IAAP-CAP course outline - Certified Administrative Professional (CAP) Updated: 2023 | ||||||||||||||||
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Exam Code: IAAP-CAP Certified Administrative Professional (CAP) course outline June 2023 by Killexams.com team | ||||||||||||||||
IAAP-CAP Certified Administrative Professional (CAP) The Certified Administrative Professional (CAP) is an NCCA-accredited credential designed specifically for the administrative professional. The NCCA, or National Commission of Certifying Agencies, is the accrediting arm of the Institute for Credentialing Excellence, or ICE, and verifies that the CAP meets national and international credentialing industry standards for certification programs. Its a fantastic way to show the world you are serious about your career; that you have a current knowledge of the areas necessary to be a rockstar in your role; that you are committed to learning long after the class work is done; and its an amazing way to prove to yourself you really CAN accomplish anything you set your mind to. CAP exam Domains & Percentages Organizational Communications (24%) Business Writing and Document Production (22%) Technology and Information Distribution (16%) Office and Records Management (15%) Event and Project Management (12%) Operational Functions (11%) The CAP® (Certified Administrative Professional) is an NCCA-accredited professional certification designed for office and administrative professionals. The tasks and responsibilities of those working in administrative professions are as varied and vast as the number of firms employing them. The CAP exam is created using the CAP Body of Knowledge, which is developed by practicing professionals and business educators conducting a job analysis study approximately every five years*. The purpose of the study is to collect qualitative and quantitative data regarding practices conducted by administrative professionals; the resulting data is reflected in the Body of Knowledge to ensure the CAP exam is clear, comprehensive, and reflective of current practices. Under each of the six functional area domains are Performance Outcomes (POs), which are detailed, measurable competencies based on the most significant knowledge and skills administrative professionals should know to be successful in their positions. Under each PO are bullet points tying the competency to specific business and/or office functions. DOMAIN ONE: ORGANIZATIONAL COMMUNICATION PO 1: Describe the concepts and applications of communication, management, and leadership models/theories within organizations. • Identify the various types of communication (written, verbal, nonverbal, interpersonal, group, public) and which is the most effective for different business situations • Describe management/leadership theories and how they relate to effective organizational communication PO 2: Describe the process of effective interaction with internal and external stakeholders of an organization. • Demonstrate a basic knowledge and proficiency in managing and resolving conflict within an organization PO 3: Recognize the importance and utilization of professional networking. • Describe how networking (both in-person and virtual) has changed the way people find jobs and companies recruit new employees | 3 | Effective Fall 2018 CAP Body of Knowledge PO 4: Demonstrate an understanding of team dynamics within organizations. • Identify the different types of teams and describe their purpose • Describe the specific kinds of dynamics within teams and how they can be managed • Demonstrate knowledge in effective decision making, communication, and team building PO 5: Describe the positive and negative types of interpersonal interactions existing within an organization. • Explain how human motivation affects organizational dynamics • Demonstrate basic knowledge of the differences between managing and leading • Explain the dynamics of mentorship and coaching, including the effect on performance PO 6: Demonstrate knowledge in the techniques of creating and giving presentations. • Describe how to apply methods of coping with communication anxiety • Identify the different types of presentations and appropriate usage of each • Demonstrate knowledge of how to prepare for and deliver a presentation PO 7: Demonstrate the ability to conduct business with diverse cultures. • Describe international business practices with regard to cultural norms and rituals • Demonstrate knowledge of the importance of multicultural communication in todays workplace PO 8: Demonstrate a basic knowledge in organizational structure, systems, and strategies including their role in productivity and effective management. • Describe the parts of a strategic plan and how it affects organization performance • Define various organization management systems that examine productivity (such as Six Sigma and TQM) PO 9: Describe how confidentiality, legality, and ethics are important for the functioning of an organization. • Understand basic employer and employees rights with regard to legality DOMAIN TWO: BUSINESS WRITING AND DOCUMENT PRODUCTION PO 1: Demonstrate knowledge of terminology associated with business writing and document production. • Identify the different functions of correspondence, documents, and reports within an organization • Describe which method is best for creating and distributing reports and documents within an organization • Identify best practices for developing business communications such as research, audience analysis, and compositio n | 4 | Effective Fall 2018 CAP Body of Knowledge PO 2: Exhibit proficiency in proofreading and editing documents. • Demonstrate knowledge of document readability for business communication • Identify and describe the most important steps when editing and proofreading • Apply the basics of copy editing for various types of documents PO 3: Demonstrate proficiency in the use of