Practice 600-460 study guide from provides the Latest and 2022 updated 600-460 cram with cram Questions and Answers for new topics of Cisco 600-460 exam topics. Practice our 600-460 exam prep and exam questions to Further, develop your insight and breeze through your test with High Marks. We 100 percent ensure your accomplishment in the Test Center, covering each of the points of the exam and practicing your Knowledge of the 600-460 exam.

Exam Code: 600-460 Practice test 2022 by team
600-460 Administering Cisco Unified Contact Center Enterprise

Exam Name : Implementing and Supporting Cisco Unified Contact Center Enterprise
Exam Number : 600-460 UCCEIS
Exam Duration : 75 minutes
Questions in test : 65-75
Passing Score : Variable (750-850 / 1000 Approx.)
Recommended Training : Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) 2.0
Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0
Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0
Exam Registration : PEARSON VUE
Real Questions : Cisco 600-460 Real Questions
VCE VCE test : Cisco Unified Contact Center Enterprise Specialist Practice Test

Describe the Fault Tolerant Characteristics of the Cisco Unified Contact Center Enterprise Solution including Cisco Unified Customer Voice Portal, Cisco Unified Intelligence Center, and Cisco Finesse 14%
1. Explain the fault-tolerant integration of Cisco Unified Customer Voice Portal in the Cisco Unified CCE solution
2. Explain what Cisco Unified ICM router key is
3. Describe the steps required for Cisco Finesse configuration updates
4. Describe the internal communications between Cisco Unified ICM components
5. Describe the requirements for Cisco Unified ICM heartbeats
6. Describe the synchronization between Cisco Unified ICM components
7. Describe the considerations for upgrading one or more components of the Cisco Unified CCE solution
8. Describe the impact of a network failure in the Cisco Unified CCE solution
9. Explain how the Cisco (Unified ICM) call routing script can detect and route around failed system components of the Cisco Unified CCE solution
Describe the Installation Process for ICM Components of the Cisco Unified Contact Center Enterprise Solution including Cisco Unified CVP, Cisco Unified IC, and Cisco Finesse 21%
1. Describe the configuration elements for Cisco Unified CVP that is required in Unified ICM
2. Describe the install and setup for SIP dialer and voice gateways
3. Describe the Cisco Unified Intelligence Center requirements using virtualization environment
4. Explain the configuration roles for agent teams
5. Describe the install and configuration requirements for Cisco Finesse
6. Describe the configuration limits for Packaged CCE
7. Describe the configuration requirements for voice gateway used in Packed CCE deployment
8. Explain the required configuration to use significant digits
9. Explain the required software to install and setup VMware Hypervisor
10. Describe the configuration options required to enable the Outbound option in the Cisco Unified ICM
11. Describe the role of the Cisco Unified ICM Domain Manager tool
12. Describe the Unified ICM routing clients
Describe the Call Flow Scripting Process in Cisco Unified ICM and Cisco Unified CVP for the Cisco Unified Contact Center Enterprise Solution 18%
1. Describe the precision queue scripting consideration
2. Describe the Extended Call Context variables with Cisco Unified CVP
3. Describe the functionality limitation imposed when you use Cisco Unified CVP MicroApp
4. Describe the elements needed to trigger Cisco Unified ICM script
5. Describe configuration elements to make VXML gateway part of Cisco Unified CVP deployment
6. Describe configuration elements needed for post call survey
7. Describe outbound scripting considerations
8. Describe the impact that Cisco Unified ICM scripting has on reporting in the Cisco Unified CCE solution
9. Describe configuration elements needed for sig digits
10. Explain the options available in Cisco Unified ICM call routing scripts to access external databases for call routing
11. Describe how MicroApp can capture DTMF
Understanding Cisco Unified CCE Tools Including Cisco Unified ICM, Cisco Unified CVP, Cisco Unified IC, and Cisco Finesse Tools 16%
1. Describe the available tools in the Cisco Unified CCE solution to support Cisco Unified Intelligent Contact Management
2. Describe the available tools in the Cisco Unified CCE solution to support the Cisco Unified Communications Manager
3. Describe the available tools in the Cisco Unified CCE solution to support the Cisco Unified CVP Customer Response Solutions
4. Describe the available tools in the Cisco Unified CCE solution to support Cisco Finesse
5. Describe the available tools in the Cisco Unified CCE solution to support the Cisco Unified Intelligence Center
Identify Cisco Unified ICM, Cisco Unified CVP, and Cisco Finesse 11%
1. Identify issues in Cisco Unified CVP log and trace files
2. Identify issues in Cisco Unified ICM and CTI log and trace files
3. Identify issues in Cisco Unified Enterprise outbound option log and trace files
4. Identify issues in Cisco Finesse log and trace files
5. Identify issues in Cisco Unified Contact Center Enterprise security
Understanding Cisco Unified CCE Agent Supervision Issues and Considerations 7%
1. Identify Ring No Answer issues and considerations
2. Identify Cisco Finesse considerations to avoid agent issues
3. Understanding Cisco Finesse Administration to avoid agent issues
4. Identify issues with agents not being able to log into Cisco Unified CCE
5. Identify issues with agent call behavior
Understanding Cisco Unified CCE Solution Call Flow Issues and Considerations 13%
1. Identify call flow issues and considerations for the Cisco Unified ICM call routing scripts for inbound and outbound calls
2. Identify call flow issues for agent transfers in the Cisco Unified CCE solution
3. Identify call flow issues and considerations for the Cisco Unified CVP scripts
4. Identify Cisco Unified CVP configuration elements and their purpose
5. Identify call flow issues and considerations for the VXML gateways
6. Identify voice quality issues

