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Salesforce-B2B-Commerce-Administrator Salesforce Accredited B2B Commerce Administrator

Exam Specification:

- exam Name: Salesforce Accredited B2B Commerce Administrator (Salesforce-B2B-Commerce-Administrator)
- exam Code: Salesforce-B2B-Commerce-Administrator
- exam Duration: 90 minutes
- exam Format: Multiple-choice and multiple-select questions

Course Outline:

1. Introduction to Salesforce B2B Commerce
- Overview of Salesforce B2B Commerce and its key features
- Understanding the role and responsibilities of a B2B Commerce Administrator

2. Managing B2B Commerce Catalogs and Products
- Setting up and managing product catalogs
- Creating and configuring products, categories, and bundles
- Implementing pricing and discount strategies

3. Configuring B2B Commerce Storefront
- Customizing the B2B Commerce storefront layout and design
- Managing branding elements and themes
- Configuring navigation menus, search functionality, and customer registration

4. Managing Orders and Fulfillment
- Handling order management processes, including creating, editing, and processing orders
- Configuring shipping and fulfillment options
- Managing returns and refunds

5. Implementing B2B Pricing and Quoting
- Configuring pricing rules and price lists
- Setting up quote processes and approvals
- Managing quote templates and generating quotes

6. Managing B2B Commerce Users and Security
- Creating and managing user accounts and roles
- Implementing user authentication and access controls
- Configuring data visibility and sharing settings

7. Monitoring and Reporting in B2B Commerce
- Setting up monitoring and analytics tools
- Creating reports and dashboards to track key B2B Commerce metrics
- Monitoring site performance and customer behavior

Exam Objectives:

1. Demonstrate knowledge of Salesforce B2B Commerce platform and its features.
2. Configure and manage B2B Commerce catalogs, products, and pricing.
3. Customize the B2B Commerce storefront to align with business requirements.
4. Manage orders, fulfillment, and returns in the B2B Commerce environment.
5. Implement pricing and quoting strategies for B2B customers.
6. Configure user accounts, security settings, and data access controls.
7. Monitor site performance and generate reports to track B2B Commerce metrics.

Exam Syllabus:

The exam syllabus covers the following syllabus (but is not limited to):

- Salesforce B2B Commerce overview
- Catalog and product management
- Storefront customization and branding
- Order management and fulfillment processes
- B2B pricing and quoting
- User and security management in B2B Commerce
- Monitoring and reporting in B2B Commerce
Salesforce Accredited B2B Commerce Administrator
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Question: 35
Which three media types can an admin attach to a Product?
A. Thumbnails
B. Product List Images
C. Videos
D. Attachments
E. Product Detail Images
Answer: B,D,E
Question: 36
Which two statements are true when upgrading Salesforce B2B Commerce from Release A to Release B? Choose 2
answers
A. Take a backup of all your Salesforce B2B Commerce data, since all data is most likely to get erased during the
upgrade.
B. Salesforce B2B Commerce upgrades do not touch data in Salesforce B2B Commerce objects
C. Salesforce B2B Commerce upgrades ONLY replaces and adds to Managed Package Meta Data already installed.
D. Take a backup of all the Salesforce B2B Commerce extensions, since most likely all the extensions are going to be
overwritten.
Answer: B,C
Question: 37
Which two actions are needed to make a Currency availableto a Storefront?
A. Add the currencies to available currencies in Setup
B. Enable the currency in the org
C. Add the new Currency Under setup in Supported Currencies
D. Add the currency to available currencies in the Store Administration
Answer: D
Question: 38
What is the "Show in Menu" attribute used for?
A. To remove the Category from displaying in the Nav Menu
B. To Deactivate the category from the entire storefront experience.
C. To remove the Category from the facet results.
D. To remove the Category from the facet results and the Nav Menu
Answer: A
Question: 39
What is the fastest way to deploy and activate a trial B2B storefront?
A. Deploy with a fresh dev org and import data
B. Publish and Activate Site and Skip Search
C. Deploy with trial data right after store creation
D. Complete productimport, configure relationships
Answer: C
Question: 40
What two optionsare available for a Product Class?
A. Variation Parent Product
B. Basic Product
C. Expansion Product
D. Variation Product
Answer: A,D
Question: 41
Which Org preference needs to be enabled in order to see the Order Summary object in Object Manager?
A. There is no action to take. Order Summary access is automatically enabled.
B. Person Accounts for Shoppers
C. Enhanced Commerce Orders
D. Person Accounts
Answer: C
Question: 42
Which is a workspace in the Commerce App?
A. Content Management
B. Commerce Reports
C. Product
D. Search
Answer: C
Question: 43
How many Stores can use the Same Catalog?
A. No Limit
B. 5.0
C. 3.0
D. 2.0
Answer: A
Question: 44
How can an administrator categorize a Variant Product?
A. Assign the Variant Product directly to the Category
B. Assign the Entitlement Policy to the Category
C. Assign the Price book Policy to the Category
D. Assign the Variant Parent Product directly to the Category
Answer: A
Question: 45
What step can a Buyer take to initiate the checkout process in a storefront on B2B commerce?
A. Click add all items in the wishlist
B. Click the checkout button onthe cart page
C. Click the next button on the checkout tile
D. Submit a PO (Purchase Order) for manual approval
Answer: B
Question: 46
How many Catalogs can an admin assign to a single store?
A. 5.0
B. 1.0
C. 3.0
D. 2.0
Answer: B
Question: 47
Which two records must an administrator load individually in the Commerce App?
A. Stores
B. Catalogs
C. Pricing
D. Products
Answer: C,D
Question: 48
Which two statements are true regarding the proper setup of subscriptions?
Choose 2 answers
A. There must be two CC pricelist items for each subscription, the upfront cost and recurring price.
B. A business user can define a standard product and SubProdTerm can be defined to enable a customer to purchase a
subscription.
C. The storefront associated with the SPT will provide the entitlement needed to display the subscription in the catalog
for the given customer.
D. Only one SPTs can be defined or a subscription.
Answer: A,C
Question: 49
After updating a Page Label record, which action is required to see those changes reflected in a storefront?
A. Rebuild and activate Configuration Cache in CC Admin > Global Settings> Configuration Cache Management.
B. Deactivate and Activate the storefront community.
C. Clear browser Cache on the computer.
D. Refresh Page Label Cache in CC Admin > Global Settings > Indexing.
Answer: D
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Salesforce Administrator helper - BingNews https://killexams.com/pass4sure/exam-detail/Salesforce-B2B-Commerce-Administrator Search results Salesforce Administrator helper - BingNews https://killexams.com/pass4sure/exam-detail/Salesforce-B2B-Commerce-Administrator https://killexams.com/exam_list/Salesforce This Is What Whales Are Betting On Salesforce

