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MB-230 syllabus - Microsoft Dynamics 365 for Customer Service Updated: 2023

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Exam Code: MB-230 Microsoft Dynamics 365 for Customer Service syllabus November 2023 by Killexams.com team

MB-230 Microsoft Dynamics 365 for Customer Service

Candidates design and implement service management visualizations and reports provided by and in collaboration with the Solution Architect. Candidates collaborate with the Dynamics 365 administrator to implement and upgrade Power platform components, including knowledge base and Forms Pro.



Candidates must have strong applied knowledge meeting user needs through the Dynamics 365 Customer Service, including in-depth understanding of cases, knowledge base, queues, entitlements, Service Level Agreements (SLAs), visualizations, and Unified Service Desk.



Candidates should understand industry terminology, priorities, standards, methodologies, customer service operations, and best practices. Candidates should include a comprehensive understanding of the Customer Service application's role in relationship to the Dynamics 365 suite of applications along with a basic understanding of the solution architecture and quality assurance.



Perform configuration (25-30%)

Configure Service Management settings

May include but not limited to:

• describe process of record creation and update rules

• configure queues

• configure holiday schedule

• configure customer service schedule

• configure user work hours

• configure categories and subjects

• configure cases

• configure customer service security roles

• configure goal management components

• create routing rules

• configure services

Configure processes

May include but not limited to:

• configure custom business process flows

• implement business process flows from Microsoft AppSource

Create and configure customer service visualizations

May include but not limited to:

• configure customer service content pack for Power BI

• configure customer service dashboards

• design and create customer service charts

• execute and analyze customer service reports



Manage cases and the knowledge base (30-35%)

Create and manage cases

May include but not limited to:

• manage case list

• create and search for case records

• convert activities to cases

• perform case resolution

• implement case routing rules

• implement parent/child cases

• merge cases

• configure status reason transitions

Create and manage the knowledge base

May include but not limited to:

• configure entities for knowledge management

• link an article with a case

• use the knowledge base to resolve cases

• create and manage knowledge base article lifecycle

• create and manage knowledge base articles

• search for articles



Manage queues, entitlements, and SLAs (25-30%)

Create and manage queues

May include but not limited to:

• differentiate queue types

• add cases and activities to queues

• implement case routing

• configure entities for queues

• configure queue email settings

• configure record creation and update rules

Create and manage entitlements

May include but not limited to:

• define and create entitlements

• manage entitlement templates

• activate and deactivate entitlements

• renew or cancel an entitlement

• assign an entitlement to a case

Create and manage SLAs

May include but not limited to:

• determine SLA conditions

• define and create SLAs

• implement actions and details

• use SLAs on-demand

• manage cases with SLAs

• create and manage SLA items



Configure voice of the customer (15-20%)

Notice of planned skills update: In April 2020, Voice of the Customer skills and test questions will be replaced with Forms Pro skills and questions. Please prepare for your test accordingly.

Create surveys

May include but not limited to:

• create a theme and upload images

• add pages to a survey and personalize data

• identify survey question types

• add survey questions

• identify respondent types

• configure response routing

• configure survey scoring

• configure survey unsubscription options

Preview, test, and publish surveys

May include but not limited to:

• distribute survey link using email

• embed a survey in a web page

• clone, import, and translate surveys

Manage survey responses

May include but not limited to:

