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SD0-401 action - Service Desk Foundation Qualification Updated: 2023

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Exam Code: SD0-401 Service Desk Foundation Qualification action November 2023 by team

SD0-401 Service Desk Foundation Qualification

Exam: SD0-401 Service Desk Foundation Qualification

Exam Details:
- Number of Questions: The exam consists of approximately 60 multiple-choice questions.
- Time: Candidates are given 60 minutes to complete the exam.

Course Outline:
The Service Desk Foundation Qualification course is designed to provide professionals with a solid foundation in service desk principles and best practices. The course covers the following topics:

1. Service Desk Overview
- Understanding the role and functions of a service desk
- Differentiating between service desk and help desk
- Service desk as a central point of contact for IT support
- Key performance indicators and metrics for service desk performance

2. Service Desk Processes and Procedures
- Incident management and resolution processes
- Problem management and root cause analysis
- Change management and request fulfillment
- Service level management and service desk reporting

3. Customer Service and Communication Skills
- Effective communication techniques for service desk interactions
- Active listening and empathy in customer interactions
- Managing difficult customer situations and resolving conflicts
- Service desk professionalism and customer satisfaction

4. Tools and Technologies
- Service desk software and ticketing systems
- Knowledge management systems and self-service portals
- Remote support tools and collaboration platforms
- Service desk reporting and performance monitoring tools

5. Service Desk Metrics and Continuous Improvement
- Key performance indicators (KPIs) for service desk measurement
- Service desk benchmarking and maturity models
- Using data and analytics for service desk improvement
- Implementing a culture of continuous improvement in the service desk

Exam Objectives:
The exam aims to assess candidates' understanding and proficiency in the following areas:

1. Knowledge of service desk functions, processes, and procedures
2. Competence in customer service and communication skills
3. Familiarity with service desk tools and technologies
4. Understanding of service desk metrics and performance measurement
5. Awareness of continuous improvement principles for the service desk

Exam Syllabus:
The exam syllabus covers the following topics:

- Service Desk Overview
- Role and functions of a service desk
- Service desk vs. help desk
- Service desk as a central point of contact
- Service desk performance measurement

- Service Desk Processes and Procedures
- Incident management and resolution
- Problem management and root cause analysis
- Change management and request fulfillment
- Service level management and reporting

- Customer Service and Communication Skills
- Effective communication techniques
- Active listening and empathy
- Managing difficult customer situations
- Service desk professionalism

- Tools and Technologies
- Service desk software and ticketing systems
- Knowledge management and self-service portals
- Remote support tools and collaboration platforms
- Reporting and performance monitoring tools

- Service Desk Metrics and Continuous Improvement
- Key performance indicators (KPIs)
- Service desk benchmarking and maturity models
- Data-driven improvement strategies
- Culture of continuous improvement

Candidates are expected to have a comprehensive understanding of these subjects to successfully pass the exam and demonstrate their proficiency in service desk foundations.
Service Desk Foundation Qualification
SDI Qualification action

Other SDI exams

SD0-101 Service Desk Analyst Qualification 2023
SD0-302 Service Desk Manager Qualification
SD0-401 Service Desk Foundation Qualification

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Service Desk Foundation Qualification
Question: 110
Which action best illustrates excellent customer service?
A. Actively listen to customers when they talk to you.
B. Feel sorry for your customers if they are troubled.
C. Let customers know your personal accomplishments.
D. Listen to colleagues when customers talk to you.
Answer: A
Question: 111
What is the best reason for using a standard greeting when answering telephone calls?
A. Using a standard greeting follows documented procedures.
B. Using a standard greeting is part of an Incident management process.
C. Using a standard greeting saves time.
D. Using a standard greeting sets the expectation for the call.
Answer: D
Question: 112
What is the primary purpose of an operational level agreement?
A. An OLA addresses subjects that are not covered by the SLA.
B. An OLA contains the operational data used for calls.
C. An OLA provides access to vendors for support.
D. An OLA supports the SLA and is between two internal support teams.
Answer: D
Question: 113
What is a best practice when closing an Incident?
A. Chat with the customer to build a rapport.
B. Offer to mail the customer a user manual.
C. Send the customer written confirmation of the Incident closure.
D. Tell the customer to call again to ask additional questions.
Answer: C
Question: 114
Which is one of the elements of call differentiating?
A. The customer is always right and should always get their own way.
B. The customer technical needs must be addressed first and foremost to ensure
C. Unresolved psychological issues have a negative effect on problem solving.
D. Your customer may be king, but you are the technical wizard.
Answer: C
Question: 115
What is a best practice for effectively managing your time?
A. Complete your favourite jobs first.
B. Set your clock a half an hour ahead.
C. Work longer hours.
D. Write down all the tasks you need to accomplish.
Answer: D
Question: 116
What is one of the differences between open and closed questions?
A. Closed questions are used to receive short responses, and open questions to encourage
B. Closed questions seek elaboration, and open questions seek confirmation.
C. Open questions are scripted, and closed questions are made up on the spot.
D. There is no difference between open and closed questions.
Answer: A
Question: 117
What is the best reason for using paraphrasing?
A. Using paraphrasing gives the customer a chance to tell you if you have understood them.
B. Using paraphrasing increases the customer knowledge of technical terminology.
C. Use paraphrasing to repeat the customer words back to them.
D. Use paraphrasing to tell the customer what they should have done.
Answer: A
Question: 118
What is the best description of your role in supporting customers?
A. Avoid confrontation at all costs.
B. Deliver consistent, high quality support.
C. Escalate calls as appropriate.
D. Minimise talk time.
Answer: B
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The Best Action Movies to Stream Now

Whether it's playing catch with cars, running from robots or mastering martial arts, few things can get your adrenaline pumping as much as a good action movie.

