ADM-261 resources - Service Cloud Administration Updated: 2023
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Exam Code: ADM-261 Service Cloud Administration resources November 2023 by Killexams.com team|
ADM-261 Service Cloud Administration
Exam Details for ADM-261 Service Cloud Administration:
Number of Questions: The exam consists of approximately 60 multiple-choice and multiple-select questions.
Time Limit: The total time allocated for the exam is 105 minutes (1 hour and 45 minutes).
Passing Score: To pass the exam, you must achieve a minimum score of 65%.
Exam Format: The exam is conducted online and is proctored. You will be required to answer the questions within the allocated time frame.
1. Service Cloud Overview:
- Introduction to Service Cloud and its features
- Differentiate between standard and custom objects in Service Cloud
2. Service Cloud Console:
- Understand the Service Console and its capabilities
- Configure console components and settings
- Customize the console layout and design
3. Service Cloud Data Model:
- Understand the data model for cases, accounts, contacts, and assets
- Configure and manage case assignment rules
- Set up and use case escalation rules
4. Service Cloud Automation:
- Create and manage workflows and process builder in Service Cloud
- Use escalation rules and auto-response rules to automate case management
- Implement entitlement processes for service level agreements (SLAs)
5. Service Cloud Security and Access:
- Configure profiles and permission sets for Service Cloud users
- Define data sharing rules and roles
- Implement field-level security and record-level security
6. Service Cloud Analytics and Reporting:
- Create and customize reports and dashboards for service metrics
- Understand and utilize Service Cloud Einstein Analytics features
- Monitor and track agent performance and customer satisfaction metrics
7. Service Cloud Implementation Strategies:
- Understand best practices for Service Cloud implementation
- Plan and execute a successful Service Cloud deployment
- Manage change and adoption within the organization
1. Understand the core features and components of Service Cloud.
2. Configure and customize the Service Console to meet specific business requirements.
3. Manage and automate case management processes using workflows, process builder, and rules.
4. Implement security measures and control access to Service Cloud data.
5. Generate reports and dashboards to monitor service metrics and agent performance.
6. Develop and execute a Service Cloud implementation strategy based on best practices.
The exam syllabus covers the following topics:
1. Service Cloud Overview
- Standard and custom objects
- Service Cloud features and benefits
2. Service Cloud Console
- Console components and settings
- Console layout and design customization
3. Service Cloud Data Model
- Cases, accounts, contacts, and assets
- Case assignment and escalation rules
4. Service Cloud Automation
- Workflows and process builder
- Escalation rules and auto-response rules
- Entitlement processes
5. Service Cloud Security and Access
- Profiles and permission sets
- Data sharing rules and roles
- Field-level security and record-level security
6. Service Cloud Analytics and Reporting
- Reports and dashboards customization
- Service Cloud Einstein Analytics
- Agent performance and customer satisfaction metrics
7. Service Cloud Implementation Strategies
- Best practices for implementation
- Deployment planning and execution
- Change management and adoption strategies
|Service Cloud Administration|
Salesforce Administration resources
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Marketing-Cloud-Consultant Salesforce Certified Marketing Cloud Administrator
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Pardot-Consultant Salesforce Certified Pardot Consultant
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CPQ-211 Salesforce CPQ Admin Essentials for Experienced Administrators
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Salesforce-Certified-Education-Cloud-Consultant Salesforce Certified Education Cloud Consultant
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Service Cloud Administration (SU21)
UC wants to implement a Knowledge management process with the following requirements: It must contain four
different kinds of content: customer FAQs, product specifications, contact center procedures, and product manuals. It
must provide the ability to filter Knowledge search results by a single product, multiple products, or all 56 products.
Any product-related content created by contact center agents must be approved by the contact center manager and the
Knowledge manager before being published. Product content should only be visible internally to contact center agents
who handle the product.
How should a consultant recommend that Knowledge be configured?
Choose 3 answers.
A . Configure workflow rules for each data category
B . Configure article types for each kind of content
C . Define approval processes for eacharticle type
D . Define approval processes for each product
E . Configure data category values for each product
Universal Containers purchased Knowledge and would like to implement it as soon as possible.
What approach should a consultant recommend?
A . Activate Knowledge One within the Salesforce Console for Service.
B . Create a Knowledge Visualforce component on the case detail page.