• summarize survey results

• determine report types

• implement workflow conditional logic for survey actions

• create business actions based upon survey responses
Microsoft Dynamics 365 for Customer Service
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MB-230
Microsoft Dynamics 365 for Customer Service
http://killexams.com/pass4sure/exam-detail/MB-230
Question: 1 Section 9
Introductory Info Case study -
This is a case study. Case studies are not timed separately. You can use as much test time as you would like to complete each case. However, there may be additional case studies and
sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this test in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that
provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you
begin a new section, you cannot return to this section.
To start the case study -
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking
these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information
displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background -
Lamna Healthcare Company provides health care services to communities across the region. The company provides telehealth services only and does not offer in-person appointments. The
company has staff that speak English and Spanish.
The company is open from 8 AM to midnight Monday through Friday to provide services. Patients can make appointments by calling or using the internet. All appointments are conducted
by phone or by using a computer.
Current environment. Services -
Lamna provides two types of appointments: wellness and sick. A doctor and a nurse are scheduled for each sick appointment. A doctor or a nurse are scheduled for wellness appointments.
Current environment. Employees -
General -
Employees are located in the Pacific and Eastern time zones.
MB-230.html[8/4/2021 4:57:47 AM]
Case representatives -
Case representatives handle incoming calls, provide information to patients for appointments, and schedule follow-up calls with doctors. Case representatives can also help with people who
want to chat online.
All case representatives work eight-hour shifts. Case representatives typically focus on cases that involve one type of illness. The case representatives may back up others when call
volumes are large.
Several case representatives speak both Spanish and English. The only company holidays the case representatives have off are New Year's Eve day and New
Year's Day.
Customer satisfaction and escalation
Customer satisfaction representatives monitor all activity and ensure that there is a uniform process for all calls. Case managers schedule shifts and are a point of escalation.
Requirements. System and resources
Each employee must use the system.
Case managers must be users in the system but must not be available for the scheduling rotation or manually assigned.
Patients must be offered at least three alternative times to schedule an appointment.
Requirements. Cases -
The system must support live chats, texting, and Twitter.
Case representatives must be able to chat, text, and tweet without exiting the system they use to track calls.
Case representatives must be able to chat live only with customers whose calls are routed or assigned to them.
Managers must be able to monitor all communication as well as add or delete quick replies.
Customer satisfaction representatives must be able to read agent scripts and workflows.
A live chat must pop up each time someone fills out the form to register for an appointment. The live chat must automatically be sent to the case representative who is best qualified to
answer the question.
There are two type of queues: regular and escalated.
Tickets must be routed to the most qualified representative for the illness.
Tickets assigned to a representative must be automatically placed in that representative's queue.
Requirements. Chat escalation process
Each division must have one manager for escalations.
Patients who request an escalation from the website must automatically be routed to a chatbot. The patient will answer predefined questions and will be alerted that someone will call them
back. Chat transcripts must be sent to the appropriate manager.
Only escalations must go to the chat bot.
You must create two types of Omnichannel queues: regular and escalated.
Only managers must be able to access the Omnichannel Insights dashboard.
Requirements. Managers -
Managers must be able to review weekly productivity reports for representatives by using Omnichannel Insights dashboards.
Managers must be able to monitor patient moods during patients conversations with representatives.
Managers must be able to determine whether a patient is feeling negative during a live chat with a representative.
Requirements. Appointments -
Representatives must be able to schedule appointments and see everyone's free/busy time during their scheduled working hours.
Appointments must be scheduled by representatives in open time slots for nurses and doctors.
Nurses and doctors must be booked for 30-minute time slots.
Patients must be offered at least three alternative times to schedule an appointment.
Requirements. Analytics -
You must implement Customer Insights to keep track of how well representatives are managing customers requests.
Analytics must be viewable only in the production environment.
You must ensure that only escalation managers can create workspaces and control access to workspaces
Case representatives must be rated on knowledge of their primary specialty and their backup specialty.
Case representatives must only be able to view workspaces.
Managers must be able to review dashboards in the Chat channel to ensure that case representatives are meeting their objectives. Question HOTSPOT -
You need to configure the options for the schedule.
MB-230.html[8/4/2021 4:57:47 AM]
Which options should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Answer:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/resources-service-scheduling
Question: 2 Section 9
Introductory Info Case study -
This is a case study. Case studies are not timed separately. You can use as much test time as you would like to complete each case. However, there may be additional case studies and
sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this test in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that
provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
MB-230.html[8/4/2021 4:57:47 AM]
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you
begin a new section, you cannot return to this section.
To start the case study -
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking
these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information
displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background -
Lamna Healthcare Company provides health care services to communities across the region. The company provides telehealth services only and does not offer in-person appointments. The
company has staff that speak English and Spanish.
The company is open from 8 AM to midnight Monday through Friday to provide services. Patients can make appointments by calling or using the internet. All appointments are conducted
by phone or by using a computer.
Current environment. Services -
Lamna provides two types of appointments: wellness and sick. A doctor and a nurse are scheduled for each sick appointment. A doctor or a nurse are scheduled for wellness appointments.
Current environment. Employees -
General -
Employees are located in the Pacific and Eastern time zones.
Case representatives -
Case representatives handle incoming calls, provide information to patients for appointments, and schedule follow-up calls with doctors. Case representatives can also help with people who
want to chat online.
All case representatives work eight-hour shifts. Case representatives typically focus on cases that involve one type of illness. The case representatives may back up others when call
volumes are large.
Several case representatives speak both Spanish and English. The only company holidays the case representatives have off are New Year's Eve day and New
Year's Day.
Customer satisfaction and escalation
Customer satisfaction representatives monitor all activity and ensure that there is a uniform process for all calls. Case managers schedule shifts and are a point of escalation.
Requirements. System and resources
Each employee must use the system.
Case managers must be users in the system but must not be available for the scheduling rotation or manually assigned.
Patients must be offered at least three alternative times to schedule an appointment.
Requirements. Cases -
The system must support live chats, texting, and Twitter.
Case representatives must be able to chat, text, and tweet without exiting the system they use to track calls.
Case representatives must be able to chat live only with customers whose calls are routed or assigned to them.
