6210 information search - Avaya Aura Contact Center Implementation Updated: 2023

Extended Features of Your Avaya Desk Phone

Conference Calling

You may add up to five people on a call.

Setting up a conference call

1. From the Phone screen, select your active call if not already on that line.
2. Press Conf.
3. Dial the telephone number, or call the person from the Contacts list, or call the person from the History list.
4. When the person answers, press Join or OK to add the person to the existing call.
5. Press Add and repeat these steps to add another person to the conference call.

Adding a person on hold to a conference call

1. From the Phone screen, select your active call.
2. Press “Conf”, you will get dial tone
3. Select the call on hold that you want to add to the conference.
4. Press “Join” to add the person to the conference call.

Dropping a person from a conference call

1. To drop the last person you added onto the call, Press the “Drop” Button.

Personalizing Button Labels

You can change the labels that the phone displays for your extensions, features, and abbreviated dial or speed dial buttons. For example, you can change the label for your extension to My Line. If you have a button module attached to your phone, you can change any of those labels. For example, you can change a Help Desk extension to read Help Desk.

1. Press Main Menu.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Application Settings.
5. Select Personalize Labels.
6. Press Change or OK. The phone displays the labels which you can edit.
7. Select the label you want to edit. If the label you want to edit is on the Features menu, scroll right to access the Features menu, and select the label you want to edit.
8. Press Edit.
9. Edit the label. Press More then Clear to clear all text fields and start again.
10. Press Save or OK.
11. (Optional) To revert to the default button labels, select Main Menu > Options & Settings > Application Settings > Restore Default Button Labels.
    1. Press Select.
    2. Press Default.

Speed Dial

If you want to set up your phone to speed dial contacts on or off campus, follow the steps below:

1. From the initial screen on your phone, press the down arrow until you find the Abr Program button.
2. Press the Abr Program button, then select the Speed Dial (SD) button you want to use.
3. If it is an extension on campus, just dial the five digit extension, then press # to save it. That’s pretty much it.
4. If it is an off-campus number, dial 9 followed by area code and the rest of the number (ex: 9-916-555-5555). Save it by pressing #.
5. In both cases, press the Speaker button to exit programming mode.
6. Test the speed dial by pressing the speed dial button.

Setting Headset Ringer

You can get incoming call alert through your headset and the speaker. This might be convenient if you want to turn the speaker alert off or you have a wireless headset. Note: Not all the headsets support audible alerts.

1. Press Main menu.
2. Navigate to Options and Settings > Call Settings > Headset Signaling.
3. Select from the three settings using the corresponding buttons:
   • None: No ringing tone is sent to the headset. Headset remains on hook until headset switch-hook button is pressed for an incoming call.
   • Switchhook and Alerts: On an incoming call, the phone plays an alert tone in the headset every 5 seconds.
   • Switchhook only: The phone does not send the ringing tone to the headset. The headset switchhook button is non functional.
4. Press Save.

Adjusting Display Brightness

1. Press Home.
2. Press Main menu.
3. Select Options & Settings or Phone Settings.
4. Press Select.
5. Select Screen & Sound Options.
6. Press Select.
7. Select Brightness or Contrast.
8. Press Change.
9. Select Phone or an attached button module.
10. Scroll to the right or left to adjust the brightness or contrast.
11. Press Save.