Of course, there are plenty of action movies to choose from. There are the classics like Face/Off and Top Gun, superhero films such as Black Panther: Wakanda Forever and Shazam! Fury of the Gods and postapocalyptic movies like Zombieland — which all promise thrilling story lines, intense fight scenes and nonstop excitement.

Looking for something a little more mind-altering? Tune into The Matrix. How about a flick that's just as comedic as it is action-packed? Leave it to David Harbour in Violent Night.

Whether it is explosions, muscle cars and mayhem or treasure hunts you are after, you're sure to find an action movie you love. Here are the best action movies you can stream right now.

John Wick: Chapter 4

Keanu Reeves in John Wick: Chapter 4. Lionsgate

In the fourth installment of the John Wick saga, the legendary hitman extraordinaire (Keanu Reeves) remains resolute in his mission for revenge against the High Table. But in his pursuit of freedom, he must face a new enemy (Bill Skarsgård) backed by powerful alliances worldwide. 

Watch John Wick: Chapter 4 on Starz

The Machine

Bert Anderson and Mark Hamill in The Machine.

Shaken Not Stirred/Album/Alamy

Inspired by Bert Kreischer's 2016 stand-up routine, this 2023 action comedy is a fictionalized version of events, in which he finds himself and his estranged father (Mark Hamill) abducted by a vengeful Russian Mobster (Iva Babić), whose motives stem from a drunken incident in 1999 when Bert stole her father's (Oleg Taktarov) antique pocket watch.

Watch The Machine on Netflix

Fast X

Jason Momoa in Fast X.

Peter Mountain/Universal Pictures/Courtesy Everett

In the adrenaline-pumping 10th installment of the Fast & Furious saga, the repercussions of Hernan Reyes' (Joaquim de Almeida) death in Fast Five (2011) resurfaces to torment Dominic Toretto (Vin Diesel) and his crew. Dante (Jason Momoa), Hernan's son, witnessed his father's death and the loss of his family's fortune, harboring a decade-long vendetta. Directed by Louis Leterrier, Fast X accelerates with a star-studded ensemble, featuring Charlize Theron, Brie Larson, Rita Moreno, John Cena, Jason Statham, Helen Mirren, Michelle Rodriguez and more.

Watch Fast X on Peacock

Dungeons & Dragons: Honour Among Thieves

Michelle Rodriguez and Chris Pine in Dungeons & Dragons: Honor Among Thieves.

PARAMOUNT PICTURES/Moviestore/Shutterstock

Inspired by the tabletop role-playing game Dungeons & Dragons, this fantasy heist comedy helmed by Jonathan Goldstein and John Francis Daley follows the escapades of Edgin Darvis (Chris Pine), a lute-strumming bard, and his barbarian BFF, Holga (Michelle Rodriguez). After their prison break, the two comrades assemble an oddball crew of misfits on a quest to recover a stolen relic from a now-mighty swindler (Hugh Grant) and cross paths with dangerous enemies along the way.

Watch Dungeons & Dragons: Honour Among Thieves on Amazon Prime Video


New Line/Kobal/Shutterstock

Before Black Panther and the MCU, there was Blade. The 1998 film was the first Marvel movie with a Black lead and the first Marvel comic adaptation to be a box-office success. Wesley Snipes' martial arts mastery is on display as the vampire-slaying daywalker, utilizing everything from garlic, syringes and roundhouse kicks to beat the bloodsuckers. Come for the seamless fight scenes and stay for the iconic one-liners and killer late-'90s fashion.

Watch Blade on Max

Terminator 2: Judgement Day

Terminator 2: Judgment Day, 1991.


All of the Terminator movies have killer action scenes, but Judgment Day is a nonstop ride with high stakes and state-of-the-art special effects that blew its 1991 audience away and still holds up today. Arnold Schwarzenegger, Linda Hamilton and a young Edward Furlong deliver stellar performances, and James Cameron's sci-fi flair will keep you on the edge of your seat for the entire 136-minute runtime.

Watch Terminator 2: Judgement Day on Paramount+


Plane, 2023.


When a lightning storm forces pilot Brodie Torrance (Gerard Butler) to make an emergency landing on an island in the Philippines, the surviving passengers find themselves confronted by the hostile rebels who claim it as their domain. Teaming up with passenger Louis Gaspare (Mike Colter), a fugitive homicide suspect, Brodie undertakes a high-stakes mission to ensure the safe return of himself and his passengers.

Watch Plane on Starz

John Wick

Keanu Reeves in John Wick, 2014.

David Lee/Thunder Road/Lionsgate/Mjw/Summit/Kobal/Shutterstock

This 2014 action thriller and franchise starter shows what happens when "you stab the devil in his back." After his wife and cherished possessions are taken away, the illustrious assassin John Wick (Keanu Reeves) returns to old habits and unleashes his murderous instincts on those who've wronged him ... while also being hunted by a former colleague.

Watch John Wick on Peacock

Scott Pilgrim vs. the World

Scott Pilgrim vs. the World, 2010. Big Talk Productions/Kobal/Shutterstock

When idling musician Scott Pilgrim (Michael Cera) meets the woman of his dreams (Mary Elizabeth Winstead), he has to defeat seven of her evil exes through arcade-style battles in order to be her boyfriend. Packing punches left and right, this 2010 action-filled adventure features an ensemble cast including Kieran Culkin, Chris Evans, Brie Larson, Anna Kendrick, Aubrey Plaza and more.

