78201X testing - Avaya IP Office Platform Support Certified Updated: 2023
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Exam Code: 78201X Avaya IP Office Platform Support Certified testing November 2023 by Killexams.com team|
78201X Avaya IP Office Platform Support Certified
- test Name: Avaya 78201X Avaya IP Office Platform Support Certified
- test Format: Multiple-choice questions
- test Duration: 90 minutes
- Passing Score: 70%
- Prerequisites: None
- Certification Validity: 2 years
Course Outline: Avaya 78201X Avaya IP Office Platform Support Certified
I. Introduction to Avaya IP Office Platform
A. Overview of Avaya IP Office architecture and components
B. IP Office software versions and licensing
C. Understanding IP Office edition and deployment options
II. IP Office Installation and Configuration
A. Hardware installation and configuration
B. IP Office Manager administration tool
C. System and user configuration
III. IP Office System Management
A. Backup and restore procedures
B. System monitoring and troubleshooting
C. Software upgrades and patches
IV. IP Office Call Routing and Features
A. Incoming and outgoing call routing
B. Hunt groups and call queuing
C. Voicemail and auto-attendant configuration
V. IP Office Unified Communications
A. User and device profiles
B. SIP and H.323 trunks configuration
C. Presence and instant messaging setup
VI. IP Office Integration and Mobility
A. Integrating with third-party applications and systems
B. Configuring Avaya Equinox and Avaya Communicator
C. Mobile and remote worker setup
VII. IP Office Troubleshooting and Support
A. Identifying and resolving common IP Office issues
B. Diagnosing connectivity and call quality problems
C. Avaya support resources and escalation processes
- Understand the architecture and components of Avaya IP Office Platform
- Install and configure IP Office hardware and software
- Manage IP Office systems, including backup, monitoring, and upgrades
- Configure call routing, voicemail, and unified communications features
- Integrate IP Office with third-party applications and systems
- Troubleshoot common IP Office issues and utilize support resources effectively
The syllabus for the Avaya 78201X Avaya IP Office Platform Support Certified course will cover the following topics:
- Introduction to Avaya IP Office Platform
- IP Office Installation and Configuration
- IP Office System Management
- IP Office Call Routing and Features
- IP Office Unified Communications
- IP Office Integration and Mobility
- IP Office Troubleshooting and Support
|Avaya IP Office Platform Support Certified|
Avaya Certified testing
Other Avaya exams3002 Avaya IP Office Platform Configuration and Maintenance
7003 Avaya Communication Server 1000 for Avaya Aura Implementation
7220X Avaya Aura Core Components Support (72200X)
6210 Avaya Aura Contact Center Implementation
3312 Avaya Aura Contact Center Administration Exam
3313 Avaya Aura Contact Center Maintenance and Troubleshooting Exam
3314 Avaya Aura Experience Portal with POM Implementation and Maintenance Exam
7497X Avaya Oceana Solution Support Exam
7392X Avaya Aura Call Center Elite Implementation
7492X Avaya Aura Call Center Elite Support
7495X Avaya Oceana Solution Integration
75940X Avaya Converged Platform Integration
76940X Avaya Converged Platform Support
EADC Einstein Analytics and Discovery Consultant
3171T Avaya Enterprise Team Engagement Solutions (APDS)
31860X Avaya IX Calling Design
46150T APSS Avaya Solutions for Midsized Customers
71201X Avaya Aura Core Components Implement Certified
71301X Avaya Aura Communication Applications Implement Certified
78201X Avaya IP Office Platform Support Certified
156-215.81 Check Point Certified Security Administrator R81
44202T Avaya OneCloud UCaaS Sales Specialized Test
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Which default short code is used to toggle the modem function on the analog trunk card?
A customer has UMS enabled on their VoiceMail Pro server. They want to use Microsoft Outlook to retrieve
voicemail messages, and are not using Microsoft Exchange as the message store.
Which protocol must be configured in Microsoft Outlook to access their messages?
By which method are alarm notifications sent to an IP Office support engineer?
D. System Monitor
Calls into the IP500 V2 are not ringing to the expected user.
Which statement describes how the call routing is validated?
A. Use the System Status Application (SSA) to see what user the call is ringing to.
B. Use Customer Call Status (CCS) to see what user the call is ringing to.
C. Capture a System Monitor trace and escalate to Avaya for an answer.
D. Wait until the system is idle and place test calls so you can hear which telephone is ringing.
What does "IMAP support" mean in the IP Office UMS service?