grammar, spelling, and sentence construction. • Demonstrate ability to apply basic rules of English grammar, especially spelling, punctuation, capitalization, and sentence construction PO 4: Describe the steps required to create and edit different types of business documents. • Demonstrate an ability to determine and develop materials for the appropriate audience for different types of business documents • Exhibit knowledge of which software applications are appropriate to produce common business documents (e.g., MS Word, Google Docs, Adobe Acrobat) • Demonstrate proficiency in spreadsheet creation, including simple formulas and data manipulation • Understand the application and use of presentation software (e.g., MS PowerPoint, Prezi, etc.) PO 5: Describe the features and tools used in desktop publishing for newsletter, flyers, etc. • Exhibit knowledge of desktop design software including features and functions • Identify important aspects of layout and design • Demonstrate a familiarity with online tools for web publishing • Recognize basic graphic design tools for office and web publishing PO 6: Identify the necessary elements needed to create and present effective charts and graphs. • Demonstrate knowledge of software applications used to create, format, and insert charts, tables, and graphs into business documents and presentations PO 7: Identify the important elements necessary for finishing a document (e.g., binding, collation, stapling, coloring, graphics, etc.) • Describe the key differences and requirements for electronic versus hard-copy output of documents PO 8: Demonstrate proficiency in the creation of minutes for meetings. • Identify how to prepare minutes for a meeting, capturing the essence of agenda items and actions taken DOMAIN THREE: TECHNOLOGY AND INFORMATION DISTRIBUTION PO 1: Describe the process of information distribution within an office environment. • Demonstrate knowledge in how to organize distribution lists for various types of communications PO 2: Identify the important differences between traditional and electronic distribution of information. • Demonstrate knowledge and proficiency of different email interface types • Know which software and technology is available for distributing information PO 3: Identify copyright laws, regulations regarding intellectual property, and ways to maintain confidentiality when distributing information. • Identify proper attribution of quotations from published documents PO 4: Describe the process and techniques of gathering, compiling, and analyzing data. • Exhibit knowledge of which software applications are appropriate for compiling, storing, and analyzing data • Demonstrate a clear understanding of which data are appropriate to collect and why • Demonstrate a proficiency in creating a well-organized report with regard to organization and data visualization PO 5: Demonstrate knowledge in the use of the Internet, including social media, as a way of distributing information. • Identify and describe the important characteristics of sending email (e.g., etiquette, attachments, formatting, etc.) • Demonstrate knowledge and proficiency in social media usage and etiquette • Exhibit knowledge of which social media applications are appropriate for a specific task and how to use them PO 6: Demonstrate basic knowledge in the installation, maintenance, and troubleshooting of both equipment and software. • Identify various computer hardware used in an office • Demonstrate knowledge of basic office software and functions • Identify available online resources for equipment and software training and usage PO 7: Demonstrate basic knowledge in the use of different types of computer systems. • Identify potential issues with compatibility of different operating systems, such as Microsoft and Apple PO 8: Describe common ways of storing and transferring data and the types of media appropriate for each. • Demonstrate knowledge and proficiency in identifying file types and the appropriate ways of converting documents • Exhibit knowledge of software programs used for document conversion • Identify and describe common procedures of backing up electronic information and databases, including cloud storage PO 9: Explain appropriate security procedures for maintaining, backing up, and storing information. • Demonstrate knowledge of legal issues regarding the storing of electronic information DOMAIN FOUR: OFFICE AND RECORDS MANAGEMENT PO 1: Demonstrate knowledge of basic terminology associated with records management using ARMA Guidelines. • Prove knowledge of terms such as metadata, records retention, and data archiving • Demonstrate familiarity with terms used by ARMA and general records management PO 2: Identify the key advantages and disadvantages of electronic and manual (paper) file management based on ARMA Guidelines. • Demonstrate usage of both paper and electronic filing systems as appropriate based on access requirements and organizational needs PO 3: Demonstrate knowledge of both electronic and manual (paper) filing rules and standards based on ARMA Guidelines. • Describe types of electronic files, naming conventions, options for accessing, and methods of altering information • Exhibit knowledge of available software, systems, and services for electronic filing • Describe the different methods for creating, storing, and retaining files PO 4: Identify the appropriate security for both electronic and manual files. • Identify the key laws regarding record storage and confidentiality • Describe both the strengths and weaknesses of types of record and file security PO 5: Demonstrate knowledge of file retrieval, maintenance, and retention. • Describe how to develop a record retention schedule for both electronic and paper files PO 6: Identify appropriate ergonomics for a productive personal workspace. • Describe the significant elements of workspaces and why they are important to efficient and