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Exam Code: 500-230 Cisco Service Provider Routing Field Engineer guide November 2023 by Killexams.com team

500-230 Cisco Service Provider Routing Field Engineer

Welcome to the Introduction to Cisco Sales training. This course provides an overview of Cisco's vision and the products and solutions available to sell. It also covers general concepts of Ciscos business outcome selling, the customer value proposition and stakeholder management. You will learn about Ciscos Enterprise and Digital Network Architecture (DNA) which includes, but is not limited to, Routing & Switching, Wireless & Mobility and Digitization. We will also discuss Ciscos Security architecture covering Ciscos approach to Security, the threat centric security model, network security, visibility, enforcement, management and more. This courses also covers Cisco Data Center and Cloud architectures including Ciscos Unified Data Center, Unified Fabric, Converged Infrastructures, Cloud and Multi-Cloud. You will also learn about Ciscos Collaboration solutions around its Architecture, platform, end points, Spark solutions, Conferencing and On-prem, Cloud and Hyrbid Cloud. The Introduction to Cisco Sales course is part of Cisco's Continuous Learning earning you valuable points towards your Specialization Certifications. Prepares you to take the 700-150 Cisco test for Account Managers.

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500-230
Cisco Service Provider Routing Field Engineer
https://killexams.com/pass4sure/exam-detail/500-230
Question: 24
What is included in a VPNv4 route?
A. IPv4 prefix and Route Distinguisher
B. IPv4 prefix and Route Target
C. MP-BGP prefix and Route Target
D. MP-BGP prefix and Route Distinguisher
Answer: A
Question: 25
How do you verify the label(s) used between the ASBRs in Option A Inter-AS L3VPN
operation?
A. There are no labels used between the ASBRs
B. Verify the labels assigned by MP-BGP in the SHOW BGP VPNV4 UNICAST
C. Verify the labels assigned by MP-BGP in the SHOW CEF VRF output
D. Verify the labels assigned by LDP in the output of SHOW MPLS FORWARDING
Answer: A
Question: 26
Which command is an example of how to configure system logging to a Syslog server?
A. logging 172.21.116.27
B. syslog server1
C. logging syslog-server 172.21.116.27
D. enable syslog server1
Answer: A
Question: 27
Which command is required to permit the retention of BGP Prefixes on a router with
VRFs not importing the associated Route Target?
A. route-policy PASS-ALL in
B. retain route-target all
C. import route-target policy all
D. import route-target all
Answer: B
Question: 28
How frequently does the WDSYSMON Watcher thread wake up to check counters?
A. every 500 msec
B. every 2 sec
C. every 200 msec
D. every 1 sec
Answer: D
Explanation
https://www.cisco.com/c/en/us/td/docs/ios_xr_sw/iosxr_r3-
8/general/man_pages/crpkg38/ar38wtdg.pdf
Question: 29
What does "ifmgr" represent in the output below?
LC/0/3/CPU0:Mar 23 08:04:31.644 : ifmgr[151]: %PKT_INFRA-LINEPROTO-5-
UPDOWN : Line protocol on Interface POS0/3/0/7, changed state to Down
A. The SYSMGR process restarted the ifmgr process as a result of this log message.
B. The WDSYSMON process is tracking this process to prevent it from bringing the
interface up.
C. The ifmgr process has restarted 151 times and brought the interface down as a result.
D. The ifmgr process created this log message.
Answer: D
Question: 30
Which command removes a user from configuration mode but keeps the user connected
to the router?
A. clear line
B. clear session
C. clear commit
D. clear config session
Answer: D
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Cisco Provider guide - BingNews https://killexams.com/pass4sure/exam-detail/500-230 Search results Cisco Provider guide - BingNews https://killexams.com/pass4sure/exam-detail/500-230 https://killexams.com/exam_list/Cisco Cisco’s CEO Chuck Robbins Reveals Strategic Shift Towards Software and Security Dominance No result found, try new keyword!Cisco Systems, one of the world’s leading networking giants, has been navigating significant transformations in exact years under the leadership of CEO Chuck Robbins. In a exact interview during the ... Tue, 14 Nov 2023 02:18:49 -0600 en-us text/html https://www.msn.com/ Cisco price target lowered by analysts on excess inventory warning

Proactive Investors - Analysts at two firms have lowered their price targets for Cisco Systems (NASDAQ:) after the networking, cloud and security solutions provider guided weaker-than-expected sales and profits for the December quarter and fiscal 2024 when handing down its 1Q earnings after Wednesday’s closing bell.

