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Exam Code: 7230X Practice test 2022 by Killexams.com team
7230X Avaya Aura Communication Applications Support (72300X)

Exam ID : 72300X
Exam Title : Avaya Aura® Communication Applications Support Exam
Questions : 70
Pass Marks : 67% (47 of 70 correct)
Duration : 90 minutes
Exam Type : Multiple Choice

The Avaya Aura® Communication Applications Support test (72300X) is a requirement to earn the ACSS - Avaya Aura ® Communication Applications credential.

Communication Applications Architecture

Describe the purpose, the features, and configuration of Avaya Breeze and Avaya Presence Services for the operation of Avaya Breeze and APS configuration.
Describe the purpose, the features, and configuration of ASBCE/SIP trunking and Remote Workers.
Describe the purpose, the features, and configuration of AAM.
Describe the purpose, the features, and configuration of Avaya Web-RTC snap-in on Breeze.
Describe the purpose, the features, and configuration of AES for the operation of a TSAPI link between AES and CM.
Troubleshooting Methodology

Demonstrate how to use Avaya Breeze-specific and Avaya Presence Services-specific troubleshooting tools and techniques.
Demonstrate how to use ASBCE-specific troubleshooting tools and techniques.
Identify the existing Avaya GSS Methodology which integrates the 8D Methodology.
Differentiate between which levels of support use which steps of the 8D Methodology.
Demonstrate how to use AES-specific troubleshooting tools and techniques.
Demonstrate how to use AAM-specific troubleshooting tools and techniques.
Identify the Avaya Communication Applications call flows.
Message and Call Flows
Troubleshoot Avaya Communication Applications faults.
Prerequisite Knowledge
Review the credential curriculum map for any prerequisite information.
Scheduling this test at Pearson VUE Test Centers

Avaya Aura Communication Applications Support (72300X)
Avaya Communication testing
Killexams : Avaya Communication testing - BingNews https://killexams.com/pass4sure/exam-detail/7230X Search results Killexams : Avaya Communication testing - BingNews https://killexams.com/pass4sure/exam-detail/7230X https://killexams.com/exam_list/Avaya Killexams : DIDWW SIP trunking empowers Air Serbia's voice comms through Avaya Aura platform

DUBLIN, Nov. 30, 2022 /PRNewswire/ -- Air Serbia, the national airline of the Republic of Serbia providing scheduled, seasonal and charter flights to over 70 destinations, has formed a strategic alliance with DIDWW, a global telecoms operator offering premium quality VoIP and SMS communication services for businesses. The Serbian airline is using DIDWW two-way SIP trunking for its corporate communications, along with the Avaya Aura® Communication Manager.

DIDWW SIP trunking empowers Air Serbia’s voice comms through Avaya Aura platform

This partnership with DIDWW allows Air Serbia to expand its local and international communications by using the powerful DIDWW SIP trunking service. This solution offers virtually unlimited call capacity, flexible VoIP trunk configuration options, and truly local premium quality calling. The two-way SIP trunking service enables the airline to access the PSTN in more than 80 countries, providing the company with an extended global reach and a high standard of reliability and availability, as well as access to local routes with guaranteed CLI (Calling Line Identification).

"As a national airline, we have daily contact with passengers. With the support of DIDWW and the Avaya IP voice platform, we have constant and stable communication with our passengers, and at the same time provide them with every possible channel of communication with our services. The possibility of calling local phone numbers with immediate and direct verbal communication, without using expensive international links and calls, is very important to our passengers. DIDWW and the Avaya IP platform provide Air Serbia as well as our passengers with a reliable, fast, and economical service. This partnership is a great support for our strategic goals and mission," said Bosko Rupic, General Manager, Commercial and Strategy, Air Serbia.

"Technology partners like DIDWW make SIP Trunking with Avaya solutions simple and cost effective," said Susy Liem, Avaya Vice President of Product Management. "Successful completion of compliance testing provides customers with confidence that DIDWW SIP Trunking services work in conjunction with Avaya Aura deployments and help them save on deployment and operating costs."

Laura Pakamaniene, Business Development Manager at DIDWW, added, "We are excited to establish a strong partnership with Air Serbia in cooperation with our technology partner Avaya. As a growing number of companies rely on the BYOC (Bring Your Own Carrier) model seeking innovative solutions, we are glad to offer such services to Air Serbia and partners alike."

About DIDWW

DIDWW is a platform for telecommunication professionals with full self-service access and real-time provisioning, APIs and all the necessary building blocks for achieving the ultimate control over voice and SMS services.

The company offers the largest fully compliant international coverage of local, national, mobile, toll-free voice and SMS-enabled virtual phone numbers, two-way local and global SIP trunks, access to local emergency services, flexible capacity options, free global number portability, a number selection tool, and more.

DIDWW delivers premium quality services to thousands of operators worldwide through a private and fully geo-redundant network with mission-critical reliability and guaranteed SLAs. Their customers enjoy advanced solutions coupled with a unique service experience and superior value, all driven by a highly motivated team of professionals.

