Offering our customers the benefits of Salesforce Shield is a testament to our longstanding collaboration with Salesforce and commitment to enabling our customers’ success. We expect this innovation to drive significant growth over the coming years, particularly with businesses in regulated industries.”
Salesforce Shield uses full AES 256-bit encryption to protect the most sensitive data across all Salesforce apps. This is supplemented by the ability to bring existing encryption keys and manage key lifecycles, protect sensitive data from all Salesforce users including admins, and meet regulatory compliance mandates.
Salesforce, Service Cloud and others are among the trademarks of salesforce.com, inc.
Find out more about Vonage Contact Center for Salesforce.
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Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage’s Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging, AI and Verification into existing products, workflows and systems. The Vonage conversational commerce application enables businesses to create AI-powered omnichannel experiences that boost sales and increase customer satisfaction. Vonage’s fully programmable unified communications, contact center and conversational commerce applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or remotely – providing the flexibility required to create meaningful engagements.
Vonage is headquartered in New Jersey, with offices throughout the United States, Europe, Israel and Asia and is a wholly-owned subsidiary of Ericsson. To follow Vonage on Twitter, please visit www.twitter.com/vonage. To become a fan on Facebook, go to facebook.com/vonage. To subscribe on YouTube, visit youtube.com/vonage.
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This year’s Black Friday and Cyber Monday sales have been and gone and many around the world took advantage.
According to data from Salesforce, over 1.5 billion people shopped during Cyber Week with US$280.8 billion (AU$413.44) spent worldwide. This was a 2% increase on last year's results.
Salesforce also found that, on average, consumers spent US$104 (AU$153.12) per order which is up 0.8% on last year. The most popular payment type used was credit card, however Apple Pay payments increased by 63% this year.
The rise in spending coincides with the increased discounts that were on offer this year. Salesforce found that the average discount rate this year was 24%, which represents a 13% increase on last year.
Furthermore, the number of shop orders placed in Australia increased by 3% on last year but there was a small 1% decline in revenue.
It perhaps makes sense that people were keen on these sales in the lead up to Christmas given the economic strain of the rising cost of living.
The top shopping categories this year were apparel and accessories, followed by health and beauty, and home and garden, according to e-commerce company Shopify.
Based on Future PLC’s shopping numbers, the most popular items included Playstation 5, Nintendo Switch, various headphones and other tech accessories.
For more online shopping information and tips including details about upcoming sales, check out our Online Shopping Hub.
Behind losses for shares of Salesforce and UnitedHealth, the Dow Jones Industrial Average is declining Thursday morning. The Dow was most recently trading 281 points lower (-0.8%), as shares of Salesforce and UnitedHealth have contributed to the blue-chip gauge's intraday decline. Salesforce's shares are off $15.80, or 9.9%, while those of UnitedHealth have fallen $8.76, or 1.6%, combining for a roughly 162-point drag on the Dow. Also contributing significantly to the decline are JPMorgan Chase Amgen and Verizon A $1 move in any one of the 30 components of the benchmark equates to a 6.59-point swing.
Aristotle Atlantic Partners, LLC, an investment advisor, released its “Large Cap Growth Strategy” third quarter 2022 investor letter. A copy of the same can be downloaded here. In the third quarter, the fund posted a return of -4.87% gross of fees compared to -3.60% return for the Russell 1000 Growth Index. Holdings in Information Technology, Consumer Discretionary, and Materials were the major performance detractors. At the same time, investments in Consumer Staples and Financials and an overweight position in Health Care contributed positively to the strategy’s performance in the quarter. In addition, you can check the top 5 holdings of the fund to know its best picks in 2022.
Aristotle Atlantic highlighted stocks like Salesforce, Inc. (NYSE:CRM) in the Q3 2022 investor letter. Headquartered in San Francisco, California, Salesforce, Inc. (NYSE:CRM) is a technology company that provides customer relationship management technologies to connect companies and customers. On November 23, 2022, Salesforce, Inc. (NYSE:CRM) stock closed at $152.24 per share. One-month return of Salesforce, Inc. (NYSE:CRM) was -4.70% and its shares lost 47.35% of their value over the last 52 weeks. Salesforce, Inc. (NYSE:CRM) has a market capitalization of $152.24 billion.
Aristotle Atlantic made the following comment about Salesforce, Inc. (NYSE:CRM) in its Q3 2022 investor letter:
“We sold Salesforce, Inc. (NYSE:CRM) to reduce our weighting in the Information Technology sector. Salesforce held their investor day, and the company reiterated their organic Fiscal Year 2026 revenue target of $50 billion. This target remains more back-end loaded based on current slowing macroeconomic conditions and requires new annual contract growth well ahead of what the company has been averaging for the past few years. We are skeptical that the company will be able to achieve this revenue target organically and see Merger & Acquisitions (M&A) being key to achieving the growth. While we believe Salesforce has shown good success in growing its non-CRM clouds, we do see more competitive pressures emerging for the Marketing and Customer Service Clouds, specifically on the pricing side during a global economic slowdown.”