Managers must be able to monitor all communication as well as add or delete quick replies.
Customer satisfaction representatives must be able to read agent scripts and workflows.
A live chat must pop up each time someone fills out the form to register for an appointment. The live chat must automatically be sent to the case representative who is best qualified to
answer the question.
There are two type of queues: regular and escalated.
Tickets must be routed to the most qualified representative for the illness.
Tickets assigned to a representative must be automatically placed in that representative's queue.
Requirements. Chat escalation process
Each division must have one manager for escalations.
Patients who request an escalation from the website must automatically be routed to a chatbot. The patient will answer predefined questions and will be alerted that someone will call them
back. Chat transcripts must be sent to the appropriate manager.
Only escalations must go to the chat bot.
You must create two types of Omnichannel queues: regular and escalated.
Only managers must be able to access the Omnichannel Insights dashboard.
MB-230.html[8/4/2021 4:57:47 AM]
Requirements. Managers -
Managers must be able to review weekly productivity reports for representatives by using Omnichannel Insights dashboards.
Managers must be able to monitor patient moods during patients conversations with representatives.
Managers must be able to determine whether a patient is feeling negative during a live chat with a representative.
Requirements. Appointments -
Representatives must be able to schedule appointments and see everyone's free/busy time during their scheduled working hours.
Appointments must be scheduled by representatives in open time slots for nurses and doctors.
Nurses and doctors must be booked for 30-minute time slots.
Patients must be offered at least three alternative times to schedule an appointment.
Requirements. Analytics -
You must implement Customer Insights to keep track of how well representatives are managing customers requests.
Analytics must be viewable only in the production environment.
You must ensure that only escalation managers can create workspaces and control access to workspaces
Case representatives must be rated on knowledge of their primary specialty and their backup specialty.
Case representatives must only be able to view workspaces.
Managers must be able to review dashboards in the Chat channel to ensure that case representatives are meeting their objectives. Question HOTSPOT -
You need to select the feature for each parameter.
Which feature should you use for each parameter? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
MB-230.html[8/4/2021 4:57:47 AM]
Answer:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-operating-hours
Question: 1 Section 10
Introductory Info Case study -
This is a case study. Case studies are not timed separately. You can use as much test time as you would like to complete each case. However, there may be additional case studies and
sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this test in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that
provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you
begin a new section, you cannot return to this section.
To start the case study -
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking
these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information
displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background -
Lamna Healthcare Company provides health care services to communities across the region. The company provides telehealth services only and does not offer in-person appointments. The
company has staff that speak English and Spanish.
The company is open from 8 AM to midnight Monday through Friday to provide services. Patients can make appointments by calling or using the internet. All appointments are conducted
by phone or by using a computer.
MB-230.html[8/4/2021 4:57:47 AM]
Current environment. Services -
Lamna provides two types of appointments: wellness and sick. A doctor and a nurse are scheduled for each sick appointment. A doctor or a nurse are scheduled for wellness appointments.
Current environment. Employees -
General -
Employees are located in the Pacific and Eastern time zones.
Case representatives -
Case representatives handle incoming calls, provide information to patients for appointments, and schedule follow-up calls with doctors. Case representatives can also help with people who
want to chat online.
All case representatives work eight-hour shifts. Case representatives typically focus on cases that involve one type of illness. The case representatives may back up others when call
volumes are large.
Several case representatives speak both Spanish and English. The only company holidays the case representatives have off are New Year's Eve day and New
Year's Day.
Customer satisfaction and escalation
Customer satisfaction representatives monitor all activity and ensure that there is a uniform process for all calls. Case managers schedule shifts and are a point of escalation.
Requirements. System and resources
Each employee must use the system.
Case managers must be users in the system but must not be available for the scheduling rotation or manually assigned.
Patients must be offered at least three alternative times to schedule an appointment.
Requirements. Cases -
The system must support live chats, texting, and Twitter.
Case representatives must be able to chat, text, and tweet without exiting the system they use to track calls.
Case representatives must be able to chat live only with customers whose calls are routed or assigned to them.
Managers must be able to monitor all communication as well as add or delete quick replies.
Customer satisfaction representatives must be able to read agent scripts and workflows.
A live chat must pop up each time someone fills out the form to register for an appointment. The live chat must automatically be sent to the case representative who is best qualified to
answer the question.
There are two type of queues: regular and escalated.
Tickets must be routed to the most qualified representative for the illness.
Tickets assigned to a representative must be automatically placed in that representative's queue.
Requirements. Chat escalation process
Each division must have one manager for escalations.
Patients who request an escalation from the website must automatically be routed to a chatbot. The patient will answer predefined questions and will be alerted that someone will call them
back. Chat transcripts must be sent to the appropriate manager.
Only escalations must go to the chat bot.
You must create two types of Omnichannel queues: regular and escalated.
Only managers must be able to access the Omnichannel Insights dashboard.
Requirements. Managers -
Managers must be able to review weekly productivity reports for representatives by using Omnichannel Insights dashboards.
Managers must be able to monitor patient moods during patients conversations with representatives.
Managers must be able to determine whether a patient is feeling negative during a live chat with a representative.
Requirements. Appointments -
Representatives must be able to schedule appointments and see everyone's free/busy time during their scheduled working hours.
Appointments must be scheduled by representatives in open time slots for nurses and doctors.
Nurses and doctors must be booked for 30-minute time slots.
Patients must be offered at least three alternative times to schedule an appointment.
MB-230.html[8/4/2021 4:57:47 AM]
Requirements. Analytics -
You must implement Customer Insights to keep track of how well representatives are managing customers requests.
Analytics must be viewable only in the production environment.
You must ensure that only escalation managers can create workspaces and control access to workspaces
Case representatives must be rated on knowledge of their primary specialty and their backup specialty.
Case representatives must only be able to view workspaces.
Managers must be able to review dashboards in the Chat channel to ensure that case representatives are meeting their objectives. Question HOTSPOT -
You need to select which setting needs to be configured for each setup.
Which settings should you select? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
MB-230.html[8/4/2021 4:57:47 AM]
Answer:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-workstreams https://docs.microsoft.com/en-us/dynamics365/customer-service/enable-skill-routing-create-rating-
model
MB-230.html[8/4/2021 4:57:47 AM]
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Microsoft Microsoft syllabus - BingNews https://killexams.com/pass4sure/exam-detail/MB-230 Search results Microsoft Microsoft syllabus - BingNews https://killexams.com/pass4sure/exam-detail/MB-230 https://killexams.com/exam_list/Microsoft Microsoft brings Copilot to Windows 10