UBS analysts lowered their price target on the stock from US$55 to US$54 on downwardly revised estimates for revenue and earnings per share (EPS) and awarded it a ‘Neutral’ rating.

Cisco shares traded down 11.7% at about US$47 on Thursday afternoon.

The UBS analysts noted that the company’s guidance for the January quarter was below their cautious expectations and that it lowered its fiscal 2024 revenue and EPS from the outlook it provided just 90 days ago.

They wrote in a note to clients that the negative revision for 2Q was somewhat expected but said the magnitude and the reason for the revision were both surprising.

“While we had signalled the macro and demand backdrop was incrementally worse in October raising risk to the guide, Cisco management somewhat surprisingly did not cite macro for the January revenue guide coming in 10% below our forecast,” they wrote.

“Rather, the company highlighted that customers have one to two quarters of shipped product orders that are essentially sitting on loading docks waiting to be implemented.”

They noted that, while management believes product orders and revenue should Improve quarter-over-quarter from what could be a trough in 2Q, they are not as confident given the building macro pressures.

“While the company has shed some line of sight into activations and expects orders to accelerate in the second half of 2024, given macro was not used as an underlying reason for the revision, we remain concerned this cut might not be the last,” they wrote.

Analysts at Jefferies lowered their price target on Cisco from US$59.50 to US$55 and awarded it a ‘Buy’ rating.

They noted that Cisco may have taken longer than others to notice the excess customer inventory issue as 80%-plus of its business is focused on enterprises where they have more leverage over customers and the distribution channel.

“With Cisco’s enterprise customer base, they may have been more forceful about shipping backlog and delivering against scheduled shipping dates. Without pushouts (or re-scheduling) of backlog ship dates, they’ve been able to grind out quarterly results as long as the backlog was elevated,” the analysts wrote.

“Now, they’ve exhausted their excess backlog and the business is stepping back down to lower revenue run rates. The company noted that their customers are having trouble absorbing/implementing all the products they’ve shipped over the past two quarters.”

Follow her on X, formerly known as Twitter, @emilyjjarvie

Read more on Proactive Investors CA

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Thu, 16 Nov 2023 04:08:00 -0600 en-ca text/html https://ca.investing.com/news/stock-market-news/cisco-price-target-lowered-by-analysts-on-excess-inventory-warning-3181022
Best Internet Service Providers in Cisco, Texas No result found, try new keyword!When you use links on our website, we may earn a fee. Why Trust U.S. News At U.S. News & World Report, we take an unbiased approach to our ratings. We adhere to strict editorial guidelines ... Mon, 17 Jul 2023 17:47:00 -0500 https://www.usnews.com/360-reviews/services/internet-providers/local/texas/cisco Edge router default settings caused massive Optus outage

Optus has submitted to the Senate Standing Committee on Environment and Communications a full account on what it thinks caused the massive outage last 8 November that crippled its subscribers: 90 Cisco provider edge routers automatically self-isolated to protect themselves from an overload of IP routing information.

Previously, the telco attributed the outage to a regular upgrade going wrong that fouled up its network.

It claimed that an "international peering network" had fed it bad data.

Last Monday, the company's spokesperson said: "At around 4:05am Wednesday morning, the Optus network received changes to routing information from an international peering network following a routine software upgrade."

"These routing information changes propagated through multiple layers in our network and exceeded preset safety levels on key routers which could not handle these. This resulted in those routers disconnecting from the Optus IP Core network to protect themselves."