Deep-pocketed investors have adopted a bearish approach towards Salesforce CRM, and it's something market players shouldn't ignore. Our tracking of public options records at Benzinga unveiled this significant move today. The identity of these investors remains unknown, but such a substantial move in CRM usually suggests something big is about to happen.

We gleaned this information from our observations today when Benzinga's options scanner highlighted 24 extraordinary options activities for Salesforce. This level of activity is out of the ordinary.

The general mood among these heavyweight investors is divided, with 33% leaning bullish and 66% bearish. Among these notable options, 10 are puts, totaling $980,886, and 14 are calls, amounting to $619,813.

What's The Price Target?

Based on the trading activity, it appears that the significant investors are aiming for a price territory stretching from $140.0 to $390.0 for Salesforce over the recent three months.

Insights into Volume & Open Interest

In terms of liquidity and interest, the mean open interest for Salesforce options trades today is 930.53 with a total volume of 5,604.00.

In the following chart, we are able to follow the development of volume and open interest of call and put options for Salesforce's big money trades within a strike price range of $140.0 to $390.0 over the last 30 days.

Salesforce Option Volume And Open Interest Over Last 30 Days

Largest Options Trades Observed:

Symbol PUT/CALL Trade Type Sentiment Exp. Date Strike Price Total Trade Price Open Interest Volume
CRM PUT SWEEP BEARISH 01/12/24 $255.00 $240.2K 752 1.0K
CRM PUT SWEEP BEARISH 01/12/24 $255.00 $204.2K 752 2.8K
CRM PUT SWEEP BULLISH 01/12/24 $255.00 $144.3K 752 7
CRM CALL TRADE BULLISH 01/17/25 $200.00 $107.2K 1.6K 0
CRM PUT SWEEP BULLISH 01/12/24 $255.00 $88.0K 752 517

About Salesforce

Salesforce Inc provides enterprise cloud computing solutions. The company offers customer relationship management technology that brings companies and customers together. Its Customer 360 platform helps the group to deliver a single source of truth, connecting customer data across systems, apps, and devices to help companies sell, service, market, and conduct commerce. It also offers Service Cloud for customer support, Marketing Cloud for digital marketing campaigns, Commerce Cloud as an e-commerce engine, the Salesforce Platform, which allows enterprises to build applications, and other solutions, such as MuleSoft for data integration.

After a thorough review of the options trading surrounding Salesforce, we move to examine the company in more detail. This includes an assessment of its current market status and performance.

Current Position of Salesforce

  • Currently trading with a volume of 2,053,020, the CRM's price is down by -1.15%, now at $253.19.
  • RSI readings suggest the stock is currently may be approaching overbought.
  • Anticipated earnings release is in 56 days.

What Analysts Are Saying About Salesforce

In the last month, 4 experts released ratings on this stock with an average target price of $307.5.

  • An analyst from Wolfe Research has elevated its stance to Outperform, setting a new price target at $315.
  • Maintaining their stance, an analyst from Piper Sandler continues to hold a Neutral rating for Salesforce, targeting a price of $285.
  • In a cautious move, an analyst from Wells Fargo downgraded its rating to Equal-Weight, setting a price target of $280.
  • Showing optimism, an analyst from Morgan Stanley upgrades its rating to Overweight with a revised price target of $350.

Trading options involves greater risks but also offers the potential for higher profits. Savvy traders mitigate these risks through ongoing education, strategic trade adjustments, utilizing various indicators, and staying attuned to market dynamics. Keep up with the latest options trades for Salesforce with Benzinga Pro for real-time alerts.

© 2024 Benzinga.com. Benzinga does not provide investment advice. All rights reserved.

Wed, 03 Jan 2024 03:15:00 -0600 en text/html https://www.benzinga.com/markets/options/24/01/36475361/this-is-what-whales-are-betting-on-salesforce
Best Salesforce Certification Courses

Salesforce skills and certifications are in high demand in the information technology industry and you’ll be positioned to take your career to the next level with a few certifications under your belt. 

But what’s the best way to prepare for the exam? An online Salesforce certification course is an ideal place to start. Whether you’re new to Salesforce or need to brush up on your skills, we’ll go over several options for you to choose from that go beyond an exam guide.

