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HPE6-A68 Aruba Certified ClearPass Professional (ACCP) V6.7 approach |

HPE6-A68 approach - Aruba Certified ClearPass Professional (ACCP) V6.7 Updated: 2023

HPE6-A68 HPE6-A68 Dumps and practice tests with Real Question
Exam Code: HPE6-A68 Aruba Certified ClearPass Professional (ACCP) V6.7 approach June 2023 by team

HPE6-A68 Aruba Certified ClearPass Professional (ACCP) V6.7

Exam ID : HPE6-A68
Exam type : Proctored
Exam duration : 1 hour 10 minutes
Exam length : 62 questions
Passing score : 75%
Delivery languages : English, Japanese, Latin American Spanish

Exam Description
The Aruba Certified ClearPass Professional test tests your ability to design and integrate networks that use ClearPass. Candidates will be tested on skills required to configure ClearPass for policy and guest management, posture, profiling, and onboarding.

5% Intro to ClearPass
25% ClearPass for AAA
6% External Authentication
23% Guest
17% Onboard
6% Endpoint Analysis
8% Posture
5% Operations and Admin Users
5% Clustering and Redundancy
Aruba Certified ClearPass Professional (ACCP) V6.7
HP Professional approach

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H19-301 HCPA-IP Network (Huawei Certified Pre-sales Associate-IP Network)
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HPE6-A68 Aruba Certified ClearPass Professional (ACCP) V6.7
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HPE6-A71 Aruba Certified Mobility Professional test 2023
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HPE0-V14 Building HPE Hybrid IT Solutions
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HPE0-S57 Designing HPE Hybrid IT Solutions
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HPE6-A72 Aruba Certified Switching Associate
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HPE6-A82 HPE Sales Certified - Aruba Products and Solutions
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Aruba Certified ClearPass Professional (ACCP) V6.7
Question: 51
Refer to the exhibit.
An AD users department attribute is configured as HR. The user connects on Monday using an Android phone to an Aruba Controller that belongs to the
Device Group Remote NAD. Which roles are assigned to the user in ClearPass? (Choose two.)
A. Remote Employee
B. Executive
C. Vendor
D. iOS Device
E. HR Local
Question: :52
Refer to the exhibit.
Based on the Enforcement Policy configuration, when a user with Role Engineer connects to the network and the posture token assigned is Unknown, which
Enforcement Profile will be applied?
A. RestrictedACL
C. Remote Employee ACL
D. [Deny Access Profile]
Answer: D
Question: 53
A customer wants to make enforcement decisions during 802.1x authentication based on a clients Onguard posture token.
What enforcement profile should be used in the health check service?
A. Quarantine VLAN
C. RADIUS Accept
D. RADIUS RejectE. Full Access VLAN.
Answer: B
Question: 54
Which authorization servers are supported by ClearPass? (Choose two.)
A. Active Directory
B. Cisco Controller
C. Aruba Controller
D. LDAP server
E. Aruba Mobility Access Switch
Answer: AD
Question: 55
Refer to the exhibit.
In the Aruba RADIUS dictionary shown, what is the purpose of the RADIUS attributes?
A. to send information via RADIUS packets to Aruba NADs
B. to gather and send Aruba NAD information to ClearPass
C. to send information via RADIUS packets to clients
D. to gather information about Aruba NADs for ClearPass
E. to send CoA packets from ClearPass to the Aruba NAD
Answer: C
Question: 56
A bank would like to deploy ClearPass Guest with web login authentication so that their customers can self-register on the network to get network access
when they have meetings with bank employees. However, theyre concerned about security.
What is true? (Choose three.)
A. If HTTPS is used for the web login page, after authentication is completed guest Internet traffic will all be encrypted as well.
B. During web login authentication, if HTTPS is used for the web login page, guest credentials will be encrypted.
C. After authentication, an IPSEC VPN on the guests client be used to encrypt Internet traffic.
D. HTTPS should never be used for Web Login Page authentication.
E. If HTTPS is used for the web login page, after authentication is completed some guest Internet traffic may be unencrypted.
Answer: BCE
Question: 57
Refer to the exhibit.
Which statement accurately describes the cp82 ClearPass node? (Choose two.)
A. It stays as a Subscriber when the Publisher fails.
B. It becomes the Publisher when the primary Publisher fails.
C. It operates as a Publisher in a separate cluster when the Publisher is active.
D. It operates as a Publisher in the same cluster as the primary Publisher when the primary is active.
E. It operates as a Subscriber when the Publisher is active.
Answer: AE
Question: 58
A customer with an Aruba Controller wants to set it up to work with ClearPass Guest.
Hoe should they configure ClearPass as an authentication server in the controller so that guests are able to authenticate successfully?
A. Add ClearPass as RADIUS CoA server.
B. Add ClearPass as a TACACS+ authentication server.
C. Add ClearPass as a RADIUS authentication server.
D. Add ClearPass as a HTTPS authentication server.
Answer: A
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HP Professional approach - BingNews Search results HP Professional approach - BingNews HP Dragonfly Pro Review: Portable Perfection

