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ACP-100 Jira Administrator exam |

ACP-100 exam - Jira Administrator Updated: 2024

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Exam Code: ACP-100 Jira Administrator exam January 2024 by team

ACP-100 Jira Administrator

Jira Administrators manage, customize, and configure Jira from within the Jira user interface. ACP Certification in Jira Administration covers the skills needed to optimize Jira for any development or business team.

- You have 2-3 years of experience administering Jira.

- You understand the specifics of Jira Server. (Cloud-specific material is no longer covered in the exam except at a high level when comparing Cloud, Server and Data Center to meet a company's needs.)

- You can interpret and translate business requirements to Jira.

- You can keep Jira healthy because you grasp how your choices affect Jira's performance, scalability, and day-to-day manageability.

- Youre a guru when it comes to workflows, schemes, and other features available through Jira.

- You know how to take advantage of Atlassian resources and community to help your team implement best practices within Jira.

Advanced User Features (5-10% of exam)

Given a business requirement, create, translate, critique, and optimize JQL queries.

Demonstrate the benefits and best practices for configuring group subscriptions.

Describe the results and implications of a bulk change operation.

Describe the pre-requisites for and the results of a CSV import.

Configuring Global Settings, Layout, Design, and User Communications (5-10% of exam)

Modify Jira configuration settings to match the organization's requirements (look and feel, logo, website links in the application navigator, default language).

Judge the appropriate content for the system dashboard, user/team dashboards, and filter columns for an organization.

Determine appropriate methods for communicating information to users.

Determine which global settings to modify to meet provided business requirements (attachment options, issue links, time tracking, subtasks, white list, general configuration).

Application and Project Access and Permissions (15-25% of

Determine the appropriate use of application access, groups, roles and permissions.

Identify and troubleshoot user settings, user profiles and permissions.

Given a scenario, recommend the appropriate configuration of user and project permissions, roles and group membership.

Given a scenario, determine the impact of deleting/deactivating a user/group.

Determine if and how issue-level security should be configured in a project.

General project configuration (10-15% of exam)

Describe the appropriate use of general project settings (key, category etc.).

Determine whether to modify an existing project, and/or create a new project to meet business requirements.

Determine whether to use an existing project template, and/or modify project schemes to meet business requirements.

Describe the appropriate use of components and versions.

Determine which project activities should be delegated to the project administrators.

Authentication and Security (5-10% of exam)

Evaluate the appropriate method of authentication and sign-up.

Determine the appropriate password policy to be applied.

Assess whether or not Jira is appropriately secured.

Issue types, fields and screens (10-20% of exam)

Given a scenario, identify and implement appropriate changes to built-in fields including statuses, resolutions, priorities, translations, and issue types.

Identify the appropriate issue type configurations to satisfy business requirements.

Given a scenario, determine the effects of modifying and restructuring active issue types and schemes.

Determine the correct configuration of a field, considering field context, field configuration (scheme) and screens (schemes).

Troubleshoot the correct configuration of a field, considering field context, field configuration (scheme) and Workflows (5-15% of exam)

Describe core workflow functionality (triggers, conditions, validators, postfunctions, events, properties) and map workflows to issue types.

Given business requirements, create new workflows and/or implement appropriate changes to existing workflows and schemes.

Given a scenario, troubleshoot workflow configurations.

Setting up Notifications and Email (5-10% of exam)

Determine an appropriate notification scheme/configuration including events.

Troubleshoot a notification scheme/configuration including events.

Identify and troubleshoot the appropriate configuration of an Incoming Mail Handler.

Jira Server Administration (10-15% of exam)

Recognize the benefits of having production and non-production instances.

Given a scenario, recommend whether or not to upgrade and determine the effects of roll-back.

Evaluate the need for re-indexing following a set of modifications, and explain the effects of re-indexing.

Troubleshoot application-level problems with Jira (logging and profiling) and escalate when appropriate.

Identify and troubleshoot the appropriate configuration of an outgoing email server.

Given a workflow, describe which attributes will and will not be imported/exported.

Given a scenario, assess the impact of user directory order and configuration.

Administering and Extending Jira (3-10% of exam)

Compare and contrast the different hosting options of Jira.

Demonstrate how to appropriately configure issue collectors.

Demonstrate how to appropriately use the features of the universal plug-in
Jira Administrator
Atlassian Administrator exam

Other Atlassian exams

ACP-100 Jira Administrator
ACP-600 Project Administration in Jira Server
ACP-620 Managing Jira Cloud Projects
ACP-610 Managing Jira Projects for Data Center and Server