The Best Salesforce Certification Courses

We explored over 100 Salesforce certification courses on the web and come up with our top picks. The featured courses are from LinkedIn Learning, PluralSight, Trailhead and Udemy. While this CRM platform is popular and these names are well-known, you should the platform that make the most sense for your needs.

Here’s a description of each course, who it’s for and the price point. We’ve also categorized the courses by skill level: beginners, intermediate students and advanced students.  

Salesforce Certification Courses for Beginners

These Salesforce Certification Courses are great for if you’re just learning the ropes.

1. The Complete Salesforce Classic Administrator by Udemy

  • Who it’s for: Beginners
  • Price: $19.99

Just $19.99 gets you a seat in this bestselling course from Udemy — it’ll teach you everything you need to know to pass the Salesforce Administrator Certification Exam.

When you enroll, you’ll have instant access to 10.5 hours of on-demand video, 17 articles, 2 downloadable resources and 1 practice test. The class begins with a lesson on how to create your own free account. You’ll also learn core concepts of the platform along with the mechanics of deploying the Lightning Experience in Salesforce.

The class is instructed by Mike Wheeler, Salesforce trainer, and Aaron Wheeler, Adobe certified expert. It’s designed for beginners and those who are a bit more experienced who want to take the Salesforce Administrator Exam. 

2. Prepare for Your Salesforce Administrator Credential by Trailhead 

  • Who it’s for: Beginners
  • Price: Free 

It’s fun to prepare for your Salesforce Administrator Certification exam through Trailhead’s course. 

This 53-hour class begins with an overview of the exam so you’ll know what to expect when it’s time to test. It’s followed by an organization setup task in Salesforce. Once you’ve got the foundational work out of the way, you’ll jump right into the first Salesforce Platform Basics module. 

As the course progresses, you’ll be required to complete a series of assignments and projects to demonstrate your proficiency in the subject. The class wraps up with helpful study tools and a practice test. 

Enrollment is free, but you’ll need to sign up for a Trailhead account to get started. 

3. Formula Fundamentals in Salesforce by PluralSight 

  • Who it’s for: Beginners
  • Price: Included with a monthly subscription 

You might want to gain a better understanding of how Salesforce formulas work if you want to enhance your user experience. This 5-star course is worth exploring. The class is a little over 1.5 hours and includes 6 modules. 

Instructor and software developer Dan Appleman covers formulas, data, operators and functions. He also shares real-life examples and testing formulas that can significantly assist you when as you use the platform. 

The enrollment fee for Formula Fundamentals in Salesforce is included in the $29 PluralSight monthly subscription. You can also grab a seat for free by signing up for a 10-day trial. 

Have you mastered Salesforce mechanics? If not, these intermediate-level courses may be a good fit.

4. Cert Prep: Salesforce Certified Administration by LinkedIn Learning (Formerly Lynda.com)

  • Who it’s for: Intermediate students
  • Price: Included with a monthly membership

Taught by Christopher Matthew Spencer, a Salesforce certified administrator, this course is best for those who are ready to start preparing for the qualification exam. 

The 1-hour class touches on the benefits of certification, what’s included in the exam and how to register. You’ll also learn which study materials are most useful and the tips you should implement to increase your odds of earning a passing score on the first attempt. 

It’s free to enroll with a $29.99 LinkedIn Learning monthly membership. But if you’re not yet a member, sign up for a free 1-month subscription to access the course for free.

5. Salesforce Platform App Builder Certification Course by Udemy

  • Who it’s for: Intermediate students 
  • Price: $19.99

Learn what it takes to pass the Salesforce Platform App Builder Certification Exam in this bestselling course from Udemy. You’ll also learn how to set up security and access permissions, configure a role hierarchy, build apps on the platform and a host of other useful skills. 

This class includes 19 hours of on-demand video, 11 articles and 6 downloadable resources to supplement your learning. Once you’ve reached the finish line, you’ll receive a Certificate of Completion. 

Enrollment is only $19.99 and it’s best to have a working knowledge of Salesforce before you sign up for the class.

6. Prepare for Your Salesforce Platform App Builder Credential by Trailhead

  • Who it’s for: Intermediate students
  • Price: Free 

You’ll be able to review key concepts that appear on the Salesforce Platform App Builder exam. This class begins with a primer on Salesforce fundamentals and dives into more complex concepts related to app building. 

The material is delivered through interactive modules that include hands-on tasks and projects designed to enhance your experience. After the course, you can work through real-life simulations that apply to concepts featured in the certification exam. Expect to spend approximately 55 hours working through the course.

Make sure you know design, building and implementation of custom application basics before you enroll in the course. 

Advanced Salesforce Certification Courses

Do you have extensive knowledge of the platform or are you a Salesforce certified administrator? You may be interested in these advanced courses.

7. Salesforce Certified Advanced Administrator- Part 1 by Udemy 

  • Who it’s for: Advanced students
  • Price: $19.99

Do you want to take your career to the next level as a Salesforce Certified Advanced Administrator? This course, the first of a 3-part series, will give you a sneak peek into what the process entails. You can proceed with the other 2 classes in Udemy if you enjoyed the first.

Test drive this 5-hour course for only $19.99. You can receive your money back within 30 days of enrollment if you’re not satisfied for any reason.

The Salesforce Administrator Certification Credential is a prerequisite for this course and you’ll also need it to sit for the exam. 

8. Salesforce Sales Cloud Consultant Certification by Udemy

  • Who it’s for: Advanced students
  • Price: $19.99

Are you interested in the Cloud Consultant Certification? If so, you might want to consider taking this class. This Udemy bestseller will equip you with the knowledge needed to pass the exam. Over 1,700 students have enrolled in this comprehensive course to date. 

