MS-740 Troubleshooting Microsoft Teams plan |

MS-740 plan - Troubleshooting Microsoft Teams Updated: 2023

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Exam Code: MS-740 Troubleshooting Microsoft Teams plan June 2023 by team

MS-740 Troubleshooting Microsoft Teams

Exam Number: MB-340MS-740
Exam Name : Troubleshooting Microsoft Teams


Candidates for this test are support engineers responsible for supporting Microsoft Teams environments, troubleshooting deployments, tuning performance, collecting and analyzing telemetry and log data, and managing Teams environments.

Candidates should have significant exposure to unified communications and hands-on experience with Microsoft Teams. In addition, candidates should have networking knowledge of Azure fundamentals, telephony, PowerShell, data storage technologies, APIs, app security, authentication and authorization, security, and compliance information, debugging, performance tuning, and monitoring.

Troubleshoot Microsoft Teams voice issues (15-20%)
Troubleshoot issues with Microsoft Teams meetings and live events (20-25%)
Troubleshoot federation issues (10-15%)
Troubleshoot issues signing into Microsoft Teams (15-20%)
Troubleshoot teams and channels (10-15%)
Troubleshoot issues with files (15-20%)

Troubleshoot Microsoft Teams voice issues (15-20%)
Troubleshoot audio and video flow issues
 troubleshoot audio and video quality issues
 troubleshoot call drops
 investigate issues with call quality and dropped calls by using Call Quality Dashboard, network tracing tools, and logs
Troubleshoot emergency calling issues
 configure dynamic emergency calling
 identify issues with emergency phone number normalization rules
 troubleshoot location detection failures
 troubleshoot missing locations in outbound calls and missing addresses
 troubleshoot dial mask issues
Troubleshoot direct routing issues
 troubleshoot issues pairing the Session Border Controller (SBC) with the phone number
 troubleshoot dial plan issues including normalization rules
 identify the root cause of direct-dialing call issues by reviewing the SBC log
 troubleshoot audio conferencing issues including provisioning and configuration issues
Troubleshoot issues with Microsoft Teams meetings and live events
Troubleshoot live events issues
 troubleshoot meeting creation and scheduling issues
 troubleshoot recording issues including policies related to recording
 investigate issues sharing content and viewing reports
 troubleshoot reporting issues including issues with attendance reports and moderated
 troubleshoot attendee access and playback issues
 troubleshoot and optimize networks for Teams live events
 investigate issues connecting to the service and joining meetings
Configure and troubleshoot Teams services
 configure Microsoft Audio Conferencing licensing
 troubleshoot dial pad issues
 troubleshoot phone number provisioning issues
 configure and troubleshoot issues with the Outlook add-in for Teams
 troubleshoot issues enabling and configuring audio and video devices for Teams
 troubleshoot online and hybrid call queues and auto-attendant issues
 troubleshoot user provisioning issues including licensing users, phone number
assignments, and policies
 troubleshoot issues with phone system features
 investigate phone system setup and configuration issues
Troubleshoot Teams client issues
 troubleshoot Teams client startup issues and crashes on Windows, Mac, and Linux
 investigate causes for high memory or CPU usage
 investigate network issues including network latency
 analyze web traffic and review HTTP status codes by using Fiddler and other tools
 troubleshoot issues installing and updating client software
 troubleshoot performance issues including long times for uploading files and chats slow
to load or send
 troubleshoot call setup issues
 troubleshoot issues adding participants to meetings
Troubleshoot messaging issues
 troubleshoot message delivery issues
 troubleshoot issues attaching files and content to messages
 troubleshoot chat notification issues
Troubleshoot federation issues (10-15%)
Troubleshoot issues interoperating with Skype for Business
 investigate chat issues when interoperating with Skype for Business
 troubleshoot federation issues between Teams and Skype or Skype for Business
 troubleshooting Interop chat scenarios
Troubleshoot Teams federation issues
 configure federation policies and domain lists
 verify tenant configuration settings including allowed and blocked domain lists and type
of federation
Troubleshoot issues signing into Microsoft Teams (15-20%)
Troubleshoot account and network issues
 verify Active Directory Federation Services (AD FS) health including endpoint availability
and synchronization status
 troubleshoot issues with Azure Active Directory Seamless Single Sign-On (Azure AD
Seamless SSO)
 identify reasons for blocked accounts by reviewing web log data
 verify user virtual private network (VPN) configuration settings including split tunneling
and client version
 validate network configuration settings including firewall ports, IP ranges, and proxy
configuration issues
Troubleshoot member sign-in issues
 investigate authentication issues
 verify whether an applied conditional access policy prevents sign in
 determine whether a user account or the device from which a user attempts to sign in is
the cause of a sign-in issue
 troubleshoot client sign-in issues by collecting and analyzing Teams debug logs
 troubleshoot Teams Rooms System (TRS) sign-in issues by analyzing log data from
Teams Room devices
 investigate points of failure in the sign-in process flow
Troubleshoot guest access issues
 troubleshoot issues adding guest users to teams
 troubleshoot call, message, and meeting issues for guest users by checking the guest
meeting, guest messaging, and guest calling configuration policies
 audit invitations sent but not used and inactive accounts
 validate configuration settings for federated message flow
 review Azure sign-in logs and audit logs for the domain which hosts Teams
Troubleshoot teams and channels (10-15%)
Troubleshoot issues with apps
 configure Teams to allow or block an app
 validate app permission policies
 configure app setup policies
Troubleshoot issues with public and private channels
 differentiate between capabilities of public and private channels
 identify limitations for private channels
 check user permissions, team policies, and tenant policies
 verify and troubleshoot channel email settings