Copilot, Microsoft’s AI-powered chatbot experience, is heading to Windows 10 in preview

Starting with Windows 10 version 22H2, which will be available soon to users participating in Microsoft’s Windows Insider program, Windows 10 will gain more or less the same Copilot capabilities as Windows 11. Users will be able to ask Copilot questions and for suggestions pertaining to any number of tasks and topics, interacting with the chatbot either by typing or speaking after clicking the Copilot icon on the taskbar.

It’s a slightly neutered experience compared to Copilot on Windows 11. Copilot on Windows 10 can’t take actions like customizing preferences and settings or opening apps — at least not yet. Microsoft hints in a blog post that this functionality could arrive sometime down the line.

Copilot in Windows 10

Image Credits: Microsoft

Why bring Copilot to Windows 10? Well, volume, mainly. As Windows Central notes in a accurate piece, Windows 10 is still in use on around a billion monthly active devices compared to the 400 million monthly active devices on Windows 11. It’s likely to be easier to incentivize developers to create Copilot plug-ins, which launched in May, when they can target both install bases versus one smaller one.

Windows 10 with Copilot is rolling out for devices running Windows 10 Home and Windows 10 Pro with at least 4GB of RAM and a 720p or higher display. Enterprise, Education and company-managed Pro editions of Windows 10 aren’t included in this upgrade cycle, nor are customers in Europe; only Windows 10 devices in North America and parts of Asia and South America are eligible for Copilot.