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Jira Administrator
Question: 62
After a recent upgrade to your Jira system, one of the apps your organization depends on is not working reliably.
Which two methods can you use to debug and resolve this issue? (Choose two.)
A. Ask the System Administrator for catalina.out logs and inspect for stack traces.
B. Ask the System Administrator to enable the SQL log.
C. Ask the System Administrator to set package com.atlassian to Trace logging level.
D. Ask the System Administrator to add the app to the logger.
E. Ask the System Administrator to set the logging level to FATAL on all package names, Under Logging & Profiling.
Answer: CE
Question: 63
A team is complaining that their Jira project is slow to use. You are able to replicate the slow behavior by viewing and trying to edit one of their issues.
Which logging option will help you or a system administrator to diagnose the problem?
A. Use the Log Analyzer to get more information about the issue view process.
B. Configure Jira to record and log the JavaScript execution from the browser console.
C. Set the logging to DEBUG level on all packages causing activity for that issue.
D. Enable profiling globally, so the logs can be inspected for anomalies when viewing the issue.
Answer: D
Question: 64
You are moving a workflow from your staging Jira instance to production. On importing the workflow, Jira notifies you that the post-functions will not be
Staging Jira is on version 6.4 and production Jira is on version 6.3.
Why did this happen?
A. The apps installed on staging are not the same as on production.
B. The production and staging instances are using different versions of Jira.
C. You exported the workflow as XML instead of JWB.
D. Custom post-functions are not included in workflow export.
Answer: D
Question: 65
You have planned, tested, and performed a Jira upgrade.
The upgrade appeared to be a success; however, after several hours of use, your users are reporting significant problems and you decide to roll back.
Which two effects do you expect to see after the rollback? (Choose two.)
A. Emails will automatically be sent out to tell people about the rollback.
B. New issues entered between upgrade and rollback will be lost.
C. The color scheme will be set back to default to indicate there was a rollback.
D. Jira will go back to the same schemes as before the upgrade.
E. Jira will need to be reconnected to other systems it was integrated with.
Answer: DE
Question: 66
Your user directories are configured as shown:
The Active Directory administrators have just started the process of copying all the users from the old Company B directory to Company A directory.
During this process, the group membership is being changed to allow for more fine-grained security control.
A large number of migrated users complain that they do not have the correct new group memberships.
Which configuration change should you perform?
A. Reorder the directories so Company A is before Company B.
B. Enable the Crowd user directory.
C. Reorder the directories so the Jira Internal Directory is listed first.
D. Synchronize the Company A directory.
E. Disable the Company A directory.F. Disable the Company B directory.
Answer: D
Question: 67
Your Jira has 25,000 active users across the globe using 100 projects with over a million issues.
Another administrator has made a change to a field configuration scheme and you now need to re-index Jira.
What would be the impact of rebuilding the index in the foreground?
A. Issues will take longer to display during the re-index.
B. Database backups cannot be run until the re-indexing is complete.
C. The configuration change will not be applied until re-indexing is complete.
D. Searches using the field may show erroneous results.
E. All users will be locked out of Jira until re-indexing completes.
Answer: C
Question: 68
The configuration details of an SMTP Mail Server of a Jira instance are shown below.
The configuration hasnt been changed in the last 24 months.
Currently emails are no longer being sent and the failed notifications can be seen in the Mail Error Queue.
What is the likely cause of the failure?
A. Email volume has increased and the Timeout is too low.
B. The SMTP password has expired.
C. The user jira has no valid Jira license.
D. The database and/or server disk is full.
E. The Jira license has expired.
Answer: E
Question: 69
Jan asked you to create a new Select List custom field called Department for his project MCAS.
You created the field in the morning. In the afternoon, Jan notes that his Jira dashboard is not showing the field correctly. He asks to help him troubleshoot.
View the Exhibit to see Jans entire dashboard.
The first gadget shows 26 issues in the project by Status.
The second gadget shows that there are three issues that have the new Department field set.
The last gadget shows "No Data Available". The filter query for that gadget is "project=MCAS and Department is empty."
Why does Jans gadget say "No Data Available"?
A. The field is marked Optional in the Field Configuration.
B. Jan does not have the proper Browse permissions.
C. The field context on the Department field was not set to allow empty values.
D. You created the field Department but did not re-index the MCAS project.
E. The JQL query for the filter is not valid.
F. There is issue security on the issues.
Answer: C
Question: 70
Which three factors should you consider when deciding between Jira Cloud and Jira Server? (Choose three.)
A. the ability to integrate Jira with a cloud-based source repository (e.g. Bitbucket)
B. the amount of time required for system administration
C. the availability of a REST API
D. the commercial apps you would like to use
E. the ability to integrate with an external user directory (e.g. company LDAP directory)
F. the number of workflows you will require
Answer: BCD
Question: 71
You want to introduce Jira to your small non-profit organization.
Since you are unsure of the optimal deployment option you have gathered some requirements:
You need to manage a team of up to 15 employees.
You need to be able to track a backlog of staff action items. You want to easily visualize the progress of ongoing work.
The solution must require minimal administration since your organization only has a part-time IT volunteer.
What solution is most appropriate for your organization?
A. Jira Service Desk Cloud
B. Jira Software Data Center
C. Jira Service Desk Data Center
D. Jira Core Server
Answer: A
Question: 72
The marketing team has asked you to embed the trigger tab of an issue collector on several internal web pages and change its size, color, and text.
They also want the ability to track which webpage finally generated the underlying feedback issue.
You are not familiar with advanced issue collector configuration.
Which type of developer should you contact for assistance?
A. Groovy
B. JavaScript
C. Velocity
D. Python
Answer: B
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Get prepared for the Microsoft Azure Administrator Certification Exam

Microsoft Azure Administrator Certification exam measures your skill set in provisioning and managing an Azure environment with a focus on Azure subscription management, compute, storage, networking and identity. The AZ‑103 exam replaces the AZ‑100 and AZ‑101 exams, thereby simplifying your journey to become a certified Azure Administrator Associate.

Download this study guide to learn about the Azure Administrator skills measured in AZ‑103, as well as some of the important Topics that will be covered under each of the exam's study areas, such as:

  • Azure subscriptions and resources management
  • Storage management and implementation
  • Deployment and management of virtual machines
  • Configuration and management of virtual networks
  • Identities management

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Thu, 23 Jan 2020 04:50:00 -0600 en-US text/html
Further information

The individual modules

The Goethe-Zertifikat B2 exam comprises reading, listening, writing and speaking sections (the speaking section is completed in pairs).
The exam is offered at selected centres in digital format or on paper. Consistent standards are used worldwide for administration and evaluation.


You will be asked to read a number of different texts, such as forum posts, newspaper and magazine articles, commentaries and instructions. You will be required to summarise key information and important details, as well as viewpoints, opinions and rules.

Duration: 65 minutes


You will be asked to express and justify your opinion on a current social theme in a forum post. You will also write a formal message in a professional context.

Duration: 75 minutes


You will be asked to listen to interviews, presentations, conversations and everyday remarks, as well as radio broadcasts. You will be required to summarise the main points and key details.

Duration: approx. 40 minutes


You will be asked to deliver a short presentation on a specified theme and discuss it with your conversation partner. You will also be required to exchange arguments with the other person.

Duration: 15 minutes


The Goethe-Zertifikat B2 is a German exam for young people and adults.

The Goethe-Institut exams are available to all interested parties. Candidates may take the exam without being required to reach a minimum age or hold German nationality.

  • A minimum age of 15 years is recommended to take the Goethe-Zertifikat B2 exam for young people.
  • A minimum age of 16 years is recommended to take the Goethe-Zertifikat B2 exam for adults.
  • To sit the Goethe-Zertifikat B2 exam, candidates must have German language skills corresponding to the B2 level of competence of the Common European Framework of Reference for Languages (CEFR).
  • To reach this level, candidates need to have completed between 600 and 800 45-minute units of teaching, depending on their previous knowledge and learning requirements.