To learn more about DIDWW, please visit https://www.didww.com/.

About Air Serbia

The national airline of the Republic of Serbia has been operating under the name of Air Serbia since October 2013. It is the successor of Aeroput, which was founded in June 1927 and ever since has been among the leaders in the civil aviation industry. In 1961, it became a member of the International Air Transport Association (IATA).

In the summer of 2022, the airline flew to more than 70 scheduled and charter destinations in Europe, the Mediterranean, North America, and Africa, both in passenger and cargo traffic. Through partner airlines, it offers flights to international destinations in Asia, Australia, North America, and Africa.

To learn more about Air Serbia, please visit https://www.airserbia.com/media-centre.

Press Contact:

Vilija Simkiene
Marketing Department
vilija.s@didww.com
+1 (212) 461 1854
www.didww.com

Photo: https://mma.prnewswire.com/media/1958732/Air_Serbia_and_DIDWW_partnership.jpg

Cision

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SOURCE DIDWW

Tue, 29 Nov 2022 19:46:00 -0600 en-US text/html https://www.yahoo.com/now/didww-sip-trunking-empowers-air-094600470.html
Killexams : Avaya Named A ‘Leader’ in the 2022 Aragon Research Globe™ for Unified Communications and Collaboration (UC&C) for 5th Consecutive Year

Avaya Sets a High Bar for Integrated UC&C Capabilities That Deliver the Experiences Customers and Employees Demand

RALEIGH & DURHAM, N.C., October 27, 2022--(BUSINESS WIRE)--Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has been identified as a Leader in The Aragon Research Globe™ for Unified Communications and Collaboration UC&C, 2022. The evaluation was based on completeness of strategy and performance. Avaya’s all-in-one solution for seamless communications and integration with other business apps enables businesses to take customer and employee experiences to a new level.

The report1, authored by Aragon Research lead analyst Jim Lundy, clearly lays out the reasons for the growing demand for UC&C: "Communication and collaboration platforms have continued to evolve in the post-COVID era. Video conferencing continues to be one of the most sought-after capabilities for business teams. Team collaboration is also poised to overtake e-mail as more and more enterprises realize that real-time messaging for remote workers is a winner. The key for enterprises is the need for an integrated UC&C stack that can work with and integrate with other enterprise applications."

We believe Avaya’s ability to deliver cloud, on-premises, and hybrid cloud offerings, enterprises have significant choices to meet their needs:

  • Continued Innovation. Avaya has continued to innovate with Avaya Spaces® and Avaya Cloud Office™ by RingCentral, both elements of the Avaya OneCloud UCaaS portfolio.

  • Complete UC&C Solution. Avaya’s OneCloud solution, including Avaya Cloud Office™, provides a complete UC&C solution with meetings, messaging, and telephony backed by both its enterprise and mid-market platforms. Avaya Cloud Office accurate updates include enhanced meetings with end-to-end encryption, simplified administration, and additional security features such as line seizure, along with added country availability.

  • Combined UC&C and CC. Avaya’s contact center offering, Avaya OneCloud CCaaS, is now being offered in conjunction with Microsoft. In May 2022, Avaya announced that OneCloud will run on Microsoft Azure and integrate with Microsoft’s Nuance AI capabilities.

  • Smoother, Immersive Video Experience. Avaya continues to enhance its Avaya Spaces offering with a partnership with NVIDIA that features innovative, AI-powered video capabilities for both low bandwidth and high-quality, more engaging meetings. Avaya is first to market with these upgraded capabilities and offers a smoother, immersive video experience that is noticeable to users.

According to Lundy, "The hybrid work era we are in now means that communications and collaboration capabilities are more vital than ever. While video and chat continue to challenge voice and email for the most used modality, the key focus needs to be on the ability to offer multiple communication capabilities and not force users to switch apps constantly. Enterprises should look to standardize around 1-2 key UC&C providers to ensure both redundancy and global availability."

"Today, organizations want to address customer and employee needs by offering advanced features and capabilities without causing the disruption through ripping and replacing in order to safeguard the stability of their operations," said Todd Zerbe, Senior Vice President of Engineering, Avaya. "Through Avaya’s innovation model, we can meet customers where they are now in their deployments with cloud, on-premises, and hybrid offerings that fit their specific needs."

The Aragon Research Globe is a market evaluation tool that graphically depicts Aragon Research’s evaluation of a specific market and its component vendors. Aragon Research examined 15 major providers in a market that focuses on all forms of collaboration and communication based on its three dimensions that enable comparative evaluation of the participants in a given market. "Leaders" are noted as having comprehensive strategies that align with industry direction and market demand and effectively perform against those strategies.

Additional Resources

Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them "AS IS," without warranty of any kind.

