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MOFF-EN Microsoft Operations Framework Foundation Study Guide |

MOFF-EN Study Guide - Microsoft Operations Framework Foundation Updated: 2023

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Exam Code: MOFF-EN Microsoft Operations Framework Foundation Study Guide November 2023 by team

MOFF-EN Microsoft Operations Framework Foundation

EXAM NAME : Microsoft Operations Framework Foundation
Time allocated: 60 minutes
Number of questions: 40 multiple-choice
Passing score: 65% (26 correct answers)
Format: Online or Paper; closed-book
Prerequisites: At least 5 hours of personal study during the course are recommended.

People who require a basic understanding of the MOF framework.
People who want to Excellerate IT service management quality within an organization.
IT professionals who work in an organization which has adopted MOF.
Business managers and business process owners.

The MOF Overview
1.1 The Importance of MOF to an Organization
1.2 The Position of MOF in IT Service Management
1.3 Advantages of the MOF Approach to IT Service Management
1.4 Basic Concepts of the Microsoft Operations Framework
2 The Plan Phase
2.1 Basic Concepts of the Plan Phase
2.2 Service Management Functions (SMFs) of the Plan Phase
2.3 Management Reviews (MRs) of the Plan Phase
2.4 Objectives, Risks and Controls of the Plan Phase
2.5 The Integration of the Plan Phase with the Manage Layer
3 The Deliver Phase
3.1 Basic Concepts of the Deliver Phase
3.2 Service Management Functions (SMFs) of the Deliver Phase
3.3 Management Reviews (MRs) of the Deliver Phase
3.4 Objectives, Risks and Controls of the Deliver Phase
3.5 The Integration of the Deliver Phase with the Manage Layer
4 The Operate Phase
4.1 Basic Concepts of the Operate Phase
4.2 Service Management Functions (SMFs) of the Operate Phase
4.3 Management Reviews (MRs) of the Operate Phase
4.4 Objectives, Risks and Controls of the Operate Phase
4.5 The Integration of the Operate Phase with the Manage Layer
5 The Manage Layer
5.1 Basic Concepts of the Manage Layer
5.2 Service Management Functions (SMFs) of the Manage Layer
5.3 Management Reviews (MRs) of the Manage Layer
5.4 Goals of the Manage Layer
5.5 Types of Control of the Manage Layer
5.6 The Coordination Role of the Manage Layer throughout the Lifecycle Phases
6 How to Achieve Business Benefits with MOF
6.1 Reduction of Costs in Service Management
6.2 Review and Fix of Services and Processes
6.3 Operation and Monitoring of Services
7 exam Description
7.1 exam Format
7.2 Tips for Answering the Exam
8 Review, Evaluation and Examination
8.1 General Review
8.2 trial Exam
8.3 trial exam Review
8.4 Course Evaluation
8.5 Course Certificate
8.6 Certification Exam

This workshop also prepares the participants to take the included Foundation Certificate in Microsoft Operations Framework V 4.0 (MOFF.EN) exam offered by EXIN International.
The MOF Overview
•IT service Life Cycle
•Service Management Functions
The Plan Phase
•Business/IT Alignment
•Financial Management
•Service Alignment Management Review
•Portfolio Management Review
The Deliver Phase
•Project Planning
•Project Plan Approval Management Review
•Release Readiness Management Review
The Operate Phase
•Service Monitoring and Control
•Customer Service
•Problem Management
•Operational Health Management Review
The Manage Layer
•Governance, Risk and Compliance
•Change and Configuration
•Policy & Control Management Review
Microsoft Operations Framework Foundation
Microsoft Operations Study Guide

