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SDM-2002001040 mission - SDM Certification - CARE (SDM_2002001040) Updated: 2023

Real SDM-2002001040 questions that appeared in test today
Exam Code: SDM-2002001040 SDM Certification - CARE (SDM_2002001040) mission November 2023 by Killexams.com team

SDM-2002001040 SDM Certification - CARE (SDM_2002001040)

Exam Details for SDM-2002001040 SDM Certification - CARE (SDM_2002001040):

Number of Questions: The SDM-2002001040 test typically consists of multiple-choice questions. The exact number of questions may vary.

Time Limit: The test has a time limit of 3 hours (180 minutes).

Course Outline:
The SDM-2002001040 SDM Certification - CARE course focuses on equipping candidates with the knowledge and skills required to effectively manage and provide customer support in a service delivery management (SDM) role. The course outline covers the following key topics:

1. Introduction to Service Delivery Management (SDM):
- Overview of SDM and its role in customer support
- Understanding customer requirements and expectations
- Service level agreements (SLAs) and key performance indicators (KPIs)
- Incident management and problem resolution processes

2. Customer Relationship Management (CRM):
- Building and maintaining customer relationships
- Customer communication and engagement strategies
- Handling customer complaints and escalations
- Customer satisfaction measurement and improvement

3. Service Delivery Operations:
- Service desk operations and best practices
- Incident and request management processes
- Change management and release management
- Service continuity and disaster recovery planning

4. Service Quality and Performance Monitoring:
- Monitoring and measuring service performance
- Service reporting and metrics analysis
- Service improvement initiatives and techniques
- Service quality assurance and compliance

5. Team Management and Leadership:
- Managing service delivery teams
- Team development and motivation
- Effective communication and collaboration
- Leadership skills for SDM roles

Exam Objectives:
The SDM-2002001040 test aims to assess the following objectives:

1. Understanding of service delivery management principles and practices.
2. Proficiency in customer relationship management and customer support techniques.
3. Knowledge of service delivery operations, incident management, and problem resolution.
4. Competence in service quality monitoring, performance measurement, and improvement.
5. Familiarity with team management and leadership skills required in an SDM role.

Exam Syllabus:
The SDM-2002001040 test covers the following syllabus:

1. Introduction to Service Delivery Management (SDM)
- Overview of SDM and its role in customer support
- Understanding customer requirements and expectations
- Service level agreements (SLAs) and key performance indicators (KPIs)
- Incident management and problem resolution processes

2. Customer Relationship Management (CRM)
- Building and maintaining customer relationships
- Customer communication and engagement strategies
- Handling customer complaints and escalations
- Customer satisfaction measurement and improvement

3. Service Delivery Operations
- Service desk operations and best practices
- Incident and request management processes
- Change management and release management
- Service continuity and disaster recovery planning

4. Service Quality and Performance Monitoring
- Monitoring and measuring service performance
- Service reporting and metrics analysis
- Service improvement initiatives and techniques
- Service quality assurance and compliance

5. Team Management and Leadership
- Managing service delivery teams
- Team development and motivation
- Effective communication and collaboration
- Leadership skills for SDM roles
SDM Certification - CARE (SDM_2002001040)
Nokia (SDM_2002001040) mission