The HP Dragonfly Pro is a powerful but reasonably priced premium laptop aimed at freelancers. It’s also one of the best laptops I’ve ever used.


Where the original Elite Dragonfly felt like it came from an alternate universe in which the EliteBook 1030 was colorful and made of magnesium instead of being a boring slab of silver aluminum, today’s Dragonfly portfolio is more expansive and addresses a broader swatch of the market. And that portfolio has only gotten bigger with the Dragonfly Pro and its similar ChromeOS-based sibling, the Dragonfly Pro Chromebook.

The two Pros sit at the bottom of the Dragonfly product family from a pricing perspective, but they offer a premium look and feel with a magnesium and aluminum alloy chassis that can be had in either Ceramic White or Sparkling Black. The review unit arrived in the former, but both colors stand out nicely in the sea of silver and gray laptops out there these days.

The Dragonfly Pro also feels great to the touch, and it is one of the stiffest laptops I’ve used in accurate memory, with no flex at all in the base and very little in the display lid. It’s quite thin at just 0.72 inches, and while it’s a little bit heavy at 3.5 pounds, that’s all about the quality of the construction.


You can get any display you want with the HP Dragonfly Pro as long as it’s a Full HD+ (1920 x 1200) IPS multitouch panel with an ideal 16:10 aspect ratio that outputs 400 nits of brightness. I found it to be a great choice for both productivity work and entertainment, with bright colors, inky blacks, and excellent contrast, and I suspect that this display choice contributes to the Dragonfly Pro’s stellar battery life numbers. But a higher resolution upgrade would be nice for those who need it.

The bezels are small all around, especially on the sides, with an 86.5 percent screen to body ratio. And in an unusual but fun Windows 11-friendly touch, the corners of the display are artificially curved to match the platform’s user interface and the curved corners of the hardware. Nicely done, HP.

The display does not lie flat. Oddly, it’s not even close.

Internal components

The Dragonfly Pro is powered by an 8-core AMD Ryzen 7736U mobile processor with integrated AMD Radeon Graphics, 16 or 32 GB of fast LPDDR5 RAM, and 512 GB or 1 TB of PCIe NVMe SSD storage. And while none of that may seem particularly unusual, it is the combination of that hardware with the unique software in the PC that makes it so special.

First, consider AMD’s approach to chipset design. Unlike Intel, which is in the midst of a rather frantic shift to an Arm-like hybrid architecture with specific big (“Performance”) and little (“Efficient”) core layouts, AMD has so far taken a different tact where all of the cores in its chipsets can be optimized for performance or efficiency on the fly. Likewise, the Ryzen 7736U in the Dragonfly Pro can be configured to consume between 15 and 28 watts at any time, depending on the need. But a comparable Intel Core i7-1360P chipset typically runs at 28 watts, with a minimum of 20 watts, but its cores are all hard-coded for specific functions. (And the AMD chipset is also a 6 nm part, compared to 10 nm for Intel.)