C . Activate Knowledge One on the case detail page.
D . Create a Knowledge Visualforce component within the Salesforce Console for Service.
Universal Containers wants to implement best practices for its customer support teams and has decided to follow a
Knowledge-Centered Support (KCS) methodology Which two benefits can be expected from KCSadoption? Choose 2
A . A knowledge article life cycle that is implemented correctly the first time and does not need to change
B . Reduced first contact resolution
C . A knowledge article life cycle that evolves based on usage and demand
D . Reduced issue resolution time
Universal Containers agents need to be more productive when cases. Agent want to send email to customers prior to
violating an SLA based on three different SLA levels using macros.
What two solutions can a consultant suggest to meet the agents requirements?
Choose 2 answers
A . Add multiple ELSE IF blocks after the IF block
B . Add conditional logic to the instructions
C . Create a formula to build the macro logic around
D . Add a formula block to the macro
Which two configuration steps are required before quick actions can be used in Macros?
A . Global Actions needs on the publisher layout.
B . Quick Actions must be enabled in the org.
C . The specific quick action must be added to the case Feed.
D . The specific quick action must be added to the case record Type.
What should a consultant recommend to ensure chat requests contain enough information for reps to effectively
A . Customize the lightning console that page.
B . Configure a chat validation rule.
C . Customize the pre-chat form.
D . Configure lightning guided engagement.
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster
Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and
making sure agents can work from the production copy until production is restored. The results of the exercise are
provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A . Allow the exercise to be done in a Production instance
B . Use a Full copy sandbox for the DR exercise
C . Use a Partial sandbox for the DR exercise
D . Use a Developer Pro sandbox for the DR exercise
A clients Support Call Center has seen an increase in call volume on a new product line. The agents are having
problems resolving issues and have been escalating to Tier 2 for support.
Which action should be taken to reduce the call volumes and escalations?
A . Create Knowledge Articles and publish internally and publicly.
B . Configure IVR routing to bypass Tier 1 for the product line.
C . Configure Omni-channel to assign cases directly to Tier 2.
D . Create a dashboard to track and manage call volumes by type.
Field engineers often need to access current inventory levels of products the customer has purchased while at customer
Which solution should a Consultant recommend to meet this requirement?
A . Implement Field Service Lightning.
B . Integrate with an enterprise resource planning system.
C . Develop and publish a knowledge management system
D . Configure Visual Flows on Salesforce mobile.
Universal Containers recently deployed a Salesforce Knowledge implementation, but is looking to evaluate the quality
of the articles being produced.
What should the Consultant recommend to gather information on Knowledge article usefulness?
A . Contact Salesforce to send a report on article efficacy.
B . Send out a monthly survey to customers requesting feedback.
C . Install Knowledge Base Dashboards and Reports AppExchange package.
D . Create a group of super users that will evaluate and manage articles.
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Leigh Richards has been a writer since 1980. Her work has been published in "Entrepreneur," "Complete Woman" and "Toastmaster," among many other trade and professional publications. She has a Bachelor of Arts in psychology from the University of Wisconsin and a Master of Arts in organizational management from the University of Phoenix.
Customer relationship management platformÂ Salesforce has collaborated with the Information and Communication Technology (ICT) Academy and the All-India Council for Technical Education (AICTE) to introduce the Educatorâs Empowerment Program (EEP) on Salesforce Technologies.Â
Sanket Atal, Managing Director - India Site, at Salesforce India, said, âThe Educatorâs Empowerment Program on Salesforce Technologies is a testament to our dedication to elevating the standards of technical education in India. Through this program, we aim to equip educators with the skills and expertise required to stay ahead in their field, foster innovation, and prepare students for the challenges of the future.â
The company noted that this collaboration is driven by the collaborators' shared vision to empower educators with the knowledge and skills they need to thrive in the ever-evolving landscape of technical education, thereby ensuring quality education for the learners.
âWe believe this initiative will not only benefit educators but also lead to an enriched and dynamic learning experience for students across the country and thereby empower the education landscape,â Atal from Salesforce explained.