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SDM-2002001040
SDM Certification - CARE (SDM_2002001040)
https://killexams.com/pass4sure/exam-detail/SDM-2002001040
Question: 114
In order to report cost of poor quality, it is needed to:
A. make internal cost transfer invoices to product lines.
B. forecast cost of poor quality in NELLE.
C. record the working time on the cost of poor quality SvO on projects in WTR.
D. have a cost of poor quality budget approved in advance.
Answer: C
Question: 115
What are the four pillars of Care?
A. Customer Relationship, Care Business Management, Operational Management,
Financial Management.
B. Customer Relationship, SWS Management, Operational Management, Financial
Management.
C. Operational Management, SWS Management, HWS Management, Financial
Management.
D. Operational Management, Business Management, Financial Management, HWS
Management.
Answer: A
Question: 116
A customer has a free 3-year warranty contract. What contract type is used in
CDB/SAP?
A. Care Agreement.
B. Warranty Standard contract.
C. Warranty Extended contract.
D. 1st Warranty Standard and Warranty Extended for the next 2 years.
Answer: C
Question: 117
During the preparation of the Care Plan, it is recommended that the Care Program
Manager reviews which of the following?
A. Care Agreement, Supply Contract, Project Plan, WTR Report, Account Plan, NSN-
PRS Report.
B. Care Agreement, other Service Agreements, Supply Contract, Project Plan, Account
Plan, 3rd Party Agreements.
C. Care Agreement, NELLE Forecast, Supply Contract, WTR Report, Project Plan,
Account Plan.
D. Supply Contract, NSN-PRS Report, Project Plan, Account Plan, 3rd Party
Agreements.
Answer: B
Question: 118
A customer contract contains 3rd party installed base. Who needs to be contacted to
arrange back to back 3rd party contract?
A. CT Logistics.
B. Care 3rd Party Management.
C. CaPM arranges directly with the local supplier.
D. CT Head.
Answer: C
Question: 119
During monthly reporting the Care Program Manager finds a lot of wrong cost
allocations to her / his project. What should s/he do?
A. Comment in the report that there have been wrong allocations.
B. Ask F&C to find out what the allocations contain and then ask to get them corrected,
then report findings and corrective actions.
C. Nothing specific - deviations by default will be investigated by F&C controller and
then F&C team will take all the corrective actions needed.
D. Ask the CT head to support in finding and correcting possible reasons.
Answer: B
Question: 120
Which of the Care Service Cancellation process tasks is NOT under Care Program
Manager responsibility?
A. Care contract closing in Contract Database.
B. Ensuring with local CLicS Key User that the Customers users are removed from
CLicS role management.
C. Communication of changes related to customer's HWS services through the HWS
organization and collaborators.
D. Identifying related 3rd party vendor support agreements.
Answer: C
Question: 121
Which of the following is not included in the SPC rate?
A. Regional management overhead.
B. Telephone costs.
C. International travel.
D. Training costs.
Answer: C
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Nokia (SDM_2002001040) mission - BingNews https://killexams.com/pass4sure/exam-detail/SDM-2002001040 Search results Nokia (SDM_2002001040) mission - BingNews https://killexams.com/pass4sure/exam-detail/SDM-2002001040 https://killexams.com/exam_list/Nokia Nokia to slash up to 14,000 jobs in latest restructuring effort No result found, try new keyword!Nokia is overhauling its business and slashing up to 14,000 jobs in an effort to counter challenging market conditions and the slowdown in deployment of 5G, particularly in North America. Fri, 20 Oct 2023 15:57:00 -0500 en-US text/html https://www.fiercewireless.com/wireless/nokia-slash-14000-jobs-latest-restructuring-effort Nokia says it will cut up to 14,000 jobs

Hong Kong CNN  — 

Nokia will slash up to 14,000 jobs in a major cost-cutting drive to address a “weaker” market environment, it said in a statement on Thursday.

The Finnish telecom giant, a major provider of 5G equipment that employs 86,000 people, announced the move as part of a wider restructuring that will lower its headcount to between 72,000 and 77,000.

The move will help the company reduce staffing expenses by 10% to 15%, and save at least €400 million ($421.4 million) in 2024 alone, the company projected.

Overall, it said the reductions are expected to trim Nokia’s costs by up to €1.2 billion (nearly $1.3 billion) cumulatively by the end of 2026. Nokia (NOK) said it would “act quickly” to make changes.

“The most difficult business decisions to make are the ones that impact our people,” CEO Pekka Lundmark said in the statement. “We have immensely talented employees at Nokia and we will support everyone that is affected by this process.”

The announcement came on the same day that Nokia reported worse-than-expected results. It said sales in the third quarter had fallen 15% compared to the same period a year ago, as “macroeconomic uncertainty and higher interest rates continue to pressure operator spending.”

Mobile network sales fell 19% in the third quarter compared to the previous year, the company added, due to a slowdown in the pace of 5G deployment in markets such as India.

This week, Swedish rival Ericsson also warned that sales in the second half of 2023 would likely come in lower than usual, echoing Nokia’s remarks of a “challenging environment and macroeconomic uncertainty.”