Administering Cisco Unified Contact Center Enterprise
Cisco Administering plan
Killexams : Cisco Administering plan - BingNews Search results Killexams : Cisco Administering plan - BingNews Killexams : Cisco updates SD-WAN to simplify provisioning, management

Cisco is set to unveil a new edition of its SD-WAN software that will extend the system’s reach and include new management capabilities.

Among the most significant enhancements to Cisco SD-WAN release 17.10, expected in December, is the ability to use Cisco SD-WAN Multi Region Fabric (MRF) support with existing Software Defined Cloud Interconnect (SDCI) systems to significantly expand the reach and control of the SD-WAN environment. 

MRF lets customers divide their SD-WAN environments into multiple regional networks that operate distinctly from one another, along with a central core-region network for managing inter-regional traffic, according to Cisco. 

SDCI technology is used to link enterprise resources to a variety of cloud, network, and internet service providers. Cisco customers could use SDCI with their SD-WAN deployments in the past but not MRF.

By combining the two technologies and using the Cloud OnRamp Multicloud Interconnect Gateway in Cisco SD-WAN software, customers can now set network, configuration and security policies across a wide variety of locations from a central site. Cisco’s SD-WAN Cloud OnRamp links branch offices or individual remote users to cloud applications such as Cisco’s Webex, Microsoft 365, AWS, Google, Oracle, Salesforce and more.

Customers can now assign regions and roles to SD-WAN edges deployed within SDCI infrastructure, and they can segment MRF regions into multiple sub-regions and share border routers between these sub-regions, allowing for better redundancy and failover-centric network designs, according to John Joyal, senior manager, product and solutions marketing with Cisco's enterprise SD-WAN and routing group. (Joyal wrote a blog about Cisco's SD-WAN MRF enhancements.)

Copyright © 2022 IDG Communications, Inc.

Mon, 05 Dec 2022 12:57:00 -0600 en text/html
Killexams : Cisco to gauge user experience with its cloud-management service

Cisco is taking steps to better control the performance and observability of cloud-based enterprise applications.

At the AWS re:Invent conference this week, Cisco said it has added a feature called business transaction insights to its AppDynamics Cloud system so it can more easily track performance of applications running on the AWS Cloud including on Kubernetes, microservices, and other AWS infrastructure.

Available since June, AppDynamics Cloud is a cloud-native service designed to observe applications and take action to remediate performance problems. It is built on OpenTelemetry, an emerging standard for data collection that helps to visualize and measure application performance from multiple data sources, said AppDynamics Executive CTO Gregg Ostrowski.

AppDynamics Cloud ingests metrics, events, logs, and traces generated from the enterprise environment—including network, databases, storage, containers, security, and cloud services—to make sense of the current state of the entire IT stack all the way to the end user. Actions can then be taken to optimize costs, maximize transaction revenue, and secure user and organizational data.

The system uses AI and machine learning to correlate information from across different domains to better understand application performance and infrastructure dependencies, and to quickly identify problems. The system also supports analytics to help understand why things are not working optimally and to predict when problems will occur.

AppDynamics Cloud supports cloud-native, managed environments on Amazon Web Services (AWS), and is expected to expand to include Microsoft Azure, Google Cloud Platform, and other cloud providers.

Copyright © 2022 IDG Communications, Inc.