A. A user can see/listen to voicemail messages via Web browser.
B. A user can receive voicemail messages only using MS Outlook.
C. All messages are forwarded to a user e-mail account and deleted on their telephone.
D. A user can receive voicemail messages to their Outlook, Outlook Express and/or Lotus Notes programs running on
F. A new message is sent to a user e-mail account. The user can listen to it by dialing their telephone number.
A user is testing a mobile telephone in a new deployment of Avaya Communicator. Calls can be made, but the
Presence and Instant Messaging features do not work.
Which statement describes why the user cannot make the new features work?
A. The user does not have the correct profile configured.
B. The new Codecs are not supported.
C. The user is not configured as an agent.
D. The IP Office is only an Essential Edition.
A customer has a requirement to prevent certain users from dialing out after 5 PM; they can only dial the emergency
number and internal extensions.
Which two programming options can you use to achieve this? (Choose two.)
A. Time Profiles
B. Source Number
C. Account Codes
D. User Rights
E. System short Codes
A customer with Server Edition has the capacity to register five consoles simultaneously,
and wants to increase it to seven.
Which action is needed to complete this increase?
A. Add a Preferred license.
B. Upgrade to Select Mode.
C. Add five receptionist licenses.
D. Upgrade to the latest software version.
You have just plugged in a new IP500 V2, and you look at its Dashboard display to see the new device. No telephones
are plugged into the unit.
Why are two ports in one of the modules green?
A. There is a Combo Card in the chassis.
B. The operating system is up, and someone is administering the system.
C. The device has power and passed self-test.
D. LAN1 and LAN2 are disconnected.
When a voicemail message is left for a user, where are the voice files held if the customer is using Embedded
A. on the User PC
B. on the SD card
C. on the voicemail server
D. on the UCM
Corporate voice and telephony services have transformed from traditional public-switched telephone networks (PSTNs) and private branch exchanges (PBXs) to voice over IP (VoIP) and IP PBXs, often combined with digital fax, videoconferencing, instant messaging and mobile communications. That means VoIP and telephony certifications now focus on digital communications, along with a good mix of IP networking protocols and methods to support such traffic and to maintain service quality.
In this article, we feature five solid VoIP and telephony certifications from Avaya, Certification Partners, Cisco, Digium (Asterisk) and Microsoft. Unified communications cover a lot of voice and telephony ground, and it adds video and other solutions to the lineup as well.
Salary is a significant consideration when deciding whether to pursue a VoIP and telephony certification. SimplyHired lists $106,149 as the average salary for a VoIP engineer, although Glassdoor‘s average for a VoIP engineer is noticeably lower at $83,772. Still, a salary just under $85,000 is a worthwhile goal in the industry, with a good growth path into more senior positions readily attainable.
To help determine our top five VoIP and telephony certifications, we performed an informal job board survey. That data indicates the number of job posts in which our featured certifications were mentioned on one specific day. The data should provide you an idea of the relative popularity of each certification. [Interested in Business Phone Systems? Check out our top picks.]
Job Board Search Results (in alphabetical order, by certification)
ACIS: Avaya Certified Implementation Specialist
Avaya is one of the leading solution providers of business communications and collaboration systems. As a spinoff of Lucent Technologies, itself an offspring of Bell Labs, Avaya’s roots are firmly planted in telephony. Certification solution tracks are currently offered in two concentrations: sales and sdesign, and services.
The Avaya Certified Implementation Specialist (ACIS) certification falls into the Services track and recognizes an individual’s ability to install, deploy, test and troubleshoot Avaya products at a beginning to intermediate skill level. Several credentials are available for the ACIS certification:
Candidates interested in the Sales and Design solution track should check out the Avaya Certified Design Specialist (ACDS), Avaya Professional Design Specialist (APDS) and the Avaya Professional Sales Specialist (APSS) certifications.
Note: Some Avaya credentials are available only to Avaya partners and associates, while others are open to all takers. See the Avaya Professional Credential Program Overview for details. Individuals not affiliated with a specific organization can create a “non-relationship” account on the Avaya Learning site to purchase a certification exam.
For most topics, Avaya recommends candidates have two years of experience in relevant technologies plus one more year implementing the core product. Each ACIS certification remains valid for two years.
