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Genesys Cloud Certified Professional - Contact Center Administration
Genesys Administration education
Killexams : Genesys Administration education - BingNews https://killexams.com/pass4sure/exam-detail/GCP-GC-ADM Search results Killexams : Genesys Administration education - BingNews https://killexams.com/pass4sure/exam-detail/GCP-GC-ADM https://killexams.com/exam_list/Genesys Killexams : Online Education Administration Master's Degree No result found, try new keyword!Education administration professionals unite teachers, students and families in the pursuit of academic success. There are several directions a professional earning an online master’s degree in ... Fri, 26 Apr 2019 03:16:00 -0500 text/html https://www.usnews.com/education/online-education/education-administration-masters-degree Killexams : Lumen expands Genesys partnership to offer holistic, cloud-based solution for contact centers

Lumen's global network now paired with experience-orchestration capability from Genesys

DENVER, Dec. 7, 2022 /PRNewswire/ -- Contact centers are looking to transition quickly from physical, on-premises solutions to cloud-based and hybrid models. This helps them gain flexibility, data security, functionality, and reduced costs, and it is why Lumen Technologies® (NYSE: LUMN) today announced the launch of Lumen Solutions for Contact Center – Genesys Cloud. The new service is the result of Lumen's expanded partnership with Genesys®,  the global cloud leader in experience orchestration and one of the world's premier contact center technology providers.

Lumen Logo (PRNewsfoto/Lumen Technologies)

As a network partner and CCaaS provider, Lumen's holistic contact-center solution is unique in the marketplace.

For details, visit https://lumen.com/en-us/communications/genesys-cloud

Speed Read:

  • Lumen Solutions for Contact Center – Genesys Cloud is a Contact Center as a Service (CCaaS).

  • It enables a seamless move from legacy, capital-intensive contact center services to a flexible, cloud-based or hybrid solution that drives customer retention, increases productivity and decreases costs.

  • The service is an all-in-one contact center solution for enterprise-grade and Public Sector-grade communications, collaboration, and customer experience management.

  • As a modern, API-first, experience-orchestration platform, Genesys Cloud enables organizations to coordinate every customer interaction and touchpoint with frictionless and connected experiences for customers and employees.

  • CCaaS is a framework that combines contact center hosting principles and cloud-based contact center infrastructure.

"Moving from older contact center infrastructure to the latest technologies is a major change for companies, but the massive improvements to efficiency and effectiveness make it worth the effort," said Craig Richter, senior director of UC&C product management for Lumen. "Legacy platforms are capital intensive, while newer cloud-based or hybrid solutions are much more flexible and cost effective."

Richter continued, "Lumen is helping customers rapidly adapt without investing capital or IT resources. We can do this because we have more than 30 years in the contact center business, and we leveraged that knowledge to inform our new suite of CCaaS offerings. Additionally, as a network partner and CCaaS provider, we offer a holistic solution that is unique in the marketplace. This combination of expertise and capabilities is powerful, and customers are leaning on us to build efficient, stable, cost-effective contact center operations; create positive experiences for their customers; and ultimately Improve their bottom line."

Tech Talk:

  • Lumen Solutions for Contact Center – Genesys Cloud incorporates advanced contact center functionality that handles every aspect of customer interaction. This includes but is not limited to:

  • With real-time monitoring and supervision and insightful data analytics from Genesys Cloud, companies can leverage artificial intelligence to automate customer interactions through voice (voicebots) or chat (chatbots).

  • Lumen Solutions for Contact Center – Genesys Cloud is currently available for enterprise customers. A FedRAMP-compliant solution for the Public Sector will be available in the coming months.

"Our expanded partnership with Lumen will offer customers a way to orchestrate end-to-end journeys," said Marc Donnelly, vice president of partner and alliances at Genesys. "This solution enables them to listen to and understand their customers and employees, predict actions, and shape what comes next to drive meaningful business outcomes."

Lumen Solutions for Contact Center – Genesys Cloud comes at a time when companies are more focused than ever on the customer experience. "According to our research, customer engagement technology will be hot in 2023, with 65.1% of companies planning to increase their spending — more than any other area, including security, professional services, WAN, or wireless," says Robin Gareiss, CEO of Metrigy. "Many companies are moving to cloud platforms to Improve agility and to better serve remote workers, and 37.8% use or plan to use service providers such as Lumen for a variety of reasons, including solid network performance/reliability, lower costs, security capabilities, and bundled services. The Lumen/Genesys partnership delivers the benefits of a cloud platform with the additional value a network service provider brings."