You’ll be able to access a thorough discussion of the components of the exam. Instructor Mike Wheeler also covers implementation strategies, sales cloud solution design, marketing and leads, opportunity management, sales productivity and a host of other integral concepts. 

You can enroll for $19.99 and have instant access to 11 hours of on-demand video, 13 articles and 7 downloadable resources. 

9. Salesforce Service Cloud Consultant Certification Course by Udemy

  • Who it’s for: Advanced students 
  • Price: $19.99

This bestselling course will prepare you to pass the Salesforce Service Cloud Consultant Certification Exam. It includes 115 lectures condensed into 11 hours of video. You will also have access to 9 articles when you enroll. 

Instructors Mike and Aaron Wheeler offer 11 modules to give you access to essential industry knowledge. You’ll also earn the mechanics of implementation strategies, service cloud solution design, building custom service apps, knowledge management and interaction channels. 

Enrollment is $19.99 and you should have experience working in Salesforce before you register for this class. 

What Makes a Great Salesforce Certification Course?

Going beyond a practice exam, you need a certificate course that meets you where you are. The best Salesforce certification programs meet the following criteria

Taught by an Experienced Salesforce Trainer

Are you an IT employee? If so, you’re well aware that Salesforce is a sophisticated customer relationship management platform. Make sure you get an instructor who can break down terms, concepts and methodology. Look for a Salesforce trainer who’s well-versed in the platform and understands how to get you through the online certificate program. A Salesforce consultant may know the platform, but make sure they teach in a manner that speaks to you.

Interactive and Includes Resources 

You can’t expect to become skilled in Salesforce by reading a multi-page document. For this reason, the course should be interactive and include tasks or projects that allow you to apply the knowledge you’ve learned in the modules. It’s also a bonus if the instructor provides demonstrations for you to reference at a later date if needed. 

Most importantly, the course should include at least 1 practice exam to test your proficiency in the material. Otherwise, you won’t know whether you’re prepared to take the salesforce certification exam or if you need more time to study. 

Self-Paced

Some classes may force you to rush through the material to meet deadlines. As you explore sales Certification courses, confirm that you’re allowed to work at your own pace prior to the Salesforce exam. That way, you can take your time and give yourself the best chance at passing the applicable exam on the first attempt. 

Choose the Right Salesforce Certification Course

Enrolling in a reputable Salesforce certification course is the best way to set yourself up for success. You’ll take the guesswork out of trying to figure out what concepts to focus on and you’ll increase the odds of passing on the first try. 

New to Salesforce? Consider a free course to get acclimated with the platform. Once you’ve mastered the basics, move on to more complex material — enroll in intermediate and advanced courses. 

Confirm that the course is taught by a Salesforce trainer with a stellar track record. The course should also be self-paced so you have an ample amount of time to understand, retain and apply the information shared in the class. 

Frequently Asked Questions

A

Benzinga recommends The Complete Salesforce Classic Administrator and Prepare for Your Salesforce Administrator Credentials.

A

It takes 6 weeks to complete the certification, depending on your experience.

A

Depending on the industry in which you work and your role, you may or may not need Salesforce certification to obtain gainful employment. However, it is wise to receive as much training as you can to make yourself more marketable over the long-term.

Wed, 13 Dec 2023 10:01:00 -0600 en text/html https://www.benzinga.com/money/best-salesforce-certification-courses
Building Skills: Deep Dive Into Salesforce Admin And Developer Courses

(MENAFN- AsiaNet News) In the ever-evolving landscape of proactive technology, professionals often find themselves with a strong desire for significant growth. Salesforce administration is an area that presents an internal perspective on the responses of experienced individuals to activities and developments in a region where a particular activity or development is vital. Salesforce administrators and developers are in demand, especially those who possess professional salesforce skills, as businesses heavily rely on them. Given that salesforces are utilized to expand businesses and streamline operations, the visibility of salesforce administrators and developers is crucial for making informed decisions.


This article sheds light on the extensive view of salesforce courses worldwide, providing opportunities for those who aspire to gain substantial experience in this field.

Growing Demand for the Salesforce Experience


The process of stepping out into the details of the Salesforce course is crucial for Salesforce professionals to understand how the necessary requirements are generated. Salesforce, a cloud-based Customer Relationship Management (CRM) platform, stands out as the primary choice for organizations that operate on an individualized basis. Its powerful technological solutions facilitate businesses in managing customer engagement, making customer interactions smoother, and assisting in the protection of numerous organizations.


Businesses increasingly welcome Salesforce specialists to enhance customer engagement, streamline processes, and greatly contribute to the security of various organizations. To familiarize and develop skills, students are encouraged to engage with Salesforce admins and developers. Recognizing the growing demand for Salesforce specialists, many Salesforce training and management programs are actively offering support. The knowledge of those who aspire to make it their own is further enriched, marking a vital aspect of future exploration.

1. Basics of Salesforce Course
A journey to becoming a Salesforce expert often begins with enrolling in a comprehensive Salesforce course. These courses are designed for both beginners and experienced professionals looking to upskill or transition into the Salesforce ecosystem. A Salesforce course typically covers key aspects such as:

    Introduction to Salesforce: Understand the basics of the Salesforce platform, its architecture, and the role it plays in modern businesses. Salesforce Admin Training: Learn the ins and outs of Salesforce administration, including user management, security settings, and data management. Salesforce Developer Training: Dives into the world of Apex programming language, Visualforce Pages, and Lightning Components to build custom applications.