Microsoft says that it’s its intention to add additional markets over time.

Thu, 16 Nov 2023 05:20:00 -0600 en-US text/html https://techcrunch.com/2023/11/16/microsoft-brings-copilot-to-windows-10/
Microsoft Ignite 2023: Microsoft Copilot Program Facilitates AI-Powered Organizations

The dominant technology course this past year has undoubtedly been artificial intelligence, and organizations are now racing to figure out how to best leverage AI tools. No surprise, then, that the first day of this year’s Microsoft Ignite conference — taking place Nov. 15-16 in Seattle — focused heavily on the subject. At an opening keynote, leading experts at Microsoft demonstrated how businesses can leverage Microsoft Copilot, the company’s new AI assistant tool that is available in Windows 11 and Microsoft 365, along with browsers Edge and Bing.

The keynote presentation, titled “Becoming an AI-Powered Organization with Microsoft Copilot," featured executives from across the company:

  • Rajesh Jha, executive vice president, Experiences and Devices group
  • Jared Spataro, corporate vice president, Modern Work and Business Applications
  • Sumit Chauhan, corporate vice president, Office Products group
  • Kendra Springer, principal design lead, Copilot Studio and Conversational AI
  • Edgar Wilson, principal program manager, Dynamics 365 Customer Service

The new Copilot aims to unify the AI-powered copilot assistants that Microsoft has recently implemented in some of its products. Now, one Copilot will work across all of Microsoft’s applications.

Click the banner below to stay tuned after Microsoft Ignite for personalized premium content.

How Microsoft Plans to Help Organizations Bolster Productivity with AI

Jha said that Microsoft is now focused on bringing its AI stack to the Microsoft products that millions of its customers interact with daily so that businesses can use natural language to complete their work. The ideal outcome? To Jha, it’s a transformation of the way we do work in society.

“It's about grounding this AI in the users’ context,” he said. “What do they work on? Who do they work with? Their meetings, their conversations, their documents or emails — bringing all of this to bear in the apps that people use every day.”

So, how does a team get ready to implement Copilot? Jha said the key to attaining that context is Microsoft Graph, which connects the data housed across an enterprise’s Microsoft 365 applications. For any company that uses 365, Graph is already set up.

“We have already built your Microsoft Graph, and so the time-to-value here with the copilot in Microsoft 365, it's in weeks, not months and years,” Jha said. He explained that Microsoft Graph is extensible, which means companies can bolster the graph that Microsoft is building with their data from other systems, enterprise resource planning software, customer relationship management systems or other critical data. Microsoft Copilot can be also extended by developers by building plugins.

For example, “Mural is using Copilot to streamline visual collaboration, and Ernst and Young has built Copilot plugins to allow the executives in its tax practice to quickly gather revenue data,” Jha said.

DISCOVER: How companies can get started with artificial intelligence.

How Copilot Changes Microsoft’s Applications and Product Lineup

As for applications, Microsoft has integrated Copilot into Windows so that employees can get secure access to generative AI capabilities when they’re logged in, whether they’re using it on a Microsoft Surface device, a desktop PC, Apple iPad or in the cloud. Copilot runs across all Surface devices and in all Microsoft applications.

During the keynote, Microsoft also announced changes to its lineup of products. For one, Bing Chat and Bing Chat Enterprise are now just Copilot. Microsoft also announced Copilot Studio, which can be used to customize Copilot for Microsoft 365 and build stand-alone AI assistants.

Plus, SharePoint Premium, an AI-powered content management platform, is set to launch in early 2024. Microsoft Mesh, a virtual reality platform that offers 3D digital meeting experiences, is also set to debut in January next year. In all of these releases, Copilot is driving new capabilities for users.

Bookmark this page to follow all of BizTech’s Microsoft Ignite 2023 coverage, and follow along on X (formerly Twitter) at @BizTechMagazine.

Thu, 16 Nov 2023 05:06:00 -0600 Michael Hickey en text/html https://biztechmagazine.com/article/2023/11/microsoft-ignite-2023-microsoft-copilot-program-facilitates-ai-powered-organizations
Microsoft confirms Copilot AI assistant coming to Windows 10

Microsoft Copilot

Microsoft will roll out the Copilot AI-powered assistant to Windows 10 systems enrolled in the Insider Program over the coming months.