What else is important to know?

Recognition for university entrance

Would you like to prepare yourself more thoroughly?

It goes without saying that we not only run German exams but also teach German. In fact, the Goethe-Institut is the most renowned provider of German tuition worldwide.
View our German courses

If you are unable to find any courses in your area, you could always consider taking one of our distance learning courses.
Learn German online

Our interactive trial papers and practice exercises, which are also accessible to those with disabilities, are available here so that you can prepare online.
Practice materials

Do you have any further questions?
Frequently asked questions

Wed, 29 Aug 2018 11:27:00 -0500 en text/html
Best IT Certifications for 2024

Earning specialized certifications is a surefire way to advance your career in the IT field, regardless of industry or current career level. The right certification validates your skills and knowledge, which makes you more desirable to future employers who want to attract and retain the best employees. Below, we’ll explore the top IT certifications and share how to examine your goals to choose the right path forward. 

We’ve narrowed IT certifications into specific categories to help IT professionals assess what’s available and pursue the best certifications to show their willingness to learn and develop the in-demand career skills employers want.

Best database certifications 

Database platforms have changed greatly over the years, but database technology remains important for various applications and computing tasks. Available certifications for IT professionals include those for database administrators (DBAs), database developers, data analysts and architects, business intelligence, and data warehousing specialists, and other data professionals.

Obtaining database certifications demonstrates an understanding of database concepts, design, implementation, administration and security. This can boost your credibility in the job market and show potential employers that you have the skills needed to work with databases. The best database certifications include the following:

Best SAS certifications 

SAS is one of the world’s leading firms for business analytics, data warehousing and data mining. Today, the SAS Global Certification Program offers 23 credentials across categories including foundation tools, advanced analytics, business intelligence, data management and administration.

SAS programmers remain in high demand, with a quick search of job boards showing thousands of open positions. Obtaining SAS certification shows employers that you are proficient in the company’s popular suite of tools. Some of SAS’s certification programs include the following: 

Many professionals earn certifications to help navigate their career paths. According to the IT Salary Report, 92 percent of information technology professionals have at least one certification.

Best Cisco certifications 

Cisco Systems is a market leader not only in networking and communications products, but also storage networking and solutions for data centers. Cisco offers a variety of certifications for IT professionals, ranging from entry level credentials to expert-level exams. 

These certifications prepare professionals for Cisco-related careers. A search of job boards reveals thousands of open positions for Cisco experts, underscoring the continued relevance of these skills. Some of Cisco’s certifications include the following:

Best Dell certifications 

Dell Technologies remains one of the world’s leading computing companies. In addition to its well-known hardware lineup, Dell also offers solutions for networks, storage, servers, gateways and embedded computing, as well as a broad range of IT and business services.

Becoming certified in Dell products can help make IT professionals competitive in engineering roles for server, virtualization, networking, systems, integration and data security. Additional roles include consultants, account executives, system administrators, IT managers and deployment managers.

Best mobility certifications 

In the mobile era, it has become increasingly important for network engineers to support local, remote and mobile users, as well as provide proper infrastructure. The focus on application and app development now leans more toward mobile environments, requiring security professionals to thoroughly address mobility from all perspectives.

Due to the fast-changing nature of mobile technology, not many mobility certifications have become widely adopted. However, a few of the top mobility certifications can help IT professionals stand out in this rapidly evolving field. 

If part of your job includes selling and implementing an IT solution, you may want to pursue the best sales certifications. You’ll show your organization that you’re willing to go above and beyond to reach sales targets.

Best computer hardware certifications 

As remote and computer-based work has become more common, it’s more important than ever that businesses and individuals be able to maintain their hardware. While discussions about potential computer-related jobs often revolve around software work and coding, jumping into the IT field by becoming a computer technician is an excellent starting point.

Today, thousands of hardware technician jobs are available across the country. Entering this industry becomes more accessible for those who acquire computer hardware certifications. These certifications can showcase your expertise and proficiency in the upkeep of computers, mobile devices, printers and other hardware components.

Best Google Cloud certifications 

IT pros with solid cloud computing skills continue to be in high demand as more companies adopt cloud technologies. Today, Google Cloud is one of the market leaders in the cloud computing space. 

Regardless of where you are in your IT career, engaging with certification programs can demonstrate your willingness to keep on top of rapidly evolving cloud technologies. To that end, Google has introduced a host of certifications for its cloud platform, including the following: 

Best evergreen IT certifications

In the fast-changing world of technology, it can help to focus on certifications that have stood the test of time. “Evergreen” refers to certifications that remain popular year after year. 

The top evergreen certifications are based on recent pay surveys in IT, reports from IT professionals about certifications they want or pursue the most, and those that appear most frequently in online job postings. Obtaining these credentials is one step toward ensuring that your skills remain relevant for a long time: 

Best IT governance certifications 

IT governance provides structure for aligning a company’s IT with its business strategies. Organizations faced with compliance rigors always need experienced IT pros who can see the big picture and understand technology risks. This means certified IT governance professionals are likely to remain in high demand.

Earning one of the following certifications proves a commitment to understanding the role of IT governance and its position in a company’s current and future success. Getting certified can validate your expert knowledge and lead to advanced career opportunities.

Best system administrator certifications 

An IT system administrator is responsible for managing and maintaining the information technology infrastructure within an organization. The position demands sought-after career skills, ranging from configuring and maintaining servers and clients to managing access controls, network services, and addressing application resource requirements.

If you’re in charge of managing modern servers, there’s a long list of tools and technologies that system administrators must master. Obtaining some of the most prominent system administrator certifications can demonstrate your mastery to potential employers. 

Best ITIL certifications 

ITIL, or Information Technology Infrastructure Library, was developed to establish standardized best practices for IT services within government agencies. Over the ensuing four decades, businesses of all types embraced, modified, and extended ITIL, shaping it into a comprehensive framework for managing IT service delivery. 

