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MS-220 Troubleshooting Microsoft Exchange Online

Exam Specification:

- exam Name: MS-220 Troubleshooting Microsoft Exchange Online
- exam Code: MS-220
- exam Duration: 150 minutes
- exam Format: Multiple-choice and performance-based questions
- Passing Score: 700 out of 1000

Course Outline:

1. Introduction to Troubleshooting Microsoft Exchange Online
- Overview of Exchange Online
- Troubleshooting methodology and best practices
- Tools and resources for troubleshooting Exchange Online

2. Troubleshooting Exchange Online Connectivity Issues
- Identifying and resolving connectivity issues
- Troubleshooting client connectivity
- Diagnosing network connectivity problems

3. Troubleshooting Exchange Online Mail Flow Issues
- Diagnosing and resolving mail flow issues
- Investigating message delivery delays
- Troubleshooting spam and malware filtering

4. Troubleshooting Exchange Online Hybrid Deployments
- Troubleshooting hybrid configuration issues
- Investigating mail routing between on-premises and Exchange Online
- Resolving issues with hybrid mail flow and free/busy information

5. Troubleshooting Exchange Online Security and Compliance Issues
- Identifying and resolving security and compliance issues
- Investigating data loss prevention (DLP) policy violations
- Troubleshooting rights management (IRM) and eDiscovery

Exam Objectives:

1. Troubleshoot connectivity issues in Exchange Online, including client connectivity and network connectivity problems.
2. Troubleshoot mail flow issues in Exchange Online, such as message delivery delays and spam/malware filtering.
3. Troubleshoot hybrid deployments between on-premises Exchange and Exchange Online, including configuration issues and mail routing problems.
4. Troubleshoot security and compliance issues in Exchange Online, including DLP policy violations, IRM, and eDiscovery.

Exam Syllabus:

The exam syllabus covers the following Topics (but is not limited to):

