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MAC-16A ACMT 2016 MAC Service Certification exam success |

MAC-16A exam success - ACMT 2016 MAC Service Certification Updated: 2023

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Exam Code: MAC-16A ACMT 2016 MAC Service Certification exam success November 2023 by team

MAC-16A ACMT 2016 MAC Service Certification

Exam Details:
- Number of Questions: The MAC-16A ACMT 2016 MAC Service Certification exam typically consists of multiple-choice questions and hands-on practical tasks. The exact number of questions may vary.

- Time: The exam duration is typically around 90 to 120 minutes. It is important to manage time effectively to complete all the required tasks within the allocated time.

Course Outline:
The ACMT 2016 MAC Service Certification focuses on validating the knowledge and skills required to diagnose and repair Apple Macintosh computers. The course outline may include the following key areas:

1. Apple Product Line:
- Familiarity with the Apple product line
- Understanding different Mac models and configurations
- Knowledge of Mac hardware components and their functionalities

2. macOS and Software Installation:
- Understanding macOS operating system
- Performing macOS installations and upgrades
- Knowledge of macOS troubleshooting and recovery options

3. Mac Hardware Troubleshooting:
- Diagnosing hardware issues using Apple diagnostics tools
- Identifying and replacing faulty hardware components
- Troubleshooting common Mac hardware problems

4. Mac Software and Configuration:
- Configuring and troubleshooting software settings on Mac
- Resolving software conflicts and compatibility issues
- Managing user accounts and permissions

5. Mac Networking and Connectivity:
- Configuring network settings on Mac
- Troubleshooting network connectivity issues
- Knowledge of common networking protocols and technologies

6. Customer Service and Communication:
- Effective communication with customers
- Providing accurate and helpful technical assistance
- Understanding customer needs and expectations

Exam Objectives:
The objectives of the MAC-16A ACMT 2016 MAC Service Certification exam typically include:
- Evaluating the candidate's knowledge of Apple product line and Mac hardware components.
- Testing the candidate's ability to diagnose and troubleshoot Mac hardware and software issues.
- Assessing the candidate's understanding of macOS operating system and software installations.
- Evaluating the candidate's knowledge of Mac networking and connectivity.
- Assessing the candidate's customer service and communication skills.

Exam Syllabus:
The specific exam syllabus for the MAC-16A ACMT 2016 MAC Service Certification may vary, but it generally includes the following topics:

1. Apple Product Line:
- Mac models and configurations
- Mac hardware components and functionalities
- Apple product specifications and features

2. macOS and Software Installation:
- macOS operating system and versions
- macOS installation and upgrade procedures
- Troubleshooting and recovery options

3. Mac Hardware Troubleshooting:
- Diagnosing hardware issues using Apple diagnostics tools
- Replacing faulty hardware components
- Troubleshooting common hardware problems

4. Mac Software and Configuration:
- Software settings and configurations on Mac
- Troubleshooting software conflicts and compatibility issues
- Managing user accounts and permissions

5. Mac Networking and Connectivity:
- Configuring network settings on Mac
- Troubleshooting network connectivity issues
- Understanding networking protocols and technologies

6. Customer Service and Communication:
- Effective communication with customers
- Providing technical assistance and support
- Understanding customer needs and expectations
ACMT 2016 MAC Service Certification
Apple Certification exam success

