7492X testing - Avaya Aura Call Center Elite Support Updated: 2023
7492X Avaya Aura Call Center Elite Support
Exam ID : 7492X
Exam Title : Avaya Aura® Call Center Elite Support Exam
Questions : 52
Pass Marks : 35 (68%)
Duration : 90 min.
Exam Type : Multiple Choice
Exam Objectives: The exam covers the following learning objectives:
- Describe virtual routing such as:
- Look Ahead interflow (LAI)
- Enhanced Interflow
- Basic Service Routing (BSR)
- Adjunct Routing
- Network Call redirection (NCR)
- Troubleshoot using the Communication Manager Denial Event.
- Describe the troubleshooting tools in CM and apply troubleshooting command such as “list trace vdn”, “list trace vector” and “list trace station”
- Describe the troubleshooting tools in CM and apply troubleshooting commands such as “list trace vdn”, “list trace vector” and “list trace station”
- Describe Business Advocate (BA) with fundamental call center questions
- Understand the common problems that traditional ACD calling centers experience and how Business Advocate can help overcome these problems.
- Troubleshooting the Avaya Aura® Media Server.
- Describe the vector variable operations.
- List Trace, Display Events, and List Usage.
- Troubleshoot common call vectoring issues.
- Describe the Best Service Routing feature in Avaya Aura® Call Center Elite.
- Describe the Best Service Routing in a multisite environment
- Describe the Service Level Maximizer (SLM)
- Describe the capabilities and features of Dynamic Business Advocate.
- Prerequisite Knowledge Review the learning map for any prerequisite information.
Scheduling this exam at Pearson VUE Test Centers Visit the Pearson VUE website at http://www.pearsonvue.com/avaya/ to see currently available Avaya exams, regional exam pricing and register for a testing session.
Pearson VUE encourages candidates to book testing sessions well in advance (2+ months) to help ensure individual requirements can be met. Candidate demand often fluctuates.
Pearson VUE Authorized Test Centers represent a network of Pearson VUE independent business partners primarily in the commercial and academic market spaces. Availability of testing centers varies by city/state/geographic region based upon business partner participation in the Pearson VUE testing program.
As independent business partners, Pearson VUE Test Centers establish their own hours of operation and testing seat capacity. Reservations are accepted on a first come / first serve basis independent of the vendor exam chosen. Test Center, Online or Pearson VUE Call Center reservations all work from the same inventory of available testing sessions. Contacting a Pearson VUE Test Center can provide candidates with the best understanding of what parameters drive a Centers days / hour of operation; this can be particularly helpful for Testing Centers associated with academic institutions.
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7492X Braindumps
7492X Real Questions
7492X Practice Test
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7492X
Avaya Aura Call Center Elite Support
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Question: 75
What are three advantages of the Avaya Customer Experience Virtualized environment?
(Choose three.)
A. Enables capital equipment expenditures
B. Divides up resources among different locations
C. Enables businesses to scale rapidly
D. Lowers operational expenses
E. Requires fewer servers
Answer: A, D, E
Question: 76
What are two call vectoring command failures for" adjunct routing"? (Choose two.)
A. The VDN's COR does not permit routing to the adjuncts applied destination.
B. The specified agent Is not logged into the specified split tor a direct agent call.
C. The VDN's COS-group does not have Console Permission set to y.
D. The CTI link can be any Identifier.
Answer: B, D
Question: 77
A customer wants to evaluate Call Center Elite/Communication Manager system
performance to observe usage trends and recommend updates or corrective actions.
Which object should the customer check to evaluate the system performance?
A. System files
B. Trace files
C. Log files
D. Traffic reports
Answer: D
Question: 78
The call center has recently converted from 4 to 5 digit extensions. Since the conversion,
callers to the Spanish Customer Service skill report that they can no longer reach a
specific agent in the call center, even If they know the extension number. Which two
commands would provide information to isolate the problem? (Choose two.)
A. Display events extension
B. Display events vector
C. List trace vector
D. List trace extension
Answer: C, ?
