By second period, word had gotten around: Mr. Thorne wasn’t coming back to teach next year.
Why didn’t you tell us? his students asked, over and over again. It broke his heart. What they didn’t know was that Preston Thorne had been fighting a losing battle for years.
In 2017, Thorne’s last year as a high school teacher, he was one of only about 1,436 Black male teachers in South Carolina, or less than 3 percent of the total teacher workforce, according to the state’s department of education. Four years later, Black male teachers still made up less than 3 percent of teachers in the state.
The lack of Black male representation isn’t just a South Carolina problem.
Just 7 percent of America’s public school teachers were Black during the 2017-18 school year, while Black students make up 15 percent of the student population, according to the most recently available data from the National Center for Education Statistics.
Since the Covid-19 pandemic, teachers of all demographic backgrounds have been leaving the field. Poor pay, increased public scrutiny, micromanagement and other issues exacerbated by the pandemic have contributed to more vacancies nationwide. South Carolina has seen its highest number of educator vacancies this year since the Center for Educator Recruitment, Retention and Advancement started tracking the trend in 2001.
These issues can have a greater impact on Black male teachers and other teachers from underrepresented groups.
Black men are often the providers for their families, so low pay can be devastating. They’re constantly looked over for promotions and leadership opportunities, or pigeonholed into disciplinarian roles.
In recent years, a movement against teaching “critical race theory” and the rise of groups like Moms for Liberty have galvanized white parents to target Black educators and literature that centers Black characters.
Their absence in classrooms is deeply felt, especially in states like South Carolina where almost a fifth of students are Black. Research shows that Black teachers can turn around young Black students’ lives, leading to improved academic performance and higher graduation rates.
It’s no secret that schools across the country have long struggled with their recruitment and retention. In South Carolina, data show that there’s little change in the number of Black male teachers statewide in the past five years.
While teacher vacancies are affecting all educators, experts say if South Carolina wants its Black students to succeed, it can’t afford to lose any more Black men in the classroom.
Related: English language teachers are scarce. One Alabama town is trying to change that
Thorne, a former University of South Carolina defensive lineman, ended his first year as an educator with no complaints.
He started teaching social studies at Blythewood High School in Richland 2, a school district in the Midlands, in 2005, the same year the school was founded.
“I was proud to be a part of a community,” he said. “That’s something that I always wanted to be in. I never really wanted to go from school to school.”
During his fourth year, Thorne started teaching an African American Studies course that he designed. It was his dream, and he began teaching the course a couple years before debates about teaching Black history and critical race theory swept the nation.
“For Black men in the classroom, there’s always a political awareness that people are watching you, especially when you’re teaching in a school with white children,” Thorne said. After the 2016 presidential election in which Donald Trump was declared winner, that feeling has gotten more intense for educators, he said.
This story is part of an ongoing series revealing critical areas of school staffing with an eye toward the gaps that most affect kids and families. The series is part of an eight-newsroom collaboration between AL.com, The Associated Press, The Christian Science Monitor, The Dallas Morning News, The Fresno Bee in California, The Hechinger Report, The Seattle Times and The Post and Courier in Charleston, South Carolina, with support from the Solutions Journalism Network.
Thorne’s situation was largely the exception. His administration and the Blythewood community was generally supportive, and what followed were some of the most fulfilling years of his life. He was voted Blythewood High’s 2015-16 Teacher of the Year.
But by that point, Thorne had also started helping out with the football team as a coach. Early on during his time at Blythewood, he applied for the head coach position when it became available.
The first time he was turned down, he understood. But then it happened again — and again.
That last rejection in spring 2017 was the last straw for Thorne.
“The third time was devastating, because I knew I was at a point in my career where I knew that’s what I wanted to do,” he said.
“The percentage of students who are potential teachers of color is getting smaller and smaller.”
April Butler, director of Men of CHS Teach, a partnership between the University of South Carolina and the Charleston County School District designed to diversify the teaching profession
Thorne was deeply passionate about teaching and his school, and he couldn’t imagine doing anything else but educating students. But after he was turned down, Thorne’s chest tightened every time he pulled into the school parking lot, and he felt like he couldn’t breathe.
Thorne left the classroom a few months later.
In an emailed statement, Lexington 2 district superintendent Brenda Hafner, Blythewood’s then-principal, said the school community was sad to see him leave, but she did not address why he didn’t get the position.
“Preston Thorne was a unique piece of what made our school culture so great,” she said. “His athletes loved him, but the student population in general was drawn to his eclectic being.”
Eric Duncan, part of education advocacy organization Ed Trust’s policy team, said Thorne’s story is one echoed by Black male educators nationwide who feel perpetually overlooked.
“You can kind of rationalize somebody’s frustrations if you feel a level of trust in the system, a level of trust in your school,” he said. “But it’s exacerbated when you have continually been overloaded, you continue being sort of devalued.”
It all comes to a head eventually, Duncan said.
“A person might say, ‘I’ll stick with this for a little while, if I get the job that I want,’” he said. “But when it doesn’t happen, it’s like, ‘All right, to heck with this. I’m not going to endure this any more.’”
Related: In one giant classroom, four teachers manage 135 kids – and love it
Tyler Wright led one of his students into the hallway.
The student had just had another outburst, and Wright couldn’t watch him get written up again. Wright, then a student teacher at Stono Park Elementary School in Charleston, asked if he could take the student outside and try to talk to him.
Within minutes, the student started crying.
“He was telling me that he really doesn’t get to see his dad and stuff like that,” Wright said. “That his dad was supposed to come see him but never did. At the end of the day, that was the root cause for the outbursts, because the child was angry.”
Wright understood the student’s pain. Wright told him that he’d grown up in a similar situation, but he’d succeeded in school because he still paid attention the best he could, despite what was going on at home.
“And I let him know that I’m always here, that there’s always somebody to talk to,” he said.
That’s all it took, Wright said, for the student to finally open up and Boost his behavior.
“For Black men in the classroom, there’s always a political awareness that people are watching you, especially when you’re teaching in a school with white children.”
Preston Thorne, former teacher and director of the Apple Core Initiative at the University of South Carolina’s College of Education
Black boys’ emotions and behavior are often misinterpreted by teachers, the majority of whom are White women. Nationally, Black boys are overassigned to special education — judged by teachers who don’t understand their behavior, or too quickly decide that their behavior is unusual instead of digging deeper. Then they’re put into isolated, self-contained classrooms, or disciplined frequently.
When Black boys have Black teachers, it prevents that, allowing teacher and student to often connect on a deeper level.
But the problem is cyclical — if Black students have adverse educational experiences in school, their chances of becoming an educator and making a difference in other Black students’ lives are marginal.
“The issue starts fairly young,” Duncan said. “They get negative impressions of school because they are traditionally overdisciplined or misidentified in terms of behavior challenges, when they may have some other issues or challenges that should be addressed in a more culturally proficient way.
“What’s the likelihood of them wanting to return back to that particular environment to become educators?”
Many Black boys don’t have a teacher who looks like them at all during their education — there doesn’t seem like there’s real access to the profession, then, for them.
Duncan said there are constant barriers to the teaching profession for Black men — many come from families that can’t afford having a low-paying job because they’re providers, and there are testing licensure requirements that were deliberately created to prevent people of color from becoming teachers.
The result is South Carolina — the racial demographics of teachers show the impact of these obstacles to Black men entering the profession.
According to an analysis of state teacher workforce data by The Associated Press, the racial demographics of South Carolina teachers barely budged from 2016 until 2021.
Only around 40 Black male teachers, on net, joined the state workforce each year from the 2016-17 school year to 2020-21.
The only available data just tracks the gender and ethnicity of South Carolina’s teachers from year to year — no organization, including CERRA, tracks demographic turnover data.
Related: Uncertified teachers filling holes in schools across the South
Wright became a full-time teacher at Stono Park Elementary in January, thanks to a program in Charleston aimed at increasing the number of Black men in the classroom.
Men of CHS Teach is a partnership between the University of South Carolina and the Charleston County School District that makes the teaching profession more accessible to men of color. The program places its members in elementary classrooms even if they haven’t participated in a student teacher program, and creates an alternative pathway for them to get their teaching license.
CCSD decided to focus on recruiting elementary teachers because it’s typically difficult to fill those positions with men, and research shows that if Black students have a teacher of color in elementary school, they’re less likely to dropout of high school and more likely to consider college — for Black boys of low-income backgrounds, those effects are even greater.
Program organizers hope to hire 20 male teachers of color within the next five years. Close to half of the district’s student population is non-White.
Wright was one of the program’s first inductees. He decided he wanted to teach after working as a student concerns specialist at one of the district’s high schools.
A few years later, Wright is leading a classroom of his own.
“The percentage of students who are potential teachers of color is getting smaller and smaller,” said April Butler, director of the program. “It’s an investment for the district to do this. And it’s an important investment.”
Charleston, York 3, Richland 1 and Aiken are the SC districts that have seen the greatest increase in the total number of Black male teachers in recent years, with a net total of almost 80 new hires from 2017 to 2021. However, they still have a very small share of Black male teachers overall.
The program in Charleston was partially inspired by Call Me MiSTER, another program based in South Carolina aimed at recruiting minority male teachers.
Clemson University’s Call Me MiSTER program has been around for about two decades. The concept behind the program is recruiting, training and certifying minority men to become elementary school teachers in South Carolina.
Mark Joseph, the program’s director, said they’ve seen a decrease in applicants in recent years and have had to put more effort into recruitment. It’s a brand-new era of teaching after the pandemic, Joseph said, and so the program has had to be adjusted to meet that.