Additional Resources:

About Lumen Technologies and the People of Lumen:

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With approximately 400,000 route fiber miles and serving customers in more than 60 countries, we deliver the fastest, most secure platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about the Lumen network, edge cloud, security, communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com/home, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies. Lumen and Lumen Technologies are registered trademarks in the United States.


View original content to download multimedia:https://www.prnewswire.com/news-releases/lumen-expands-genesys-partnership-to-offer-holistic-cloud-based-solution-for-contact-centers-301696548.html

SOURCE Lumen Technologies

Wed, 07 Dec 2022 00:11:00 -0600 en-US text/html https://www.yahoo.com/lifestyle/lumen-expands-genesys-partnership-offer-130400599.html
Killexams : Lumen offers contact center solution with Genesys

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Killexams : Microsoft unveils new Azure Service, Genesys Engage - Neowin

In latest cloud-related moves, Microsoft launched a new Applied Cloud Stories initiative, and opened a new datacenter region in Israel. The tech giant also announced yesterday that Azure Databricks had become the latest Azure service to become HITRUST CSF compliant.

Today, Microsoft has unveiled a new service for Azure in collaboration with Genesys. Arriving in late 2020, Genesys Engage will aim to offer contact centers a cooperative customer experience solution. Notably, enterprises are said to be able to maximize their investments through an agile architecture that allows for the utilization of simplified management and customer-centric experiences.

Kate Johnson, President of Microsoft U.S. commented in the following way on the firm's partnership expansion with Genesys:

"Large contact centers receive an exceptionally high volume of inquiries across a growing list of channels and platforms. One of the biggest challenges is connecting the details of every interaction across all channels to ensure each customer has a seamless experience. By leveraging Microsoft’s Azure cloud and AI technologies, Genesys is helping enterprises create a seamless customer journey with Microsoft's trusted, secure and scalable platform."

Microsoft has more in store in regards to further integration of its services with Genesys as well. These would include Teams, Dynamics 365, and the Azure Cognitive Service. More information on this will be released further down the road. Both companies are also working to make adoption of Genesys Engage a streamlined process through collaborative co-selling and marketing strategies.

You can learn more about this partnership on Microsoft's Transform blog, or by registering for the "Genesys Engage + Microsoft Azure: Transform your customer experience in the cloud" webinar that is to be held on March 4.

Mon, 05 Dec 2022 21:24:00 -0600 Hamza Jawad en text/html https://www.neowin.net/news/microsoft-unveils-new-azure-service-genesys-engage/
Killexams : What Is Educational Psychology? Theories, Degrees And Careers

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations.

If you’re interested in how people learn and process information, you might consider a career in educational psychology. This field sits at the intersection of education and psychology, which may be appealing to individuals who do not want to become teachers but who aspire to counsel students in educational settings. Career options include school counselor, educational consultant and research-based roles.

In this article, we’ll introduce you to the unique field of educational psychology, including common careers and their qualifications and earning potential.

What Does Educational Psychology Study?

Educational psychology professionals focus on the ways in which people learn and retain information. These professionals study various theories of educational development, all of which inform teaching styles employed in classrooms across the world.

Educational psychologists work with teachers and school administrators to put in place sound educational practices that benefit most of the student body. These psychologists may also help with more difficult issues, such as learning disabilities or students with low academic performance.

While most of an educational psychologist’s work takes place at the K-12 level, some also work with adults who have learning disabilities.

Educational Psychology Theories

The field of educational psychology is built on several theories regarding how people learn.


John Watson developed the behavioral theory of educational psychology in 1913. This theory states that people are born with minds that are essentially blank, and people’s behavior is a result of their surrounding environment. Behavioral theory places little focus on the idea of innate or inherited knowledge, focusing instead on how individuals gain knowledge through learning and conditioning.

Behavioral theory uses a system of rewards and punishments to change behavior. A good example of this is giving students points for good behavior and rewarding the class once they’ve accumulated enough points.


