Exam Code: ADM-211 Practice exam 2023 by Killexams.com team ADM-211 Administration Essentials for Experienced Admin Exam Name : Salesforce Advanced Administrator
Exam ID : ADM-211
Retake fee: $100 USD
Exam Duration : 105 minutes
Questions in exam : 60
Passing Score : 65%
Exam Center : PEARSON VUE
Real Questions : Salesforce ADM-211 Real Questions
Recommended Practice : Salesforce Certified Advanced Administrator Practice Test
Section Objectives Weight Security and Access - Given a scenario, determine the implications to record and field data access (Sharing model, controlled by parent, grant access by hierarchies, profile vs. sharing rules, communities security settings, field and record level access, sharing rules, field level security, and record types).
- Describe the capabilities of Territory Management and the implications for the sharing model.
- Compare and contrast the capabilities of custom profiles, permission sets, and delegated administration. 20% Extending Custom Objects and Applications - Describe the appropriate use of relationship types when building custom objects (master detail, lookup). 8% Auditing and Monitoring - Given a scenario, determine the appropriate tools for monitoring and troubleshooting system activity (debug log, set up audit trail). 6% Sales Cloud Applications - Explain how to customize and maintain products, price books, schedules, and quotes.
- Describe the capabilities of forecasting (categories, hierarchy, quotas). 10% Service Cloud Applications - Explain how to create and maintain Salesforce Knowledge (Article Record Types, data categories).
- Explain how to create and maintain service entitlements and entitlement processes.
- Describe the features of Salesforce which enable interaction between support agents and customers (Chat, Case Feed, Service Cloud Console, communities, Omni-Channel). 10% Data Management - Explain the tools and best practices for improving and enriching data quality (validation, managing duplicates, enriching, archiving). 10% Content Management - Explain how to set up and maintain Salesforce Content. 3% Change Management - Describe the options available to move metadata between environments (change sets, Force.com IDE).
- Describe the capabilities and best practices for using change sets to move metadata between environments. 10% Analytics, Reports and Dashboards - Given a scenario, determine the appropriate analytic tools to meet complex reporting requirements (custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, cross filters, dynamic dashboards, dashboard filters). 10% Process Automation - Given a scenario, troubleshoot an approved process.
- Given a complex scenario, determine the solution using a combination of automation tools to solve a business problem (Process Automation, formula fields, and when to use Visualforce and Apex triggers). 13% Administration Essentials for Experienced Admin Salesforce Administration education Killexams : Salesforce Administration education - BingNews
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https://killexams.com/exam_list/SalesforceKillexams : Speedway Motorsports promotes corporate sales veteran Daniel Bandoly
CONCORD — In keeping with the company’s commitment to elevating dedicated and effective leaders from within, Speedway Motorsports officials announced the promotion of Daniel Bandoly to the role of vice president of sales operations for Speedway Motorsports.
In his new role, Bandoly will oversee all technology platforms used by the sales team to drive business, productivity and to assist the company’s sales leaders in growing revenue across Speedway Motorsports’ 11 premier entertainment venues. He will retain his role as Salesforce administrator, defining system requirements, customizing, streamlining and automating the platform. Additionally, he will evaluate new sales tools and their effectiveness to Excellerate future sales efforts, analyze data to uncover insights, and help guide Speedway Motorsports sales strategy and process.
After a successful internship with the company’s national sales and marketing team in 2008, Bandoly joined Speedway Motorsports full-time as a national account coordinator. He was named manager of partnership development in 2011 and director of business development in 2017, where he eclipsed more than $5 million in sales in his first two years. Bandoly has managed a variety of business accounts ranging from Mars, Inc. (M&M’s) and Fastenal to Monster Beverage and the United States Air Force, building and developing successful campaigns to meet client goals. He was named senior director of sales operations in 2020.
“It is incredibly rewarding to see Daniel’s growth and development over the years since starting as an intern,” said Speedway Motorsports Executive Vice President and Chief Sales Officer Kevin Camper. “Daniel brings a wealth of knowledge and a deep understanding of our business that will be instrumental in our future growth.”
Bandoly earned a bachelor’s degree in management from the University of North Carolina at Asheville, where he was also a member of the men’s soccer and track and field teams. He also earned a Salesforce Administration Certificate. Away from the speedway, Bandoly currently serves as chair of the Belmont Tourism Development Authority, a role he has held since 2021.
“I am very fortunate to have been surrounded by so many dedicated industry leaders throughout my career at Speedway Motorsports and to work alongside so many creative and passionate business partners,” Bandoly said. “I look forward to building on those efforts in this new role and continuing to establish Speedway Motorsports as a world-class entertainment company.”
