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71301X outline - Avaya Aura Communication Applications Implement Certified Updated: 2024

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Exam Code: 71301X Avaya Aura Communication Applications Implement Certified outline January 2024 by Killexams.com team

71301X Avaya Aura Communication Applications Implement Certified

Course Outline: Avaya 71301X Avaya Aura Communication Applications Implement Certified

I. Introduction to Avaya Aura Communication Applications
A. Overview of Avaya Aura Communication Applications
B. Understanding the Avaya Aura architecture
C. Introduction to Communication Manager and Communication Manager Messaging

II. Avaya Aura Communication Manager Implementation
A. Communication Manager installation and configuration
B. System administration and user management
C. Implementing call control and routing
D. Configuring voice messaging and automated attendant

III. Avaya Aura Messaging Implementation
A. Messaging server installation and setup
B. User provisioning and mailbox configuration
C. Voicemail and unified messaging features
D. Integration with Communication Manager

IV. Avaya Aura Contact Center Implementation
A. Contact Center installation and configuration
B. Agent and supervisor desktop setup
C. Defining and configuring contact center services
D. Implementing call routing and queuing strategies

V. Avaya Aura System Management and Troubleshooting
A. System monitoring and diagnostics
B. Alarm management and fault isolation
C. Troubleshooting common issues and errors
D. Upgrades and patches

VI. Avaya Aura Communication Applications Integration
A. Integration with third-party applications and systems
B. SIP trunking and IP telephony integration
C. High availability and redundancy configurations

VII. Avaya Aura Communication Applications Security
A. Configuring secure access and authentication
B. Implementing encryption and secure communications
C. Mitigating security threats and vulnerabilities

Exam Objectives:
- Understand the Avaya Aura Communication Applications and their components
- Implement and configure Avaya Aura Communication Manager
- Deploy and manage Avaya Aura Messaging
- Set up and configure Avaya Aura Contact Center
- Perform system management tasks and troubleshoot issues
- Integrate Avaya Aura Communication Applications with other systems
- Implement security measures to protect Avaya Aura Communication Applications

Syllabus:
The syllabus for the Avaya 71301X Avaya Aura Communication Applications Implement Certified course will cover the following topics:
- Introduction to Avaya Aura Communication Applications
- Avaya Aura Communication Manager Implementation
- Avaya Aura Messaging Implementation
- Avaya Aura Contact Center Implementation
- Avaya Aura System Management and Troubleshooting
- Avaya Aura Communication Applications Integration
- Avaya Aura Communication Applications Security
Avaya Aura Communication Applications Implement Certified
Avaya Communication outline

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Question: 31
Which three steps are necessary to make a successful Implementation of Avaya Breeze WebRTC Snap-in? (Choose
three.)
A. Load the Snap-in.
B. get and Install WebRTC License file.
C. Busy and Release the WebRTC snap-in.
D. Manually configure the WebLM IP address in the WebRTC configuration attributes.
E. Install the Snap-in.
Answer: A,B,E
Explanation:
Step 1: get and install the license file
Procedure
Question: 32
After running the Install wizard on Avaya Session Border Controller for Enterprise (SBCE), you added a Public
Outside IP address to the B1 interface. You try to ping this IP address from a PC in the same subnet but it falls.
What would you do first to resolve the issue?
A. Restart Applications.
B. Set the Default Gateway router IP address, navigate to the Interfaces and Enable the B1 Interface.
C. Reboot SBC
E. Navigate to Device Specific Settings > Network Management > Interfaces and Enable the B1 interface.
Answer: D
Explanation:
The interface might need to be enabled.
$13$10
Question: 33
In Avaya Aura Messaging (AAM) 6.3, how many Call Answering Ports can one Application Server support?
A. up to 100 Ports
B. up to 10 Ports
C. up to 1000 Ports
D. up to 10000 Ports
Answer: A
Explanation:
The Call Answer Ports range is 2C100.
References: Administering Avaya Aura Messaging, page 34
https://downloads.avaya.com/css/P8/documents/100112131
Question: 34
Which three steps are necessary to make a successful Implementation of Avaya Breeze WebRTC Snap-in? (Choose
three.)
A. Load the Snap-in.
B. get and Install WebRTC License file.
C. Busy and Release the WebRTC snap-in.
D. Manually configure the WebLM IP address in the WebRTC configuration attributes.
E. Install the Snap-in.
Answer: A,B,E
Explanation:
Step 1: get and install the license file
Procedure
$13$10
Question: 35
After running the Install wizard on Avaya Session Border Controller for Enterprise (SBCE), you added a Public
Outside IP address to the B1 interface. You try to ping this IP address from a PC in the same subnet but it falls.
What would you do first to resolve the issue?
A. Restart Applications.
B. Set the Default Gateway router IP address, navigate to the Interfaces and Enable the B1 Interface.
C. Reboot SBC
E. Navigate to Device Specific Settings > Network Management > Interfaces and Enable the B1 interface.
Answer: D
Explanation:
The interface might need to be enabled.
$13$10