Question: 79
Which three statements are true about virtual routing? (Choose three.)
A. CTI is a required component for multi-site configuration
B. Virtual routing allows the call centers to be transparent, and act as a virtual call center
that is transparent to the user
C. Virtual routing involves only contacts that are non-voice related such as email and
chat
D. Virtual routing can be implemented in single-site or multi-site configuration
E. Virtual routing determines where to route the call according to the criteria: Look-ahead
interflow or Advanced look- ahead interflow
Answer: A, D, E
Question: 80
A customer using the TTrace tool wants to see a list of services that have been
configured, and also select their respective logging levels. Which TTrace tool will
accomplish this?
A. TTrace Log2Zip
B. TTrace Configuration
C. TTrace Server
D. TTrace Console
Answer: C
Question: 81
A customer wants to reduce costs in their contact center. They choose to employ Network
Call Redirection (NCR) to eliminate as much private network cost as possible. The call
center is using Best Services Routing (BSR) to distribute calls to multiple centers. Which
command in the vector would invoke NCR using BSR?
A. route-to number 112920414
B. route-t number 11292414
C. reply-best
D. queue-to best
Answer: D
Question: 82
In administering multi-site Best Services Routing (BSR), what are the two configuration
that are associated VDN configuration (Choose two.)
A. UUI Treatment
B. Supplementary Service Protocol
C. BSR Available Agent strategy
D. BSR Application
Answer: C, D
Question: 83
While a Look-Ahead Interflow attempt is being made, which feedback is the caller
receiving?
A. The caller hears the feedback that Is provided by the sending switch.
B. The caller always hears ringback.
C. The caller hears the feedback that is provided bythe receiving switch.
D. The caller always hears silence.
Answer: A
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Originally Published MDDI April 2003
Testing
The question of what to test is especially critical when the test report or results will be used to support a premarket notification, or 510(k), submission. In this case, it is important to keep in mind that the goal of the 510(k) is to demonstrate that the new device is substantially equivalent to one or more named predicate devices. This equivalence must be shown for all aspects of safety and effectiveness.
All clinical features of the device should be tested, as well as safety, materials biocompatibility, environmental withstand, electromagnetic compatibility, and other areas, as applicable. (See Figure 1 for examples.) FDA guidance documents, where they exist for a particular device, are available on the Internet and can be very helpful. However, it is important to look at the issue date of a guidance document and to consider any possible changes in FDA thinking since then.
In selecting the tests to support a 510(k), it is necessary to look first at all claims made for the device in the indications for use, as well as in any advertising, marketing, or instructional materials. For each claim or feature, testing should show that the device performs satisfactorily across all reasonable ranges of patient and environmental conditions. The FDA reviewer will be asking many “What if…” questions when considering a 510(k) submission; the more of them that can be anticipated and answered in the initial submission, the faster the review will proceed.
Years ago, the only way to demonstrate substantial equivalence was with side-by-side comparative testing of the new device and the predicate, showing that the new device was at least as good as the predicate. In 1998, FDA established the concept of recognized consensus standards. FDA publishes a list of U.S. and international standards that it recognizes as applicable to certain medical devices. The list is updated regularly. In brief, recognition of a standard means that FDA will accept testing of a new device against all applicable parts of that standard as an alternative to comparative testing against the predicate device. Of course, the new device must pass all of the tests. Testing against recognized standards could, obviously, save considerable time and cost.
FDA recognition of a standard can be complete, but exceptions do exist. The place to start is at the section of the CDRH Web site dedicated to standards, www.fda.gov/cdrh/stdsprog.html. That page provides links to more details of the application of recognized standards, as well as to the Recognized Consensus Standards Database, a search panel for specific standards. If a relevant standard is found, it is crucial to look at the page for that standard, which will list the date or edition of the standard, the devices to which the standard is applicable, and any exceptions or limitations to FDA's recognition of the standard. Remember that the list of recognized standards is updated occasionally, with some being added and others withdrawn, as well as new editions of standards replacing old ones. It is also possible to formally request FDA recognition of a standard, but this process takes time.