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Microsoft Operations Framework(R) Foundation
Answer: B
Question: 62
Is the Manage layer part of the MOF lifecycle approach?
A. No, only the phases are part of the lifecycle approach.
B. Yes, the Lifecycle is composed of three phases and the manage layer.
Answer: B
Question: 63
What do the goals of the Reliability SMF include?
A. Service maintainability is aligned to the business in a cost-effective manner.
B. Service Continuity is aligned to the business in a cost-effective manner.
Answer: B
Question: 64
Which statement of the IT service lifecycle is not correct?
A. It isolates risk to the Operate phase.
B. It addresses the design and delivery of the IT service.
C. It describes the life of an IT
D. It represents planning and optimizing the IT service to align with the business strategy.
Answer: A
Question: 65
How many Management Reviews are defined in the Manage layer?
A. None
B. One
C. Two
D. Three
Answer: B
Question: 66
What is the goal of the Change and Configuration SMF?
A. Ensure that business changes are aligned with organizational direction
B. Decrease time to resolve problems from failed changes
C. Reduction in incidents
D. Create an environment where changes can be made with the least amount of risk and
impact to the organization
Answer: D
Question: 67
The service desk is a component of which SMF?
A. Business/IT alignment SMF
B. Customer Service SMF
C. Policy SMF
D. Service Monitoring and Control SMF
Answer: B
Question: 68
Which is a correct statement about the Deliver Phase?
A. It creates an IT strategy to provide value to the business strategy.
B. It is the foundational layer for MOF.
C. It
incorporates the best practices of the Microsoft Solutions Framework.
D. It has four SMFs.
Answer: C
Question: 69
One of the SMFs has the following goal: ow to build and maintain an IT organization that is
accountable, responsible, flexible, and scalable?One of the SMFs has the following goal: ?ow
to build and maintain an IT organization that is accountable, responsible, flexible, and
scalable? Which SMF has this goal?
A. The Change and Configuration SMF
C. The Financial Management SMF
D. The Team SMF
Answer: D
Question: 70
What is a key Team SMF principle?
A. manage with a higher hierarchy
B. separate Plan-Driven and Interrupt-Driven Work
the service desk
C. put the least expensive resources at
D. discourage advocacy
Answer: B
Question: 71
What does the focus of the Team SMF in the Plan Phase include?
A. Change evaluated across dimensions
B. General regulatory environment
C. Principles for effective strategic thinking
D. Principles for organizing operations work
Answer: C
Question: 72
Which statement is false about the Operate phase?
A. There are four SMFs in the Operate phase
B. The problem management SMF belongs to the Operate phase
C. Customer Service SMF is in the Operate phase
D. There are two reviews in the Operate phase
Answer: D
Question: 73
What is not a focus of the Change and Configuration SMF in the Operate phase?
A. Base-lining IT environment and configuration
B. Carrying out processes and procedures
C. Dealing with Standard Changes
D. Ensuring Policy compliance
Answer: D
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Microsoft Operations Study Guide - BingNews Search results Microsoft Operations Study Guide - BingNews Microsoft Certification Guide: Overview and Career Paths

Microsoft is best known for its Windows operating systems and Office software. But the company has a much broader product portfolio that includes online services (Bing, MSN, advertising), gaming (Xbox 360), hardware (tablets, PCs, keyboards and mice) and more. The company also has a sizable certification program that turns out qualified administrators and technicians to support its system and application products.

Achieving IT certifications through the Microsoft Certification Program shows a person’s competence in a specific IT role, and it can result in all kinds of work-related and personal benefits. For example, studies show that IT certifications increase the chances of landing a job (or getting a promotion), and over 80 percent of hiring managers report IT certifications are medium to high priority in hiring decisions.

Microsoft certification program overview

Currently, the Microsoft Certification Program is divided into seven main categories:

  • Cloud Platform and Infrastructure: This category encompasses business intelligence, Windows Server 2016, Microsoft Azure, machine learning, cloud data platform solutions, data analytics and big data, software-defined data centers, server infrastructures, private and hybrid clouds, DevOps, and more. This is the “new mainstream” for Microsoft certification.
  • Mobility: This category is for end-user and desktop topics, including Windows 10, desktop and enterprise applications, working with System Center Configuration Manager and Intune, and planning for and managing devices in an enterprise setting.
  • Data Management and Analytics: This arena now incorporates machine learning, business intelligence, business applications, and data management and analytics, along with Microsoft SQL Server 2016 and other Microsoft database technologies. Database development is also important and includes working with Transact-SQL and developing SQL databases. Business applications include extensive coverage of Microsoft Dynamics 365 and Microsoft Dynamics AX. Data management and analytics cover a range of topics, including cloud data platform solutions, big data analytics solutions, database solutions, implementing data models and reports, and various aspects of business intelligence solutions.
  • Productivity: This category brings the Microsoft Office Specialist (MOS) credentials together with those related to Microsoft productivity offerings, such as Exchange Server, SharePoint Server and Skype for Business, as well as Office 365 identities, requirements and services.
  • App Builder: This is a development-oriented category that covers the ins and outs of using Microsoft solutions and platforms to build compatible software. syllabus in this category include architecting, designing, testing and building solutions around Azure, programming in HTML5 with JavaScript and CSS3, developing ASP.NET MVC Web apps, managing development throughout the entire software lifecycle, and more
  • Business Applications: This category focuses on Microsoft Dynamics 365 platforms and technologies, including Dynamics 365 for Sales, Customer Service, Marketing, Distribution and Trade, Trade, financial management (Finance and Operations), Retail, Talent, and Field Service and other focused applications.
  • Core Infrastructure: Core Infrastructure focuses on virtualization, storage, networking, system management, identity management, and modern data centers.

Certifications within the Microsoft Certification Program include the following credentials:

  • Microsoft Technology Associate (MTA)
  • Microsoft Certified Solutions Associate (MCSA)
  • Microsoft Certified Solutions Expert (MCSE)
  • Microsoft Solutions Developer (MCSD)
  • Microsoft Office Specialist (MOS)

After you pass your first qualifying Microsoft certification exam, you are deemed a Microsoft Certified Professional (MCP). MCP status provides access to a benefits and exams dashboard, with certificates and transcripts, downloadable certification logos, promotional offers and lots more. You also get the MCP designation on your Microsoft transcript. It’s important to understand that only the MCSA, MCSD and MCSE qualify as MCP certifications. Neither MTA nor MOS certifications qualify for MCP status, and none of those exams are prerequisites for MCSA, MCSE or MCSD certifications.

