71201X outline - Avaya Aura Core Components Implement Certified Updated: 2023

Print Worksheet

Grade

Subject

View aligned standards

James T Wood is a teacher, blogger and author. Since 2009 he has published two books and numerous articles, both online and in print. His work experience has spanned the computer world, from sales and support to training and repair. He is also an accomplished public speaker and PowerPoint presenter.

What You Need:

• Candy red hots
• Corn syrup
• White jelly beans or marshmallows
• Candy sprinkles
• Small mixing bowl

What You Do:

1. Plasma composes 55% of our blood, and is 90% water. It carries dissolved nutrients like glucose, protein and hormones to parts of the body and picks up waste to bring back to organs to be cleaned or "filtered" it out. In this activity, plasma is represented by the corn syrup. After discussing the properties of plasma, have your child fill the bowl approximately 55% full of corn syrup.
2. Red Blood Cells comprise 44% of our blood. Red blood cells contain hemoglobin and carry oxygen around the body. They only live for about 3 months. These cells are continuously reproduced in the bone marrow. In this activity, red blood cells are represented by the red hots. After discussing the properties of red blood cells, have your child fill the bowl approximately 44% full of of red hots.
3. White Blood Cells account for .5% of our blood and are larger than red blood cells. They are built to fight infections. In this activity, white blood cells are represented by the white jelly beans. After discussing the properties of white blood cells, have your child add a few white jelly beans to the bowl.
4. Platelets account for .5% of our blood and help to clot our blood when we get a cut. Have your child add a few candy sprinkles to the bowl to represent platelets.

You've made plasma soup! To find out more about blood, do some online research to see what the cells look like under a microscope. If you know what your blood type is, share it with your child. If he (and you!) are up for it, bring your child along the next time you volunteer to supply blood.

DUBAI -- Dubai Electricity and Water Authority (DEWA) and Avaya, a global leader in customer experience solutions, have reaffirmed their commitment to strengthening their partnership to help DEWA realise its customer experience ambitions.

This occurred during a meeting between Saeed Mohammed Al Tayer, MD and CEO of DEWA, and both Alan Masarerk, CEO of Avaya and Nidal Abou-Ltaif, Senior Vice President – Global Head of Sales, Avaya, and President, Avaya International.

Partnering with Avaya, DEWA has enhanced its Customer Care Centre to become an ‘Integrated Digital Interactive Hub’, enabling DEWA customers to access a wide range of services through an Interactive Voice System (IVR) that is empowered by AI and available around the clock.

Based on Avaya technology, DEWA’s Customer Care Centre, delivered and managed by Moro Hub, a subsidiary of Digital DEWA, was ranked among the top three Dubai government call centres in the assessment conducted by the Dubai Model Centre in partnership with Digital Dubai Authority.

The partnership between both parties has enhanced customer experience by establishing the “DEWAverse” platform in the Metaverse world. In collaboration with Avanza Innovations, this enables customers to communicate with the Customer Care Centre staff to get answers to their inquiries and receive the necessary assistance to complete their transactions in the Metaverse.

DEWA’s Customer Care Centre enables customers to contact the organisation over various communication channels, including calls, email, video or text chat. These multi-channel engagements are fully integrated to transition seamlessly from one medium to another. Additionally, a dynamic IVR provides self-service options, enabling customers to seamlessly apply for the services they need without agent involvement.

A dynamic menu powered by AI, identifies all registered callers and their information and assigns the appropriate level of service to that customer based on their profile. It also provides call priority for special categories such as People of Determination and senior citizens.