Psychologist Jean Piaget was a popular adherent to the developmental theory of educational psychology. This perspective asserts that people learn skills and concepts along a well-defined continuum involving growth and maturation. It examines how nature and nurture work together to shape a person’s development.

By understanding how children think as they move from one stage of life to the next, educational psychologists can build a better understanding of children’s development.


Cognitivism was developed in response to the theory of behaviorism, asserting that learners process information through the filter of what they already know. This theory emphasizes memory and organization. Classroom examples of cognitivism can include memorization, concept mapping and the use of analogies and metaphors to help with memory.


This perspective focuses on how students are constantly evolving and gaining knowledge during their learning journey. The theory places importance on real-world scenarios and using critical thinking skills to solve problems.

Psychologist Lev Vygotsky was a pioneer of constructivist theory. His research on the zone of proximal development, which separates tasks into three main categories based on skill level, is the main tenet of the cognitive theory of educational psychology.


This theory of educational psychology emphasizes how a person’s life experience can influence their understanding and processing of new information. Similar to both the constructivist and cognitive perspectives, this theory considers factors like the learner’s thoughts, feelings and personal experiences more heavily than other theories.

What Degrees Can You Get in Educational Psychology?

If you’re wondering how to become a psychologist in the education space, you can start by pursuing an undergraduate degree in just about any field. Specific bachelor’s degrees in educational psychology are rare, so prospective educational psychologists might instead pursue undergraduate degrees in history, business, general psychology or education.

Do you plan to start with a general psychology bachelor’s degree? Consider our list of the best online psychology degrees.

Master’s in Educational Psychology

At the master’s level, educational psychology learners complete both core curricula and elective courses. Typical master’s in psychology programs require a bachelor’s degree for admission and take two years of study to complete.

Most master’s programs in educational psychology combine core and elective courses, allowing students to choose their desired path within the field of educational psychology. Common coursework for a master’s in educational psychology includes human development, research and analysis, applied learning behaviors, consultation in special education, learning across the lifespan and qualitative approaches to education.

To learn more, check out our list of the best online psychology master’s degrees.

Doctorate in Educational Psychology

For many individuals pursuing careers in psychology, a doctoral degree is necessary. After completing a Ph.D. in educational psychology, students are prepared for careers as college professors, researchers or educational consultants.

Doctoral programs in educational psychology result in Ph.D., Ed.D. or Psy.D. degrees. Ph.D. graduates tend to pursue careers in research, while Ed.D. and Psy.D. graduates typically practice psychology in educational settings. Doctoral programs in psychology typically require either a bachelor’s or a master’s degree for admission and take between three and five years to complete.

Careers in Educational Psychology

Are you wondering what you can do with a degree in educational psychology? Below, we’ve outlined some popular career paths for students who pursue this degree.

Educational Psychologist

Median Annual Salary: $81,040
Projected Job Growth (2021-2031): +6%
Job Description: Educational psychologists study the ways in which people learn and process information. They often work in school settings but can also perform counseling services or conduct research in their field.

Educational Researcher

Average Annual Salary: Over $67,000
Job Description: Education researchers often work at colleges or universities. These professionals are tasked with analyzing academic departments to ensure they are using the most effective curriculum.

School Psychologist

Median Annual Salary: $78,780
Projected Job Growth (2021-2031): +6%
Job Description: School psychologists perform a variety of counseling and psychological services in schools. They develop and implement strategies to help schools address students’ educational or behavioral issues. School psychologists often work with at-risk or learning-disabled students to develop strategies to ensure academic success. We explore this position in detail in our guide on how to become a school psychologist.

College Counselor

Median Annual Salary: $60,510
Projected Job Growth (2020-2030): +10%
Job Description: School and college counselors work in educational settings to help students develop their paths to academic success. These counselors assist students with selecting majors or career paths.

Mon, 21 Nov 2022 03:28:00 -0600 Christin Perry en-US text/html https://www.forbes.com/advisor/education/what-is-educational-psychology/
Killexams : HGS Partners with Genesys

Guiding companies toward virtual contact center operations and cloud-based customer experiences

CHICAGO, Nov. 22, 2022 /PRNewswire/ -- Hinduja Global Solutions (HGS) (listed in BSE & NSE), a leading and innovative provider of solutions in consumer engagement, digital customer experiences (CX), and business process management (BPM), today announced a strategic partnership with Genesys®, a global cloud leader in customer experience orchestration. Genesys and HGS will combine software-as-a-service solutions with deep domain contact center expertise to simultaneously Improve interactions for customers and the employees who support them.