_______________________
1 Aragon Research. The Aragon Research Globe™ for Unified Communications and Collaboration, 2022 by Jim Lundy. September 2022

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com

Cautionary Note Regarding Forward-Looking Statements

This document contains certain "forward-looking statements." All statements other than statements of historical fact are "forward-looking" statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "our vision," "plan," "potential," "preliminary," "predict," "should," "will," or "would" or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the "SEC") available at www.sec.gov, and may cause the Company’s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Source: Avaya Newsroom

View source version on businesswire.com: https://www.businesswire.com/news/home/20221027005043/en/

Contacts

Julianne Embry
jcembry@avaya.com

Thu, 27 Oct 2022 23:42:00 -0500 en-US text/html https://finance.yahoo.com/news/avaya-named-leader-2022-aragon-120000843.html
Killexams : AVAYA INVESTOR ALERT

Securities Litigation Partner James (Josh) Wilson Encourages Investors Who Suffered Losses Exceeding $50,000 In Avaya To Contact Him Directly To Discuss Their Options

NEW YORK, Dec. 1, 2022 /PRNewswire/ -- Faruqi & Faruqi, LLP, a leading national securities law firm, is investigating potential claims against Avaya Holdings Corp. ("Avaya" or the "Company") AVYA.

If you suffered losses exceeding $50,000 investing in Avaya stock or options and would like to discuss your legal rights, call Faruqi & Faruqi partner Josh Wilson directly at 877-247-4292 or 212-983-9330 (Ext. 1310). You may also click here for additional information: www.faruqilaw.com/AVYA.

There is no cost or obligation to you.

Faruqi & Faruqi is a leading minority and Woman-owned national securities law firm with offices in New York, Pennsylvania, California and Georgia.

On June 27, 2022, Avaya announced $600 million in aggregate financing commitments, including $350 million of new Senior Secured Term Loans and $250 million of Exchangeable Senior Secured Notes. Management claimed "[t]his funding supports and accelerates our business model transformation."

A month later, on July 28, 2022, Avaya announced its board fired CEO James M. Chirico, Jr. The company also announced disastrous preliminary Q3 2022 financial results that included expected revenues and adjusted EBITDA well below previously given guidance and an unquantified but "significant" impairment charge. In addition, the company withdrew its 2022 guidance. This news sent the price of Avaya shares crashing 57% lower the next day.

Then, on Aug. 9, 2022, Avaya announced: (1) it determined there is substantial doubt about its ability to continue as a going concern; (2) it would not timely file its financial statements for the quarter ended June 30, 2022; (3) its Audit Committee commenced internal investigations into circumstances surrounding the company's financial results for the quarter; and, (4) the Committee also commenced an investigation into matters raised by a whistleblower. This news sent the price of Avaya shares crashing 45% lower that day.

Most recently, on Nov. 30, 2022, Avaya announced it would not timely file its financial statements for its fiscal year ended Sept. 30, 2022, revealed that its internal investigation is continuing, and admitted that it did not appropriately log the whistleblower's email received by a member of its Board of Directors and did not convey its existence to management or to its outside auditor.

Attorney Advertising. The law firm responsible for this advertisement is Faruqi & Faruqi, LLP (www.faruqilaw.com).  Prior results do not guarantee or predict a similar outcome with respect to any future matter.  We welcome the opportunity to discuss your particular case.  All communications will be treated in a confidential manner.

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SOURCE Faruqi & Faruqi, LLP

© 2022 Benzinga.com. Benzinga does not provide investment advice. All rights reserved.

Thu, 01 Dec 2022 06:47:00 -0600 text/html https://www.benzinga.com/pressreleases/22/12/n29931207/avaya-investor-alert
Killexams : Revamped Avaya Roadmap Orbits Around Cloud, Experience Platform

Networking News

Gina Narcisi

The UC giant’s updated product roadmap reflects Avaya’s plan to tap into its massive install base and pave the way for migration to the cloud or the addition of over-the-top cloud solutions that won’t “disrupt” communications infrastructure that’s already in place, the company tells CRN.

 ARTICLE TITLE HERE

Avaya experienced a turbulent 2022 with missed revenue targets and earnings, layoffs, and a new CEO brought on to redirect the company. Now, the unified communications powerhouse is unveiling an updated and simplified product roadmap.

The company is placing a larger emphasis on the omnichannel Avaya Experience platform, the centerpiece of its cloud strategy, in a way that both addresses the market demand for all-in-one for contact center as-a-service (CCaaS) solutions, while balancing the needs of its massive install base of customers, Steve Forcum, head of Solutions Marketing for Avaya, told CRN.

“What we want to do is we want to meet our customers where they are. Experience Platform is an incredible piece of tech, but at the end of the day, moving what works in your organization to a different platform simply to add these capabilities is a lot of times a nonstarter for our customers,” he said.