But Nokia has maintained its outlook for 2023, forecasting between €23.2 billion and €24.6 billion ($24.4 billion and $25.9 billion) in sales for the full year.

“We continue to believe in the mid to long term attractiveness of our markets,” Lundmark said.

Thu, 19 Oct 2023 03:01:00 -0500 en text/html https://www.cnn.com/2023/10/19/tech/nokia-layoffs-cost-cutting-intl-hnk/index.html
nokia 3310

magpi-gaming-handheld

Remember all of those fantastically horrible handheld LCD games that hit the toy stores back in the ’90s. You know, the ones that had custom LCD screens to make for some fake animation. Here’s an example of what those should have been. It’s an LCD-based handheld with some soul.

The entire thing is roughly the size of a television remote, with a 3D printed case making it very presentable. But looking at the wiring which hides inside proves this is one-of-a-kind. The Arduino Pro Mini is probably the biggest difference in technology from back in the day compared to now. It has plenty of space for all of the different settings and games shown off in the clip below. The user interface itself is definitely a throw-back though. The Nokia 3310 screen boasts a whopping 84×48 pixel monochrome area. There are four buttons serving as a d-pad, and two as action buttons. Perhaps the greatest feature (besides the printed case we already mentioned) is the ability to recharge the internal battery via USB.

[Zippy314] built this with his son. What’s more fun: learning to program the games, or mastering them and discovering the bugs you missed along the way?

Continue studying “Throwback Handheld Built With Modern Hobby Hardware”

Mon, 13 Nov 2023 10:00:00 -0600 en-US text/html https://hackaday.com/tag/nokia-3310/
LoRa Messenger In Nokia’s Shell

The arrival of LoRa a few years ago gave us at last an accessible licence-free UHF communication protocol with significant range. It’s closed-source, but there are plenty of modules available so it’s found its way into a variety of projects in our community over the years. Among them we’ve seen a few messaging devices, but none quite so slick as [Trevor Attema]’s converted Nokia E63 BlackBerry-like smartphone. The original motherboard with its cellphone radio and Symbian-running processor have been tossed aside, and in its place is a new motherboard that hooks into the Nokia LCD, keypad, backlighting and speaker. To all intents and purposes from the outside it’s a Nokia phone, but one that has been expertly repurposed as a messenger.

On the PCB alongside a LoRa module is an STM32H7 microcontroller and an ATECC608 secure authentication chip for encrypted messages. It’s designed to form a mesh network, further extending the range across which a group can operate.

We like this project for the quality of the work, but we especially like it for the way it uses the Nokia’s components. We’ve asked in the past why people aren’t hacking smartphones, but maybe we’re asking the wrong question. If the smartphone as a unit isn’t useful, then how about its case, components, and form factor? Perhaps a black-brick Android phone will yield little, but the previous generation such as this Nokia use parts that are easy to interface with and well understood. Let’s hope it encourages more experimentation.

Mon, 13 Nov 2023 10:00:00 -0600 Jenny List en-US text/html https://hackaday.com/2021/06/26/lora-messenger-in-nokias-shell/
Nokia to cut up to 14,000 jobs after 69% profit plunge

Nokia new logo displayed on mobile, with Nokia logo on screen.

Nurphoto | Nurphoto | Getty Images

Nokia on Thursday said it would cut up to 14,000 jobs as part of a cost reduction plan following a plunge in third-quarter earnings.

The Finnish telecommunications giant said that it will reduce its cost base and increase operation efficiency to "address the challenging market environment."

It is targeting to lower its cost base on a gross basis from 2023 by between 800 million euros ($842.5 billion) and 1.2 billion euros by the end of 2026.

This will reduce the number of employees currently from 86,000 to between 72,000 and 77,000.

The substantial layoffs come after Nokia reported third-quarter net sales declined 20% year-on-year to 4.98 billion euros. Profit over the period plunged by 69% year-on-year to 133 million euros.

Earlier this year, Nokia's rival Ericsson announced plans to lay of 8,500 employees, also as part of a cost cutting plan.

One of the world's largest telecommunications equipment makers, Nokia has been facing headwinds from a slowing global economy and from infrastructure spending reductions made by mobile operators.

Sales from Nokia's biggest unit by revenue, its mobile networks business, declined 24% year-on-year to 2.16 billion euros, with operating profit for the division diving 64% year-on-year.