The ITIL framework remains the benchmark for best practices in IT service and delivery management, offering certification programs that cater to IT professionals at all levels. These training and certification courses ensure that IT professionals stay well-prepared for the ongoing evolution in IT service delivery management. There are four certifications in the ITIL certification program:

Best enterprise architect certifications 

An IT enterprise architect is responsible for designing and managing the overall structure and framework of an organization’s information technology system. Enterprise architect certifications are among the highest that an IT professional can achieve; fewer than 1 percent ultimately reach this level. 

Enterprise architects are among the highest-paid employees and consultants in the tech industry. These certifications can put IT professionals on a path to many lucrative positions. The average worker earns over six figures annually. Some top enterprise architect certifications are listed below:

To become an enterprise IT architect, you’ll need knowledge of systems deployment, design and architecture, as well as a strong business foundation.

Best CompTIA certifications

CompTIA is a nonprofit trade association made up of more than 2,000 member organizations and 3,000 business partners. The organization’s vendor-neutral certification program is one of the best recognized in the IT industry. Since CompTIA developed its A+ credential in 1993, it has issued more than two million certifications.

CompTIA certifications are grouped by skill set and focus on the real-world skills IT professionals need. Armed with these credentials, you can demonstrate that you know how to manage and support IT infrastructure. 

Best Oracle certifications 

A longtime leader in database software, Oracle also offers cloud solutions, servers, engineered systems, storage, and more. The company has more than 430,000 customers in 175 countries. 

Today, Oracle’s training program offers six certification levels that span 16 product categories with more than 200 individual credentials. Considering the depth and breadth of this program — and the number of Oracle customers — it’s no surprise that Oracle certifications are highly sought after. 

Vendor-specific certifications address a particular vendor’s hardware and software. For example, you can pursue Oracle certifications and Dell certifications to become an expert in those companies’ environments.

Best business continuity and disaster recovery certifications

Business continuity and disaster recovery keep systems running and data available in the event of interruptions or faults. These programs bring systems back to normal operation after a disaster has occurred.

Business continuity and disaster recovery certifications are seeing a healthy uptrend as new cloud-based tools grow in popularity. While business continuity planning and disaster recovery planning have always been essential, they’re becoming more critical than ever — and IT certifications are following suit.

Tue, 02 Jan 2024 09:59:00 -0600 en text/html
Best Salesforce Certification Courses

Salesforce skills and certifications are in high demand in the information technology industry and you’ll be positioned to take your career to the next level with a few certifications under your belt. 

But what’s the best way to prepare for the exam? An online Salesforce certification course is an ideal place to start. Whether you’re new to Salesforce or need to brush up on your skills, we’ll go over several options for you to choose from that go beyond an exam guide.

The Best Salesforce Certification Courses

We explored over 100 Salesforce certification courses on the web and come up with our top picks. The featured courses are from LinkedIn Learning, PluralSight, Trailhead and Udemy. While this CRM platform is popular and these names are well-known, you should the platform that make the most sense for your needs.

Here’s a description of each course, who it’s for and the price point. We’ve also categorized the courses by skill level: beginners, intermediate students and advanced students.  

Salesforce Certification Courses for Beginners

These Salesforce Certification Courses are great for if you’re just learning the ropes.

1. The Complete Salesforce Classic Administrator by Udemy

  • Who it’s for: Beginners
  • Price: $19.99

Just $19.99 gets you a seat in this bestselling course from Udemy — it’ll teach you everything you need to know to pass the Salesforce Administrator Certification Exam.

When you enroll, you’ll have instant access to 10.5 hours of on-demand video, 17 articles, 2 downloadable resources and 1 practice test. The class begins with a lesson on how to create your own free account. You’ll also learn core concepts of the platform along with the mechanics of deploying the Lightning Experience in Salesforce.

The class is instructed by Mike Wheeler, Salesforce trainer, and Aaron Wheeler, Adobe certified expert. It’s designed for beginners and those who are a bit more experienced who want to take the Salesforce Administrator Exam. 

2. Prepare for Your Salesforce Administrator Credential by Trailhead 

  • Who it’s for: Beginners
  • Price: Free 

It’s fun to prepare for your Salesforce Administrator Certification exam through Trailhead’s course. 

This 53-hour class begins with an overview of the exam so you’ll know what to expect when it’s time to test. It’s followed by an organization setup task in Salesforce. Once you’ve got the foundational work out of the way, you’ll jump right into the first Salesforce Platform Basics module. 

As the course progresses, you’ll be required to complete a series of assignments and projects to demonstrate your proficiency in the subject. The class wraps up with helpful study tools and a practice test. 

Enrollment is free, but you’ll need to sign up for a Trailhead account to get started. 

3. Formula Fundamentals in Salesforce by PluralSight 

  • Who it’s for: Beginners
  • Price: Included with a monthly subscription 

You might want to gain a better understanding of how Salesforce formulas work if you want to enhance your user experience. This 5-star course is worth exploring. The class is a little over 1.5 hours and includes 6 modules. 

Instructor and software developer Dan Appleman covers formulas, data, operators and functions. He also shares real-life examples and testing formulas that can significantly assist you when as you use the platform. 

The enrollment fee for Formula Fundamentals in Salesforce is included in the $29 PluralSight monthly subscription. You can also grab a seat for free by signing up for a 10-day trial. 

Have you mastered Salesforce mechanics? If not, these intermediate-level courses may be a good fit.

4. Cert Prep: Salesforce Certified Administration by LinkedIn Learning (Formerly

  • Who it’s for: Intermediate students
  • Price: Included with a monthly membership

Taught by Christopher Matthew Spencer, a Salesforce certified administrator, this course is best for those who are ready to start preparing for the qualification exam. 

The 1-hour class touches on the benefits of certification, what’s included in the exam and how to register. You’ll also learn which study materials are most useful and the tips you should implement to increase your odds of earning a passing score on the first attempt. 

It’s free to enroll with a $29.99 LinkedIn Learning monthly membership. But if you’re not yet a member, sign up for a free 1-month subscription to access the course for free.

5. Salesforce Platform App Builder Certification Course by Udemy

  • Who it’s for: Intermediate students 
  • Price: $19.99

Learn what it takes to pass the Salesforce Platform App Builder Certification Exam in this bestselling course from Udemy. You’ll also learn how to set up security and access permissions, configure a role hierarchy, build apps on the platform and a host of other useful skills. 