Avaya Communication outline - BingNews https://killexams.com/pass4sure/exam-detail/71301X Search results Avaya Communication outline - BingNews https://killexams.com/pass4sure/exam-detail/71301X https://killexams.com/exam_list/Avaya Avaya 179 Phone Explained

Diagram: Top of Phone

  1. Beacon LED: Displays a red light for the following visual alerts:
    • Incoming call
    • Voice mail and messages
  2. Phone display: Displays in two areas:
    1. Top Bar: Displays communication status, time and date, and device status. This area is always visible.
    2. Application area: Displays the following:
      • Application header: Displays the context-specific application title and one or more subtitles. The header is always empty on the Phone screen.
      • Application content area: Displays menus, lists, pop-up windows, images, or other application content.
      • Softkey labels area: Displays labels with information about the state of the Soft Keys button
  3. Line keys: Used to select the corresponding rows. Each line key has an LED that displays the following visual alerts:
    • Red light: Disabled features.
    • Green light: Incoming call and enabled features.
    • Red and Green light: Off-hook status of the phone.
  4. Soft keys: Used to select the corresponding label of context-specific actions. With the Help soft key, you can view a short description of the features available on your phone. The administrator must activate the Help feature.
  1. (#5 & 7) Navigation cluster: Used to navigate the phone screen.
    • OK button: To select the action assigned to the first soft key.
    • Up and Down arrow keys: To scroll up and down.
    • Right and Left arrow keys: To move the cursor in the text input field, and to toggle values in the selection fields. You can also access the Feature screen.
  1. Voicemail: Used to dial the configured voice mail number to receive a voice message.
  2. Headset: Used to toggle your call from the speaker or handset to headset.
  3. Speaker: Used to turn on the speaker.
  4. Volume: Used to adjust the volume of a handset, headset, speaker, or ringtone.
    • The plus key (+):: To increases the volume.
    • The minus key (-):: To decrease the volume.
  5. Mute button: Used to mute and unmute the outgoing audio.

Application keys provide direct access to the corresponding applications.

  1. Phone key: Displays the Phone screen.
  1. Main Menu: Displays a list of options:
    • Options & Settings
    • Browser
    • Network information
    • Guest Login
    • VPN Settings
    • Log Out
    • About Avaya IP Deskphone
  2. Contacts: Displays the entries in your Contacts list.
  3. Recents: Displays the list of calls in the Call History list.

Diagram: Bottom of Phone

  1. 5V DC Jack: To connect the power supply.
  2. Network port: To connect the Ethernet cable.
  3. PC port: To connect the computer.
  4. Headset Jack: To connect the headset.
  5. Handset Jack: To connect the handset.
Tue, 20 Jul 2021 15:08:00 -0500 en text/html https://www.csus.edu/information-resources-technology/communication-collaboration/avaya-179-phone.html
Avaya J179 Phone Quick Reference

Getting To Know Your Avaya J179

Your Avaya desk phone can perform some pretty advanced tasks if you know how to navigate the phone’s settings. A schematic and glossary of the phone, its buttons and icons is available on the Avaya J179 Phone page.

If you have any further questions about setting up or using other features of your desk phone not covered here, contact the Service Desk at (916) 278-7337.

Extended Features of Your Avaya Desk Phone

Commonly Used Features

Symbols, Icons & Buttons

Conference Calling

You may add up to five people on a call.

Setting up a conference call

  1. From the Phone screen, select your active call if not already on that line.
  2. Press Conf.
  3. Dial the telephone number, or call the person from the Contacts list, or call the person from the History list.
  4. When the person answers, press Join or OK to add the person to the existing call.
  5. Press Add and repeat these steps to add another person to the conference call.

Adding a person on hold to a conference call

  1. From the Phone screen, select your active call.
  2. Press “Conf”, you will get dial tone
  3. Select the call on hold that you want to add to the conference.
  4. Press “Join” to add the person to the conference call.