Salesforce said that the program will support virtual internships, leveraging Trailhead, their free online learning platform as part of the instructional practice. Three specific tracks have been identified, which include the Salesforce Platform Developer Track intended for individuals who have knowledge, skills, and experience building custom applications on the Lightning Platform.Â
T. G. Sitharam, Chairman at AICTE, noted, âIn this dynamic and fast-changing world, it is paramount that we give our teachers new skills, and more exposure to professional development programs that prepare students to be confident of adapting to the environment. We are delighted to partner with Salesforce through the ICT academy, to ensure upskilling of students with new concepts and techniques and encourage learning of Salesforce technologies to support learners' needs.â
The Salesforce Administrator Track, a guide to customise the platform while connecting business and technology and lastly, MuleSoft training on seamlessly inter-connection of data, applications and devices across on-premises and cloud computing environments, the company said.
Hari Balachandran, CEO at ICT Academy, added âICT Academy in association with AICTE and Salesforce, is proud to bring the âEducators Empowerment Programâ on the Salesforce Technologies to the faculty members of higher education institutions across India. The initiative exemplifies our unwavering commitment to fostering educational excellence. By investing in our faculty's professional growth and equipping them with the latest teaching methodologies and skills, we are creating a ripple effect that will positively impact our entire academic community.â
Partners in Innovation
Fred Hutchinson Cancer Centerâs in-house expertise puts world-class technologies at your fingertips. Through Shared Resources, investigators in the Fred Hutch/University of Washington/Seattle Children's Cancer Consortium and at external academic and industry organizations can access cutting-edge services tailored to their specific research goals, including novel assay development or early access to new technologies.
Shared Resources comprises over a dozen cores that help drive advances by integrating dedicated experts and sophisticated technologies across the entire research pipeline, from basic science to clinical trials. This seamless experience encompasses all phases of technology selection, experimental design, and data generation and analysis.
How We Advance Science
Fred Hutch Shared Resources cores are powerful assets for science. From genomics to microscopy to proteomics, these resources provide centralized, equitable and efficient access to powerful technologies and expertise in support of scientific discovery.
In addition to our work within our Cancer Consortium, Shared Resources cultivates partnerships with external institutions and clients in academia and industry. Weâre proud to offer scientists and biotechnology partners around the country the opportunity to access our scientific services in support of their basic, translational or clinical research.
Register By: December 02 Classes Start: December 04
The MBA That Fits Your Life
MBA in HR Online Program Overview
A human resources concentration built into an MBA? That's the type of degree that can fit well into your career-advancement goals.
The Master of Business Administration (MBA) in Human Resources at Southern New Hampshire University prepares you to take on this increasingly important role. And because itâs an MBA, its approach to the HR discipline is to enhance your business acumen first and foremost, along with your ability to drive change.
The program lays a foundation in standard business administration topics, weaving courses like leadership, marketing, finance and operations throughout your coursework. You'll dive into them in different ways. For example, you won't just learn about leadership, you'll learn how to lead people, organizations and organizational change.
The comprehensive nature of this program makes it a great option for anyone interested in honing their business skill sets, strengthening marketability and increasing career opportunities â whether you're a latest undergraduate, a well-established professional or somewhere in between.
With only 30 credits required to graduate for just over $19k, the new MBA program also allows you to move through your core coursework faster and for less, even giving you the ability to finish in about a year should you choose to take part full time.
However, despite the accelerated timeline, you can still anticipate the same level of rigor and complexity that you would find in a traditional MBA, allowing you to get the most out of your program in the least amount of time.
"Everything is business as you progress up the ranks of leadership,â said Kate Noor, an MBA academic advisor at SNHU.Â
As with all of our HR programs, the MBA in Human Resources aligns with SHRMâs guiding principle â that human resource professionals must be prepared to play a key role in the success of today's agile companies. SHRM is considered the industry standard in HR credentialing.
The coursework was designed to include competencies found in the SHRM Book of Competency and Knowledge (SHRM BoCKâ˘), which forms the basis for SHRM-issued HR credentialing opportunities. The SHRM BoCK covers the 8 behavioral competencies and HR knowledge human resources professionals need to do their best work.1
Melanie Rowe â18G says her MBA in HR prepared her on many levels.
âThe classes at SNHU have taught me a lot about change management, people management, group dynamics, company culture and leadership,â she said. âIâve used this knowledge in my relationship management and to position myself as an informal leader, which makes it easier for me to recommend and implement change.â
What You'll Learn
How You'll Learn
At SNHU, you'll get support from day 1 to graduation and beyond. And with no set class times, 24/7 access to the online classroom and helpful learning resources along the way, you'll have everything you need to reach your goals.
