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Which Salesforce feature enables you to create and manage personalized video
A. Lightning App Builder
B. Process Builder
C. Workflow rules
D. Salesforce Video Studio Answer: D
Explanation: Salesforce Video Studio is a feature that enables you to create and
manage personalized video marketing campaigns. It provides tools for creating,
editing, and distributing video content to engage with your audience. With
Salesforce Video Studio, you can personalize video messages, track video
engagement metrics, and incorporate videos into your cross-channel marketing
campaigns. Question: 114
Which Salesforce feature allows you to create and manage personalized chatbot
A. Process Builder
B. Salesforce Einstein Bots
C. Workflow rules
D. Lightning App Builder
$13$10 Answer: B
Explanation: Salesforce Einstein Bots is a feature that allows you to create and
manage personalized chatbot experiences. It provides tools for designing and
deploying AI-powered chatbots to automate customer interactions and provide
self-service support. With Salesforce Einstein Bots, you can customize chatbot
conversations, integrate with other Salesforce features, and deliver personalized
and efficient customer service experiences. Question: 115
Which Salesforce feature enables you to create and manage personalized
omnichannel service experiences?
A. Lightning App Builder
B. Process Builder
C. Workflow rules
D. Service Cloud Answer: D
Explanation: Service Cloud is a Salesforce feature that enables you to create
and manage personalized omnichannel service experiences. It provides tools for
case management, knowledge base, live chat, social media support, and more.
With Service Cloud, you can deliver consistent and personalized service across
multiple channels, empower your agents with relevant customer information,
and resolve customer issues efficiently. Question: 116
Which Salesforce feature allows you to track and manage customer feedback
A. Workflow rules
B. Process Builder
C. Salesforce Feedback Management
D. Lightning App Builder Answer: C
Explanation: Salesforce Feedback Management is a feature that allows you to
track and manage customer feedback and complaints. It provides tools for
collecting, organizing, and analyzing customer feedback to identify areas for
improvement and take appropriate actions. With Salesforce Feedback
Management, you can capture feedback through surveys, social media, and
other channels, analyze sentiment and trends, and enhance the overall customer
experience. Question: 117
Which Salesforce feature enables you to create and manage personalized call
A. Lightning App Builder
B. Process Builder
C. Workflow rules
D. Salesforce Service Cloud Voice Answer: D
Explanation: Salesforce Service Cloud Voice is a feature that enables you to
create and manage
$13$10 Question: 118
What is true about SMS keywords other than HELP and STOP?
A. keywords in parent business unit are automatically available to all child business units
B. keywords in child business unit can be shared between other child business units
C. keywords in parent or child business unit are available only in that business unit
D. keywords in parent business unit can be shared to any child business units Answer: C Question: 119
send multiple emails over a period of 3 months with link to get mobile app. If link clicked then send app feature
emails else same mails to get mobile app after every 3 days.
How would you design this Multiple select?
A. use journey with email activities and enagagement split activity
B. use query activity to query _ click and use contact data in journey.
C. use contact designer
D. use Journey data and not contact data Answer: A,D Question: 120
How frequently does Einstein Engagement Scoring updates to email?
A. Email daily
B. Mobile Weekly
C. Model Monthly Answer: B Question: 121
How does social studio unify anonymous and known identities?
A. Deterministic matching
B. social networking Answer: A Question: 122
How dots social studio unify anonymous and known identities?
A. Deterministic matching Answer: A
$13$10 Question: 123
You are using replace inbox message feature. But your audience has changed and some of the contacts who received
the first message do not exist.
What would happen?
A. the inbox message is replaced for all user.
B. the inbox message is replaced only for users who do not exist:
C. inbox message Is replaced for users who read the first message.
D. Inbox message is replaced for existing usef s and deleted for users who do not eixist. Answer: D Question: 124
3 possible reasons why a SMS message would fail to reach users mobile? (select 3 options)
A. switched off
B. SMS sent to landline number
C. mobile is in another call
D. out of cellular network coverage
E. Low battery Answer: A,B,D Question: 125
Where to create syllabu profiles in command center?
A. command center
B. social automate
C. social admin Answer: C Question: 126
What is the fastes way to add a classification to a post?