ACIS facts and figures
CCNP Collaboration: Cisco Certified Network Professional Collaboration
Cisco remains one of the world’s dominant IP telephony players. Its Collaboration certifications are available at associate, professional and expert levels, where our top-five pick is the mid-level Cisco Certified Network Professional (CCNP).
The Collaboration certification portfolio is geared toward network professionals and network engineers who work with voice and video, particularly Cisco Collaboration solutions. Targeted skills include configuring and implementing Cisco Collaboration solutions, planning and designing video network collaborations, and maintaining implemented solutions.
Candidates are required to pass four exams to earn the CCNP Collaboration credential. Training is optional but recommended. Candidates can expect to pay about $3,800 for live classroom or virtual courses.
Recertification is required every three years for CCNPs. To maintain this credential, holders must pass any current 642-XXX or 300-XXX professional-level exam, any CCIE written exam, any CCDE written or practical exam, or the Cisco Certified Architect (CCAr) interview and board review.
CCNP collaboration facts and figures
CTP: Certification Partners Convergence Technologies Professional
The vendor-neutral CTP certification was developed by Certification Partners and the Telecommunications Industry Association (TIA). It’s also endorsed by industry leaders such as Cisco, Avaya, Mitel, Toshiba and Vertical. Many of these leaders either accept the CTP as a stepping stone or prerequisite to their credential programs or recommend the CTP for training and preparation. Certification Partners maintains a complete list of endorsements from telecommunication leaders.
The CTP requires the successful completion of one test that focuses on methods, concepts and best practices in the following areas:
Certification Partners also offers the Convergent Network Technologies (CCNT) certification, which aims at professionals who sell and support convergence services, as well as the CIW certifications in networking and security, web technologies and design and development. Candidates interested in working in the field of convergence who do not yet possess the requisite experience are advised to first obtain the CCNT credential and then gain the required experience.
Certification Partners does not require recertification to maintain the CTP.
CTP facts and figures
dCAP: Digium Certified Asterisk Professional
Since its humble beginnings as an open source project in 1999, Asterisk has grown exponentially and become a well-recognized and respected framework for communication and conference servers, VoIP gateways and IP PBX systems. Asterisk can be found in more than 170 countries, powering more than 2 million servers worldwide. Per Digium (which maintains Asterisk in conjunction with the Asterisk community), Asterisk runs in most of the Fortune 1000 companies.
With such widespread popularity, it’s only natural that professionals with Asterisk skills are in demand. To meet industry needs, Digium offers several training courses (Asterisk Essentials, Fast Start and Advanced), as well as the Digium Certified Asterisk Professional (dCAP) and Digium Certified Asterisk Administrator (dCAA) certifications.
The dCAP targets experienced Asterisk professionals. Candidates are expected to possess real-world experience (typically a minimum of three to 24 months), in-depth knowledge of Linux (basic administration, manipulating files and modifying configuration files) and Asterisk experience (installation, Asterisk dial plan format and syntax, use of basic CLI commands and registration of VoIP devices). Other recommended skills include basic programming and scripting languages (Perl, Bash, C and/or C++, for example) and an understanding of VoIP protocols.
Candidates must pass a two-part exam, which consists of a written test and a practical lab test (in which you configure a PBX), to earn the credential. While there are no prerequisites, the Asterisk Advanced training course is highly recommended before attempting the exam.
Although the Digium website doesn’t specify recertification requirements, dCAP certification is granted for a “specific released, stable version of Asterisk.”
dCAP Facts and Figures
MCSE (Microsoft Certified Solutions Expert): Productivity
Microsoft rolled out several new MCSE certifications in 2016, including the MCSE: Productivity. Although this certification is geared toward enterprise-grade hybrid and cloud solutions for Microsoft Office, it allows candidates to specialize in any of several Microsoft technologies, including Skype for Business.
To obtain the MCSE: Productivity credential, candidates must first obtain the Microsoft Certified Solutions Associate (MCSA): Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification. Then, they must pass an elective test from an approved list. Currently, there are eight different exams to choose from. In addition, Microsoft recommends at least three years of experience.
The MCSE: Productivity credential doesn’t expire. However, credential holders are encouraged to re-earn the certification each year by passing another elective exam. Doing so indicates your desire to stay current on technologies and broaden your skillset, and you’ll post another entry to your certification transcript.