 troubleshoot tenant replication issues in teams and channels
 troubleshoot deletion issues in teams and channels
Troubleshoot issues with files (15-20%)
Troubleshoot person-to-person (P2P) private chat file issues including access and sharing
 verify access rights for the user
 configure a Teams client configuration policy
 troubleshoot issues provisioning users
Troubleshoot file issues for private channels
 verify that the SharePoint site for the channel is accessible
 verify SharePoint access permissions
 confirm that the SharePoint site collection link is intact
Troubleshoot file issues for public channels
 verify SharePoint access permissions
 determine whether the name for a channel or team have been changed
 confirm that the SharePoint site collection link is intact
 troubleshoot file synchronization issues and missing files
Troubleshooting Microsoft Teams
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Troubleshooting Microsoft Teams
Question: 44 Section 1
You work as a Systems Administrator for your company. The company has a subscription to Microsoft 365 that
includes Phone System. All users in your company have a Microsoft 365 E3 license.
You plan to configure an auto attendant. The auto attendant will have a nested auto attendant. The nested auto
attendant will be used to provide a second-level menu that the first-level auto attendant can connect calls to depending
on the option selected by the caller.
You need to configure the auto attendants and required resources.
Which of the following actions should you perform?
A. Create two auto attendants then create one resource account.
B. Create one resource account then create two auto attendants.
C. Create two auto attendants then create two resource accounts.
D. Create two resource accounts then create two auto attendants.
Answer: D
Question: 45 Section 1
You work as a Systems Administrator for your company. The company has recently purchased a subscription to
Microsoft 365. All users in the company have a
Microsoft 365 E3 license.
All users in the company use Microsoft Teams for collaboration.
The company has a large Sales department. A distribution group named Sales contains all the user accounts of the users
in the Sales department.
You need to create a team in Microsoft Teams for the Sales department users. You want to minimize administrative
effort by creating the Team from the Sales group.
What should you do first?
A. Configure a membership rule for the group.
B. Convert the group to a universal security group.
C. Convert the group to a global security group.
D. Convert the group to an Office 365 group.
Answer: D
Question: 46 Section 1
You work as a Systems Administrator for your company. The company has recently purchased a subscription to
Microsoft 365.
All users in your company have a Microsoft 365 E3 license.
You are in the process of configuring Microsoft Teams.
A company security policy states that users must not be able to add apps to Microsoft Teams.
You need to configure Microsoft Teams to meet the security requirement.
What should you configure?
A. The global app permission policy.
B. The global Teams policy.
C. The Org-wide Teams settings.
D. The global app setup policy.
Answer: D
Question: 47 Section 1
You work as a Microsoft 365 Administrator for your company. All users have Microsoft 365 E5 licenses.
All users use Microsoft Teams for collaboration.
You upload a custom app to Microsoft Teams. The custom app will be used by all users in the company.
You need to ensure that the custom app appears at the top of the app bar in Microsoft Teams.
Which of the following actions should you perform?
A. Configure the global app setup policy.
B. Create a configuration profile.
C. Configure the global app permission policy.
D. Configure the global Teams policy.
Answer: A
Question: 48 Section 1
You work as a Systems Administrator for your company. The company has a subscription to Microsoft 365. All users
in your company have a Microsoft 365 E5 license.
The company has several departments. You have configured a private team for each of the departments.
You configure an additional private team named Managers. The Managers team will contain all departmental
You need to ensure that the Managers team is not viewable in the Suggested Teams list.
What should you do?
A. Modify the member permissions for the Managers team.
B. Configure a new app permission policy.
C. Modify the Team discovery options for the Managers team.
D. Select the Hide option for the Managers team.
Answer: C
Question: 49 Section 1
You work as a Systems Administrator for your company. The company has a subscription to Microsoft 365. All users
in your company have a Microsoft 365 E5 license.
All users in the company use Microsoft Teams for collaboration.
A developer in the company is developing a custom app to be used in Microsoft Teams.
The developer wants to test the app in Microsoft Teams before releasing the app for use by all company users. The
developer has a .zip file containing an app package for the custom app.
You need to enable the developer to upload the app to Microsoft Teams for testing. The app must available to the
developer only in Microsoft Teams.
What should you do?
A. Modify the global app setup policy.
B. Configure an app setup policy that applies to the developer only.
C. Modify the global app permission policy.
D. Configure an app permission policy that applies to the developer only.
Answer: B
Question: 50 Section 1
You work as a Systems Administrator for your company. The company has a subscription to Microsoft 365. All users
in your company have a Microsoft 365 E5 license.
All users in the company use Microsoft Teams for collaboration.
Users report that a team has been deleted in Microsoft Teams. The team was available yesterday.
You need to restore the deleted team.
Which tool should you use?
A. The Microsoft Teams admin center
B. The Microsoft Teams client app
C. The Azure Active Directory admin center
D. The Exchange Online admin center
Answer: C
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Microsoft Troubleshooting plan - BingNews Search results Microsoft Troubleshooting plan - BingNews Microsoft Build 2023 Brings AI Tools To Where Work Is Done With Copilots And Plugins

Microsoft Build 2023, Microsoft's annual flagship event for developers, showcased AI-centric announcements across the Microsoft portfolio. The company provided a wealth of information over two days, much of which focused on what the company has done with its OpenAI investment.