Copilot in Windows was first introduced in September, initially available with Windows 11 22H2, and is now enabled by default automatically on Windows 11 23H2 devices.

Customers who want to test Copilot on Windows 10 22H2 devices will soon be able to enroll in the Windows Insider Program for Business Release Preview Channel.

Copilot will gradually roll out to systems running Home and unmanaged Pro editions of Windows 10 22H2 via a controlled feature rollout over several months.

Users with eligible Windows 10 22H2 devices who want to be part of early Copilot testing can opt-in by navigating to Settings > Update & Security > Windows Update, activating the newly added "Get the latest updates as soon as they're available" toggle, and checking for updates after installing the November 2023 non-security preview update.

"The Windows 10 end of support date of October 14, 2025, is unchanged," Redmond says on a support page published today.

"Copilot in Windows is currently available as a preview. We will continue to experiment with new ideas and methods using your feedback."

Once added to a Windows 10 system, users can launch Copilot by clicking the Copilot icon at the end of the taskbar to open a chat window docked on the desktop where they can type in their queries. Just like the Windows 11 version, Copilot in Windows 10 will also support voice interactions, which can be activated by clicking the microphone icon in the chat window.

While similar to the Windows 11 experience, not all Copilot functionality will be available in Windows 10 (for instance, you won't be able to open apps or customize preferences).

The preview release of Copilot in Windows 10 will be available in specific global markets. North America and parts of Asia and South America are the initial markets for the Copilot in Windows previews, and further markets will be added gradually.

Additionally, the company specified that systems running Pro, Enterprise, and Education editions of Windows 10 will not be part of the Copilot rollout.

"Windows 10 Pro edition devices on version 22H2 that are managed by organizations will not be included in the initial rollout of Copilot in Windows with this November non-security preview update," the Windows Insider Program Team said today.

"Windows 10 Enterprise and Education edition devices on version 22H2 are also not included in the initial rollout of Copilot in Windows with this November non-security preview update."

IT admins can prepare for Copilot on Windows 10 using the guidance on the "Manage Copilot in Windows" support page.

Today's announcement confirms a accurate Windows Central report that disclosed Microsoft's plans to substantially broaden Copilot's user reach by integrating the AI assistant into the desktops of Windows 10 users.

Thu, 16 Nov 2023 03:00:00 -0600 Sergiu Gatlan en-us text/html https://www.bleepingcomputer.com/news/microsoft/microsoft-confirms-copilot-ai-assistant-coming-to-windows-10/
Microsoft throws Windows 10 users an AI lifeline and pours in CoPilot No result found, try new keyword!G ood news Windows 10 fans, the venerable OS will get another major update before its last hurrah, Windows 10 22H2 Build 19045.KB5032278. Microsoft announced that this new build, coming soon, will ... Thu, 16 Nov 2023 04:05:32 -0600 en-us text/html https://www.msn.com/ Windows users can soon ditch Bing, Edge, other bundleware – but only in the EU No result found, try new keyword!A Thursday update from the Windows Insider Program Team appeared to flag that Microsoft is giving up its fight to get exemptions from the EU's Digital Markets Act – announcing that Windows 11's ... Thu, 16 Nov 2023 20:24:00 -0600 en-us text/html https://www.msn.com/ Microsoft Rolling Out Bing Chat Enterprise on Windows Copilot … – Redmondmag.com