The HR role will continue to evolve as companies in every industry adjust to the long-term effects of events like the COVID-19 pandemic.
But whether the workforce expands or contracts as organizations retool, there could always be demand for strong human resource leadership.
Results from the 2021 Graduate Management Admission Council (GMAC) Demand for Graduate Management Talent Survey show that businesses are seeking qualified MBA degree holders to assist with organizational restructuring fueled by the pandemic. And according to the 2021 GMAC Enrolled Student Survey, almost 8 in 10 enrolled students who responded agree that a graduate business education is a worthwhile investment, even in times of economic uncertainty.2
Likewise, most survey respondents feel confident in their employability in the face of the many challenges imposed by the global pandemic.2
This speaks to the value that earning your MBA in Human Resources can add to your resume, despite the ever-changing landscape. It's one of the most respected and versatile degrees in business, and it can help qualify you for a number of roles at the management level or above by furnishing you with both the strategic and soft skills needed to succeed in times of uncertainty.
Some of the top needed skills from MBA degree holders include leadership, strategy and innovation, decision making, and strategic and systems skills, according to GMAC.2 All of these skills are woven into SNHU's MBA in HR, plus embedded industry-aligned credentials are offered in many of these key areas.
Deborah Gogliettino, SNHUâs associate dean for human resources, explains it further.
âHR professionals need to understand business and think business first,â she said. âThey also need to recognize that almost everything they need to do is to be done through other people â line managers, employees and their colleagues. Hence, they need to be able to build effective influencing and relationship skills.â
Earning your MBA in Human Resources can prepare you to pursue a variety of positions, including:
The outlook is good for these roles. According to the 2021 GMAC Demand for Graduate Management Talent Survey, demand for graduate management talent is returning to pre-pandemic levels.2 So whether youâre entering the HR field or looking to step up into management with your current employer, the MBA in HR can take you in a number of directions.Â
Youâll find your MBA HR degree opens doors in managerial and executive positions across a diverse range of industries. According to the BLS,3 those industries include:
Results from the 2021 GMAC Demand for Graduate Management Talent Survey also show that growth in the technology sector specifically has fueled the hiring of business school graduates.2
The beauty of an MBA in Human Resources is its versatility to cut across industries and areas of interest.
âA studentâs decision to be in one industry or another has to do with their passions,â said Gogliettino. âI like mission-driven organizations. I like the multi-layers of complex issues you get in healthcare. But a student whoâs adept at HR can work in any industry.â
If the C-suite is in your sights, an MBA in HR can help you get there faster. While every business values people management skills, many employers place greater emphasis on the ability to manage programs that affect their entire workforce. And, according to the BLS, employers generally compensate better for these skill sets.2
However, no matter which direction or industry you choose, MBA degree holders command some of the highest average starting salaries according to GMAC, with a median starting salary of $115,000.2 So not only is the program designed to equip you with the necessary skills to excel in business and HR, getting your MBA in HR degree could lead to higher earning potential.
Job Growth and Salary
The MBA in HR could put you on a growing, lucrative path.
The outlook looks good for roles through 20313:
And the 2021 median salaries for jobs were much higher than the pay of all workers combined3:
Understanding the numbers
Where Could You Work?
Some of the largest employers of HR managers are:
Professional, Scientific and Technical Services
Provide a number of services, such as payroll, consulting, training and acquisition, among other roles.
Corporations and Enterprises
Serve in an HR leadership position that gives you the opportunity to make decisions that can move organizations forward.
Manage HR functions in an industry that you're passionate about, like computers, furniture, textiles, food and more.
Become an HR leader in a fast-growing field, making employee-focused, data-driven decisions aimed at improving patient outcomes.
Start Your Journey Towards an Online Human Resources Degree
Why SNHU for Your MBA in Human Resources Online
With no set class meeting times, you can learn on your schedule and access online course materials 24/7.
As part of our mission to make higher education more accessible, weâre committed to keeping our tuition rates low. In fact, we offer some of the lowest online tuition rates in the nation.
Prior coursework and work experience could also help you save time and money. SNHUâs transfer policyÂ allows you to transfer up to 12 credits from your previous institution. You could also earn college credit for previous work experience.
