GE0-806 reality - GCP8-System Consultant, Genesys WFM Updated: 2023
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Exam Code: GE0-806 GCP8-System Consultant, Genesys WFM reality November 2023 by Killexams.com team|
GE0-806 GCP8-System Consultant, Genesys WFM
Exam: GE0-806 GCP8-System Consultant, Genesys WFM
- Number of Questions: The exam consists of approximately 60 multiple-choice questions.
- Time: Candidates are given 90 minutes to complete the exam.
The GCP8-System Consultant, Genesys WFM course is designed to provide professionals with the knowledge and skills required to effectively implement and configure Genesys Workforce Management (WFM) solutions. The course covers the following topics:
1. Introduction to Genesys WFM
- Overview of Genesys WFM and its features
- Understanding workforce management concepts
- Genesys WFM architecture and components
- Navigating and accessing Genesys WFM interface
2. Genesys WFM Configuration and Setup
- Pre-installation planning and requirements
- Installing and configuring Genesys WFM components
- Setting up users, teams, and schedules
- Defining work rules and policies
3. Genesys WFM Forecasting and Scheduling
- Forecasting and capacity planning techniques
- Building accurate forecasts and staffing models
- Creating and managing schedules
- Adherence monitoring and real-time adjustments
4. Genesys WFM Reporting and Analytics
- Generating standard and custom reports
- Analyzing historical and real-time data
- Identifying trends and performance metrics
- Using analytics for decision-making
5. Genesys WFM Integration and Administration
- Integrating Genesys WFM with other systems
- Configuring data exchange and synchronization
- Performing system maintenance and upgrades
- Troubleshooting and resolving common issues
The exam aims to assess candidates' understanding and proficiency in the following areas:
1. Genesys WFM fundamentals and features
2. Configuration and setup of Genesys WFM components
3. Forecasting and scheduling techniques in Genesys WFM
4. Reporting and analytics in Genesys WFM
5. Integration and administration of Genesys WFM
The exam syllabus covers the subjects mentioned in the course outline, including:
- Introduction to Genesys WFM
- Genesys WFM Configuration and Setup
- Genesys WFM Forecasting and Scheduling
- Genesys WFM Reporting and Analytics
- Genesys WFM Integration and Administration
|GCP8-System Consultant, Genesys WFM|
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GCP8-System Consultant, Genesys WFM
Which of the following automatically synchronizes configuration data, collects historical
data, and provides real-time agent-adherence information to users of WFM web for
A. WFM Server
B. WFM Data Aggregator
C. WFM Builder .
D. WFM Synchroserver
Which of the following statements is true?
A. An Agent must have only one contract, but can be scheduled for multiple shifts.
B. An Agent does not new to have a contract, but must work for at least one shift,
C. An Agent can have multiple contracts, but must be scheduled only for one shift.
D. An Agent can have any number of contracts and can be scheduled for any number of
Breaks and are created together?
Which are valid scenario elements you can use when creating a schedule scenario? Choose
A. Real Agents
B. Profile Agents
C. To Sites/Activities
D. Scenario period
Answer: A, B, D, F
In the customer's environment, en agent is showing severely non-adherent. Which setting
will help the customer to control the agent state from non-adherence to severely non-
A. Alarm notification
B. Alarm Threshold
C. End before Threshold
D. Start after Threshold
What does synchronization of daily schedules mean?
A. All Agents in a team start a shift within specified threshold
B. All Agents in a team receive lunch at the same time
C. All shifts in a schedule scenario are automatically synchronized with shifts in Master
D. Every Agent starts a shift within a specified threshold for a specific period
What are the possible actions one can take in order to avoid an Agent available in WFM
Configuration Utility to be scheduled at all during the next schedule period?
Choose 3 answers
A. Change the skill levels in WFM Configuration Utility
B. Disable Skills in WFM Configuration Utility
C. Remove the Login ID in Genesys Administrator
D. Adjust the Hiring/Termination date in WFM configuration utility
E. Grant the agent an exception in the Calendar
Answer: A, B, E
An Agent using WFM Web for Agents can propose a trade to which of the following? \
Choose 3 answers
A. To a specific Agent
B. To a community where community are all Agents in the same Team
C. To a community where community are all Agents in an entire Organization
D. To a community where community are all Agents on the same site
E. To a community where community are all Agents in a Configured Agent Group
Answer: A, B, D
How do you guarantee the same day-off for a team while their start times on a work day
A. Use Rotating Patterns
B. Use Shift Exceptions
C. Set "Maximum Start time difference for Members of the same team" parameter
D. Select "Use Team Constraints" while building the schedule
Is there a limit on the number of Activities configurable in Genesys WFM for a site?