According to news reports, the unnamed "international peering network" that contributed to the outage is run by its Singaporean parent company Singtel.

But Singel disputed the claims, pinpointing that the outage was caused by Optus' safety mechanisms, and not a routine software upgrade.

Optus confirmed Singtel's account in a submission filed late on Thursday, ahead of a senate appearance today.

The Optus report reads: "It is now understood that the outage occurred due to approximately 90 PE routers automatically self-isolating in order to protect themselves from an overload of IP routing information."

"These self-protection limits are default settings provided by the relevant global equipment vendor (Cisco)."

Optus said the unexpected overload of IP routing information occured after a "software upgrade at one of the Singtel internet exchange" in North America.

During the upgrade, Optus said its network received changes in routing information from an alternate Singtel peering router.

"These routing changes were propagated through multiple layers of our IP Core network."

Optus suggests the upgrade led to the bad route information being propagated. However, it did not explain further, but now said this "was not the cause of the incident in Australia."

One hundred fifty engineers and technicians are now working to restore the system, supported by another 250 staff and five vendors, according to the document.

For the first six hours of the outage, engineers tried to come up with explanations for the large-scale outage.

Theories include whether works overnight by Optus itself were the cause but it found no resolution.

It also explored the possibility of a DDoS attack, a network authentication issue, or problems with other vendors such as its content delivery network provider.

But its IPv6 line of enquiry became its "leading hypothesis for network restoration."

“Through this process, we identified that resetting routing connectivity addressed the loss of network services. This occurred at 10:21am."

Optus' engineers then performed the following steps:

1. Resetting and clearing routing connectivity on network elements which had disconnected themselves from the network.

2. Physically rebooting and reconnecting some network elements to restore connectivity.

3. Carefully and methodically re-introducing traffic onto the mobile data and voice core to avoid a signalling surge on the network.

Optus continued to investigate more on the matter, performing unspecified "resiliency" works on the network between 8 November to 13 November.

The submission also detailed its customer communications defence on the outage day, but will likely to be challenged in a senate inquiry.

Optus has offered a 200GB data to affected consumers, but some say this is not enough.

The data is not enough to compensate the affected operations of businesses which lost money during the outage. However, the telco argued that if there is an outage, businesses must be responsible to own a backup connectivity in the event service is down.

In its submission, Optus argued making a telco pay financial compensation for losses is not a precedent that should be set.

"However, there is no precedent for compensation being paid by telecommunications providers to all business customers who suffer a loss of business as a result of an outage of the kind that occurred on 8 November, either here or overseas."

It argued that there no precedent for essential services such as electricity providers to pay compensation for businesses losses when there is an outage.

Electricity networks do not compensate business customers for "consequential losses" such as wages. It cited Ausgrid, an NSW-based electricity provider, which stated: "There is no compensation granted for consequential loss such as wages, productivity or trade.”

Optus downplayed the outage, saying "it isn't the first to suffer a sizeable outage in Australia" nor would the 8 November outage be the last incident of its type.

"While every communications network provider wants to avoid such outcomes, it is an unfortunate reality in our reliant digital age that no communications network can completely protect against, nor prevent, these types of occurrences from ever happening – despite the investments made or resiliency efforts undertaken."

Thu, 16 Nov 2023 09:45:00 -0600 en-gb text/html https://itwire.com/it-industry-news/telecoms-and-nbn/edge-router-default-settings-caused-massive-optus-outage.html
Cisco slashes earnings outlook, sending its stock tumbling No result found, try new keyword!Cisco slashed its revenue forecast for the fiscal year, and its shares were plunging in Wednesday's extended session. Wed, 15 Nov 2023 11:26:00 -0600 en-us text/html https://www.msn.com/ Cisco offers light guidance as new product orders slow, sending its stock lower

Shares of Cisco Systems Inc. fell more than 11% in extended trading today as the company warned it will likely miss analysts’ expectations in its fiscal second quarter by a wide margin.