When a recognized standard is not applicable, or when it doesn't cover a particular aspect of a device, testing against the predicate is needed unless test data for the predicate can be found elsewhere (in promotional literature or prior 510(k)s, for example). It is often difficult or costly for the new product developer to obtain a competitive device—but there may be no alternative. In comparative testing, standards—even those unrecognized by FDA—can provide relevant test methods. Alternatively, it may be appropriate to develop new tests for this purpose.
Copyright ©2003 Medical Device & Diagnostic Industry
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Nudging gives us opportunities to positively influence our behavior. Its principles can be applied in testing to increase attention or to enhance the product’s quality. Ard Kramer will provide a talk about nudging in agile testing at the Romanian Testing Conference 2023.
The principle of "nudging" is described by Richard Thaler and Cass Sunstein in the book Nudge: Improving Decisions on Health, Wealth, and Happiness:
A nudge is any form of choice architecture that alters people’s behavior in a predictable way without restricting options or significantly changing their economic incentives.
According to Kramer, nudging makes use of something that is well-known to us as humans: our biases. This term may cause concern for testers as it poses a risk to delivering useful software. However, scientists have also recognized its potential to positively influence our behavior.
Kramer gives an example of how nudging can be used to support testing:
A risk session is a vital starting point for testing. How can we get stakeholders in the right mindset to consider product risks thoroughly? What if we place them in a room with pictures of natural disasters such as typhoons, volcanoes, and earthquakes on the walls? The unconscious behavior will hopefully activate them. They can come up with all kinds of product risks that can occur during the development of that new product. Risks that need to be monitored or mitigated to reach for a better and more reliable product.
To apply nudging in testing, Kramer suggests considering the situations in which you want those around you to increase the attention to testing or to enhance the product’s quality. Then think about which principle will be appropriate and useful to nudge people towards better testing or higher quality. Such an exercise can be enjoyable and valuable.
InfoQ interviewed Ard Kramer about nudging.
InfoQ: Where does nudging come from?
Ard Kramer: Nudging has been in existence since humans started living as social beings, attempting to influence and modify each other’s behavior within groups. However, the awareness of how it works and its applications originated in the social sciences, such as behavioral economics and political theory. Behavioral economists moved away from the concept of homo economicus, recognizing that humans are not always rational (as evidenced by the quality of code).
It is not surprising that marketing and sales have utilized this knowledge to influence people, for example to purchase more of a particular product. In addition, politics has identified opportunities to Strengthen the quality of our society, such as encouraging safe driving or reducing the amount of money students borrow from the government to pay for their education.
InfoQ: How do you apply nudging in testing to Strengthen the quality of software?
Kramer: An interesting example is the principle of "the default option": a bias that we encounter many times a day when they ask you to accept a cookie to enter a website. Because you want to proceed as fast as possible, you don’t look at the different options that are offered to you. And you know what: the default option is often the option with the most interesting cookies for the people of the website. So if we have limited time, we often choose the default option (and sales people know that).
How to apply this to testing? A very simple example is setting the default option if you report a bug to "blocking". If people don’t have much time in reporting, all bugs will be blocking, because they will choose the default option. With this action, you will get attention because there will be a full list of blocking bugs. This will help you, as a tester, to have people around become aware of how many bugs there are that need attention.
This is just an example of one principle, however there are over 15 others, such as "keep it simple," the generation effect, and reciprocity, that can be utilized to nudge people in a particular direction.
InfoQ: What about ethics, is it ok to nudge people to make better choices to Strengthen quality and testing?
Kramer: The foundation of ethics is to determine one’s intentions, and the same holds true for nudging. My reason for utilizing nudging is to Strengthen the quality of testing, thereby increasing the value that a tester can bring. I don’t believe many people would object to this intention.
The Office of Disability Resources (ODR) offer test proctoring services only to students who are registered with the office and have been approved to receive testing accommodations.