A. Yes, up Co 10 Activities
B. Yes, up to 100 Activities
C. Yes, up to 500 Activities
D. No, there is no limit
What is the relations between Agents and contracts?
A. Agents only need a Contract if they are Multi-Skilled
B. Only one Contract can be assigned to an Agent at a time
C. Contracts determine the types of calls that can be routed to an Agent
D. Agents are automatically assigned a Termination Date if they do not have a Contract
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FJDynamics has released the Trion P1, a compact handheld lidar scanner and the Trion V10i GNSS system, both with visual positioning. These systems were unveiled at INTERGEO 2023.
Trion P1 lidar scanner
The simultaneous localization and mapping (SLAM)-based lidar scanner allows users to accurately digitize environments. With the ability to capture indoor, outdoor and underground environments, this compact scanner can be used across a variety of industries such as property management, disaster preparation, forestry and more.
“Our goal at FJDynamics is to bridge the gap between advanced technology and practical applications,” said Mike Zhao, senior product manager. “With the Trion P1 lidar scanner, we’re putting the power of reality capture into the hands of both seasoned professionals and those curious about 3D scanning.”
Key features of the scanner include a lidar capacity of 200,000 points per second, and real-time point cloud visualization on mobile devices via Trion Scan. In addition, it can calculate distance, area and volume.
Trion V10i GNSS system with visual positioning
The FJD Trion V10i GNSS System integrates two cameras for vision-guided surveying operations, an inertial measurement unit (IMU) for tilt surveys and an OLED screen for easy status checks. This technology is designed to enhance productivity in the field, even in hard-to-access locations.
The technology features IMU-based tilt compensation for precise measurements of up to 60 ° with no calibration needed. It also comes with a built-in 4G LTE and UHF and supports NFC, WiFi and Bluetooth. It also offers users seamless connectivity through Trion Survey Cloud for real-time data sharing between field and office teams.
Making training more immersive and meaningful
By Peter RichmondImmersive technology advancements extend far beyond commercial and consumer use cases, having the potential to transform complicated industrial content into vivid, realistic experiences. As part of this wave of immersive technology, virtual reality (VR) training has been used for many years with excellent results in all aspects of workforce training to train astronauts, pilots, and military personnel.
Advances in computer and graphical processing capabilities have made creating these virtual worlds more affordable and accessible to a broader range of process industries. Now, industries like oil and gas, refining, and power generation that need to preserve and institutionalize their workforce knowledge and effectively sustain operational excellence, have turned to VR models to assist with on-the-job training for a range of critical functions and tasks. Developments in this sector are only going to increase in the future, so it is important to explore why and how VR implementations will continue to take shape in these industries.
How is VR used?
One of the main objectives of simulation-based training is to reduce the time to competency and to transfer a high level of skill, plant knowledge, and situational awareness to each member of the team as efficiently as possible. Immersive training systems (ITS) using VR technology put employees at the heart of proceedings to acquire and practice essential plant operation and maintenance skills. By setting aside the manuals and information sheets, trainees also stand a better chance of retaining information.
Early adopters of VR training are applying ITS in a wide range of applications and across industries. The technology is incredibly scalable and can provide training value for anything from a single piece of equipment using interactive three-dimensional techniques to an entire virtual plant with a virtual control room and high-fidelity dynamic process simulation. Additionally, the same 3D model can be deployed in several ways depending on the overall training department requirements. For instance, a complete ITS system deployed with a control room human-machine interface and CAVE for the field operations can also be deployed as a classroom-style application. Elements of the same model can also be accessed on mobile devices from a private cloud server or public cloud service, depending on user preferences.
Realistic and tightly engineered virtual training environments allow trainees to become familiar with plants and their operation well before they even step foot in the plant. In a VR-based training or design environment, users interact with the virtual worlds using a variety of hardware devices, such as joysticks and data gloves. Special optical and audio devices, such as head-mounted displays, 3D graphics, and surround sound, deliver users an enhanced impression of being in the virtual world. Because simulation software and immersive technology have a game-like feel, which appeals to the millennial generation, it will connect younger workers with the information they need via a familiar medium.