“We took a different approach in terms of talking about leadership, talking about college, talking about what it’s like being a part of a program that provides support, encouragement, brotherhood and teamwork,” he said.
One stark realization, he said, has been that teachers are ambassadors for the teaching profession.
After all, the teachers they’re looking to recruit aren’t coming out of thin air — they’re sitting in classrooms across South Carolina.
Related: Teacher shortages are real, but not for the reason you heard
Thorne is also still working to recruit minority teachers to the field in South Carolina.
He’s the director of the Apple Core Initiative at the University of South Carolina’s College of Education, which is designed to recruit students from underrepresented populations into teacher education programs at USC and deploy them in S.C. classrooms.
“I didn’t leave the classroom frustrated,” he said. “I love teaching. And now I work with teachers going into the classrooms.”
Recruiting teachers is a calling, Thorne said. He spends day in and day out encouraging students of color to become teachers, and coaching them on how to navigate the unique challenges they might face — because he knows how badly South Carolina needs it.
Sharon Lurye, a data reporter for the Associated Press, contributed to this report.
This story on Black male teachers was produced by The Post and Courier as part of the ongoing series Tackling Teacher Shortages, a collaboration between Education Labs and journalists at The Associated Press, AL.com, The Christian Science Monitor, The Dallas Morning News in Texas, The Fresno Bee in California, The Hechinger Report, The Seattle Times and The Post and Courier in Charleston, South Carolina.
By second period, word had gotten around: Mr. Thorne wasn’t coming back to teach next year.
Why didn’t you tell us? his students asked, over and over again. It broke his heart. What they didn’t know was that Preston Thorne had been fighting a losing battle for years.
In 2017, Thorne’s last year as a high school teacher, he was one of just about 1,436 Black male teachers in South Carolina, or less than 3% of the total teacher workforce, according to the S.C. Department of Education. Four years later, Black male teachers still made less than 3% of teachers in the state.
The lack of Black male representation isn’t just a South Carolina problem.
Just 7% of America’s public school teachers were Black during the 2017-18 school year while Black students make up 15% of the student population, according to the most recently available data from the National Center for Education Statistics.
Since the COVID-19 pandemic, teachers of all demographic backgrounds have been leaving the field. Poor pay, increased public scrutiny, micromanagement and other issues exacerbated by the pandemic have increased vacancies nationwide. South Carolina has seen the highest number of educator vacancies this year since the Center for Educator Recruitment, Retention and Advancement started tracking the trend in 2001.
But these issues can have a greater impact on Black male teachers and other teachers of color.
Black men are often the providers for their families, so low pay can be devastating. They’re often looked over for promotions and leadership opportunities, or pigeonholed into disciplinarian roles.
In recent years, a movement against teaching “critical race theory” and the rise of groups like Moms for Liberty have galvanized White parents to target Black educators and literature that centers Black characters.
Their absence in classrooms is deeply felt, especially in states like South Carolina where almost a fifth of students are Black. Research shows that Black teachers can turn around young Black students’ lives, leading to improved academic performance and higher graduation rates.
It’s no secret that schools across the country have long struggled with their recruitment and retention. In South Carolina, data show that there’s little change in the number of Black male teachers statewide in the past five years.
While teacher vacancies are affecting all educators, experts say if South Carolina wants its Black students to succeed, it can’t afford to lose any more Black men in the classroom.
Thorne, a former University of South Carolina defensive lineman, ended his first year as an educator with no complaints.
He started teaching social studies at Blythewood High School in Richland 2, a school district in the Midlands, in 2005, the same year the school was founded.
“I was proud to be a part of a community,” he said. “That’s something that I always wanted to be in. I never really wanted to go from school to school.”
During his fourth year, Thorne started teaching an African American Studies course that he designed. It was his dream, and he began teaching the course a couple years before debates about teaching Black history and critical race theory swept the nation.
“For Black men in the classroom, there’s always a political awareness that people are watching you, especially when you’re teaching in a school with White children,” Thorne said. After the 2016 presidential election in which Donald Trump was declared winner, that feeling has gotten more intense for educators, he said.
Thorne’s situation was largely the exception. His administration and the Blythewood community was generally supportive, and what followed were some of the most fulfilling years of his life. He was voted Blythewood High’s 2015-16 Teacher of the Year.
But by that point, Thorne had also started helping out with the football team as a coach. Early on during his time at Blythewood, he applied for the head coach position when it became available.
The first time he was turned down, he understood. But then it happened again — and again.
That last rejection in spring 2017 was the last straw for Thorne.
“The third time was devastating, because I knew I was at a point in my career where I knew that’s what I wanted to do,” he said.
Thorne was deeply passionate about teaching and his school, and he couldn’t imagine doing anything else but educating students. But after he was turned down, Thorne’s chest tightened every time he pulled into the school parking lot, and he felt like he couldn’t breathe.
Thorne left the classroom a few months later.
In an emailed statement, Lexington 2 district superintendent Brenda Hafner, Blythewood’s then-principal, said the school community was sad to see him leave, but she did not address why he didn’t get the position.
“Preston Thorne was a unique piece of what made our school culture so great,” she said. “His athletes loved him, but the student population in general was drawn to his eclectic being.”
Eric Duncan, part of education advocacy organization Ed Trust’s policy team, said Thorne’s story is one echoed by Black male educators nationwide who feel perpetually overlooked.
“You can kind of rationalize somebody’s frustrations if you feel a level of trust in the system, a level of trust in your school,” he said. “But it’s exacerbated when you have continually been overloaded, you continue being sort of devalued.”
It all comes to a head eventually, Duncan said.
“A person might say, ‘I’ll stick with this for a little while, if I get the job that I want,’” he said. “But when it doesn’t happen, it’s like, ‘All right, to heck with this. I’m not going to endure this any more.’”
Tyler Wright led one of his students into the hallway.
The student had just had another outburst, and Wright couldn’t watch him get written up again. Wright, then a student teacher at Stono Park Elementary School in Charleston, asked if he could take the student outside and try to talk to him.
Within minutes, the student started crying.
“He was telling me that he really doesn’t get to see his dad and stuff like that,” Wright said. “That his dad was supposed to come see him but never did. At the end of the day, that was the root cause for the outbursts, because the child was angry.”
Wright understood the student’s pain. Wright told him that he’d grown up in a similar situation, but he’d succeeded in school because he still paid attention the best he could, despite what was going on at home.
“And I let him know that I’m always here, that there’s always somebody to talk to,” he said.
That’s all it took, Wright said, for the student to finally open up and Boost his behavior.
Black boys’ emotions and behavior are often misinterpreted by teachers, the majority of whom are White women. Nationally, Black boys are overassigned to special education — judged by teachers who don’t understand their behavior, or too quickly decide that their behavior is unusual instead of digging deeper. Then they’re put into isolated, self-contained classrooms, or disciplined frequently.
When Black boys have Black teachers, it prevents that, allowing teacher and student to often connect on a deeper level.
But the problem is cyclical — if Black students have adverse educational experiences in school, their chances of becoming an educator and making a difference in other Black students’ lives are marginal.
“The issue starts fairly young,” Duncan said. “They get negative impressions of school because they are traditionally overdisciplined or misidentified in terms of behavior challenges, when they may have some other issues or challenges that should be addressed in a more culturally proficient way.
“What’s the likelihood of them wanting to return back to that particular environment to become educators?”
Many Black boys don’t have a teacher who looks like them at all during their education — there doesn’t seem like there’s real access to the profession, then, for them.
Duncan said there are constant barriers to the teaching profession for Black men — many come from families that can’t afford having a low-paying job because they’re providers, and there are testing licensure requirements that were deliberately created to prevent people of color from becoming teachers.
The result is South Carolina — the racial demographics of teachers show the impact of these obstacles to Black men entering the profession.
According to an analysis of state teacher workforce data by The Associated Press, the racial demographics of South Carolina teachers barely budged from 2016 until 2021.
Only around 40 Black male teachers, on net, joined the state workforce each year from the 2016-17 school year to 2020-21.
The only available data just tracks the gender and ethnicity of South Carolina’s teachers from year to year — no organization, including CERRA, tracks demographic turnover data.
Wright became a full-time teacher at Stono Park Elementary in January, thanks to a program in Charleston aimed at increasing the number of Black men in the classroom.
Men of CHS Teach is a partnership between the University of South Carolina and the Charleston County School District that makes the teaching profession more accessible to men of color. The program places its members in elementary classrooms even if they haven’t participated in a student teacher program, and creates an alternative pathway for them to get their teaching license.
CCSD decided to focus on recruiting elementary teachers because it’s typically difficult to fill those positions with men, and research shows that if Black students have a teacher of color in elementary school, they’re less likely to dropout of high school and more likely to consider college — for Black boys of low-income backgrounds, those effects are even greater.
Program organizers hope to hire 20 male teachers of color within the next five years. Close to half of the district’s student population is non-White.
Wright was one of the program’s first inductees. He decided he wanted to teach after working as a student concerns specialist at one of the district’s high schools.
A few years later, Wright is leading a classroom of his own.
“The percentage of students who are potential teachers of color is getting smaller and smaller,” said April Butler, director of the program. “It’s an investment for the district to do this. And it’s an important investment.”
Charleston, York 3, Richland 1 and Aiken are the SC districts that have seen the greatest increase in the total number of Black male teachers in recent years, with a net total of almost 80 new hires from 2017 to 2021. However, they still have a very small share of Black male teachers overall.