To optimize performance and battery life for this unique architecture, HP worked with AMD to override the default power management functionality in Windows. That is, instead of manually configured Balanced, High Performance, and Power Saver modes that put the onus of optimization on the user, HP simply ignores those settings and optimizes performance and power consumption for you in real-time. The priority here is responsiveness, HP says: when you need more power to accomplish a specific task, the system allocates exactly the right amount of performance to accomplish it, and for just as long as is necessary.

And … it works. The Dragonfly Pro performed wonderfully whether I was engaged in my standard productivity tasks or pushing things a bit harder with Visual Studio 2022 code compilation or Adobe Premiere Elements video editing and rendering. As good, the system is always silent or nearly so, and it’s always cool to the touch regardless. Combined with the epic battery life noted below, the results speak for themselves: this is a PC that somehow manages to be both performant and efficient at all times. It makes one wonder why Intel is wasting its time—and introducing potential reliability issues—by trying to mimic Arm.

The only downside to this system, and it’s a minor one, is that Windows 11 does not yet allow HP and other PC makers to completely customize its power management user interfaces. So you will see an HP-optimized profile alongside the usual Windows options, and though power users may be tempted to twiddle with the settings, those changes will simply be ignored. In the future, Windows will allow for this kind of customization, rendering this minor nit moot.


Connectivity is as modern as it gets with Wi-Fi 6E and Bluetooth 5.2, but there’s no cellular data option.

Ports and expansion

The Dragonfly Pro’s expansion capabilities are modern and minimalistic, with a curious layout in which there are two USB-C ports on the left and only one on the right. In the good news department, two of those USB-C ports, one on each side, provide Thunderbolt 4/USB4 capabilities (40 Gbps data transfer, power delivery, DisplayPort 1.4, and HP Fast Charge).

But the second USB-C port on the left is a SuperSpeed USB 3.2 port (10 Gbps data transfer with HP Fast Charge).

And … I’m mostly OK with this, and though I will voice the obvious complaint about the lack of legacy USB-A and HDMI ports, I suspect that HP is counting on its customers to be largely young and hip enough not to care.

Audio and video

For audio output, the Dragonfly Pro provides four speakers, two upward-firing and two downward, in stereo and tuned by Bang & Olufsen. There’s no Dolby Atmos, unfortunately, and it took me a while to figure out that audio configuration occurs through the myHP app. But the audio is bright, crisp, loud, and distortion-free, even at the highest volumes, with terrific stereo separation in both music and movie content. This is one of the best-sounding speaker systems I’ve ever experienced on a laptop.

For your hybrid meeting needs, the Dragonfly Pro offers background noise removal from the speakers, background noise reduction from the microphone array, and a high-quality 5 MP web camera backed by a suite of HP Enhanced Camera features like auto framing, backlight and low light enhancements, appearance filters, background blur and replacement, and more. It’s a terrific setup that should meet almost any communications need.

Note, however, that there’s no combo headphone/microphone jack, so you must either use the built-in microphones and speakers or turn to USB-C or wireless headphones or earbuds.

Keyboard and touchpad

HP has long made the best laptop keyboards—sorry, Lenovo—and that trend continues with the Dragonfly Pro’s terrific full-sized and backlit keyboard.

It’s almost perfect, with short, snappy key throws, in fact, but is let somewhat let down by a bizarre column of square special function keys on the right, each of which launches the myHP app to perform, well, some special function. These are described in the Software section below, but I don’t like that only one of them can be configured and would prefer traditional Home, PgUP, PgDn, and End keys there instead. So close, HP, so close.

The haptic touchpad is likewise excellent, and I’d never have suspected this wasn’t mechanical if HP hadn’t told me. It’s medium-sized, not too small and not too big, and incredibly accurate, though I did disable three- and four-finger gestures to Improve reliability, but then I always do that.