B. Add classification manually to each post.
C. Classification cannot be added to a post Answer: A Question: 127
What data is there in mobile connect demographics, select3
D. First name
E. channel Answer: A,D,E
Salesforce Salesforce testing - BingNews
Search resultsSalesforce Salesforce testing - BingNews
https://killexams.com/exam_list/SalesforceWhat is Salesforce and What Does It Do?No result found, try new keyword!Salesforce is a cloud-based customer relationship management (CRM) software that helps businesses connect with and get more information about their customer base. Salesforce is a cloud-based ...Wed, 03 Jan 2024 10:00:00 -0600text/htmlhttps://www.thestreet.com/technology/what-is-salesforce-14796378Best Salesforce Certification Courses
Salesforce skills and certifications are in high demand in the information technology industry and you’ll be positioned to take your career to the next level with a few certifications under your belt.
But what’s the best way to prepare for the exam? An online Salesforce certification course is an ideal place to start. Whether you’re new to Salesforce or need to brush up on your skills, we’ll go over several options for you to choose from that go beyond an test guide.
The Best Salesforce Certification Courses
We explored over 100 Salesforce certification courses on the web and come up with our top picks. The featured courses are from LinkedIn Learning, PluralSight, Trailhead and Udemy. While this CRM platform is popular and these names are well-known, you should the platform that make the most sense for your needs.
Here’s a description of each course, who it’s for and the price point. We’ve also categorized the courses by skill level: beginners, intermediate students and advanced students.
Salesforce Certification Courses for Beginners
These Salesforce Certification Courses are great for if you’re just learning the ropes.
1. The Complete Salesforce Classic Administrator by Udemy
Who it’s for: Beginners
Just $19.99 gets you a seat in this bestselling course from Udemy — it’ll teach you everything you need to know to pass the Salesforce Administrator Certification Exam.
When you enroll, you’ll have instant access to 10.5 hours of on-demand video, 17 articles, 2 downloadable resources and 1 practice test. The class begins with a lesson on how to create your own free account. You’ll also learn core concepts of the platform along with the mechanics of deploying the Lightning Experience in Salesforce.
The class is instructed by Mike Wheeler, Salesforce trainer, and Aaron Wheeler, Adobe certified expert. It’s designed for beginners and those who are a bit more experienced who want to take the Salesforce Administrator Exam.
2. Prepare for Your Salesforce Administrator Credential by Trailhead
Who it’s for: Beginners
It’s fun to prepare for your Salesforce Administrator Certification test through Trailhead’s course.
This 53-hour class begins with an overview of the test so you’ll know what to expect when it’s time to test. It’s followed by an organization setup task in Salesforce. Once you’ve got the foundational work out of the way, you’ll jump right into the first Salesforce Platform Basics module.
As the course progresses, you’ll be required to complete a series of assignments and projects to demonstrate your proficiency in the subject. The class wraps up with helpful study tools and a practice test.
Enrollment is free, but you’ll need to sign up for a Trailhead account to get started.
3. Formula Fundamentals in Salesforce by PluralSight
Who it’s for: Beginners
Price: Included with a monthly subscription
You might want to gain a better understanding of how Salesforce formulas work if you want to enhance your user experience. This 5-star course is worth exploring. The class is a little over 1.5 hours and includes 6 modules.
Instructor and software developer Dan Appleman covers formulas, data, operators and functions. He also shares real-life examples and testing formulas that can significantly assist you when as you use the platform.
The enrollment fee for Formula Fundamentals in Salesforce is included in the $29 PluralSight monthly subscription. You can also grab a seat for free by signing up for a 10-day trial.
Have you mastered Salesforce mechanics? If not, these intermediate-level courses may be a good fit.
Taught by Christopher Matthew Spencer, a Salesforce certified administrator, this course is best for those who are ready to start preparing for the qualification exam.
The 1-hour class touches on the benefits of certification, what’s included in the test and how to register. You’ll also learn which study materials are most useful and the tips you should implement to increase your odds of earning a passing score on the first attempt.
It’s free to enroll with a $29.99 LinkedIn Learning monthly membership. But if you’re not yet a member, sign up for a free 1-month subscription to access the course for free.