Microsoft got the jump on its generative AI (GAI) initiatives at a much smaller February event it hosted in Redmond, with just a handful of analysts and media in attendance. Although the company's integration of AI into Bing was exciting, I was somewhat skeptical about how GAI would meaningfully take hold, especially in the enterprise.

In the months since then, Microsoft has expanded its use of AI across its apps and services, including Microsoft 365 (which I wrote about here), Windows 11 integrated Bing Chat, Bing and Edge and more. Moving forward, I don't imagine there will be any part of Microsoft that won't have some element of AI. With the massive investments the company has made into OpenAI, it makes sense that it would continue to go all in on AI integrations.

AI was certainly front and center—and placed squarely where people do their work—at Microsoft Build, with integrations embedded at the point of need rather than merely being scattered across disparate apps. In a nutshell, GAI incorporated across Microsoft’s platform now acts as a centralized assistant that empowers users to collaborate and complete tasks regardless of which application they’re using. With this approach, Microsoft is working to solidify its AI first-mover advantage, meaningfully taking its story from buzzwords to business value.

This article outlines some of the highlights from Microsoft Build. I’ll also examine how the company’s latest AI developments fit into two general themes from Build 2023: plugins and copilots.

Plugging into the developer community

Many of Microsoft's announcements at the event answered how the company is extending generative AI to its diverse developer community. The company has the world's largest developer communities and ecosystems, from Azure to Windows to devices and everything in between. Microsoft must constantly face the challenge of fostering healthy, inclusive and safe developer communities with transformational tools that enable even more people from diverse backgrounds to develop software. I believe the company has demonstrated that it’s up for this challenge yet again with its new AI solutions for developers.

Microsoft announced it would adopt the same open plugin standard that OpenAI introduced for ChatGPT, growing the AI plugin ecosystem to leverage ChatGPT services within Microsoft. This means that developers can now use one platform to build plugins that work across consumer and business touchpoints, including ChatGPT, Bing, Dynamics 365 Copilot and Microsoft 365 Copilot.

Any plugins for AI applications built on the Azure OpenAI Service will be interoperable with this same plugin standard. This ups the ante for developers to create experiences that enable people to interact with apps using text and language prompts the same way they would use a chatbot. This is another example of meeting people where they are and providing the tools they need to drive better outcomes.

Microsoft also announced support for new plugins for Bing Chat. These add-ons interact with a wide range of platforms including Atlassian, Adobe, Instacart, Zillow, Klarna and many others, along with the already announced OpenTable and WolframAlpha. Microsoft expects thousands of plugins by the time Copilot is generally available. The vast user experience improvement of "interacting" with an app in this way has yet to be realized. Still, once the models are better trained—particularly with tenant data—having a chatbot in OpenTable will be like having a concierge that can make recommendations and reservations. Similarly, an Atlassian chatbot could become a scrum master (or scrum copilot) capable of organizing dev teams' workflows.

Building the groundwork for enterprise generative AI with Copilots

As I mentioned, one central theme of Microsoft's announcement was copilots. At the event, Microsoft showcased updated features for copilots that cater to a wide range of users. These include Dynamics 365 Copilot, Microsoft 365 Copilot and Copilot for Power Platform.

Microsoft's approach to each copilot builds on the belief that AI's current place in the workforce is to complement people in their roles rather than replace them. Integrating copilots directly into users' workflows makes access to information readily accessible in the context of use rather than requiring the user to toggle through tools to accomplish an AI-assisted task.

Microsoft's plan for copilots in workflows is nicely illustrated (pun intended) with the DALL·E-powered Bing Image Creator now functioning within Bing Chat. The company has opened a full public preview of the platform so that anyone with a Microsoft account can create images using a text prompt.

Microsoft also announced the expansion of a new AI-powered Bing for the Windows 11 taskbar, mobile and Skype.

Windows Copilot: It goes to (Windows) 11

Throughout the past year, Windows has experienced remarkable growth, primarily driven by the widespread adoption of Windows 11. Particularly noteworthy in fueling this growth has been developer engagement. Microsoft reported a notable 24% year-over-year increase in the usage of devices dedicated to development purposes.

Building on the integration into Windows 11 back in February that brought the new AI-powered Bing to the taskbar, Windows Copilot now makes Windows the first PC platform to centralize AI assistance. Using Bing Chat and first-party and third-party plugins, users can concentrate on realizing ideas, completing projects and collaborating effectively rather than expending energy searching for, launching and working with multiple applications.