Founded in 1932, Southern New Hampshire University is a private, nonprofit institution with over 160,000 graduates across the country. SNHU is accredited by the New England Commission of Higher Education (NECHE), a regional accreditor, which advocates for institutional improvement and public assurance of quality.Â
Recently, SNHU has been nationally recognized for leading the way toward more innovative, affordable and achievable education:
At Southern New Hampshire University, you'll have access to a powerful network of more than 300,000 students, alumni and staff that can help support you long after graduation. Our instructors offer relevant, real-world expertise to help you understand and navigate the field. Plus, with our growing, nationwide alumni network, you'll have the potential to tap into a number of internship and career opportunities.
93.6% of online students would recommend SNHU (according to a 2022 survey with 17,000+ respondents). Discover why SNHU may be right for you.
Expanding access to quality higher education means removing the barriers that may stand between you and your degree. Thatâs why you can apply at any time and get a decision within days of submitting all required materials:
Acceptance decisions are made on a rolling basis throughout the year for our 5 graduate terms.
How to Apply
If youâre ready to apply, follow these simple steps to get the process going:
What SNHU Graduates are Saying
Melanie Rowe â18G
âAs a director, itâs important to have a good business foundation in addition to expertise in your field. SNHUâs MBA program allows me to take the core business classes I need to be a director in addition to the HR classes I would take if I was just pursuing a masterâs degree in HR.â
Courses & Curriculum
The business world needs well-educated human resource professionals more than ever.
SNHU's MBA in Human Resources online was designed to expand your expertise on a wide range of human resource management topics. Like all of our online MBA programs, it explores todayâs most relevant themes, including ethics and corporate social responsibility, leadership, strategy, management, technology and innovation. And because itâs an online program, it allows you to build relationships with a diverse group of students while enhancing the âsoft skillsâ that are so essential to success in business.
âAn MBA is great for those in a âtraditionalâ business setting, but every industry has room for an MBA in some capacity. What you learn is beyond just crunching numbers," said SNHU academic advisor Kate Noor.
The MBA in HR consists of 7 core MBA courses and 3 human resource courses. Depending on your academic background, you may need to supplement the core courses with business foundation coursework. However, those with a bachelorâs in business administration, human resources or a related area may be able to waive one or more foundations â and jump into the core more quickly.Â
The MBA in HR program follows the same structure as our other MBA programs, allowing you to:
The MBA human resource management concentration stresses the strategic nature of the HR role. Youâll learn how the HR system helps drive the overall organizational mission and see its impact from both a human resource and business perspective. Broad themes include:
The human resource courses that make up SNHUâs concentration align with the guiding principles of the Society for Human Resource Management (SHRM), the industry standard in HR credentialing. Coursework emphasizes competencies in the SHRM Book of Competency and Knowledge (SHRM BoCKâ˘), which forms the basis for SHRM credentials.1
As you progress through the MBA in HR program, you may take these 3 concentration courses:
As you complete your MBA in Human Resources concentration courses, youâll learn to lead and operate within cross-functional teams by effectively navigating the complexities of HR management.
âHR is complex, because it has a lot of different variables to it,â said Deborah Gogliettino, SNHUâs associate dean for human resources. âItâs not something you can wing. You have to know the business plus employment laws, federal and state. You answer questions every day in your work.â
Melanie Rowe '18G works for a nonprofit and believes âitâs important to have a good business foundation in addition to expertise in your field.â She most enjoys working in compliance, because she likes âbeing involved in the action."
âCompliance lets me get involved in every department in the organization,â she said. âI get to learn how everything functions, help fix things that arenât working and ensure that our process and programs are supporting the organizationâs sustainability.â
SNHU also offers a graduate certificate in human resource management, which MBA in HR students can take as a standalone or fold into their program with minimal additional courses. Taking advantage of this opportunity lets you walk away with not one but two in-demand credentials. Together, these two credentials provide robust competency in multiple areas of business as well as HR â an ideal way to increase your knowledge, skills and marketability.
Don't have a business background? No problem. Our MBA is accessible to everyone. Interested students must have a conferred undergraduate degree for acceptance, but it can be in any field. Those without an undergraduate degree in business or a related field may be asked to complete up to 2 foundation courses to get started. These foundations cover essential business skill sets and can be used to satisfy elective requirements for the general-track MBA. With foundations, the maximum length of your online MBA would be 36 credits.