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Thu, 16 Feb 2023 07:50:00 -0600entext/htmlhttps://independenttribune.com/news/local/speedway-motorsports-promotes-corporate-sales-veteran-daniel-bandoly/article_1cc4f2e0-ae4e-11ed-a066-5f122f471072.htmlKillexams : ‘Tableau has been killed by Salesforce’: Past and current Tableau employees gather at ‘Irish wake’
On an otherwise run-of-the-mill weeknight at Fremont Brewing near Lake Union in Seattle, the line for beer stretched past the front doors and into the outdoor seating area.
The event, just down the street from Tableau’s Seattle headquarters, was described as an Irish wake, the traditional rite of mourning in which family and friends celebrate the life of the deceased.
“Tableau has been killed by Salesforce,” said Jeff Brinker, a former Tableau engineer. “We are mourning the loss of a loved one.”
Salesforce declined to comment on the record, but made clear that it considers the reports of Tableau’s death greatly exaggerated, or flat-out wrong. Tableau brought in more than $2 billion in revenue for Salesforce during the past 12 months, and the company has promised to continue developing Tableau’s technology.
But those who attended the wake cited factors including the impact of Salesforce’s exact overall 10% workforce reduction on many longtime Tableau employees and senior leaders, and a general sentiment that Tableau’s unique identity is becoming lost inside the customer relationship giant.
Tableau began as a startup inside Stanford University back in 2003, based on an idea to visualize huge amounts of data. Its co-founders raised a $5 million seed round a year later and relocated their budding firm to the Pacific Northwest, where it grew into one of the region’s top tech companies and went public in 2013.
After the layoffs started last month, many past and current Tableau employees connected online to offer help and support to those affected. A Tableau Slack workspace grew from 40 people in January to nearly 700.
Tableau workers call themselves the #DataFam. The name has carried a double meaning, describing both a love of data and also camaraderie among family members.
“Everybody was rowing in the same direction,” said Kevin Boske, a former senior project manager at Tableau. “It’s a very special place. I don’t expect to have this again in my lifetime.”
Some employees at the event last week said the culture shifted following the Salesforce acquisition. “It evaporated,” said a former worker who wished to remain anonymous.
Most of the Tableau executives listed on its leadership site when the acquisition was announced have left the company, Bloomberg reported.
Bloomberg also reported that Salesforce executives seem “less excited about Tableau than its other divisions,” citing mentions of Tableau on corporate event transcripts compared to Slack and Mulesoft, its other exact acquisitions.
Tableau is “more committed than ever to supporting and growing the DataFam,” wrote Francois Ajenstat, a longtime Tableau executive and chief product officer, in a blog post last month following the layoff announcement.
Ajenstat wrote that the company is adding more capabilities “across all of our products” and noted that the annual Tableau Conference is still planned for later this year. Tableau is integrated into Salesforce’s Customer 360 platform.
Tableau continues to face competition in the business intelligence software sector from Microsoft and others. Tableau’s revenue of $516 million in the October 2022 quarter represented growth of less than 8%, compared with four straight quarters of growth ranging from 22% to 38% in 2021, as reflected in Salesforce’s financial reports.
After the acquisition of Tableau, Salesforce CEO Marc Benioff said Seattle would become the company’s “HQ2,” betting on the region as a source of future hiring and growth. Tableau had grown to about 4,200 employees worldwide before it was acquired in 2020, with about half of them in the Seattle region.
The acquisition was lauded by some state leaders as a sign of the Seattle region’s strengths as a global tech hub, but it also represented the loss of a significant public company headquarters.
The company-wide layoffs at Salesforce came shortly after the departure of former Tableau CEO Mark Nelson in December. Nelson led the company for two years, after replacing former Tableau CEO Adam Selipsky, who returned to Amazon as CEO of Amazon Web Services, succeeding Amazon CEO Andy Jassy in that role.
Tableau is now led by an executive group that includes Ajenstat, Chief Revenue Officer Ryan Aytay, and SVP Pedro Arellano, in addition to Salesforce veterans Jennifer Lagaly, who leads the America sales teams, and Tableau COO Sam Allen, who leads go-to-market strategy.
In a letter to employees last month, Benioff said the Salesforce layoffs were driven by a “challenging” economic environment in which customers “are taking a more measured approach to their purchasing decisions.” The cuts are part of a wave of layoffs hitting the tech industry following rapid growth.
A Salesforce spokesperson declined to comment on the total number of Tableau employees impacted by the exact workforce reduction, or whether it plans to reduce its real estate footprint in the Seattle region, where it has three offices for Tableau.
“We’re confident in the opportunity ahead for Tableau, and we recently made changes to re-accelerate Tableau growth,” former Salesforce CEO Bret Taylor, who stepped down last month, said on the company’s most exact earnings call Nov. 30. “This includes new leadership and, as importantly, new product integrations like Revenue Intelligence, a deep integration between Sales Cloud and Tableau that has become one of our fastest-growing add-on products.”