This class includes 19 hours of on-demand video, 11 articles and 6 downloadable resources to supplement your learning. Once you’ve reached the finish line, you’ll receive a Certificate of Completion. 

Enrollment is only $19.99 and it’s best to have a working knowledge of Salesforce before you sign up for the class.

6. Prepare for Your Salesforce Platform App Builder Credential by Trailhead

  • Who it’s for: Intermediate students
  • Price: Free 

You’ll be able to review key concepts that appear on the Salesforce Platform App Builder exam. This class begins with a primer on Salesforce fundamentals and dives into more complex concepts related to app building. 

The material is delivered through interactive modules that include hands-on tasks and projects designed to enhance your experience. After the course, you can work through real-life simulations that apply to concepts featured in the certification exam. Expect to spend approximately 55 hours working through the course.

Make sure you know design, building and implementation of custom application basics before you enroll in the course. 

Advanced Salesforce Certification Courses

Do you have extensive knowledge of the platform or are you a Salesforce certified administrator? You may be interested in these advanced courses.

7. Salesforce Certified Advanced Administrator- Part 1 by Udemy 

  • Who it’s for: Advanced students
  • Price: $19.99

Do you want to take your career to the next level as a Salesforce Certified Advanced Administrator? This course, the first of a 3-part series, will supply you a sneak peek into what the process entails. You can proceed with the other 2 classes in Udemy if you enjoyed the first.

Test drive this 5-hour course for only $19.99. You can receive your money back within 30 days of enrollment if you’re not satisfied for any reason.

The Salesforce Administrator Certification Credential is a prerequisite for this course and you’ll also need it to sit for the exam. 

8. Salesforce Sales Cloud Consultant Certification by Udemy

  • Who it’s for: Advanced students
  • Price: $19.99

Are you interested in the Cloud Consultant Certification? If so, you might want to consider taking this class. This Udemy bestseller will equip you with the knowledge needed to pass the exam. Over 1,700 students have enrolled in this comprehensive course to date. 

You’ll be able to access a thorough discussion of the components of the exam. Instructor Mike Wheeler also covers implementation strategies, sales cloud solution design, marketing and leads, opportunity management, sales productivity and a host of other integral concepts. 

You can enroll for $19.99 and have instant access to 11 hours of on-demand video, 13 articles and 7 downloadable resources. 

9. Salesforce Service Cloud Consultant Certification Course by Udemy

  • Who it’s for: Advanced students 
  • Price: $19.99

This bestselling course will prepare you to pass the Salesforce Service Cloud Consultant Certification Exam. It includes 115 lectures condensed into 11 hours of video. You will also have access to 9 articles when you enroll. 

Instructors Mike and Aaron Wheeler offer 11 modules to supply you access to essential industry knowledge. You’ll also earn the mechanics of implementation strategies, service cloud solution design, building custom service apps, knowledge management and interaction channels. 

Enrollment is $19.99 and you should have experience working in Salesforce before you register for this class. 

What Makes a Great Salesforce Certification Course?

Going beyond a practice exam, you need a certificate course that meets you where you are. The best Salesforce certification programs meet the following criteria

Taught by an Experienced Salesforce Trainer

Are you an IT employee? If so, you’re well aware that Salesforce is a sophisticated customer relationship management platform. Make sure you get an instructor who can break down terms, concepts and methodology. Look for a Salesforce trainer who’s well-versed in the platform and understands how to get you through the online certificate program. A Salesforce consultant may know the platform, but make sure they teach in a manner that speaks to you.

Interactive and Includes Resources 

You can’t expect to become skilled in Salesforce by practicing a multi-page document. For this reason, the course should be interactive and include tasks or projects that allow you to apply the knowledge you’ve learned in the modules. It’s also a bonus if the instructor provides demonstrations for you to reference at a later date if needed. 

Most importantly, the course should include at least 1 practice exam to test your proficiency in the material. Otherwise, you won’t know whether you’re prepared to take the salesforce certification exam or if you need more time to study. 


Some classes may force you to rush through the material to meet deadlines. As you explore sales Certification courses, confirm that you’re allowed to work at your own pace prior to the Salesforce exam. That way, you can take your time and supply yourself the best chance at passing the applicable exam on the first attempt. 

Choose the Right Salesforce Certification Course

Enrolling in a reputable Salesforce certification course is the best way to set yourself up for success. You’ll take the guesswork out of trying to figure out what concepts to focus on and you’ll increase the odds of passing on the first try. 

New to Salesforce? Consider a free course to get acclimated with the platform. Once you’ve mastered the basics, move on to more complex material — enroll in intermediate and advanced courses. 

Confirm that the course is taught by a Salesforce trainer with a stellar track record. The course should also be self-paced so you have an ample amount of time to understand, retain and apply the information shared in the class. 

Frequently Asked Questions


Benzinga recommends The Complete Salesforce Classic Administrator and Prepare for Your Salesforce Administrator Credentials.


It takes 6 weeks to complete the certification, depending on your experience.


Depending on the industry in which you work and your role, you may or may not need Salesforce certification to obtain gainful employment. However, it is wise to receive as much training as you can to make yourself more marketable over the long-term.

Wed, 13 Dec 2023 10:01:00 -0600 en text/html
UPSC Public Administration Optional Syllabus: obtain PDF for Mains Exam

UPSC Public Administration Mains Syllabus 2023 PDF

The Public Administration optional syllabus is divided into two papers i.e. Paper I and Paper II  in UPSC Mains exam. Each paper is conducted for 250 marks with a total of 500 marks. One must adhere to the UPSC Public Administration mains syllabus and the right resources to increase their chances of scoring High Marks in the civil services exam. Mentioned below is the topic-wise UPSC Public Administration syllabus for both the papers discussed below.

UPSC Public Administration Mains Optional Syllabus for Paper I

The UPSC Public Administration Mains Syllabus for Paper I covers Topics like Administrative Thought, Administrative Behaviour, Organisations, Accountability and Control, Administrative Law, Comparative Public Administration, Development Dynamics, Personnel Administration, etc. Check the topic-wise UPSC Public Administration mains Paper I syllabus shared below.