Academic Building
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Entrance can be found next to Drexel Police Department
Hours: Monday – Friday 8 a.m.-5 p.m. EST
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Prior to booking an exam with the Testing Center, the student should do the following:
- Ensure that your Accommodation Verification Letter (AVL) has been renewed and sent to your professor. To request to renew your Accommodation Verification Letter (AVL), please review the PDF instructions.
- Speak with their professor to discuss their test-taking plan to ensure understanding. It is recommended that students have this discussion with their professors at the start of the term or semester.
When scheduling an exam or quiz, students must register through the ClockWork Portal at least five days (120 hours) in advance. Helpful Tip: At the start of the term or semester, students should look at their syllabus for scheduling exams and quizzes, if that information is readily available.
The day before your scheduled testing time, please check your Drexel Email to ensure that you have received from the Testing Center (testproctoring@drexel.edu) a confirmation email that contains your scheduled testing time and the location of where your test will be administered.
Students enrolled in an evening course and would like to utilize the Testing Center’s proctoring should speak with their professor(s) to discuss the option of taking their exam/quiz at an earlier time in the day during the Testing Center’s hours of operation or at an alternative location, such as with the class.
Upon leaving the Testing Center, please do the following:
- Follow the instructions for submitting an exam/quiz.
- If you have not completed the exam/quiz within the time allotted, the Proctor will come to your desk and will instruct the student to submit their exam/quiz.
- Students are not permitted to request the following:
- Additional testing time than is specified in their Accommodation Verification Letter (AVL).
- To have their exam/quiz back after it has been submitted.
- Once the exam/quiz has been submitted, the student can collect their belongings from the designated area and exit the Testing Center.
WhatsApp for Windows 2.2320.1.0 update: What’s new
WaBetaInfo has reported that the WhatsApp for Windows beta with the latest version gets multi-language support. The feature will allow users to use the WhatsApp app on Windows in their native language or the language of their choice.
As per the report, the multi-language feature is available in the latest beta version and is currently available to select beta testers at the moment. We expect WhatsApp will expand the feature to more beta users in coming weeks.
WhatsApp for Windows multi-language support: How it works
As per the screenshots, the multi-language support will allow users to change the app language right from the app’s settings. As a part of this, the app has got a new Language option within the settings that lets users choose the app language.
WhatsApp edit message feature
WhatsApp has recently rolled out the edit message feature to all users. The feature is available on both Android and iOS devices. It allows users to make corrections, changes or add more context to an already sent message. This means, users can now correct their typos or simply change the entire text from a sent message. But, the edit message window remains open after 15 minutes of sending the message.
Apart from that, WhatsApp has also rolled out the Lock chat feature to its platform. The feature lets users lock individual chats and keeps it securely under a new Locked chats options placed at the top of the chat list. The feature comes in handy in case you want to lock a particular chat and not the entire app.
One of the largest apps in the world is coming to Wear OS watches, 9to5Google and WaBetaInfo have reported. WhatsApp is now testing an app for Wear OS 3 on devices like the Galaxy Watch 5, Pixel Watch and others. It offers much of the functionality of the mobile versions, showing accurate chats and contacts, while allowing you to send voice and text messages.
To set up the app, you'll need to have the Beta version of WhatsApp on your phone. After installing the app on your watch, it will display an eight-digit alphanumeric code that you punch in to the mobile app.
From there, a list of accurate conversations will pop up, along with "Settings" and "Open on phone." Clicking any of the conversations will bring up individual or group chats, showing messages, images sent, etc. At the bottom of each chat, you can choose to send a voice or text message, using the system keyboard for the latter. Similarly, you can view or listen to any existing or received messages.
WhatsApp offers a circular complication that shows unread messages on your watch's home page. There are also two tiles for contacts and voice messages, to let you quickly access people or start a voice message recording.
It's a significant release for Wear OS 3, offering an ultra-popular app that most people have on their phones — in turn fulfilling Google's aim of getting more developers on the platform. To get the app, you'll need to sign up for the WhatsApp beta and be running version 2.23.10.10+ on both your smartphone and watch.