Dropping a person from a conference call

  1. To drop the last person you added onto the call, Press the “Drop” Button.

Personalizing Button Labels

You can change the labels that the phone displays for your extensions, features, and abbreviated dial or speed dial buttons. For example, you can change the label for your extension to My Line. If you have a button module attached to your phone, you can change any of those labels. For example, you can change a Help Desk extension to read Help Desk.

  1. Press Main Menu.
  2. Select Options & Settings or Phone Settings.
  3. Press Select or OK.
  4. Select Application Settings.
  5. Select Personalize Labels.
  6. Press Change or OK. The phone displays the labels which you can edit.
  7. Select the label you want to edit. If the label you want to edit is on the Features menu, scroll right to access the Features menu, and select the label you want to edit.
  8. Press Edit.
  9. Edit the label. Press More then Clear to clear all text fields and start again.
  10. Press Save or OK.
  11. (Optional) To revert to the default button labels, select Main Menu > Options & Settings > Application Settings > Restore Default Button Labels.
    1. Press Select.
    2. Press Default.

Speed Dial

If you want to set up your phone to speed dial contacts on or off campus, follow the steps below:

  1. From the initial screen on your phone, press the down arrow until you find the Abr Program button.
  2. Press the Abr Program button, then select the Speed Dial (SD) button you want to use.
  3. If it is an extension on campus, just dial the five digit extension, then press # to save it. That’s pretty much it.
  4. If it is an off-campus number, dial 9 followed by area code and the rest of the number (ex: 9-916-555-5555). Save it by pressing #.
  5. In both cases, press the Speaker button to exit programming mode.
  6. Test the speed dial by pressing the speed dial button.

Setting Headset Ringer

You can get incoming call alert through your headset and the speaker. This might be convenient if you want to turn the speaker alert off or you have a wireless headset. Note: Not all the headsets support audible alerts.

  1. Press Main menu.
  2. Navigate to Options and Settings > Call Settings > Headset Signaling.
  3. Select from the three settings using the corresponding buttons:
    • None: No ringing tone is sent to the headset. Headset remains on hook until headset switch-hook button is pressed for an incoming call.
    • Switchhook and Alerts: On an incoming call, the phone plays an alert tone in the headset every 5 seconds.
    • Switchhook only: The phone does not send the ringing tone to the headset. The headset switchhook button is non functional.
  4. Press Save.

Adjusting Display Brightness

  1. Press Home.
  2. Press Main menu.
  3. Select Options & Settings or Phone Settings.
  4. Press Select.
  5. Select Screen & Sound Options.
  6. Press Select.
  7. Select Brightness or Contrast.
  8. Press Change.
  9. Select Phone or an attached button module.
  10. Scroll to the right or left to adjust the brightness or contrast.
  11. Press Save.
Wed, 05 Jan 2022 16:22:00 -0600 en text/html https://www.csus.edu/information-resources-technology/communication-collaboration/new-phone-migration.html
Avaya to Roll Out Unified Communications App

client communications

The one-X Communicator provides full telephony features, desktop video, visual voicemail, e-mail, instant messaging, conference bridge integration, directories and contact history. From a single application, one click launches almost any form of communication, including applications from different vendors and protocols.

The initial product release in May will combine a telephony presence from Avaya Communication Manager with Instant Messaging from Microsoft Office Communications Server. Future releases of Intelligent Presence will integrate additional presence sources.

The Avaya one-X Communicator tab within Microsoft Office Communicator 2007 will also provide direct access to advanced telephony capabilities including mobility, call recording and transfer.

"Avaya one-X Communicator offers a highly flexible solution for businesses and employees," said Mary Dunlop, vice president, Unified Communications Product Management, in a statement. "A single desktop application brings the workforce together and allows users to make more accurate, effective choices for how they communicate."

The application supports both H.323 and SIP communications protocols that enables employees with mixed communications environments to participate in the same voice and video call or session.

The Avaya one-X Communicator drives video through Avaya Communication Manager to help preserve bandwidth and provide class of service control. Avaya Strategic AlliancePartner Polycom will provide the video processing technology that powers one-X Communicator's point-to-point video communication.

With the addition of Polycom's multi-point conferencing unit, one-X Communicator can support several participants in the same video conferencing session. Additionally, Avaya and PC maker Lenovo will launch a new version of the Avaya Mobility Edition for Lenovo ThinkPad notebooks and ThinkCentre desktops based on the new one-X Communicator.

Avaya one-X Communicator joins other one-X suite of products, including Avaya one-X Portal, a browser-based Unified Communications client that provides access to telephony, visual voice mail and audio conferencing. Users can access one-X Portal using Microsoft Internet Explorer, Firefox, or Safari on PCs running Windows, Linux or Apple operating systems.