Security and privacy

The Dragonfly Pro offers Windows Hello facial and fingerprint recognition, the preferred configuration, and if you prefer the former, you can speed up the process nicely by enabling presence sensing in the Settings app so that the PC wakes up when you approach it. (You can likewise have it turn off the display when you leave.) The Dragonfly Pro’s keyboard also has dedicated keys toggling the microphone and the camera, which I very much prefer as well.


HP used a lot of recycled materials to create the Dragonfly Pro, including 35 percent post-consumer recycled plastic in the display bezel, 90 percent reclaimed aluminum in the keyboard frame and keyboard base, 50 percent reclaimed aluminum in the outer display lid, and 50 percent post-consumer recycled plastic in the keycaps and speaker box. The outer packaging and corrugated cushions are 100 percent sustainably sourced and recyclable, and the Dragonfly Pro is EPEAT Gold and ENERGY STAR certified.


The HP Dragonfly Pro is a bit heavy at 3.5 pounds, but I enjoyed traveling with it and was impressed by its longevity: in over two months of daily real-world usage, I observed an average of 10 hours and 45 minutes of battery life per charge. That’s impressive.

It can be fast-charged to 50 percent in just 30 minutes using the bundled 96-watt power adapter, which is a unique design with a wall mount. I like the minimalism of it, but it might be a tight fit with some receptacles.


The HP Dragonfly Pro ships with Windows 11 Home and a crapware-free collection of 6 HP-branded utilities plus AMD Software: Adrenaline Edition for customizing the graphics display. But one of the primary selling points of this device is its hardware and software integration by which four special keys in a column on the right side of the keyboard are used for one-click access to special features like launching the myHP app, accessing 24/7 Pro Live Support (also in myHP), adjusting the camera settings (also in the myHP app), and a user-programmable key that can be configured to launch one or more applications, websites, files, and/or folders. (And, yes, you configure that in, wait for it, the myHP app.)

Given my sloppy typing skills, you won’t be surprised to discover that I inadvertently launched the myHP app dozens and dozens of times during the review period. But it’s worth noting that Dragonfly Pro customers get one year of free 24/7 Pro Live Support that includes live assistance with trained HP support staff via voice or chat in addition to a virtual assistant, links for user manuals and guides, a virtual repair center to check on device repair status, warranty, the product support center, and more. The idea here is that freelancers don’t have access to the types of support staff that knowledge workers inside a company do, and so this service is supposed to make up for it.

The free year is obviously a good deal, but Dragonfly Pro buyers can also extend support for up to 36 months at $10.99 per month, and this Subscription Care Pack brings with it accidental damage protection with timely repairs or device replacement with one incident every 12 months for a total of up to 3 over the 36 months. That may seem expensive, but the roughly $400 it would cost over three years would pay for itself if you ever needed to replace the laptop. It’s optional, of course.

Pricing and configurations

While the Pro moniker suggests a more expensive product line, the Dragonfly Pro costs several hundred dollars less than other laptops in the family like the Elite Dragonfly and the Dragonfly Folio. It’s available in two colors—Sparkling Black and Ceramic White—both of which can be had in two configurations, 16 GB of RAM with 512 GB of storage for $1399 and 32 GB of RAM with 1 TB of storage for $1549. That’s it. And God love HP for drawing a line on what seems like an infinite number of configurations for many PC models.

Recommendations and conclusions

Every once in a while, a PC comes through my home that causes this jaded, long-time reviewer to sit up and take notice. The HP Dragonfly Pro is such a PC, and it seems almost purposefully designed and configured for my exact needs. I have no problem writing reviews for products that aren’t exactly what I want, but this HP was so right, so perfect, that I started to doubt my ability to be objective about it. That is, I understand the obvious complaints that one might render here, but with rare exception—I would much rather see standard Home, PgUp, PgDn, and End keys where those special function keys are, for example—I just don’t care. I love this thing.

But stepping outside my own needs for a moment, I’ll say this. Yes, the Dragonfly Pro is a bit heavy for a 14-inch laptop, yes, I do think there should be a higher resolution display option, and, sure, a three USB-C port configuration is a little odd. But whatever: you just don’t see this kind of performance and uptime together in a PC, period. And with a welcome assist from AMD, HP has achieved what I thought was impossible with regard to performance and battery life.