MSCE Productivity facts and figures
Beyond the top five: More VoIP and telephony certifications
The SIP School, a part of Vocale Ltd. in the U.K., offers a range of affordable, vendor-neutral VoIP and SIP certifications, including the SIP School VVoIP Professional (SSVVP). The SSVVP was on our top five list for the last few years but was replaced by the MCSE: Productivity in 2018, owing mainly to interest from employers.
The ZyXEL Certified Network Professional – VoIP (ZCNP VoIP) is another good certification, which is vendor-specific and therefore geared toward networking professionals who support ZyXEL products.
3CX offers a certification program for professionals who deploy, manage and support 3CX IP PBX systems. The 3CX credentials are offered in three tiers: basic, intermediate and advanced.
Lots of community colleges and universities offer network VoIP and telephony courses or certificate programs as well, such as Florida Community College, College of DuPage and Riverland Community College.
Taking an test is the final step to earning an ISA certification. Upon paying the test fee, the application process is complete, and you have acknowledged that you meet the requirements listed below in numbers 1–3.
Certification Exams Available
All ISA certification exams are closed book and have multiple choice questions. The CCST Specialist—Level 2 certification test is three hours long and all other certification exams are four hours long. See the information below for the number of questions in each exam.
Submit payment to apply for the chosen certification when you can confirm that you meet the certification requirements to sit for the test and can test within the deadline of the test window of your choosing. You will be notified by email with the next steps to schedule your exam.
Apply for CCST Certification for Free
Register for one of the CCST review courses and apply for certification for no additional fee. The following courses qualify: Level I Review Course (TS00), Level II Review Course (TS02) or Level III Review Course (TS03). You will automatically receive an test invitation once you start the course. By paying for the review course, you are confirming that you are aware of, have met and can document the requirements for the certification level for which you are applying.
ISA accepts payment for test fees by check, certified check, money order, PayPal payment, wire transfer in US Dollars, or credit card. Make checks payable to ISA. For wire transfer account information, please contact ISA Customer Service. The following credit cards are accepted: AMEX, Discover card, Master Card, and VISA. Purchase orders are not accepted.
Fees are nonrefundable. It is your responsibility as the applicant to thoroughly review the requirements of the certification for which you are applying. No refunds will be made for applicants who do not appear for testing on the appropriate test date. There are no group discounts for certification application fees.
After you pay your test fee to complete the application process, you will receive an test invitation (Notice to Schedule Exam) email from firstname.lastname@example.org 15 days before the beginning of your assigned test window with steps to schedule the exam. Follow the instructions in the email to schedule your exam—online or at a test center—through the online test scheduling system. You can get more information about your test window deadline by accessing the “My Credentials” tab in your ISA account.
If you have not received your test invitation within that time frame, please check your spam or junk folder for an email from email@example.com, as some server firewalls may block the receipt of the email. If you still are unable to find your test invitation, please email firstname.lastname@example.org for assistance.
See further related details on the Exam Procedures page.
If you are applying for CAP or CCST certification, you have a twelve-month test window. You may take the test at a Exam Center or online during one of three test windows (see chart below). Each test window will have a deadline for applications to be submitted. Eligible candidates will only be able to take the test during the following exam windows.
After passing the CAP or CCST certification exam, you will earn a digital badge. To access, manage, and/or share your secure digital badge, use your email address and password to enter your BadgeCert portfolio. If it is the first time accessing your portfolio, click “Request new password?” on their login page to create your password. More information about using your digital badge can be found here.
Grievances Appeal Process
If you feel you were wrongly denied certification, either original or renewal, from the CAP or CCST programs, then you have the right to appeal. Review the Grievances Appeal Process.
Special Test Accommodations
Candidates who request special test accommodations under the Americans with Disabilities Act (or a similar international standard) must submit their test scheduling requests at least 30 days prior to their preferred test dates. Note that some special test accommodations may not be available for online testing.
If you have a request, email email@example.com.
Contact Meazure Learning
You can contact Meazure Learning by phone at +1 919-572-6880 or email firstname.lastname@example.org.
Meazure Learning's business hours are Monday through Friday from 8:30 a.m. to 5:30 p.m. and Saturday from 8:30 a.m. to 4:00 p.m. Eastern Time, excluding holidays. Voice mail will accept candidate inquiries outside of these business hours.
Note: Meazure Learning, Scantron, and ProctorU are all one-and-the-same organization.
Important update: Scantron is changing to Meazure Learning. The names Scantron, Examity, and ProctorU may be continue to be used in communications from Meazure Learning during the transition period.