- Introduction to Troubleshooting Microsoft Exchange Online
- Troubleshooting Exchange Online Connectivity Issues
- Troubleshooting Exchange Online Mail Flow Issues
- Troubleshooting Exchange Online Hybrid Deployments
- Troubleshooting Exchange Online Security and Compliance Issues
Troubleshooting Microsoft Exchange Online
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Microsoft
MS-220
Troubleshooting Microsoft Exchange Online
http://killexams.com/pass4sure/exam-detail/MS-220
Question: 35
You need to resolve the audit log issue for executive mailboxes.
Which license should you assign?
A. Microsoft 365 Business Standard
B. Microsoft 365 Business Premium
C. Microsoft 365 E3
D. Microsoft 365 E5
Answer: D
Question: 36
HOTSPOT
You need to resolve the Outlook issue reported by the Contoso users.
How should you complete the command? To answer, select the appropriate options in the answer area. NOTE: Each
correct selection is worth one point.
Answer:
Question: 37
HOTSPOT
You need to resolve the issue reported by the Fabrikam, Inc. users.
How should you complete the command? To answer, select the appropriate options in the answer area. NOTE: Each
correct selection is worth one point.
Answer:
Question: 38
You need to resolve the issue reported by the marketing manager.
Which two roles can you assign? Each correct answer presents a complete solution. NOTE: Each correct selection is
worth one point.
A. Organization Management
B. Recipient Management
C. Records Management
D. Reports Reader
Answer: A,C
Question: 39
HOTSPOT
A company uses Exchange Online.
A user reports that they did not receive an email.
You review the following extended message trace for the email.
For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct
selection is worth one point.
Answer:
Explanation:
Graphical user interface, text, application
Description automatically generated
Question: 40
You need to troubleshoot the issue reported by the Fabrikam. Inc. administrator.
What should you do?
A. Perform pipeline tracing.
B. Create a non-delivery report.
C. Create a DLP policy detection report.
D. Perform a message trace.
Answer: B
Question: 41
Topic 1, Fabrikam, Inc
Overview
Contoso, Ltd. provides financial services to corporate clients. Contoso partners with Fabrikam, Inc. to support financial
planning projects.
Requirements:
Organizational structure
Contoso has the following departments:
• Human resources (HR)
• Finance
• Technical support
• Marketing
Each department has a shared mailbox that matches the department name.
Licensing
Contoso has Microsoft 365 E5 and Azure Active Directory (Azure AD) Premium P2 license plans.
Active Directory
Contoso uses an on-premises Active Directory Domain Services (AD DS) environment that synchronizes attributes to
Azure AD by using Azure AD Connect.
Microsoft Exchange
Contoso uses an on-premises Active Directory Domain Services (AD DS) environment that synchronizes attributes to
Azure AD by usinq Azure AD Connect.
Microsoft Exchange
The company uses a Microsoft Exchange Server 2016 hybnd environment. Mailbox locations
• Exchange servers host the mailboxes for the finance and marketing departments.
• Exchange Online hosts the mailboxes for the technical support and HR departments.
Archiving and auditing
• Email messages older than 18 months are moved to the user’s archive mailbox.
• Auditing is enabled for the tenant.
Department memberships
• A user named User6 joins the technical support department.
• A user named User7 joins the HR department.
• A user named User8 is a member of the marketing department.
• A user named Admin2 is a member of the technical support department
Permissions
• You must assign the minimum privileges for users to perform their required job functions.
• Users from the technical support department must be able to create subfolders in public folders. These users must be
able to search for content in user mailboxes and remove the content if necessary.
• Users from the HR department must be able to search for content in user mailboxes and place content on hold if
necessary.
External email
External users must be able to send emails to mail-enabled public folders hosted on Contoso’s Exchange server.
App authentication
All Microsoft Outlook apps must use modern authentication.
Meeting visibility
Fabrikam users must be able to view when Contoso users are in a meeting and where the meeting is located. Fabrikam
users must not be able to view the meeting title.
Outlook on the web
Only attachments from default office app files should be permitted to be downloaded or opened in Outlook on the
web.
Retention
Emails in Exchange Online must never be permanently deleted.
Issues
Missing email
• A user named User1 reports that an important email has been missing from the HR shared mailbox for eight days.
• Emails are missing from the marketing manager’s mailbox. The manager reports that they are unable to perform an
audit search.
Marketing department
• User8 permanently deleted some important emails.
• Users from the marketing team are unable to send or open Microsoft PowerPoint attachments in Outlook on the web.
Non-deliverable reports
An external user named User2 receives non-deliverable reports (NDRs). The NDRs state that they do not have
permissions to send emails to a mail-enabled public folder named PF1.
Repeated authentication
A user named User3 reports that Outlook repeatedly prompts them to enter their email credentials. No case visibility
• A user named User4 reports that they are unable to view Advanced eDiscovery cases created by other users.
• User6 is not able to use eDiscovery.
Archived email
A user named User5 reports that emails are not automatically moved to the archive mailbox.
Outlook connectivity
User6 reports receiving the following message when they add an account to Outlook: The connection to Microsoft
Exchange is unavailable. Outlook must be online or connected to complete this action.
Free/busy information
Users from Fabrikam report that they are unable to view free/busy information of Contoso users.
Admin issues
• A user named Admin1 needs to assign the compliance permissions for members of the HR and technical support
departments
• Admin2 reports that they receive an error message when they try to create a subfolder in a public folder.
HOTSPOT
You need to resolve the issue reported by User2.
How should you complete the command? To answer, select the appropriate options in the answer area. NOTE: Each
correct selection is worth one point.
Answer:
Explanation:
Graphical user interface, text
Description automatically generated
Question: 42
You need to prevent the issue reported by User8 from recurring.
What should you do?
A. Apply a data loss prevention policy.
B. Review the audit log.
C. Perform an eDiscovery Search and Hold
D. Apply a retention policy.
Answer: D
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Microsoft: Outlook email sending issues for users with lots of folders

Outlook

Microsoft has acknowledged a new issue affecting Outlook for Microsoft 365 users and causing email-sending problems for those with too many nested folders.

According to Redmond, this is likely related to an older issue concerning mailboxes with more than 500 shared folders, a limit lifted in 2019.

However, it seems that Microsoft failed to consider cases when users would also have that many folders in their primary mailbox.

"When using Outlook Desktop to send an email, you get an unexpected Non-Delivery Report (NDR) that includes the error code 0x80040305," the company said in an advisory published on Friday.

"This issue is like the prior 500 folder limit that the Outlook Team fixed, Lifting the 500 Folder Limit in Outlook. That solution targeted shared folders but did not include the scenario occurring in the user's primary mailbox."

Affected users are also told that their emails did not reach "some or all" recipients and are advised to send the message again later or reach out to their network admin.

While Microsoft is currently investigating this newly acknowledged issue, it also provided affected customers with some tips to workaround the email sending problems.

The company's recommendations include reducing the number of folders that have subfolders to under 500, with at most 450 nested folders during this issue's ongoing investigation. Another temporary fix would be to keep all mailbox folders collapsed instead of expanded.

"If you can't do either of the above, avoid subsequent online actions in Outlook. Such actions include using the buttons for 'View on Server' and 'Click here to view more on Microsoft Exchange,' or use of 'Include older results' when searching," Microsoft said.

"If you use any of these actions, restart Outlook immediately for best performance."

This week, Microsoft also fixed a bug causing Outlook Desktop clients to crash when sending emails from Outlook.com accounts.

Redmond also issued fixes for some users impacted by a Microsoft 365 issue leading to 'Something Went Wrong [1001]' sign-in errors, blocking many affected customers from using desktop Office apps.

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