2. Importance of Salesforce Training

When it comes to Salesforce training, location can play an important role. Known as the Silicon Valley of India, Bangalore is a hub for IT professionals looking to hone their skills. With Salesforce training in Bangalore gaining importance, the city is home to various reputed training institutes. A great provider is CRS Info Solutions, a leading firm that offers the best Salesforce courses.

Salesforce Admin Courses: Navigate the Platform with Finesse

Salesforce administrators play an important role in ensuring the smooth functioning of the platform in an organization. Admin courses are designed to provide individuals with the skills needed to efficiently configure and manage Salesforce.

Key Features of Salesforce Admin Courses:

    User Management: Learn to create and manage user profiles, customize dashboards, and control access to data.
    Workflow Automation: Learn how to automate business processes using workflows, reducing manual effort and increasing efficiency.
    Data Management: Expertise in importing, exporting, cleaning data and ensuring data integrity in the Salesforce environment.
    Security Implementation : Expertise in implementing security measures, including role hierarchies, sharing rules, and field-level security.
    Reports and Dashboards: Gain skills to create insightful reports and dashboards that provide actionable insights to decision makers.
    Introduction to Apex: Gain a fundamental understanding of Apex, Salesforce's programming language, to customize and extend the platform.


Completing a Salesforce admin course not only equips you with technical knowledge, but also gives you a comprehensive view of how Salesforce works in an organizational context.

Salesforce Developer Courses: Build Solutions with Code

For those who lean towards the technical side of Salesforce, to provide the skills needed to create custom applications and functionality on the platform

Key Features of Salesforce Developer Courses:

    Apex Programming: Dive into the intricacies of Apex Programming, Salesforce's proprietary language, to create custom logic and business processes.
    Visualforce Pages: Learn to develop custom user interfaces with Visualforce, allowing the creation of unique and tailored experiences.
    Lightning Components: Learn how to build Lightning Components, promoting the development of dynamic and responsive applications.
    Integration Techniques: Gain insights into integrating Salesforce with other applications and systems, enabling seamless data flow.
    Testing and Debugging: Master the art of testing and debugging your code to ensure the reliability and performance of your Salesforce applications.
    Source Control and Deployment: Explore best practices for version control and deployment, critical to managing change in a collaborative environment.

Choosing the Right Salesforce Course

With so many Salesforce courses available, choosing the right one can be overwhelming. Here are some factors to consider when making this critical decision:

    Course Content: Depending on your career goals, ensure that the course covers all essential syllabus relevant to administration or development.
    Hands-on experience: Look for courses that provide practical exercises and real-world projects. Hands-on experience is invaluable for gaining confidence and mastering Salesforce skills.
    Instructor Expertise: Check the qualifications and experience of the instructors. The best courses are often taught by industry experts who have a deep understanding of Salesforce.
    Certification Preparation: If certification is your goal, choose courses that include exam preparation material. Salesforce certifications are widely recognized in the industry and can Strengthen your career prospects.

Choosing a trusted partner in Salesforce training

For those looking for the best Salesforce training in Bangalore, CRS Info Solutions stands out as a reputable organization with a track record of producing expert and certified Salesforce professionals. Their courses are designed to meet the diverse needs of individuals, whether they are beginners or seasoned professionals seeking higher skills.


In conclusion, investing in a Salesforce course is a smart move for anyone aiming to excel in the fast-growing CRM field. Whether you choose a Salesforce Admin course to manage and configure the platform or a Salesforce Developer course to create custom applications, the right training is the key to unlocking your full potential. As you begin this learning journey, remember that CRS Info Solutions offers a path to success by providing comprehensive Salesforce training and beyond. Mastering Salesforce is not just a career choice; It is a commitment to stay at the forefront of technological innovation in the business world.

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Mon, 11 Dec 2023 14:00:00 -0600 Date text/html https://menafn.com/1107577046/Building-Skills-Deep-Dive-Into-Salesforce-Admin-And-Developer-Courses
Salesforce Gives Help Desks A Social, Mobile Twist

Salesforce.com continued its social enterprise mission Tuesday with the launch of a customer service play, dubbed Desk.com, that the SaaS giant said injects social and mobile capabilities into the help desk.

According to San Francisco-based Salesforce, Desk.com lets businesses offer personal customer service via a social and mobile help desk and enables businesses to work with customers over major social networks, including Twitter and Facebook, or over e-mail, the phone or the Web.

Desk.com Mobile, meanwhile, "allows companies to carry a help desk in their pocket and answer customers on the go," according to Salesforce.

[Related: Dreamforce: Benioff Shines Light On Salesforce's Social Enterprise ]

“We built Desk.com so that every company can deliver personal customer service in a social and mobile world. Desk.com is social at its core; its mobile app instantly lets any employee, anywhere, deliver awesome customer service; and it can be deployed quickly and easily,” said Alex Bard, vice president and general manager of Desk.com, in a statement.

Salesforce said Desk.com taps into the growing social revolution in which the number of social networking users has eclipsed e-mail users and roughly one-quarter of the time spent online is spent on social networks.

Salesforce's Desk.com adds a social help desk that integrates social networks into other support channels such as e-mail, phone and Web into a single agent desktop. The Facebook and Twitter integrations are standard in Desk.com and accounts can be linked quickly to the Desk.com agent desktop.

Desk.com Mobile leverages HTML5 to let employees respond to customers from mobile devices, including iPhone and Android. The mobile version lets users access the same information as the standard version and respond using the same filters as the desktop client. Mobile users can also reassign, change groups, change status, change priority of cases and modify customer information, Salesforce said.