Fri, 02 Dec 2022 01:45:00 -0600 en text/html
Killexams : Cisco’s Chuck Robbins On XaaS: We ‘Realized We Weren’t As Operationally Ready’

Networking News

Gina Narcisi

‘Cisco’s got some ground to cover, but it’s really about the long game. While you can argue they are late to market, we believe that they’re going to be able to learn from the lessons of all their competitors and come out with even stronger products,’ one Cisco partner tells CRN about the company’s as-a-service drive.


Customers are looking for different ways to acquire the IT they need, including buying in an as-a-service model to save some capital, but Cisco has faced a few recent hindrances to as a service, according to the company’s executives.

For the San Jose, Calif.-based tech giant, supply chain constraints have been an ongoing obstacle to the Everything-as-a-Service (XaaS) trend because Cisco and its partners couldn’t deliver the equipment that’s part of as-a-service offers, specifically, its Cisco Plus strategy.

“And then we also realized we weren’t as operationally ready,” Cisco CEO Chuck Robbins told analysts regarding the company’s XaaS push at Cisco Partner Summit 2022 earlier this month.

Many customers interpreted the launch of Cisco Plus as just a different way to finance IT — a “fancy lease” — versus a true XaaS model, said Neil Anderson, area vice president of cloud and infrastructure solutions for Maryland Heights, Mo.-based Cisco Gold partner World Wide Technology (WWT).

But channel partners want to put vendor XaaS offerings “under the hood” and built their own services on top of the stack to create a turnkey offering for their end customers. Customers, on the other hand, often want to have the option to manage some of their own IT, Anderson said.

“Part of the problem in getting to a true as-a-service model, as a utility, is that most customers still want some form of co-management. They don’t want somebody to just do everything for them and they have no visibility into it. They want a portal where they can see how things are going, maybe touch a few things. So, this idea of co-management, I think, is going to be really important for network as a service,” he said.

[Related: Cisco’s X Factor: How Chuck Robbins Is Taking Partners Into The Future ]

WWT is seeing this prerequisite across the board — not just in networking, but also in the collaboration space. The firm is seeing more RFPs with a requirement for managed services. “That allows the partner to add an additional layer of value to it so it’s not just a resell lead, it’s [giving] the partner some skin in the game long term,” said Joe Berger, area vice president of Digital Experiences for WWT.

Cisco Channel Chief Oliver Tuszik told CRN in an interview that the company is focused on enabling customers to buy and consume the Cisco portfolio in an as a service motion if that’s how they’d like to buy, and for more partners to sell in an as a service model.

“Our strategy must be that we allow our customers, wherever they are in the world, to buy whatever Cisco has in his portfolio in an as a service or managed motion,” Tuszik said.

But the as-a-service effort goes beyond products. It’s about building out Cisco’s Provider partner role the company introduced in 2021 within its Global Partner Program, he said, a role built with the MSP partner in mind and recognizes partners based on their investment in managed services and as-a-service solutions. As the managed services business has taken off, Cisco has since upped its investments in Provider partners with predictable pricing, deal registration for managed services, more flexible consumption options, dedicated investment and business development funds, technical support enablement, and co-marketing, the company said.

Cisco is also building more modular programs and new incentive schemes, Tuszik said. “We are incentivizing our people to sell partner-managed services,” he told CRN. “We’re paying our sales team more if they sell a partner-managed service — 50 percent more,” he added.

At Partner Summit 2022, the tech giant revealed it had tripled the number of staff working on service creation motions with partners, as well as a 1.5x payout multiplier to support the growth of partner-managed SD-WAN, Secure Access Service Edge (SASE), and full-stack observability offers.

Companies like HPE and Cisco are turning to partners during this time of resource constraints and talent shortages to learn more about what the channel can offer by way of managed services and what they can take off the vendors’ hands. Customers are looking for “cloud-like” IT experiences that are more automated and that also encompass on-premises tech environments for customers grappling with requirements that prevent them from going all-in on cloud, like data sovereignty. There’s where Cisco Plus fits in, said CJ Metz, vice president of Modern Infrastructure for Irvine, Calif.-based Cisco Gold Partner Trace3.

Trace3 also partners with HPE. Metz said that the major differentiator for HPE GreenLake has been in how the company shifted its entire focus to support its as a service strategy, including executive compensation, sales compensation and the support structures that underpin it. “[HPE] just has had more time to take more risks, to learn the hard lessons,” he said.