The program in Charleston was partially inspired by Call Me MiSTER, another program based in South Carolina aimed at recruiting minority male teachers.
Clemson University’s Call Me MiSTER program has been around for about two decades. The concept behind the program is recruiting, training and certifying minority men to become elementary school teachers in South Carolina.
Mark Joseph, the program’s director, said they’ve seen a decrease in applicants in recent years and have had to put more effort into recruitment. It’s a brand-new era of teaching after the pandemic, Joseph said, and so the program has had to be adjusted to meet that.
“We took a different approach in terms of talking about leadership, talking about college, talking about what it’s like being a part of a program that provides support, encouragement, brotherhood and teamwork,” he said.
One stark realization, he said, has been that teachers are ambassadors for the teaching profession.
After all, the teachers they’re looking to recruit aren’t coming out of thin air — they’re sitting in classrooms across South Carolina.
Thorne is also still working to recruit minority teachers to the field in South Carolina.
He’s the director of the Apple Core Initiative at the University of South Carolina’s College of Education, which is designed to recruit students from underrepresented populations into teacher education programs at USC and deploy them in S.C. classrooms.
“I didn’t leave the classroom frustrated,” he said. “I love teaching. And now I work with teachers going into the classrooms.”
Recruiting teachers is a calling, Thorne said. He spends day in and day out encouraging students of color to become teachers, and coaching them on how to navigate the unique challenges they might face — because he knows how badly South Carolina needs it.
Sharon Lurye, special to The Post and Courier, contributed to this report.
This story is part of a national collaboration between Education Labs and journalists at The Associated Press, AL.com, The Christian Science Monitor, The Dallas Morning News in Texas, The Fresno Bee in California, The Hechinger Report, The Seattle Times and The Post and Courier in Charleston, S.C.
Ever year seems like the absolute peak of Peak TV, yet the mountain keeps going up and up. But 2022 might truly be the peak as far as quality goes. When we sat down to determine the best TV shows of 2022, quite a bit of indecision followed. Polite arguments. Some teeth gnashing and maybe even a few tears. We drew up the list, ordered and re-ordered, slashed, doubted, and questioned the very nature of television.
Finally, we arrived at this set of 30 excellent TV shows that run the gamut — from sci-fi thrillers to witty comedies to provocative epics. This year saw Apple TV Plus quietly become a powerhouse, going well beyond Ted Lasso with shows like Severance, Pachinko, For All Mankind, Bad Sisters, Black Bird, The After Party and Slow Horses.
Netflix, which has had a rough year financially and creatively, has just one entry on our list. Meanwhile, HBO and HBO Max combined to keep the crown with eight entries, including the Game of Thrones prequel House of the Dragon.
Plenty of shows were enjoyable and approached greatness, but had a few major weaknesses. And unfortunately, we couldn't see everything because, well, there's just too much TV! So, some of your favorites may have missed the mark.
So, folks, let's dive into the best shows of 2022!
Atlanta seasons 3 and 4 gave us everything we could have asked for, but sometimes it felt like too much. The highly anticipated third season, which saw Earn (Donald Glover), Al (Brian Tyree Henry), Darius (LaKeith Stanfield) and even Van (Zazie Beetz) roll though Europe, felt almost too-out there. And we bet showrunner Donald Glover would say "that's the point."
That said, Atlanta season 4 ended the series perfectly. Earn's slow maturation had the perfect detour into madness with the revenge plot in "The Homeliest Little Horse." Al's paranoia was brought to a fever-pitch in "Crank Dat Killer," before "Andrew Wyeth. Alfred's World," showed what happens when you follow your gut. And while Glover's surrealist takes on the Black experience continued to reap rewards with the bookending episodes ("The Most Atlanta" and "It Was All a Dream"), "Snipe Hunt" gave Atlanta the Earn and Van episode it needed. Oh, and somewhere along the way, "The Goof Who Sat By the Door" proved that Glover can create magic that nobody asked for, with a alternate history of A Goofy Movie. – Henry T. Casey
Watch it on Hulu (opens in new tab)
Of all the members of The Suicde Squad worthy of a spin-off, the toxic dude-bro version of Captain America would not be top of my list. But Peacemaker is the prime example of why I don’t make these decisions. Not only is it a great show, it’s probably the best live action show to come out of DC or Marvel for a long time. It also brought some much-needed levity to the DCEU, and in the usual over-the-top fashion James Gunn is best known for. With scenes that would make TV censors balk, this is definitely one of the shows that puts the “HBO” in HBO Max. – Tom Pritchard
Watch it on HBO Max (opens in new tab)
Euphoria isn't great, prestigious TV. But season 2 raised the bar for the HBO series that was already setting the standard for drama-rich car crash scripted programming. This second season saw the tension get super-sized, not only in the chaotic climax, but during the beginning when Cassie (Sydney Sweeney) had some of the most suspenseful scenes in any show outside Better Call Saul this season. That said, Zendaya's likely to win an Emmy off of just her performance in Stand Still Like the Hummingbird, where her character Rue has the worst reaction to an intervention we've seen in quite some time. — HTC
Watch it on HBO Max (opens in new tab)
“British spy-thriller starring Gary Oldman” should be enough to sell anyone on Slow Horses. This is the role he was born to play, and you can feel it the second he comes on the screen. Everything else is secondary, though thankfully everything else is also very good. Jack Lowden’s River Cartwright is a character that could be incredibly one-note but there is surprising depth and complexity to the character.
The other great thing about Slow Horses is that it’s so easy to consume. There’s only 12 episodes in seasons 1 and 2, but you never feel like the story is rushed or incomplete. It plays like a miniseries but by the end you’re thankful that you’re going to get more. Fans will definitely get more by the way; the series is renewed through season 4. – Malcolm McMillan
Watch on Apple TV Plus (opens in new tab)
Equal parts comedy, whodunit and Rashomon, The Afterparty (which came to us from Spider-Man: Into the Spider-Verse producer Christopher Miller) is one of the better Apple TV Plus shows that didn't get Severance-level buzz around it. In each episode, Detective Danner (Tiffany Haddish) explores the mysterious death of an annoying classmate at a high school reunion afterparty. Audiences are going to root for Aniq (Sam Richardson) to be innocent, as his story is more about his crush on classmate Zoë (Zoë Chao). But with each episode — and each is told in a different style, from romcom to action movie, and from musical to animated nightmare fuel) — we keep getting more and more reason to not think its the other characters either. – HTC
Watch it on Apple TV Plus (opens in new tab)
The team-up of Steve Martin, Martin Short and Selena Gomez remains as weirdly magical in the second season as it was in the first. Their new case, board president Bunny Colvin’s murder, is a bit less absorbing, but acts as a great canvas for enriching the characters and their relationships. The show digs deeper into their backgrounds, exploring Charles’ complicated feelings about his father, Oliver’s connection to his son and Mabel’s traumatic childhood. Along with the main trio’s always-sharp performances, we’re treated to delightful cameos by Shirley MacLaine, Amy Schumer, and Cara Delevingne, as well as welcome reprises from Amy Ryan, Nathan Lane, James Caverly, Da’Vine Joy Randolph and Tina Fey. Whodunnit? Who cares, when you’ve got such a terrific cast playing off each other. - KW
Watch it on Hulu (opens in new tab)
The crackling chemistry between Jean Smart and Hannah Einbinder doesn’t wane a bit in the second season. They take their buddy show on the road, as Deborah tries out new material in venues across the country. Ava tries to write jokes, while waiting with bated breath for the revelation of her tell-all email about Deborah’s diva-ish behavior. When it does come out, their partnership becomes even pricklier. Yet, the journey — including a detour to a lesbian cruise and a rather humiliating county fair — leads Deborah to confront her often ruthless actions and selfish disregard for other people. It leads to a breakthrough in which the queen of takedowns realizes she should take herself down. - KW
Watch it on HBO Max (opens in new tab)
The MCU’s first sitcom, She-Hulk, was a smash hit from its first episode. In it, Tatiana Maslany brought a bit of relatability to the MCU, something that is quite rare (we thank Iman Vellani for doing the same in Ms. Marvel). Here, the Orphan Black star is playing Jennifer Walters, a lawyer who just so happens to be Bruce Banner’s cousin.
After an incident, she gets Hulk powers of her own. And while these great powers do not come with great responsibility just yet, Jen’s life is basically shattered by a newfound lack of privacy. Amazingly meta to the end, She-Hulk season 1's finale made us need a She-Hulk season 2. – HTC
Watch it on Disney Plus (opens in new tab)
True crime dramas are a dime a dozen these days, but Black Bird is elevated by masterful performances from Taron Egerton, Paul Walter Hauser and the late, great Ray Liotta. The true crimes at the heart of the limited series were perpetrated by suspected serial killer Larry Hall (Hauser), though the protagonist is Jimmy Keene (Egerton), a former high school football hero turned drug dealer. Caught and convicted, he’s sentenced to 10 years behind bars. Then, the FBI offers him a deal: Jimmy can walk free if he can convince Larry to confess to murdering a string of girls. It’s an incredibly dangerous gambit, as he not only faces threats from other inmates but the mental toll of befriending a psychopath. Black Bird is a provocative interrogation of the misogyny and machismo that underpins so many crimes. - KW
Watch on Apple TV Plus (opens in new tab)
We're not sure who asked for a reboot of Penny Marshall's classic film, but we're incredibly happy that they did. Star and co-creator Abbi Jacobson (Broad City) has already dealt with some backlash to how the show differs from the original. While Prime Video's A League of Their Own breaks out with inclusion of queer characters and genuine roles for characters of color (some from column A are also in column B), this series isn't just worthy of your binge-watch due to its diversity.