Copilot in the Windows 11 taskbar opens the Copilot sidebar, which can help with tasks such as summaries and explanations. It provides a productivity boost and offers rudimentary (at least for now) IT support, as users can ask it to adjust their computer's settings. Microsoft will start testing the Windows Copilot for Windows 11 publicly in June before a wider rollout.

Dev Home makes Windows dev machines easier to use

In one of many announcements catering to the development community, Microsoft showed that it is making it easier for developers to set up and use Windows dev machines. Dev Home is designed to allow developers to get a quick overview of their projects through GitHub widgets that surface GitHub issues and pull requests. Microsoft said it would eventually add the Xbox GDK to Dev Home to expand functionality to game developers.

The whole thing is essentially self-contained for developers, so that hopefully, spinning up a dev environment on a personal system will be much less clunky and less likely to foul up the system. A new Dev Home section of Windows 11 is now available in preview.

Microsoft also announced that Windows Terminal (a developer tool that enables multiple command-line apps or shells to run side-by-side in a customizable environment) would have an AI-powered chatbot. Through an integration with GitHub, developers who use GitHub Copilot can now use the chatbot directly within Windows Terminal to receive code recommendations and explanations for errors as well as to perform other actions. Microsoft says it's also exploring integrating GitHub Copilot with other developer tools.

Consumer announcements from Microsoft Build 2023

Microsoft made several consumer announcements not specific to developers at Build, including the announcement of Bing as ChatGPT's default search engine. ChatGPT Plus’s paid users will now see citations for the chatbot's responses when surfaced by Bing. This is not surprising, given Microsoft's multi-billion-dollar investment in OpenAI. With all the talk and media hysteria about chatbots "hallucinating," Bing citations will help users discern real information and increase their confidence in ChatGPT’s results.

Microsoft is also bringing 365 Copilot to its Edge web browser. 365 Copilot will live within the browser's sidebar to use content from the web for projects in Microsoft 365 apps. Again, this allows for less toggling and more focused work—something any Microsoft 365 user should appreciate.

Developments for the cloud

Microsoft also announced the implementation of its Hybrid Loop—initially introduced at last year’s Microsoft Build—designed to enhance AI development across different platforms. Hybrid Loop uses ONNX Runtime as a gateway to Windows AI and Olive, Microsoft’s toolchain that makes it easier to optimize models for different devices. With ONNX Runtime, third-party developers can use the same tools Microsoft uses to run AI models on Windows or other devices, whether it's using CPU, GPU, NPU or hybrid with Azure. The goal is to support AI development from Azure to client devices, enabling hybrid AI mode to build for both ends of the spectrum. Hybrid inferencing scenarios refers to the use of local resources when possible, with the ability to switch to the cloud when needed.

Although I expected to see more on-device AI integrations from Microsoft, the Qualcomm partnership to deploy the Qualcomm AI Engine to deliver efficient machine learning at the edge highlights the increasing adoption of hybrid AI, distributing inference between the cloud and edge. This trend is driven by the demand for security, low latency and high performance, as well as the growing trend of AI at the edge where data is collected. Microsoft has also partnered with AMD, Intel and Nvidia for new silicon support.

Microsoft showcased its Azure AI Content Safety service that facilitates the establishment of secure online environments. Leveraging AI models, it identifies and categorizes offensive, violent, sexual and self-harm content in images and text, assigning severity scores to aid businesses in restricting content and prioritizing moderation. Azure AI Content Safety can comprehend nuance and context, minimizing false positives and alleviating the burden on content moderation teams. This is especially important as regulators try to figure out what constitutes “responsible” use of AI and how to regulate it via policy.

Microsoft Fabric to unify analytics stacks

Microsoft introduced Microsoft Fabric, an end-to-end unified analytics solution. Fabric is designed to help enterprises eliminate data silos and duplication and reduce the time it takes to turn raw data into business intelligence. A unified solution consolidating the necessary data provisioning, transformation, modeling and analysis services into one UI is a smart move for Microsoft, one that will help enterprises extract more value from their data while laying a foundation for the AI era.

Microsoft will continue to offer enterprise-grade PaaS solutions for data analytics. More than just repackaging existing tools, Fabric's value proposition represents an evolution of those offerings in the form of a simplified SaaS solution (Fabric) that can connect to existing PaaS offerings such as Azure Synapse Analytics and Azure Data Factory. At the core of the new platform is Microsoft's OneLake data lake. However, the platform can integrate data from Amazon S3 and will soon support data from Google Cloud as well. I think enterprises will appreciate streamlining their data infrastructure without being forced to rely exclusively on one cloud vendor.

Wrapping up

The GAI race started with search, but that was just the tip of the iceberg. Once a mild sceptic, I’m now convinced AI is going to change nearly everything, particularly workflows. With these latest announcements, Microsoft is focusing on targeted use cases and UX refinement for developers and consumers. Microsoft did an excellent job showing the potential to unlock new opportunities that all these evolving technologies bring. The sheer number of use cases for developers addressed by Microsoft’s services, devices and applications made this year’s event one of the most exciting Microsoft Builds I've seen.