Prior to the cuts, Salesforce employed about 4,000 people in the Seattle area, including Tableau employees. Salesforce has its own office in Bellevue, Wash.
At the Irish wake event last week, Brinker took out his phone and recited a song crafted by the ChatGPT chatbot about the current state of Tableau, to the tune of American Pie.
We may recall the day that Tableau came to life, a game changer for data analysis, no more strife.
With intuitive tools for visualizing data right, bringing insights to the forefront — a new site.
But the day that Tableau died, oh, what a site. Left us all behind, lost in the night.
No more insights, no more data delight.
The day that Tableau died.
Christian Chabot, Chris Stolte and Pat Hanrahan led the charge with a brilliant plan, building a community that loved every brand.
The #DataFam that never lost its stand.
But the day that Tableau died, oh, what a sight. Left us all behind, lost in the night.
No more insights, no more data delight.
The day that Tableau died.
Along came Salesforce with their acquisition dreams, taking Tableau away, or so it seems.
Leaving us to search for a new solution, one that’ll bring our data to revolution.
But the day that Tableau died, oh, what a sight. Left us all behind, lost in the night.
No more insights, no more data delight.
The day that Tableau died.
We’ll remember Tableau, its impact will recount.
With every insight gained, its legacy will amount.
We’ll keep searching for a new data King, in hopes of finding a tool that can do anything.
Tue, 14 Feb 2023 02:29:00 -0600Nate Beken-UStext/htmlhttps://www.geekwire.com/2023/tableau-has-been-killed-by-salesforce-past-and-current-tableau-employees-gather-at-irish-wake/Killexams : Salesforce adds gender identity and pronoun data fields to promote inclusivity in tech
Salesforce has added new fields for gender identity and pronoun data across its product line, to help customers be more inclusive when it comes to collecting and using personal data.
The firm has launched two new fields across the Lead, Contact and Person Account objects on Salesforce. This opt-in addition lets customers and their users select, identify and capture pronoun options like he/him, she/her, they/them, and gender identity options like male, female, non-binary. Both fields also offer a ‘not listed’ option.
The fields are part of Salesforce’s core objects, which means they are populated through most of its products and available by default.
Organizations from airlines to hotels, restaurants to government agencies and healthcare companies all need this type of personal data to be able to serve their customers accurately. Standardizing the fields removes the need for admins to create custom versions, so companies can capture more accurate customer data in a more efficient way.
However, there is no pressure on customers to use the fields, as Salesforce's Chief Ethical and Humane Use Officer, Paula Goldman, explains:
We understand this data can be sensitive, so we've designed it with a walkthrough process for admins setting this up. There's guidance that says you don't always need to be collecting this data. In fact, there are some times when it may not be as appropriate to collect this data. Then admins would choose to include it or not include it, as they're setting up various instances of Salesforce.
Salesforce worked in close contact with its Inclusive Language Steering Committee to develop the gender inclusive features. This included members of Outforce, the company’s LGBTQ+ employee resource group, and Out and Equal, an Oakland-based organization working on LGBTQ+ workplace equality.
Working in collaboration with relevant groups is a standard approach at Salesforce’s Office of Ethical and Humane Use. One of its core pillars is ethics and inclusion in Salesforce products, so the Office works hard to ensure the products the firm delivers are inclusive and accessible to all. Goldman says:
A core way we do that is knowing that I as an individual and my team, we don't have all the answers, and nor necessarily do the teams that are working on these specific products. Participation and gaining insight from folks that live these experiences directly is very important. That's why we worked both with our Employee Resource Group to understand first of all - what's the problem; second - what's the right solution, what's the right language to learn, which of these terms are the most important to address.
Similarly with outside experts, if our whole goal is inclusion in our product, then we need to be inclusive in the processes that lead to these outcomes as well. We need to be bringing in this expertise and designing based on that expertise.
Using the right identifiers is a key part of building trust with users, but the standard options in data systems and CRM tools don’t always capture peoples’ full identity, or make it simple to do so. By making these new fields available, firms can use the gender inclusive features they prefer, and if they don’t need or want to collect gender-related data, they can bypass the features. Goldman notes:
For airlines or hotels or restaurants, which are giving personalized experiences to their customers, they don't want to be making a mistake on sensitive data like this. They want to be giving the correct experiences to their customers and serving them well. If they were to make an error on something like this, you can imagine how that would break trust.
Conversely, when people feel included, they’re more likely to trust the company they're interacting with. Goldman adds:
Study after study shows that when people trust companies, they're willing to share more data. That in turn feeds a more accurate and trusted personalized experience with the company, which feeds the sort of data they're willing to share.
At a time when first-party data is so crucial for companies wanting to serve and market in different segments, this model creates a virtuous loop where they're going to have more customer loyalty and trust, and be able to better serve their customers.