Fri, 15 Dec 2023 09:48:00 -0600 text/html https://www.crn.com/news/networking/206904310/avaya-to-roll-out-unified-communications-app
Avaya To Host VoIP Apps For Midmarket Customers

VoIP IP

The small- and midsize-business wares, unveiled at Interop Las Vegas 2006, include Avaya On Demand hosted services, a new MultiVantage Express all-in-one communications product and a new S8400 Media Server Linux blade designed to upgrade some of the company’s older products to the latest version of Avaya Communication Manager.

Solution providers said the new offerings help fill a gap in the Avaya’s product portfolio.

“One of the things we’ve said for quite some time is that Avaya has had a void in that midmarket space,” said Mike Taylor, vice president of emerging technology at Strategic Products and Services, Cedar Knolls, N.J.

Under the new Avaya On Demand banner, Avaya is offering hosted IP telephony, contact center and messaging applications out of its data centers. Avaya plans to sell the services, based on its communications software, to solution providers via a wholesale model that lets them set their own prices and create their own services bundles, said George Humphrey, director of Avaya On Demand.

“The key is that each channel partner creates its own solution,” Humphrey said, adding that partners can sell the services under their own label or the Avaya brand.

Avaya expects the IP Telephony On Demand service to carry an average street price of $25 per user, per month, and Contact Center On Demand will sell for about $50 per user, per month. Messaging On Demand will be priced at around $5 per user, per month.

The popularity of managed VoIP services from players such as M5 Networks and Covad Communications Group have eaten into some partners’ premise-based equipment sales, Humphrey said.

“I’ve been looking for this for a long time,” Jeff Hiebert, CEO of ROI Networks, a San Juan Capistrano, Calif.-based solution provider, said of the new wholesale services. Avaya’s hosted services will supply ROI Networks an annuity stream without requiring the company to finance a huge infrastructure build-out, he said. To sell the services, Hiebert said he will have to retrain ROI Networks’ sales and services personnel. He also expects to have to educate his customers on the benefits of hosted services.

“I don’t have a lot of customers asking for hosted services because they don’t think they are fully educated yet. We’ll need to educate them,” he said.

Avaya plans to offer partners training to help them position and sell the services, as well as to help them understand the impact of an annuity model on their businesses, Humphrey said. The new services expand Avaya’s managed services portfolio, which includes service provider offerings and high-end messaging services, he said.

For midsize customers that prefer to buy premise-based equipment, Avaya also launched MultiVantage Express, a single-server offering that includes Avaya Communications Manager IP telephony software, mobility applications, messaging, six-party conferencing, auto attendant and softphones. MultiVantage Express supports IP and TDM users, enabling customers to transition to VoIP at their own pace, said Lawrence Byrd, director of IP telephony and mobility at Basking Ridge, N.J.-based Avaya.

Avaya’s channel partners played a significant role in the development of the product, which is scheduled to ship in June for $850 per user, including phones.

Avaya also introduced the S8400 Media Server, a Linux server blade that upgrades the vendor’s Definity ProLogix, IP600 and S8100 Media Servers to IP telephony and the latest version of Avaya Communication Manager. Solution providers also can offer a server/gateway bundle for new customers.

Avaya S8400 Media Server is priced at $4,500 for upgrades to current systems and $6,200 for the server/gateway bundle.

Fri, 29 Dec 2023 08:24:00 -0600 text/html https://www.crn.com/news/networking/187002489/avaya-to-host-voip-apps-for-midmarket-customers
how much does avaya cost for my business?

Is Avaya a good phone system?

4. Overall, I supply this rating. In comparison with our other business phone services providers, Avaya's platform, capabilities, and level of sophistication are unrivaled. outstanding customer service, choosing this product is simple.

Did Ring Central buy Avaya?

Avaya will not be acquired; instead, it will form a strategic partnership with RingCentral to launch a new unified communications as a service (UCaaS) offering. UCaaS solutions provided by RingCentral will be provided exclusively through Avaya under the terms of the contract, which involves RingCentral contributing $500 million to the deal.

How much does an Avaya license cost?

About 20% of a new license, the Global List Price for Standard Upgrade is $42/user and Enterprise Upgrade is $58/user. There is now an easier way to upgrade your Call Center Elite. In Avaya, there was once a choice of six options.

How much is Avaya phone?

This item Avaya 9608 IP PhoneAvaya 9508 Digital Phone - 700504842Price$7800$12190Sold ByPBS SuppliesTelliaItem Dimensions1 x 1 x 1 inches1.97 x 1.97 x 1.97 inchesItem Weight2.65 lbs7.05 ounces

Is Avaya any good?