5. Salesforce Platform App Builder Certification Course by Udemy
Who it’s for: Intermediate students
Learn what it takes to pass the Salesforce Platform App Builder Certification Exam in this bestselling course from Udemy. You’ll also learn how to set up security and access permissions, configure a role hierarchy, build apps on the platform and a host of other useful skills.
This class includes 19 hours of on-demand video, 11 articles and 6 downloadable resources to supplement your learning. Once you’ve reached the finish line, you’ll receive a Certificate of Completion.
Enrollment is only $19.99 and it’s best to have a working knowledge of Salesforce before you sign up for the class.
6. Prepare for Your Salesforce Platform App Builder Credential by Trailhead
Who it’s for: Intermediate students
You’ll be able to review key concepts that appear on the Salesforce Platform App Builder exam. This class begins with a primer on Salesforce fundamentals and dives into more complex concepts related to app building.
The material is delivered through interactive modules that include hands-on tasks and projects designed to enhance your experience. After the course, you can work through real-life simulations that apply to concepts featured in the certification exam. Expect to spend approximately 55 hours working through the course.
Make sure you know design, building and implementation of custom application basics before you enroll in the course.
Advanced Salesforce Certification Courses
Do you have extensive knowledge of the platform or are you a Salesforce certified administrator? You may be interested in these advanced courses.
7. Salesforce Certified Advanced Administrator- Part 1 by Udemy
Who it’s for: Advanced students
Do you want to take your career to the next level as a Salesforce Certified Advanced Administrator? This course, the first of a 3-part series, will give you a sneak peek into what the process entails. You can proceed with the other 2 classes in Udemy if you enjoyed the first.
Test drive this 5-hour course for only $19.99. You can receive your money back within 30 days of enrollment if you’re not satisfied for any reason.
The Salesforce Administrator Certification Credential is a prerequisite for this course and you’ll also need it to sit for the exam.
8. Salesforce Sales Cloud Consultant Certification by Udemy
Who it’s for: Advanced students
Are you interested in the Cloud Consultant Certification? If so, you might want to consider taking this class. This Udemy bestseller will equip you with the knowledge needed to pass the exam. Over 1,700 students have enrolled in this comprehensive course to date.
You’ll be able to access a thorough discussion of the components of the exam. Instructor Mike Wheeler also covers implementation strategies, sales cloud solution design, marketing and leads, opportunity management, sales productivity and a host of other integral concepts.
You can enroll for $19.99 and have instant access to 11 hours of on-demand video, 13 articles and 7 downloadable resources.
9. Salesforce Service Cloud Consultant Certification Course by Udemy
Who it’s for: Advanced students
This bestselling course will prepare you to pass the Salesforce Service Cloud Consultant Certification Exam. It includes 115 lectures condensed into 11 hours of video. You will also have access to 9 articles when you enroll.
Instructors Mike and Aaron Wheeler offer 11 modules to give you access to essential industry knowledge. You’ll also earn the mechanics of implementation strategies, service cloud solution design, building custom service apps, knowledge management and interaction channels.
Enrollment is $19.99 and you should have experience working in Salesforce before you register for this class.
What Makes a Great Salesforce Certification Course?
Going beyond a practice exam, you need a certificate course that meets you where you are. The best Salesforce certification programs meet the following criteria
Taught by an Experienced Salesforce Trainer
Are you an IT employee? If so, you’re well aware that Salesforce is a sophisticated customer relationship management platform. Make sure you get an instructor who can break down terms, concepts and methodology. Look for a Salesforce trainer who’s well-versed in the platform and understands how to get you through the online certificate program. A Salesforce consultant may know the platform, but make sure they teach in a manner that speaks to you.
Interactive and Includes Resources
You can’t expect to become skilled in Salesforce by practicing a multi-page document. For this reason, the course should be interactive and include tasks or projects that allow you to apply the knowledge you’ve learned in the modules. It’s also a bonus if the instructor provides demonstrations for you to reference at a later date if needed.
Most importantly, the course should include at least 1 practice test to test your proficiency in the material. Otherwise, you won’t know whether you’re prepared to take the salesforce certification test or if you need more time to study.
Some classes may force you to rush through the material to meet deadlines. As you explore sales Certification courses, confirm that you’re allowed to work at your own pace prior to the Salesforce exam. That way, you can take your time and give yourself the best chance at passing the applicable test on the first attempt.