The company expects this to have a knock-on effect, and its forecast for the current fiscal year also came in low.

The disappointing guidance came in the wake of a solid earnings beat. The company reported first quarter earnings before certain costs such as stock compensation of $1.11 per share, with revenue up 8% from a year earlier to $14.67 billion. The results were better-than-expected, with analysts looking for earnings of just $1.03 per share on sales of $14.61 billion.

All told, Cisco reported a net income of $3.64 billion for the quarter, up from $2.67 billion a year earlier.

Cisco said its problem is that it has experienced a notable slowdown in new product orders during the quarter. This is because many of its clients are currently busy installing and implementing products that were delivered recently, over the prior three quarters, Cisco Chief Executive Chuck Robbins (pictured) said in a conference call with analysts.

During the COVID-19 pandemic, the company had been stuck with a backlog of unfulfilled orders caused by component shortages. But its supply chain constraints eased rapidly about a year ago as China exited its lockdown strategy, leading to a glut of product deliveries over the last four quarters. Now, customers have their hands full implementing all of those products.

“Our customers and our sales organizations have been very clear with us over the last 90 days that this is the issue,” Robbins said, though he also admitted that sales cycles are still longer than is usually the case.

According to Robbins, “customers are now taking time to onboard and deploy these heightened product deliveries,” hence the slowdown in new orders. He said it’s mainly larger enterprises, service providers and cloud customers that are facing these challenges, adding that the issue was “most pronounced in October.” On average, Cisco’s biggest customers are waiting to implement one to two quarters’ worth of shipped products, he added.

Cisco had a good quarter, but is now suffering from its post pandemic high, when it was finally able to deliver pandemic orders it could not fulfill due to supply chain challenges. Now that it has fulfilled those orders, the demand has weakened as enterprises are implementing and the channel reducing inventories. The good news is all product lines are growing, which has not been too often the case, and Cisco delivered approximately 1B more in profit on roughly 1B more in revenue, which means Chuck Robbins and team have kept costs constant and EPS per share are up a quarter. Let’s see if this trends continues.

Because of these customer issues, Cisco could only offer a much lower forecast than Wall Street analysts had been anticipating. Officials said they’re looking for earnings of between 82 and 84 cents in the second quarter, with revenue of $12.6 billion to $12.8 billion, implying a 7% decline from one year earlier. That compares very badly with the Street’s forecast of 99 cents pre share in earnings and $14.19 billion in sales.

For the full year, Cisco is reducing its revenue forecast while bumping up its view on earnings. The company now sees full-year earnings of between $3.87 and $3.93 on revenue of $53.8 billion to $55 billion. Previously, it had forecast a range of $3.19 to $3.32 in earnings and $57.0 billion to $58.2 billion in revenue. In any case, the new forecast is not great, as Wall Street is hoping for earnings of $4.05 per share on sales of $57.7 billion.

The after-hours stock decline masks the fact that Cisco delivered strong quarterly results, thanks to it finally being able to deliver pandemic-era orders that could not be fulfilled earlier, said Holger Mueller of Constellation Research Inc. “But now those orders have been shipped, it is faced with weakening demand as enterprise implement those products and the channel reduces inventories,” he explained.

Charles King of Pund-IT Inc. said Cisco has been caught on one of those “damned if you do, damned if you don’t situations”, because it did a great job in recovering from the pandemic-related supply chain chaos and has gotten back its manufacturing mojo. However, he said many of its customers have been slower off the mark. “Many are still struggling to deploy and configure the new kit they ordered months ago, so you can’t really blame them for slowing or stopping orders to deal with the backlog,” King said. “But investors appear to be blaming Cisco anyway, for failing to live up to analysts’ consensus. That may be short-sighted, but no one ever said that life, let alone the markets, are fair.”