The Avaya Experience Platform is the company’s “North Star” in which the rest of Avaya’s portfolio orbits, Forcum said. The goal of the platform is to empower organizations to support the touch points that occur between the business or brand and the end customers, but then weaving them into an ongoing discussion. “This is really where the magic happens,” he said. “If I’m in a discussion with a customer and they tell me that two weeks ago, they spoke to someone, I can actually go back in time [and] see who that person was talking to and pull up the transcript of what was said. This way, I can pick that conversation where and when it left off and then treat it like a relay race for the next employee that’s going to interact with this customer.”

The next step will include harvesting the data collected by the platform and turning it into actionable information for partners and end customers that go beyond simple performance metrics, Forcum said.

[Related: Avaya CEO Calls For ‘Innovation Without Disruption’ For Enterprises ]

Avaya is still the largest premise-based UC provider on the market, which gives partners the unique ability to transition or even partially transition customers to the cloud based on their requirements, according to the company. There are many customers that aren’t looking to rip and replace their existing premise-architected communications solutions, but they may be interested in moving to the cloud for contact center-as-a-service (CCaaS) or an omnichannel collaboration solution, Avaya’s new CEO Alan Masarek told CRN in September.

“The beauty is, no one wants to go through that loss of the rip and replace. We can uniquely provide what competitors can’t. A competing [solution], by definition, is a complete rip and replace. Ours is not. It’s innovation without disruption and that really resonates with customers and partners,” Masarek said.

Offering innovation without disruption starts with Avaya’s customer base currently on the Avaya Aura and Contact Center Elite platforms, which make up the bulk of Avaya’s 100 million-seat install base, Forcum said.

Most of these customers have these solutions deployed in their data centers, he added. “The first thing we’re communicating to these customers is that if it ain’t broke, you don’t need to fix it. If your voice is routing properly, if you’ve got all these applications intertwined and you don’t want to move that to somewhere else, you don’t have to.”

This strategy will allow partners to help their customers “upgrade in place,” while keeping the existing platform current, while buying the product on a perpetual license or if they move to a subscription model. “You can pull down services from Experience Platform to add to that environment … we’re empowering further choice,” Forcum said.

Avaya in 2023 will be launching a unified client for Contact Center Elite and the Experience Platform to give users a single sign-on and pane of glass with which to view customer interactions. Avaya will also be adding an over-the-top integration between the Experience Platform and Avaya IP Office for VoIP, Forcum added.

For customers that are ready to go all-in on cloud for their communications needs, Avaya is ready to move IP Office users to Avaya Cloud Office (ACO), its UC offering based on the RingCentral platform. ACO and the Experience Platform are already fully integrated for combined UC and CCaaS needs.

Avaya said it plans on introducing more than 300 new features and enhancements to its communications solutions over the course of 2023.

Removing Complexity

In going live with its updated product roadmap, Avaya wanted to stress clarity and simplicity, Forcum said.

One of the first places the Durham, N.C.-based company is starting is injecting clarity within its product naming convention, which has been “conceptual” and will now be more “tangible,” Forcum said. For example, the company’s OneCloud CCaaS cloud-based contact center solution is now referred to as the Avaya Experience Platform. Avaya OneCloud Private, its private cloud offering, is now Avaya Enterprise Cloud as a nod to the offering’s strength with large customers, the company said.

“This is an ongoing effort that will be applying to other areas of our product portfolio to make it easier to understand when we’re explaining solutions, and when customers are looking at different products, and what we’re actually aiming at,” he said.

The embattled company, in addition to simplifying its product portfolio, has also been working on “right sizing the organization. Avaya in September initiated cost-cutting measures that includes an unspecified number of layoffs following its plan announced in July to begin “significant” cost-cutting measures to the tune of $225 million to $250 million during the company’s last fiscal quarter.

“As previously stated, lowering our costs, including through a reduction in our workforce, is necessary to position Avaya as a more agile and innovative organization and to align Avaya’s cost structure with our contractual, recurring revenue business model,” said Avaya CEO Alan Masarek in a statement regarding the layoffs two months ago.

Masarek said the company’s “reset” has required difficult decisions across the organizations and within Avaya’s portfolio, but said the changes are “necessary” to facilitate the company’s software transformation, in a blog post published on Tuesday.

Avaya has about 90,000 customers globally, according to the company.

Gina Narcisi

Gina Narcisi is a senior editor covering the networking and telecom markets for CRN.com. Prior to joining CRN, she covered the networking, unified communications and cloud space for TechTarget. She can be reached at gnarcisi@thechannelcompany.com.

Tue, 29 Nov 2022 17:16:00 -0600 en text/html https://www.crn.com/news/networking/revamped-avaya-roadmap-orbits-around-cloud-experience-platform
Killexams : Atlantis to Offer a Superior Guest Experience with Communications Foundation from Avaya

Atlantis to Offer a Superior Guest Experience with Communications Foundation from Avaya

Atlantis, The Palm – the region’s  first truly integrated destination resort has turned to Avaya, a global leader in business communications applications, systems and services, to provide the communications foundation for the 46 hectare development.

