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MS-720 student - Microsoft Teams Voice Engineer Updated: 2023

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Exam Code: MS-720 Microsoft Teams Voice Engineer student November 2023 by Killexams.com team

MS-720 Microsoft Teams Voice Engineer

Exam Specification: MS-720 Microsoft Teams Voice Engineer

Exam Name: MS-720 Microsoft Teams Voice Engineer
Exam Code: MS-720
Exam Duration: 150 minutes
Passing Score: 700 (on a scale of 1000)
Exam Format: Multiple-choice, Drag and Drop, and Simulation
Exam Delivery: Proctored online or at a testing center

Course Outline:

1. Introduction to Microsoft Teams Voice
- Understanding the role of Microsoft Teams Voice in modern communication
- Overview of Microsoft Teams Voice features and capabilities
- Exploring the integration of Teams Voice with telephony systems

2. Planning and Designing Microsoft Teams Voice Solutions
- Assessing network and infrastructure requirements for Teams Voice
- Designing call flows and call routing strategies
- Integrating Teams Voice with PSTN connectivity and phone systems

3. Implementing Microsoft Teams Voice
- Configuring and deploying Direct Routing for PSTN connectivity
- Setting up call queues, auto attendants, and voice applications
- Implementing voice policies and call routing rules

4. Managing Microsoft Teams Voice
- Monitoring and troubleshooting voice quality and connectivity issues
- Managing phone numbers, emergency calling, and location policies
- Utilizing Teams Voice analytics and reporting tools

5. Security and Compliance in Microsoft Teams Voice
- Implementing security measures for Teams Voice communication
- Ensuring compliance with data protection and privacy regulations
- Managing access control and authentication in Teams Voice

Exam Objectives:

1. Understand the role and features of Microsoft Teams Voice.
2. Plan and design Microsoft Teams Voice solutions.
3. Implement and configure Microsoft Teams Voice components.
4. Manage and troubleshoot Microsoft Teams Voice.
5. Implement security and compliance measures for Teams Voice.

Exam Syllabus:

Section 1: Introduction to Microsoft Teams Voice (10%)
- Role of Microsoft Teams Voice in modern communication
- Microsoft Teams Voice features and capabilities
- Integration of Teams Voice with telephony systems

Section 2: Planning and Designing Microsoft Teams Voice Solutions (20%)
- Network and infrastructure requirements for Teams Voice
- Call flows and call routing strategies
- Integration with PSTN connectivity and phone systems

Section 3: Implementing Microsoft Teams Voice (30%)
- Configuring Direct Routing for PSTN connectivity
- Call queues, auto attendants, and voice applications
- Voice policies and call routing rules

Section 4: Managing Microsoft Teams Voice (25%)
- Monitoring and troubleshooting voice quality and connectivity
- Phone numbers, emergency calling, and location policies
- Teams Voice analytics and reporting tools

Section 5: Security and Compliance in Microsoft Teams Voice (15%)
- Security measures for Teams Voice communication
- Compliance with data protection and privacy regulations
- Access control and authentication in Teams Voice
Microsoft Teams Voice Engineer
Microsoft Microsoft student