effective working conditions PO 7: Demonstrate knowledge of resources necessary to efficiently manage an office. • Describe the steps in placing and receiving supply orders • Describe the process of creating and distributing an RFP (Request for Proposal) PO 8: Identify the important methods of checking and maintaining office supplies. • Identify the steps involved in creating inventory lists • Recognize types of software appropriate for maintaining inventory PO 9: Demonstrate knowledge of functioning in a virtual office. • Identify both the advantages and disadvantages of virtual offices versus traditional offices DOMAIN FIVE: EVENT AND PROJECT MANAGEMENT PO 1: Demonstrate knowledge of basic terminology associated with event management. • Identify the necessary elements in planning events ranging from internal meetings to external conferences PO 2: Demonstrate proficiency in travel preparation. • Describe the necessary elements for planning and organizing travel, both domestically and internationally PO 3: Describe the key requirements for meetings both in person and virtual. • Describe the steps required in the organization and planning of professional meetings • Exhibit knowledge of which software applications are appropriate for online meetings PO 4: Demonstrate knowledge in prioritizing and delegating elements of a project from planning to implementation. • Identify and describe the important techniques of time management from the planning stage to the implementation of a project • Demonstrate the ability to identify and evaluate the skills and competencies of others for project delegation PO 5: Describe the steps required in organizing, planning, and managing a project. • Demonstrate proficiency in prioritizing and organizing work tasks • Identify which software and technology tools are appropriate for managing a project • Demonstrate knowledge of negotiating, budget review, and bill explanation when organizing a project DOMAIN SIX: OPERATIONAL FUNCTIONS PO 1: Demonstrate knowledge in the duties and processes of human resources. • Identify different forms of harassment in the workplace • Describe the ways to address employee situations professionally and legally • Identify approaches to and the importance of following organizational policies and procedures • Demonstrate knowledge of and purpose for performance evaluations PO 2: Describe the various methods of recruitment, staffing, and hiring practices. • Define different interview types and processes • Demonstrate the ability to determine the staffing requirements of an organization | 8 | Effective Fall 2018 CAP Body of Knowledge PO 3: Recognize why cultural and generational diversity is important for organizations. • Describe how differing cultural and generational perspectives can benefit an organization • Identify what should be included in diversity training within an organization PO 4: Demonstrate a basic knowledge of the procedures involved in onboarding and offboarding employees within organizations. • Describe the process of scheduling orientation and completing required paperwork PO 5: Identify basic terminology associated with the financial functions of the organization. • Distinguish between terms such as assets, liabilities, overhead, and balance sheet • Describe the key differences between a budget, a profit and loss statement, and a statement of cash flow PO 6: Demonstrate a knowledge of budgets and financial statements. • Describe how to track electronic credits and debits on bank statements • Demonstrate a proficiency in how to read a financial statement • Describe the process of creating, tracking, and balancing a budget • Identify the procedures and management of handling petty cash PO 7: Identify important elements of the banking process and transactions. • Identify the appropriate forms for depositing, withdrawing, and transferring cash • Describe how to record, report, and document cash and checks • Describe safe and secure money-handling procedures | ||||||||||||||||
Certified Administrative Professional (CAP) IAAP Administrative course outline | ||||||||||||||||
Other IAAP examsIAAP-CAP Certified Administrative Professional (CAP) | ||||||||||||||||
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The Course Outline List component allows you to display a list of course outlines from the central Course Outlines Repository. The list can be filtered by term, course level, section and more to only show specific outlines. Note: If a course outline is not available at www.sfu.ca/outlines, it will not appear in the Course Outline List component. When should it be used?Use this component when you need to display multiple related course outlines on a single page. Be aware that the course outline list can get very long, depending on the filters. Terminology:Current - Two options, Year and Term, can be set to current, which refers to the current registration term. The current registration term will automatically rollover to the next term approximately 10 weeks prior to its start. In-Component Editing OptionsCourse Outline List Tab
Title Header - Insert a title above the course outline list. (If you wish to insert a title with a different size or style of heading, use a Text component.) Year - Filters outlines by year. If left blank, it will use the current year. Term - Filters outlines by term. If left blank, it will use the current registration term. Dept - Filter outlines by department. This is option is required. OptionsClick the Options toggle to reveal additional display options: Split list - Adds a header above each course. See example 2 for a preview. Show all sections - This option displays the outlines for all the sections, including tutorials and labs (e.g, D100, D115, D116, D118). Leaving this unchecked will display one outline for each parent section (e.g., D100, D200), regardless of how many child sections a parent may contain. This helps to reduce duplicate outlines. CSS Class - Allows an author to provide an optional class name that will apply a style to the contents. Filters Tab