Note: This analysis contains significant contributions from Melody Brue, Modern Work Vice President and Principal Analyst.

Moor Insights & Strategy provides or has provided paid services to technology companies like all research and tech industry analyst firms. These services include research, analysis, advising, consulting, benchmarking, acquisition matchmaking, and video and speaking sponsorships. The company has had or currently has paid business relationships with 8×8, Accenture, A10 Networks, Advanced Micro Devices, Amazon, Amazon Web Services, Ambient Scientific, Ampere Computing, Anuta Networks, Applied Brain Research, Applied Micro, Apstra, Arm, Aruba Networks (now HPE), Atom Computing, AT&T, Aura, Automation Anywhere, AWS, A-10 Strategies, Bitfusion, Blaize, Box, Broadcom, C3.AI, Calix, Cadence Systems, Campfire, Cisco Systems, Clear Software, Cloudera, Clumio, Cohesity, Cognitive Systems, CompuCom, Cradlepoint, CyberArk, Dell, Dell EMC, Dell Technologies, Diablo Technologies, Dialogue Group, Digital Optics, Dreamium Labs, D-Wave, Echelon, Ericsson, Extreme Networks, Five9, Flex,, Foxconn, Frame (now VMware), Fujitsu, Gen Z Consortium, Glue Networks, GlobalFoundries, Revolve (now Google), Google Cloud, Graphcore, Groq, Hiregenics, Hotwire Global, HP Inc., Hewlett Packard Enterprise, Honeywell, Huawei Technologies, HYCU, IBM, Infinidat, Infoblox, Infosys, Inseego, IonQ, IonVR, Inseego, Infosys, Infiot, Intel, Interdigital, Jabil Circuit, Juniper Networks, Keysight, Konica Minolta, Lattice Semiconductor, Lenovo, Linux Foundation, Lightbits Labs, LogicMonitor, LoRa Alliance, Luminar, MapBox, Marvell Technology, Mavenir, Marseille Inc, Mayfair Equity, Meraki (Cisco), Merck KGaA, Mesophere, Micron Technology, Microsoft, MiTEL, Mojo Networks, MongoDB, Multefire Alliance, National Instruments, Neat, NetApp, Nightwatch, NOKIA, Nortek, Novumind, NVIDIA, Nutanix, Nuvia (now Qualcomm), NXP, onsemi, ONUG, OpenStack Foundation, Oracle, Palo Alto Networks, Panasas, Peraso, Pexip, Pixelworks, Plume Design, PlusAI, Poly (formerly Plantronics), Portworx, Pure Storage, Qualcomm, Quantinuum, Rackspace, Rambus, Rayvolt E-Bikes, Red Hat, Renesas, Residio, Samsung Electronics, Samsung Semi, SAP, SAS, Scale Computing, Schneider Electric, SiFive, Silver Peak (now Aruba-HPE), SkyWorks, SONY Optical Storage, Splunk, Springpath (now Cisco), Spirent, Splunk, Sprint (now T-Mobile), Stratus Technologies, Symantec, Synaptics, Syniverse, Synopsys, Tanium, Telesign,TE Connectivity, TensTorrent, Tobii Technology, Teradata,T-Mobile, Treasure Data, Twitter, Unity Technologies, UiPath, Verizon Communications, VAST Data, Ventana Micro Systems, Vidyo, VMware, Wave Computing, Wellsmith, Xilinx, Zayo, Zebra, Zededa, Zendesk, Zoho, Zoom, and Zscaler. Moor Insights & Strategy founder, CEO, and Chief Analyst Patrick Moorhead is an investor in dMY Technology Group Inc. VI, Fivestone Partners, Frore Systems, Groq, MemryX, Movandi, and Ventana Micro., MemryX, Movandi, and Ventana Micro.

Mon, 05 Jun 2023 04:58:00 -0500 Patrick Moorhead en text/html
Is Outlook down? Thousands of users report problems with Microsoft's email platform

WASHINGTON — Thousands of Microsoft Outlook users reported issues with accessing and using the email platform Monday morning.

Microsoft 365 outage and problem reports peaked at almost 18,000 shortly after 11 a.m. Eastern Monday morning, according to outage tracker Downdetector. Reports have appeared to significantly decline since then.

Most of the reports expressed issues with Outlook. Many users of Microsoft’s emailing platform shared frustration on social media, with some noting they were unable to sign into or load their accounts.

Mon, 05 Jun 2023 07:07:00 -0500 en text/html
Microsoft fixes Surface Pro X cameras that stopped working © Photo by Vjeran Pavic / The Verge

Microsoft has issued a temporary fix for Surface Pro X tablets after cameras on the device stopped working last week. Issues with cameras on some Arm-based devices, including the Surface Pro X, started on May 23rd, with owners reporting they couldn’t use their built-in webcams in apps like Zoom and Microsoft Teams.

“Microsoft is deploying a critical troubleshooter to mitigate this issue on most affected Windows devices,” reads a support note from Microsoft late on Friday. “This workaround might disable some features of the camera or lower the image quality but should allow the camera to function until the issue is resolved by the device manufacturer with an updated camera driver.”