The need for today’s organizations to share information, along with proliferation of high-speed broadband, has driven the global unified communications (UC) market for the past decade, if not longer. UC streamlines communications so that geologically-dispersed employees can interact digitally as if they’re in the same office, even if they’re located thousands of miles apart.
Centralized administration also makes UC popular with IT managers because it reduces the time and effort needed to support and secure corporate communications of all kinds. Because of a need for specialized skills to make large-scale UC implementations run their best, top UC vendors offer certifications to buttress and boost workforce capability and quality.
Simply Hired lists $91,623 as the average salary for a UC engineer’s role, with highest salaries reported at $139,737. Glassdoor lists UC salaries as high as $166,000 for senior and UC engineer positions. UC engineer salaries declined slightly from previous years with the average down from $94,354 to $91,623 (a dip of just under three percent). While this dip could just represent normal market fluctuations, it is a trend worth watching because we also observed a slight salary decrease last year.
We dug into various job boards to see how many UC jobs are available, specifically targeting jobs that called out one or more of our top five certifications: Avaya ACSS, CCIE Collaboration, CCNP Collaboration, IBM Sametime and MCSE: Productivity.
ACSS: Avaya Certified Solution Specialist
For IT professionals supporting Avaya products, the ACSS is a must-have credential. The company updated its certification programs in late 2015 and currently offers two separate professional certification tracks:
Sales and Design – this track offers three credentials:
Services – this track is aligned with Avaya engagement solutions and products, so you’ll see two flavors for some of the certifications depending on which solution track (product or engagement solution) is targeted. Avaya currently offers the following Services credentials:
The advanced-level ACSS cert targets more experienced Avaya practitioners both in support specialist and product specialist roles, covering 19 individual credentials. Candidates should possess technical skills sufficient to configure, install and administer Avaya products. Also, they should be well-versed in Avaya product maintenance, and in testing product implementations and troubleshooting issues. Successful candidates typically possess at least two years’ direct experience supporting Avaya products and four years working with the chosen Avaya technology. Each certification is valid for two years.
Requirements to obtain the ACSS certification depend on which credential one chooses to pursue. For information on prerequisite skills, curriculum maps, required training and the number of exams for individual credentials, visit Avaya’s credential program webpage. (Click the Services Credentials tab, then click on the ACSS button to view the full Catalog. Additional program information appears in the Avaya Professional Credential Program Overview.)
ACSS Facts and Figures
CCCIE Collaboration: Cisco Certified Internetwork Expert Collaboration
Cisco offers its CCIE Collaboration certification, which identifies expert skills in unified communications, video and telecom. Only the cream of the crop earns the CCIE, and CCIE Collaboration is no exception.
The expert-level CCIE Collaboration credential recognizes seasoned collaboration and UC architects, as well as voice and video network managers, who design, deploy and troubleshoot enterprise collaboration solutions that are moderately to highly complex. Although the certification requires no prerequisites or specific training, Cisco designed the CCIE Collaboration for individuals with true expertise and lots of relevant experience (three to five years, minimum) with UC solution integration, configuration and troubleshooting.
Like other CCIE certs, the certification has a written qualification test and a hands-on lab exam, both of which are rigorous and often take multiple attempts to pass. Cisco includes emerging technologies in its assessments. A great value-add available through the Cisco 360 Learning Program for CCIE Collaboration is remote access to an online environment that contains equipment to practice hands-on for the lab exam.
CCIE credential holders must recertify every two years or it will be suspended. It’s the responsibility of the credential holder to keep track of their individual recertification deadline. You can apply for a one-year extension to complete re-cert requirements, but if you miss that deadline, your certification is lost forever.
Recertification involves passing a single exam. Currently, acceptable recertification exams include any current CCIE written or lab exam, or a current CCDE written or practical exam. Credential holders may also recertify by passing the Cisco Certified Architect (CCAr) interview and board review. Alternatively, credential holders may recertify through participation in the Cisco Continuing Education Program (CEP). To recertify through the CEP, credential holders must earn 100 continuing education credits, pay a $300 administrative fee, and agree to CEP terms and conditions.
CCIE Collaboration Facts and Figures
CCNP Collaboration: Cisco Certified Network Professional Collaboration
The intermediate-level CCNP Collaboration recognizes network engineers who are well versed in Cisco Voice and UC devices and applications in enterprise networks.