Administration Theory

  • Introduction: Meaning, scope and significance of Public Administration, Wilson’s vision of Public Administration, Evolution of the discipline and its present status. New Public Administration, Public Choice approach; Challenges of liberalization, Privatisation, Globalisation; Good Governance: concept and application; New Public Management.
  • Administrative Thought: Scientific Management and Scientific Management movement; Classical Theory; Weber’s bureaucratic model its critique and post-Weberian Developments; Dynamic Administration (Mary Parker Follett); Human Relations School (Elton Mayo and others); Functions of the Executive (C.I. Barnard); Simon’s decision making theory; Participative Management (R. Likert, C. Argyris, D. McGregor.)
  • Administrative Behaviour: Process and techniques of decision-making; Communication; Morale; Motivation Theories content, process and contemporary; Theories of Leadership: Traditional and Modem:
  • Organizations: Theories systems, contingency; Structure and forms: Ministries and Departments, Corporations, Companies; Boards and Commissions; Ad hoc, and advisory bodies; Headquarters and Field relationships; Regulatory Authorities; Public-Private Partnerships.
  • Accountability and Control: Concepts of accountability and control; Legislative, Executive and judicial control over administration; Citizen and Administration; Role of media, interest groups, voluntary organizations; Civil society; Citizen’s Charters; Right to Information; Social audit.
  • Administrative Law: Meaning, scope and significance; Dicey on Administrative law; Delegated legislation; Administrative Tribunals.
  • Comparative Public Administration: Historical and sociological factors affecting administrative systems; Administration and politics in different countries; Current status of Comparative Public Administration; Ecology and administration; Riggsian models and their critique.
  • Development Dynamics: Concept of development; Changing profile of development administration; ‘Anti-development thesis’; Bureaucracy and development; Strong state versus the market debate; Impact of liberalisation on administration in developing countries; Women and development the self-help group movement.
  • Personnel Administration: Importance of human resource development; Recruitment, training, career advancement, position classification, discipline, performance appraisal, promotion, pray and service conditions; employer-employee relations, grievance redressal mechanism; Code of conduct; Administrative ethics.
  • Public Policy: Models of policy-making and their critique; Processes of conceptualisation, planning, implementation, monitoring, evaluation and review and their limitations; State theories and public policy formulation.
  • Techniques of Administrative Improvement: Organisation and methods, Work study and work management, e-governance and information technology; Management aid tools like network analysis, MIS, PERT, and CPM.
  • Financial Administration: Monetary and fiscal policies: Public borrowings and public debt Budgets types and forms; Budgetary process; Financial accountability; Accounts and audit.

UPSC Public Administration Mains Syllabus for Paper II

The UPSC Public Administration Mains Syllabus for Paper II covers Topics like the Evolution of Indian Administration, the Philosophical and Constitutional framework of Government, Public Sector Undertakings,  Union Government and Administration, Plans and Priorities, State Government and Administration, etc. Check the topic-wise UPSC Public Administration mains Paper II syllabus shared below.

Indian Administration

  • Evolution of Indian Administration: Kautilya Arthashastra; Mughal administration; Legacy of British rule in politics and administration Indianization of Public services, revenue administration, district Administration, local self Government.
  • Philosophical and Constitutional framework of Government: Salient features and value premises; Constitutionalism; Political culture; Bureaucracy and democracy; Bureaucracy and development.
  • Public Sector Undertakings: Public sector in modern India; Forms of Public Sector Undertakings; Problems of autonomy, accountability, and control; Impact of liberalization and privatization.
  • Union Government and Administration: Executive, Parliament, Judiciary-structure, functions, work processes; recent trends; Intra-governmental relations; Cabinet Secretariat; Prime Minister’s Office; Central Secretariat; Ministries and Departments; Boards; Commissions; Attached offices; Field organizations.
  • Plans and Priorities: Machinery of planning; Role, composition and functions of the Planning Commission and the National Development Council; ‘Indicative’ planning; Process of plan formulation at Union and State levels; Constitutional Amendments (1992) and decentralized planning for economic development and social justice.
  • State Government and Administration: Union-State administrative, legislative and financial relations; Role of the Finance Commission; Governor; Chief Minister; Council of Ministers; Chief Secretary; State Secretariat; Directorates.
  • District Administration since Independence: The changing role of the Collector; Union-State-local relations; Imperatives of development management and law and order administration; District Administration and democratic decentralization.
  • Civil Services: Constitutional position; Structure, recruitment, training and capacity building; Good governance initiatives; Code of conduct and discipline; Staff associations; Political rights; Grievance redressal mechanism; Civil service neutrality; Civil service activism.
  • Financial Management: Budget as a political instrument; Parliamentary control of public expenditure; Role of finance ministry in monetary and fiscal area; Accounting techniques; Audit; Role of Controller General of Accounts and Comptroller and Auditor General of India.
  • Administrative Reforms since Independence: Major concerns; Important Committees and Commissions; Reforms in financial management and human resource development; Problems of implementation.
  • Rural Development: Institutions and agencies since Independence; Rural development programmes: foci and strategies; Decentralization and Panchayati Raj; 73rd Constitutional amendment.
  • Urban Local Government: Municipal governance: main features, structures, finance and problem areas; 74th Constitutional Amendment; Global-local debate; New localism; Development dynamics, politics and administration with special reference to city management.
  • Law and Order Administration: British legacy; National Police Commission; Investigative agencies; Role of Central and State Agencies including para military forces in maintenance of law and order and countering insurgency and terrorism; Criminalisation of politics and administration; Police-public relations; Reforms in Police.
  • Significant issues in Indian Administration: Values in public service; Regulatory Commissions; National Human Rights Commission; Problems of administration in coalition regimes; Citizen administration interface; Corruption and administration; Disaster management

How to Prepare for UPSC Public Administration Mains Syllabus 2023?

Public Administration is one of the popular optional subjects in the UPSC mains exam. Therefore, one should clear the concepts of all the exam-relevant Topics as it will allow them to answer the questions correctly in the exam. With this, they must develop a robust UPSC Public Administration preparation strategy and books. Check the best tips and tricks shared below to cover the entire UPSC Public Administration mains syllabus.