In addition to the certifications outlined above, Microsoft offers its MCT: Microsoft Certified Trainer and MCE: Microsoft Certified Educator credentials to those interested in teaching others about Microsoft technologies and products.

Microsoft recently released a new set of role-based certifications focused on Azure and Microsoft 365 developers, administrators, and solution architects.

Microsoft Cloud certifications

The Microsoft Cloud certification track includes MTA and MCSA credentials. Within the MTA program, there is one relevant certification: Cloud Fundamentals. To earn the MTA: Cloud Fundamentals credentials, candidates must pass a single exam that validates knowledge and skills using basic Microsoft cloud services. Candidates should have experience using firewalls, network ports, Office 365, network topologies and devices, and Microsoft Intune.

The MCSA Cloud track includes BI Reporting, SQL 2016 BI Development certs, Windows Server 2012, and Windows Server 2016 credentials. The Windows Server certifications require three exams each while BI Reporting and SQL 2016 BI Development require only two exams.

Microsoft Mobility certifications

The Microsoft Mobility certification track includes MTA, MCSA and MCSE certifications. The MTA program has just one relevant certification – MTA: Mobility and Device Fundamentals. —The MTA: Mobility and Device Fundamentals certification is earned by passing a single exam that attests to a candidate’s knowledge of mobility and Windows devices. Candidates should possess practical experience with Active Directory, Windows devices, Windows-based networking, network topologies and ports, firewalls, and antimalware products.

MCSA: Windows 10 is the only MCSA Mobility track credential available. Earning the MCSA: Windows 10 requires passing two exams.

The remaining credential in this track is the MCSE: Mobility. This requires earning the MCSA: Windows 10 plus passing one more exam, from a list of two possibilities that deal with Windows desktops and enterprise applications, or administering System Center Configuration Manager and Cloud Services Integration.

Both the MCSA: Mobility and MCSE: Mobility credentials retire on March 31, 2019. If earned prior to the retirement date, the credentials will continue to show as “active” certifications on your transcript. The MCSA: Windows 10 will be replaced by a new role-based credential – the Microsoft Certified: Modern Desktop Administrator Associate. Two exams are required to earn this credential. At present, no announcement has been made regarding whether the Modern Desktop Administrator Associate credential will become a prereq to the MCSE: Mobility. There’s a lot of ongoing ferment in MS certification programs right now. We expect 2019 to see major changes in MS’s cert programs and offerings. Next year’s update should be a big one!

Microsoft Data certifications

Microsoft’s Data certification track includes the MTA, MCSA and MCSE. (To see the Data track, go to the Microsoft Certification page and click Data from the Category dropdown menu.) The MTA program requires one exam on database fundamentals. There are six certifications in the MCSA Data track– namely, Data Engineering with Azure, Machine Learning, SQL 2016 BI Development, SQL 2016 Database Administration, SQL 2016 Database Development, and SQL Server 2012/2014. All certs require two exams except for SQL Server 2012/2014, which requires three. The Data Engineering with Azure and Machine Learning certifications both retire on June 30, 2019.   

The MCSE Data category includes a single certification, the MCSE: Data Management and Analytics.

The prerequisite MCSAs that qualify for MCSE: Data Management and Analytics are SQL Server 2012/2014, SQL 2016 Database Administration, Database Development, BI Development, Machine Learning, BI Reporting, or Data Engineering with Azure. One additional exam from a list of 13 possibilities must be passed to earn this credential. syllabus covered include cloud data platform solutions, big data analytics solutions, developing or designing SQL Server databases, implementing data models and reports, designing business intelligence solutions, implementing a data warehouse, developing SQL data models, analyzing big data with Microsoft R, cloud data science with Azure machine learning, data engineering with Azure HDInsight, and implementing with Azure Cosmos DB solutions.

Microsoft Productivity certifications

Certifications in the Microsoft Productivity category vary widely, from proving competency in using a single Office product to managing Office 365 services and user login credentials. This track is also fairly large; it includes an MCSA and MCSE certification as well as Microsoft Office Specialist (MOS) offerings.

The MCSA Productivity track includes a single certification – the MCSA: Office 365. Two exams are required to obtain the credential. This credential is targeted to retire on Mach 30, 2019. The MCSE: Productivity certification requires candidates possess either the MCSA Office 365, Windows Server 2012, or Windows Server 2016 credential as a prerequisite. Candidates must also pass one additional exam, from a list of eight possibilities. syllabus covered include Exchange Server, SharePoint Server and Skype for Business, for multiple versions of these platforms.  

Microsoft offers a MOS Office 2016 certification for each Office application (Word, Excel, PowerPoint, Outlook, Access, and Outlook). Office 2013 credentials are still available, but unless you have a specific reason for achieving them, focus on Office 2016.

The MOS 2016 Expert certification identifies individuals with advanced Office skills and requires candidates to pass two exams. The MOS 2016 Master certification is the pinnacle of the MOS Certification Program and requires successful completion of six exams.

Microsoft App Builder certifications

The Microsoft Developer certification path includes MTA, MCSA and MCSD certifications. The MTA program recognizes individuals who are entry-level software developers. The certification requires candidates to pass one of five exams. Possible syllabus include software development fundamentals, HTML5 app development fundamentals, and intro to programming using block-based languages, Python or JavaScript, and using HTML and CSS.