A common goal of the partnership is for clients to embrace the market's move toward empathic, virtual CX. Using the stable and enterprise-ready platform that Genesys provides, organizations are enabled to deliver artificial intelligence (AI)-powered, personalized experiences leveraging employees from work-at-home, hybrid, or traditional in-center locations.

HGS also chose Genesys for its dynamic, digital-first solutions that focus on the agent experience —measuring not only employee satisfaction, but also employee happiness. In addition, HGS believes Genesys has the tools to help facilitate interactions as well as increase the number of interactions supported.

Larry Fleischman, SVP Sales, Global BPO/BPM at HGS, said, "The world is changing, and more and more companies are demanding a work-at-home environment. HGS strives to find partners that have the ability to anticipate those changes, and Genesys is one of those companies. Their tools are already built for a post-COVID world. They're ready, they've been ready, and we're excited to help them bring it to market."

Businesses using the combined innovation of HGS and Genesys benefit from:

  • Helping customers create their own experiences
  • Giving end users the channels they prefer
  • Empowering agents with the right tools in order to perform tasks quickly, easily, and efficiently
  • Reducing attrition by focusing on agent happiness
  • Establishing the right balance of people and technology to enhance each and every interaction
  • Increasing the number of interactions customers have with brands, creating more positive experiences, and driving more customer loyalty

"In today's complex business environment, it's critical for organizations to scale empathy to create loyalty," said Ken Archer, SVP of Emerging Partners and Markets, at Genesys. "Through our end-to-end experience orchestration capabilities and partners like HGS, we're reaching new depths of the market to help more organizations provide unmatched customer and employee experiences."

HGS is confident that the people-first technology that Genesys provides will help HGS offer an attractive workspace environment for current and future hires, improving employee engagement and quality of service.

For more information or to connect with an expert, visit https://hgs.cx.

About Hinduja Global Solutions (HGS):

A global leader in optimizing the customer experience lifecycle, digital transformation, and business process management, HGS is helping its clients become more competitive every day. HGS combines automation, analytics, and artificial intelligence with deep domain expertise focusing on digital customer experiences, back-office processing, contact centers, and HRO solutions. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a "globally local" approach. HGS is present in seven countries, with over 21,600 employees across 38 delivery centers, making a difference to some of the world's leading brands across verticals. For the year ended March 31, 2022, HGS had revenues of Rs. 32,636.9 million (US$ 439 million), excluding revenues of the recently divested healthcare business.

Visit https://hgs.cx/ to learn how HGS transforms customer experiences and builds businesses for the future.

About Genesys

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of the cloud, digital, and AI technologies, organizations can realize Experience as a Service℠ for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper-personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine, Genesys enables true intimacy at scale to foster customer trust and loyalty.

HGS Media Contact:
Bryan Tapella
+1 815 530 3051


View original content to download multimedia:https://www.prnewswire.com/news-releases/hgs-partners-with-genesys-301684842.html


© 2022 Benzinga.com. Benzinga does not provide investment advice. All rights reserved.

Tue, 22 Nov 2022 00:12:00 -0600 text/html https://www.benzinga.com/pressreleases/22/11/n29821855/hgs-partners-with-genesys
Killexams : Genesys ranked highest in growth and innovation in 2022 Frost & Sullivan report

Cloud customer experience orchestration leader receives highest ranking in annual report for strength in AI and digital advancements

SAN FRANCISCO, Nov. 29, 2022 /PRNewswire/ -- Genesys®, a global cloud leader in customer experience orchestration, was named a leader by Frost & Sullivan in the annual Frost Radar™: North American Enterprise Cloud Contact Center Market 2022 report. Genesys ranked highest in innovation and growth for its artificial intelligence (AI) and digital capabilities to Improve both customer (CX) and employee experiences (EX).

Genesys logo (PRNewsFoto/Genesys)

Genesys attributes its leadership to the strength of its flagship Contact Center as a Service solution, the Genesys Cloud CX™ platform, enabling more than 4,000 organizations worldwide to orchestrate differentiated experiences through digital, AI and workforce engagement management capabilities.