According to Salesforce, Desk.com can be deployed companywide in a weekend and offers easy sign-up, speedy deployment and easy reporting.

Desk.com is available now, starting at $49 per full-time agent per month with flex pricing available for $1 per part-time agent per hour. The mobile version is also available at no extra cost for full-time agents. Reporting for Desk.com is scheduled to launch in the first quarter of 2012.

Fri, 15 Dec 2023 13:13:00 -0600 text/html https://www.crn.com/news/cloud/232500784/salesforce-gives-help-desks-a-social-mobile-twist
New generative AI-powered SaaS security expert from AppOmni

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Enterprises use an enormous amount of Software as a service (SaaS) applications. According to one estimate, the largest organizations use as many as 371, a 32% increase from 2021. 

However, these apps are often disparate among departments with no clear clarity or oversight into who’s using what. And — whether intentionally or unintentionally — they can very easily be misconfigured, presenting a slew of security issues. 

“SaaS applications today are so complex, you almost need a dedicated expert in each one to secure them,” Joseph Thacker, principal AI engineer for SaaS Security Posture Management (SSPM) provider AppOmni, told VentureBeat. “No organizations have that type of expertise, so you end up with overworked security teams trying to go in and understand all the security settings.”

To help enterprises handle all this sprawl, AppOmni today announced its new trademarked tool AskOmni, a generative AI-powered SaaS security assistant. Users can ask critical security questions and the system, in plain language, will report back critical data and remediation steps. 

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“It’s effectively a SaaS security expert,” said Thacker.

Too much complexity, noise

Enterprises don’t prioritize SaaS security enough, Thacker contended, even when that’s where their core IP and sensitive data reside.

But organizations and security teams need to change their mindsets when it comes to SaaS, he said — threat actors can access data directly as opposed to attacking a device or framework, making it a “whole different ecosystem.”

The amalgam of apps are difficult to rein in, and the number of security findings and alerts coming in can feel like facing an avalanche. So simply understanding what to tackle is the first big problem. “It’s shadow IT all over again,” said Thacker, adding that “AI is the new shadow IT.”

Added to this is the fact that Salesforce, Microsoft 365 and others have thousands of developers pushing changes every day. 

“Where do you start?” said Thacker. “You’ve got complexity, a step below that you have a security team that doesn’t even know what’s in the wild and being used by your staff. How can you keep up?”

While alerts can be overwhelming, much of it is just noise, he noted. “There’s hardly anything malicious going on at scale, but there are small things.”

Furthermore, permissions management can be extremely difficult. 

For instance, Thacker posited, that if you want to check username-to-admin correlation in audit logs across SaaS apps, how do you do that across apps where field names are all different? (In one, a username might be “user_name,” in another “username,” and in a third “username1,” with no consistency.) 

“Most employees have access to way too much data,” said Thacker, but tracking that down can be problematic and sometimes unfeasible. 

AskOmni a SaaS security expert

To address these problems, AskOmni — which is available today as a tech preview and will be rolled out in phases in 2024 — uses gen AI and natural language queries for common SaaS security decisions. Users can ask the system questions to understand what SaaS apps they’re using and AppOmni’s security capabilities. 

The user-friendly platform performs contextual analysis and aggregates disparate data points to identify issues and assess risk, then alerts in plain language critical issues and walks users through remediation steps.

AskOmni pulls in relevant findings on alerts for context and can surface attack chains, Thacker explained. Going forward, it can notify administrators about issues caused by privilege overprovisioning based on account access patterns, user permissions and access levels, sensitive data or compliance requirements. It also flags new threats, explaining potential consequences and offering remediation steps.

One of AskOmni’s biggest asks, Thacker said, is ‘If I want to secure ‘X’ environment, how can I do that in AppOmni?’ 

In response, the system will use context on how AppOmni prefers to secure Slack, for instance, pulling from Slack documentation to enhance its answer. Or, it can interact with the Azure Active Directory and write a Powershell script to secure a particular component of Microsoft 365. 

“It can walk you through remediation advice and write remediation scripts,” said Thacker. 

‘Killer features’ are still aspirational, but on the horizon

AskOmni is still in its early stages, Thacker pointed out, but down the line, the goal is that it will be able to handle “really grandiose questions.”

This could include “What should I remediate first?,” or “This user was just let go, what SaaS apps did he use and how do I secure those?”

“The killer feature will be when we can ask a single question about the entire AppOmni instance,” said Thacker. 

While giving AI the ability to access all data in a tenant is still aspirational at this point, it is the future. Models will only continue to Strengthen and become less expensive with time, Thacker pointed out. 

“We’re barely scratching the surface of what’s possible for AI,” he said. 

He added that “so many people are ‘Debbie Downers’ about what AI can do.” 

Focus is often placed on what AI can’t do, but those ‘can’ts’ can be overcome with more context and examples and “harnesses or libraries wrapped around the LLM” that the model can use to shore up its weaknesses, he said. 

Ultimately, “AI is going to revolutionize and make everything higher utility, lower effort so that we can spend more time solving new problems.”

VentureBeat's mission is to be a digital town square for technical decision-makers to gain knowledge about transformative enterprise technology and transact. Discover our Briefings.

Tue, 19 Dec 2023 18:07:00 -0600 Taryn Plumb en-US text/html https://venturebeat.com/security/new-generative-ai-powered-saas-security-expert-from-appomni/
ACS PRF Salesforce Registration Help

The ACS PRF online proposal system is a customized version of the Salesforce Community Portal.