There are two credentials in the Microsoft App Builder MSCA track. The MCSA: Universal Windows Platform (UWP) credential prepares candidates to tackle professional development projects. They must pass two exams, one on programming in C#, the other on developing mobile apps. The MCSA: Web Applications credential prepares candidates for building web-based applications. They must pass two exams, one of which is required while candidates may choose from two possibilities for the second exam. All candidates must take the exam relating to developing ASP.NET MVC Web applications. syllabus for the second exam include programming in HTML5 with JavaScript and CSS3 or programming in C#.

The MCSD Developer track consists of the MCSD: App Builder certification. It requires earning either the MSCA: Web Applications or MCSA: UWP as its prerequisite, followed by your choice of one exam from a list of five possible options. syllabus covered in include architecting and developing Azure solutions, developing Azure and web services, developing mobile apps, programming in HTML5 with JavaScript and CSS3, programming in C#, developing ASP.NET MVC Web apps, or developing MS Azure and Web services.

Microsoft Business Applications certifications

The Microsoft Business Applications certifications include MCSA and MCSE certifications. There are two MCSA options: MCSA: Microsoft Dynamics 365 and MCSA: Microsoft Dynamics 365 for Operations. Each requires passing two exams. The plain vanilla Dynamics 365 certification draws from a list of two exams, both of which are needed to meet its requirements. One exam covers Dynamics 365 customer engagement online deployment, while the other covers Dynamics 365 customization and configuration. The MCSA: Microsoft Dynamics 365 credential retires on April 30, 2019.

The Dynamics 365 for Operations draws from a list of three exams, one of which is required while candidates may choose the Topic for the second exam. syllabus covered include administering a Microsoft SQL database infrastructure, provisioning SQL databases, and development, extensions and deployment for Microsoft Dynamics 365 for Finance and Operations (required).

The MSCE: Business Applications credential is the sole MCSE item for this certification track. It takes either of the Microsoft Dynamics MCSAs covered in the preceding paragraph as its prerequisite, then requires candidates to pass another exam drawn from a list of eight possibilities. syllabus covered include Microsoft Dynamics 365 for Sales, customer service, marketing, distribution and trade, trade, financial management (finance and operations), retail, talent, and field service.

Core Infrastructure

Microsoft offers a single credential focused on core infrastructure – MCSE: Core Infrastructure. The MCSE: Core Infrastructure certification validates a candidate’s knowledge and skills related to data centers, virtualization, systems management, storage, networking and identity management. The credential requires either the MCSA: Windows Server 2016 or MCSA: Windows Server 2012 as a prerequisite. In addition to the MCSA, candidates must pass a single exam from seven topics. exam syllabus include designing and implementing Cloud Data Platform solutions, designing and implementing Big Data Analytics solutions, securing Windows Server 2016, implementing software-defined datacenters, designing and implementing server infrastructures, implementing advanced server infrastructures, and configuring and operating a hybrid cloud with Microsoft Azure Stack.

Microsoft Trainer and Educator certifications

MCT: Microsoft Certified Trainer

Folks who teach others about Microsoft technologies and products should consider (and are often required to have) the Microsoft Certified Trainer (MCT) certification. The MCT can be obtained by submitting an application to Microsoft that proves that you hold a current Microsoft certification, one year of instruction experience (supporting reference required), plus verifiable instructional skills in the form of an acceptable instructor certification (such as CompTIA CTT+, Microsoft Certified Trainer Instructional Skills Certification (MCT-ISC) or IAMCT Approved Technical Trainer).

To renew, credential holders must possess at least one current Microsoft credential, meet the minimum instruction requirements of teaching at least one class, and maintain a Metrics that Matter quality score of at least seven. (Check the MCT website for a list of qualifying certifications and instructor certifications.)

As an MCT, you have access to the MCP benefits and exams dashboard, prep kits, the MCT community, Microsoft Online Labs and much more.

MCE: Microsoft Certified Educator

The Microsoft Certified Educator (MCE) credential is aimed at educators in academia, such as colleges, universities and training facilities. To become an MCE, you must demonstrate technology literacy by passing at least one exam.

The literacy competency is mapped to the UNESCO ITC Competency Framework for Teachers, Technology Literacy and includes education policy, curriculum and assessment, pedagogy, ICT/technology tools, organization and administration, and professional development.

Training and certification preparation materials

Microsoft offers training to candidates directly, both in the classroom and online. The company’s Microsoft Virtual Academy (MVA) is a great place to start poking around: it offers a huge range of free training courses, many of them at least relevant to various certification syllabus if not directly focused on such topics.

There’s also a huge aftermarket for Microsoft training, self-study and certification preparation. Pearson operates Microsoft Press on Microsoft’s behalf, where you can find self-study guides for all the popular Microsoft cert exams (and many of the not-so-popular exams as well). Pearson’s IT Certification imprint (online at also offers study guides, exam crams (a series I invented), practice tests, video training materials and much more for Microsoft certification candidates. Wiley/Sybex and Osborne/McGraw-Hill also offer certification focused imprints, book series and generally provide good coverage of major cert syllabus as well, also including most popular Microsoft certifications and related exams. Pearson’s mindhub online store also offers “official” practice tests approved by Microsoft.