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The generative AI preview is starting to arrive for Windows Insider Program Beta Channel participants.
Microsoft on Monday announced that it is now "beginning to roll out Bing Chat Enterprise in the Windows Copilot Preview for eligible commercial customers."
Bing Chat Enterprise is an AI-enabled chat service that can "generate content, analyze or compare data, summarize documents" and even write code. Microsoft claims that the data used with Bing Chat Enterprise "will not leak outside the organization." Moreover, the data are not saved and Microsoft has "no eyes-on access to it."
Windows Copilot was introduced in May, and Microsoft had indicated back then that a preview on Windows 11 would appear in June. The Windows Copilot preview is presently available as a Windows Insider Dev Channel release, but it is also "currently rolling out" to Windows Insider Program participants in the Beta Channel.
The Beta Channel is a more stable version of early Windows Insider Program test releases than Dev Channel releases. Maybe some organizations use the Beta Channel for production work, and it’s these organizations that may see the new Bing Chat Enterprise feature on Windows Copilot preview.
Eligible Subscriptions
Microsoft has described which commercial customers will be eligible to use Bing Chat Enterprise in Windows Copilot in this document. It’s the E3/E5-type Microsoft 365 subscribers that may see the new Bing Chat Enterprise feature on Windows Copilot preview.
Microsoft is turning on Bing Chat Enterprise by default for those E5/E3-type customers, starting this month and the next, for organizations with the following subscriptions:
Microsoft noted in a accurate Bing blog post that educational faculty members with Microsoft 365 A3/A5 subscriptions were getting Bing Chat Enterprise "at no additional cost." Students, though, don’t get access.
This Bing blog announcement also noted that Bing Chat Enterprise is "now supported in the Chrome desktop browser (using the latest Stable Channel update) for Windows, Mac, and Linux." Microsoft also pledged to add Bing Chat Enterprise support for "other browsers," as well as on mobile devices via the Edge Mobile app, which has Microsoft’s Swiftkey support.
Bing, Browser and Mobile Support
The Bing Chat Enterprise preview also is available online via Bing.com search and via the Microsoft Edge browser’s Sidebar feature. It’s "free" via those venues for E3/E5-type subscribers. Here’s how Microsoft’s Bing Chat Enterprise landing page described that aspect:
Bing Chat Enterprise is available via bing.com/chat and the Microsoft Edge for Business sidebar at no additional cost for customers who are licensed for Microsoft 365 E3, E5, Business Standard, Business Premium, or A3 or A5 for faculty.
Microsoft also plans to sell Bing Chat Enterprise in a "Standalone" subscription offering, which, when it’s available, will be priced at $5 per user per month.
Microsoft’s document included instructions for IT pros on how to turn on Bing Chat Enterprise if it hasn’t somehow been enabled by default. It’s also possible to turn it off, but Microsoft warned that users will still have access to the consumer Bing Chat experience, which "does not offer commercial data protection."
About the Author
Kurt Mackie is senior news producer for 1105 Media’s Converge360 group.

Satya Nadella, Microsoft’s chairman and CEO, announced, “We are the Copilot company,” during Wednesday’s Ignite keynote.
Microsoft will soon be deploying its own custom chips to power the company’s AI and cloud services.
Microsoft’s latest offering will also continue the company’s trend of strong AI integration hooks.
Microsoft’s Ignite event happening this week elicited the declaration that “Microsoft is the Copilot company” now, and there were lots of product announcements attesting to it.
The second Tuesday of the month is here, and with that comes the arrival of Microsoft’s cumulative security update for November, packed with fixes for a modest 63 flaws.
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Thu, 16 Nov 2023 18:53:00 -0600 Bill Taylor en-US text/html https://www.inferse.com/798523/microsoft-rolling-out-bing-chat-enterprise-on-windows-copilot-redmondmag-com/
Not a PC? Windows is now an app for your iPhone, iPad, and Mac No result found, try new keyword!For people who use Apple devices in work environments that are run by Windows, Microsoft is developing a new way to access Windows resources with its new Windows App. With Windows App, users can ... Thu, 16 Nov 2023 03:38:24 -0600 en-us text/html https://www.msn.com/ AI for Windows 10 – Reinventing the OS with CoPilot’s Potential No result found, try new keyword!AI for Windows 10 - Reinventing the OS with CoPilot's Potential. In a strategic maneuver to redefine the final chapter of Windows 10, Microsoft unveils an unexpected twist ... Wed, 15 Nov 2023 19:45:26 -0600 en-us text/html https://www.msn.com/ Microsoft brings Copilot AI to windows 10 to reach the masses No result found, try new keyword!Microsoft just announced the introduction of its Copilot AI to Windows 10. This move comes as Microsoft aims to bring its AI to more users, and there are ... Thu, 16 Nov 2023 10:15:56 -0600 en-us text/html https://www.msn.com/ Microsoft Security Copilot Early Access Program is now available – Microsoft