  • Understand Syllabus: One should be well-acquainted with the UPSC Public Administration mains syllabus to cover all the Topics and sub-topics important from an exam perspective. 
  • Clear Concepts: The next tip is to learn the fundamentals of all the Topics prescribed in the syllabus. It is crucial to master the concepts thoroughly to answer the questions correctly in the exam.
  • Previous Year Papers: Practice UPSC Public Administration's previous year's papers to understand the Topics along with the question weightage asked in the exam.
  • Practice of Answer-writing: After covering at least 40% of the syllabus, one should commence answer-writing practice. This will help them to learn the way to manage their time effectively with speed and accuracy.
  • Solve Mock Tests: Candidates must practice full-length tests to analyze their performance and gauge their preparation level. Also, it will help them to discover their mistakes and allow them to focus more on their weak areas.

Booklist for UPSC Public Administration Mains Syllabus

A wide range of UPSC Public Administration books and resources are available online and in the local market that cover all the aspects of the UPSC Public Administration Mains Syllabus. Let’s look at the paper-wise books for the Public Administration optional subject shared below:

  • Public Policy: Concept, Theory, and Practice by Bidyut Chakrabarty and Prakash Chand
  • New Horizons of Public Administration by Mohit Bhattacharya
  • Administrative Thinkers by Prasad and Prasad
  • Public Administration-Laxmikant
  • IGNOU BA and MA Notes
  • Essentials of organizational behavior by Stephen Robbins
  • Public Administration And Public Affairs by Nicholas Henry
Tue, 18 Jul 2023 18:34:00 -0500 en text/html
Certified Equity Professional Institute
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  • Analysis and Administration
  • Corporate and Securities Law
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Candidates can elect to complete just the first level of the program - resulting in the ECA designation, or to continue on for the remaining two levels, at which point they will have earned the CEP designation. The CEP designation is granted to individuals who have passed all three exams, and have demonstrated mastery of equity compensation related issues in all of the core disciplines. The CEP Institute also offers an exam solely focused on accounting; the Advanced Equity Compensation Accounting Certificate (AECA) exam is for financial reporting professionals in any organization that offers equity compensation, as well as the accounting professionals who are required to verify proper expensing under ASC 718 and other standards.

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Wed, 13 Dec 2023 20:52:00 -0600 en text/html
Uproar over exam administration as more cases of cheating reported

Education Cabinet Secretary George Magoha inspecting the ongoing examinations at Alliance Boys school in Kikuyu. [GeorgeNjunge, Standard]

Questions have emerged over the administration of this year’s national examinations as reports reveal more candidates are accessing the questions before time.

More arrests, including of teachers, are being made as the number of mobile phones confiscated during the administration of the tests continue to rise.

The latest is the arrest and detention of 42 students of Dibuoro Secondary School in Usonga ward in Alego, Siaya County, for engaging in exam malpractices.

The students were found with four cell phones, which had the contents of Friday’s chemistry practical paper and Thursday’s Swahili paper.

Siaya County police commander, Michael Muchiri, said the phones had a WhatsApp group where each of the students were members. Upon scrutiny of the phones, contents of the Swahili paper done on Thursday were discovered.

Mr Muchiri said the school principal, one supervisor, five invigilators, a chemistry teacher and two laboratory assistants were among those summoned for questioning alongside the students.

“The matter is being handled by the County Investigation Officer. We are tracing the originators of the content. The key suspect is at large and is being sought,” said Mr Muchiri.

Cases of impersonation have also been reported even as sector players quietly question whether the Kenya National Examination Council (KNEC) and the Ministry of Education have dropped their guard.

The glaring absence of senior government officials such as cabinet secretaries, chief administrative secretaries, and principal secretaries from the daily monitoring rolls has also raised eyebrows.

In previous years, more senior government officials were deeply involved in the administration of the tests, a move many said reduced early exposure of the examination questions.

Meanwhile, the Kenya Union of Post Primary Education Teachers (Kuppet) has placed the blame on the leadership at the Ministry.

Kuppet Secretary General Akello Misori claimed that Education Cabinet Secretary, George Magoha, is being sabotaged from within because he is not a team player.

“We strongly believe that examination reforms are being watered down because Magoha wants to do everything. He wants to design policy and implement it himself and he is being sabotaged,” said Mr Misori.

Kenya National Union of Teachers (KNUT) secretary general Collins Oyuu termed as worrying the trend where candidates are increasingly accessing examination papers before time.

“It is a bit worrying that we are seeing some level of laxity from officials and examination officers.

“The support we extended to Magoha and Fred Matiang’i when reforms were instituted have borne fruits and we cannot afford to drop guard,” said Mr Oyuu.

He wondered why more exposures are reported, especially during KCSE examinations.

“As a union we call upon all teachers to safeguard national examinations because a leaked examination is harmful to the learners and the country at large. We also want to see effort being made by all stakeholders to contain the bad habit,” he said.

Mr Oyuu spoke as secondary school heads said the merger of centres with less than 30 candidates may have given way to cheating.

At the close of the registration exercise for the 2021 examinations, KNEC had registered 608 and 91 new KCPE and KCSE examination centres respectively, with less than 30 candidates. It had also registered 27 new centres with less than 15 candidates.

Kenya Secondary School Heads Association national chairman Kahi Indimuli said some of the bad habits may have been transferred from merged centers.

“Most schools have also improved on internet access with WiFi connections and this may also contribute to the attempts to cheat,” said Mr Indimuli.

Speaking in confidence, some of the examination officials reported creeping laxity from some government officials.

“It seems like the administration of the whole examinations has been left to Magoha and a few of his team. What happened to the multi-agency approach that was witnessed after the 2016 reforms,” said a government officer familiar with administration logistics.

“Previously we saw Cabinet Secretaries of other ministries, CASs, PSs, and top officials and at one time even the head of state visited a school. Today we only see Magoha and a few PSs, where are the others?” the official posed.

The multi-agency team included staff from the Ministry of Interior, ICT, Teachers Service Commission (TSC), Kenya National Examination Council (KNEC) and the Ministry of Education.