There’s a wealth of excellent material available to help candidates prepare. Look to online and peer reviews, study groups and rating sites to separate the wheat from the chaff.

Thu, 09 Nov 2023 10:01:00 -0600 en text/html
Supply Chain & Operations Management Certificate

UMass Lowell's graduate certificate in Supply Chain and Operations Management assists aspiring individuals who wish to acquire additional academic credentials to advance within their organization or who wish to change their career paths and Excellerate their competitive position in the job market. Especially, for many employees working in the technical and scientific fields without any operations/industrial engineering background, the program will provide them with the knowledge needed for decision-making roles within their technical or scientific fields. 

The program is designed to meet the needs of those mid-career professionals in non-operations positions, who require a greater understanding of operations to advance towards decision-making positions in their organizations, to communicate effectively with operations managers, to pursue new careers in industrial engineering or operations management, or to demonstrate the contribution of their unit and/or ideas to the organization’s value chain.

The certificate requires students to complete 12 hours of graduate study. This consists of four, three-credit Supply Chain and Operations Management courses. 

Graduate students in the certificate program who are subsequently accepted into the UMass Lowell M.B.A. program may apply certificate courses with grades of B or better to their M.B.A. degree.

Required Courses

Total: 12 Credits; four 3-credit courses

Prerequisite Coursework

  • Microeconomics
  • Statistics
  • Operations Fundamentals

Required: 3-credit courses

  • Operations Management
  • Global Supply Chain Management
  • Service Management
  • Project Management

Admissions Requirements

Undergraduate degree and related experience in science, engineering, technology or business (other areas will be considered in consultation with the program coordinator).

For more information, please contact:
Yao Chen
Phone: 978-934-2764
Location: Pulichino Tong Business Center room 446

For the latest course information please visit the UMass Lowell online academic catalog.

Fri, 04 Aug 2023 07:33:00 -0500 en text/html
Microsoft in Malaysia

Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.

Microsoft started its operations in Malaysia in 1992 and employs more than 200 employees today across its offices in Kuala Lumpur and Penang. Microsoft works closely with governments, non-government organizations, enterprises, communities, and individuals to deliver on its mission and realize the nation’s digital ambitions.

Kuala Lumpur skyline

As Malaysia’s trusted technology partner and advisor, Microsoft has been here every step of the way as the nation embarks on its digital transformation ambitions, creating opportunities for more effective and efficient businesses across all sectors with the use of its cloud-based technologies and expertise.

Microsoft helps businesses reimagine how they bring together people, data, and processes to create value for their customers and maintain a competitive advantage in a digital-first world. We partner with more than 2,000 organizations that form part of our Microsoft Partner Network in Malaysia, to transform them into a digital company by developing new capabilities to engage better with their customers, empower their employees, optimize their operations, and transform their products.

In addition, Microsoft believes everyone should have the opportunity to experience the benefits of technology and participate in our nation’s digital economic growth. When everyone is empowered to achieve more, we all benefit. Microsoft partners closely with nonprofits, governments, educators, and businesses to provide cash grants, technology, and resources to help ensure digital skills and education are accessible to young people.

Our efforts include the Global Skilling Initiative that offers digital skills and pathways to open doors for local talents to greater economic opportunity, and the Digital Educational Learning Initiative Malaysia with the Ministry of Education to ensure equal access to technology solutions for 5.2 million students and educators nationwide. We recently launched Bersama Malaysia (Together with Malaysia) initiative, marking our long-term commitment to empowering Malaysia’s inclusive digital economy.

As our nation transitions towards a new digital economy, Microsoft is committed to building on its partnerships with Malaysia, towards a future that is innovative, inclusive, trusted and competitive.

Mon, 29 Nov 2021 18:00:00 -0600 en-MY text/html
MSc Operations, Project and Supply Chain Management / Course details

Course description

Put your organisational skills to the test and learn to help businesses manage the production and delivery of products and services in an increasingly globalised marketplace. Operations management is all about how to organise the production and delivery of products and services.

  • Gain the knowledge and skills to ensure that processes run smoothly, particularly in the face of opportunities and challenges arising from the increasingly global reach of business 
  • Cover the service, manufacturing, public and private sectors, showing how operations management, project management and supply chain management work
  • Opportunity to concentrate on particular aspects of operations management, supply chain management, project management and process improvement
  • Prepare for a career as a professional operations, project or supply chain manager
  • Strong foundation for progression to a PhD or an academic career within the field
  • Opportunity to concentrate on particular aspects of operations management, supply chain management, project management and process improvement, helping towards membership of the Chartered Institute of Purchasing and Supply .


During the course you will be taking 180 credits in all. The eight taught modules during semester one and two total 120 credits and consists of both compulsory and optional taught units which can be viewed in the list below.