Qualcomm’s camera driver for these particular devices appears to be faulty, resulting in the camera refusing to work after the system date hits May 23rd, 2023. Surface Pro X owners discovered last week that they could just roll the system date back to May 22nd and the camera immediately started working again. Once an updated driver is released then “full camera functionality” will be restored, according to Microsoft.

The camera problems started right in the middle of Microsoft’s Build developers conference, where the company was discussing plans to improve Arm-powered AI experiences on Windows 11 and a new AI-powered Copilot assistant.

Mon, 29 May 2023 21:45:26 -0500 en-US text/html
Update for Microsoft Surface Duo smartphones leads to issues

A latest firmware update for the Surface Duo and Duo 2 smartphones has not worked very well. The phones are rebooting randomly or not booting up quite correctly. The tech giant is investigating the problem.

The latest May 2023 firmware update for the tech giant’s Surface Duo and Duo 2 smartphones has given users many problems, according to comments on Reddit and Twitter. According to end users, after the update, the smartphones randomly start a reboot process or do not boot up quite correctly.

After the unsolicited boot, the device then prompts for a factory reset. A temporary fix for the problem is to reboot the device regularly until the boot process is completed properly.

Microsoft has since acknowledged problems with the firmware update for the Surface Duo smartphones, but says it is still investigating.

According to insiders, the Microsoft Surface Duo smartphones have been troubled for some time. The tech giant has announced new plans for them, including scrapping a new Surface Duo smartphone with two screens.

This was supposed to see the light of day this year, but work is now underway on a foldable Surface Duo smartphone with a single screen. The foldable Surface Duo should come out next year.

In addition, many collaborators on the Surface Duo smartphone were moved to another Android-based project. Microsoft is not going to put Android 13 on the smartphone, instead focusing on Android 14.

Also read: Microsoft updates Surface Duo Design Kit

Thu, 01 Jun 2023 01:41:00 -0500 en text/html
Microsoft sets aside $425M to help cover potential LinkedIn targeted advertising fine Microsoft says it will dispute the legal basis of an expected fine from Irish regulators over LinkedIn’s targeted advertising practices. (GeekWire File Photo / Todd Bishop) © Provided by Geekwire Microsoft says it will dispute the legal basis of an expected fine from Irish regulators over LinkedIn’s targeted advertising practices. (GeekWire File Photo / Todd Bishop)

Microsoft will take a charge of $425 million in the current quarter in anticipation of a fine from the Irish Data Protection Commission over alleged data privacy violations stemming from targeted advertising on LinkedIn.

The company informed investors of the plan in a note Thursday, saying it received a non-public draft decision from the Irish Data Protection Commission in April proposing a fine for the alleged violations of the European Union’s General Data Protection Regulation (GDPR).

Irish regulators have been investigating LinkedIn and other companies over the allegations since 2018, the company told investors in the note, without providing further details. Microsoft said it plans to dispute the legal basis for the decision, and the amount of the proposed fine.

“There is no set timeline as to when the IDPC will issue a final decision,” the company said. “However, after receiving a final decision, Microsoft will consider all legal options and intends to defend itself vigorously in this matter.”

Microsoft acquired LinkedIn for more than $26 billion in 2016. LinkedIn’s revenue rose 34% in Microsoft’s fiscal 2022, to more than $13.8 billion, representing nearly 7% of Microsoft’s overall revenue for the year.

Fri, 02 Jun 2023 05:18:12 -0500 en-US text/html
The Microsoft Store will help curate AI tools for you now

You will soon be able to explore curated artificial intelligence tools within the Microsoft Store, the tech company announced on Tuesday during its Microsoft Build event.

Microsoft's new AI Hub will be located in the Microsoft Store and will promote the best AI experiences, as well as educate customers on how to start or expand their AI journey. 

Also: All the major Bing Chat and AI announcements from Microsoft Build 2023

Microsoft said tools like Luminar Neo, Lensa, Descript, Krisp, Podcastle, Gamma,, Tripnotes, and more will be available to use. This means you can do everything from building your resume to planning a trip.

The Hub will be especially useful for those who haven't yet tried the benefits of AI or just don't know where to start. Microsoft said it plans to add more tools to the Hub in the future as they become available to allow customers to become even more productive by using new AI experiences.

Also: The best AI chabots 

Microsoft said all content and tools in the AI hub will be tested for security, family safety, and device compatibility. The company did not specify when the AI Hub will go live in the Microsoft Store


The Microsoft Store is also getting more AI features to help customers make better decisions when choosing which games or apps to download. The new AI-generated review summarizes the most useful reviews of a game or an app to decrease the amount of time you spend sifting through thousands of reviews to decide if you want to obtain something or not.  

On the developer side, Microsoft is introducing a developer tool to leverage AI to generate and suggest Search Tags for apps. Microsoft said the new AI-generated keywords will help Improve the discoverability of apps within the search results. In addition, Microsoft is making Store Ads discoverable in search results.