The era of AI brings unprecedented opportunities for us, and at the same time we are also facing an unprecedented surge in cyberthreats, coupled with a global shortage of security experts. Security and safety is the defining challenge of our times and protecting organizations from cybercrime has only become more challenging. A paradigm shift is required in the security industry’s approach to this challenge.  
At Microsoft, this imperative guides our mission in security every day and it has shaped our research and development effort to empower security teams. Key to this effort is harnessing the power of generative AI, which, together with our end-to-end security solutions, creates an incredible force multiplier for empowering security teams everywhere and delivering security for all. Generative AI is transformative for security, and generative AI combined with Microsoft threat intelligence and our security-specific models will enable us to tip the scales in favor of security teams.
In March 2023 as a first step, we announced Microsoft Security Copilot—the first generative AI security product to help protect organizations at machine speed and scale. Security Copilot is an AI assistant for security teams that builds on the latest in large language models and harnesses Microsoft’s security expertise and global threat intelligence to help security teams outpace their adversaries. Security Copilot is already helping our preview customers save up to 40 percent of their time on core security operations tasks with capabilities such as writing complex queries based only on natural language questions and summarizing security incidents.1 Security Copilot can effectively up-skill a security team, regardless of its expertise, save them time, enable them to find what previously they might have missed, and free them to focus on the most impactful projects.
Today as we announce our Early Access Program is now open to qualified customers, we are adding important new capabilities:
In addition, organizations that work with Managed Security Service Providers (MSSPs) and are in the Early Access Program will be able to extend access to their Security Copilot environment, allowing MSSPs to participate with them using Security Copilot (“Bring Your Own—MSSP”).
To learn more about the new capabilities, keep reading.
Delivering security in a coherent way across the broadest set of cyberthreat vectors is a fundamental promise of XDR. Today organizations struggle to manually traverse multiple disconnected tools and datasets from numerous vendors to protect email, endpoints, cloud apps, and more. Microsoft 365 Defender and Security Copilot together help analysts focus on what matters most to protect faster. With the embedded experience for Security Copilot in Microsoft 365 Defender, we are making the industry-leading XDR solution even more powerful and easy to use. The new embedded experience opens up powerful scenarios directly from within Microsoft 365 Defender, including:
“We liked that Security Copilot was easy to set up, offered a dedicated tenant to protect the privacy of prompts, and gave ready access to our enabled Microsoft security products, allowing us to enrich investigations with data from those products, all in one place.”
—Chris Weissert, Director, IT Security, Fidelity National Financial
To dive deeper into this new embedded experience, read more on how we’re enabling the SOC to reach new levels of efficiency and protection at the speed and scale of AI.
Figure 1: Embedded Security Copilot experience in Microsoft 365 Defender—Security Copilot-generated incident report.
Figure 2: Embedded Security Copilot experience in Microsoft 365 Defender—Complex script analysis and summary.
Threat intelligence is one of the cornerstones of any effective security operation. Every day at Microsoft, our 10,000 researchers and analysts receive 65 trillion security signals that we collect across clouds, devices, and workloads. When you are up against a sophisticated threat actor, we want you to have the best knowledge of who they are, how they operate, and most importantly, how you can protect against them.
Today we are pleased to announce that Microsoft Defender Threat Intelligence, and access to its API, will be available to every Security Copilot customer at no additional cost. Defender Threat Intelligence is a threat intelligence workbench with deep integrations across Microsoft Security products empowering security teams with knowledge of the cyberthreat landscape, including actors, tools, vulnerabilities, and infrastructure. It provides a mechanism to connect indicators of compromise to finished intelligence, such as vulnerability articles, enriched open-source intelligence, and Microsoft’s own articles. As Security Copilot enriches security incidents and alerts with Microsoft’s vast knowledge of cyberthreats, customers may now access Defender Threat Intelligence directly to expose and eliminate modern cyberthreats and cyberattacker infrastructure, identify cyberattackers and their tools, and accelerate cyberthreat detection and remediation.
Learn about what's next with generative AI and Microsoft Security Copilot with regular updates from Microsoft Security.
To learn more about Microsoft Security solutions, visit our website. Bookmark the Security blog to keep up with our expert coverage on security matters. Also, follow us on LinkedIn (Microsoft Security) and X (formerly known as “Twitter”) (@MSFTSecurity) for the latest news and updates on cybersecurity.
1Security Copilot Private Preview customer survey conducted by Microsoft, October 2023.
2Microsoft achieves a Leader placement in Forrester Wave for XDR, Rob Lefferts. October 18, 2021.
Microsoft is a leader in cybersecurity, and we embrace our responsibility to make the world a safer place.

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Mon, 13 Nov 2023 09:13:00 -0600 Deidre Richardson en-US text/html https://www.inferse.com/795197/microsoft-security-copilot-early-access-program-is-now-available-microsoft/




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