By agreement with the Course Director, one elective unit may be taken from another Masters course - note that all elective units are subject to availability, timetabling constraints and what you have studied previously.

Over the summer period, you will carry out your Research Dissertation, worth 60 credits.  Certain units must be chosen in order to become a member of CIPS, and the dissertation must be on a procurement and supply-related theme. 

Examples of latest dissertation project syllabus include:

  • The future green supply chain in the retail industry: a shared value strategic perspective
  • Evaluation of cost performance in inventory management in reverse logistics
  • Using e-procurement to Excellerate supply chain management practices

Special features

CIPS accreditation

The course is accredited by the Chartered Institute of Purchasing and Supply (CIPS).

On completion of the MSc Operations, Project and Supply Chain Management course, students with three years' work experience in a relevant field of supply chain management can apply to become full members of CIPS.

  • As the course is accredited to CIPS, students with the required work experience will not need to take any further examinations to become full members of CIPS (as long as they have completed the required modules and the dissertation should focus on a procurement and supply related theme as part of the MSc).
  • Students without the required work experience (for example, latest graduates) can take the required modules and dissertation element of the MSc programme and on completion of three years relevant work experience can apply for full membership of CIPS. 
  • We are unable to answer individual enquiries about CIPS membership and you should apply directly to CIPS. Details of membership options can be obtained from the CIPS website .

Coursework and assessment

Assessment across the course units varies, and includes a combination of examinations, course work and group project assessment and presentations, in-class tests and assignments. A dissertation is also undertaken and normally ranges between 12,000 and 25,000 words.

Course unit list

The course unit details given below are subject to change, and are the latest example of the curriculum available on this course of study.

Disability support

Practical support and advice for current students and applicants is available from the Disability Advisory and Support Service. Email:
Sat, 10 Sep 2022 13:31:00 -0500 en text/html
Microsoft Ramps Up Robotics for Enhanced Data Center Operations

Microsoft Corp MSFT is actively seeking a Hardware Automation Team Manager with expertise in robotics to enhance the automation of its data center operations

This development follows a latest outage at the company's Australia facility, attributed to inadequate staffing and automation failures. 

Also Read: Microsoft LinkedIn Announces Second Wave of Layoffs as Tech Sector Struggles Persist

The new role, based in Redmond but offering the flexibility of complete remote work, commands a salary ranging from $133,600 - $256,800, with higher pay scales for positions in San Francisco and New York, the Register reports.

The selected candidate will be instrumental in forming a specialized team focused on data center operations automation, ensuring enhanced safety and efficiency. 

The role requires a candidate with over three years of hands-on experience in automation and robotics for hardware equipment, coupled with strong leadership, organizational, and communication skills.

Industry experts have noted a growing interest in robotic assistance for data center management, driven by the escalating operational expenses associated with personnel costs.

Microsoft's initiative is part of a broader trend in the tech industry, with other companies also exploring robotic automation for data center operations. 

The tech giant is also exploring solutions like powering data centers with small nuclear reactors, indicating a comprehensive approach to addressing operational challenges and ensuring uninterrupted service delivery.

Previous reports indicated Azure data centers operating with limited server capacity amid a global supply shortage. Microsoft's struggle to fill its data centers with hardware comes after a surge in cloud demand since the pandemic.

Price Action: MSFT shares traded lower by 0.41% at $331.26 on the last check Tuesday.

Disclaimer: This content was partially produced with the help of AI tools and was reviewed and published by Benzinga editors.

© 2023 Benzinga does not provide investment advice. All rights reserved.

Tue, 17 Oct 2023 04:35:00 -0500 en text/html
MSc Operations Research & Analytics

To read all our Alumni Stories, see our webpage here.

Philipp Loick - MSc Operations Research & Analytics 2017-18

Philipp Loick

Having a background in finance and economics, I aimed for a Masters programme where I could develop mathematical and programming skills to solve industry problems in operations research and data science. Enrolling in the Operations Research and Analytics programme at LSE was the right choice for this goal.

The programme features a diverse student body with the majority of students having majored in mathematics with some engineering and finance students. Even though only a one-year programme, the programme achieved a good balance between theoretical foundations and industry applications and allowed us to study syllabus such as combinatorial optimization, advanced statistics or algorithmic techniques for data mining.

The high academic level and relevance of the programme is due to the academic staff, who have excellent academic credentials, partially have worked for renowned industry companies and are well connected in the academic community. Graduating from the programme, I had an offer from BCG Gamma, the advanced analytics team of BCG, which I rejected for a PhD in discrete mathematics.

Alexander Saftschuk - MSc Operations Research & Analytics 2017-18

Alexander Saftschuk

I came to the LSE with the main goal of improving my quantitative problem-solving skills, and subsequently landing a job in investment banking. The School and societies provided extremely good network opportunities, which really helped to land the job that I aimed at. After only two months at the LSE I landed a job offer with one of the top global investment banks. However, upon finishing the Operations Research & Analytics programme I quickly realised that I would rather pursue a career in data science, and once again the university's reputation opened doors for me last minute. Currently I work as a Data Analyst in the Telenor Digital data science team in Norway. There I code various machine learning algorithms in R, all of which I have all learned during this degree. 