Acess to the Petroleum Research Fund (PRF) Portal to submit an application or grant requirement requires: 1) ACS User ID, and 2) PRF Portal Registration.  If you have an ACS ID or need to create one, you should verify that you can logon well in advance of the submission deadline since this system is not administered by PRF.   You should also submit your PRF Portal Registration form well in advance of the proposal submission period since access must be approved by PRF.  If you already have an ACS ID, you can bypass Step 1 and go directly to the PRF Pre-Registration Form (Step 2,  PRF Portal Registration, Below).  Please do not hesitate to contact us at PRFSupport@acs.org  if you have any questions regarding access to the PRF Portal.

1.  An American Chemical Society (ACS) User ID:  You can obtain one for free by clicking on the [Don't Have an ACS ID? Create one today] button on the portal logon (See Figure 1, Item #3).  You do not need to be an ACS member to obtain a User ID (Figure 2, Item #2).   If a Member Number is not provided, the system will assign a Customer Number.  The  Customer Number along with the ACS User ID will be needed to submit PRF Portal Registration form.   ACS permits individuals to create multiple IDs so you can create an ID specifically for PRF activities.   If you cannot remember the password, there is a "Forgot User Name or Password" option on the logon screen (Figure 1, Item 2).  

After providing the necessary information, click the [Create an Account] button at the bottom of the form as shown in Figure 2.

After creating the ACS ID, a confirmation will be displayed as shown in Figure 3.   To obtain your Customer or Member Number and User Name click on the My Account link (Figure 3, Item #1).

The Customer or Member Number and User Name are listed in the My Account Overview Tab as shown in Figure 4 (Item #1).  These two information items will be used to establish a unique contact record in the PRF System which is different from the ACS ID System.  You will need to enter these values in the PRF Portal Registration Form (Figure 4 ).  Please note that the email (Figure 4, Item #2) associated with your ACS ID can be different from that provided on the PRF Registration Form which should be your institutional email.

Click the [Back] button on your browser after copying for Customer Number and User Name to return to confirmation screen as shown in Figure 5.

2.  PRF Portal Registration:   After creating your ACS ID, click on the yellow [PRF Proposal & Grant Administration] button as shown in Figure 3 to start the PRF registration process.  A PRF Pre-Registration Form with entered data and ready for submission is shown in Figure 6.  This form will create a contact record and role--either as a Principal Investigator (PI) or Grant Officer--in the PRF System.   If you are submitting on the behalf of a PI or submitting multiple applications for different PIs, you should choose the Grant Officer option.  The email address that you provide on the PRF Pre-Registration form must be your institutional email address; non-insitutional emails will be rejected (Figure 6, Item #2).  If you are a Co-PI, do not initiate the submission; please work with the PI or grant officers to submit the application.

After selecting the role, select an institution from the searchable list of institution names.  If your organization is not eligible or never applied for a PRF grant, it will not be available in the search box.  If you are not able to find your institution and believe you are eligible, please contact PRFSupport@acs.org.  If you selected Principal Investigator as your role, you will need to select a department .  The list of departments is based on the institution selected.   The Department field will not display if the Grant Officer role is selected.  If you are not able to find your department, please enter it into the field shown in Figure 6 (Item #1).

Wed, 17 Feb 2021 03:57:00 -0600 en text/html https://www.acs.org/funding/grants/petroleum-research-fund/applicants/salesforce-registration-help.html
Salesforce Services Market Set to Surge with a 14.4% CAGR, Aiming for a Whopping US$ 33.5 Billion by 2029

The salesforce services market is set to top US$ 13 Billion in 2022 and is predicted to expand at a stupendous CAGR of 14.4% to reach a valuation of US$ 33.5 Billion by 2029. Salesforce services currently account for a 2% share in the global IT services market. Market development is mainly forced by the increasing adoption of salesforce services in the BFSI industry.

As Salesforce services defy the ‘one-size-fits-all’ concept, service providers are offering end-to-end assistance to help end-users get services that are best suited to their requirements. With thousands of Salesforce implementations across multiple enterprises, the Salesforce service providers are extensively focusing on creating impactful experiences to generate substantial profits.

Opportunities galore for manufacturers with the increasing focus of businesses on improved customer engagement and interaction – key imperative driving growth and profitability amid competitive spaces.

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https://www.futuremarketinsights.com/reports/sample/rep-gb-4751

Some of the highly-effective Salesforce offerings- marketing cloud, commerce cloud, and community cloud to name a few- have gained immense popularity over the years, which is further nudging businesses to choose Salesforce services for long-term returns.

North America – A Hub of Opportunities for Service Providers:
According to the report, the increasing adoption of Salesforce services in the BFSI sector is likely to continue, making it one of the most lucrative verticals for Salesforce service vendors. Over the years, the focus of BFSI has shifted toward fruitful customer engagement in real-time and across any device. This, in turn, is pushing the demand for the adoption of Salesforce services in BFSI, thereby giving new opportunities for the Salesforce service vendors to reap profits.

Growth prospects for the Salesforce services, as the report opines, are high in North America, particularly in the US. In addition, the adoption of Salesforce services in Western Europe is estimated to intensify by the end of 2029, which is likely to encourage the vendors to solidify their service capabilities.

As far as growth and expansion are concerned, strategic business partnerships and acquisitions will continue to be the best way forward for vendors. Those alliances will lay the foundation for bespoke innovations to come to the fore, thereby creating a ‘win-win’ for both parties involved. Considering the challenges enterprises face in terms of Salesforce deployment, key service providers active in the market will continue to focus on offering unmatched support and assistance in a bid to ensure client satisfaction and engagement.