In the longer term, Cisco’s prospects do look better. During the quarter, it announced that it intends to buy the data analytics and cybersecurity software giant Splunk Inc. in a bumper $28 billion deal, which would be its largest-ever acquisition. The move catapults Cisco, which is best known for its networking gear as well as other data center equipment, to the leading ranks of cybersecurity providers.

Robbins said at the time the deal was announced that the combination of Cisco’s and Splunk’s data would have real value for enterprises, allowing them to “move from threat detection and response to threat prediction and prevention.” He said it will enable Cisco to become one of the world’s largest software companies.

Besides its cybersecurity ambitions, Cisco has a lot of hope for artificial intelligence in the longer term. During the conference call, Robbins told analysts that his company believes it can win more than $1 billion worth of orders in fiscal 2025 for AI infrastructure from cloud providers alone. He said cloud providers are looking to move to “more of a standard, broad-based technology like Ethernet, where they can have multiple sources” to support AI networking workloads.

Mueller said it’s also notable that Cisco is running a tight ship in terms of its business expenditures. “Investors can be pleased that all of Cisco’s product lines grew during the previous quarter, which has not been the case too often,” he added. “That allowed Cisco to deliver approximately $1 billion in profit on almost $15 billion in revenue. That shows Cisco has kept its cost base constant, resulting in increased earnings per share. Cisco needs to continue this trend.”

The after-hours stock decline means that Cisco’s shares are now up just 12% in the year-to-date, trailing the wider S&P 500 index, which is up 17% for the year.

Photo: Fortune GLOBAL FORUM/Flickr

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Wed, 15 Nov 2023 09:55:00 -0600 en-US text/html https://siliconangle.com/2023/11/15/cisco-offers-light-guidance-new-product-orders-slow-sending-stock-lower/
CISCO REPORTS FIRST QUARTER EARNINGS

SAN JOSE, Calif., Nov. 15, 2023 /PRNewswire/ -- 

News Summary:

  • Strongest first quarter results in Cisco's history in terms of revenue and profitability with $14.7 billion in revenue, up 8% year over year; GAAP EPS $0.89, up 37% year over year, and Non-GAAP EPS $1.11, up 29% year over year
  • Progress on business model transformation in Q1 FY 2024:
    • Total software revenue up 13% year over year and software subscription revenue up 13% year over year
    • Total annualized recurring revenue (ARR) at $24.5 billion, up 5% year over year and product ARR up 10% year over year
    • Remaining performance obligations (RPO) at $34.8 billion, up 12% year over year and product RPO up 14% year over year
  • Strong Q1 revenue across Cisco product portfolio, driven by customers' investments in Generative AI, Cloud, Security, and Full Stack Observability
  • Q1 FY 2024 Results:
    • Revenue: $14.7 billion
      • Increase of 8% year over year
    • Earnings per Share: GAAP: $0.89; Non-GAAP: $1.11
      • GAAP EPS increased 37% year over year
      • Non-GAAP EPS increased 29% year over year
  • Q2 FY 2024 Guidance:
    • Revenue: $12.6 billion to $12.8 billion
    • Earnings per Share: GAAP: $0.59 to $0.64; Non-GAAP: $0.82 to $0.84
  • FY 2024 Guidance:
    • Revenue: $53.8 billion to $55.0 billion
    • Earnings per Share: GAAP: $2.97 to $3.08; Non-GAAP: $3.87 to $3.93

Cisco today reported first quarter results for the period ended October 28, 2023. Cisco reported first quarter revenue of $14.7 billion, net income on a generally accepted accounting principles (GAAP) basis of $3.6 billion or $0.89 per share, and non-GAAP net income of $4.5 billion or $1.11 per share.

"We had a solid start to fiscal 2024 with the strongest Q1 results in our history on both revenue and profitability," said Chuck Robbins, chair and CEO of Cisco. "We are confident in the foundational strength of our business and future growth opportunities fueled by AI, Security, Cloud, and Observability."