In eight episodes, Jacobson creates and fills out a roster of sluggers and pitchers who will become some of your favorite characters of the year. While she, Chanté Adams and D'Arcy Carden excel in leading roles, A League of Their Own has stars up and down the lineup, including Kelly McCormack, whose Jess is a standout. – HTC
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A fictional take on the Elizabeth Holmes saga seemed unnecessary. It had been so thoroughly covered in the news and in Alex Gibney’s excellent documentary The Inventor. Yet, the Hulu limited series is worth watching simply for Amanda Seyfried’s chilling, eerie performance as Holmes. She makes a convincing transformation from an ambitious college student who idolizes Steve Jobs to the deep-voiced, cutthroat CEO with billion dollar signs in her eyes. Seyfried is nearly matched by Naveen Andrews as Holmes’ lover and business partner, Sunny Balwani. While The Dropout doesn’t necessarily reveal any new information, it puts all the known details together in a fascinating way. The ‘00s-era needle drops, from Missy Elliott to Katy Perry, deserve a special mention of their own. - KW
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Wine-swilling women, a dead husband, suspicious investigators, a coastal town and flashbacks to the past? No, we're not talking about Big Little Lies, but rather the wickedly funny satirical murder mystery from Sharon Horgan (Catastrophe).
After the early deaths of their parents, the five Garvey sisters have always promised to always look out for each other. When Grace (Anne-Marie Duff) suffers abuse from her cruel husband John Paul (Claes Bang), the other four decide to protect her — by killing him. It starts off as a joke but soon turns serious as their dear brother-in-law begins to torment them individually. After John Paul winds up dead, a suspicious life insurance agent begins to snoop around and ask questions - KW
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If there’s ever a show that proves superhero content isn’t all the same, it’s The Boys. The titular Boys’ third outing pushed this series to new heights with new Supes, new twists, and satire so biting that it took some people a while to figure out they were the butt of the joke. Things can go a little far at times, and the writing comes a little close to home, but it just means The Boys is as relevant and entertaining as ever. Whether you’re in it for the political talk, superhero bashing or Billy Butcher’s colorful language, The Boys’ third season managed to tick all the right boxes. – TP
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The best mockumentary on TV came back with a couple of twists. Not only is energy vampire Colin Robinson (Mark Proksch) reborn as a child, but Laszlo (Matt Berry) is trying to raise him as an interesting person — to avoid him becoming another boring Colin Robinson. The other big change is that Nadja is running Staten Island's hottest nightclub, though she's already gone through labor disputes and has an even bigger problem right under her fangs that she is seemingly oblivious to. Oh, and Nandor (Kayvan Novak) is trying to get married, which may not be a total fail because he has a wish-granting djinn (not a genie, don't be silly).
An amazing season finale reveal, plus that home-remodeling episode helped WWDITS stay strong to the end of its latest season. – HTC
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A "gentleman pirate" is such a contradiction in terms that you'll wonder where Stede Bonnet (Rhys Darby) found it. Either way, Stede's vision of being a respectable pirate who doesn't do bad things doesn't go particularly well. His crew doesn't really know what to do with his polite personality, and they only really find their way once they come across Ed (Taika Waititi), a fellow pirate who Stede gets along with swimmingly. Ed, though, just so happens to be the famed pirate Blackbeard. But Our Flag Means Death is about more than just its two stars, Stede's crew of misfit pirates are all lovable in their own ways – HTC
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Stranger Things 4 hit hard, except when it veered off the map to Russia. While our staff members have plenty of opinions about the season, one thing we can agree on is that Stranger Things' latest season did right with the sense of spectacle. While some plots may have felt bloated and unnecessary (we're looking at you, Mike Wheeler), Stranger Things 4 felt big at a time when summer blockbusters (outside of Top Gun: Maverick and RRR) all hit the same, boring Marvel notes. For a single example, consider the brilliance that is Eddie Munson, a nearly-instantly beloved character that the Duffers fabricated out of D&D speak and Metallica riffs.
Stranger Things season 4 also broke our hearts on multiple occasions, and offered reunions that hit us right in the feels. Looking at the show from a macro level, it certainly feels like it took too long for us to meet Vecna and have a stronger understanding of how Hawkins became the focal point of the possible apocalypse. Still, the ends arguably justified the means. Stranger Things season 5 is probably the most anticipated series finale I can remember, and I really hope more of my favorites don't die running up that hill.— HTC
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The scenery may be beautiful and the atmosphere one of relaxation, but The White Lotus is as much about death and destruction as the next show on this list, House of the Dragon. The characters may be modern, civilized, rich and sophisticated, but they are as cutthroat and manipulate as any Targaryen.
Season 2 brings the action to Sicily, where guests are checked into the luxurious resort by uptight manager Valentina (Sabrina Impacciatore). They include one holdover from season 1, Jennifer Coolidge’s kooky Tanya McQuoid, who arrives with assistant Portia (Haley Lu Richardson) in tow. This installment, like the last one, starts with a dead body and flashes back to reveal what happened and to whom (and by whom). The finale airs in a few days and we have our theories. Whatever the outcome, we undoubtedly will be screaming. - KW
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On Game of Thrones, Tyrion once said, "A wise man once said a true history of the world is a history of great conversations in elegant rooms." And while that series eventually became known for jaw-dropping scenes of war and fire-breathing dragons, what initially captivated fans were the conversations — battles of words, not swords.
House of the Dragon had a lot riding on it as a follow-up to HBO's biggest series of all time and one of the last pieces of monoculture. It managed to fly high, thanks to a focus on conversations. Not to say the dragon stuff wasn't thrilling or impressive. But it was more interesting to see the various maneuverings among the Targaryens, particularly if they involved Matt Smith as unpredictable Prince Daemon. - KW
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You may never laugh as much as you do while watching season 3 of Barry. I couldn’t help myself at times, it’s just that good. Sometimes, you even find yourself laughing because you cannot believe that it’s as good as it is. There are brilliantly executed set pieces, complex storylines; it’s both Bill Hader at his best and at his most unhinged.
As good as Hader is, the supporting cast is integral to what makes Barry one of the best shows on TV any time it drops a season. Henry Winkler as Geen Cousineau takes his character to a whole new level this season, and frankly dominates the screen at times (but in a good way). Plus, in season 3 we saw new sides of Anthony Carrigan’s NoHo Hank, and that on its own is reason enough to watch. – MM
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Part survival drama, part mystery box thriller, part coming-of-age story, Yellowjackets developed an ardent cult following who enjoyed trading theories online about what the hell was going on (it me). The Showtime series follows a high school girls soccer team stranded in the remote Canadian wilderness after a plane crash. Flashbacks chronicle the harrowing 19 months they endured; in the present, the survivors still grapple with the dark events that happened out there. Think Lord of the Flies, but with the extra viciousness of teen girls. Melanie Lynskey and Christina Ricci lead the dynamite cast portraying the characters in both timelines. And the propulsive ‘90s soundtrack is the icing on the cake (don’t ask what it’s made of). - KW
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Quinta Brunson does it all on Abbott Elementary, the hilarious mockumentary series she created, executive produces, writes for and stars in. And that's also the point of Abbott Elementary, where she plays the overly-optimistic teacher Janine Teagues who is struggling to keep things working right for her students at the titular chronically underfunded Philadelphia school. If only her principal cared more about TikTok or the veteran teachers didn't seem so checked out.
Oh, and when Janine isn't trying to get the one teacher she truly respects to take her seriously, she is dealing with her not-so-great love life, stretched finances and a bit of grass-is-greener syndrome. – HTC
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One of the best shows you’re probably not watching blasts off for another heart-pounding season of space thrills and Earth-bound intrigue. The alternate timeline, set off by the Soviets beating the Americans to the moon, leaps to 1995 when NASA is determined to win the race to Mars. This time, a third rival is in the mix — the private company Helios, founded by charismatic visionary Dev Ayesa (Edi Gathegi).
The competing missions are juxtaposed against social upheaval at home: conspiracy theorists, protesters, and the potential outing of the president. As usual, the storylines balance high-stakes action, global politicking, and interpersonal conflicts. The pieces are carefully maneuvered into place for yet another of the show’s signature breathtaking, explosive finales and time jumps. For All Mankind has truly rocketed off the launchpad, but it’s not too late to hop on board. - KW
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Station Eleven probably suffered a little from being a show about a flu-like pandemic, during a flu-like pandemic. That’s not the show’s fault though. The source material is Emily St. John Mandel’s novel of the same name, and that came out in 2014. In short, I promise this isn’t a COVID show, it’s just coincidentally the tale of a pandemic that causes the collapse of global civilization.
But that is almost irrelevant. The story is really about what happens after the collapse of society, rather than the pandemic itself. It’s about what forms from the ashes and how those people connect with each other through shared trauma. Luckily, the cast is perfect for such a character-driven show. Himesh Patel garnered an Emmy nomination for his performance, but Mackenzie Davis is also brilliant. This may be the best show from 2022 — don’t miss out. – MM
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This criminally little-seen gem excels on so many fronts. First, it can be outright, laugh-out-loud funny. It can also be moving and heartbreaking, particularly on the themes of grief and hopelessness. And Reservation Dogs is an absorbing portrait of the underrepresented indigenous community.