4. Overall, I supply this rating. When compared to most of our other business phone providers, Avaya provides systems, capabilities, and a level of sophistication that are unrivaled. outstanding customer service, choosing this product is simple.

What is Avaya Softphone?

With the Avaya softphone, you don't need a physical phone on your desk. You use it on your PC, not a phone line. Your computer's microphone and speakers are used for making & receiving calls. Computers must be physically connected to the Internet in order to use it.

Is Avaya a PBX phone system?

In your office you are probably familiar with the traditional business telephone systems such as PBXs that Avaya offers to its partners. This is an excellent option for smaller organizations looking for basic features such as voice mail and dial tone. However, the limited integration with computer networks makes them less useful for large organizations.

What is Avaya IP Office?

IP Office from Avaya is the best communications tool for any small or medium business, whether you have 10, 100 or 1000 employees, are just starting up or have several offices; you can easily tailor IPO to your goals and reduce administrative overhead.

What type of phone system is Avaya?

IP Office phone systems from Avaya allow your employees to manage all their communication needs on any device -- laptop, smartphone, office phone, or home phone -- whether they are connected via wired, wireless, or broadband.

Can I use Avaya phone at home?

The Avaya Collaboration Unit can convert any TV or video display into a video room as soon as you connect it to Avaya Spaces. Setup is easy, use is easy, and it's cheap to run.

What is an Avaya phone?

An encyclopedia article from Wikipedia. Phone model 1140E, manufactured by Avaya. In telecommunications, Avaya IP Phone 1140E is an ISP client from the 1100-series. UNISTIM or Session Initiation Protocol (SIP) are the two protocols that can be used with the phone.

What kind of phone system is Avaya?

leading provider of cloud-based business communications tools that offer multiple services to meet the needs of small and medium-sized companies alike. The company's two main platforms, Avaya IX Workplace and Avaya Cloud Office, offer a number of tools for collaboration, call management, and mobile management.

How does the Avaya phone system work?

Avaya communication products: how do they communication products work for you? Avaya employs a converged network that integrates data and voice, and their IP technology connects your system to the internet. As a result, you can expand without having to add more cables or phone lines while still having a complete business communication system.

Who owns Avaya phone systems?

The private equity firms TPG Capital and Silver Lake Partners acquired Avaya for $8 billion in October 2007. Two billion dollars.

Does Avaya own RingCentral?

RingCentral recently announced that it will be Avaya's exclusive UCaaS provider.

Who acquired RingCentral?

Cisco has acquired the enterprise software company Dashbase, in a move that will enhance its AppDynamics analytics. While RingCentral closed the video deal today, Cisco revealed its acquisition of Dashbase.

What is the cost of Avaya?

Was: $79.00 Details
Price: $72.60
You Save: $6.40 (8%)

Does Avaya provide phone service?

Converged Communication Systems and the Converged Global Services Team assist small-to-medium-sized businesses and large corporations with national phone system support and telephone or data equipment maintenance.

Is Avaya doing well?

During Avaya's Q3 2020 earnings call this week, the unified communications giant revealed it beat its own sales records in the software, cloud, and subscription markets. In the third quarter of 2013, 89 percent of Avaya's revenue was generated by its software and services.

How much does a VoIP phone system cost?

Depending on the number of extensions, VoIP phone systems can cost anything from $99.50 to $400.00. Typically, monthly fees for maintenance, service, and other things range from $20 to $30 per extension.

Who is going to buy Avaya?

The private equity firms TPG Capital and Silver Lake Partners acquired Avaya for $8 billion in October 2007. Two billion dollars. According to court records, Avaya filed for Chapter 11 bankruptcy on January 19, 2017. It was re-listed on the New York Stock Exchange (NYSE) as AVYA on December 15, 2017.

What is Avaya cloud office by RingCentral?

RingCentral, the provider of Avaya Cloud Office by Avaya, is a comprehensive UCaaS solution. Various kits are available, including a kit designed specifically for the Education sector. Whether your employees are in the office or on the road, RingCentral's Avaya Cloud Office delivers the telephony and collaboration capabilities they need.

Did Avaya get bought out?

The US$8. Avaya Inc. is being acquired for $2 billion. A telecom analyst suggests that the company could shift its focus toward offering more software-based integrated services.

Is Avaya space free?

Get 60 days free of charge when you create an online classroom with Avaya Spaces. Offering an always on, easily scalable online classroom, Avaya Spaces can be used by everyone. Now you can try our free 60-day trial.