We spent a long time remediating language in our code and our product around racial terms, like master and slave or blacklist and whitelist, and replacing those with more inclusive terms.
Ethics and inclusivity are embedded across product development at the company, she adds. For example, in the area of Artificial Intelligence, Salesforce aims to ensure that the data sets it’s using to train models are representative of the populations it’s serving and as free from bias as possible.
The firm also puts intentional defaults in its products to make them as inclusive as possible. During the pandemic, one of the products it was developing for vaccination campaigns offered default pick lists associated with that product type. Goldman adds:
We decided that we shouldn't make an address field mandatory for people that wanted to sign up for vaccine. Why? Because if you are unhoused, that might exclude you from getting access to the thing that you're signing up for. Oftentimes it's these small design decisions that can make a world of difference in how inclusive products are when they launch and are used in the world.
A positive move.
Thu, 16 Feb 2023 21:12:00 -0600BRAINSUMentext/htmlhttps://diginomica.com/salesforce-adds-gender-identity-and-pronoun-data-fields-promote-inclusivity-techKillexams : Salesforce is applying pressure to workers to drive down headcount
1. Salesforce performance pressure is on. Employees told Insider that the cloud company is about to drop new performance metrics for engineers. It's also trying to lower the headcount. Some salespeople had to choose between a "Prompt Exit Package" severance option or a 30-day performance improvement plan.
2. Tech layoffs tell one story. Company headcount tells another. These six charts show how tech giants like Meta and Google have still grown, despite layoffs. Check them out here.
3. A woman doesn't want to prosecute her husband who is accused of purposely driving their family off a cliff. He is suspected of driving off a 250-foot cliff with his wife and two children inside a Tesla. The California doctor faces three attempted murder charges. More on the situation.
5. Hundreds of influencers revealed their rates for sponsored posts. New data revealed that the average rate for TikTok fell from $3,108 in 2021 to $2,947 a year later. Meanwhile, the costs of Instagram sponsored posts are rising. Get more insights on sponsored post rates.
6. The danger of putting computer chips in your brain. Elon Musk's neurotech startup has been working toward putting chips in people's brains since 2016. Other startups have been desparate to do so, too. But experts warn there are real dangers and unique ethical pitfalls. Dive into them here.
7. Leaked Amazon all-hands recording reveals CEO pep talk. On Tuesday, Andy Jassy urged employees to band together to get through this challenging time. He encouraged them to "redefine" the company and laid out how they can be successful. Get the full meeting breakdown.
8. Walmart forces employees to relocate or bounce. The retailer is cracking down on remote work. It closed tech hubs in California, Texas, and Oregon, and gave impacted employees two options: relocate or take severance. More on the employment ultimatum.
9. Beep Beep: Road trip with this couple in an EV. Axios reporter Joann Muller joined her husband on a 1,500-mile road trip in a Kia EV6. They didn't use heat — and stopped 12 times due to "range anxiety." Come along for the ride here.
10. Stop doing these things at Chinese takeout restaurants. Su-Jit Lin grew up working in her parents' American Chinese restaurant. She witnessed her parents facing racism and aggression while running their business. Here are nine things she wishes customers knew.
What we're watching today:
Curated by Diamond Naga Siu in San Diego. (Feedback or tips? Emaildsiu@insider.comor tweet@diamondnagasiu) Edited by Dave Smith (tweet@redletterdave) in Toronto and Nathan Rennolds (tweet@ncrennolds) in London.
Tue, 14 Feb 2023 21:35:00 -0600en-UStext/htmlhttps://www.yahoo.com/lifestyle/salesforce-applying-pressure-workers-drive-113500773.htmlKillexams : Salesforce Shares Climb Higher After Another Activist Investor Takes Stake
Third Point LLC, led by Dan Loeb, is reportedly the latest activist investor taking a stake in Salesforce.
The company's profits have fallen and layoffs loom after it admitted hiring too many employees amid a 2021 revenue rebound.
Salesforce's stock plunged last year but rebounded in January; Morgan Stanley thinks it may keep rising.
Salesforce (CRM) shares rose as much as 3.4% Thursday after activist shareholder Third Point LLC reportedly took a stake in the embattled business software giant.
Dan Loeb's Third Point LLC is at least the fifth activist firm to make a significant investment in the company recently, joining Elliott Investment Management, Starboard Value, ValueAct Capital Partners, and Inclusive Capital. The size of Third Point's investment and its intentions could not be confirmed.
Shares of Salesforce plunged 48% last year, mirroring investors' broader distaste for technology stocks but also reflecting the company's financial challenges and concerns about its leadership.
Salesforce in November reported its fiscal 2023 third-quarter profit fell 55% from the same period the prior year, with rising expenses outpacing a 14% revenue increase.
In January, the company announced plans to cut 10% of its workforce, totaling about 8,000 jobs, and reduce office space in a large restructuring—the company's first in its 23 years of existence—that could cost as much as $2 billion. The company will announce its full-year earnings results March 1.