Even the Ceramic White color of the review unit defied my experience and expectations: I would never buy a white laptop, and I had assumed that this thing would be marred by scuffs and smudges by now. But after two months of heavy usage, including a three-week trip to Mexico City, it has not been dulled or sullied in any noticeable way. I’d rather have the Sparkling Black version, sure, but Ceramic White has held up admirably.

The HP Dragonfly Pro isn’t just highly recommended, it’s one of the best laptops I’ve ever laid my hands on. And when the time comes later this year for me to upgrade, I’ll be buying one for myself. In Sparkling Black, of course.



  • Premium look and feel
  • Excellent performance
  • Epic battery life
  • Offers both facial and fingerprint recognition
  • Terrific hybrid work features
  • Impressive audio


  • Unnecessary special function keys
  • Strange port configuration
Tue, 30 May 2023 06:50:00 -0500 en-US text/html
HP OfficeJet Pro 9015e printer review: quick and efficient

HP OfficeJet Pro 9015e

MSRP $290.00

“The HP OfficeJet Pro 9015e is quick and cost-efficient, offering excellent quality at a low price, but it isn't perfect.”


  • Very fast inkjet printing
  • First page comes out quick
  • Great document quality
  • Crisp photo prints
  • Low ink costs


  • Single paper tray makes one-offs a hassle
  • Mobile app lacks some features

HP’s OfficeJet Pro 9015e is a compact all-in-one printer for your home office or small business that promises fast print speeds, top quality, and several advanced options that will get the job done reliably day after day.

I went hands-on with this workhorse to see whether it offers good value compared to lower-cost models. It’s not perfect, but with its fast and high-quality printing, I can see why it’s become such a popular option.


The HP OfficeJet Pro 9015e is an attractive printer with a footprint of just 17.3 inches by 13.5 inches by 10.5 inches. That’s small, considering it’s a robust, all-in-one inkjet that carries the HP’s pro moniker. With accents in medium and dark gray on a white body, it looks good alongside modern décor or in a work environment.

The 2.7-inch color touchscreen makes it easy to access copying, scanning, and printing without needing another device. There’s even a USB port on the side to plug in a thumb drive to load and save documents and images. You can use all of the HP OfficeJet Pro 9015e’s basic features with nothing more than a pocketable USB drive.

Lifting a stack of documents from the HP OfficeJet Pro 9015e's paper tray.
A person retrieves a stack of documents from the HP OfficeJet Pro 9015e’s paper tray. Photo by Tracey Truly

The generous paper tray can hold up to 250 sheets at a time, so you’ll make fewer trips to the printer to refill, but as it’s the only one, it makes one-off prints more complicated. If you switch media types and paper sizes infrequently, that might not matter.

HP estimates that the XL ink cartridges can print up to 2,000 pages in black-and-white and 1,600 pages in color before being changed. The standard cartridges last for up to 1,000 black-and-white and 700 color pages.

HP annotates paper guides with friendly icons that indicate the correct way to insert blank paper for printing. The flatbed scanner and document feed has similar markings to help you align photos or documents for scanning.

Printing performance

The HP OfficeJet Pro 9015e has great photo print quality.
The HP OfficeJet Pro 9015e delivers great photo print quality. Photo by Tracey Truly

The print speed is immediately apparent from the very first use. Warm-up takes only a few seconds, and the first page rolls out in about 10 seconds. It can print up to 22 pages per minute (ppm) in black-and-white, slowing only slightly to 18 ppm in full color.

The HP OfficeJet Pro 9015e’s color prints shoot out faster than some inkjets can print monochrome. That makes this inkjet competitive with low-cost laser printers when comparing print speed, particularly for small and medium-sized jobs.