Choose the Right Salesforce Certification Course
Enrolling in a reputable Salesforce certification course is the best way to set yourself up for success. You’ll take the guesswork out of trying to figure out what concepts to focus on and you’ll increase the odds of passing on the first try.
New to Salesforce? Consider a free course to get acclimated with the platform. Once you’ve mastered the basics, move on to more complex material — enroll in intermediate and advanced courses.
Confirm that the course is taught by a Salesforce trainer with a stellar track record. The course should also be self-paced so you have an ample amount of time to understand, retain and apply the information shared in the class.
Frequently Asked Questions
Benzinga recommends The Complete Salesforce Classic Administrator and Prepare for Your Salesforce Administrator Credentials.
It takes 6 weeks to complete the certification, depending on your experience.
Depending on the industry in which you work and your role, you may or may not need Salesforce certification to obtain gainful employment. However, it is wise to receive as much training as you can to make yourself more marketable over the long-term.
Wed, 13 Dec 2023 10:01:00 -0600entext/htmlhttps://www.benzinga.com/money/best-salesforce-certification-coursesSalesforce.com Readies App-Testing System
The new service, called Sandbox, is essentially an on-demand app-testing environment that provides customers with mirrored replicas of their Salesforce deployments so they can see how new and customized apps run before pushing them into production. The service will enable subscribers to replicate their entire application deployments, along with all of their live data, with a click of a button.
Sandbox was conceived over the past couple of months since AppExchange was first announced, the result of customer demand for some kind of parallel environment that would allow them to kick the tires of the applications they add by testing them against real data. The assumption is that the availability of a variety of new applications via the AppExchange will result in many Salesforce customers expanding their deployments with new capabilities. Sandbox is a way to increase AppExchange adoption by offering a layer of protection against potentially buggy apps by providing a glimpse at how they perform under production strain.
But Salesforce is aware that some customers may want to simplify things. "Some customers don't want to deal with information during testing," says Phill Robinson, executive VP of marketing. "It can be cumbersome to test customizations against a massive data set." For that reason, Salesforce is making the Sandbox available in two pricing options: A full-blown testing environment, with all production data, will run $25 a month per user, while companies that don't want to replicate their data can subscribe for $18 a month per user.
Sandbox and AppExchange both will be available by Jan. 31, with Sandbox offered only to customers of Salesforce's enterprise edition.
Tue, 19 Dec 2023 07:57:00 -0600text/htmlhttps://www.crn.com/news/channel-programs/175001075/salesforce-com-readies-app-testing-systemThis Is What Whales Are Betting On Salesforce
Deep-pocketed investors have adopted a bearish approach towards Salesforce CRM, and it's something market players shouldn't ignore. Our tracking of public options records at Benzinga unveiled this significant move today. The identity of these investors remains unknown, but such a substantial move in CRM usually suggests something big is about to happen.
We gleaned this information from our observations today when Benzinga's options scanner highlighted 24 extraordinary options activities for Salesforce. This level of activity is out of the ordinary.
The general mood among these heavyweight investors is divided, with 33% leaning bullish and 66% bearish. Among these notable options, 10 are puts, totaling $980,886, and 14 are calls, amounting to $619,813.
What's The Price Target?
Based on the trading activity, it appears that the significant investors are aiming for a price territory stretching from $140.0 to $390.0 for Salesforce over the accurate three months.
Insights into Volume & Open Interest
In terms of liquidity and interest, the mean open interest for Salesforce options trades today is 930.53 with a total volume of 5,604.00.
In the following chart, we are able to follow the development of volume and open interest of call and put options for Salesforce's big money trades within a strike price range of $140.0 to $390.0 over the last 30 days.
Salesforce Option Volume And Open Interest Over Last 30 Days
Largest Options Trades Observed:
Total Trade Price
Salesforce Inc provides enterprise cloud computing solutions. The company offers customer relationship management technology that brings companies and customers together. Its Customer 360 platform helps the group to deliver a single source of truth, connecting customer data across systems, apps, and devices to help companies sell, service, market, and conduct commerce. It also offers Service Cloud for customer support, Marketing Cloud for digital marketing campaigns, Commerce Cloud as an e-commerce engine, the Salesforce Platform, which allows enterprises to build applications, and other solutions, such as MuleSoft for data integration.