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MAC-16A ACMT 2016 MAC Service Certification
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ACMT 2016 MAC Service Certification
What should you do first if a MacBook Air (13-inch, Mid 2013) does not show the AirPlay Display menu icon on a network with an Apple TV (3rd generation)?
A. Reset all of the settings on the Apple TV and rejoin the network.
B. Startup the MacBook Air from Recovery HD and reinstall OS X.
C. get the latest copy of iTunes and restore the Apple TV.
D. Ensure the "Show mirroring options in the menu bar" preference is enabled.
Answer: D
An iMac starts, but becomes unresponsive after the login screen. How can you easily disable login items to see if they are causing the issue?
A. Hold the Shift key at start up to Safe Boot.
B. Start the iMac to OS X Recovery and reinstall OS X
C. Hold Command-S to enter single-user mode, then mo
D. Start the iMac to OS X Recovery, open Terminal, and use it to delete all login items.
Answer: A
Why is it important to use the Globally Unique Identifier (GUID) partition scheme on an Intel-based Mac? SELECT TWO.
A. The GUID partition scheme contains the necessary standard apps for OS X.
B. Firmware updates for Intel-based Macs require a GUID partition scheme.
C. Master Boot Record (MBR) requires a GUID partition map.
D. You should not use GUID. Apple Partition Map (APM) is the default partition map for Intel-based Macs.
E. Any of the partition schemes provided by Disk Utility will work.
F. An Intel-based Mac will not start up without the GUID partition map.
Answer: AB
accurate answer
John is attempting to use Handoff with his recently updated iPhone and Mac. It is not pairing successfully. He just added home networking equipment to improve
signal range. What troubleshooting step should Jhon try first?
A. Verify that iPhone Cellular Calls are turned on in System Preferences > Network.
B. Reset Network Settings on iPhone.
C. Verify that both devices are connected to the same Wi-Fi network.
D. Verify that both devices are connected to a Wi-Fi network using WPA2 security.
Answer: B
Jeff uses his living room television as a display for his Mac mini. Jeff states the Bluetooth keyboard paired with his Mac mini intermittently stops responding. What
steps can you advise Jeff to take to resolve the issue? SELECT THREE.
A. Make sure Show Bluetooth in menu bar is selected in System Preferences.
B. Press a key on the keyboard to reconnect it with the Mac.
C. Turn off Bluetooth in the Bluetooth pane of System Preferences.
D. Turn Wi-Fi off and on.
E. Check the battery level of the keyboard.
F. Check Activity Monitor.
G. Keep wireless devices within 33 feet (10 meters) of the Mac.
Answer: BEG
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Your exam invitation, or Notice to Schedule (NTS), email from Meazure Learning will have links for you to check your computer system. If you take your exam online, it is important to verify that your computer meets the minimum requirements and that you have reliable access to the Internet. An internet connection disruption will suspend the exam session. 

IMPORTANT: If taking the exam online, you must use a computer on which you have full admin access.


  • You must be alone in the room throughout the test
  • You are required to have a webcam installed on your exam workstation
  • PC computers are recommended; however MACs are also acceptable
  • Chromebooks, tablets, iPads, dual/multiple monitors, and projectors are not permitted to be used as a testing device
  • Your computer must meet the system and equipment requirements listed here

Additional Resources

  • Preview the Candidate Experience with ProctorU
  • Browse the ProctorU Resource Center 

​If you have computer system questions after following the instructions provided by Meazure Learning's schedule confirmation email, please contact Meazure Learning at +1 919-572-6880 or

Note: Meazure Learning, Scantron, and ProctorU are all one-and-the-same organization.

  • Your valid, government issued photo ID (e.g., driver's license, passport, state-issued ID card) 
  • The printed exam confirmation notice you received from Meazure Learning
  • No other items can be brought into the exam environment 
    • A calculator and any other necessary resource materials will be provided on the computer for those taking the exam electronically
    • No reference material will be allowed in any test room
    • Please note that storage space will be limited

For all CCST level exams, Units Conversion Tables will be provided to candidates in either paper format (paper/pencil exams) or accessible within the electronic test interface for reference during the exam. Click here to review the Units Conversion Tables.

It is important to be certain when selecting the method and time you want to take the exam. You may incur fees if you change the time and method of testing. Exams must be scheduled in advance as follows: 

  • Candidates in the United States and Canada: you must submit your scheduling request at least two calendar days prior to your desired exam date
  • Candidates in other countries: you must submit your scheduling request at least five calendar days prior to your desired exam date

If you are within your exam window or eligibility period, you may reschedule your exam appointment before the online and Exam Center reschedule cut-off times via the online exam scheduling system. If you are outside your exam window and want to request an extension, please contact

Changing from online exam to another online exam

There is no rescheduling fee. However, it must be changed no less than 24 hours prior to the scheduled appointment date and time.

Changing from online exam to Exam Center exam

There is no rescheduling fee. However, it must be changed at least 24 hours in advance of the scheduled appointment. Additionally, you must reschedule the new appointment no less than two calendar days in advance of the new appointment at a Meazure Learning test center.