Multiple learning pathways
VR has several strengths that make it a natural fit for training. It is immersive, interactive, memorable, scalable, and cost effective. The significant advantage of simulation-based training is that important training and knowledge can be delivered in a consistent, repeatable manner within the safety of the training facility. Plants are by nature dangerous environments that are in stable operation, making it difficult to train on real plant interactions, particularly when it comes to emergency preparedness. A range of courses that covers every aspect of standard operating procedures for both normal and abnormal plant conditions allows training and assessment of operators in the safe and controlled environment of the classroom, providing the freedom to fail without risk. When workers are better trained, there are fewer accidents, injury-related costs, and production delays-and a better safety record translates into less risk and lower insurance costs.
Finally, investment in immersive training systems applied early in the life cycle can help maximize the return on investment. For complex maintenance tasks, machines can perpetually be taken apart and rebuilt in a virtual environment without fear of wearing down real parts. And because trainees can train from any location that allows a computer connection-as opposed to jetting off to a life-size simulator-time and travel expenses can also be saved. For instance, upstream facilities, such as offshore platforms or float production storage and offloading, can enable training and precommissioning to engineers and operators before they are helicoptered to the real asset. The design of these assets is often dense and complex, including space and weight restrictions that challenge operators to locate and navigate to the correct equipment. Not only are workers protected by the use of VR, but sensitive and expensive equipment is protected as well, as operators learn to interact with it in virtual crisis conditions.
The future is virtual
In the digital age, plants will only continue to get smarter, and training practices need to be just as smart. VR technology, now both affordable and functional in its ability to create complex challenges that require adaptive thinking and application, is the perfect training tool for this new digital age.
According to the Worldwide Semiannual Augmented and Virtual Reality Spending Guide from International Data Corporation, worldwide revenues for the augmented reality (AR) and VR market are forecast to increase by 100 percent or more over each of the next four years. Total spending on AR/VR products and services is expected to soar from $11.4 billion in 2017 to nearly $215 billion in 2021.
The projected increase in spending forecasts companies' willingness to provide employees with these virtual modalities for learning new skills.
Virtual reality is going to be ubiquitous in industrial training, and the result will be more efficient, engaging, and safer training. However, wide adoption of immersive technology requires collaboration among industrial companies, and VR technology providers must make sure the technology meets the training and safety needs of each industry.
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About The Authors
Peter Richmond is a product manager with 20 years of experience in the chemical and oil and gas industries. He holds a master’s degree in chemical engineering with French from the University of Manchester Institute for Science and Technology. After five years as a process engineer in separation and mass transfer, he joined the simulation sciences business of Invensys (now part of Schneider Electric). His focus is bringing the latest in immersive training technologies to the market to help customers achieve operational excellence and improved asset safety.
Following a hunch that there might be a missing planet in between Mars and Jupiter, early 19th-century astronomers serendipitously discovered the first asteroids. Today, spacecraft missions provide scientists a closer look at these important building blocks of our solar system.
Best Black Friday VR Headset Deals This Week*
*Deals are selected by our commerce team
Virtual reality is a fascinating way to travel using nothing more than the power of technology. With a headset and motion-tracking technology, VR lets you look around a virtual space as if you're actually there, or play a game as though you're in it.
Unless you're prepared to wait until next for Apple's AR/VR headset, the Vision Pro, these are the top headsets you can buy right now. Read on for our picks, followed by everything you need to know about VR to make a wise purchase.
Deeper Dive: Our Top Tested Picks
Meta Quest 3
Best Standalone VR Headset
Why We Picked It
The Meta Quest 3 is $200 more than the Quest 2, but it adds color pass-through cameras that make augmented reality experiences feasible, along with a higher resolution and a faster processor—a processor that packs more power than even the Quest Pro. In fact, the only thing the Pro has over this headset is its awesome eye-tracking technology.
Who It's For
Want to experience VR without cables? This is the standalone headset for you. The Quest 3 is wireless, powerful, sharp, and you can see through it in color. The Quest 2 is a good starting point if you're looking to spend less, but the Quest 3 is enough of a step forward that it's worth the extra cash.
Meta Quest 2
Best Affordable VR Headset
Why We Picked It
The Quest 2 (formerly the Oculus Quest 2) is Meta's $300 standalone VR headset. It's affordable for a VR platform, and you don't need cables or additional hardware. It's powered by mobile components, specifically the Qualcomm Snapdragon 865 chipset, and that's enough to run entertaining VR experiences. It has an incredibly robust library of those experiences, so you'll find something entertaining. You can also use it as a PC-powered headset with the $79 Link Cable.