After a thorough review of the options trading surrounding Salesforce, we move to examine the company in more detail. This includes an assessment of its current market status and performance.
Current Position of Salesforce
Currently trading with a volume of 2,053,020, the CRM's price is down by -1.15%, now at $253.19.
RSI readings suggest the stock is currently may be approaching overbought.
Anticipated earnings release is in 56 days.
What Analysts Are Saying About Salesforce
In the last month, 4 experts released ratings on this stock with an average target price of $307.5.
An analyst from Wolfe Research has elevated its stance to Outperform, setting a new price target at $315.
Maintaining their stance, an analyst from Piper Sandler continues to hold a Neutral rating for Salesforce, targeting a price of $285.
In a cautious move, an analyst from Wells Fargo downgraded its rating to Equal-Weight, setting a price target of $280.
Showing optimism, an analyst from Morgan Stanley upgrades its rating to Overweight with a revised price target of $350.
Trading options involves greater risks but also offers the potential for higher profits. Savvy traders mitigate these risks through ongoing education, strategic trade adjustments, utilizing various indicators, and staying attuned to market dynamics. Keep up with the latest options trades for Salesforce with Benzinga Pro for real-time alerts.
Wed, 03 Jan 2024 03:15:00 -0600entext/htmlhttps://www.benzinga.com/markets/options/24/01/36475361/this-is-what-whales-are-betting-on-salesforceSalesforce Pricing Guide (December 2023)
Salesforce offers a full suite of add-ons available mainly on theSalesForce AppExchange. These optional Salesforce programs include tools to support different needs and industries. Depending on the complexity of those needs, you’ll pay anywhere from nothing to hundreds of dollars for one (or multiple) apps. You can also find add-ons under the “products” tab on the Salesforce website.
Salesforce’s apps come from both first- and third-party providers. They also vary in pricing, often including new tiers that differ from what Salesforce offers. Simple apps, like360 SMS, start at $7 per month but might cost more depending on how many texts you send. Other apps, like theSalesforce Adoption Dashboard, are entirely free. You also have freemium apps, likeJotForm, which are free for the first five forms.
Each app is different, requiring another knowledge base to learn this optional system. Much like shopping for CRM systems, you must go through testing and adoption phases. Thankfully, Salesforce is a cloud-based SaaS system, meaning you can easily customize it according to your needs. Below, you’ll learn more about some of the most popular add-ons you might consider.
Salesforce Pardotis a popular marketing automation platform that comes in four tiers. Here’s a breakdown of what those tiers provide:
Growth: $1,250/mo; focuses on marketing automation
Plus: $2,750/mo; provides deeper analytics and personalization features
Advanced: $4,400/mo; AI support and developer sandbox features
Premium: $15,000/mo; offers predictive analytics and personalized product support
Pardot supports up to 10,000 contacts, with its higher tier supporting 75,000.
Service Cloud focuses on the customer support side of Salesforce. It also has identical pricing compared to Sales Cloud (Salesforce’s primary offering). Here’s a breakdown of pricing:
Starter: $25/user/mo; provides a simple customer case management dashboard
Professional: $80/user/mo; provides case swarming and computer telephony integration (CTI)
Enterprise: $165/user/mo; provides AI features and a self-service system for your customer support staff
Unlimited: $330/user/mo; 24/7 support alongside AI-powered chatbots
Unlimited+: $500/user/mo; advanced AI support and the ability to better integrate data across Tableau Analytics and Data Cloud
Sales Cloud does not come with Service Cloud. However, you can discuss discounts for integrating both when talking with an account executive.
CPQ and Billing
Both CPQ and Billing are features you can find under Salesforce’s Revenue Cloud service.
CPQ(Configuration, Pricing and Quoting) is a flexible pricing system that changes price depending on usage level or optional features. When selling software with add-ons, it can help you simplify billing customers. It comes in two forms:
CPQ Plus: $150/user/mo; provides more process control and automated features
Billing is another feature of Revenue Cloud which comes in two forms, although thepricingrequires you to call in:
Growth: Has a built-in invoicing system for scheduling and merging multiple invoices
Plus: Advanced billing systems based on usage ratings; supports automatic payments
If purchasing the complete sales CRM, some of these features are integrated with advanced plans, meaning you don’t need to pay extra.