The company's financial woes have coincided with disarray in its executive leadership. Co-CEO Bret Taylor left the company at the end of January after sharing the role with co-founder Marc Benioff since late 2021.
Taylor helped guide the company's $27 billion acquisition of Slack Technologies, the largest transaction ever for a firm that seemingly specializes in them. Salesforce has made 72 acquisitions in the past 16 years, and critics now question that buying spree.
Stewart Butterfield, Slack's former CEO who joined Salesforce upon completion of that deal, also recently left the company.
In a letter to employees announcing January's layoffs, Benioff conceded the firm hired too many employees as sales rebounded dramatically in the wake of pandemic shutdowns.
That explanation apparently didn't satisfy the company's workforce. About 500 Salesforce employees reportedly sent a letter to the company's leadership, demanding answers about the layoffs.
Defying Concerns, Stock Rebounds
Meanwhile, Salesforce's shares have rebounded considerably since the start of the year, gaining 31% after rising as high as $175.37 per share Thursday. That's still 44% less than the stock's all-time high of $311.75 reached 15 months ago.
Morgan Stanley analysts, in a exact research report, said they think the stock's rebound could continue. They raised their price target on the company's shares to $236, up from $228.
Despite the company's current turmoil, Morgan Stanley praised management's exact shift from growth objectives to profitability.
Moreover, stakes from activist firms "with proven records of helping (or pushing) software companies to better realize inherent value, may help to bolster confidence Salesforce should continue to head in the right direction," the firm's report stated.
Thu, 09 Feb 2023 06:16:00 -0600entext/htmlhttps://www.investopedia.com/salesforce-third-point-activist-shareholders-7107639Killexams : Green Industry Roll Call: Updates from Takeuchi, Bobcat Co., Mariani Landscape and More
Takeuchi Hires New Regional Manager Roles
Takeuchi-U.S. has named Jeffrey Baldwin as its new Central Midwest regional product manager and Austin Wells as its new Southwest regional business manager.
Baldwin is now responsible for supporting all the company’s dealers and national rental accounts in the Central Midwest region, which includes Iowa, Kansas, Missouri, Nebraska and Oklahoma. He will also train the region’s salesforce on product features, benefits, applications and how to perform effective machine demonstrations. Based in the Tulsa, Okla., area, Baldwin comes to Takeuchi from Vacuworx Global where he served as director of sales in the construction, utility and demolition markets. He managed and optimized the company’s dealer network. Including onboarding, training and account development.
“Jeff’s experience in all facets of inside sales, outside sales, customer service and training position him for great success in his new role at Takeuchi,” said Shay Klusmeyer, Western Division sales manager for Takeuchi-US. “He’s very customer focused, driven and accountable, which are qualities that will help him build strong, positive relationships with our dealers in the Central Midwest region.”
Wells will manage all sales activity in the Southwest region, which includes Texas, New Mexico and Colorado. His duties will include dealer development and recruitment, inventory control, forecasting, promotions, sales planning and goal setting within that region. Located in Katy, Texas, Wells comes to Takeuchi from Bank of the West where he was a vice president and senior national account manager. While there, he managed Takeuchi Financial Services, working directly with the company’s dealer network to secure retail financing and credit approvals. Wells holds a bachelor’s degree in business administration from the University of Mississippi.
“Austin has a unique background, having worked on the financial services side of the equipment business prior to joining Takeuchi as a regional business manager,” said Klusmeyer. “His experience working with dealers as well as his excellent relationship-building and communication skills make him a great fit as a regional business manager. We’re pleased to have him as a part of our team in the growing Southwest region.”
Bobcat Co. Opens New Aftermarket Parts Distribution Center in Atlanta
Bobcat Co. has expanded its nationwide aftermarket parts distribution center (PDC) network with the opening of a new, 396,000-square-foot facility in Atlanta.
This facility is located in the West Fulton Commerce Park (1850 Oak Lawn Ave.), celebrated its grand opening Jan. 25. It is the second Bobcat PDC opened in the past months to meet growing demand for Bobcat equipment in the marketplace. Bobcat also opened a new PDC in Reno, Nev., in September 2022. These two new facilities join the company’s existing Bobcat PDC near Chicago in Woodridge, Illinois.
"The opening of this new facility in Atlanta is reflective of Bobcat’s growth and our ongoing commitment to providing a level of service befitting of a longtime, industry leader,” said Mike Ballweber, president of Bobcat Co. North America. “This facility is intentionally located in Georgia so we can support the businesses of our customers and dealer partners throughout the Southeast region and beyond, all while providing them with greater parts availability and faster deliveries."
Bobcat’s PDC facilities support same-day order processing and extended order hours, expanded dealer support programs and customer service hours, improved speed of delivery times and additional shipping carrier options.