Overall I can say that coming from a non-quantitative, business background I have learned more in this one-year Masters than I did in my entire three years of my bachelor degree. The programme was challenging but manageable. In particular, I highly appreciated how much face time I received from all of my professors, as well as the professor who supervised my thesis. The decision to come to the LSE and studying Operations Research & Analytics was one of the best I have made so far and I can highly recommend LSE and the degree. 

Kate Lavrinenko - MSc Operations Research & Analytics 2017-18

Studying this Masters was my third MSc, after studying Applied Mathematics and Economics, four years of experience in Economics and Finance, moving country, two kids, and four years at home with them. It was a challenging experience to find myself among young, inspired and able students from around the world. It also took some time to get used to the pace of study, and to network with people and share skills and knowledge. I needed some psychological help at the start of the journey and I had an opportunity to get it at LSE, which makes me feel grateful. 

I liked that the programme was flexible in what courses you could choose in order to make it fit your personal interests and academic goals. I encourage students to research and think hard about their course choices before starting the programme. Also, it is useful to have an understanding of which direction you wish to head in (e.g. academic or business) so you can utilise LSE’s resources properly. 

I found the careers events to be very valuable in my experience here. For example, I met a member of the Data Science team from Deloitte and after many rounds and following my MA425 Project there in the summer, I found myself with a full time job after finishing the course.

I enjoyed my journey, my job, and my experience with LSE. Whenever I get a new research heavy task, I start dreaming whether I could eventually turn it into a PhD, so my journey is not over.

Mon, 10 Jan 2022 06:19:00 -0600 en-GB text/html
Neudesic Introduces the Intelligent Ops Accelerator: The Future of Enhanced IT Operations

New Offering Helps Organizations Leapfrog AIOps and Optimize Their Entire IT Operations in Record Time With Microsoft's US Artificial Intelligence (AI) Partner of the Year

IRVINE, CA / ACCESSWIRE / November 14, 2023 / Neudesic, an IBM company and trusted technology partner for business innovation, is excited to announce the debut of its groundbreaking offering, the Intelligent Ops Accelerator, at Microsoft Ignite. Leveraging years of expertise in Azure environments, artificial intelligence (AI), and automation, the offering promises to provide businesses with a dynamic, next-gen AIOps strategy tailored to ever-changing business landscapes.

Redefining AIOps With Intelligent Ops

While traditional AIOps primarily focuses on automating IT operational tasks, Neudesic's Intelligent Ops program provides a broader, more holistic perspective by emphasizing:

  • AIOps: Elevated monitoring and management of multifaceted systems.
  • FinOps: Insightful Total Cost of Ownership through enhanced visibility and optimization.
  • SecOps: Fortified IT security leveraging Azure's native services.

By folding in various components of IT operations and tapping the power of Azure OpenAI's large language models, Intelligent Ops provides technology leaders with a ChatGPT-like interface and a single pane of glass to orchestrate, independently automate, and optimize the operations of IT.

Addressing Today's IT Challenges Head On

Operations teams confront several challenges in today's fast-paced environment:

  • Escalating Costs: The financial implications of modern cloud infrastructures continue to grow, with Gartner expecting an 8.8 percent increase in IT spending worldwide in 2024. That's up from a projected 4.3 percent in 2023.
  • Regulatory Complexity: The dynamic regulatory and security landscapes demand constant vigilance and adaptation.
  • Inefficient Processes: Divergent solutions, infrastructure, and processes often hamper IT teams' efficiency and revenue-generating opportunities.
  • Incident Management: The complexity of IT structures combined with a lack of holistic oversight can mean incidents take weeks or even months to address, impacting business continuity.
  • Alert Overload: Analysts are often inundated with alerts, risking genuine threats being overshadowed. One study found the average SOC (Security Operations Center) receives 4,484 notifications every day with two-thirds of these daily warnings going unaddressed by security experts. Of these, security analysts believe 83 percent to be inaccurate and a waste of their efforts.

What Sets the Intelligent Ops Accelerator Apart?

Neudesic's Intelligent Ops Accelerator ties disparate systems and processes together using the power of AI, providing IT leaders a tangible solution to managing some of today's most challenging problems.

  • Unified Approach: Beyond the realm of AIOps, Intelligent Ops offers a consolidated view, integrating distinct IT facets into a ChatGPT-like interface and powerful dashboards for easy reference.
  • Operational Efficiency: Intelligent Ops harnesses generative AI (GenAI) to automate tasks, identify redundancies, and minimize human errors in provisioning and configuration management, leading to more optimized and sustainable operations.
  • Proactive Security: By constantly monitoring IT infrastructures, Intelligent Ops anticipates vulnerabilities, ensuring threats are addressed even before they manifest. The platform's ability to immediately discern root causes of cyberattacks further bolsters security.
  • Business Resilience: Intelligent Ops not only detects potential system issues but also crafts and executes remediation plans swiftly with or without human intervention, minimizing disruptions and maintaining business continuity.