Watch Scott Pilgrim vs the World on Netflix


Nicolas Cage and John Travolta in Face/Off. Moviestore/Shutterstock

Face/Off has a premise that's so bizarre that it might just be perfect: FBI agent Sean Archer (John Travolta) is determined to avenge the murder of his son, who was killed in an assassination attempt meant for Archer. When assassin Castor Troy (Nicolas Cage) is presumed dead after a plane crash, Archer has his own face surgically removed and replaced with Troy's to gather intel from Troy's twin brother. But Troy wakes up from his coma and has surgery to replace his own face with Archer's. In almost anyone else's hands, Face/Off wouldn't work, but Travolta and Cage lean into their roles with full intensity, and John Woo's direction keeps it from becoming unintentionally campy.

Watch Face/Off on Paramount+

First Blood

Sylvester Stallone in First Blood. Sunset Boulevard/Corbis

When John Rambo, a Vietnam War veteran, searches for an old military friend, he faces relentless harassment, abuse and cruelty ... until he snaps. First Blood, released in 1981, was the world's introduction to Sylvester Stallone's iconic Green Beret. The film was a massive success and spawned four explosive sequels, but the original movie's themes of action, survivalism and compassion, enhanced by Stallone's nuanced performance, make First Blood the first choice in Rambo flicks.

Watch First Blood on Showtime

Point Break

Patrick Swayze and Keanu Reeves in Point Break, 1991. Moviestore/Shutterstock

Point Break stars Keanu Reeves as federal agent Johnny Utah as he tracks a string of bank robberies by a gang of surfers, led by Patrick Swayze's Bodhi. The investigation gets complicated when Johnny finds himself smitten with surfer Tyler (Lori Petty) and a little too friendly with her group.

One of Kathryn Bigelow's first blockbusters, Point Break had a successful theatrical run, making $80 million globally, but it grew even more popular on home video and TV. A lackluster remake of the film was released in 2015.

Watch Point Break on Peacock

Road House

Road House, 1989.


Road House might not have been an immediate hit with critics or audiences at its theatrical release, but it developed a cult following in the cable TV and streaming eras and is getting a remake with Jake Gyllenhaal. The 1989 film has absolutely no frills — but with Patrick Swayze serving roundhouse kicks to curb corruption, do you really need any?

Watch Road House on MGM+


Jesse Eisenberg and Woody Harrelson in Zombieland, 2009.


This 2009 postapocalyptic action comedy follows a group of surviving humans — played by Woody Harrelson, Jesse Eisenberg, Emma Stone and Abigail Breslin — who have to avoid becoming "human Happy Meals" for bloodthirsty zombies while making their way to an alleged safe haven.

Watch Zombieland on Peacock


James McAvoy and Angelina Jolie in Wanted, 2008.


James McAvoy and Angelina Jolie team up with Morgan Freeman in Wanted. Wesley Gibson (McAvoy) is inducted into a group of assassins — but quickly learns a lot is looming under the surface of their already shady activities. The 2008 action film makes great use of The Matrix's "bullet time" and tongue-in-cheek comic relief.

Watch Wanted on Netflix

The Fugitive

The Fugitive, 1993.

Stephen Vaughan/Warner Bros./Kobal/Shutterstock

Harrison Ford and Tommy Lee Jones star in this 1993 adaptation of the '60s TV show. There's a prison break, chase scenes leading off cliffs and through helicopters and a deep connection between the two leads.

Glee star Jane Lynch got one of her first big breaks in The Fugitive. In 2018, Lynch told PeopleTV that Ford gave her a key piece of acting advice on the set: Keep your mouth closed on camera.

Watch The Fugitive on Tubi

The Bourne Ultimatum

Matt Damon in The Bourne Ultimatum. Universal

In the heady third installment of the Jason Bourne film series, Matt Damon returns as the titular former CIA hitman grappling with psychogenic amnesia. As he faces the danger of a new assassin program, Operation Blackbriar, Jason plunges into a globe-trotting quest to outsmart formidable enemies and unlock memories from his past. 

Watch The Bourne Ultimatum on Max


Bob Odenkirk in Nobody, 2021.

Universal Pictures/Moviestore/Shutterstock 

Bob Odenkirk — best known as self-sabotaging attorney Saul Goodman on Better Call Saul and Breaking Bad — may seem like an unlikely action hero, but he makes it clear in Nobody that even an Everyman has his limits.

Odenkirk revealed that the film was partially inspired by his personal experience. "I think most people watching this movie will not realize the level of autobiography there is in it," he told Jimmy Kimmel in 2021. "I had two home break-ins in Los Angeles... Nobody is very related to my real experience of having someone in the house, threatening my family, trying to keep the damage to a minimum."

Watch Nobody on Amazon Prime Video

V for Vendetta


Based on Alan Moore, David Lloyd and Tony Weare's graphic novel of the same name, V for Vendetta stars Hugo Weaving as V, an anarchist vigilante who rescues Evey (Natalie Portman) and enlists her in his chaos. The themes of fascism and authoritarianism are both timely and timeless, and the action is nonstop. As dark as the film can get, its ultimate message is one of hope.

Watch V for Vendetta on Max


Amazon Studios/Courtesy Everett

In a high-stakes mission, boxing gym manager Réda (Ramzy Bedia) recruits his friends, Stan (Franck Gastambide) and Chafik (Anouar Toubali), to rescue his kidnapped brother from a dangerous narcos cartel in the titular city. With a simple and reckless plan, Réda brings his team on an action-filled adventure — involving conflict with drug ring leader El Diablo (Raymond Cruz) — that none of them could have anticipated.

Watch Medellín on Amazon Prime Video

Avatar: The Way of Water

Walt Disney Studios Motion Pictures/Courtesy Everett

Dive into the phantasmagorical depths of James Cameron's Avatar universe with this 2022 sequel. Following a decade after the first film's events, Way of Water sees the Sully family fleeing their home to reside with the oceanic Metkayina clan, where they have to defend themselves and their hosts against brutal aggressors through a flood of action-packed battles.