The Frost & Sullivan report analyzes top industry players for their growth, innovation, roadmap, go-to-market strategies and investment in key trend areas. According to Frost, Genesys "continues to employ AI to Improve CX and EX, adding to its already robust AI-powered capabilities. For instance, in 2022, the company added Smart Advisor for agent assistance, increased its knowledge management capabilities, and made advancements in AI-powered forecasting, employee engagement, and predictive engagement with customers."

"In our complex business environment, organizations must drive continual customer value to foster loyalty and repeat business," said ML Maco, executive vice president of global sales and field operations at Genesys. "Recognition by Frost & Sullivan underscores our mission to help customers orchestrate experiences that make people feel seen, heard and understood, and the effectiveness of our digital and AI innovations in making that possible. This is the path toward deepening customer and employee relationships today — and ultimately long-term business success."

"Organizations are more steadily migrating to the cloud so they can rapidly innovate and deliver the service their customers expect," said Nancy Jamison, industry director in ICT at Frost & Sullivan. "Execution in evolving cloud-based customer care and advanced AI technologies to deliver great experiences were key components in Genesys leadership position in the enterprise-class segment."

In addition to its growth and innovation, Frost & Sullivan recognized Genesys for several key accomplishments, including:

  • Genesys continues to prioritize innovation. The company's annual R&D spend exceeded $300 million in FY 2022 and is one of the largest investments in CX across the market.

  • Genesys is increasing its developer community with more than 3,700 active developers and a 37% YoY growth. Notably, internal developers use the same APIs as the developer community to drive innovation.

  • Maintaining innovation, easy migration programs, competitive go-to-market strategies, and licensing all contribute to Genesys strong growth.

Read a complimentary copy of the Frost Radar:™ North American Enterprise Cloud Contact Center Market 2022 here.

About Genesys

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service® our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

©2022 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud CX,  and Experience as a Service are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.

Media Contacts:

Lauren Thompson
External Communications Specialist
+1 505.633.5917

Nectar Communications
+1 415.399.0181


View original content to download multimedia:https://www.prnewswire.com/news-releases/genesys-ranked-highest-in-growth-and-innovation-in-2022-frost--sullivan-report-301688583.html

SOURCE Genesys

Tue, 29 Nov 2022 08:10:00 -0600 en-US text/html https://finance.yahoo.com/news/genesys-ranked-highest-growth-innovation-130000977.html
Killexams : Master's in Higher Education Administration Online


With no set class meeting times, you can learn on your schedule and access online course materials 24/7.


Take advantage of some of the lowest online tuition rates in the nation, plus financial aid for those who qualify. We also make it easy to transfer to SNHU by accepting up to 12 credits from your previous institution.


Founded in 1932, Southern New Hampshire University is a private, nonprofit institution with over 100,000 graduates across the country. SNHU is accredited by the New England Commission of Higher Education (NECHE), a regional accreditor, which advocates for institutional improvement and public assurance of quality.

Recently, SNHU has been nationally recognized for leading the way toward more innovative, affordable and achievable education:

  • “Most Innovative” regional university honors from U.S. News & World Report each year since 2015
  • A $1 million grant from Google.org to explore soft skills assessments for high-need youth
  • Recognition as a 2017 Digital Learning Innovator by the Online Learning Consortium


At Southern New Hampshire University, you'll have access to a powerful network of more than 200,000 students, alumni and staff that can help support you long after graduation. Our instructors offer relevant, real-world expertise to help you understand and navigate the field. Plus, with our growing, nationwide alumni network, you'll have the potential to tap into a number of internship and career opportunities.


According to the National Center for Education Statistics, more than 19 million students enrolled in U.S. degree-granting postsecondary institutions in 2018 – nearly 7 million of those learners participated in distance learning.2

While the demand for more flexible and adaptable higher education has existed for decades, 2020 has been a reminder of the importance and urgency. When you choose to earn your degree at SNHU, you'll be learning from a leader in online education.

96.5% of students would recommend SNHU.3 Discover why SNHU may be right for you.

Thu, 02 Dec 2021 09:51:00 -0600 en text/html https://www.snhu.edu/online-degrees/masters/ms-in-higher-education-administration
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