Atlantis sits atop the iconic Palm Jumeirah and features two towers linked by an authentic moorish arch.  The 17 hectare waterscape, Aquaventure is the largest water park in the region.  Avaya will deploy a communications system that will integrate the resort’s multiple communications applications in a consolidated IP telephony environment spanning the hotel’s 1,539 rooms and 5600 square metre conference center.

Atlantis has deployed sophisticated contact centre and mobility solutions from Avaya that will provide guests will unparalleled service.  Using Avaya Contact Centre Express, guests can get information and make requests for restaurant reservations, spa treatments or Aquaventure tickets via phone, email, text or instant messaging.  Whether a guest prefers texting on their mobile phone, sending emails or chatting over the internet, their request will be treated exactly the same as a traditional phone call. Requests will be distributed to the resort staff or department that can best attend to the guest’s needs.  What’s more, resort guests can receive replies using the same method of contact, even conducting a conversation, just like they would expect over the phone.

Guests need not worry about someone not answering on the other end because Avaya one-X Mobile Dual Mode ensures that calls bound for the resorts employee’s business number or extension will ring simultaneously on both their office phone and their mobile phone. Resort staff can transfer or conference calls, as well as answer calls on multiple lines with their mobile phone.  This enables them to move freely through the resort and attend to any calls or guest requests at any time. 

Atlantis, The Palm resort employees will be equipped with NokiaE61 mobile phones that will give them one number access and advanced enterprise telephony capabilities as they travel across the resort’s private Wi-Fi network as well as public cellular networks. With a single VoIP-enabled mobile device such as the NokiaE61, workers can “handoff” phone calls using dual mode communications, as they travel from inside the hotel building (Wi-Fi) to the outside environment (cellular) – and vice versa.  This drives cost savings by eliminating the need to use cellular minutes while inside the hotel facilities. When the worker travels outside the resort’s Wi-Fi network, they can handoff their Wi-Fi call to the cellular network outside by pressing a button, keeping their conversation going uninterrupted.

 “Atlantis, The Palm is the region’s first truly integrated entertainment destination resort and a development of this scale has unique communication requirements.  In particular, our focus is on providing a superior guest experience and maximizing employee productivity,” said Joe Tesfai, senior vice president Information Technology for Atlantis, The Palm. “It is key to have a solution that allows our team on the move to have access to all the communications features they would have at their desk.”

 “Avaya’s specialized applications including the multichannel contact center will handle all hotel facilities and property management transactions.  This is not an easy task considering the size and scope of the hotel and resort,” said Nidal Abou-Ltaif, area VP of Avaya for Emerging Markets.  “Atlantis is the largest and most accurate addition to Avaya’s growing portfolio of customers in the hospitality sector. Our goal is to continue to deliver advanced communications that enhance guest experience and Boost customer service to hotels throughout the Middle East and North Africa (MENA) region,” added Abou-Ltaif.

Avaya will deploy Communication Manager, the company’s IP telephony software that manages voice, data and video transmissions.  Resort management offices as well as resort suites will be equipped with the Avaya one-x IP desk phones, while a modular messaging system ensures that messages are accessible any time, anywhere from a wide array of access devices including telephones, fax machines, or PC user interfaces.  Avaya Communication manager will also support the video solution for meeting services in the hotel and enable corporate customers using the hotel’s meeting facilities to conduct video conferences with any part of the world.

The deployment of the massive project will take place in phases. Phase one of the project implementation, which provides voice communications to the onsite operational staff, has been completed.

Wed, 30 Nov 2022 10:00:00 -0600 en text/html https://www.albawaba.com/news/atlantis-offer-superior-guest-experience-communications-foundation-avaya
Killexams : Avaya Announces Changes to Executive Leadership Team

RALEIGH-DURHAM, N.C.--()--Avaya Holdings Corp. (NYSE: AVYA) ("Avaya" or "the Company") today announced certain changes to its executive team as the Company continues executing on its transformation to subscription and cloud-delivered services. Kieran McGrath will retire as Executive Vice President and Chief Financial Officer. Becky Roof, Managing Director at global consulting firm AlixPartners, LLP, has been appointed as interim Chief Financial Officer. These changes are effective November 9, 2022, and Mr. McGrath has agreed to continue with Avaya in an advisory capacity until December 1, 2022 to ensure a smooth transition.

Additionally, the Company announced that Shefali Shah, Executive Vice President and Chief Administrative Officer, will take on responsibilities in connection with strategic initiatives being implemented by Alan Masarek, the Company’s President and Chief Executive Officer. In connection with Ms. Shah’s assumption of these responsibilities, Vito Carnevale, the Company’s General Counsel, who oversees Avaya’s legal, compliance and security functions, will report to Mr. Masarek.