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Microsoft
MS-720
Microsoft Teams Voice Engineer
http://killexams.com/pass4sure/exam-detail/MS-720
Question: 33
You are deploying Microsoft Skype for Business 3PIP phones to remote sites for use with Microsoft Teams.
You need to sign each 3PIP phone in to Teams.
What are two possible ways to achieve the goal? Each correct answer presents a complete solution. NOTE: Each
correct selection is worth one point.
A. From the Microsoft Teams admin center, remotely provision a new device.
B. From the device, instruct a local user to sign in from a computer that connects to the device by using a USB cable.
C. From the device, instruct a local user to sign in by using the device itself.
D. From the device, instruct a local user to use the direct inward dial (DID) number and PIN of the assigned account.
E. From the device, instruct a local user to sign in from the web.
Answer: C,E
Question: 34
Topic 2, Contoso Case Study 2
This is a case study. Case studies are not timed separately. You can use as much test time as you would like to
complete each case. However, there may be additional case studies and sections on this exam. You must manage your
time to ensure that you are able to complete all questions included on this test in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case
study. Case studies might contain exhibits and other resources that provide more information about the scenario that is
described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make
changes before you move to the next section of the exam. After you begin a new section, you cannot return to this
section.
To start the case study
To display the first question in this case study, dick the Next button. Use the buttons in the left pane to explore the
content of the case study before you answer the questions. Clicking these buttons displays information such as
business requirements, existing environment and problem statements- If the case study has an All Information tab, note
that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to
answer a question, click the Question button to return to the question.
General Overview
The network contains an Active Directory forest named contoso.com that syncs to Microsoft 365 by using Azure AD
Connect Domain controllers run Windows Server 2019.
Physical Locations
Contoso has offices in Toronto, New York, and London. Contoso has a manufacturing facility in Vancouver.
Contoso has a global sales team that works remotely without a physical corporate office.
Active Directory Environment
The network contains an Active Directory forest named contoso.com that syncs to Microsoft 365 by using Azure AD
Connect. Domain controllers Windows Server 2019. Microsoft Office 365 Contoso has a Microsoft 365 subscription.
All users are assigned Microsoft 365 F3 licenses. Contoso uses Microsoft Exchange Online for email.
Network Infrastructure
All the offices connect to each other by using a private WAN. The Toronto office has a 1 Gbps internet circuit and
the London office has a 100-Mbps internet circuit. Internet access for all the offices is provided through the Toronto
and London offices.
The remote sales team users connect to the network by using VPN connections. The remote users use various
connection types, including wireless and mobile.
Skype for Business Server traffic for the remote users is routed through the VPN connections.
Telephony
Contoso uses a centralized Skype for Business Server 2015 deployment configured for disaster recovery between the
Toronto and London datacenters.
Each frontend pool connects to the PSTN through a pair of managed Session Border Controllers (SBCs) that provide
Enterprise Voice and dial-in conferencing.
Contoso has a Skype for Business Server Survivable Branch Appliance (SBA) and a local SBC that connect to a
Primary Rate Interface (PRO in the Vancouver manufacturing facility.
Contoso has hybrid connectivity deployed between Skype for Business Server and Office 365.
All SBCs are Microsoft Teams-certified.
The returns department has an auto attendant that uses an ID of [email protected]
Planned Changes
Contoso plans to migrate all existing services from Skype for Business Server to Teams.
Direct Routing will be deployed for the existing SBCs.
Existing meeting rooms have Skype for Business Server video endpoints that are Skype for Business Server-certified.
The endpoints are not Teams-certified.
You plan to use the video endpoints in Teams until the equipment is replaced with Microsoft Teams Rooms.
A limited pilot of the Teams migration and the Direct Routing deployment will occur in the Vancouver facility before
deployment to the entire company.
Technical Requirements
Contoso identifies the following technical requirements:
During the limited pilot, the media path must be optimized.
Media flow/ for the remote sales team users must be optimized. Contoso identifies the following technical
requirements:
During the limited pilot, the media path must be optimized.
Media flow/ for the remote sales team users must be optimized.
All sales team users require inbound toll free audio conferencing-
Users in the Vancouver facility must be able to place emergency calls regardless of internet availability.
When users in the returns department dial out, the outbound calls must display Contoso and the departments phone
number.
The video endpoints for the existing meeting rooms must be able to be used for both voice and video conferencing in
Teams meetings. All sales team users require inbound toll free audio conferencing-
Users in the Vancouver facility must be able to place emergency calls regardless of internet availability.
When users in the returns department dial out, the outbound calls must display Contoso and the departments phone