Einstein Analytics is the AI-driven analytics software from Salesforce that comes with the Unlimited plan. Enterprise customers might choose to pay separately, selecting one of the four plans below:
Einstein Predictions:$75/user/mo; provides simple, automated insights
CRM Analytics Growth:$140/user/mo; more advanced analytics platform without AI features
CRM Analytics Plus:$165/user/mo; combines features from Predictions and Analytics Growth
Revenue Intelligence:$220/user/mo; provides revenue insights as well other features
MuleSoft is an integration-based platform that connects multiple apps, helps integrate numerous APIs and provides automated systems between those softwares. Another way to look at it: it’s a complex version of Zapier with way more power for programmers.
MuleSoft’s pricing varies heavily but can cost up to $250,000 per year. You’ll need to call and discuss your unique needs for a quote.
Wed, 20 Dec 2023 10:00:00 -0600en-UStext/htmlhttps://www.marketwatch.com/guides/business/salesforce-pricing/Salesforce and Apple are ready for enterprise AR
Your Android device has a powerful system for helping you recall almost anything imaginable, but — oh, yes — it's up to you to remember to use it.
Thu, 14 Dec 2023 03:39:00 -0600entext/htmlhttps://www.computerworld.com/Salesforce escaped from the jaws of activists to find stability in 2023
This year did not start off great for Salesforce, with an unusual level of turbulence and uncertainty surrounding the company. But as the year comes to a close, Salesforce finds itself in surprisingly good shape financially: Its stock is up over 96% year-to-date. Earlier this year, such an outcome would have seemed impossible to imagine.
The bad news started rolling in even before the new year began, when co-CEO Bret Taylor, who many speculated was being groomed to be heir apparent to Marc Benioff, quite suddenly announced he was leaving the company at the end of November. A week later, Slack CEO and co-founder Stewart Butterfield announced he, too, was stepping down. Losing two key executives in less than a week would be a huge hit to any company, but it would be just the start of an onslaught of bad news for the CRM giant.
As the year began, we learned that activist investors were, well, quite active inside the company. This included Elliott Management, Starboard Value, ValueAct Capital, Inclusive Capital and Third Point. When activists show up, they usually have a strong opinion on how to “fix” a company, and this would be no different.
First, we learned that Salesforce was bringing in three new board members, which felt like a way to appease the activists — especially because one of them was Mason Morfit, CEO and chief investment officer of ValueAct, one of those very same activists.
Activists typically pressure the company to cut costs, and in corporate terms, that usually means cutting staff. Sure enough, Salesforce soon announced that it was cutting 10% of its workforce, or 7,000 people, on January 4, 2023. The excuse was that it had overhired during the pandemic and this was a correction, but it could also have been throwing the activists a cost-cutting bone.
Sun, 24 Dec 2023 01:59:00 -0600en-UStext/htmlhttps://techcrunch.com/2023/12/24/salesforce-lookback-2023/Salesforce Services Market Set to Surge with a 14.4% CAGR, Aiming for a Whopping US$ 33.5 Billion by 2029
The salesforce services market is set to top US$ 13 Billion in 2022 and is predicted to expand at a stupendous CAGR of 14.4% to reach a valuation of US$ 33.5 Billion by 2029. Salesforce services currently account for a 2% share in the global IT services market. Market development is mainly forced by the increasing adoption of salesforce services in the BFSI industry.
As Salesforce services defy the ‘one-size-fits-all’ concept, service providers are offering end-to-end assistance to help end-users get services that are best suited to their requirements. With thousands of Salesforce implementations across multiple enterprises, the Salesforce service providers are extensively focusing on creating impactful experiences to generate substantial profits.
Opportunities galore for manufacturers with the increasing focus of businesses on improved customer engagement and interaction – key imperative driving growth and profitability amid competitive spaces.
Some of the highly-effective Salesforce offerings- marketing cloud, commerce cloud, and community cloud to name a few- have gained immense popularity over the years, which is further nudging businesses to choose Salesforce services for long-term returns.