Course Levels - Filter outlines by course level. Check each level you wish to display. If no levels are checked, the component will list all levels. Sections - Filter outlines by sections. By default, the component will list all sections. Columns Tab
Columns - Allows you to choose which columns to display. Please enable the “Note” column, if the “Short Note” field was filled in within the Course Outlines Application. Examples of the Course Outline Component
Example #1
This example was set up to show outlines for all 100-level Chemistry courses scheduled for Spring 2014. Course Outlines and Syllabi
Course Outlines A one-page course outline is required by university policy for every course offered by the Faculty of Health Sciences. Instructors will receive an email reminder through TRACS to upload their course outlines. Outlines must be available to students at least two weeks prior to the start of the registration period or two months before the semester begins (March, July and November). Note that the one-page outline is different than the syllabus. See below for syllabus information. Instructors upload their course outlines online. Please follow these instructions:
Before your outline is activated online, the program assistant will review to ensure that all required fields are complete. If you have taught the course before, you may want to use the previous outline as a starting point and make any desired changes. The course content should correspond to the SFU Calendar description. If it does not conform closely, you must apply for approval before any changes can be published. Contact the appropriate program assistant, depending on whether you are teaching an undergraduate or graduate course, if you have not taught a course before and would like a copy of a previous course outline for your reference, or if you would like to apply for approval to upload content that does not closely conform to the SFU Calendar description. Refer to this link to search for the archived course outlines: http://www.sfu.ca/outlines.html. The system has archived outlines starting from Fall 2015 onwards. Course Syllabi and Syllabus Policies Refer to the Policies and Procedures Related to Syllabi Review, Development and Distribution (this link requires your ID to login) for more guidance about drafting a syllabi and to locate a syllabi template. All HSCI courses at both the graduate and undergraduate levels must have a detailed syllabus that delineates course objectives and means of assessment. Attached to this policy is a template to help you design of a syllabus so that it outlines the appropriate level of detail in terms of content, objectives, and assessment tools. The recommended text in regards to grading distributions, student conduct, and other policies are also provided. All new and substantively updated/revised courses must be reviewed as indicated below. Syllabi submitted for review do not need to be in the final draft. The GSC and UGSC are generally concerned with the review of the following: 1) the statement of learning objectives; 2) an outline of topics; and 3) a list of required readings/texts. You will receive an email from the TRACS system to upload your syllabus, in accordance with the following schedule:
For new or substantially revised courses, feedback will be provided to instructors three weeks prior to the start of the term. Notably for graduate courses, where accreditation requirements demand that courses meet certain core competency requirements, it is expected that faculty will comply with requests for revision. The course syllabus represents a contract between the instructor and student. It is important that it clearly outlines expectations, grading and attendance policies, and appropriate student conduct guidelines to all students enrolled in the course. A syllabus does not need to be provided in hard copy and can be distributed through Canvas or through other online formats. The scheduling of syllabus may be changed after the start of a term, but once the syllabus has been circulated to students, it is strongly advised not to make further changes to: a) grading policies; b) policies regarding student conduct and academic honesty; or c) the timing of key exams. For more resources and guidelines, refer to the links below: Clarkson University is located in Potsdam, a small village of 9,500 people in northern New York. The village, situated in the foothills of the Adirondack Mountains and near the St. Lawrence River, enjoys an ideal summer climate, with low humidity and daytime temperatures usually between 70° and 85°F. Tennis, golf, swimming, canoeing, racquetball, fishing, and hiking are some of the summer leisure activities available on or near the campus. The North Country’s lakes, rivers and mountains, and its proximity to Canada and the Thousand Islands, make summer school at Clarkson a rewarding and enjoyable way to spend part of the summer. General InformationThere are several summer sessions at Clarkson. Each session is open to Clarkson students, including incoming freshmen and transfer students; students from other colleges who wish to take courses for transfer credit; and others who are pursuing some specific educational objective. Non-Clarkson Students *Students excluded from the $50 administrative fee include cross-registered students, Clarkson employees, Beacon River Institute Summer students, and Exchange program students. If you would like more information about enrolling in a summer course, current Clarkson students should contact their SAS Specialist at 315-268-6451, or sas@clarkson.edu; non-Clarkson students should contact the Office of Undergraduate Advising at oua@clarkson.edu. Summer Session I: May 22 – June 24, 2023
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