number.
The video endpoints for the existing meeting rooms must be able to be used for both voice and video conferencing in
Teams meetings.
DRAG DROP
You need to migrate a Vancouver facility user named jsmith from Skype for Business Server to Teams.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions
to the answer area and arrange them in the correct order.
Answer:
Explanation:
Table
Description automatically generated with medium confidence
Question: 35
You are deploying Microsoft Teams Phone.
You have offices in the United States, the United Kingdom, Brazil, India, and China.
You will use Direct Routing for all the locations.
You need to create a network topology for roaming bandwidth policies.
Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct
selection is worth one point.
A. Add the Teams client public IP addresses to the Trusted IPs list.
B. Create a network site.
C. From the Microsoft 365 admin center, assign a usage location.
D. Set Preferred country or region for media traffic for the Session Border Controller (SBC).
E. Implement dynamic emergency calling with Presence Information Data Format Location Object (PIDF-LO).
Answer: A,B
Explanation:
Reference: https://docs.microsoft.com/en-us/microsoftteams/manage-your-network-topology
Question: 36
DRAG DROP
You have a Microsoft Teams Phone deployment.
You need to configure voice routing for Direct Routing. The solution must only allow calling within the United States
and Canada for a user named user1 contosoxom.
Which four actions should you perform in sequence to minimize user call disruption? To answer, move the appropriate
actions from the list of actions to the answer area and arrange them in the correct order. NOTE: More than one order
of answer choices is correct. You will receive credit for any of the correct orders you select.
Answer:
Question: 37
Topic 1, Litware Case Study 1
This is a case study. Case studies are not timed separately. You can use as much test time as you would like to
complete each case. However, there may be additional case studies and sections on this exam. You must manage your
time to ensure that you are able to complete all questions included on this test in the time provided.
To answer the questions included in a case study, you will need to reference into rm.it ion that is provided in the case
study. Case studies might contain exhibits and other resources that provide more information about the scenario that is
described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make
changes before you move to the next section of the exam. After you begin a new section, you cannot return to this
section-To start the case study.
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the
content of the case study before you answer the questions. Clicking these buttons displays information such as
business requirements, existing environment, and problem statements. If the case study has an All Information tab,
note that the information displayed is identical to the information displayed on the subsequent tabs. When you are
ready to answer a question, click the Question button to return to the question.
Overview
Litware, Inc. is an online retailer.
Litware is replacing its telephony platform with Microsoft Teams Phone.
Currently, all users are assigned Microsoft 365 E3 licenses.
Telephony Environment
The existing telecommunications system has several third-party IP-PBXes at the corporate and warehouse sites-
Currently, the PBXes are linked through the corporate WAN and an inter-office dial plan is in place.
A unique PSTN direct inward dial (DID) is assigned to each user. The last five digits of each DID are used as an
extension.
Litware piloted Microsoft Skype for Business Server Enterprise Voice, but has since decided to migrate directly to
Teams Phone. During the pilot, a response group was created, and the response group is still in use. Agents in the
response group use Skype for Business Server-certified handsets.
Locations
Litware has global retail stores and datacenters-
The telephony topology contains the following four types of sites:
Corporate sites
The corporate sites contain information workers who collaborate by using the Teams desktop client and SharePoint
Online.
The reception desk at each corporate site has an analog intercom with an integrated door control. Each intercom
connects to an existing PBX by using an FXS Analog Telephony Adapter (ATA).
SIP trunks are delivered directJy to the site by using a resilient WAN that connects directly
to the on-site PBX solution.
Wa rehouse sites
The warehouse sites are critical to the business. Users at these sites use either the Teams desktop client or the Teams
mobile client.
Each warehouse has a public announcement (PA) system that connects to the PBX by using a SIP ATA along with the
sites existing ISDN trunks.
Currently, users ax the companys warehouse in Georgia can call the PA system by dialing 123456.
All calls to emergency services from the warehouses are played over the warehouses PA system automatically.
WAN connectivity at the warehouses can be unreliable, so local PSTN connectivity is preferred as compared to
centrally hosted connectivity. Retail sites
Each retail site has only one or two desk phones and a specialized point of sale (POS) computer that cannot run the
desktop or web versions of the Teams client-Users at the retail sites have the Teams app and an associated data plan
installed on their mobile device. Currently, each retail site uses a managed SD-WAN appliance to connect to both the
internet and the corporate WAN. The users report that in the event of an internet outage at the retail sites, they can use
their mobile devices, which have strong reception.
Planned Changes