Watch Avatar: The Way of Water on Disney+

Shazam! Fury of the Gods

Warner Bros./Courtesy Everett 

Directed by David F. Sandberg, this 2023 DCEU sequel to Shazam! (2019) finds teenager Billy Batson (Asher Angel) and members of his "Shazamily"  — who all can transform into their superhero alter egos just by saying "Shazam!" out loud — fighting against a trio of ancient gods who've come to earth with a vengeance for those who stole their magic powers. Fury of the Gods stars Zachary Levi, Jack Dylan Grazer, Rachel Zegler, Adam Brody, Ross Butler, Meagan Good, Lucy Liu and Helen Mirren

Watch Shazam! Fury of the Gods on Max

Gangs of Lagos

Amazon Studios

Being Amazon Prime Video's first original movie from Africa, this 2023 Nigerian action-thriller is worth a watch. Jade Osiberu's Gangs of Lagos follows a group of three best friends who witness their father figure's murder, and join the gang led by his cold-hearted partner Kazeem (Olarotimi Fakunle). The film stars Tobi Bakre, Iyabo Ojo, Adesua Etomi, Chioma Akpotha and Demi Banwo, among others.

Watch Gangs of Lagos on Amazon Prime Video



This 2023 Vietnamese action thriller — and prequel to 2019's Furie — follows three women who bond over shared traumas and are trained to defeat a '90s Saigon gang that traffics and assaults other women. Filled with rip-roaring violence and dynamic fight sequences, this film is a tough yet heady watch.

Watch Furies on Netflix

Violent Night

David Harbour and John Leguizamo in Violent Night, 2022.

Allen Fraser /Universal Pictures/Courtesy Everett 

You better watch out, you better not cry! Stranger Things' David Harbour ditches his Hawkins police uniform and slips on Saint Nick's suit in this 2022 holiday action thriller. When Santa Claus comes to town, delivering presents to a Connecticut mansion, he discovers that mercenaries are holding the residing family hostage and comes to their rescue with brutal force.

Watch Violent Night on Amazon Prime Video

Black Panther

Lupita Nyong'o, Chadwick Boseman and Danai Gurira in Black Panther. Marvel

Black Panther brought much-needed Black representation to the superhero genre. Chadwick Boseman's indelible mark on cinema as T'Challa cannot be overstated, and Michael B. Jordan's Killmonger is as sympathetic and complicated a villain as they come. The supporting cast's performances, especially Angela Bassett and Sterling K. Brown, are just as moving.

Enhanced by its stunning actors, the movie's action is a blast to watch. Whether you're watching Okoye (Danai Gurira) tossing her wig in a fight scene, Shuri (Letitia Wright) showing off her genius or a mixed martial arts battle, every element works.

Watch Black Panther on Disney+

Black Panther: Wakanda Forever

Eli Ade/Marvel/Walt Disney Studios Motion Pictures/Courtesy Everett

Securing Marvel its first Oscar win (three, in fact) with the first Black Panther film, this 2022 sequel earned another for Best Costume Design — yet there is so much more to take in, including the feature's eye-catching thrills. Following King T'Challa's (Chadwick Boseman) death, the mourning Queen Ramonda (Angela Bassett), Princess/scientist Shuri (Letitia Wright), fellow Wakandans and allies strive to protect the kingdom from outside (and underwater) forces. Former War Dog Nakia (Lupita Nyong'o) and CIA agent Everett Ross (Martin Freeman) are back to help ensure the continuing legacy of the Black Panther.

Watch Black Panther: Wakanda Forever on Disney+

Die Hard

Bruce Willis in Die Hard, 1988.


Welcome to the party, pal! Whether or not you think Die Hard is a Christmas movie, the 1988 thriller is easily one of the best action movies of all time. Bruce Willis' introductory jaunt as John McClane has all the makings of a classic: a working-class hero, a hard-to-get love interest (Bonnie Bedelia), a dangerously charismatic villain (Alan Rickman), earnest sidekicks Alan (Reginald VelJohnson) and Argyle (De'voreaux White) and some of the best catchphrases in the game. Did we mention McClane saves the day while barefoot?

Watch Die Hard on Hulu

Godzilla vs. Kong

Godzilla vs. Kong, 2021.

HBO Max / Courtesy Everett

What do you do when one monster attacks? Unleash another one, of course. In Godzilla vs. Kong, the real monsters aren't Godzilla or Kong — they're conspiracy theorists and technology. While the action is stellar when the larger-than-life creatures go after each other, the excitement is unstoppable once they team up.

Watch Godzilla vs. Kong on Max


Eli Ade/Sony Pictures Entertainment/Courtesy Everett

Based on Adam Makos' book — Devotion: An Epic Story of Heroism, Friendship, and Sacrifice — this aerial war drama revolves around the real-life friendship between U.S. Navy fighter pilots Jesse Brown (Creed III's Jonathan Majors) and Tom Hudner (Top Gun: Maverick's Glen Powell, who's also an real licensed pilot) and their time served together during the Korean War. With a supporting cast including Serinda Swan, Joe Jonas and more, Devotion honors the bond of a brotherhood forged in the early 1950s among racial and global tension.

Watch Devotion on Paramount+

All Quiet on the Western Front

All Quiet on the Western Front, 2022.

Reiner Bajo/Netflix

Premiering at the Toronto International Film Festival in September 2022, this German anti-war drama — adapted from Erich Maria Remarque's 1929 eponymous novel — tells the timeless story of a young man named Paul Bäumer (Felix Kammerer) who eagerly joins the German Army to fight in World War I. But when he and his comrades find themselves amid unforgiving and inhumane violence, their once-patriotic notions of war are shattered as they make every effort to survive.