[Additional reporting by Olivia Odhiambo]

Sat, 19 Mar 2022 09:00:00 -0500 en text/html
CAT exam preparation: Here are the most top scoring sections of this management entrance test Regarded as one of India's most challenging competitive exams, the Common Admission Test (CAT) is conducted annually in November by various IIMs, with IIM Lucknow serving as the organizing body this year. CAT serves as the entrance exam for prestigious Indian Institutes of Management (IIMs). Additionally, numerous management institutes and universities offering MBA programmes also consider CAT exam scores for admission into their respective programmes.
The CAT exam consists of three sections, viz. Verbal Ability and practicing Comprehension (VARC), Data Interpretation and Logical Reasoning (DILR) and Quantitative Ability (QA).
Each section has a 40-minute duration, within which candidates are required to finish that section. The total duration of CAT examination is 120 minutes, or 2 hours.
Qualifying the CAT exam requires dedicated preparation by the candidates for a prolonged period of time. Paired with that, effective revision is also required for scoring high on each of the sections. Here is a low-down on section-wise top scoring Topics that you should prepare for.
Verbal Ability and practicing Comprehension (VARC)
The VARC section is considered to be one of the relatively easier Topics to prepare for, and gives the candidate the potential to score the most. At the same time, it requires the candidate to have thorough practice of the Topics in verbal ability, and enhanced practicing skills for the practicing comprehension questions. Here are some parts within the section that require dedicated focus.
  • Emphasise on practicing comprehension: It is regarded as one of the most scoring part; aspirants are required to inculcate the habit of practicing editorials and newspaper articles. This will help in grasping the concepts when a comprehension paragraph is given in the CAT exam.
  • Para jumble, odd one out: This part of the VARC section comes with significant opportunities for the candidates to score. This requires minimal effort to prepare; Improving on your practicing ability will supply you an advantage over other candidates. Practising this daily will Excellerate on your speed of processing the given information on the comprehension paragraph. This helps Excellerate managing time while attempting the questions in the section.
Read Also: CAT Score vs Percentile 2023
Data Interpretation & Logical Reasoning (DILR)
Focus on practising non-traditional type of sets. The trend for the past few years has indicated that the questions are less data-intensive, and more logic based. This gives an opportunity to score higher, if the practice is focussed on unconventional problem-solving exercises, and different kinds of puzzles.
Important Topics include:
  • Arrangements
  • Games and Tournaments
  • Puzzles
  • Venn diagrams (maxima-minima)
  • Quantitative LR
  • Spider charts
  • Graphs & charts
Quantitative Aptitude (QA)
Thorough understanding of fundamental concepts during practice sessions can help in last-minute revision and reduce exam time. The QA section has numerous questions and high potential for scoring due to the straightforward nature of questions. Here is a list of sub-topics you should focus on.
Ratio & Proportions; Average & Percentages; Simple & Compound Interest; Time, Speed & Distance; Time & Work
Linear Equations; Quadratic Equations; Polynomials
Geometry: 3D Solids, such as cones, cylinders, spheres, and 2D Geometry, which includes shapes like triangles, circles, squares
Tue, 21 Nov 2023 03:08:00 -0600 en text/html
DUSU takes problems on Online Open Book exam to administration

Goa CM Pramod Sawant meets villagers opposing IIT campus project

Pune varsity apologises after question on 'jihad' creeps in exams

IGNOU TEE December 2020 to be held in February 2021, submit exam form by December 15

UGC NET admit card 2020 released for November exams, obtain here

Rajasthan directs 30-40% cut in school fees

Bihar B.Ed college allotment list 2020 released, check here

UP launches Higher Education Digital library

TN 11th supplementary result 2020 announced, check here

Candidate who got 99.8 pc marks in JEE held for using proxy in exam

Thu, 14 Sep 2023 04:23:00 -0500 text/html
Further information

Make your mark: the modules

The Goethe-Zertifikat B1 exam comprises reading, listening, writing and speaking modules. The speaking module of the exam is completed in pairs. The exam is administered and evaluated in the same way all over the world.

The four modules can be taken individually or together, with four separate module certificates being the equivalent of the single all-round certificate.

The exam, which was jointly developed by the Goethe-Institut, the University of Fribourg in Switzerland and the ÖSD, is known as the Goethe-Zertifikat B1 or ÖSD-Zertifikat B1 and can be taken worldwide.


You will be asked to read blog entries, emails, newspaper articles, advertisements and written instructions and pick out key points of information and important details as well as points of view and opinions.

Duration: 65 minutes


You will be asked to write personal and formal emails and letters and write an online forum post in which you express your opinion.

Duration: 60 minutes


You will be asked to listen to announcements, short presentations, informal conversations and discussions on the radio and pick out key statements and important details.

Duration: approx. 40 minutes


You will be asked to talk to your partner about an everyday topic, such as travelling. During this conversation, you will be required to respond to questions, express your opinion and make suggestions. You will also be asked to supply a presentation about an everyday syllabu and answer questions about it.

Duration: approx. 15 minutes


The Goethe-Zertifikat B1 is a German exam for young people and adults.

The Goethe-Institut exams are available to all interested parties and can be taken regardless of age and nationality.

  • A minimum age of 12 years is recommended to take the Goethe-Zertifikat B1 exam for young people.
  • A minimum age of 16 years is recommended to take the Goethe-Zertifikat B1 exam for adults.
  • To sit the Goethe-Zertifikat B1 exam, candidates must have German language skills corresponding to the third level of competence (B1) of the Common European Framework of Reference for Languages (CEFR).
  • To reach this level, candidates need to have completed between 350 and 650 45-minute units of teaching, depending on their previous knowledge and learning requirements.

What else is important to know?

Would you like to prepare yourself more thoroughly?

It goes without saying that we not only run German exams but also teach German. In fact, the Goethe-Institut is the most renowned provider of German tuition worldwide.
View our German courses

If you are unable to find any courses in your area, you could always consider taking one of our distance learning courses.
Learn German online

Our interactive trial papers and practice exercises, which are also accessible to those with disabilities, are available here so that you can prepare online.
Practice materials

Do you have any further questions?
Frequently asked questions

Fri, 30 Mar 2018 14:49:00 -0500 en text/html

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