Quality is outstanding for both monochrome and color printing. Borderless printing is possible even on letter-sized paper. Most impressive is knowing that performance and quality should continue even with a long and heavy workload. HP rates the OfficeJet Pro 9015e as having a duty cycle of up to 25,000 pages each month.

Such a massive amount of printing would empty a full paper tray 100 times over. Realistically, few people print that much, but it’s nice to know that HP says you can push its printer that hard without affecting performance.

Special features

Copies can be made directly from the HP OfficeJet Pro 9015e using the touchscreen.
Copies can be made directly from the HP OfficeJet Pro 9015e using the touchscreen. Photo by Alan Truly

The HP OfficeJet Pro 9015e includes a flatbed scanner and automatic document feeder that can process 35 sheets at a time. You can scan both sides of a page when using the feeder. The sharpness looks great, and the colors are accurate. Output can be saved as PDF, JPEG, and other formats.

Scans can be sent to a computer, a smartphone, or a thumb drive. There are even advanced options for scanning to email, a network folder, and the cloud via SharePoint.

The copy controls are easy to use directly from the HP OfficeJet Pro 9015e’s touchscreen. Simply place photos or documents on the glass or in the feeder, then hit the copy button. You can reduce documents to as small as 25% of the original size or scale up to 400%.

Software and compatibility

Placing photos on the HP OfficeJet Pro 9015e's flatbed scanner glass.
A person places photos on the HP OfficeJet Pro 9015e’s flatbed scanner glass. Photo by Tracey Truly

HP printers work with any device. The OfficeJet Pro 9015e is instantly recognized by Windows, macOS, and even ChromeOS. If a driver is needed, the operating system handles that painlessly since HP is such a well-known brand. HP says it’s compatible with Linux, but I don’t have a computer with that operating system for testing.

Setting up the printer takes just a few minutes, and the quick start guide included in the box makes it simple. Power it up, plug in the four ink cartridges, matching each color to the corresponding slot inside the printer. The HP OfficeJet Pro 9015e prints an alignment sheet, then asks you to place it in the scanner. It scans and automatically adjusts the print heads, if needed, to ensure optimal quality.

Placing the HP OfficeJet Pro 9015e alignment page in the scanner.
A person places the HP OfficeJet Pro 9015e alignment page in the scanner. Photo by Tracey Truly

You can install the HP Smart app to use the full features of the OfficeJet Pro 9015e with an iPhone or Android phone. Using a smartphone is recommended since it makes Wi-Fi setup effortless. Wireless is so convenient that I can’t imagine having to route cables or keep the printer near my computer anymore. However, you can connect the OfficeJet Pro directly to a computer with USB or Ethernet cables if you’d like.

The mobile app has an optical character recognition (OCR) feature to convert to text, and an automatic cropping feature allows multiple photos to be scanned at once. Unfortunately, those extra scanning features don’t always produce the best results at this time. Borderless printing is easy to select from a computer, but I could only get it to work from a smartphone by selecting photo paper on the printer’s touchscreen after loading paper in the tray.

HP is aware of the mobile app issues and is working on an update to correct these problems.

Low-cost and economical printing

It's easy to set up the HP OfficeJet Pro 9015e.
It’s easy to set up the HP OfficeJet Pro 9015e. Photo by Tracey Truly

For a fast and rugged printer, the HP OfficeJet Pro 9015e has a friendly price. It retails for $290, but is often discounted to slightly more than $200. That’s hard to beat for such a durable and quick all-in-one printer.

It comes with six months of free ink if you sign up for HP+ with Instant Ink. HP will email you before the paid subscription begins, allowing you to cancel and manage supplies for yourself. The Instant Ink plan takes all of the work out of the process and offers discounted prices as well.

With any printer, supply costs can significantly impact the long-term value. In the case of the OfficeJet Pro, ink costs are quite low, even without an HP+ subscription. That means the total cost of ownership for an HP OfficeJet Pro 9015e might be less than cheaper printers that have a lower initial price, but more expensive ink.