Changing from Exam Center exam to another Exam Center exam

You will incur a rescheduling fee of 50 USD. Rescheduling fees are payable to Meazure Learning via a secure e-commerce site (credit card). The reschedule cut-off time is no later than two calendar days prior to the exam appointment. Additionally, if you are scheduling a new online exam appointment, it must be done no less than 24 hours prior to the new appointment date and time.

Reschedule Fees:

CAP Associate and CST Associate:
  • ISA members: 76 USD
  • Non-members: 95 USD
All other Certificate Programs:
  • ISA members: 120 USD
  • Non-members: 150 USD
CAP Certification Program:
  • ISA members: 108 USD 
  • Non-members: 135 USD
CCST Certificate Programs:
  • ISA members: 116 USD
  • Non-members: 145 USD

You can cancel an exam through Meazure Learning's online exam scheduling system.

  • Online exam appointments must be cancelled no less than 24 hours prior to the scheduled appointment date and time. There is no cancellation fee
  • Exam center appointments must be cancelled no less than two calendar days prior to the scheduled testing appointment. There is a cancellation fee of 50 USD payable to Meazure Learning via a secure e-commerce site (credit card)

You may retest as many times as needed, if you do not pass or if you miss your scheduled exam, within your exam window or eligibility period. However, there is a fee each time that is payable to ISA. If you need to retest or have missed your exam, you must submit a request to

If a candidate fails their exam, they may retest as many times as needed within their 12-month certification exam window or six-month certificate eligibility period. There is a fee each time retesting is needed. If a candidate does not pass the exam within the program exam deadline, the applicant must reapply for that certification or register again for the certificate course to sit for the exam.

If you fail to appear for a scheduled exam or arrive more than 15 minutes after the scheduled start time, you will be considered a no-show and forfeit your exam. However, you may retake a missed exam by paying a rescheduling fee to ISA if you are within your exam window or eligibility period. To request a rescheduled exam, email with your request. See exam procedures section #4, Rescheduling an Exam, for reschedule fee costs.

You may qualify for an exception if you meet certain conditions and submit documentation to Meazure Learning no later than five calendar days after the scheduled exam appointment. If the exception is approved, there will be a no-show exemption fee of 50 USD payable via secure e-commerce (credit card) and collected by Meazure Learning. Please contact Meazure Learning by phone at +1 919-572-6880 or email for more details.

All ISA certification exams are closed-book and have multiple choice questions.  We apply a modified Angoff Method to determine the pass point for each exam (learn more about the modified Angoff Method below). Our certification exams last between 3 and 4 hours and our certificate exams last two hours.

ISA does not provide a passing score; you are only notified whether you passed or failed. If you fail an exam, you will receive a score report that lists the domains and indicates the percentage of questions answered correctly within each domain. Note that the percentages are not used to calculate a candidate’s passing score.

You will see your exam results on the screen at the completion of the exam. You will also receive your exam results immediately via email from ( If you do not receive an email containing your results within 24 hours, please contact Meazure Learning by phone at +1 919-572-6880 or email for assistance. 

If you pass your exam, you will receive an email containing a digital badge from within one business day of completing the exam. To access, manage, and/or share your secure digital badge, use your email address and password to enter your BadgeCert portfolio. If it is the first time accessing your portfolio or if you have forgotten your password, click “Request new password?” on their login page to create your password. More information about using your digital badge can be found here.

Be advised that we update our databases and systems with the previous month’s exam data in the first part of the following month.  ISA will update your credential status on the “My Credentials” tab from your ISA account and in ISA's Credential Directory within the first ten (10) business days of the following month you took your exam.

Modified Angoff Method

The modified Angoff Method uses expert judgements to determine the difficulty level of the exam. The easier the exam, the higher the pass point. Likewise, the more difficult the exam, the lower the pass point. The following is a basic outline of the modified Angoff Method (some details have been omitted):

  • A group of subject matter experts (SMEs) independently rate each exam question within a given form of the exam. The ratings are defined as the probability, or likelihood, that an acceptably (minimally) competent person with the requisite education and experience will answer the question correctly. An acceptably (minimally) competent person is defined as someone who adequately performs all job functions safely and requires no further training to do so.
  • The SMEs review each exam question as a group. A statistical consensus is reached for the difficulty rating of each exam question.
  • After the data is refined, the final step is to calculate the mean, or average, of all the exam question ratings. This becomes the overall pass point estimation.
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The ISA Certified Automation Professional® (CAP®) certification is a mark of career excellence that affirms your commitment to quality and demonstrates your expertise and knowledge of automation and controls. ISA CAP certification provides you with a non-biased, third-party, objective assessment and confirmation of your skills and expertise as an automation professional.