Nokia said this was mainly driven by declines in North America. The company also described sale volumes in key market India as "moderated," as 5G deployments "normalize." 5G is next-generation mobile internet that promises faster speeds, and Nokia is part of India's rollout of the technology.

Cost cutting measures have also taken place in the U.S. this year, particularly with carriers such as Verizon and AT&T.

Nokia CEO Pekka Lundmark said in a Thursday statement that the decline in mobile networks revenue was owed to "some moderation in the pace of 5G deployment in India which meant the growth there was no longer enough to offset the slowdown in North America."

The company still expects full-year net sales in a range between 23.2 billion euros and 24.6 billion euros, sticking to its forecast.

"I remain confident in the fundamental drivers of our business," Lundmark said.

"Data traffic growth continues, the 5G rollout is still only around 25% complete, excluding China, and networks will continued investment. Cloud computing and AI revolutions will not happen without significant investment in networks that have vastly improved capabilities."

Nokia's numbers come after Sweden's Ericsson released third-quarter results on Wednesday, which showed a decline in revenue and similar issues in North America.

Ericsson CEO Borje Ekholm warned in a Wednesday statement that the "underlying uncertainty impacting" its mobile networks business will persist into 2024, casting doubt over a recovery for telecommunications equipment makers.

Thu, 19 Oct 2023 05:47:00 -0500 en text/html https://www.cnbc.com/2023/10/19/nokia-to-cut-up-to-14000-jobs-after-profit-plunges-.html
Nokia to Slash Up to 14,000 Jobs as Telecom Operators Cut Spending

Updated Oct. 19, 2023 7:41 am ET

Nokia said it plans to cut up to 14,000 jobs as the telecommunications-equipment maker wrestles with a sharp downturn in spending by telecom operators.

The Finnish company said Thursday it would shrink its workforce to between 72,000 and 77,000 by 2026, from 86,000, depending on how market demand evolves. The cuts are part of an effort to generate annual cost savings of up to 1.2 billion euros, equivalent to $1.26 billion.

Copyright ©2023 Dow Jones & Company, Inc. All Rights Reserved. 87990cbe856818d5eddac44c7b1cdeb8

Thu, 19 Oct 2023 02:26:00 -0500 en-US text/html https://www.wsj.com/business/earnings/nokia-to-cut-thousands-of-jobs-as-net-profit-drops-45-5f3cbccb
Nokia introduces 2030 Technology Strategy

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Mon, 13 Nov 2023 02:40:00 -0600 en-US text/html https://www.gizchina.com/2023/11/13/nokia-introduces-2030-technology-strategy/
Nokia to cut up to 14K jobs amid 'market uncertainty'

Nokia is slashing its workforce by up to 14,000 employees in an effort to cut costs and better navigate market uncertainty, the company said Thursday.

The company currently staffs 86,000 workers, but will reduce its headcount to between 72,000 and 77,000, it said in a statement.

ROLLS-ROYCE CUTTING UP TO 2,500 JOBS TO Strengthen EFFICIENCY

"Resetting the cost-base is a necessary step to adjust to market uncertainty and to secure our long-term profitability and competitiveness," Nokia CEO Pekka Lundmark said.

Nokia CEO Pekka Lundmark. (Getty Images)

The company also said it expects to act quickly with at least 400 million euros ($422 million) of in-year savings in 2024 and a further 300 million euros ($316 million) in 2025.

MICROSOFT'S LINKEDIN LAYING OFF NEARLY 700 WORKERS

Nokia is also dropping its cost base on a gross basis to between 800 million euros ($846 million) and 1.2 billion euros ($1.26 billion) by the end of 2026, reflecting a 10% to 15% dip in personnel expenses.

"We are streamlining our operating model by embedding sales teams into the business groups," Lundmark said. 

The company is coming off a 20% decrease in third-quarter sales as higher interest rates continue to stunt operator spending.

Despite the dip in quarterly sales, the layoff will ensure Nokia keeps its full-year 2023 outlook on net sales between 23.2 billion euros ($24.5 billion) to 24.6 billion euros ($25.9 billion), with a comparable operating margin between 11.5% to 13%, the technology business said.