Cisco, he added, has been forthcoming to partners about its need to catch up. “Cisco’s got some ground to cover, but it’s really about the long game. While you can argue they are late to market, we believe that they’re going to be able to learn from the lessons of all their competitors and come out with even stronger products.”

For Cisco’s part in becoming more operationally ready for XaaS, Robbins told analysts: “I think over the next 6 to 12 months, you’ll see a lot of progress on this front.”

In the meantime, Cisco already has many as-a-service offers on the market today by way of their channel partners, the CEO added.

“We’ve got stuff going in the cloud marketplaces that we didn’t have before, we’ve got partners delivering as a service today and we’ve got the SASE [Cisco Plus Secure Connect Now] offer out there,” Robbins said. “There’s a few things we need to do, but there’s an awful lot offers that are out there today for customers.”

Cisco doesn’t specifically break out revenue related to its Cisco Plus strategy, but the company’s most recent fiscal quarter that ended Oct. 29 saw software subscription revenue climb 11 percent year over year.  

Gina Narcisi

Gina Narcisi is a senior editor covering the networking and telecom markets for Prior to joining CRN, she covered the networking, unified communications and cloud space for TechTarget. She can be reached at

Wed, 30 Nov 2022 08:56:00 -0600 en text/html
Killexams : Cisco simplifies hybrid work No result found, try new keyword!Cisco has announced new integrations between Webex and Apple technologies that help make hybrid work more flexible for people. As more businesses build long-term hybrid work strategies, Webex aims ... Tue, 29 Nov 2022 22:21:00 -0600 text/html Killexams : Cisco Systems Inc.: How Cisco Is Pursuing Pay Fairness

NORTHAMPTON, MA / ACCESSWIRE / December 6, 2022 / Cisco Systems Inc.

Cisco Systems Inc., Tuesday, December 6, 2022, Press release picture

This blog post was guest authored by Claire Gray, Vice President, Human Resources Compensation at Cisco.

In 1979, Sally Field won an Oscar for her portrayal of a woman who fights for equality and justice for workers in a cotton mill in the movie Norma Rae. Although I was a young teenager at the time, I still remember how inspired I was by her courage and passion for fairness. The inspiration lingered and, as odd as it sounds, gave me the idea to pursue human resources as I researched where to go to college and ultimately my chosen profession.

In 2022, there is still opportunity for greater fairness in all workplaces, and I am honored to be part of Cisco's effort to ensure fairness for our employees. As the head of compensation at Cisco, I am dedicated to pursuing fairness in pay for our employees globally.

Our Journey to Address Pay Fairness

At Cisco, we started our formal pay fairness journey in 2016. Our first steps recognized that ensuring pay is fair isn't a once-and-done task to complete. Because workforces are dynamic-employees grow in their careers, people move in and out of jobs, new positions are created, groups are reorganized-the work of evaluating pay fairness is never done. Instead, it's an ongoing process, and our job has been and will continue to be to create a robust system that continually evaluates and pursues fairness across the full spectrum of diversity.

When we announced our Social Justice Beliefs and 12 Actions in 2020, we committed to aggressively expand our approach to fair pay for all employees through Social Justice Action 3, Expand Pay Parity.

In addition to base salary, we now review promotions, stock grant values, and bonuses annually. We analyze data to see if there are differences between gender, race, and ethnicity. We look at equivalent or similar jobs, job grade levels, location, and other factors that impact pay.

In 2020 and 2021, we made fairness adjustments for both bonuses and stock grant values. For 2022, we included fairness reviews for promotion participation and stock grant participation.

"Ensuring pay is fair isn't a once-and-done task to complete. It's an ongoing process, and our job has been to create a robust system that continually pursues fairness."

We are proud of the progress we have made. Our analysis shows the processes we have put in place have yielded an overall equitable compensation system. Within the pay elements we analyze, a small percentage of employees-typically 1-2%-receive adjustments for fairness. This is exactly the result we would expect in our dynamic and constantly changing organization: we won't have perpetual perfection, but with our systemic equality only minor modifications are needed at any given point.

What Our Employees Tell Us

In response to our efforts, we hear from our employees and leaders that they appreciate our actions and knowing they work for a company that is committed to fair pay. They tell us that it drives greater job satisfaction and helps to retain top talent.

At the end of the day, knowing our employees and leaders are proud of the work we're doing validates our mission and fuels us to continue to expand and continue to raise the bar on our commitments.