Season 2 features fewer hijinks, but the same deadpan humor and sensitive nuance as it continues to follow teens Bear (D’Pharoah Woon-A-Tai), Elora (Devery Jacobs), Willie Jack (Paulina Alexis) and Cheese (Lane Factor) come of age. They are all still processing Daniel’s death in their own ways. For Bear, that means getting a job. Meanwhile, on her road trip to California, Elora discovers life off the reservation is as tough as life on it. Growing up is hard to do and Reservation Dogs captures it exquisitely. - KW
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A sweeping, time-hopping historical epic with war, romance and cultural clashes sounds like something that would win all the awards (1996’s The English Patient nearly swept the Oscars). Yet, Pachinko earned just one Emmy nomination, for its joyful title sequence. The underrated drama adapts Min Jin Lee's bestselling novel chronicling a Korean immigrant family across four generations. Set in multiple timeframes and locations, the story begins during Japan’s occupation of Korea in the 1920 when teen Sunja (Kim Min-ha) falls into a reckless romance that ultimately takes her to Osaka. Decades later, in 1989, the older Sunja (Youn Yuh-Jung) reflects on her tumultuous life. The sterling cast, along with the beautiful production and direction, do justice to the book as it delves into themes of racism, immigration, class and identity. - KW
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Nathan Fielder's latest and greatest (at least in terms of scale and size) foray into television is a show that I'd hate to spoil by over-explaining. So, I'll just say this: The Rehearsal begins with Nathan Fielder looking to help people conquer their fears. His plan? Well, Fielder wants to repetitively rehearse and plan out the exact moments and things that his guests will do or say. And he accomplishes these rehearsals in the most mind-bending of ways. Soon, you'll meet Angela and the kids. A couple episodes later, you'll discover The Fielder Method, and you might question everything you see.
The Rehearsal ended as astonishingly as it arrived, earning a spot high on our list of the best shows of 2022 – HTC
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The high-octane dramedy set in a Chicago restaurant provides an adrenaline rush like no other. Knives flash, pots boil, pans sizzle, tickets print, cooks curse — but somehow it’s you, at home, sweating. The protagonist, a rising star chef named Carmine (Jeremy Allen White), has inspired many thirsty memes about his tattooed arms and a sleepy gaze that makes admirers call out “Yes, chef!”
But neither sex nor romance are part of this show’s recipe. Instead, it’s a portrait of grief amidst stress as Carmine takes over his dead brother’s sandwich shop. Used to the world of fine dining, he barely avoids melting down while dealing with recalcitrant employees, money problems and health code violations. With the help of ambitious young cook Sydney (Ayo Edebiri), he may be able to turn the place around. Or his plans could go up in flames. - KW
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One of the best shows of the entire last decade or so has come to an end. Propelled to greatness thanks to stellar performances from Bob Odenkirk and Rhea Seehorn, Better Call Saul is the rare spinoff that is better than the hit it spun out of.
This final year, though, gave us cameos from the past that were phenomenal and made sense (rather than the gimmicks other shows deploy to boost flagging ratings), and the late-series addition of Carol Burnett as Marion proved to be a perfect fit, providing excellent symmetrical storytelling to match the early years of Better Call Saul. I don't really put much stock in awards, but if Better Call Saul doesn't run the table in its last shot, someone better call Kim Wexler to fix that injustice. – HTC
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Star Wars, as a franchise, has grown tired. No movie has hit theaters since 2019's disappointing Rise of Skywalker. Aside from the Baby Yoda-propelled Mandalorian, Disney Plus' live-action Star Wars series have been thoroughly mediocre. Book of Boba Fett and Obi-Wan Kenobi? Could've been an email.
Like the latter titles, Andor seemed wholly unnecessary, a prequel to a prequel. Yet, Rogue One was fantastic — a grim, gritty war movie that painted the costs of rebellion in stark light. Tony Gilroy brings that same realistic, grounded vibe to Andor, which is much more of an ensemble than its title indicates. Yes, we get insight into the background of Cassian Andor (Diego Luna), but the show excels for its masterful portrayal of the mundane operations of fascism. The characters are finely drawn, from the weary but determined rebel puppeteer Luthen Rael (Stellan Skarsgård) to steely Senator Mon Mothma (Genevieve O'Reilly) to ruthlessly ambitious security officer Dedra Meero (Denise Gough). Turns out the galaxy far, far away isn't much different from our small planet. - KW
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The idea of work-life balance is taken to a thrilling, chilling extreme in Severance. The Apple TV Plus series is part Black Mirror episode, part workplace comedy, part horror spectacle. A group of workers at the monolithic corporation Lumon Industries undergo an experimental procedure that severs their work selves from the rest of their lives. Once a chip has been implanted in their brains, the “innies” work hard, play never. Their “outties” are on perpetual vacation.
Severance excels as a mystery box show, with viewers left guessing (and theorizing on Reddit) as each episode peels back a layer only to raise even more questions. But it’s our favorite show of the past year for more than the puzzles. We’re invested in the people, from Adam Scott’s sad-sack middle manager Mark and rebellious newcomer Helly (Britt Lower) to Irving (John Turturro) and his charming forbidden romance with Burt (Christopher Walken). We need Severance season 2 immediately. - KW
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On this week’s episode of Fortune‘s Leadership Next podcast, co-hosts Alan Murray and Ellen McGirt talk with Tiger Tyagarajan, CEO of Genpact, about the lessons he learned working with GE CEO Jack Welch, why he thinks artificial intelligence is still in its infancy, and the current "nuanced" state of globalization.
Listen to the episode or read the full transcript below.
Alan Murray: Leadership Next is powered by the folks at Deloitte, who, like me, are super focused on how CEOs can lead in the context of disruption and evolving societal expectations. Welcome to Leadership Next, the podcast about the changing rules of business leadership.
I'm Alan Murray, and I'm here with my amazing co-host, Ellen McGirt.
Ellen McGirt: Alan, Alan, it's so good to be with you.
Murray: And it's the second to last episode of the season, Ellen. I can't believe it. We made it through the year.
McGirt: I know. We did. I wasn't sure at some points that we were going to make it through but it has gone by so fast.
Murray: It's so much fun to be able to have this opportunity to talk to the people who are leading the most successful companies in the world about what they're seeing, what they're doing, where they're going. And today's episode was a great example of that. We talked to a CEO who may not be a household name. His name is by the way, Tiger Tyagarajan. He is CEO of Genpact. Genpact isn't probably top of mind for most people, but it's a professional services company that spun out of GE quite a long time ago and has become one of the world's leaders in in helping companies go through digital transformation.
McGirt: And he's a fascinating guy. He's been the CEO of Genpact since 2011, I believe, and he's done a lot during this time. But I'm going to ask him about what the company did during COVID. Because if there was ever a use case for caring about your employees, relentlessly caring about your customers and using technology to transform things, it's the kinds of work they were able to do making sure, for example, the vaccine was safe or that people had enough ventilators when they needed them.
Murray: You do that Ellen and I'm going to ask him about artificial intelligence, A.I., because over the course of the last five or six years, he's really been one of the people that I turn to get some guidance on how the great promise of these new technologies, how it's really been applied, and where it's really being applied in business and where it's falling short.
McGirt: So it's good to have friends who are in the know and we're going to hear more about his leadership journey and philosophy. He started out as a sales manager in Mumbai, India to become a CEO of a publicly traded company.
Murray: Yeah, good guy, great leader. Great story. Here's our conversation with Tiger Tyagarajan.
McGirt: Tiger, it is so good to be back with you again. I think we have to start with the most basic question here. What does Genpact do? Because when I really look at it on paper, it looks like you're everything to everyone everywhere and that can't possibly be true.
Tiger Tyagarajan: First of all, thank you, Ellen and Alan for inviting me into this conversation. And what an introduction. I'm going to bottle that up and keep it with me. So what do we do? It's actually a great question to ask because I would have answered the question very differently ten plus years back was today. So the best way to describe what we do is we partner with global 1000 companies, enterprises, across six industry verticals headquartered in typically developed economies of the world, and help them undertake change and transformation journeys using new technologies, data, analytics, and basically drive better outcomes for them, help them compete better in the marketplace. And anything that allows us to be able to do that with them and for them, is what we do.
Murray: You have over the last five, six, seven years, you have been sort of my tutor and my mentor on all things A.I. and how it's transforming business. And I wonder if you could provide us an update. I mean, we know the potential for these technologies to transform business is huge. But the reality doesn't always keep up with the potential and you get to see this play out across so many different companies and industries. Where does it stand right now? Where is A.I. being used effectively? Where are you seeing really revolutionary changes in business as a result of it?
Tyagarajan: So Alan I’m glad you call me a tutor on A.I. because I think of myself as a student on A.I. Enterprises and leaders and we are still discovering the best and most effective way to leverage A.I. and machine learning. And a couple of things that people have learned is you know, you have to start with what is the outcome you're trying to deliver? That starts with making a few choices. You can't A.I. everything. So how do you make those choices? Go to those outcomes. Those outcomes could be customer outcomes, could be outcomes for your shareholders, could be outcomes for the community. You can pick the right stakeholder group, but big outcomes, and then say this is one of the technologies I'm going to leverage to deliver that outcome. Otherwise it becomes a hammer searching for a nail. The other learning that people have had is you can have a great technology that actually is able to produce great models using A.I. machine learning, but those models are pretty worthless unless the underlying data is good and clean and uncorrupt and so on. So, it goes back to data. And the other one is great, you built the model but if the people actually do not believe the model, do not want to use the model, bypass the model, then your model is not worth it anymore. Because A.I. has to constantly learn and only when people use it, they can learn. So lots of things to unpack there. But A.I. is still in its early days of infancy, but I think it's pretty clear what works and what doesn't work.