What is Avaya support?

Avaya / Customer service (866) 282-9248

Wed, 29 Dec 2021 03:20:00 -0600 en-US text/html https://www.ictsd.org/business/how-much-does-avaya-cost-for-my-business/
Showtime Arabia Enhances Customer Service Through Avaya Intelligent Communications

Showtime Arabia is enhancing its customer service offering in the Middle East through the deployment of an Internet Protocol (IP) based contact center solution from Avaya Inc. (NYSE:AV), a leading global provider of business communications applications, systems and services.  Avaya business partner EMW will oversee the project, which will enable Showtime Arabia to boost its inbound and outbound communications with subscribers in 20 different countries.

“As a leading pay TV provider in the region, we offer our subscribers a choice of 49 channels and as we offer great entertainment we must also support it with great customer service. One of our main channels of communication is through telephony. The new Avaya contact center solution will support both the acquisition and retention of subscribers in the region while providing a consistently superior level of availability and reliability. The new Avaya solution leverages some of our existing IT resources and will make our customer interaction more efficient. This will also deliver cost savings for Showtime Arabia from the newly implemented system,” said Steven MacDiarmid, Vice President - Regional Operations and Customer Management at Showtime Arabia.

Given the twenty-four hour nature of Showtime Arabia’s business, the company is operating across the Middle East to support subscribers. The new Avaya system will empower Showtime Arabia’s contact center staff to make more informed customer care decisions driven by detailed knowledge about each customer, which will be available on hand during each service call.

The flexibility of the Avaya system has also helped Showtime Arabia extend a variety of new services to employees. Staff members who work in the satellite offices can take advantage of the same features and functionality available at headquarters, therefore maintaining consistent access to all related databases and information to better serve customers.

The Avaya IP telephony contact center system is designed and being managed by EMW, a silver-certified Avaya business partner that provides smart convergence solutions with an emphasis on call center integration, mobility and highly secure networks. The Avaya IP telephony contact center system for Showtime includes the following elements:
- Avaya Communication Manager
- Avaya Proactive Contact Management
- Avaya Interactive Response (IR)
- Modular Messaging

“The Middle East’s television and entertainment market has become increasingly competitive, and enhanced customer service is a critical way for Showtime Arabia to differentiate itself in the minds of viewers and serve customers better” said Nidal Abou-Ltaif, managing director for Avaya in the Middle East and North Africa. “The result that Showtime Arabia’s new Avaya-based contact center can deliver is a more unified sales, marketing, and customer care operation that links the company’s customer service agents, branch office employees and entertainment experts across all of its locations in the region.”

Photo caption:  From left, Nidal Abou-Ltaif, managing director for Avaya in the Middle East and North Africa; Showtime Arabia CEO Peter Einstein; and Tony Bui, President and CEO, EMW.


About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.
Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services -Avaya helps customers leverage existing and new networks to achieve superior business results.  For more information visit the Avaya website: www.avaya.com

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site: http://www.avaya.com


About Showtime Arabia

Showtime Arabia is a leading pay-TV network in the Middle-East and North Africa. It provides 49 channels of mainly international content, with an especially strong offering of first run Hollywood films, due to its exclusive relationships with Disney, Sony, Paramount, Universal and Dreamworks. Showtime Arabia owns and operates its own channels including The Movie Channel, TV Land, Nickelodeon, Paramount Comedy Channel and Movietime. Included in its third party channel line-up are such global brands as MTV, CNN, Discovery, the Disney Channel, Cartoon Network and Bloomberg.

The network is owned by Gulf DTH, which is a joint venture of KIPCO and Viacom. KIPCO is Kuwait’s largest private sector investment company with more than US$ 15 billion under management. Its portfolio of investments includes around 55 companies, in sectors such as media, telecommunications, financial services, real estate and aviation, throughout the Middle East, North Africa, Europe and the U.S.

Viacom is a leading global media company, with preeminent positions in broadcast and cable television, radio, outdoor advertising, and online.  Viacom’s well-known brands include CBS, MTV, Nickelodeon, VH1, Paramount Pictures, and Simon & Schuster.


About EMW

EMW was founded in 1995 by engineers and managers who formerly held senior positions in well known telecommunications and information technology companies to pursue their vision for this new company.   EMW’s growth is now seen in operating units across four continents: North America, Europe, Asia and Africa.

EMW are experts in the areas of planning, engineering and implementation; project and program management; systems integration; operations and maintenance; and training on convergence platforms. While staying abreast of today’s technologies, they keep a watchful eye on technology trends and are very serious about future-proofing solutions.