"In Q1, we delivered revenue and EPS at the high end or above our guidance range, generating strong operating leverage," said Scott Herren, CFO of Cisco. "We also saw double-digit year-over-year growth in software revenue, product ARR and total RPO. After customers implement large amounts of recently shipped product, we expect to see product order growth rates accelerate in the second half of the year. We are committed to delivering operating leverage and increasing capital returns to our shareholders."

GAAP Results




Q1 FY 2024


Q1 FY 2023


Vs. Q1 FY 2023

Revenue


$               14.7 billion


$               13.6 billion


8 %

Net Income


$                3.6  billion


$                2.7  billion


36 %

Diluted Earnings per Share (EPS)


$                      0.89


$                      0.65


37 %

 

Non-GAAP Results




Q1 FY 2024


Q1 FY 2023


Vs. Q1 FY 2023

Net Income


$               4.5   billion


$               3.5   billion


28 %

EPS


$                      1.11


$                      0.86


29 %

Reconciliations between net income, EPS, and other measures on a GAAP and non-GAAP basis are provided in the tables located in the section entitled "Reconciliations of GAAP to non-GAAP Measures."

Cisco Declares Quarterly Dividend

Cisco has declared a quarterly dividend of $0.39 per common share to be paid on January 24, 2024, to all stockholders of record as of the close of business on January 4, 2024. Future dividends will be subject to Board approval.

Financial Summary

All comparative percentages are on a year-over-year basis unless otherwise noted.

Q1 FY 2024 Highlights

Revenue -- Total revenue was $14.7 billion, up 8%, with product revenue up 9% and service revenue up 4%. Revenue by geographic segment was: Americas up 14%, EMEA flat, and APJC was down 3%. Product revenue performance reflected growth in Networking up 10%, Security up 4%, Observability up 21% and Collaboration up 3%.

Gross Margin -- On a GAAP basis, total gross margin, product gross margin, and service gross margin were 65.2%, 64.5%, and 67.3%, respectively, as compared with 61.2%, 59.2%, and 67.3%, respectively, in the first quarter of fiscal 2023.

On a non-GAAP basis, total gross margin, product gross margin, and service gross margin were 67.1%, 66.5%, and 69.0%, respectively, as compared with 63.0%, 61.0%, and 68.8%, respectively, in the first quarter of fiscal 2023.

Total gross margins by geographic segment were: 66.2% for the Americas, 69.5% for EMEA and 67.0% for APJC.

Operating Expenses -- On a GAAP basis, operating expenses were $5.3 billion, up 10%, and were 36.0% of revenue. Non-GAAP operating expenses were $4.5 billion, up 5%, and were 30.5% of revenue.

Operating Income -- GAAP operating income was $4.3 billion, up 21%, with GAAP operating margin of 29.2%. Non-GAAP operating income was $5.4 billion, up 24%, with non-GAAP operating margin at 36.6%.

Provision for Income Taxes -- The GAAP tax provision rate was 18.1%. The non-GAAP tax provision rate was 19.0%.

Net Income and EPS -- On a GAAP basis, net income was $3.6 billion, an increase of 36%, and EPS was $0.89, an increase of 37%. On a non-GAAP basis, net income was $4.5 billion, an increase of 28%, and EPS was $1.11, an increase of 29%.

Cash Flow from Operating Activities -- $2.4 billion for the first quarter of fiscal 2024, a decrease of 40% compared with $4.0 billion for the first quarter of fiscal 2023, primarily due to the timing of tax payments.

Balance Sheet and Other Financial Highlights

Cash and Cash Equivalents and Investments -- $23.5 billion at the end of the first quarter of fiscal 2024, compared with $26.1 billion at the end of fiscal 2023.

Remaining Performance Obligations (RPO) -- $34.8 billion, up 12% in total, with 51% of this amount to be recognized as revenue over the next 12 months. Product RPO were up 14% and service RPO were up 11%.

Deferred Revenue -- $25.7 billion, up 11% in total, with deferred product revenue up 12%. Deferred service revenue was up 11%.