Murray: Yeah, that's fascinating: both the fact that it can't be a technology first approach that you have to focus on outcomes. You can't let it be a hammer that pounds down every nail and that it has to be people first. So with all of that as a background, where are you seeing in these early days, the most transformative applications of A.I.
Tyagarajan: The most important aspect that an A.I. delivers is prediction. And, you know, humans and the brains that all of us have and the minds that we have are constantly predicting outcomes, and therefore the decisions that we have to take. What an A.I. does is understand patterns and help me as the person who's trying to take a decision predict and gives me the prediction for me to finally act. A great example of that is a whole set of insurance applications are coming in and the enterprise, the insurance company, wants to decide which application to attack first, to take a decision. Now first, in first out is the typical way humans behave. The noisiest person gets acted upon first is the other way you can behave, so the broker who's noisy gets attention first. But the best way for an enterprise to behaviors, which is the customer that is going to be my long-term relationship that is coming through a channel, that is a broker that I really like, that is a good risk to take, that has good pricing and profitability that I can delight the customer with.
Murray: Good example. Can you provide us one or two others?
Tyagarajan: Let's take a private label credit card of a bank. You know, we take the data from the private label credit card of all the people who have bought using that credit card off that retailer and we go back and say look, there are some people who are using the card a lot. There are others who are not. We figure out who they are and why. To do that I go back to the retailer and get information about the genuine buying patterns of those customers, both on the card and outside the card. And lo and behold you find a whole set of customers who are big users of the card, and every time they shop in that retail, they use the card. But there's a whole set of other people who are actually big shoppers, both online and in the store, but they don't use that particular card. They use other cards or they write a check and you try to understand what is it that is making people not use the card? Because the whole idea is to make people use the card. So we worked with that financial services institution and the retailer to make it a win win win for everyone by identifying those customers who are behaving in a certain way and predicting the next time they come to shop, what is the nudge you provide them to make them use the card?
Murray: Ellen, I'm just going to ask one more question about this and then we can leave A.I. behind but I'm so fascinated and I think there's so much ahead for us on this. One of the things when we first started talking about this five or six years ago, one of the great fears was A.I. was going to replace humans, but the examples you're giving, these are really not replacement functions, they are enhancing humans. Is that what you're finding?
Tyagarajan: The narrative out there had always been A.I. will destroy jobs. So what are we going to do? And you know many people including me had always said that A.I. will actually create jobs. Obviously they require some new skills, but they will create jobs. All technologies are always in the end creating jobs. We've always thought about A.I. as not artificial intelligence but augmented intelligence. The intelligence is still the human intelligence, it's augmentation of that. We’re seeing that play out. I mean, who would have thought that as digital transformation takes hold, unemployment is still not as high as typically one would find in a recession. So I believe that the value creation opportunity that the world has in all aspects, including things like the big syllabu of climate change, the big syllabu of social equality, A.I. can play a very big role and those are all enhancing, value creating and job enriching, and more jobs needed.
McGirt: I also want to get into the work that you all did during the pandemic, was your adverse event reporting work that you did with the U.K. government. I mean, to me, that kind of work was extraordinary. And I think if more people understood the true nuances around A.I., it would have changed the conversation about trust in the vaccine in some interesting ways. Can you tell that story, please.
Tyagarajan: That's one of the most gratifying and satisfying stories in actually my entire career. This is when any pharmaceutical company launches a new drug or actually has a drug that it sells, it constantly is listening for any adverse events that any user of medicine reports. And obviously these days you can report in 10,000 different ways. You can tweet, you can email, you can send a fax. Believe it or not, people send faxes. Or telephone a 1-800 number and basically say “I have a problem this morning. Because I had a tablet for a simple headache, and I don't feel good this morning.” That is an adverse event. And regulatorily every pharmaceutical company has to put that together and reporting after analyzing whether it's a false positive or that it’s really a problem. The reality is that it's possible that the bottle in which the medicine is sold has a label which says you're not supposed to have a glass of wine when you have a tablet. It actually says that. People like me don't read labels. We just pop the tablet and then we had a glass of wine. The next morning, I send them an adverse event complaint. In reality, there's nothing wrong with the medicine, it's all fine. But once in a while, the complaint is a real complaint, and that becomes a true adverse event. Now, here's the interesting thing, the speed with which you can pick out the needle in the haystack can make a difference to lives. You know the stories of the old medicines that are a problem. If people had detected it one week earlier, lives could have been saved. So you want to get the medicine out fast. At the same time, you want to catch every adverse event and make sure it's okay.
McGirt: And that's what you were able to do with the U.K. government during the during the Covid trials.
Tyagarajan: That's right. Basically we took all the data and passed it through to compare it to the medical dictionaries and language and so on and said, here's the one needle in the haystack. Look at this one first. And that makes a huge difference.
McGirt: That is such a good story. I want to continue on the subject of COVID because it was such a transformational and painful moment for everyone. But something extraordinary happened November 2020, where all of the work that you've been doing to build a culture that's maniacally focused on the customer is suddenly, a new purpose has come into view. Can you tell us about that time?
Tyagarajan: Again, Ellen, your memory is amazing of our story. So for many years, we hadn't defined a very explicit purpose for the company. In retrospect, I now realized that we had been living our purpose without ever defining it, which is which is fascinating. What happened during the pandemic, there was a realization that as we became much more virtual and continued to become global and hiring new people, we had to anchor people on a stated purpose. So we undertook a journey of identifying our purpose. We went to our employees, our customers, our stakeholders, we did a bunch of workshops, etc. And quickly narrowed down to the purpose that we ultimately honed in on. And what we realized is we had been living the purpose all along, we just hadn't put it on a piece of paper. The relentless pursuit of a world that works better for people. And, you know, whether it is the adverse event report story that you described, or it's the way our employees reacted to Covid making sure that they looked after each other and prevented, you know, really bad things happening to everyone around them. At the same time, we didn't want to drop the ball even for an hour on some of the things that we do for clients because of the realization that we work we do keeps the world going round. So you know that purpose is now rallying our people across the globe. And we really are thrilled with the fact that we can explicitly now describe it and anchor ourselves around it.
Murray: Fascinating. So your purpose revealed itself.
Tyagarajan: That’s right. Great. Phrase.
[Music]
Murray: I'm here with Joe Ucuzoglu, who is the CEO of Deloitte US and had the good sense to sponsor this podcast. Thanks for being with us and thanks for your support.
Joe Ucuzoglu: Thanks, Alan. Pleasure to be here.
Murray: So, Joe, this new wave of business technology, artificial intelligence, Internet of Things, the ability to make intelligence out of data, is creating huge opportunities for companies. But a lot of the CEOs I talk to feel daunted by it. It's like where do they get the imagination to rethink their entire corporation? How did they deal with that?
Ucuzoglu: The opportunities are immense, particularly when you look at not just any one of these technologies individually, but the convergence of all of them collectively creating the opportunity to truly transform business models. And I know it can seem daunting, but the reality is taking the first step in actually produces huge benefits. Because what we're finding is that many of the cutting-edge applications are not coming out of the corporate headquarters. They're coming out of putting the technology in the hands of our people on the front lines, they find new and innovative uses. We then funnel them back up and leverage them across the entire client base.
Murray: It really gets to the importance of a culture of innovation at the company.
Ucuzoglu: It is essential that our people feel empowered to take the latest and greatest and to find new and innovative ways to use it for productive purposes.
Murray: Thank you, Joe.
Ucuzoglu: Alan, it's a real pleasure.
[Music ends]
Murray: So I want to go back to Ellen's very first question, which is what is Genpact? Because old folks like me know that Genpact grew out of General Electric and you were a product of General Electric. And that really leads me to two questions that I think you're well positioned to talk about. One is what did you learn from Jack Welch and his leadership that is still valuable to you today? And the second question is, what's changed? What are the things about Jack that probably wouldn't work today the way they did 20 years ago?
Tyagarajan: Alan, I'm biased. I grew up in the GE in the early 90s and late 90s was all driven by Jack as the CEO. And he was a bigger than life CEO, as we all know, so I learned a lot. So I'll start with, you know, the candor and transparency within the company, across the company, in every corner of the company. We were a little business, meaning a fourth decimal point of revenue and market cap and so on for GE. I was this little person in that little corner of GE and he knew what we were doing. He talked about some of the things that we were doing, just based on a quick conversation in a car ride from the airport to the office on his one trip to GE to India for four days, where I hosted him for, originally planned 90 minutes turned out to be five hours, because he canceled a whole bunch of meetings because he fell in love with what we were doing. And that conversation in that car, then goes back and relates all the things we're doing to other people to look at is, etc. So there is something about the way he communicated across the length and breadth of half a million people across businesses that had no right to talk to each other—royalty payments for NBC Universal and credit cards and aircraft engines. What connection? Well Jack Welch and leadership connection. So that's one learning I had. The other one was, I mean, I'm a big believer that I drive myself every day with one word, which is curiosity. I live my life anchored on curiosity. I actually saw that live in action for the seminar eight years under his leadership every day. I mean, you would walk into the room and all you would have is question after question after question. I believe living a life asking questions is such a great way to live life and constantly learning from others.