The Future of Pay Fairness

As we look ahead, we believe there will be increased attention on pay fairness and how it is measured in the US and around the globe. Current governmental metrics and requirements are focused on increasing transparency and reporting, a critical step in advancing accountability and leveling the playing field, but they don't tell the whole story. Simplistic measures that are commonly used such as "82 cents on the dollar," often cited for gender pay equity, can actually reduce accountability when used as a standalone metric.

At Cisco, we are focused on improving our processes to ensure pay fairness, such as increasing full-spectrum representation in all types of jobs at all levels of the organization. We can't pay people fairly if we don't have them on our team. And once we hire them, we're committed to their growth and development-and their fair pay. This is the power of our social justice action plan; it brings together our entire ecosystem to ensure pay fairness is embedded and connected throughout our organization.

An Ongoing Commitment

It's been more than 40 years since I watched Norma Rae fight for workers on the big screen. While it can be frustrating that we're still on this journey, my resolve, passion, and optimism has only strengthened. I am proud of the great progress Cisco has made over the last several years, and I'm excited about the progress we will make in the years ahead.

Learn more about our commitment to powering an inclusive future for all and how we're driving social justice through change.

View original content here.

View additional multimedia and more ESG storytelling from Cisco Systems Inc. on

Contact Info:
Spokesperson: Cisco Systems Inc.

SOURCE: Cisco Systems Inc.

View source version on
Tue, 06 Dec 2022 00:32:00 -0600 de text/html
Killexams : Lake Superior cisco population may be rebounding

DULUTH — The Minnesota Department of Natural Resources Lake Superior fisheries team got some good news when they were out trawling on the big lake in October: The number of small cisco — commonly called herring by folks along the North Shore — were way up.

“It was a very welcome sight for us. We haven’t had even a decent year class since 2014-15,” said Cory Goldsworthy, the DNR’s Lake Superior fisheries manager. “And you have to go back to the 80s to have a really great year for them.”

The DNR crew landed 115 of the small, young cisco this year where none had been netted in any of the past four assessments. Just two were netted in 2016 and 43 in 2015, which coincides with that last decent year class for cisco.

Goldsworthy said he hopes spring test netting by the U.S. Geological Survey will echo the same results. That survey hasn’t found many young cisco since 2003 and hasn’t seen a bumper crop for more than 30 years.

The big crop of little cisco may signal good news not just for the commercial netters who harvest them to sell, but also for the lake’s entire ecosystem and for sport anglers. This year’s little fish should be big enough to harvest in about four years. Cisco also can be a major food source for native lake trout and introduced salmon species and, when they reach full size of about 16 inches, can even become a target species for ice anglers on the big lake.

Cisco and similar species from Lake Superior
Minnesota DNR fisheries biologists in October landed an unexpected haul while night trawling on the big lake — namely lots of very young cisco and related species, including bloater and kiyi, where for the last several years they have found none. They are hoping the big haul means there was a big year class in 2022 that will lead to lots of adult fish down the line.

Contributed / Minnesota DNR

Cisco have been in decline for several decades on the big lake, with poor reproduction and dwindling numbers in general. The fish can live for decades, if they aren’t gobbled up by bigger fish, and some of the adult cisco now being caught are still from phenomenal reproduction years in the 1980s.

Scientists looking back found that years with large swaths of Lake Superior covered in ice were the best years for cisco reproduction. But, as the lake’s water temperatures have warmed in recent decades, there have been far fewer years with major ice cover. And there have been far fewer good years for cisco.

“Ice cover makes a difference for cisco. The more ice, the better the year class,” Goldsworthy noted.

It’s less clear what impact invasive species like rainbow smelt and spiny water fleas may have on the cisco population.

There are 25 state-licensed commercial cisco netters along the North Shore who harvest the fish both for food (they are tasty table fare and taste nothing like pickled ocean herring) and, in November as they spawn, for their eggs. The cisco roe, or caviar, is sold overseas at a premium price.

DNR crews were out on Lake Superior in October at night when the cisco come up to hang out closer to the surface. Fisheries crews use electronic acoustic (scientific-grade fish-finders) readings but also drag a big net at least once to verify what the electronics tell them.

The DNR does the work from the deck of the Blue Heron, the University of Minnesota Duluth’s Large Lakes Observatory research boat.

John Myers reports on the outdoors, natural resources and the environment for the Duluth News Tribune. You can reach him at

Fri, 09 Dec 2022 02:31:00 -0600 en text/html
Killexams : Cisco launches SMB partner program to help partners get quotes out faster

Cisco has launched its Partner Deal Express program to help partners sell to small and medium businesses.