Watch All Quiet on the Western Front on Netflix

The Woman King

The Woman King. Sony Pictures

Inspired by real events, this AAFCA-winning historical action flick centers on the Agojie, an all-woman army of the West African kingdom of Dahomey. In a dazzling performance, Viola Davis stars as highly-trained General Nanisca, who has to prepare a new generation of warriors to fight a foreign invader threatening their civilization.

Watch The Woman King on Netflix

Top Gun


If you feel the need for speed, Tony Scott's fighter pilot action flick should be your first choice. In 1986's Top Gun, Tom Cruise soars as smug hotshot Lt. Pete "Maverick" Mitchell," who strives to be the top naval pilot in his class — causing friction between him and rivaling classmates such as Iceman (Val Kilmer) — and swoop the flight instructor (Kelly McGillis) off her feet. From its classic soundtrack to its iconic beach volleyball scene to its fast-paced thrills, this blockbuster will "take you right into the danger zone."

Watch Top Gun on Paramount+

Top Gun: Maverick

Top Gun: Maverick.

Scott Garfield/Paramount Pictures/Courtesy Everett

Thirty-six years after Pete "Maverick" Mitchell (Tom Cruise) graduated the TOPGUN Naval aviation program, he's invited back as an instructor for a new generation of fliers, including Miles Teller's Bradley ("Rooster") and Glen Powell's Jake ("Hangman"). Earning over $1 billion dollars at the global box office, 2022's Top Gun: Maverick is not only a triumphant sequel to its iconic predecessor, but is also a "love letter to aviation," as it impressively cranked up the action without VFX and filmed stunts with real U.S. Navy pilots flying top-quality fighter jets.

Watch Top Gun: Maverick on Paramount+

Free Guy

20TH CENTURY STUDIOS/Moviestore/Shutterstock

From Deadpool to Red Notice, Ryan Reynolds is a bona fide action star who never fails to bring the laughs. Also starring Jodie Comer, Taika Waititi and more, the 2021 action comedy follows a bank teller named Guy (Reynolds), who discovers he's a trivial background character in a violent multiplayer video game and strives to be a winning hero when faced with conflict.

Watch Free Guy on Disney+

Black Adam

Warner Bros. Pictures

He kneels before no one. In this 2022 Shazam! spin-off Dwayne "The Rock" Johnson stars as the eponymous DC Comics character, who's freed from imprisonment and uses his almighty powers "born out of rage" for revenge, but is intercepted by heroes from the Justice Society, such as Atom Smasher (Noah Centineo), Doctor Fate (Pierce Brosnan), Hawkman (Aldis Hodge) and Cyclone (Quintessa Swindell).

Watch Black Adam on Max

The Maze Runner

Ben Rothstein/20th Century Fox/Kobal/Shutterstock

Based on the first book in a YA dystopian series, The Maze Runner follows 16-year-old Thomas (Dylan O'Brien), who wakes up in an elevator with zero recollection of his past and finds himself among a group of boys (and one girl) trying to form a community on an area of land they call the Glade. And if they want to escape, they have to run through a constantly-shifting maze that's patrolled by killer cyborg creatures.

Watch The Maze Runner on Max

Bullet Train

Sony Pictures Entertainment/Moviestore/Shutterstock

Famous faces like Brad Pitt, Aaron Taylor-Johnson, Sandra Bullock and Bad Bunny were all on board for this off-the-rails action comedy. Based on Kōtarō Isaka 2010's novel, Maria Beetle, 2022's Bullet Train follows five cutthroat assassins, who are all assigned individual missions that are somehow connected, on a Japanese high-speed train.

Watch Bullet Train on Netflix

Shadow in the Cloud

Vertical Entertainment/Moviestore/Shutterstock

In this 2022 war fantasy, Chloë Grace Moretz stars as a WWII flight officer who battles with an evil creature on her mission. Also starring Taylor John Smith and Nick Robinson, Shadow in the Cloud is a bumpy ride with several jump-scares lurking in its shadows, and tells a wildly complex story about female strength.

Watch Shadow in the Cloud on Hulu

Pearl Harbor

Andrew Cooper/Touchstone/Jerry Bruckheimer Inc/Kobal/Shutterstock

From quintessential action movie director Michael Bay comes a romantic war drama that fictionalizes the historical Japanese attack on Pearl Harbor. This 2001 feature follows two childhood best friends (Ben Affleck and Josh Hartnett), who enlist in the military as pilots during WWII and a love triangle unfolds between them and a nurse (Kate Beckinsale).

Watch Pearl Harbor on Max

Captain America: Civil War


Marvel movies always have a ton of great action sequences, but Captain America: Civil War brings together major characters in conflict with each other in exciting ways — and the questions raised about surveillance and the police state continue to resonate. Chris Evans' fight as Captain America with Robert Downey Jr.'s Tony Stark was instantly meme-able, and the introduction of Chadwick Boseman's Black Panther and Tom Holland's Spider-Man make Civil War a fan favorite.

Watch Captain America: Civil War on Disney+

Avengers: Endgame

Walt Disney Studios Motion Pictures/Marvel Studios/Courtesy Everett

Avengers, we love you 3000. Bringing back fan-favorite characters and ending several beloved MCU story lines, the epic conclusion to the Avengers saga chronicles the titular superhero group's final battle with Thanos, the demigod who destroyed the universe in Infinity War. Shattering box-office records, the 2019 superhero film became the second highest-grossing film of all time (at the time) next to 2009's Avatar.