Murray: And Tiger for for those of us who were journalists, I mean, that was what we loved about that as well, because he was the same way externally as he was internally. But you know, there been a couple of books, there's this sort of reappraisal going on now, that focuses on things like Jack was the consummate manager of quarterly earnings. You know, provide the market exactly what you told them, they were going to get and even play some games, some of which didn't look so good in retrospect, to get there. And second there were these internal management processes like rank and yank, we're going to fire the bottom 10% or 20% of every year, that in today's world don't look like a particularly effective way to manage. So was he a just a product of his time? Or do you think the reappraisals are wrong? Or how do you view all that?
Tyagarajan: So I think the first statement I would make is, we must reappraise because reappraisal is asking questions. I love the fact that I worked in that era and I learned so much from Jack. But I do reappraise saying, I don't think that's going to work here because the world has changed. The ranking of people, I was a big believer. I used it. It worked. It doesn’t work now. It doesn't work with my son. He's 28 and it doesn’t work with him. So social norms change. Cultural norms change. Expectations change. Technology changes. The speed at which information flows has dramatically changed. Hierarchies is not the way enterprises work at all. The trick I think about leadership, is making sure that while I admire and respect everything I learned from Jack, I have absolutely no qualms and desire to hold on to everything that I learned at that time. If I know that it’s not going to work, I have to change and I have to adapt. And I would say I probably learned that from Jack as well because he used to say, if you can't get to number one, number two, move on, get to the next business. You know, you can take the good and then leave the bad behind is the way I would approach it.
McGirt: It sounds like an ability to manage a constantly changing world is going to be essential for the next generation of leaders coming up. What are you looking for in the next generation of leaders? And how can they signal that they are prepared to lead?
Tyagarajan: Ellen, one of the things that I have always been a believer in it's probably turning out to be more true than I had expected and probably faster than I'd expected, is what people know and the knowledge and experience they have and the skills they have are less important in what I look for and what my team looks for in people who are going to be successful in the long run. Because what they know and their experiences are probably not going to be relevant X months, years, quarters later. So the question that we explore is, are you constantly learning? Do you believe actually shedding old beliefs and bringing new beliefs in is a good thing to do? Or are you dogmatic in your beliefs? You're never going to change? Do you know how to learn? That starts with being humble. Do you reveal your ignorance? If you don't reveal your ignorance, I don't know how anyone can teach you because they don't know what to teach you because they don't know what you don't know. Do you learn from people who are much younger, much less experienced because they know that syllabu more than you ever would have imagined? And do you actually go to them and sit down and say teach me? Yes, I have 30 years experience but you know this syllabu more than I do. So, so finding such people and are passionate about this not passive, they seek learning. They are driven. They wear it on their sleeves, because when people wear things on their sleeves, they get a followership. You want people who are not only behave like this but behave like this visibly, because you want a thousand people to follow them and say I want to be like you. So then you have a followership on the syllabu of I want to learn, I want to excel, I want to constantly challenge my own beliefs and I want to surround myself with people who are diverse. Because if I surround myself with people who are not diverse, then what are the chances that their beliefs are my beliefs? So where is the challenge?
Murray: I want to ask you a big question here, Tiger. A question about the world because Genpact was a creature of the globalization of the 20th century and the whole move towards business processes outsourcing and saying, hey, we can you know there are all these really smart people in India that we can deploy to do this for us, let's let it happen over there. We're in a very different era right now. Geopolitics is different. Supply chain problems have just made people think very differently about this. And there's a whole process of friend shoring, reshoring people thinking about getting everything back home, as opposed to leaving it all over the world. What's your assessment of that? Where are we in the state of globalized business?
Tyagarajan: It's a great question, Alan, and I would say unfortunately, the answer is going to be heavily nuanced. So let's take a few things. So if you look at a manufacturing company that is predominantly dependent on China for its supply chain, pretty much end-to-end supply chain, then I would argue, irrespective of cost, there is a problem. Because there is a resilience problem that is obvious. Irrespective of trade wars, etc. there is a resilience problem that should be sorted. Does that sorting out of the resilience problem mean diversify the answer? Yes. Does that diversification mean bring it near shore? I don't know. After all, Apple decided that it needed to diversify manufacturing of the iPhone 14 out of China. In my mind, I was expecting it to happen at some point in time, the speed at which it happened is I think a reflection of the world we are in and now we are manufacturing that is happening for iPhone 14 in India as well.
Now that's globalization, but that's not so part of the answer to the question is, I think concentration of anything and swinging the pendulum too much to an extreme or anything is a problem. Having a balance that is distributed on lots of subjects is the way I think the world is going to go. The world of digital and technology and information flow allows that to happen, because there are going to be some things that will be needed in cycle times that no supply chain can deliver. Those are best done really close to you. There are some things that can be done from far away, in which case don't distribute it to one place, distribute it to an ecosystem that has the ability to create resilience. We've had situations in the last 12 to 18 months, where a number of our new clients have come to us and said, I need you and I need you with your global footprint because my footprint is too concentrated in location x or location y. So I need to globalize more because I realize that because I'm not global, I've not been able to leverage that resiliency that some my competitors have.
Murray: So what does that meant to Genpact’s geographical footprint? I mean, you started out very much with an Indian workforce. What does it look like today?
Tyagarajan: From 1997 the first set of people we hired and trained and deployed were in India. In 2005, Jan. 1, when we spun off from GE, we had four countries we delivered services from India, China, Budapest and Hungary and Mexico. Today we have 34 countries we deliver services from. India is still the biggest, but it's only 70,000 people. Only 70,000 people out of 120,000 people. 50,000 people are in 33 other countries. And if I pick a country that I just came back from, Poland, as an example, we have four cities we deliver services from. We have 3000 people in polling. They're doing some amazing work in supply chain for Europe for a couple of very large consumer goods and manufacturing companies. They forecast demand. They line up supply. They build up resiliency in that supply. They then orchestrate transportation to try and reduce cost of transportation. But these days, they're also trying to reduce carbon footprint in transportation because the client itself is focused on ESG. So that ecosystem is all polling. And therefore, you know, when you think about resiliency, we have an India footprint for the U.S. for them. And then we have a Polish footprint for Europe. However, those teams are crosstrained and our ability to move talent back and forth our ability to move work back and forth as long as we have information flow and connectivity is where the world is.
Murray: So from where you sit the world of businesses is as globalized as ever or more than ever.
Tyagarajan: It is but as I said, it has nuances. So it's very, very important to be constantly listening more. And there times when it's very important to have a workforce that are very close to the client and actually encourage them to do that. So we now have close to 9,000 people in the U.S. in five operating centers in the U.S. and 10 years back that was not even 1,000. So it's grown 10 times and the work they do is sensitive, is regulated, is time sensitive, is customer sensitive, needs reaction time and response time. And it’s also culturally sensitive in the sense that we need to understand the local culture deeply and therefore it's best to be done out of Florida or Texas or Illinois or Pennsylvania, four of our big centers in the U.S.
McGirt: It sounds like you literally live inside a fully diverse ecosystem of inputs and ideas and business pressures and opportunities that's fully global. How do you take these inputs and these insights and this information and began to chart a path forward? I don't know if you use A.I. but I wouldn't be surprised if you did.
Tyagarajan: In my free time I listen to a lot of podcasts. I'm a big fan of that by the way, because I walk a lot and run a lot.
Murray: Leadership Next is no doubt at the top of the list.
Tyagarajan: It’s already on my list. However, most of the podcasts I listen to are not business podcasts, they are podcasts about the way the mind works and the way evolution has happened, etc. And one of the things that is obvious is that it's important for our kind of an ecosystem to be constantly listening. What does listening mean for us? It means that we need to have our tentacles out in the world. We need to be with our clients. Fortunately, our clients are very diverse, as you said, they're very global, they’re very distributed and they have all kinds of challenges. So if we have the ability as an organization to pick up those signals in advance, and to connect multiple signals that we pick up from Australia, from Japan, from Germany, from Poland, four countries I just visited in the last eight weeks, and then be able to come together and say, what does this all mean? What does this mean when people, when enterprises in Japan are really beginning to talk about China risk? I found that to be a fascinating conversation just five weeks back. I've been to Japan twice a year for the last 25 years other than the two years in between for the pandemic. I’ve never had a China risk conversation like I did this time. And it tells me that people are thinking about a world where maybe it is required to think that and therefore it's our job to figure out what does that mean for the future? I'm not a big believer in forecasting five years forward. I never was. I’ve become less of a believer these days. I'm a big believer in having continuous forecasts and updating through continuous listening. And as an organization, we have the luxury of being able to do that in a such a widespread way and then have the agility to change rapidly as you form patterns of I think this is going to happen. We recognized supply chain as a problem in 2017, well before the pandemic and thank God we did that because we doubled down and we did an acquisition and we built out capabilities. And then, boom, the pandemic happened and it took on a whole life of its own. So today supply chain, is one of our fastest growing services because of that.
McGirt: Is another way of saying what you just said is don’t fall in love with forecasts begin to get interested in really good likely scenarios and that gives you a chance more to fall in love with the problem that you’re trying to solve rather than the solution that you think you have?
Tyagarajan: Extremely well put. So scenarios is a word that has really raised its head a lot in the last six, nine months. Forecast is important but re-forecast in very fast cycles. If you used to do once a quarter do once a week.
Murray: Tiger this has, as always, been a fascinating conversation. Every conversation with you is. Thank you for taking the time to talk to the two of us. We've covered not just how A.I. is changing business but, but how listening and learning and scenario planning is all so critical to leading a business today. Great to be with you.
Tyagarajan: Alan and Ellen, thank you so much for inviting me to this conversation.