Attend full time or part time. Students in the MBA have the option to enroll full time (at 2 classes per term) or part time (with 1 class per term). Full-time students should be able to complete the program in about 1 year, while part-time students could finish in about 2 years. Our students are busy, often juggling jobs, family and other obligations, so you may want to work with your academic advisor to identify the course plan that works for you. The good news is, you can switch from full time to part time and back again as often as you want.
Minimum Hardware Requirements
Master of Business Administration (MBA) Technical Requirements
Video Communication Platform:
Internet Connectivity for Virtual Labs:
Southern New Hampshire University is a private, nonprofit institution accredited by the New England Commission of Higher Education (NECHE)Â as well as several other accrediting bodies.
Tuition & Fees
Tuition rates for SNHU's online degree programs are among the lowest in the nation. We offer a 25% tuition discount for U.S. service members, both full and part time, and the spouses of those on active duty.
Tuition rates are subject to change and are reviewed annually.
Frequently Asked Questions
What can you do with an MBA in Human Resources?
Whether youâre entering the HR field or looking to step up into a management position, the MBA in Human Resources can take you in a number of directions.
Common roles to consider include:
Where can I get a master's in human resources?
While you have many options for a master's in human resources, start by ensuring the program is accredited by the Accreditation Council for Business Schools and Programs (ACBSP), the industry's leading accreditation council.
In addition to an MBA in Human Resources, Southern New Hampshire University offers master's in human resource management. Both programs are accredited by ACBSP and align with SHRMâs guiding principle â that human resource professionals must be prepared to play a key role in the success of today's agile companies.
Is HR a good career choice?
Yes, HR continues to be an excellent career choice. The U.S. Bureau of Labor Statistics projects 7% job growth for human resource managers through 2031 and a 2021 median salary of $126,230.3
Related roles, such as compensation and benefits managers, also show steady demand and high income potential, earning a 2021 median salary of $127,530.3
Of course, if you're not ready for a master's degree, you can still get your foot in the door with an undergraduate human resources degree online, or boost your professional credentials with an online HR certification.
Two key workforce trends are fueling demands for HR managers: human resource information systems (HRIS) and financial wellness. SNHUâs MBA in Human Resources addresses both areas.
With the growing use of cloud-based human resources technology, HR professionals need to develop fluency in this area. Deborah Gogliettino, SNHUâs associate dean for human resources, says a business student with IT skills can get into HR systems or analysis within a couple of years â and command a higher salary.
Gogliettino says change in employee wellness has fueled the financial wellness trend. âThereâs still a focus on work/life balance, but now thereâs a heightened focus in upcoming generations interested in financial literacy.â
Which is better, an MBA or MHRM?
Where do you want to take your career? Do you want more flexibility to move around in the workforce, or do you want to move up the ladder in HR? Understanding what you want in future roles should help you determine which path is best for you.
An MBA can give you a more well-rounded business education, where you'll study courses like strategy, accounting and marketing within your coursework. An MBA can be useful across all industries and throughout many types of organizations. At Southern New Hampshire University, you also have the option to add a 3-course concentration â like HR â to your program, helping you build the skill set you need for your current goals.
A master's in human resource management (MHRM), on the other hand, focuses solely on HR. You'd learn how to focus on an organization's mission, vision and goals. And you'd gain skills like negotiation, global and cultural context, legal and ethical principles, communication and strategy.
Deborah Gogliettino, SNHUâs associate dean for human resources, advises anyone with higher aspirations in HR to âgo get your masterâs in HR. âŚ When you start to move forward, you can start to see how your ideas can take shape.â
How much does a master's in HR cost?
You have many options when it comes to pursuing a masterâs in HR. The difference comes down to where and how you pursue your degree. Generally, the price tag for online programs runs lower than traditional on campus programs.
At $637 per credit, Southern New Hampshire University's 30-credit MBA in Human Resources costs just $19,110 in tuition. That makes it one of the most affordable MBA programs in the country!
While SNHU's MBA in Human Resources program was designed for anyone with a bachelor's degree, if you don't have a business background, you may be asked to take 1 or 2 foundation courses to help set you up for success. These classes fall outside of the MBA program curriculum.
For total costs, the only additional investments would be your class resources. There's no application fee and no extra costs for required technologies, saving you even more money on the path to your master's.