Watch Avengers: Endgame on Disney+

The Matrix

Carrie-Anne Moss and Keanu Reeves in The Matrix. Ronald Siemoneit/Sygma

In addition to its prescient themes of machines distracting, subjugating and feeding off of human energy, The Matrix revolutionized action movies thanks to two words: "bullet time." Keanu Reeves dodging bullets became an iconic image, and the visual effect has been used in countless action and superhero movies since.

Watch The Matrix on Max


David Bukach/Hulu/Courtesy Everett Collection

A prequel to the original Predator, Prey follows Naru (Amber Midthunder), a fledgling fighter trying to protect the Comanche Nation from the extraterrestrial hunter. Set 300 years before the events of the 1987 classic, the film features an almost entirely Native and First Nation cast and is available to stream entirely in Comanche. At its debut, Prey became Hulu's biggest streaming premiere ever.

Watch Prey on Hulu

The Northman

Focus Features

With a cast that includes Alexander Skarsgård (who gained 20 pounds of muscle for the role), Nicole Kidman, Willem Dafoe, Ethan Hawke, Anya Taylor-Joy and Björk, The Northman is a take on the Norse folk tale of Amleth — the very legend that inspired Shakespeare's Hamlet.

When King Aurvandill (Hawke) is murdered by his own brother (Claes Bang), Prince Amleth (Skarsgård) vows to avenge his father's death — but there's far more to the treasonous slaying than meets the eye. With elements of Norse mythology and killer battle scenes, The Northman is a must-see.

Watch The Northman on Peacock

Sin City

Dimension Films/Kobal/Shutterstock

The 2005 action anthology Sin City is as much an adaptation of Frank Miller's graphic novels as it is a love letter to classic film noir. Visually stunning thanks to its mostly monochromatic palette, director Robert Rodriguez deliberately stayed as close to the source material as possible. With standout performances from Mickey Rourke and Elijah Wood, Sin City paved the way for the later comic book movie revival as a whole.

Watch Sin City on Max

The Dark Knight

Warner Bros/Dc Comics/Kobal/Shutterstock

Christian Bale is a great Bruce Wayne, but it was Heath Ledger's final completed performance as the Joker that brought The Dark Knight its critical acclaim and commercial blockbuster status. From the opening bank heist to the impossible choices the Joker thrusts upon both Batman and Gotham City, Christopher Nolan's sophomore outing for the caped crusader raises resonant questions about the nature of man.

Watch The Dark Knight on Max

The Batman

Robert Pattinson in The Batman, 2022. Jonathan Olley/Warner Bros.

Matt Reeves' The Batman, released in 2022, is less like a superhero epic and more of a detective thriller. Robert Pattinson plays a tortured Bruce Wayne and a brooding Batman equally well, while Zoë Kravitz brings Selina Kyle to life as a sensual, cynical Catwoman. Paul Dano is chilling as the Zodiac Killer-inspired Riddler, and he worked very hard to get there: He was such a perfectionist that Reeves said Dano filmed 200 takes of a single scene.

Watch The Batman on Max

The Old Guard

Kiki Layne and Charlize Theron in The Old Guard, 2020.


The Old Guard examines a power granted to many superheroes that often goes unquestioned: the loneliness and boredom associated with immortality. Charlize Theron and the rest of the cast kill it in hand-to-hand combat scenes, and it brought some long overdue LGBTQ representation to the superhero genre.

Watch The Old Guard on Netflix


Columbia Pictures

Tom Holland and Mark Wahlberg make an unlikely but delightful pair in Uncharted, based on the video game of the same name. Nathan "Nate" Drake (Holland), a bartender-turned-pickpocket, sets off on an adventure to find his lost brother. (Holland worked as a bartender in real life to prepare for the role.) Victor "Sully" Sullivan (Wahlberg) takes Nate under his wing to find a treasure left by Ferdinand Magellan, and it turns out that Sully and Nate are connected in more ways than they realize — and even when their friendship gets tenuous, they need each other to survive.

Watch Uncharted on Netflix

The Gray Man

Ryan Gosling in The Gray Man, 2022.

Stanislav Honzik/Netflix

Oscar winner Ryan Gosling stars as the titular Gray Man, an assassin on the run — with the help of some chewing gum, a precocious child and Ana de Armas — from a former CIA colleague.

After nearly a decade as Captain America, Chris Evans takes a villainous turn — but it's a role he plays so well. Evans chews the scenery as the bad guy in The Gray Man, brothers Anthony and Joe Russo's first Netflix project (they previously directed Evans in four Marvel movies). The film was successful enough to greenlight both a spin-off and a sequel.

Watch The Gray Man on Netflix

The Kid Who Would Be King

K Brown/20th Century Fox/Kobal/Shutterstock

A kid-friendly option, The Kid Who Would Be King is as heartwarming as it is adrenaline-pumping. Patrick Stewart is a delight as Merlin (perhaps taking notes from his real-life bestie, Ian McKellen, and his turn as Gandalf) and Rebecca Ferguson is enchanting as wicked sorceress Morgana.

Watch The Kid Who Would Be King on Disney+

Zack Snyder's Justice League

DC Entertainment/Warner Bros

While 2017's Justice League — taken on by Joss Whedon partway through production — had an obviously similar story, the stakes immediately feel higher in Zack Snyder's lengthy rendition of the superhero team-up. In the Snyder cut, villain Steppenwolf's motives are clearer, and his defeat of the Amazons proves that he is a force to be reckoned with. Ben Affleck's Bruce Wayne is perfectly pensive, Ray Fisher's star turn as Cyborg is fully realized, Jason Momoa's Aquaman makes a splash and Gal Gadot's Wonder Woman shows her tougher side.