Also: AI Safety: Microsoft pushes for AI responsibility through Azure

All of these announcements are a part of Microsoft's bigger plan to incorporate more AI in the customer experience. The company also revealed that its Microsoft 365 applications would be receiving a major AI upgrade through the introduction of Microsoft 365 Copilot, an application that runs on OpenAI. Copilot will even be natively integrated into the Microsoft Edge browser to assist with tasks like emails, calendars, and more. 

Tue, 23 May 2023 03:00:00 -0500 en text/html
Microsoft Copilot Office 365 AI personal assistant for business and more

Microsoft 365 Copilot AI assistant

Microsoft 365 Copilot AI assistant

If you could do with a little help writing your next presentation, report or business letter you might be interested to know that Microsoft has been implementing new artificial intelligence into its range of Office products introducing Copilot.  Microsoft 365 Copilot is an AI-powered tool designed to assist in writing code, Word documents, Outlook emails,  Excel spreadsheets,  PowerPoint presentations and more using an LLM or Large Language Model.

LLM,s are machine learning models that are trained on a vast amount of text data. They are designed to generate human-like text and can understand and respond to prompts, making them useful for a variety of applications, including but not limited to, drafting emails, writing code, answering questions, translating languages, and tutoring in a range of subjects.

What is Microsoft Copilot

Microsoft Office 365 Copilot utilizes an LLM that resides in the secure environment of the Microsoft Cloud. Importantly, this LLM is not trained on your organization’s specific data, thereby preserving the integrity and confidentiality of your information. Copilot is designed to automatically adopt your organization’s existing security, compliance, and privacy policies. This means that the same standards you’ve set for Microsoft 365 are seamlessly extended to Copilot, ensuring a consistent and secure user experience across your organization.

Key features

  • Code Completion: Microsoft Copilot can automatically suggest the completion of your code. This feature is particularly useful when you’re stuck or unsure of the syntax.
  • Contextual Understanding: The tool understands the context of your code. It can provide suggestions based on the specific function or method you’re working on.
  • Language Support: Microsoft Copilot supports a wide range of programming languages. Whether you’re working with Python, JavaScript, or even TypeScript, this tool has got you covered.
  • Integration with Visual Studio Code: Microsoft Copilot integrates seamlessly with Visual Studio Code, a popular code editor among developers. This means you can use the tool directly from your coding environment.

How to use Office 365 Copilot

If you would like to Improve your coding efficiency with Microsoft Copilot, simply follow the steps below:

  1. Download Visual Studio Code: If you haven’t already, obtain and install Visual Studio Code. This is the platform where Microsoft Copilot operates.
  2. Install the Copilot Extension: Search for the Microsoft Copilot extension in the Visual Studio Code marketplace and install it.
  3. Start Coding: Once the extension is installed, you can start coding. Microsoft Copilot will automatically provide suggestions as you type.

While Microsoft Copilot is a powerful tool, it’s important to remember that it’s not a replacement for learning and understanding coding principles. It’s a tool designed to assist and enhance your coding skills, not replace them.

“Welcome to Windows Copilot – the first PC platform to provide centralized AI assistance and designed to help people easily take action and get things done.”

That said, the potential of Microsoft Copilot is immense. It can significantly speed up the coding process and reduce the likelihood of syntax errors. It’s also a great tool for learning new programming languages, as it can provide real-time guidance and suggestions.

“With Microsoft 365 Copilot, we are bringing the power of next-generation AI to work. Microsoft 365 Copilot isn’t just a better way of doing the same things. It’s an entirely new way of working.”

Navigating the world of coding can be complex, but with tools like Microsoft Copilot, the journey becomes less daunting. This AI-powered tool not only helps you write code more efficiently, but it also provides a learning platform for new languages. While it’s not a magic wand that will instantly turn you into a coding wizard, it’s a powerful ally in your quest to become a better developer. So, if you’re looking to streamline your coding process or learn a new language, Microsoft Copilot might just be the tool you need.

For more information on using Microsoft Copilot for Office 365 to help you  jump over to the official website for more information on registering for a free trial and comparing pricing plans depending on your needs.

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Mon, 05 Jun 2023 01:37:00 -0500 Julian Horsey en-US text/html
Microsoft Security EVP Charlie Bell wants to build a quantum safe future

Microsoft Security EVP Charlie Bell is taking a proactive stance on cybersecurity by aiming to build a quantum safe future. With the rapid advancements in technology, security concerns have become increasingly prominent, and Bell recognizes the need to address potential threats posed by quantum computing.

Microsoft has been involved in the quantum field for over two decades, positioning the company to understand the risks associated with this emerging technology. By investing significantly in quantum computing, Microsoft is well-equipped to comprehend the challenges and develop effective strategies to mitigate them.

One of the primary concerns in a quantum computing era is the impact on encryption systems. Current security measures heavily rely on public-key cryptography, which could be vulnerable to quantum computers. Complex mathematical problems that are difficult for classical computers to solve can become considerably easier for quantum machines using algorithms like Shor’s algorithm. This poses a threat to widely used encryption methods such as the RSA algorithm.