North America – A Hub of Opportunities for Service Providers: According to the report, the increasing adoption of Salesforce services in the BFSI sector is likely to continue, making it one of the most lucrative verticals for Salesforce service vendors. Over the years, the focus of BFSI has shifted toward fruitful customer engagement in real-time and across any device. This, in turn, is pushing the demand for the adoption of Salesforce services in BFSI, thereby giving new opportunities for the Salesforce service vendors to reap profits.
Growth prospects for the Salesforce services, as the report opines, are high in North America, particularly in the US. In addition, the adoption of Salesforce services in Western Europe is estimated to intensify by the end of 2029, which is likely to encourage the vendors to solidify their service capabilities.
As far as growth and expansion are concerned, strategic business partnerships and acquisitions will continue to be the best way forward for vendors. Those alliances will lay the foundation for bespoke innovations to come to the fore, thereby creating a ‘win-win’ for both parties involved. Considering the challenges enterprises face in terms of Salesforce deployment, key service providers active in the market will continue to focus on offering unmatched support and assistance in a bid to ensure client satisfaction and engagement.
In addition, Salesforce service providers will also continue to center on getting ‘Salesforce service certifications’ to reap benefits in the long run, as these certifications will not only help them strengthen their core competencies but also expand their client bases.
Leading Key Players: Since there are so many companies actively providing salesforce services, the nature of the market has become quite competitive. SAP SE, Oracle Corporation, Microsoft Corporation, Salesforce.com Inc., Adobe Inc., DXC Technology, Accenture PLC, IBM Corporation, Pegasystems Inc., Verint Systems Inc., Tata Consultancy Services Limited, and AT&T Inc. are some of the leading salesforce service companies.
Salesforce Services in Healthcare and Life Sciences
Salesforce Services in Media and Telecom
Salesforce Services in Retail and CPG
Salesforce Services in Government
Salesforce Services in Manufacturing
Salesforce Services in High Technology
Salesforce Services in Energy & Utilities
South Asia & Pacific
Middle East & Africa (MEA)
About Future Market Insights (FMI):
Future Market Insights, Inc. (ESOMAR certified, recipient of the Stevie Award, and a member of the Greater New York Chamber of Commerce) offers profound insights into the driving factors that are boosting demand in the market. FMI stands as the leading global provider of market intelligence, advisory services, consulting, and events for the Packaging, Food and Beverage, Consumer Technology, Healthcare, Industrial, and Chemicals markets. With a vast team of over 5000 analysts worldwide, FMI provides global, regional, and local expertise on diverse domains and industry trends across more than 110 countries.
Sun, 31 Dec 2023 20:05:00 -0600en-UStext/htmlhttps://www.fmiblog.com/2024/01/01/salesforce-services-market-set-to-surge-with-a-14-4-cagr-aiming-for-a-whopping-us-33-5-billion-by-2029/Salesforce's year of the boomerang: Here are the C-suite executives who joined, left, or returned in 2023
Several former Salesforce employees rejoined the company this year as "boomerangs."
There were also high-profile departures of longtime executives.
See below for Salesforce's leavers and joiners in 2023.
The end of 2022 was marked by a series of executive departures at Salesforce, including the exit of co-CEO Bret Taylor, who had been heir apparent to CEO Marc Benioff.
In the wake of pressure to up profit and cut costs from a group of activist investors, including Elliott Management and Starboard Value, some longtime company veterans left, and former executives have returned to help. Benioff affectionately refers to those who have re-joined as "boomerangs," and he has called for more to come join them as Salesforce ramps up generative AI efforts.
Meanwhile, chief operating officer Brian Millham's influence at the company is on the rise. Some have speculated he could be first in line to succeed Benioff as CEO — if and when Benioff decides to step down.
Below is a list of the major Salesforce executive changes in 2023.
COO Brian Millham took on additional responsibilities. He now oversees about 70% of Salesforce's employees.
President and COO Brian Millham has been with Salesforce since 1999, but his influence at the company has ballooned in the last 18 months, which has caused some speculation that he could be first in line to succeed CEO Marc Benioff. In 2023, Millham's purview expanded to include marketing, employee success, and business technology, in addition to his other responsibilities — global sales, customer success, global alliances and channels, and professional services. Millham was promoted to COO, two years after a promotion to chief customer success officer and COO of global distribution.
Chief business officer Ebony Beckwith left Salesforce after 14 years.