The program aims to speed up partners' SMB sales by providing upfront discounts that don’t require approval on deals that fall under the program. It applies to EN and Meraki deals valued at up to $50,000 and security and collaboration deals under $25,000. 

Cisco will also review and adjust its SMB pricing on a quarterly basis, looking at historical pricing and competition - spokespeople said it was the first time Cisco has done this. Prices will be tailored to each country. 

“A normal deal process is very much geared to bigger deals," said Cisco ANZ managing director of partner, routes to market and small to medium business sales, Rodney Hamill, "but when you’re doing thousands of smaller deals it slowed things down and made it harder for partners to transact. The work the team has done has helped us get that scale.

A simplified and streamlined process would help partners “get quotes out a lot faster”.

The Partner Deal Express program includes four product families partners can use to construct solutions:

  • Cisco Meraki, for cloud-controlled Wi-Fi routing and security
  • Webex by Cisco, for enterprise-grade collaboration platform
  • Duo, for multi-factor authentication 
  • Cisco Umbrella, for cloud-delivered security.
  • Cisco On Premise portfolio, Cisco Catalyst, Cisco Business and Cisco Firepower series

Cisco will launching a new SMB website for APJC available in different languages for APJC countries.

The SMB segment was among the fastest growing for Cisco in its 2022 financial year. 

Tue, 06 Dec 2022 23:03:00 -0600 text/html
Killexams : Cisco shares dip; SCOTUS declines Centripetal's $2.5B patent case appeal
CISCO headquarters in Silicon Valley

Sundry Photography

Cisco Systems (NASDAQ:CSCO) shares slipped in to the red Monday even as the U.S. Supreme Court declined to hear an appeal by cybersecurity company Centripetal Networks that would see Cisco pay it $2.75B over a patent dispute.

The Supreme Court declined to hear Centripetal's appeal after the U.S. Court of Appeals for the Federal Circuit negated a previously issued award after the initial judge hearing the case disclosed that his wife owned $4,688 worth of Cisco (CSCO) stock.

In 2020, U.S. District Judge Henry Morgan ruled that Cisco (CSCO) had infringed upon Centripetal's cybersecurity patents and awarded Centripetal $1.9B in damages plus royalties, with the amount totaling approximately $2.75B.

However, prior to the ruling, Morgan told the companies his wife owned 100 shares of Cisco (CSCO), but his decision was not influenced by event and that "virtually every issue" was decided in his ruling before he learned of her stake. The shares were eventually placed in a blind trust.

Morgan died in May 2022.

The U.S. Court of Appeals for the Federal Circuit threw out Morgan's judgement in June and sent it back to a new judge in Virginia after it found that Morgan should have recused himself or made sure the stock was sold, Reuters reported.

Reuters added that the Federal Circuit court said the judge's decision would undermine public confidence and added that it was irrelevant that Morgan ruled in favor of Centripetal, despite it harming his wife's financial interests.

The case number is Centripetal v. Cisco, 22-246.

In mid-November, Cisco (CSCO) reported first-quarter results and guidance that topped expectations, leading to praise from analysts, albeit in a tepid manner.

Mon, 05 Dec 2022 02:11:00 -0600 en text/html
Killexams : Cisco lays foundation for accelerated partner growth in A/NZ

Cisco is preparing for a year of solid partner growth following 12 months of internal investments and enhancements, ramping up lifecycle efforts as security and collaboration opportunities accelerate across Australia and New Zealand (A/NZ).

With customer experience (CX) a leading priority -- dovetailing into software and recurring revenue growth -- the vendor has focused on in-house additions to lay the foundation for future profitability via the channel, with distribution expected to assume greater responsibility in the process.

“We’ve spent the past 12 months structuring ourselves for growth and investing in the right internal capabilities to help partners be successful,” said Rodney Hamill, managing director of Partner and Routes to Market Sales across A/NZ at Cisco.

“We have Kelly Sabo leading distribution, Emma Harris driving our growth team, Mary Armstrong supporting our partners and Fiona Hodges heading our enterprise agreements and buying activities with partners -- we have a strong and settled team, backed by increased invested in our software and CX offerings.”

The addition of Hodges -- who joined the vendor nine months ago -- in particular signals a change in approach for Cisco in relation to CX, as the technology giant becomes more purposeful in driving channel engagement.

“This is a new role and a big position for us,” Hamill outlined. “Fiona is leading our efforts helping partners focus on Cisco Enterprise Agreements [EA], enablement, simplification and navigating the vendor machine.