Who It's For
This is a top VR headset, but its follow-up, the Meta Quest 3, is more compelling in every way (including a faster processor, a higher-resolution display, and color pass-through cameras). The Quest 3 also costs $200 more, which means the Quest 2 is the best budget-friendly VR headset you can buy. If you want to explore VR without spending a lot of money, this is a terrific starting point.
Sony PlayStation VR2
Best for PlayStation 5 Gamers
Why We Picked It
The PlayStation VR 2 is a significant upgrade over the original that combines the PlayStation 5's power with new eye-tracking and motion-control tech that makes VR games even more immersive. Plus, the lightweight headset has impressive specs, including a sharp OLED display that delivers a 2,000-by-2,040-pixel picture to each eye.
Who It's For
The PS VR2 is for gamers willing to go all-in on Sony's next-generation vision of virtual reality. After all, the headset's not inexpensive at nearly $600 and it lacks backward compatibility with original PlayStation VR games (which is why that model is still on this list). However, this comfortable and impressive hardware has a strong launch library that includes Horizon: Call of the Mountain and the Jurassic World Aftermath Collection.
Valve Index VR Kit
Why We Picked It
Valve's PC-tethered VR headset is pricey, and on paper it doesn't stand out much from the competition. The headset is just one part of the VR experience, though, and the Valve Index really impresses because of the other major component: the controllers. They're revolutionary, able to rack individual finger movements and make games (that take advantage of the feature) much more immersive than the standard trigger grips on other controllers. It's amazing to see your fingers wiggle in Half-Life: Alyx.
The headset itself, while not outstanding, still offers crisp, smooth graphics with a high refresh rate, too. The system integrates with Valve's Steam store through SteamVR, so there's an incredibly large library of VR games, even if only a tiny fraction might bother with the finger support.
Who It's For
This is the go-to VR headset for use with PCs, thanks to its strong performance and revolutionary controllers. If you're just starting with VR on PC, go with this one. If you already have a SteamVR-compatible headset, though, such as the HTC Vive, the Vive Cosmos Elite (not the regular Cosmos), or the Vive Pro 2 along with their base stations, you can buy the controllers for $280 to breathe new life into your VR experience without investing in the full Valve Index system.
HTC Vive Pro 2
Best for the Highest-Resolution VR
Why We Picked It
This advanced, semi-consumer VR headset targets both enthusiasts and professionals with the sharpest picture available at 2,448 by 2,448 pixels per eye. It easily offers the best visuals we've seen in VR so far, though at a hefty price: The headset alone is $799, and that doesn't factor in the base stations and controllers (but on the bright side, you can use the Valve Index controllers with it).
It works with SteamVR just like the Index, and has its own VR software store in the form of Viveport. The store offers the subscription-based Viveport Infinity service that provides unlimited access to VR experiences, instead of a la carte software purchases. That's a nice bonus outside of SteamVR.
Who It's For
If you want the best VR experience available without diving into pro-level extremes, the Vive Pro 2 combined with Valve Index controllers is the combination to go with. It'll cost you at least $1,300 before factoring in a PC with the specs to take advantage of the headset's power, but you'll enjoy amazing visuals and controls.
Meta Quest Pro
Best for Pros and Enthusiasts
Why We Picked It
The Meta Quest Pro is an impressive headset that features cool eye-tracking and face-tracking tech. It costs significantly more than the Quest 2 and Quest 3, however, so you really need to be sold on the eye tracking before you buy in.
Who It's For
The Meta Quest Pro is for professionals who need a capable VR headset for collaboration purposes, and for enthusiasts who want to play with the excellent eye-tracking and face-tracking tech.
Buying Guide: The Best VR Headsets for 2023
Which VR Headset Is the Best?
Modern VR headsets now fit under one of two categories: tethered or standalone. Tethered headsets, such as the HTC Vive Pro 2, PlayStation VR, and Valve Index are physically connected to PCs (or in the case of the PS VR and PS VR 2, a PlayStation 4 or PlayStation 5). Their cables makes them a bit unwieldy, but putting all of the video processing in a box that you don't need to directly strap to your face means your VR experience can be a lot more complex. Either external sensors or outward-facing cameras provide full 6DOF (six degrees of freedom) movement tracking for both your head and your hands, thanks to motion-sensing controllers.
The least expensive tethered options are currently around $400, and that's before you address the processing issue; the HP Reverb G2, Valve Index, and Vive Pro 2 need powerful PCs to run, while the PS VR requires a PlayStation 4 and the PS VR2 requires a PlayStation 5.