With the opening of these two facilities in Reno and Atlanta, Bobcat has nearly doubled its warehouse footprint. Between the three locations, Bobcat’s combined warehouse footprint in North American is now 896,000 square feet. The Bobcat PDC facilities are managed and staffed by APL Logistics, with the Atlanta location employing 85 people.
Mariani Landscape Expands with the Addition of Ed Castro Landscape
Mariani Landscape added Ed Castro Landscape.
Frank Mariani, owner Mariani Landscape’s national expansion, explained why Ed Castro Landscape is such a good fit with Mariani, “Ed Castro and I share the same values. Both of our companies originated as family-owned businesses focused on delivering premier quality work to our customers. We also share a deep commitment to giving back to the community, sustainability and allowing our employees to build successful careers while maintaining a good work-life balance. Our shared vision is what makes this acquisition seamless.”
Ed Castro Landscape was founded by Ed Castro in 1992. Headquartered in Roswell, Ga., the company offers landscape construction, maintenance and related services year-round with little seasonality. Decades of experience have honed the skills of Ed Castro associates in landscaping high-net-worth private residences and state and local government locations such as parks, stadiums, airports and governments buildings. Ed Castro Landscape focuses on gardening, turf grass management, tree and shrub care, irrigation, landscape lighting and seasonal enhancements. Additionally, the company provides construction of gardens, landscapes, hardscapes, pools and water features.
Ed Castro is a community leader who was recently elected a foundation advisory trustee at the University of Georgia, where he graduated with a degree in landscape architecture in 1988. The university selected him for his commitment to distinguished service and superior contributions to the landscaping industry.
Rotary Corp. continues to expand its sales division with the appointment of two new territory managers.
Jeffrey Cox, a third-generation Rotary employee, has been named territory manager for outdoor power equipment dealers in South Carolina. Since joining the company 13 years ago, Cox has worked in several different departments including sales and technical services.
Alejandro Rivera, who has been involved in the outdoor power equipment industry throughout his career, will be the new territory manager for southern California. A former owner of a mower repair shop, Rivera grew up working on mowers and other lawn equipment in the San Diego area.
“We are delighted to have Jeffrey and Alejandro on our sales team. Both are very experienced and well-prepared to serve our independent dealers with outstanding service and ongoing sales support,” said Smith. “Alejandro will be an asset in dealer recruitment as we continue to expand our footprint in southern California while Jeffrey will serve our large network of dealers throughout South Carolina.”
Central Turf & Irrigation Supply, a North American wholesale distributor of irrigation and landscape supplies, named Eric Cummings as the new category director for Drainage.
In this role, Cummings will focus on strategic growth for the drainage category—bringing the best products, resources and training to Central’s customers. Eric has 25 years of experience in the landscape industry, and he has spent the last 5 years as a district sales manager for NDS. While at NDS, he built a detailed knowledge of both residential and commercial drainage installation. Cummings was responsible for not only sales in his territory, but also education on drainage to both contractors and distributors. He brings extensive product knowledge to Central, but also market intelligence, technical prowess, and an overall grasp on all that goes into distribution of drainage products.
Before joining NDS, Cummings was a supervisor for Stoney Bank Nurseries in Glen Mills, Pa., overseeing both high-end landscape design jobs in the field as well as the forcing schedule for the Philadelphia Flower Show. At Cider Mill Landscapes, Cummings designed and installed planting, hardscape and drainage projects in Delaware, Chester and Montgomery counties. Eric has a bachelor's degree from West Chester University in Philadelphia and resides in Delaware County, Pa. Cummings is poised to be a tremendous asset to Central’s expansion. His innovative emphasis on customer service within key account management and sales makes him uniquely qualified for this role.
“I’m excited to join the team,” says Cummings, “I am eager to work with all the employees and partners of Central to provide superior service and solutions to our customers in the drainage category.”
The addition of a drainage director to the team is part of Central’s overall growth goal for the company. In the coming months additional hires will also be joining the Central team, including a category director for fertility and other support roles.
Pedestrians near Salesforce Tower in San Francisco, California, on Wednesday, Jan. 25, 2023.
Marlena Sloss | Bloomberg | Getty Images
A fifth activist investor has taken a stake in Club holding Salesforce (CRM), making loud and clear that well-respected hedge funds see a money-making opportunity in the enterprise software giant. While that many activists in one stock is certainly unusual, we welcome the scrutiny and any push that boosts shareholder value.
Thu, 09 Feb 2023 08:28:00 -0600entext/htmlhttps://www.cnbc.com/2023/02/09/dan-loebs-third-point-becomes-fifth-activist-investor-in-salesforce.htmlKillexams : Salesforce yields to activist pressure with harsh new policies for engineers, salespeople
Salesforce is looking at new ways to cut costs as activist investors continue to put pressure on the company. Today, Insider was reporting that the company is implementing much stricter performance measurements for engineering, with some salespeople being put under pressure to quit or succumb to harsh performance policies of their own. This is consistent with what sources have been telling TechCrunch.