SNHU's mission is to expand access to education, and keeping tuition rates low is just one of the ways it helps you get you where you want to go.
Stephen Hearn wanted more than his bachelor's degree. He wanted to become a Certified Public Accountant, so he looked for a "reputable" business school and found SNHU's master's in accounting program.Â
Katrina Jagroop-Gomes dropped out of school when she became a single mother at 23. She later earned her bachelorâs degree, which she said, âopened a lot of doors for me.â But she wasnât done. Now she has a Master of Business Administration from Southern New Hampshire University.
Accounting has evolved from manual ink-stained ledgers to sophisticated automated systems, enhancing efficiency and precision. While accounting automation offers real-time data processing and reduced errors, challenges like data security remain. Automation has been evolving the role of accountants.
Sources & Citations (1, 2, 3)
1Society for HR Management (SHRM), on the internet, at:
2Graduate Management Admission Council (GMAC), on the internet, at:
3Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, on the internet, at:
Cited projections may not reflect local and/or short-term economic or job conditions and do not guarantee real job growth.
Budget Administration Resources
The University offers several online tools to help you better understand and manage your department's budget.
The Web*Financials suite helps you track all aspects of your departmentâs finances. Comprised of several smaller tools, including Web*Finance, Web*Salary, Web*Budget, and Web*Merit, the Web*Financials suite allows you to monitor and manage your budgets, salaries, and merit increases online.
We offer in-person training sessions for Web*Finance and Web*Salary, the two primary sections of the Web*Financials suite. To learn more about the two sessions or to register, please visit our Online System Training for Managers page.
We also have an online guide for using Web*Salary, a tool that allows you to manage and track your department's salaries, and an online guide for using Web*Merit, a tool for managing merit-based salary increases.
Drexel Careers (PageUp)
Drexel Careers, powered by PageUp, helps managers and members of Human Resources easily collaborate on the search and hiring process for new benefits-eligible professional staff and faculty positions. Please review this Drexel Careers Resources webpage for more information. You can also contact your Human Resources Business Partner with any questions.
TheÂ Org chart softwareÂ allows you to view and search the University's org charts, including information on chains-of-command, employee contact information, and if you have access to Web*Salary, employee salary information. For more information about using the organizational chart software, read the User Guide [PDF].
The healthcare sector, with its massive data silos, reams of regulations and aging legacy systems, remains ripe for modernization. But compliance and safety challenges have hindered cloud adoptionÂ and raised concerns about solutions that risk exposing patient data.
Industry verticals aim to overcome technical hurdles and satisfy security imperatives on a sector-by-sector basis, easing cloud adoption, accelerating data integrations and paving the way for organizations to onboard generative AI tools.
Accenture and Salesforce arenât the only vendors aiming to bring cloud-based solutions and generative AI tools to healthcare.
Microsoft partnered with Epic to develop a cloud-based electronic health records solutionÂ deployed by Mount Sinai Health System in August, and Google Cloud launched Med-PaLM 2, an EHR-trained large language model, last month.
Accenture and Salesforce are already helping pharmaceutical company Cencora digitally enhance patient engagement capabilities using the CRM giantâs hyperscale data platform, Mondayâs announcement said.
The new cloud platform aims to expand data integration capabilities across sales, marketing and other functions.
âThe rapid pace of science and technology advancements is making treatment decisions more complex,â Emma McGuigan, senior managing director and enterprise and industry technologies lead at Accenture, said in the announcement. âData and AI will drive differentiation around how life sciences organizations engage with their customers.â
While the two companies did not disclose the size of their investments in the project, an Accenture spokesperson told CIO Dive the companyâs work with Salesforce was tied to its previously announced $3 billion investmentÂ in AI.
The Records Administration & Compliance team works as a collaborative, caring partner to ensure the efficient delivery of HR services in meeting the needs of those we serve. We are committed to demonstrating integrity and a positive forward-looking approach with the services we offer. Our mission is to:
Records Administration & Compliance Staff
Records Administration & Compliance provides support to UAB and UAB Hospital departmental representatives in the processing of personnel actions via the UAB Administrative System and the ACT Document form. The Records Administration & Compliance department also maintains all documentation related to personnel actions throughout an individualâs employment with UAB. Follow the links below to learn more about records services at UAB.
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