Four exams are required to qualify for the CCNP Collaboration credential. A certified candidate designs, implements, configures, manages and troubleshoots Cisco UC applications, networks and devices. Candidates should have in-depth knowledge of all facets of unified networking, including gateways, IP phones, quality of service (QoS), voice, video and presence applications, and utilities for configuring Cisco routers and switches, in addition to one to three years’ experience with these technologies.
Training is recommended but not required. Cisco offers in-depth training courses, both in the classroom and online, for each exam. Depending on the training provider, classroom live and virtual classroom live courses cost approximately $3,795, while online self-paced courses start at about $1,100. Training courses typically last five days.
The CCNP Collaboration, like all Cisco professional-level certifications, requires recertification every three years. To recertify, you must pass one Cisco test before your cert’s expiration date. Acceptable exams include any current 642-XXX professional-level exam, any 300-XXX professional-level exam, any CCIE written exam, any CCDE written or practical exam, or passing the Cisco Certified Architect (CCAr) interview and board review.
CCNP Collaboration Facts and Figures
IBM Certified System Administrator: Sametime V9.0
The intermediate-level IBM Sametime administrator credential aims at systems administrators with existing skills and hands-on experience in IBM Sametime 9.0. Candidates must understand architectural considerations when running IBM Sametime within an IBM WebSphere environment. They must also demonstrate their knowledge of Sametime deployment and audio/video configuration within Sametime, along with management, troubleshooting, performance monitoring and optimization techniques.
The certification requires candidates to pass a 78-question multiple-choice exam, to be completed in no more than 105 minutes. IBM emphasizes the need for hands-on experience before tackling this exam, stating that “direct application of the skills learned cannot be substituted” with any of the self-study materials. The test measures a candidate’s knowledge of task performance rather than memorization of features and functions.
In addition to the Certified System Administrator credential, IBM also offers two related certifications:
The IBM Certified System Administrator – IBM Lotus Sametime 8.5 credential is still available for those working in Lotus Sametime 8.5 environments.
While IBM certifications are evergreen and don’t expire, the same cannot be said for technology. Credential holders should plan to move up and recertify on new technology as it becomes available.
IBM Certified System Administrator – Sametime V9.0 Facts and Figures
MCSE (Microsoft Certified Solutions Expert): Productivity
The MCSE: Productivity certification targets professionals supporting enterprise-grade hybrid and cloud solutions for Microsoft Office. Key technologies include Microsoft Office 365, Microsoft Office, Exchange, Skype for Business and SharePoint.
To obtain the MCSE: Productivity credential, candidates must first obtain the Microsoft Certified Solutions Associate (MCSA): Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification. Then, they must pass one additional test from an approved list. Currently, there are eight different exams to choose from. In addition, Microsoft recommends three to four years of experience.
The Microsoft Certification Program underwent extensive changes in September 2016. Once you earn one of the latest MCSE credentials, you do not have to recertify within three years as was the case in the past. However, by passing an elective test each calendar year, you add an entry to your transcript that indicates your commitment to staying current on technologies and expanding your skillset.
MCSE: Productivity Facts and Figures
Beyond the top 5: more UC certifications
The UC certification landscape is not as crowded as the pool of general networking certs or the increasingly popular cloud and mobile credentials, but UC is on the rise nonetheless. In fact, traditional UC is increasingly offered through the cloud, forcing certifications to take on a new flavor to accommodate the latest technologies and techniques.
In addition to the top five certs covered in this article, many colleges and universities offer courses in unified communications or certificate programs aimed at workforce training. Note that most of those programs incorporate Cisco equipment and applications. Other programs are available, though. We conducted a simple Google search that revealed several interesting choices, including the Information Technology: Network Specialist Concentration at the Pennsylvania College of Technology.
Another consideration is Mitel Networks. Although the company doesn’t offer its own IT career certifications as of this writing, Gartner considers Mitel one of the leaders in the UC market, and the company name appears in job board searches for “unified communications” with great frequency. That means there’s an abundance of open positions that call for Mitel experience and/or knowledge. When evaluating UC certifications, and especially certificate programs through colleges or universities, consider if the required skills and knowledge might transfer to a job working with Mitel technology.
Baylor School of Education prepares leaders for a changing world, offering degrees at every level for a range of careers focused on education, leadership, and human development. Known for a distinctive blend of theory and clinical experiences, the School’s programs have earned national recognition for exemplary preparation of research scholars, educational leaders, innovators, and clinicians.