“Avaya’s transformation to subscription and cloud-delivered services is well underway, and we have made tremendous progress enhancing operating efficiency and delivering on our cost-reduction initiatives,” Mr. Masarek said. “I thank Kieran for his contributions to Avaya, including delaying his retirement to support my transition to the Company, and wish him all the best in his retirement. As we continue positioning the business for the long term, I look forward to benefitting from Becky’s expertise. We remain focused on continuing to provide our global customers with outstanding communications solutions and support, and investing in our long-range product roadmaps.”

Avaya has retained an outside executive search firm to help identify a permanent Chief Financial Officer.

About Becky Roof

Ms. Roof is a certified public accountant and seasoned financial executive with over 20 years of experience at global consulting firm AlixPartners, LLP. In her role as Managing Director, she provides advisory and C-suite interim management services to publicly traded companies and has previously served in an interim CFO capacity at a number of public and private companies.

In addition, Ms. Roof currently serves on the advisory board of Texas Wall Street Women and is a member of the United Way Women’s Initiative in Houston, Texas.

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com.

Cautionary Note Regarding Forward-Looking Statements

This release contains certain "forward-looking statements." All statements other than statements of historical fact are "forward-looking" statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could,“ "estimate," "expect," "intend," "may," "might," "our vision," "plan," "potential," "preliminary," "predict," "should," "will," or "would" or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. These statements do not include the potential impact of any business combinations, asset acquisitions, divestitures, strategic investments or other strategic transactions completed after the date hereof. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. Risks and uncertainties that may cause these forward-looking statements to be inaccurate include, among others: the finalization of the Company's fiscal 2022 third quarter financial statements; the findings of the Audit Committee’s investigations; the effectiveness of the Company’s internal control over financial reporting and disclosure controls and procedures, and the potential for a material weaknesses in the Company’s internal controls over financial reporting or other potential weaknesses of which the Company is not currently aware or which have not been detected; the Company’s ability to continue as a going concern; the impact of litigation and regulatory proceedings; the impact and timing of any cost-savings measures; the termination or modification of current contracts which could impair attainment of our OneCloud ARR metric; the duration, severity and impact of the coronavirus pandemic ("COVID-19"); the impact of the Russia/Ukraine conflict on the global economy and our business, including impacts from related sanctions and export controls imposed by the U.S., UK and the EU on certain industries and Russian parties as a result of the conflict, as well as responses by the governments of Russia or other jurisdictions; and other factors discussed in the Company's Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the "SEC"). These risks and uncertainties may cause the Company’s actual results, performance, liquidity or achievements to differ materially from any future results, performance, liquidity or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

Sun, 06 Nov 2022 23:44:00 -0600 en text/html https://www.businesswire.com/news/home/20221107005655/en/Avaya-Announces-Changes-to-Executive-Leadership-Team
Killexams : Dubai Police roll out Avaya intelligent communications network

Lieutenant General Dhahi Khalfan Tamim, Commander in Chief of Dubai Police, recently received Carlos Sartorius, president, Avaya Europe, Middle East & Africa and Nidal Abou Ltaif, managing director, Avaya MENA, to mark the successful implementation of a next-generation communications network at the new Dubai Police Headquarters. The Headquarters, which was inaugurated as part of the Dubai Police Golden Jubilee celebrations to mark 50 years of operations, is served by an Avaya communications network that provides integrated voice and data solutions.

 

Implementing an Avaya intelligent communications network across the HQ offices arms the officers and support staff with a productivity tool which will give them flexibility to do their jobs from multiple locations, as well as centralizing the operators in a call center environment to ensure that calls are directed quickly and efficiently.

 

“In the past 50 years the Dubai Police force has become a friendly face to the community, through its continued reassuring presence on the streets and ongoing communication with the people of Dubai,” said Colonel Eng. Kamel Butti Al Suwaidi, Deputy Manager of General Operations Department, Dubai Police. “Working with Avaya has allowed us to implement the best in intelligent communications in our office to empower our people wherever they are, extending their deskphone functionality to their mobiles, and redefining communication for the good of all the community.”

 

During the project implementation, Avaya trained a number of Dubai Police staff in using the technology, with the result that Dubai Police is now the most certified Avaya user in the region. The certified staff then acted as a point of contact for enquiries from other members of staff, to ensure that understanding of the technology was spread to all users, giving a smooth transition to the new system. The project was also completed in a very short space of time, creating as little disruption as possible to day-to-day work.

 

“We were very happy to be able to meet the Dubai Police leaders and discuss the successful Avaya implementation at their impressive new headquarters” commented Nidal Abou Ltaif, managing director, Avaya Middle East & Africa.  “IP Telephony has tremendous potential in the region and we have seen a number of customers from around the Middle East including IPT in their communications networks over the past year. With a clear migration strategy like Dubai Police has employed, customers can be assured of a true return on their infrastructure investment.”

 

“Dubai Police Senior Management showed a strong commitment to leveraging the latest technologies when enhancing their services, leading by example in the field of communication. By utilizing the existing infrastructure while adding state of the art Avaya technology, Dubai Police were able to ensure maximum return on investment for the Police force, and therefore for the community,” added Carlos Sartorius, president, Avaya Europe, Middle East & Africa.