Litware plans to implement the following changes:
Maintain the existing emergency call PA integration.
Replace the existing IP-PBX solutions by using Teams Phone.
Consolidate all its PSTN trunks by using region-specific datacenters, wherever possible. During the planned
deployment of Teams Phone, Litware will open a new retail site in the United Kingdom that will have five users.
Litware does not have any existing telephony in the United Kingdom. Management at the new retail site wants to use
Microsoft Teams Calling Plans for the users.
You are opening a new warehouse site in Melbourne. The new warehouse will connect to a phone carrier by using a
Session Border Controller (SBC). Dialing rules are an area code of two digits beginning with a zero followed by a
subscriber number of eight digits. For example, an E.164 number of +61370105550 will be translated to 03 7010 5550,
and +61255505550 will be translated to 02 5550 5550.
Technical Requirements
Litware identifies the following technical requirements:
Minimize the amount of voice traffic over the-WAN.
Whenever possible, use natively supported Teams solutions.
Avoid replacing existing analog device adapters and SIP phones.
Assign a Microsoft 365 Phone System license to all the users listed in a CSV file.
Ensure that the retail sites can place and receive calls in the event of a WAN failure.
Assign a phone number of +61370105550 to a user named User1. User1 is located at a corporate site.
Ensure that the warehouse sites maintain calling in the event of an internet outage or Teams service failure.
Provide users at the United Kingdom retail site with phone numbers. The users must only be allowed to make in-
country calls.
Replace the response group from the Skype for Business Server Voice Enterprise pilot with a call queue. The agents
must be able to use their existing handset.
DRAG DROP
You are replacing the on-site PBX at the Georgia warehouse with Teams.
You need to maintain the functionality of the PBX after migrating to Teams.
Which sequence of steps should you perform? To answer, drag the appropriate steps to the correct locations. Each step
may be used once, more than once, or not at all You may need to drag the split bar between panes or scroll to view
content. NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Graphical user interface, text, application, chat or text message
Description automatically generated
Question: 38
You have a Microsoft Teams Phone deployment that uses Direct Routing.
You need to implement Local Media Optimization.
In the Microsoft Teams admin center, you configure the external trusted IP addresses and define the network regions,
network sites, and network subnets.
What should you do next?
A. Define a voice route.
B. Assign Session Border Controllers (SBCs) to sites.
C. Create a trunk translation rule.
D. Modify the default emergency calling policy
Answer: B
Explanation:
Reference: https://docs.microsoft.com/en-us/microsoftteams/direct-routing-media-optimization-configure
Question: 39
You have a Microsoft Teams Phone deployment that uses Direct Routing.
You connect a new Session Border Controller (SBC).
You need to verify that all the voice features work as expected for calls that traverse the SBC
What should you use?
A. the SIP Tester client script
B. Microsoft 365 network connectivity test tool
C. Microsoft Teams Network Assessment Tool
D. Microsoft Remote Connectivity Analyzer
Answer: C
Question: 40
You need to recommend a PSTN solution for the Teams Phone deployment at the retail sites. The solution must meet
the technical requirements.
What should you include in the recommendation?
A. Teams Calling Plans
B. Direct Routing without media bypass
C. Operator Connect
D. Direct Routing with media bypass
Answer: C
Explanation:
Reference: https://docs.microsoft.com/en-us/microsoftteams/pstn-connectivity
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During past Microsoft Black Friday Sales, we've seen offers across Xbox consoles & games, Surface laptops, computing accessories and more. Games were sold at up to 75% off, whilst hardware saw up to 30% lower prices. Customers can expect similar offers this year, and will be able to find all the latest Microsoft Black Friday deals added to this page as they go live.

Can I get Microsoft 365 for free?

Yes, Microsoft 365 has a free version for all of its separate apps. However, you can only use these apps on your web browser and they have limited functionalities compared to the paid versions. You can’t get them to use natively on your computer. You can log in with your Microsoft account to try the free versions of the apps before buying. Microsoft 365 also offers a 1-month free trial for its full suite, but you have to remember to cancel your subscription before the month ends or it will charge you.

Is there a Microsoft education discount?

Yes, Microsoft has an education and military discount that applies to select products. Also, college students can subscribe to the Microsoft 365 Personal for $2.99 a month. Students and teachers from eligible institutions can qualify for a free Office 365 Education subscription, which also includes classroom tools and apps not necessarily included in the standard subscription.

How do I contact Microsoft customer service?

Microsoft has a Contact Us page that will direct you to the proper support depending on what you need. For example, global support numbers for Microsoft software are listed on a separate page. There’s also a separate page for help with Microsoft 365 customer service and support. If you need help with something related to the Microsoft Store, it will direct you to a page full of customer support numbers depending on your region.


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