The ISA Certified Automation Professional® (CAP®) certification is a mark of career excellence that affirms your commitment to quality and demonstrates your expertise and knowledge of automation and controls. ISA CAP certification provides you with a non-biased, third-party, objective assessment and confirmation of your skills and expertise as an automation professional.
Who Are CAPs?CAPs are individuals who have proven they possess an extensive knowledge of automation and controls and that they have the expertise and qualifications to excel in their fields. As automation professionals who work in process automation and manufacturing automation industries around the globe, CAPs are responsible for direction, definition, design, development/application, deployment, documentation and support of software and equipment systems used in control systems, manufacturing information systems, systems integration, and operational consulting.
CAP Certification Requirements
To become an ISA CAP, you must meet certain education and work experience requirements, pass an exam, and commit to the ISA Code of Conduct. Learn more about CAP requirements.
CAP Body of Knowledge
The CAP Body of Knowledge (BOK) encompasses the full scope of knowledge, skills, and abilities needed for competent job performance. It defines automation project domains, the tasks within the domains, and the knowledge and skills required to complete the tasks. View the CAP Body of Knowledge.
There is no application form to fill out for CAP certification. Simply complete the following steps:
Upon paying the test fee, the application process is complete, and you have acknowledged that you meet the requirements listed above in numbers 1–3.
Click the button below to add the test fee to your cart.Add CAP test Fee to Cart
About the Exam
You can take the CAP test online from your office or home if the testing environment meets the requirements and your computer meets specifications. You can also take the test at a Scantron test center. The CAP test has 150 multiple-choice questions and is four hours long. Learn more about Certification Exams and Testing.
How to Prepare
We highly recommend taking the Certified Automation Professional (CAP) test Review Course (EC00). ISA has also developed an extensive library of training courses, study guides and publications that are built around the technologies and courses covered on the CAP exam. These resources have been developed and reviewed by subject matter experts. Learn more about the review course and the additional resources here.
Reference to Standards and Codes
The aspects of automation covered on the CAP test reflect the tasks performed in the range of practice settings throughout the United States. Familiarity with the following standards and codes is recommended. get the Reference to Standards and Codes (PDF).
For International applicants, note that the validation study for the exams was done in the United States, so there may be questions on the test that reference US standards and codes.
For assistance with certification or certificate programs, contact us at email@example.com.
For frequently asked questions, visit the following pages:
Important Announcement for CAPs and CCSTsWe are pleased to announce that our Certified Automation Professional® (CAP)® and Certified Control System Technician® (CCST®) certification programs have a brand-new look! Please check your Badgecert account to access your new logo.
The University of North Georgia Testing Center may be able to serve as Test Administrators for various other tests required for licensure or certification exams (e.g., Real Estate, Universal Public Purchasing Certification).
Please check with your institution.
What to Expect
✔ You must provide a valid government issued photo ID.
✔ If you arrive fifteen minutes after your scheduled appointment time, you may not be allowed to test.
✔ Length of Exam: Varies
Register for Your Exam
Step One: Register and Pay
Please register and pay your $50 administration fee payable by credit/debit card. All testing fees are non-refundable and non-transferable.
Note: You must use a different web browser other than Internet Explorer.
Step Two: Schedule Your Appointment
Contact your testing center to schedule your appointment.
Step Three: Contact the Testing Company and/or Follow-Up With Us Before Your Exam
Please contact the testing company and provide them with our testing email and/or mailing address. It will be your responsibility to follow-up with us to verify that we have received the necessary test materials prior to your appointment.
Ashneer Grover, wife stopped at Delhi airport | Image: Ashneer Grover/Instagram
The Economic Offences Wing (EOW) of Delhi Police stopped BharatPe co-founder Ashneer Grover and his wife, Madhuri Jain, at Terminal 3 of the Indira Gandhi International Airport late Thursday night. The action was taken in response to a lookout circular (LoC) issued against the couple earlier in the week, as confirmed by officials on Friday.
According to Sindhu Pillai, Joint Commissioner of Police (EOW), the couple, who were on the way to New York, was detained before the security check and instructed to return to their Delhi residence. They are expected to join the EOW probe at the Mandir Marg office next week.
Notably, the LoC was implemented to prevent the couple from traveling abroad, and as of now, they have not been arrested, clarified Pillai.
Grover and his wife have been summoned before the EOW on November 21, according to sources.