PR Newswire
MONROVIA, Calif., May 31, 2023
Parasoft C/C++test 2023.1 Boosts Embedded Developer Productivity and Ensures Secure Software Development
News Highlights
- Parasoft launches C/C++test 2023.1 providing complete support for MISRA C 2023.
- C/C++test 2023.1, the most comprehensive solution for HIS metrics enforcement, simplifies enforcement of low source code complexity requirements and reduces the cost of compliance.
- Static analysis performance has increased by 25% for teams to Strengthen productivity and reduce the cost of development.
MONROVIA, Calif., May 31, 2023 /PRNewswire/ -- Parasoft, a global leader in embedded software testing solutions, has announced the release of C/C++test 2023.1 with complete support of MISRA C 2023 and MISRA C 2012 with Amendment 4. MISRA C is the most popular coding standard for safe and secure C software development. The new release helps developers automate static code analysis and coding standards compliance, increase productivity, and shorten time to market. The latest version introduces a wide range of new features and enhancements designed to:
- Boost productivity throughout the software development life cycle.
- Expedite time to market.
- Automate compliance.
- Ensure the delivery of safe, secure, and reliable applications.
With the publishing of MISRA C 2023, developers now have the rules to ensure safe and secure use of C11 features, such as:
- Atomics (_Atomic, <stdatomic.h>)
- Multi-threading (<threads.h>)
Parasoft's compliance reporting module has been updated accordingly, ensuring that the MISRA conformant reports are available in Parasoft DTP, consolidating testing results in intelligent dashboards, detailed reports, and actionable analytics. This allows companies to satisfy compliance with the most up to date version of the MISRA C 2023 standard.
To learn more about the release of C/C++test 2023.1, register for the upcoming webinar, "Get Complete MISRA C 2023 Support in New Parasoft C/C++test Release," on June 8 at 9 a.m. PDT.
One of the major highlights of C/C++test 2023.1 is the comprehensive and continuous enforcement of safety and security coding standards. The inclusion of MISRA C 2023 introduces 19 new rules and three new directives that apply when writing code. This includes further guidance on the use of:
- Unused objects
- Small integer constants
- Chained initialization
- Variably modified arrays
"Parasoft is devoted to ensuring that our customers are supported with the latest technology in software test automation. This release of C/C++test completely supports the latest MISRA C 2023 standard and contains other software test automation solutions that reduce effort and costs and ensure delivery of safe, secure, and high-quality applications," said Igor Kirilenko chief product officer at Parasoft.
Development teams can expect a remarkable 25% improvement in flow analysis performance. In addition, fewer files will be excluded from the analysis and result in higher result's accuracy.
Expanding its support for DevOps CI/CD workflows, C/C++test 2023.1 presents the new C/C++test Bazel integration package. This integration empowers developers to seamlessly incorporate Parasoft's static analysis into any Bazel CI pipeline, streamlining the development process. Teams can simplify static analysis deployments for Bazel-based projects and reduce the time required to integrate and maintain the toolchain.
Request a demo to see how Parasoft's solution can help embedded development teams achieve compliance with the latest edition of the coding standard and deploy their products to the market.
About Parasoft
Parasoft helps organizations continuously deliver quality software with its market-proven, integrated suite of automated software testing tools. Supporting the embedded, enterprise, and IoT markets, Parasoft's technologies reduce the time, effort, and cost of delivering secure, reliable, and compliant software by integrating everything from deep code analysis and unit testing to web UI and API testing, plus service virtualization and complete code coverage, into the delivery pipeline. Bringing all this together, Parasoft's award winning reporting and analytics dashboard delivers a centralized view of quality enabling organizations to deliver with confidence and succeed in today's most strategic ecosystems and development initiatives — security, safety-critical, Agile, DevOps, and continuous testing.
SOURCE Parasoft
Being prepared is the best way to ease the stress of test taking. If you are having difficulty scheduling your Placement Test, please contact the UNG Testing Office.
If you have a red yes in any Placement Test Required row on your Check Application Status page in Banner, read the information below relating to the area in which you have the red yes.
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