In addition, Salesforce service providers will also continue to center on getting ‘Salesforce service certifications’ to reap benefits in the long run, as these certifications will not only help them strengthen their core competencies but also expand their client bases.

Leading Key Players:
Since there are so many companies actively providing salesforce services, the nature of the market has become quite competitive. SAP SE, Oracle Corporation, Microsoft Corporation, Salesforce.com Inc., Adobe Inc., DXC Technology, Accenture PLC, IBM Corporation, Pegasystems Inc., Verint Systems Inc., Tata Consultancy Services Limited, and AT&T Inc. are some of the leading salesforce service companies.

Immediate Access: Buy Today for a Comprehensive Report
https://www.futuremarketinsights.com/checkout/4751

Salesforce Services Market Segmentation:

By Type of Service:

  • Planning
    • Advisory Services
    • Change Management
  • Implementation
    • Integrated Services
    • Custom Application Development
    • Application Modernisation and Data Migration
    • Testing Services
  • Manage
    • Monitoring
    • Upgrade
    • Governance
    • Helpdesk
    • Training
    • BPO

By Application:

  • Sales Cloud
  • Service Cloud
  • Marketing Cloud
  • App Cloud
  • Commerce Cloud
  • Analytics

By Vertical:

  • Salesforce Services in BFSI
  • Salesforce Services in Healthcare and Life Sciences
  • Salesforce Services in Media and Telecom
  • Salesforce Services in Retail and CPG
  • Salesforce Services in Government
  • Salesforce Services in Manufacturing
  • Salesforce Services in High Technology
  • Salesforce Services in Energy & Utilities

By Region:

  • North America
  • Latin America
  • Europe
  • East Asia
  • South Asia & Pacific
  • Middle East & Africa (MEA)

About Future Market Insights (FMI):

Future Market Insights, Inc. (ESOMAR certified, recipient of the Stevie Award, and a member of the Greater New York Chamber of Commerce) offers profound insights into the driving factors that are boosting demand in the market. FMI stands as the leading global provider of market intelligence, advisory services, consulting, and events for the Packaging, Food and Beverage, Consumer Technology, Healthcare, Industrial, and Chemicals markets. With a vast team of over 5000 analysts worldwide, FMI provides global, regional, and local expertise on diverse domains and industry trends across more than 110 countries.

Contact Us:        

Nandini Singh Sawlani   

Future Market Insights Inc.
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For Sales Enquiries: 
sales@futuremarketinsights.com
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Sun, 31 Dec 2023 20:05:00 -0600 en-US text/html https://www.fmiblog.com/2024/01/01/salesforce-services-market-set-to-surge-with-a-14-4-cagr-aiming-for-a-whopping-us-33-5-billion-by-2029/
Generative AI to help transform healthcare: Salesforce

Artificial Intelligence (AI) will be used as a force for good, but only with equitable access and generative AI will help healthcare to begin a once-in-a-lifetime transformation, say experts at Salesforce, a cloud-based US software firm.

“AI presents a massive and exciting opportunity for purpose-driven organisations to better serve their communities – but adopting this technology will require funding and expertise that many resource-constrained organisations lack.

“This will be a critical new endeavor for the philanthropic community: ensuring equitable access to AI for the nonprofits that are tackling the world’s toughest social and environmental challenges,” says Becky Ferguson, CEO, Salesforce Foundation, and SVP of Philanthropy, Salesforce.

Changing the cost trajectory

“The US alone spends $3.7 trillion on healthcare, which equates to $1 trillion in administrative waste. With this in mind, my prediction is that generative AI will transform healthcare, fundamentally changing the cost trajectory of the industry. The technology will be used to create efficiencies in claim management and summarisation, turn unstructured data into insights and spot patterns to predict at-risk patients, and create new diagnosis and prevention checkpoints,” says Amit Khanna, SVP & GM, Health & Life Sciences, Salesforce.

Besides, AI will help fight the climate crisis and help sustainability reporting standards to grow up. “2023 has been a frightening year for our planet. And yet, we have promising AI-powered solutions for both climate change mitigation and climate adaptation. WeaveGrid deploys machine learning to optimally orchestrate EV charging for utilities, automakers, and drivers, while Pano AI uses AI to detect wildfires earlier,” says Claudine Emeott, Partner, Salesforce Ventures.

“Companies will increasingly face a global web of more rigorous standards due to new climate-related reporting requirements — from the recently passed SB 253 in California to the upcoming SEC climate disclosure rule to the EU’s Corporate Sustainability Reporting Directive. AI will be a crucial tool to help businesses meet these standards while reducing the burden of sustainability reporting,” says Suzanne DiBianca, EVP and Chief Impact Officer, Salesforce.

Copyright 2022 Al Hilal Publishing and Marketing Group Provided by SyndiGate Media Inc. (Syndigate.info).

Mon, 01 Jan 2024 10:00:00 -0600 en text/html https://www.zawya.com/en/business/healthcare/generative-ai-to-help-transform-healthcare-salesforce-vx1bqnlt
Building Skills: Deep Dive into Salesforce Admin and Developer Courses No result found, try new keyword!In the ever-evolving landscape of proactive technology, professionals often find themselves with a strong desire for significant growth. Salesforce administration is an area that presents an internal ... Mon, 11 Dec 2023 16:38:23 -0600 en-us text/html https://www.msn.com/




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