EMW operate in the global marketplace, and are proud to serve a wide spectrum of distinguished clients throughout the Middle East. Their watchwords are competency, innovation, integrity, and—above all—respect and care for the customer. EMW is a company with a local presence and global reach.

Tue, 26 Dec 2023 10:00:00 -0600 en text/html https://www.albawaba.com/news/showtime-arabia-enhances-customer-service-through-avaya-intelligent-communications
Atlantis to Offer a Superior Guest Experience with Communications Foundation from Avaya

Atlantis to Offer a Superior Guest Experience with Communications Foundation from Avaya

Atlantis, The Palm – the region’s  first truly integrated destination resort has turned to Avaya, a global leader in business communications applications, systems and services, to provide the communications foundation for the 46 hectare development.

Atlantis sits atop the iconic Palm Jumeirah and features two towers linked by an authentic moorish arch.  The 17 hectare waterscape, Aquaventure is the largest water park in the region.  Avaya will deploy a communications system that will integrate the resort’s multiple communications applications in a consolidated IP telephony environment spanning the hotel’s 1,539 rooms and 5600 square metre conference center.

Atlantis has deployed sophisticated contact centre and mobility solutions from Avaya that will provide guests will unparalleled service.  Using Avaya Contact Centre Express, guests can get information and make requests for restaurant reservations, spa treatments or Aquaventure tickets via phone, email, text or instant messaging.  Whether a guest prefers texting on their mobile phone, sending emails or chatting over the internet, their request will be treated exactly the same as a traditional phone call. Requests will be distributed to the resort staff or department that can best attend to the guest’s needs.  What’s more, resort guests can receive replies using the same method of contact, even conducting a conversation, just like they would expect over the phone.

Guests need not worry about someone not answering on the other end because Avaya one-X Mobile Dual Mode ensures that calls bound for the resorts employee’s business number or extension will ring simultaneously on both their office phone and their mobile phone. Resort staff can transfer or conference calls, as well as answer calls on multiple lines with their mobile phone.  This enables them to move freely through the resort and attend to any calls or guest requests at any time. 

Atlantis, The Palm resort employees will be equipped with NokiaE61 mobile phones that will supply them one number access and advanced enterprise telephony capabilities as they travel across the resort’s private Wi-Fi network as well as public cellular networks. With a single VoIP-enabled mobile device such as the NokiaE61, workers can “handoff” phone calls using dual mode communications, as they travel from inside the hotel building (Wi-Fi) to the outside environment (cellular) – and vice versa.  This drives cost savings by eliminating the need to use cellular minutes while inside the hotel facilities. When the worker travels outside the resort’s Wi-Fi network, they can handoff their Wi-Fi call to the cellular network outside by pressing a button, keeping their conversation going uninterrupted.

 “Atlantis, The Palm is the region’s first truly integrated entertainment destination resort and a development of this scale has unique communication requirements.  In particular, our focus is on providing a superior guest experience and maximizing employee productivity,” said Joe Tesfai, senior vice president Information Technology for Atlantis, The Palm. “It is key to have a solution that allows our team on the move to have access to all the communications features they would have at their desk.”

 “Avaya’s specialized applications including the multichannel contact center will handle all hotel facilities and property management transactions.  This is not an easy task considering the size and scope of the hotel and resort,” said Nidal Abou-Ltaif, area VP of Avaya for Emerging Markets.  “Atlantis is the largest and most exact addition to Avaya’s growing portfolio of customers in the hospitality sector. Our goal is to continue to deliver advanced communications that enhance guest experience and Strengthen customer service to hotels throughout the Middle East and North Africa (MENA) region,” added Abou-Ltaif.

Avaya will deploy Communication Manager, the company’s IP telephony software that manages voice, data and video transmissions.  Resort management offices as well as resort suites will be equipped with the Avaya one-x IP desk phones, while a modular messaging system ensures that messages are accessible any time, anywhere from a wide array of access devices including telephones, fax machines, or PC user interfaces.  Avaya Communication manager will also support the video solution for meeting services in the hotel and enable corporate customers using the hotel’s meeting facilities to conduct video conferences with any part of the world.

The deployment of the massive project will take place in phases. Phase one of the project implementation, which provides voice communications to the onsite operational staff, has been completed.