Meanwhile, comparable gross margins fell 39.2% year over year, largely due to the regional mix in Mobile Networks, Nokia said. 

Also during the quarter, Nokia’s enterprise net sales jumped 5% year over year on a constant currency basis, while on Wall Street, the company’s stock value slipped roughly 13%.

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Over the last year, shares are down almost 30%.

Wed, 18 Oct 2023 23:15:00 -0500 Joe Toppe en-US text/html https://www.foxbusiness.com/markets/nokia-14k-jobs-market-uncertainty
Nokia to cut up to 14,000 jobs after profits plunge

Nokia has announced plans to cut up to 14,000 jobs over the next three years as it slashes costs after a worse-than-expected slump in demand for its mobile network equipment.

The Finnish technology company said the plans to cut 16% of its 86,000-strong global workforce were part of efforts to cut costs by €1.2bn by the end of 2026. The cuts were announced as the company revealed a 70% drop in third-quarter profits, which fell to €133m (£116m) compared with €428m a year earlier.

The Nokia chief executive, Pekka Lundmark, said: “The most difficult business decisions to make are the ones that impact our people. We have immensely talented employees at Nokia and we will support everyone that is affected by this process.

“Resetting the cost base is a necessary step to adjust to market uncertainty and to secure our long-term profitability and competitiveness. We remain confident about opportunities ahead of us.”

Nokia, which is headquartered in Espoo, Finland, did not detail where the job cuts would fall. It currently employs about 37,700 people in Europe, including in the UK, where it has offices in Bristol, Cambridge and Reading. Job cuts are also likely to affect its operations in the US, where it has about 10,500 staff in offices including in Chicago and Dallas.

Nokia said the exact scale of the cost-cutting programme would depend on demand for its products. However, it “expects to act quickly” in order to save as much as €400m next year and another €300m in 2025.

The company said that demand across the wider mobile networks market was likely to drop 9% overall this year. That is compared with previous expectations for a 2% decline.

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That reflected a drop in sales in countries including India, where Nokia said the pace of the country’s 5G rollout had “moderated” and was “no longer enough to offset the slowdown in North America”.

Wed, 18 Oct 2023 20:57:00 -0500 Kalyeena Makortoff en text/html https://www.theguardian.com/technology/2023/oct/19/nokia-cut-jobs-profits-plunge
Nokia says it's going to cut up to 14,000 jobs
  • Nokia said on Thursday it is planning to cut up to 14,000 jobs — or around 16% of its workforce.
  • The company is planning to lower costs by up to 1.2 billion euros by 2026.
  • In a separate statement, the company said sales declined by 15% in the third quarter.

Finland-based mobile company Nokia is planning to cut between 9,000 to 14,000 jobs amid a sales slump and reduced demand for 5G equipment, it said on Thursday. The higher end of these cuts is likely to impact around 16% of the company's current global workforce of 86,000.

The layoffs are part of cost-cutting measures to reduce expenses by 400 million euros, or $421 million, in 2024 and a further 300 million euros in 2025. 

The company wants to reduce total costs by 1.2 billion euros by 2026.

In a separate statement, Pekka Lundmark, the CEO of Espoo-based Nokia, said that the company's third-quarter sales of 4.9 billion euros had declined by 15% compared to the previous year due to macroeconomic challenges and higher interest rates. 

The company reported operating profits of 424 million euros in the third quarter, a 36% drop from the same period last year.

"Resetting the cost base is a necessary step to adjust to market uncertainty and to secure our long-term profitability and competitiveness," Lundmark said.

Nokia — which sold its mobile phone business to Microsoft in 2014 — expects to meet the lower end of its sales targets in the third quarter, which were set in the range of 23.2 billion to 24.6 billion euros.

Nokia also slashed its outlook for the overall mobile networks market in 2023 and is now expecting a 9% reduction, compared to a previous forecast of a 2% drop. The company's slowing 5G growth in India could no longer compensate for the similar slowdown in North America, said Lundmark.

A Nokia spokesperson directed Insider to the company statement in response to a request for comment.

Wed, 18 Oct 2023 19:03:00 -0500 en-US text/html https://www.businessinsider.com/nokia-layoffs-14000-job-cuts-phone-cost-cutting-2023-10




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