Who Are CAPs?

ISA CAP logo
CAPs are individuals who have proven they possess an extensive knowledge of automation and controls and that they have the expertise and qualifications to excel in their fields. As automation professionals who work in process automation and manufacturing automation industries around the globe, CAPs are responsible for direction, definition, design, development/application, deployment, documentation and support of software and equipment systems used in control systems, manufacturing information systems, systems integration, and operational consulting.

CAP Certification Requirements

To become an ISA CAP, you must meet certain education and work experience requirements, pass an exam, and commit to the ISA Code of Conduct. Learn more about CAP requirements.

CAP Body of Knowledge

The CAP Body of Knowledge (BOK) encompasses the full scope of knowledge, skills, and abilities needed for competent job performance. It defines automation project domains, the tasks within the domains, and the knowledge and skills required to complete the tasks. View the CAP Body of Knowledge.

How to Apply

There is no application form to fill out for CAP certification. Simply complete the following steps:

  1. Commit to the ISA Code of Conduct.
  2. Meet CAP certification criteria, qualifications, and conditions.
  3. Acknowledge that you are subject to a random application verification audit.
  4. Agree to provide the supporting documents proving your qualifications if you are audited.
  5. Pay the exam fee.

Upon paying the exam fee, the application process is complete, and you have acknowledged that you meet the requirements listed above in numbers 1–3.

Next Steps

  1. Watch for an email from our testing provider, Meazure Learning ( Expect to receive it fifteen days before your exam window. The email will include information about how to schedule your exam online or at a test center. NOTE: If you have attended a CAP review course and wish to apply for CAP certification, you must also meet the requirements listed above in numbers 1–3. Since the application fee is included in the cost of the CAP review course, you will receive an exam invitation within three business days after completing the review course.
  2. Schedule and take your exam. You will be notified whether you pass or not immediately upon completing the exam.
  3. Watch for an email summarizing your exam results. If you pass your exam, you will also receive your digital badge and you will be listed in the ISA Credential Directory.
  4. Watch for an email from regarding an audit. You will only receive this email if you have been randomly selected to be audited. If you do not receive this email, you do not need to do anything. Audits are conducted three times per year, so it may take several months after completing your exam to receive an email if you have been selected for an audit.

Click the button below to add the exam fee to your cart.

Add CAP exam Fee to Cart

About the Exam

You can take the CAP exam online from your office or home if the testing environment meets the requirements and your computer meets specifications. You can also take the exam at a Scantron test center. The CAP exam has 150 multiple-choice questions and is four hours long. Learn more about Certification Exams and Testing.

How to Prepare

We highly recommend taking the Certified Automation Professional (CAP) exam Review Course (EC00). ISA has also developed an extensive library of training courses, study guides and publications that are built around the technologies and subjects covered on the CAP exam. These resources have been developed and reviewed by subject matter experts. Learn more about the review course and the additional resources here.

Reference to Standards and Codes

The aspects of automation covered on the CAP exam reflect the tasks performed in the range of practice settings throughout the United States. Familiarity with the following standards and codes is recommended. get the Reference to Standards and Codes (PDF).

  • ISA Standards
  • IEEE Standards
  • National Fire Protection Association (NFPA) Codes and Standards
  • National Electrical Code (NEC)
  • National Electrical Manufacturers Association (NEMA) Standards
  • International Electrotechnical Commission (IEC) Standards
  • National Electrical Manufacturers Association (NEMA) Standards
  • Occupational Safety and Health Administration (OSHA) Codes and Federal Regulations
  • Federal Emergency Management Agency (FEMA) Standards
  • US Food and Drug Administration Regulations
  • American Petroleum Institute (API) Standards

For International applicants, note that the validation study for the exams was done in the United States, so there may be questions on the exam that reference US standards and codes.

Have Questions?

For assistance with certification or certificate programs, contact us at

For frequently asked questions, visit the following pages:

Important Announcement for CAPs and CCSTs

We are pleased to announce that our Certified Automation Professional® (CAP)® and Certified Control System Technician® (CCST®) certification programs have a brand-new look! Please check your Badgecert account to access your new logo.