To address this potential disruption, Microsoft is investing in research and development to create quantum-safe approaches. The company recognizes the need for algorithm agility, resiliency, and flexibility to ensure the security of cryptographic systems in the face of quantum computing.

While the advent of scaled quantum machines capable of running Shor’s algorithm is still some distance away, Bell emphasizes the importance of immediate action to prepare for future risks. Organizations need to begin the process of becoming quantum-safe, as it will require significant effort and coordination across supply chains and ecosystems.

Microsoft plans to deliver its quantum machine as a cloud service through Azure, implementing technical and operational controls to prevent misuse. However, it is crucial to consider the broader quantum landscape, as not all quantum machines will be protected in the same way. Immediate risks, such as the vulnerability of un-updatable IoT devices and potential “Harvest Now, Decrypt Later” scenarios, demand attention and preparation.

Bell draws a parallel to the Y2K challenge, highlighting the need for a massive industry-wide effort to overcome the potential vulnerabilities posed by quantum computers. Cryptographic systems are widespread and interconnected, making it essential to update and prepare them for a quantum-safe future.

Microsoft is committed to being a trusted partner in this process, leveraging its expertise in both hardware and software development. The company aims to provide practical cryptographic solutions, deepen knowledge of quantum-safe algorithms, and develop a roadmap to address gaps and prioritize critical areas.

The time to act is now. Organizations are encouraged to create inventories of critical data and cryptography technologies, assess their vulnerabilities, and develop transition strategies. Microsoft is already assisting customers and partners in risk-sensitive industries, providing resources and support on their journey to becoming quantum-safe.

As quantum technology continues to advance, Microsoft remains dedicated to the security of its products and customers. Through collaboration and proactive measures, we can embrace the quantum future while ensuring a safe and secure digital ecosystem.

Thu, 01 Jun 2023 00:55:00 -0500 en-US text/html
Microsoft plans to integrate a new AI assistant in Teams Microsoft is upping its artificial intelligence (AI) game as Google gets all set to announce a series of AI-powered experiences at its biggest annual event, Google I/O. The Windows maker has entered into a partnership with, an AI-powered software platform that helps users without any coding knowledge to develop apps.
What it means for app developers
Microsoft, which has invested an undisclosed sum into, plans to integrate’s AI assistant Natasha into its Teams video and chat software. This is aimed at enabling customers to build their business apps within the platform.
Natasha is's AI project manager that uses machine learning algorithms to recommend the features users might need, based on the type of app they are building. Natasha also creates instant prototypes for users to help them visualise their ideas.
“We are thrilled to be working so closely with Microsoft. We are ecstatic that the world’s largest software company chose as a collaborator to lay down deeper roots in helping the next 100m businesses and beyond become digitally native,” said Sachin Dev Duggal, chief wizard and founder of
On its part, will also enhance Natasha by leveraging Microsoft’s AI algorithms. With this partnership, Microsoft will be able to expand its offerings for small and medium businesses (SMB) and micro SMB customers.
The collaboration will also see get deep product integration across the Microsoft product ecosystem, including Azure OpenAI Service and other Azure Cognitive Services.
Microsoft's investments in AI
The development comes as Microsoft invested billions in ChatGPT-maker OpenAI for the software part and is building AI hardware, such as a supercomputer and powerful chips to run machines that will be used to train natural language models.
“Our collaboration with is an extension of our mission to empower every person and every organisation on the planet to achieve more. We see creating an entirely new category that empowers everyone to be a developer and our new, deeper collaboration fuelled by Azure AI will bring the combined power of both companies to businesses around the world,” added Jon Tinter, corporate vice president, business development, Microsoft.
Microsoft recently announced that it is bringing Microsoft 365 Copilot, launched in March this year, to more customers.
Wed, 10 May 2023 22:20:00 -0500 en text/html
EU countries reject plan for big tech companies to fund 5G rollout

Telecom ministers from at least 18 EU countries have rejected a proposal by network operators to have major technology companies fund the rollout of 5G and broadband.

The proposal, put forward by telecom lobbying groups GSMA and ETNO, which represent 160 operators across Europe, says that big tech companies that account for more than 5% of a provider’s peak average internet traffic should help foot the bill for rolling out the services across Europe.

The EU launched a consultation on the issue in February 2022. According to a report by Reuters, telecom ministers met with EU Commissioner Thierry Breton to raise their objections, with those who are against the proposal saying there is a lack of analysis to prove the measure would actually work, with some citing concerns that tech companies would end up passing these costs onto the consumer.

The report also said that some ministers are panic the proposal could potentially violate the EU’s net neutrality rules, which require all internet traffic to be treated without discrimination, blocking, throttling or prioritization

However, not every country has rejected the plan. While Reuters reported that Denmark, Finland, Germany, Ireland, and the Netherlands were among those who criticized the plan, France, Greece, Italy, and Spain make up a group of 10 countries who support the idea.

Google, Apple, Meta, Netflix, Amazon and Microsoft — all of which would most likely be the target of any network fee levy — have rejected the idea, arguing that they already invest heavily in in the region’s digital ecosystem.

Copyright © 2023 IDG Communications, Inc.

Mon, 05 Jun 2023 02:42:00 -0500 en text/html

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