Sat, 19 Nov 2022 09:59:00 -0600 en text/html https://www.albawaba.com/business/dubai-police-roll-out-avaya-intelligent-communications-network
Killexams : Avaya discloses ICFR weaknesses linked to whistleblower logs

Avaya Holdings disclosed its assessment of internal control over financial reporting (ICFR) in its fiscal year 2021 annual report can’t be relied upon, along with acknowledging weaknesses in its ethics and compliance program.

The deficiencies in internal control over financial reporting (ICFR) represented “material weaknesses,” the cloud technology company said in a filing with the Securities and Exchange Commission (SEC) on Wednesday. While Avaya contends with the control lapses, the company will file late its annual report for the year ended Sept. 30, 2022, it disclosed separately.

The announcements follow internal investigations and audits the company launched after learning its financial results for the quarter ended June 30, 2022, would be “significantly lower than previous expectations,” according to a late filing notice Avaya delivered to the SEC on Aug. 9.

Fri, 02 Dec 2022 04:33:00 -0600 Adrianne Appel en text/html https://www.complianceweek.com/accounting-and-auditing/avaya-discloses-icfr-weaknesses-linked-to-whistleblower-logs/32407.article
Killexams : Avaya Named A ‘Leader’ in the 2022 Aragon Research Globe™ for Unified Communications and Collaboration (UC&C) for 5th Consecutive Year

The MarketWatch News Department was not involved in the creation of this content.

RALEIGH & DURHAM, N.C., (BUSINESS WIRE) -- Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has been identified as a Leader in The Aragon Research Globe™ for Unified Communications and Collaboration UC&C, 2022. The evaluation was based on completeness of strategy and performance. Avaya’s all-in-one solution for seamless communications and integration with other business apps enables businesses to take customer and employee experiences to a new level.

The report1, authored by Aragon Research lead analyst Jim Lundy, clearly lays out the reasons for the growing demand for UC&C: “Communication and collaboration platforms have continued to evolve in the post-COVID era. Video conferencing continues to be one of the most sought-after capabilities for business teams. Team collaboration is also poised to overtake e-mail as more and more enterprises realize that real-time messaging for remote workers is a winner. The key for enterprises is the need for an integrated UC&C stack that can work with and integrate with other enterprise applications.”

We believe Avaya’s ability to deliver cloud, on-premises, and hybrid cloud offerings, enterprises have significant choices to meet their needs:

  • Continued Innovation. Avaya has continued to innovate with Avaya Spaces® and Avaya Cloud Office™ by RingCentral, both elements of the Avaya OneCloud UCaaS portfolio.
  • Complete UC&C Solution. Avaya’s OneCloud solution, including Avaya Cloud Office™, provides a complete UC&C solution with meetings, messaging, and telephony backed by both its enterprise and mid-market platforms. Avaya Cloud Office accurate updates include enhanced meetings with end-to-end encryption, simplified administration, and additional security features such as line seizure, along with added country availability.
  • Combined UC&C and CC. Avaya’s contact center offering, Avaya OneCloud CCaaS, is now being offered in conjunction with Microsoft. In May 2022, Avaya announced that OneCloud will run on Microsoft Azure and integrate with Microsoft’s Nuance AI capabilities.
  • Smoother, Immersive Video Experience. Avaya continues to enhance its Avaya Spaces offering with a partnership with NVIDIA that features innovative, AI-powered video capabilities for both low bandwidth and high-quality, more engaging meetings. Avaya is first to market with these upgraded capabilities and offers a smoother, immersive video experience that is noticeable to users.

According to Lundy, “The hybrid work era we are in now means that communications and collaboration capabilities are more vital than ever. While video and chat continue to challenge voice and email for the most used modality, the key focus needs to be on the ability to offer multiple communication capabilities and not force users to switch apps constantly. Enterprises should look to standardize around 1-2 key UC&C providers to ensure both redundancy and global availability.”

“Today, organizations want to address customer and employee needs by offering advanced features and capabilities without causing the disruption through ripping and replacing in order to safeguard the stability of their operations,” said Todd Zerbe, Senior Vice President of Engineering, Avaya. “Through Avaya’s innovation model, we can meet customers where they are now in their deployments with cloud, on-premises, and hybrid offerings that fit their specific needs.”

The Aragon Research Globe is a market evaluation tool that graphically depicts Aragon Research’s evaluation of a specific market and its component vendors. Aragon Research examined 15 major providers in a market that focuses on all forms of collaboration and communication based on its three dimensions that enable comparative evaluation of the participants in a given market. “Leaders” are noted as having comprehensive strategies that align with industry direction and market demand and effectively perform against those strategies.

Additional Resources

Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them "AS IS," without warranty of any kind.