Watch Zack Snyder's Justice League on Max

Wed, 21 Dec 2022 08:36:00 -0600 en text/html
Action Collaborative on Preventing Sexual Harassment in Higher Education No result found, try new keyword!Making higher education a more safe, inclusive, and respectful place where everyone can work and learn. The Action Collaborative brings together leaders from academic and research institutions and key ... Tue, 09 Nov 2021 00:45:00 -0600 text/html Samsung SDI to supply EV batteries to Hyundai Motor starting 2026

A general view of the Samsung SDI battery factory in God, Hungary, December 12, 2022. REUTERS/Marton Monus Acquire Licensing Rights

SEOUL, Oct 23 (Reuters) - South Korea's Samsung SDI (006400.KS) said on Monday it will supply Hyundai Motor (005380.KS) with electric vehicle (EV) batteries for seven years starting 2026, marking the first battery supply deal between the two companies.

"The latest supply deal marks the first ever partnership between Samsung and Hyundai Motor Group in the field of electric vehicle batteries," Samsung SDI said in a statement.

The battery maker, which supplies to General Motors Co (GM.N), Stellantis (STLAM.MI), and BMW (BMWG.DE) among others, added that it will supply prismatic batteries manufactured at its factory in Hungary for Hyundai Motor's EVs targeting the European market from 2026 through 2032.

While Samsung SDI and Hyundai Motor did not disclose the size of the deal, Samsung SDI would likely supply EV batteries that could power about 500,000 EVs over the next seven years, an industry source familiar with the matter told Reuters.

Earlier this month, Samsung SDI said it plans to invest 2.7 trillion won ($2 billion) to build a second joint EV battery plant with Stellantis in the U.S. state of Indiana, targeting to start production in 2027.

Shares of Samsung SDI were trading up 0.3%, versus benchmark KOSPI's (.KS11) 0.1% fall as of 0203 GMT.

($1 = 1,351.8200 won)

Reporting by Heekyong Yang, Soo-hyang Choi; Editing by Diane Craft and Jacqueline Wong

Our Standards: The Thomson Reuters Trust Principles.

Sun, 22 Oct 2023 17:53:00 -0500 en text/html
Who Are Action Pack

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Tue, 26 Jul 2022 14:36:00 -0500 en text/html
Mortgage Pre-Qualification Calculator

What is mortgage pre-qualification?

Mortgage pre-qualification is an informal evaluation of your creditworthiness and how much home you can afford based on self-reported information like your credit, debt, income and assets. Based on these inputs, pre-qualification estimates the amount a lender may be willing to lend you.

If you’ve gotten pre-qualified, the next step, called “preapproval,” involves providing documentation of everything you reported in your pre-qualification and a hard credit pull. Preapproval demonstrates a more serious step towards homeownership, whereas pre-qualification is an optional process that can be helpful for understanding your financial readiness to buy a home.

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How to use the pre-qualification calculator

Our pre-qualification calculator can provide an idea of what to expect out of the process before you talk to a lender. Filling out this calculator will not pre-qualify you for a mortgage. If you’re ready to get pre-qualified, you can reach out to one of our recommended lenders to start the process.

To use our calculator, provide the following information:

  1. Enter your annual income before taxes.

  2. Enter the term of the mortgage you’re considering.

  3. Tell us about your employment status.

  4. Tell us if you have a down payment.

  5. Tell us about past foreclosures or bankruptcy.

  6. Enter your monthly recurring debt payments.

After completing each required field, you’ll see the loan amount we recommend, as well as a higher loan amount. We show two pre-qualification amounts because:

  1. Different loans have different debt-to-income requirements. For example, conventional loans usually have stricter DTI requirements than FHA loans, insured by the Federal Housing Administration.

  2. It’s not always smart to borrow 100% of what a lender offers. The maximum loan amount is the most the lender is willing to loan you, not what makes sense for your budget. A higher loan amount will mean a higher monthly mortgage payment. Borrowing too much could make it difficult to ride unexpected financial bumps, such as a job loss or a big medical bill.

What’s behind the pre-qualification calculation?

The debt-to-income ratio, or DTI, is a common formula that lenders use for mortgage pre-qualification, and it comes in two varieties: front-end and back-end.

Front-end DTI is the dollar amount of your home-related expenses, including the future monthly mortgage payment, property taxes, insurance and homeowners association fees, divided by your gross monthly income.

Your back-end DTI ratio is the sum of your home-related expenses plus all your other monthly debt — including credit cards, student loans, personal loans and car loans — divided by your gross monthly income. Conventional mortgage lenders generally prefer a back-end DTI ratio of 36% or less, but government-backed loan programs may allow a higher percentage.

NerdWallet’s pre-qualification calculator looks at back-end DTI while also considering other aspects of your credit profile, such as employment, credit score and down payment.

What’s the difference between pre-qualification and preapproval?

Unlike pre-qualification, preapproval requires proof of your debt, income, assets, and credit score and history.

Sellers often prefer to see a preapproval letter with your offer over a pre-qualification letter. Being preapproved can supply you a distinct advantage if you're competing for a home with buyers who aren't.

To get preapproved, you’ll supply documentation such as pay stubs, tax records and proof of assets. Once the lender verifies your financial information, which may take a few days, it should supply a preapproval letter you can show a real estate agent or seller to prove you’re ready and able to purchase a home.

Keep in mind, pre-qualification doesn’t ensure preapproval. You can still be turned down if your financial documents don’t support the numbers you reported.

Does pre-qualification affect your credit score?

Getting pre-qualified does not affect your credit score. Lenders usually base pre-qualification on the information you provide and don't pull your credit report.

When a lender checks your credit report, it counts as a "hard inquiry." Too many hard inquiries can lower your credit score if they reveal you're trying to open many new credit lines in a short period. But multiple hard inquiries in a short time frame as a result of shopping for mortgage rates generally do not hurt your credit score.