Unlock the Power of Intelligent Ops With Our Exclusive eBook

To help businesses understand the depth and breadth of these new capabilities and its transformative potential, Neudesic is releasing an exclusive Intelligent Ops eBook. The comprehensive guide provides a deep dive into the nuances of Intelligent Ops, helping IT leaders arm themselves with the knowledge to make a compelling business case for its adoption.

A Legacy of Excellence and Partnership

The journey to implementing Intelligent Ops can be daunting; however, Neudesic's methodologies stand on a solid foundation, enriched by a 21-year collaboration with Microsoft. The honor of being named Microsoft's 2023 US AI Partner of the Year is a testament to our unwavering commitment to innovation and excellence.

About Neudesic

Neudesic, an IBM company, is the trusted technology partner in business innovation, delivering impactful business results to clients through digital modernization and evolution. Our consultants bring business and technology expertise together, offering a wide range of cloud and data-driven solutions, including custom application development, data and artificial intelligence, and comprehensive managed services. Founded in 2002, Neudesic is headquartered in Irvine, California. To learn more, visit


Contact Information

Jordan Lampe
Director of Content Marketing

SOURCE: Neudesic, an IBM Company


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Tue, 14 Nov 2023 01:32:00 -0600 en text/html
31% Indians Lost Money To Cyber Attacks, 70% Faced Tech Support Scams: Microsoft Study No result found, try new keyword!a latest study by Microsoft has revealed. This is also a cause for concern as no other country has lost so much money to cyber scams, the report added. In its report titled “Microsoft’s Global ... Fri, 27 May 2022 02:16:00 -0500 en-US text/html Microsoft develops Shiksha copilot to help Indian teachers create study material Whether it's finding answers to daily queries or helping engineers write code, tech majors, including Microsoft, have been working on incorporating AI technology in various areas. One of the use cases is AI in education. In India, the Windows maker is using advances in AI to enhance teachers’ abilities and empower students to learn more effectively.
Microsoft Research is using generative AI to help teachers quickly develop personalised learning experiences, design assignments, create hands-on activities, and more through a project called Shiksha copilot.
What is Shiksha copilot
The Shiksha copilot project aims at improving learning outcomes and empowering teachers to create comprehensive, age-appropriate lesson plans by combining available online resources, including textbooks, videos, classroom activities and student assessment tools.
The project is helping curate these resources via an AI-powered digital assistant that is centred around teachers’ specific needs.
“Working with Sikshana Foundation, a local non-governmental organisation focused on improving public education, the researchers are piloting this program at several public schools in and around Bengaluru, India, to build and Excellerate the underlying tools. This post gives an overview of the project, including interviews with three teachers who have used Shiksha copilot in their own classrooms,” the company said in a post.
Shiksha copilot features
Shiksha copilot includes a range of features that enhance the educational experience. It’s grounded, or trained in specific curricula and learning objectives, to ensure that all generated content aligns with desired educational outcomes.
“This grounding is enabled by ingesting relevant data with the help of state-of-the-art optical character recognition (OCR), computer vision (CV) and generative AI models. It was also important to use natural language and support voice-based interactions while including options for English and Kannada speakers,” said Akshay Nambi, principal researcher at Microsoft Research.
Shiksha copilot supports connectivity to both public and private resource content. Shiksha copilot can be accessed through different modalities, such as WhatsApp, Telegram, and web applications.
Thu, 02 Nov 2023 08:12:00 -0500 en text/html
Indians receive 12 fake messages each day as scammers use AI to streamline operations: Study

Indians recieve nearly 12 fake messages each day. | Photo Credit: Reuters

Indians received nearly 12 fake or scam messages every day with almost 82% having clicked or fallen for these messages. 49% Indians were unable to recognise scam messages due to the lack of typos or errors as the use of AI has increased the scale and sophistication of phishing attacks.

While fake messages were found to use varying methods to lure unsuspecting users, most Indian consumers fell for fake jobs notifications or offers and bank alert messages, a study conducted by McAfee found.

The study further revealed that Indian consumers spend 1.8 hours a week reviewing, verifying or deciding whether a message sent through text, email, social media is real or fake. And 60% of Indian respondents said it has become harder to identify scam messages, attributing this trend to hackers using AI to make their scams more believable.

The study based on responses from 7,000 adults in seven countries, including India, further revealed that a new phishing site is created every 11 seconds, highlighting the need for a sustainable solution to the problem of scams.

(For top technology news of the day, subscribe to our tech newsletter Today’s Cache)

“It’s not just the speed and volume, but the sophistication. Thanks to AI it can be incredibly difficult to know if that delivery text message or bank alert notification is real or not. So much so that 73% of Indians believe they have a better shot at solving the Rubik’s cube than identifying a scam message”, Roma Majumder, SVP of Product at McAfee said.

Common forms of messages used to target users, information from McAfee.

Common forms of messages used to target users, information from McAfee. | Photo Credit: Nabeel Ahmed

The problem of scammers making use of AI to launch phishing attacks is not new and has been reported since the availability of AI enabled tools was expanded. However, the study highlights the stress users are facing as AI has enabled scammers to increase the number and sophistication of the attacks.

Tue, 07 Nov 2023 22:52:00 -0600 en text/html

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