Murray: Leadership Next is edited by Nicole Vergalla, written by me, Alan Murray, along with my amazing colleagues, Ellen McGirt and Megan Arnold. Our theme is by Jason Snell. Executive producer is Megan Arnold. Leadership Next is a production of Fortune Media. Leadership Next episodes are produced by Fortune‘s editorial team.
The views and opinions expressed by podcast speakers and guests are solely their own and do not reflect the opinions of Deloitte or its personnel. Nor does Deloitte advocate or endorse any individuals or entities featured on the episodes.
This story was originally featured on Fortune.com
More from Fortune: Rishi Sunak’s old hedge fund boss paid himself $1.9 million a day this year Meet the 29-year-old teacher with four degrees who wants to join the Great Resignation How much money you need to earn to buy a $400,000 home Elon Musk ‘wanted to punch’ Kanye West after deeming the rapper’s swastika tweet an ‘incitement to violence’U.S. equity futures were trading lower ahead of the most anticipated economic report of the month. the November jobs report.
The major futures indexes suggest a decline of 0.1% when the opening bell rings for the final time this week.
Oil benchmarks were on track for their first weekly gains after three consecutive weeks of decline.
U.S. West Texas Intermediate crude futures traded around $80.00 per barrel.
Brent crude futures traded around $86.00 per barrel.
This week’s key economic report, November’s employment data out at 0830 ET Friday morning, will provide investors further insight into the impact that higher borrowing costs are having on growth.
Economists surveyed by Refinitiv say the U.S. economy likely added 200,000 new nonfarm jobs.
That’s down from a stronger-than-expected tally of 261,000 in October and would mark the weakest job growth since December 2020.
"The outlook has been fading for the job market after the strength seen earlier this year. That’s expected to be reflected in the November employment data," said Bankrate.com senior economic analyst Mark Hamrick. "After matching the pre-pandemic low of 3.5% in July and September, the jobless rate edged up to 3.7% in October. Further increases in the unemployment rate are likely in the unemployment rate in the months ahead, even if unchanged in the forthcoming November snapshot."
The unemployment rate is anticipated to hold steady at 3.7%.
In Asia, Tokyo's Nikkei 225 index lost 1.6%, the Hang Seng in Hong Kong edged down 0.3% and China's Shanghai Composite index gave up 0.3%.
The declines followed a 0.1% retreat in the benchmark S&P 500, which closed at 4,076.57 on Thursday. The Dow Jones Industrial Average fell 0.6% to 34,395.01, while the Nasdaq edged 0.1% higher to 11,482.45.
After learning disruptions across the country from COVID-19, students in their final year of high school might be looking to take a year off instead of continuing to post-secondary.
Taking what’s known as a 'gap year', students pause between finishing high school and continuing on to post-secondary educations.
Michelle Dittmer, president and co-founder of the Canadian Gap Year Association, says the number of students looking to take a year off has grown exponentially.
"The numbers have skyrocketed," she told CTV's Your Morning on Tuesday. "Previous to the pandemic, there was the stigmatization against a gap year, and the slowdown and the mental health impacts that we see in our young people has really opened the door and opened people's minds to alternative pathways and what's needed for our young people."
During lockdowns, the pandemic created a lot of tension for young people who may have struggled with their mental health, school work, and personal matters. Dittmer says, although COVID-19 is a factor, many students are taking a year off because of the cost of post-secondary.
"Their number one concern right now is finances," she said. "So that pressure, being able to work for a year, earn money, reduce student debt in the long run, that's really appealing for them."
A year off can also be filled with opportunities to invest in hobbies or activities they may have missed during the pandemic.
"They're able to perform on that academic level, but socially, they're missing that full complement of skill sets that is going to allow them to succeed in university/college and in life," she said.
Dittmer says it is not uncommon for parents to be anxious about a gap year, not understanding the potential benefits of taking one.
"Parents are bringing their lived experience to their parenting style, and that wasn't necessarily part of their journey," she said.
Dittmer believes a gap year is an alternative before post-secondary that can make some parents feel like they are failing.
"Parents aren't immune to pressure from their peers," she said.
Hearing about other young people pursuing post-secondary education or starting a career when your youth is taking a year off can bring up emotions of judgment, Dittmer explained.
"Sometimes those pieces can really take hold on us," she said. "And we can be fearful because we don't know enough about the gap year pathway."
The biggest fear for parents is that their student will never proceed to post-secondary.
"I've been doing this for over 15 years, and even the stats are showing between 81 per cent and 90 per cent return to post-secondary, so the stats are in your favour," Dittmer said.
About 25 per cent of the families coming to the Canadian Gap Year Association want their student to take a year off, Dittmer says, and sometimes parents believe their student may not be ready for the next step.
Focusing on what the young person can accomplish or work towards in a year off are helpful ways to outline what a gap year can look like.
Ahead of an economic downturn, three out of four (78%) American workers are fearful they will lose their jobs, according to a survey from Insight Global, a national staffing services company. Meanwhile, 56% of American workers say they don't feel financially prepared for a recession or that they don't even know how they would prepare.
On top of employment concerns, American workers are already contending with historic inflation and rising interest rates. Plus, more than 45 million Americans will have to resume paying back their student loans in January after nearly a three-year pause. It’s a tough time in the country, but savvy employers are stepping up to assist their workforce where it matters most: their bank accounts.
Financial wellness benefits are all the rage right now, and perhaps most popular is the employee discounts program, which provides workers access to an assortment of products and services at a cheaper rate.
“Your CFO might be watching pennies, especially at this time, but it’s a small investment for a large return,” Molly Pemberton, Group Director of Retail at Reward Gateway, told HRD. “Discounts should be an easy sell to your CFO because employees will see instant savings and really value it amongst their other benefits.”
Founded in 2006, Reward Gateway provides an employee engagement platform that brings employee benefits, discounts, recognition and reward, wellbeing, communications and surveys into one unified hub. The company has offices in London, Boston, Sydney and Melbourne, among other international destinations, and serves more than 2,500 clients, including American Express, Unilever, Samsung, IBM and McDonald’s.
Over the past six months, Pemberton says, Reward Gateway has seen a huge uptick globally in clients seeking out its employee discounts program for both essential (groceries, toiletries, gas) and non-essential (travel, entertainment, holiday shopping, etc.) spending. The company partners with hundreds of retailers for the program to offer a wide variety of product and service categories that employees will value.
Available through a mobile app, the program provides discounts through two main channels: digital gift cards and cashback. For an example of the former, an employee using the program could purchase a $100 card for only $95. (Plus, that deal could be added to any other available discount.) Cashback allows employees to receive a percentage of their online spend back in their account all tracked automatically through to the employee.
Several high-profile brands have relied upon Reward Gateway’s employee discounts program over the years. Mondelēz, whose brands include Oreo, Ritz, Toblerone, Honey Maid and more, was looking for new ways to connect more than 2,000 dispersed employees, while centralizing its systems to fuel stronger well-being and engagement. The snack food giant partnered with Reward Gateway to launch an employee discounts program that entices workers to dig deeper into the benefits that comprise Mondelēz’ employee value proposition.
Krispy Kreme, a global retailer of doughnuts and coffee, has also turned to Reward Gateway to take advantage of its centralized employee engagement platform, as well as its discounts, reward and recognition, communications and consulting services. Within the first seven months of deployment, 73% of Krispy Kreme employees were registered on the platform.
Discovery Communications (before merging with WarnerMedia to form Warner Bros. Discovery earlier this year) also partnered with Reward Gateway, replacing its former voluntary discount service, which received negative employee feedback, in the United Kingdom. Within a year, 72% of employees registered for the new employee discounts program, and Discovery then introduced it to its employees in the U.S., achieving 50% engagement within the first six months.
“Our North Star is making sure customers are engaging with the platform and making use of the discounts,” Pemberton says. “Employees see it as part of their rewards package, it’s like adding an extra grand to their pay slip each year.”
To learn more about this offering from Reward Gateway, visit https://www.rewardgateway.com/lets-talk.
The US Federal Communications Commission (FCC) said on Thursday, December 1, it approved SpaceX’s bid to deploy up to 7,500 satellites, but put on hold some other decisions.
SpaceX’s Starlink, a fast-growing network of more than 3,500 satellites in low-Earth orbit, has tens of thousands of users in the United States so far, with consumers paying at least $599 for a user terminal and $110 a month for service. The FCC in 2018 approved SpaceX plans to deploy up to 4,425 first-generation satellites.
SpaceX has sought approval to operate a network of 29,988 satellites, to be known as its “second-generation” or Gen2 Starlink constellation to beam internet to areas with little or no internet access.
“Our action will allow SpaceX to begin deployment of Gen2 Starlink, which will bring next generation satellite broadband to Americans nationwide,” the FCC said in its approval order, adding it “will enable worldwide satellite broadband service, helping to close the digital divide on a global scale.”
The FCC said its decision “will protect other satellite and terrestrial operators from harmful interference and maintain a safe space environment” and protect “spectrum and orbital resources for future use.”
In August, a US appeals court upheld the 2021 decision of the FCC to approve a SpaceX plan to deploy some Starlink satellites at a lower Earth orbit than planned as part of its push to offer space-based broadband internet.
In September, SpaceX challenged the FCC decision to deny it $885.5 million in rural broadband subsidies. FCC Chairwoman Jessica Rosenworcel said in August Starlink’s technology “has real promise” but that it could not meet the program’s requirements, citing data that showed a steady decline in speeds over the past year and casting the service’s price as too steep for consumers. – Rappler.com