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Salesforce, Inc. (NYSE:CRM) is in 10th position on our list of 30 Most Popular Stocks Among Hedge Funds. As per our database, 117 hedge fund portfolios held Salesforce, Inc. (NYSE:CRM) at the end of the third quarter, which was 116 in the previous quarter.
We discussed Salesforce, Inc. (NYSE:CRM) in another article and shared the biggest data mining companies in the world. In addition, please check out our hedge fund investor letters Q3 2022 page for more investor letters from hedge funds and other leading investors.
Disclosure: None. This article is originally published at Insider Monkey.
As organizations increasingly adopt digital technologies to transform care delivery, strengthening patient and member experience across the care continuum has become a key imperative. The acquisition of Wilco Source enables CitiusTech to strengthen its patient and member-centric digital offerings, by combining CitiusTech's deep healthcare domain and digital innovation expertise with strong Salesforce implementation, integration, and product engineering capabilities from Wilco Source.
The acquisition is aligned to CitiusTech's 3x10 growth strategy to accelerate business transformation and convergence across the healthcare and life sciences industry. Post-acquisition, the Wilco Source leadership will run the integrated Salesforce business providing solutions and services across CitiusTech's and Wilco Source's existing and new clients.
"Evolving healthcare models highlight the need for exceptional patient and member experience and care at every step of their journey, driven by meaningful and actionable insights," said Bhaskar Sambasivan, Chief Executive Officer of CitiusTech. "Wilco Source will strengthen CitiusTech's offerings in these areas and will deliver our clients a unified approach to building patient-centric operating models, enabling them to accelerate digital innovation. We are thrilled to welcome Wilco Source to the CitiusTech family."
Headquartered in Santa Clara, CA, Wilco Source has more than 400 employees across the US and India. The company has been a Salesforce partner since its inception in 2014 and has built a strong team of healthcare technologists and Salesforce experts with over 450 Salesforce certifications. Wilco Source provides enterprise solutions for many leading healthcare and life sciences organizations and has developed multiple accelerators and solutions, including:
- Digital front door (i.e., patient and provider portals) (Salesforce Communities)-CRM for pharmaceutical companies to support contact center operations, inventory management, demand forecasting and order-to-cash (Salesforce Health, Service, Manufacturing Clouds)-Digital hubs for personalized, omnichannel patient and member experience (Salesforce Health Cloud)-Risk Evaluation and Mitigation Strategies (REMS) solutions for pharmaceutical companies (Salesforce Health Cloud)- Marketing automation (Salesforce Marketing Cloud)- Configure-price-quote (CPQ) and Field Service solutions for medical device companies (Salesforce Sales, Service, and Revenue Clouds)
"Wilco Source has played an essential role in driving patient, provider, and member experience transformation powered by Salesforce," said Kedar Relangi, Co-Founder and Chief Executive Officer of Wilco Source. "By joining the CitiusTech team, we will now have a wider industry presence and access to a large client base to apply our expertise and solutions, and truly transform consumer experience across healthcare and life sciences. "
Wilco Source brings proven capabilities and deep domain expertise through client-centric offerings, proprietary solutions, and frameworks that address critical industry needs to deliver enterprise transformation services and faster time-to-value for pharmaceutical companies, specialty hub service providers, and medical device companies. Some of the Wilco Source proprietary solutions include the Wilco REMS Central application available on the Salesforce AppExchange and the Wilco Docx SaaS application which accelerates intake automation. The company has demonstrated strong growth over the last few years, fueled by a strong market shift towards digital technology and growing adoption of Salesforce by healthcare and life sciences organizations.
The Wilco Source acquisition is the third acquisition by CitiusTech in specialized healthcare technology and consulting companies over the last four years. CitiusTech continues to selectively pursue strategic acquisition opportunities that deepen its healthcare domain expertise, build complementary technology capabilities, expand into new geographies, and strengthen relationships with key clients.
CitiusTech is a leading provider of digital technology and consulting services to payer, provider, medical technology, and life sciences companies. With over 8,000 healthcare technology professionals worldwide, CitiusTech powers healthcare digital innovation, business transformation and industry-wide convergence for over 130 organizations, through next-generation technologies, solutions, and products. Key focus areas include healthcare interoperability, secure data management, quality and performance analytics, value-based care, patient experience, medical imaging, connected health, payer-provider convergence, care coordination and population health management. CitiusTech's cutting-edge technology expertise, deep healthcare domain expertise and a strong focus on digital transformation enables healthcare and life sciences companies to reinvent themselves to deliver better outcomes, accelerate growth, drive efficiencies, and ultimately make a meaningful impact to patients. Follow CitiusTech on Twitter or LinkedIn.
Wilco Source is a trusted Salesforce Partner since 2014 with a history of success in healthcare and life sciences. With deep expertise in these industries and a focus on lead-to-cash and contact-to-resolution, Wilco Source enables its clients to optimize technology and processes and realize business results faster than ever. Wilco Source works with leading pharmaceutical companies, specialty hub service providers, medical device companies, medical providers, payers, and medical laboratories with a focus on driving enterprise-wide digital transformation, elevating experiences and automating processes. With a team of over 350 technology professionals and deep healthcare domain expertise, Wilco Source has built specialized services and proprietary solutions on the Salesforce platform.
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