The HP OfficeJet Pro 9015e has long lasting ink cartridges.
The HP OfficeJet Pro 9015e has long-lasting ink cartridges. Photo by Alan Truly

Based on HP’s estimated number of pages per cartridge, the ink cost for black-and-white printing could be as low as two cents per page. If you buy standard-yield cartridges, an average color page might use 10 cents worth of ink to print. When using XL color ink cartridges, that would drop to seven cents. Paper cost is not included in this calculation.

That’s very affordable and makes the HP OfficeJet Pro 9015e a great value choice if other aspects of this all-in-one printer work well with your intended use.

Is this the printer for you?

The HP OfficeJet Pro 9015e offers outstanding speed at a low price. Print and scan quality are excellent. From a technical point of view, HP nailed it. It might not be the right choice for everyone, however.

If you often switch between printing documents, envelopes, and photos, the paper tray must be emptied and refilled between every media change. Then you have to select the correct paper from the touchscreen menu. Many printers, including the slightly more expensive HP OfficeJet Pro 9025e, have a secondary input tray that takes the hassle out of printing envelopes and photos.

That might be enough to put you off of the otherwise excellent HP OfficeJet Pro 9015e. But if you want a home business printer that can do everything, including scanning, copying, and rapidly knocking out big print jobs without breaking a sweat, it’s hard to beat this solid all-in-one printer from HP.

Editors' Recommendations

Fri, 26 May 2023 09:08:00 -0500 Alan Truly en text/html
Some HP printers are getting a ‘blue screen error’ and being rendered unusable

Some HP printers are getting a ‘blue screen error’ and being rendered unusable

Some HP printers are getting a ‘blue screen error’ and being rendered unusable


HP has been scrambling for days to fix a bad firmware that’s leaving some HP OfficeJet Pro 9020e and HP OfficeJet 8010e series printers inoperable with a blue screen of death.

Share this story

Error code “83C0000B” on the printer’s touchscreen
The error code on an HP OfficeJet as shared by an HP support forum user.
Image: HP Community member Bennyboos

HP is dealing with a bad firmware update that has been bricking some OfficeJet printers. According to reporting from Bleeping Computer, the faulty firmware was released globally earlier this month, and affected customers are seeing a blue screen with the error code “83C0000B” on the printer’s touchscreen.

In HP’s support forums, customers in various countries have been asking about the issue. One printer owner notes that the blue screen error won’t even let them access the device’s service menu. Another couple of customers were told to wait until May 16th for a solution, but as of today, HP still has yet to resolve the issue.

“Our teams are working diligently to address the blue screen error affecting a limited number HP OfficeJet Pro 9020e and HP OfficeJet 8010e series printers,” HP’s communications manager Nick Lucido writes in an email to The Verge. “We are recommending customers experiencing the error to contact our customer support team for assistance”

HP had sent Bleeping Computer largely the same message, which was published on Saturday. One notable update today is HP’s acknowledgment of the faulty firmware issue affecting not only the 9020e series but now also the OfficeJet 8010e. Bleeping Computer had listed the affected printers to be versions of HP’s OfficeJet 9020e models, including HP OfficeJet Pro 9022e, Pro 9025e, Pro 9020e All-in-One, and Pro 9025e All-in-One Printer.

This isn’t the only HP-induced headache the company has brought upon its printer customers as of late — some of which have been intentional. Earlier this year, HP released updates that would block printers from accepting third-party ink sources, something the company has done before and was even hit with a class-action lawsuit that was settled for $1.5 million.

Printer manufacturers like HP have been notorious for locking down ink, as it’s the most profitable part of the printer business. But adding what’s essentially DRM on ink cartridges can cause other issues. The Verge’s senior reviews editor, Nathan Edwards, had to go through 57 easy steps to get his imported HP printer to accept genuine HP Instant Ink cartridges state-side.

The stresses of knowing a printer is just for printing, but realizing it’s also not going to do that one thing, can put you in a sobering state. Just remember, there’s a printer out there that’s just fine and does what it’s supposed to do — and with no poorly crafted firmwares (that I am aware of).

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