Thu, 30 Nov 2023 10:00:00 -0600 en text/html https://www.albawaba.com/news/atlantis-offer-superior-guest-experience-communications-foundation-avaya
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Tue, 22 Nov 2022 15:13:00 -0600 en-US text/html https://obj.ca/company/management-office-cisco-avaya-unified-communications-leader/
‘We are dying here’: Terror in Gaza amid Israeli communications blackouts

Eman al-Astal’s overseas colleagues and friends could imagine only two scenarios when they lost contact with her. Neither offered much comfort.

The first was that the freelance writer inside Gaza had lost communications because of a technical glitch or communications blackout, common enough occurrences under the Israeli missile barrage that has pounded the Gaza Strip for the past two months. The other was far darker: that their friend and colleague had fallen victim to one of those strikes.

“I was constantly becoming [just as] anxious and as thinking about my friends and colleagues as they were about me,” Eman said. “Not because of anything dangerous on their side but because I know what it is like to do everything you can to check in on your loved ones and still feel helpless.

“When we in Gaza disappear, we disappear. Life here is so unpredictable that we could sink into a total blackout at any moment and the world will know nothing about it.”

Shortly after Eman’s phone first failed, news spread that telecommunications and the internet had been severed across Gaza. While understanding why Eman might be digitally absent, that raised new problems.

“Everyone who had contact with me was asking friends of mine abroad, checking on social media and reaching out to relatives outside,” Eman said. “I’m not so precious to the world, but I’ve known that I mean something to my people and those around me.”

The 22-year-old English literature student who freelances as a part-time content writer from Gaza, explained how her colleagues had exhausted every possible means to reach her, desperate for any news.

Throughout the blackout, meanwhile, Eman, like hundreds of thousands of other people in Gaza, was left in the dark.

A Palestinian man uses his phone in Gaza
A Palestinian man uses his phone as he sits in the rubble of destroyed buildings in Gaza City in the northern Gaza Strip on November 24, 2023, after weeks of Israeli bombardment [Omar El-Qattaa/AFP]

‘Like being left on another planet’

A few days after Israel declared war on Gaza, an air strike on Rimal took out the telecommunications company Etisalat’s network in central Gaza, causing a significant internet outage across the city and leaving Eman and many of the strip’s inhabitants with only what data remained on their phones.

As the war raged on, the communications blackout became a source of intense anxiety for Eman and the hundreds and thousands of people like her across the strip as well as their families, friends and colleagues scattered across the globe.

During the day, Eman would wander around her neighbourhood, hoping that her phone’s signal would reappear, only to be disappointed.

“No matter what you do, you still cannot change anything,” Eman said. “It was like being left on another planet. There was nothing I could actually do.”

She scrolled endlessly through her group chats, searching for any advice on what to do. After about three days, cellular service was restored, allowing Eman to reconnect with the outside world and update her friends and professional network that she was “alive!”

“Phone stores aren’t working during wartime, so I had friends abroad buy prepaid credit. But even then, it wasn’t as helpful as I had thought,” she said, describing how she struggled to access WhatsApp and other messaging services.

Eman said she believes Israel is deliberately targeting telecommunications towers and companies in Gaza, hoping to silence the news emerging from the besieged enclave.

Phone charging in Gaza
People scramble to charge their phones at a communal group of electric socket hubs outside a closed pharmacy in Rafah in the southern Gaza Strip on October 20, 2023 [Mohammed Abed/AFP]

Recently, eSIMs have emerged as one potential source of hope, allowing residents a new way to connect to the internet without a physical SIM card.

For Eman and her work colleagues, eSIMs seemed to promise much but delivered only limited communications.

“It was only capable of transferring text data, and it would take a long time to load,” she said.

Later, she was advised that to maintain a strong signal and stay online, she should change her location, ideally high up for a better signal but impossible in the face of ongoing Israeli air strikes.

Although limited and providing only intermittent communication, eSIMs are at least something. “Every one of my friends and colleagues abroad is concerned every time I’m forced offline. It’s a mutual fear that I may never speak to them again,” Eman said.

For her, knowing the worry her online absence causes her friends and family is almost worse than the impact it has on her.

Like thousands of others with remote jobs and commitments outside Gaza, Eman faces the possibility of having to bid farewell to friends, family, colleagues and a source of income that she has built over the years.

“It’s not feelings of despair and anger at what continues to happen to us before the world’s eyes but the fact that we are frustrated with nothing we can do about it,” Eman reflected. “We are dying, being isolated, abandoned, and we are running out of solutions, I am afraid.”

Fri, 08 Dec 2023 10:00:00 -0600 en text/html https://www.aljazeera.com/features/2023/12/9/we-are-dying-here-terror-in-gaza-amid-israeli-communications-blackouts




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