_______________________
1 Aragon Research. The Aragon Research Globe™ for Unified Communications and Collaboration, 2022 by Jim Lundy. September 2022

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”) available at www.sec.gov, and may cause the Company’s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Source: Avaya Newsroom

View source version on businesswire.com: https://www.businesswire.com/news/home/20221027005043/en/

SOURCE: Avaya

Julianne Embry
jcembry@avaya.com

COMTEX_417507403/2456/2022-10-27T08:00:27

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Thu, 27 Oct 2022 08:18:00 -0500 en-US text/html https://www.marketwatch.com/press-release/avaya-named-a-leader-in-the-2022-aragon-research-globetm-for-unified-communications-and-collaboration-ucc-for-5th-consecutive-year-2022-10-27
Killexams : DIDWW SIP trunking empowers Air Serbia's voice comms through Avaya Aura platform

DUBLIN, Nov. 30, 2022 /PRNewswire/ -- Air Serbia, the national airline of the Republic of Serbia providing scheduled, seasonal and charter flights to over 70 destinations, has formed a strategic alliance with DIDWW, a global telecoms operator offering premium quality VoIP and SMS communication services for businesses. The Serbian airline is using DIDWW two-way SIP trunking for its corporate communications, along with the Avaya Aura® Communication Manager.

DIDWW SIP trunking empowers Air Serbia’s voice comms through Avaya Aura platform

This partnership with DIDWW allows Air Serbia to expand its local and international communications by using the powerful DIDWW SIP trunking service. This solution offers virtually unlimited call capacity, flexible VoIP trunk configuration options, and truly local premium quality calling. The two-way SIP trunking service enables the airline to access the PSTN in more than 80 countries, providing the company with an extended global reach and a high standard of reliability and availability, as well as access to local routes with guaranteed CLI (Calling Line Identification).

"As a national airline, we have daily contact with passengers. With the support of DIDWW and the Avaya IP voice platform, we have constant and stable communication with our passengers, and at the same time provide them with every possible channel of communication with our services. The possibility of calling local phone numbers with immediate and direct verbal communication, without using expensive international links and calls, is very important to our passengers. DIDWW and the Avaya IP platform provide Air Serbia as well as our passengers with a reliable, fast, and economical service. This partnership is a great support for our strategic goals and mission," said Bosko Rupic, General Manager, Commercial and Strategy, Air Serbia.

"Technology partners like DIDWW make SIP Trunking with Avaya solutions simple and cost effective," said Susy Liem, Avaya Vice President of Product Management. "Successful completion of compliance testing provides customers with confidence that DIDWW SIP Trunking services work in conjunction with Avaya Aura deployments and help them save on deployment and operating costs."

Laura Pakamaniene, Business Development Manager at DIDWW, added, "We are excited to establish a strong partnership with Air Serbia in cooperation with our technology partner Avaya. As a growing number of companies rely on the BYOC (Bring Your Own Carrier) model seeking innovative solutions, we are glad to offer such services to Air Serbia and partners alike."

About DIDWW

DIDWW is a platform for telecommunication professionals with full self-service access and real-time provisioning, APIs and all the necessary building blocks for achieving the ultimate control over voice and SMS services.

The company offers the largest fully compliant international coverage of local, national, mobile, toll-free voice and SMS-enabled virtual phone numbers, two-way local and global SIP trunks, access to local emergency services, flexible capacity options, free global number portability, a number selection tool, and more.

DIDWW delivers premium quality services to thousands of operators worldwide through a private and fully geo-redundant network with mission-critical reliability and guaranteed SLAs. Their customers enjoy advanced solutions coupled with a unique service experience and superior value, all driven by a highly motivated team of professionals.

To learn more about DIDWW, please visit https://www.didww.com/.

About Air Serbia

The national airline of the Republic of Serbia has been operating under the name of Air Serbia since October 2013. It is the successor of Aeroput, which was founded in June 1927 and ever since has been among the leaders in the civil aviation industry. In 1961, it became a member of the International Air Transport Association (IATA).

In the summer of 2022, the airline flew to more than 70 scheduled and charter destinations in Europe, the Mediterranean, North America, and Africa, both in passenger and cargo traffic. Through partner airlines, it offers flights to international destinations in Asia, Australia, North America, and Africa.

To learn more about Air Serbia, please visit https://www.airserbia.com/media-centre.

Press Contact:

Vilija Simkiene
Marketing Department
vilija.s@didww.com
+1 (212) 461 1854
www.didww.com

Photo: https://mma.prnewswire.com/media/1958732/Air_Serbia_and_DIDWW_partnership.jpg

Cision

View original content to obtain multimedia:https://www.prnewswire.com/news-releases/didww-sip-trunking-empowers-air-serbias-voice-comms-through-avaya-aura-platform-301690003.html

SOURCE DIDWW

Tue, 29 Nov 2022 19:48:00 -0600 en-US text/html https://finance.yahoo.com/news/didww-sip-trunking-empowers-air-094600470.html
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