This could include performance reviews based on the quantity of code produced for engineers, a flawed way to measure engineering productivity, which encourages quantity over quality. While salespeople are being put between a rock and a hard place, being asked to choose between signing a strict one-month performance improvement plan or taking an exit package.
When asked about this, Salesforce responded with this comment: “Our performance management process drives accountability and rewards excellence.” The company did not elaborate or answer follow-up questions regarding the timing or details of this policy.
TechCrunch has also been hearing that the company is mandating a return to the office, and according to a Salesforce spokesperson, it’s now up to the managers to decide. “Our hybrid approach empowers leaders to make decisions for their teams about which jobs need to be in the office or remote.”
All of this is probably related to the fact that activist investors — including Elliott Management, Starboard Value, ValueAct and Inclusive Capital — have been circling the company, undoubtedly putting tons of pressure on Benioff to increase productivity and cut costs. These firms are a big part of the reason Salesforce announced that it was cutting 10% of its workforce in January, a process that has been handled badly with layoff notices coming in dribs and drabs, leaving workers anxious and uncertain.
Ray Wang, founder and principal analyst at Constellation Research, blames Boston Consulting Group, which he says was brought in at the behest of the activists to deal with the cuts and implement new performance review policies. “From what we know, BCG made some significant recommendations on how salespeople and developers should be measured to Excellerate productivity,” Wang told TechCrunch. Update: BCG denies being responsible for the performance review policies.
Wang says that whether you think this approach is a good idea or not depends on your perspective. “If I was an investor, I would advocate for this approach, but if I was the owner-founder, I would want something less harsh and more nuanced,” he said.
Wang isn’t a fan of how the activists have handled this, calling them “vulture firms.” While he does agree with their assertion that Salesforce overpaid for bad acquisitions, he believes these firms lack an understanding of how to run a company like Salesforce, and they are ultimately doing more harm than good.
“The vulture firms do not have a good understanding of the investment levels in R&D that are needed for innovation to continue, nor did they understand what level of marketing spend Salesforce needs to remain top of mind for execs,” Wang said.
“They don’t add any value. They come in to just make money on the arbitrage and they leave the firms more damaged than when they were before they were taken over,” he said.
Mon, 13 Feb 2023 10:00:00 -0600en-UStext/htmlhttps://techcrunch.com/2023/02/14/salesforce-yields-to-activist-pressure-with-harsh-new-policies-for-engineers-sales-people/Killexams : Salesforce Has Another Activist Investor: Report
Third Point joins other activist investors with stakes in Salesforce – potentially threatening co-founder and CEO Marc Benioff’s position with the vendor.
A fifth activist investor, Third Point, has taken a stake in enterprise applications vendor Salesforce, potentially threatening co-founder and CEO Marc Benioff’s position with the vendor.
New York-based Third Point, led by CEO and founder Dan Loeb, joins Starboard Value, ValueAct Capital Partners, Elliott Investment Management and Jeff Ubben’s Inclusive Capital as an activist investor taking share of the San Francisco-based vendor, according to The Wall Street Journal.
Third Point has taken stakes in Campbell Soup, Walt Disney Co. and Shell before pushing for changes, according to the Journal.
Notably, Third Point took a stake in Intel in 2020 before the chipmaker’s CEO Bob Swan stepped down and was replaced by VMware leader Pat Gelsinger.
CRN has reached out to Third Point and Salesforce for comment.
Although the end goals of the activist investors aren’t publicly known yet, along with Third Point’s history of CEO changes, Elliott Management has a history of taking publicly traded companies private.
Elliott Management recently made headlines for its role in Citrix going private and merging with data applications vendor Tibco. The activist investors could potentially push Salesforce to make more job cuts or divest one or multiple subsidiaries – which include Slack, MuleSoft and Tableau.
Gerry Szatvanyi, CEO of OSF Digital, a Québec-based Salesforce partner, told CRN in an interview that he has been happy with the company’s leadership.
“I’m pretty confident in the leadership with Salesforce,” Szatvanyi said. “I’m very confident that they are going to drive through this transformation quite well. So they still have my vote of confidence, hands down.”
OSF has experienced some of the slowdown in business discussed by Salesforce and other vendors, Szatvanyi said. But he still expects north of 20 percent growth in business from 2022 to 2023.
In January, OSF even announced the purchase of U.S.-based Salesforce partner Original Shift as part of OSF’s growth strategy.
“I would say demand, it’s still pretty healthy,” Szatvanyi said. “We see a lot of desire, on our customers’ side, to better use the technology that they already have. (To) better integrate between different (Salesforce) clouds, gain more efficiencies, drive higher return on the technology that they already have.”