Thu, 16 Nov 2023 04:46:00 -0600 en text/html
Certification Exams Certification Exams

The University of North Georgia Testing Center may be able to serve as Test Administrators for various other tests required for licensure or certification exams (e.g., Real Estate, Universal Public Purchasing Certification).

Retest Policy

Please check with your institution.

What to Expect

✔ You must provide a valid government issued photo ID.

✔ If you arrive fifteen minutes after your scheduled appointment time, you may not be allowed to test.

✔ Length of Exam: Varies

Register for Your Exam

Step One: Register and Pay

Please register and pay your $50 administration fee payable by credit/debit card. All testing fees are non-refundable and non-transferable.

Note: You must use a different web browser other than Internet Explorer. 

Step Two: Schedule Your Appointment

Contact your testing center to schedule your appointment.

Step Three: Contact the Testing Company and/or Follow-Up With Us Before Your Exam

Please contact the testing company and provide them with our testing email and/or mailing address. It will be your responsibility to follow-up with us to verify that we have received the necessary exam materials prior to your appointment.

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CompTIA Security+ certification exam update released

Globally recognized certification validates baseline skills needed to perform core security functions

Downers Grove, IL, Nov. 08, 2023 (GLOBE NEWSWIRE) -- CompTIA, the nonprofit association for the information technology (IT) industry and its workforce, today launched the latest version of CompTIA Security+, a global certification that validates the baseline skills necessary to perform core security functions and pursue a career in IT security.
“Cybersecurity jobs are continuing to grow across the globe, and more employers are using CompTIA Security+ for those baseline skills than any other certification in the industry,” said Thomas Reilly, chief product officer, CompTIA. “In addition, our courseware helps students pave the way for a rewarding and fulfilling career as an IT professional by providing hands-on practice to master the tasks.”
CompTIA Security+ is the most widely adopted ISO/ANSI-accredited early career cybersecurity certification on the market. It covers the most accurate advancements in cybersecurity technology, techniques, and tools. The courseware embraces the latest technology trends, so candidates learn the foundational skills necessary to safeguard networks, detect threats and secure data. Over 700,000 people worldwide have earned the certification.
The new exam (SY0-701) enters the market at a time when organizations are devoting more resources to narrow cybersecurity skills gaps. According to CompTIA’s “State of Cybersecurity 2024” report, half of U.S. organizations surveyed are using internal training to Improve cybersecurity skills and 43% are helping employees pursue certifications to validate their knowledge.
The exam includes hands-on, performance-based questions that assess the ability to solve real-world situations and demonstrate expertise immediately to potential employers. The certification is relevant to a variety of job roles, including security specialist, security administrator, systems administrator and more. IT professionals who become CompTIA Security+ certified have demonstrated they have the knowledge and skills to:

  • Assess the security posture of an enterprise environment and recommend and implement appropriate security solutions.

  • Monitor and secure hybrid environments, including cloud, mobile, Internet of Things (IoT), and operational technology.

  • Operate with an awareness of applicable regulations and policies, including principles of governance, risk, and compliance.

  • Identify, analyze, and respond to security threats and incidents.

Learners can access a comprehensive selection of CompTIA CertMaster and TestOut Security Pro learning and exam preparation resources (only available in English at this time), including:

  • CertMaster Learn for Security+, a comprehensive, interactive and self-paced eLearning solution.

  • CertMaster Labs for Security+, hands-on lab simulations to build knowledge and skills.

  • CertMaster Practice for Security+, an adaptive online companion tool that assesses knowledge and exam readiness.

  • Study guides for Security+ for those who prefer traditional textbook-style learning.

  • TestOut Security Pro courseware and curriculum designed for academic markets.

To learn more about CompTIA Security+ and register for the exam, CLICK HERE.

About CompTIA
The Computing Technology Industry Association (CompTIA) is the world’s leading information technology (IT) certification and training body. CompTIA is a mission-driven organization committed to unlocking the potential of every student, career changer or professional seeking to begin or advance in a technology career. Each year CompTIA, directly and through its global network of partners, provides millions of people with training, education and certification. To learn more visit

Media Contact
Anna Turman

CONTACT: Anna Turman CompTIA 630.678.8468
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