Standalone headsets offer the greatest physical freedom by completely removing the cables and not requiring an external device to handle processing. The Meta Quest 2, Quest Pro, and Quest 3 use similar outward-facing cameras to the now-discontinued Oculus Rift S to provide 6DOF motion tracking, and similar 6DOF motion controls. They lack a dedicated gaming PC's processing power on their own, but their high-end mobile processors (especially the Quest Pro's Snapdragon XR2+) push detailed, smooth graphics. They also support PC-tethered VR with an optional cable.
Apple Vision Pro (Credit: Apple)
There's one more major headset to look forward to further down the line. Apple is preparing to launch the Vision Pro, a $3,500 AR/VR headset scheduled to come out early next year. It seems technically impressive, with at least iPad Pro-level hardware and features like eye-tracking and iris-scanning. It's really expensive, though, and whether or not developers support it is a big question mark.
Meta emphasizes that the Quest 2, Quest 3, and Quest Pro are all devices for its "metaverse," which is still fairly ill-defined apart from a few specific apps under the Meta Horizon name. It remains a vague concept, but the Quest headsets are the best jumping-off points for exploring the company's vision. Our metaverse guide will help you understand what's happening, based on the few hard details.
Meta's vision of the metaverse hasn't really panned out, and the aforementioned Horizon Worlds app is a ghost town. On the other hand, platforms and games that don't call themselves metaverse like Roblox and VRChat have effectively become popular multimedia experiences crafted and curated by users. You can also use them outside of VR.
The Best Augmented Reality (AR) Headsets
You might have seen other headsets pop up over the last few years, including the Microsoft HoloLens and the Magic Leap One. They aren't on this list for a few reasons, but the biggest one is that they're augmented reality (AR) headsets, not virtual reality headsets. And yes, there's a difference.
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Basically, these AR headsets have transparent lenses that let you look at your surroundings instead of completely replacing your vision with a computer-generated image. They project images over whatever you're looking at, but those images are designed to complement and interact with the area around you. You can make a web browser pop up in the middle of a room, for instance, or watch animals run around your coffee table. It's fascinating technology that could hint at the future of computing.
The emphasis here is on the future, as in several years away. That brings us to the second biggest reason the HoloLens and Magic Leap One aren't in this list: They aren't consumer products. Both devices are purely intended as development hardware, so AR software can be made for their platforms. Considering each headset costs several thousand dollars, you shouldn't expect a large library of AR experiences for a while. Outside of specific enterprise and education uses, AR headsets are an early adopter playground at best, and not for most people.
With that in mind, we'll continue to track the best new VR headsets as they are released, so make sure to check back soon for updates. And after you find the right headset, check out our list of the best VR games.
MID-MICHIGAN (WJRT) - Henry Ford Health in Detroit is taking over operations of eight Ascension Michigan, including one in Mid-Michigan.
The health care systems announced a joint venture on Wednesday. Ascension Genesys Hospital in Grand Blanc Township will join the Henry Ford system with the change, along with seven other Detroit-area Ascension hospitals.
"Together we can expand healthcare services and deliver innovations in care – from prevention and early detection through the treatment of complex conditions – to more people and communities across our state, including those who are most vulnerable," Henry Ford Health President and CEO Robert Riney said in a statement.
The eight hospitals included in the joint venture will be rebranded as Henry Ford Health with headquarters in Detroit. Discussions will continue on whether they will continue following a Catholic identity established with Ascension.
"Together, we will make significant strides in improving the health of Michigan communities through unparalleled investments in critical community health initiatives, as well as contributing secure, high paying jobs and other related employment," said Ascension Michigan Senior Vice President Carol Schmidt, the Michigan market ministry executive.
The combined health system will employ 50,000 people with 550 care sites around Southeast Michigan.
"We share a deeply-rooted dedication to providing world-class healthcare that everyone deserves, regardless of geographic, demographic, or socioeconomic status," Riney said.
The joint venture will not include Ascension St. Mary's Hospital in Saginaw, Ascension St. Joseph Hospital in Tawas City or Ascension Standish Hospital. They all will remain under the Ascension banner.
The new Henry Ford Health system will be the second largest health care system in Michigan behind Corewell Health, which was created with a merger between Spectrum Health in West Michigan and Beaumont Health in Metro Detroit.
Henry Ford Health says the joint venture with Ascension Michigan will allow both hospital systems to Improve patient outcomes, lower costs and expand access to care.
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