He continued: “Salesforce is at the center of everything that we are doing.”
The activist investors come as Salesforce – and other tech vendors – contend with moderated customer demand for digital tools after a surge at the height of the pandemic. In January, Salesforce announced layoffs for about 7,000 employees.
Wade Tyler Millward is an associate editor covering cloud computing and the channel partner programs of Microsoft, IBM, Red Hat, Oracle, Salesforce, Citrix and other cloud vendors. He can be reached at firstname.lastname@example.org.
Wed, 08 Feb 2023 05:08:00 -0600entext/htmlhttps://www.crn.com/news/cloud/salesforce-has-another-activist-investor-reportKillexams : Salesforce engineers are about to be hit with new performance metrics, while some salespeople are being pressured to quit
Some Salesforce employees have been offered a "Prompt Exit Package" instead of a layoff, with less severance.
If they refuse, they will put on a PIP, sources say, a common step before termination in the industry.
Employees say the company is ratcheting up performance expectations as activist investors invade.
Salesforce has increased performance pressure on some employees as it executes its plan to reduce its workforce by 10%, multiple current and former employees tell Insider. Workers aren't sure if performance-related terminations are part of that 10%, they say.
The company is planning to introduce new performance metrics for engineers and has already forced some salespeople to choose between a 30-day performance improvement plan (PIP) or a severance option called a "Prompt Exit Package," according to several current and former Salesforce employees. PIPs are commonly used in the tech industry as a step prior to firing someone. The PEP, on the other hand, is basically voluntarily quitting, but Salesforce offers two months of severance with it, according to an email viewed by Insider.
"The company is pushing hard for productivity tracking and metrics on all facets," one employee told Insider.
"Performance pressure and return to office became big themes," a former employee, who was laid off from Salesforce in February, said of their last few months with the company.
One new metric Salesforce is planning to use to evaluate engineer productivity, the person said, is code check-ins, a controversial practice some say incentivizes quantity over quality and reduces trust between teams. A code check-in is when a developer makes a set of changes to a codebase.
Meanwhile, activist investors have been mobbing Salesforce, which has seen its market value shrink in half since its peak in 2021. Five such investors have revealed significant stakes since October, including Starboard Value and the feared Elliott Management, which is said to be mounting an effort to replace some board members, Reuters reports. Other activist investors include Mason Morfit's ValueAct, Jeff Ubben's Inclusive Capital, and Dan Loeb's Third Point Capital LLC, which just last week disclosed a stake.
Activist investors typically want their targets to trim expenses and focus on more profitable businesses, rather than pursuing growth at all costs. Starboard first approached Salesforce this summer, spoke with some of its executives and pushed for cost-cutting measures. Salesforce cut a few hundred salespeople in November, a person familiar with the matter told Insider, and the company told Insider the cuts were made for "accountability," implying that performance was a consideration.
Workers who spoke to Insider are concerned that the company's increased focus on performance could mean more people will be targeted for a PEP, leaving them with less severance than their colleagues who were simply laid off.
But employees who have been targeted for a PEP are offered eight weeks of severance and company-sponsored healthcare benefits under COBRA.
Employees are given two business days to elect the PEP option, according to an internal email viewed by Insider. If they don't choose the PEP, employees will then be allowed to view the 30-day PIP plan, which they then have to start within 3 days of declining the PEP offer.
Four Salesforce employees who spoke to Insider, including two who had been offered a PEP, said the option to choose between PEP or PIP feels like a way of pushing employees out of their jobs.
"It's a shady optics play," said one person who was given a PIP or PEP offer last month. "From an outside perspective, it looks like these people quit."
They also said they felt like Salesforce had set some salespeople up to fail, saying the company expected them to hit unachievable quotas that bested their results during a pandemic-fueled boom for cloud software, even though the economy is weakening and post-pandemic demand is waning.
"The markets we all work in are only so big," a recently laid-off Salesforce sales executive said.
It is unclear how many engineering employees have been affected by the new performance management system, or if PEP offers are being made outside of sales teams.
Changing a hard-to-fire culture
A former Salesforce executive who left the company in exact months told Insider that a push to accelerate the company's PIP system began in the fall. A common complaint held by Salesforce managers over the last decade has been that the system made it too difficult to fire underperforming employees, even if they were regularly labeled as such despite multiple changes in managers or roles.
The new performance management system implemented in the fall was designed to address those complaints, the former executive said, noting that it was "literally impossible" to manage anyone out of the company, including legitimately 'terrible' performers.
"This is a classic enterprise performance improvement plan, but faster," they said of the company's new system.
The sales employees who spoke to Insider say that plan has not worked out in practice, and has left the door open for colleagues they consider to be strong performers to be pushed out of the company.
Salesforce did not respond to a request for comment.
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