By the time company veteran Ebony Beckwith left Salesforce in May, she held three different titles: chief business officer, chief of staff to Marc Benioff, and CEO of Salesforce Foundation. Neither Salesforce nor Beckwith gave a reason for her departure. Her LinkedIn profile has not been updated with a new job. Beckwith joined Salesforce in 2008 and began leading philanthropic efforts in 2014.
Former CMO Sarah Franklin is leaving the company at the end of the year to join Lattice as CEO.
After 15 years at Salesforce, Sarah Franklin has been named CEO of HR software startup Lattice, run by Jack Altman, brother of Sam Altman. She starts on January 2. In June, Franklin moved from her role as Salesforce's chief marketing officer to chair of the advisory board alongside Alex Dayon, who is retiring at the end of the year. Franklin was named president and CMO in 2021. She joined the company's marketing department in 2008.
Ariel Kelman returned to Salesforce as chief marketing officer.
Former Oracle CMO Ariel Kelman took the top marketing job at Salesforce in June. Kelman is one of Benioff's "boomerangs" — he first worked for Salesforce from 2005 to 2011, when he left to run worldwide marketing at Amazon Web Services. After eight years at AWS, Kelman spent a year and a half as CMO of Oracle. Kelman left Oracle in August of 2022 after the restructuring of the marketing organization he'd spent nearly two years building. At the time, sources told Business Insider that Kelman had clashed with Oracle CEO Safra Catz over the changes, which included mass layoffs.
Former Okta CMO Kendall Collins joined Salesforce as Marc Benioff's chief of staff.
Another of Benioff's "boomerangs," Collins joined Salesforce in April as chief business officer and chief of staff, roles previously held by Ebony Beckwith. Collins first worked for Salesforce from 2004 to 2016 after spending the first few years of his career at Oracle. Most recently, Collins was CMO of cloud software company Okta. He left that role in February of 2022, staying on as an advisor.
Former chief people officer Brent Hyder left Salesforce in August for VF Corp.
Hyder's relatively short — but busy — run at Salesforce ended in August when he left to join apparel group VF Corp. as chief people officer. In the four years he was at Salesforce, Hyder's human resources organization oversaw a pandemic-fueled hiring spree, followed by a major restructuring initiative that included laying off 10% of the company. In June, Insider reported that Hyder offended some employees with comments he made during a Pride Month event. Hyder joined Salesforce in 2019 from Gap Inc., where he had been chief people officer.
Miguel Milano joined Salesforce as chief revenue officer.
Milano joined Salesforce as president and CRO in August. Another "boomerang," Milano first worked at Salesforce from 2011 to 2020, eventually overseeing the international sales organizations for Europe and the Middle East, Latin and Central Americas, Africa, and Asia-Pacific regions. Milano left Salesforce in 2020 for the German data processing company Celonis, where he was CRO until his return to Salesforce. Former Salesforce CRO Gavin Patterson left the company in January.
Lidiane Jones is leaving Slack to take the top job at Bumble.
Jones, a Salesforce product executive who was named CEO of Slack in January, was recently appointed to succeed Whitney Wolfe Herd as CEO of Bumble Inc. Jones starts at Bumble in January. She joined Salesforce in 2019 from Sonos Inc. and quickly worked her way up from vice president of product for Commerce Cloud to overseeing the entire division. Denise Dresser, a Salesforce executive, will replace Jones as Slack CEO.
Advisory board chair Alex Dayon is retiring at the end of the year.
Dayon, a 15-year Salesforce veteran, is set to retire at the end of the year, Salesforce said in June. He is currently president and special advisor to the CEO, working remotely from Paris, according to his LinkedIn. He was previously president and chairman of the advisory board, reporting directly to Benioff, and before that, held chief strategy at product roles. Dayon joined Salesforce in 2008 and at one point, was gifted an electric BMW by Benioff.
A new chief legal officer joined. The chief trust officer left.
After 18 months as Salesforce's chief trust officer, Vikram Rao left the company in October to take the top cybersecurity role at Atlassian.
In June, Sabastian V. Niles joined Salesforce as president and chief legal officer. Niles, formerly a partner at Wachtell, Lipton, Rosen, & Katz, had been counseling Salesforce as it responded to a group of activist investors earlier in the year.
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