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How to increase your pre-qualification amount

Pre-qualification can help you form a realistic budget and get ready to start looking at homes. You could pre-qualify for a larger loan and expand your options if you:

  • Grow your credit score: Three ways to do this quickly include correcting errors on your credit report, using less of your credit limit and paying bills on time and in full each month.

  • Consolidate or pay off debts: If you have high-interest debt spread out over several credit cards, consolidating it will reduce your monthly debt payments. Eliminating debt completely, through larger or more frequent payments, is even better. Reducing expenses and following a budget will help.

  • Consider an adjustable-rate mortgage: These loans often begin by offering a lower rate than a fixed-rate loan, but after an introductory period, that rate can increase or decrease based on market conditions. You can often afford more home if you choose an adjustable rate mortgage — just be sure you have a plan for when the introductory period ends.

  • Increase your income: A higher gross income will Improve your DTI ratio (especially if your debt stays the same) and may qualify you for a larger loan amount. You may be able to achieve this by asking for a raise or starting a side hustle.

Getting the most from your pre-qualification limit

Beyond qualifying for a larger mortgage, there are other ways to make homeownership more affordable.

  • Be flexible about your location: It simply costs more to buy in some areas than in others. If you’re willing to compromise on some items on your neighborhood wish list, you may open up new options for affordable homes.

  • Look for highly motivated sellers: Sellers whose properties have been on the market for a long time may be more likely to lower their price. Your agent can help you identify these homes and strategize about your offer.

  • Renovate a home that’s less than perfect: While it’s not for everybody, the fixer-upper route can be a solid choice for borrowers struggling to afford a move-in-ready home in their desired area. There are even loan options available for borrowers to roll renovation costs into their mortgage, like Freddie Mac’s CHOICERenovation loan.

You can also Improve affordability by exploring loans with low- or no-down-payment requirements. This means you can hold on to more of your savings, which can come in handy for the unexpected costs of homeownership.

How long does it take to get pre-qualified for a mortgage?

You can typically expect to get pre-qualified in a day or two, sometimes less. Depending on the lender, pre-qualification can happen in person, over the phone or online.

Frequently asked questions

NerdWallet subscribes to the 28/36 rule of thumb, which means that monthly home-related expenses (including your mortgage payment, mortgage insurance and property taxes) shouldn’t be more than 28% of your gross income, and all of your monthly debts (including those debts related to homeownership) shouldn’t account for more than 36% of your gross income.

Using the guideline that your home-related expenses shouldn’t be more than 28% of your gross income, you should try to keep your monthly mortgage payment (including property taxes and mortgage insurance) under $4,666 if you have a household income of $200,000 a year. If your monthly debts plus $4,666 are greater than 36% of your gross income, you’ll either need to reduce your monthly debts, put down a larger down payment or set your sights on a lower-priced home.

There are so many elements at play that can determine home affordability, and everyone’s financial circumstances are unique. NerdWallet’s mortgage payment calculator can help you determine what your monthly payments would be if you bought a $400,000 home, and it shows how this figure changes based on factors like your down payment and property taxes. Ideally, this monthly payment should be less than 28% of your gross income.

How does your salary factor into your mortgage pre-qualification amount?

NerdWallet subscribes to the 28/36 rule of thumb, which means that monthly home-related expenses (including your mortgage payment, mortgage insurance and property taxes) shouldn’t be more than 28% of your gross income, and all of your monthly debts (including those debts related to homeownership) shouldn’t account for more than 36% of your gross income.

How much house can I afford if I make $200,000?

Using the guideline that your home-related expenses shouldn’t be more than 28% of your gross income, you should try to keep your monthly mortgage payment (including property taxes and mortgage insurance) under $4,666 if you have a household income of $200,000 a year. If your monthly debts plus $4,666 are greater than 36% of your gross income, you’ll either need to reduce your monthly debts, put down a larger down payment or set your sights on a lower-priced home.

How much should you make to afford a $400,000 house?

There are so many elements at play that can determine home affordability, and everyone’s financial circumstances are unique. NerdWallet’s

mortgage payment calculato

r can help you determine what your monthly payments would be if you bought a $400,000 home, and it shows how this figure changes based on factors like your down payment and property taxes. Ideally, this monthly payment should be less than 28% of your gross income.

Wed, 08 Nov 2023 18:00:00 -0600 en-US text/html

SDI Group PLC designs and manufactures scientific and technology products for use by the life science, healthcare, astronomy, consumer manufacturing and art conservation markets through Synoptics, the Artemis, the Opus instruments, and Astles Control systems brands. The Digital Imaging segment incorporates the Synoptics brands Syngene, Synbiosis, Synoptics Health and Fistreem, the Atik brands Atik Cameras, Opus and Quantum Scientific Imaging, and the Graticules Optics business. The Sensors & Control segment combines our Sentek, Astles Control Systems, Applied Thermal Control, Thermal Exchange, MPB Industries and Chell Instruments businesses. It operates in the UK, Europe, America, Rest of Asia, and Rest of the world segments. It derives most of its revenues from America segment.

Sun, 05 Nov 2023 10:00:00 -0600 en text/html
Best action cameras in 2023

Best action cameras: Quick Menu

The best action cameras are essential for showing off your daring exploits. Adrenaline aside, what’s the point of jumping off the side of a mountain on skis if nobody is going to see you do it?

All of the action cameras on our list have features which make them the perfect companion for adrenaline junkies. Most are designed to be rugged and withstand extreme conditions, water and impacts. They’re also compact, which makes them easy to pack into baggage and to mount anywhere they’re needed.

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