Ashneer Grover, meanwhile, has taken to X (formerly Twitter) to state the “facts”. Grover says he had not received any communication or summon till 8 AM Friday, November 17. Grover confirmed he had plans to go to the US till November 23.
At the immigration, according to Grover, he was informed about the lookout circular.
“I found it strange as have travelled 4 times internationally since FIR filed in May - never been a problem and I had not even been summoned once,” Grover said. He also added that the EOW summon was delivered in the morning, and that he will “cooperate as always”.
Grover also went on to say that he is not a “flight risk”.
"Don’t pronounce me dead till 13 days after you’ve burned me at the pyre," Grover added.
The ongoing investigation against Grover and Jain involves alleged fraud at BharatPe, with the EOW probing fake bank transfers totaling Rs 56 crore between 2019 and 2022, amounting to a total of Rs 81 crore.
According to sources, in a span of two years, the amount was siphoned from BharatPe, and fake invoices were generated. Ashneer Grover and his wife allegedly benefited from this. These invoices were provided by the vendors as well as complainant company to the investigating agency, which established that these fake invoices were created at a later stage after the opening of bank accounts of these firms.
As per the status report submitted by EOW at Delhi High Court, recruitment firms linked to Grover's family, were established and their bank accounts were opened only for the purpose of siphoning of funds and for causing wrongful gain to the alleged persons.
Despite holding a UAE Golden Visa, which allows multiple entries into the Emirates, the couple has been asked to return to Delhi for further investigation. The Golden Permit is a special multi-year visa granted by the UAE.
EOW's FIR, filed in June, accuses the couple and some family members of misappropriation of funds, causing losses to Resilient Innovations Private Limited (RIPL), the company behind BharatPe.
BharatPe, in a civil suit, seeks over Rs 88 crore in damages, alleging misappropriation of funds by Grover and family members. The fintech unicorn has also accused Grover of contributing nothing to BharatPe's technology or concept.
The EOW's stringent actions at the airport mark a significant development in the ongoing legal saga surrounding BharatPe's co-founder and his wife.
(Contributed by Harsha Chandwani, Special Correspondent, Republic)
In order to be eligible for Alabama teacher certification, the Alabama State Department of Education requires students in undergraduate and Alternative Master's teacher education programs to complete a series of tests. These tests evaluate students' mastery of content knowledge in a specific certification area (Praxis Subject Assessments); and readiness to teach (Educative Teacher Performance Assessment ( edTPA)). These tests are taken at different points throughout the UAB Teacher Education Program. Please consult the guide below to confirm when the tests should be taken.
Praxis Subject Assessments
About the Praxis Subject Assessments
In order to receive teacher certification from the Alabama State Department of Education, undergraduate and Alternative Master's students must receive a passing score on the Praxis Subject Assessment in their given certification area. Praxis Subject Assessments are administered by Educational Testing Service (ETS).
When do I take this test?
Undergraduate Students: (Prior to Student Teaching)
Undergraduate students must receive a passing score as defined by the Alabama State Department of Education on the Praxis Subject Assessment(s) in their given certification area prior to starting student teaching.
* Students pursuing certification in Elementary/Early Childhood are also required to pass the Praxis Teaching practicing prior to beginning student teaching.
Alternative Master's Students: (Prior to Admission)
Alternative Masters’ students must receive a passing score as defined by the Alabama State Department of Education on the Praxis Subject Assessments(s) in their given certification area prior to beginning coursework.
* Students pursuing certification in Early Childhood Education or Elementary Education are required to pass the Praxis Teaching practicing prior to beginning student teaching.
What is a Passing Score?
Qualifying score requirements can be found on the ETS website. To locate the qualifying score for your certification area, follow the steps below.
Visit the ETS website for information about Praxis study resources.
Educative Performance Assessment (edTPA)
About the Educative Performance Assessment (edTPA)
edTPA is a pre-service assessment process designed by educators that includes a review of a teacher candidate’s authentic teaching materials as the culmination of a teaching and learning process that documents and demonstrates each candidate’s ability to effectively teach his/her subject matter to all students. Candidates must receive a passing score on the assessment as defined by the Alabama State Department of Education.
When do I take this test?
Undergraduate Students: (edTPA: During Student Teaching)
Undergraduate students must receive a passing score on the edTPA as defined by the Alabama State Department of Education during student teaching.
Alternative Master's Students: (edTPA: During Student Teaching)
Alternative Master's students must receive a passing score as defined by the Alabama State Department of Education during student teaching.
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