Capital Allocation -- In the first quarter of fiscal 2024, we returned $2.8 billion to stockholders through share buybacks and dividends. We declared and paid a cash dividend of $0.39 per common share, or $1.6 billion, and repurchased approximately 23 million shares of common stock under our stock repurchase program at an average price of $54.53 per share for an aggregate purchase price of $1.3 billion. The remaining authorized amount for stock repurchases under the program is $9.7 billion with no termination date.

Acquisitions

In the first quarter of fiscal 2024, our closed acquisitions include:

  • Accedian, a privately held network performance monitoring company
  • Working Group Two, a privately held company that developed a cloud native mobile services platform
  • Oort, Inc., a privately held company focused on identity threat detection and response technology
  • SamKnows, a privately held broadband network monitoring company
  • Code BGP, Inc., a privately held border gateway protocol monitoring company

Cisco's Intent to Acquire Splunk

On September 21, 2023, we announced our intent to acquire Splunk Inc., a public cybersecurity and observability company. The acquisition is expected to close by the end of the third quarter of calendar year 2024, subject to regulatory approval and other customary closing conditions including approval by Splunk shareholders.

Guidance

Cisco saw a slowdown of new product orders in the first quarter of fiscal 2024 and believes the primary reason is that customers are currently focused on installing and implementing products in their environments following exceptionally strong product delivery over the past three quarters. Cisco estimates there are one to two quarters of shipped product orders still waiting to be implemented by its customers.

Cisco expects to achieve the following results for the second quarter of fiscal 2024:

Q2 FY 2024



Revenue


$12.6 billion - $12.8 billion

Non-GAAP gross margin rate


65% – 66%

Non-GAAP operating margin rate


31.5% – 32.5%

Non-GAAP EPS


$0.82 – $0.84

Cisco estimates that GAAP EPS will be $0.59 to $0.64 for the second quarter of fiscal 2024.

Cisco expects to achieve the following results for fiscal 2024:

FY 2024



Revenue


$53.8 billion - $55.0 billion

Non-GAAP EPS


$3.87 – $3.93

Cisco estimates that GAAP EPS will be $2.97 to $3.08 for fiscal 2024.

Our Q2 FY 2024 guidance assumes an effective tax provision rate of 17% for GAAP and 19% for non-GAAP results. Our FY 2024 guidance assumes an effective tax provision rate of 18% for GAAP and 19% for non-GAAP results.

A reconciliation between the Guidance on a GAAP and non-GAAP basis is provided in the tables entitled "GAAP to non-GAAP Guidance" located in the section entitled "Reconciliations of GAAP to non-GAAP Measures."

Editor's Notes:

  • Q1 fiscal year 2024 conference call to discuss Cisco's results along with its guidance will be held on Wednesday, November 15, 2023 at 1:30 p.m. Pacific Time. Conference call number is 1-888-848-6507 (United States) or 1-212-519-0847 (international).
  • Conference call replay will be available from 4:00 p.m. Pacific Time, November 15, 2023 to 4:00 p.m. Pacific Time, November 22, 2023 at 1-800-834-5839 (United States) or 1-203-369-3351 (international). The replay will also be available via webcast on the Cisco Investor Relations website at https://investor.cisco.com.
  • Additional information regarding Cisco's financials, as well as a webcast of the conference call with visuals designed to guide participants through the call, will be available at 1:30 p.m. Pacific Time, November 15, 2023. Text of the conference call's prepared remarks will be available within 24 hours of completion of the call. The webcast will include both the prepared remarks and the question-and-answer session. This information, along with the GAAP to non-GAAP reconciliation information, will be available on the Cisco Investor Relations website at https://investor.cisco.com.

 

CISCO SYSTEMS, INC.

CONSOLIDATED STATEMENTS OF OPERATIONS

(In millions, except per-share amounts)

(Unaudited) 



Three Months Ended


October 28,
2023


October 29,
2022

REVENUE:




Product

$       11,139


$       10,245

Service

3,529


3,387

Total revenue

14,668


13,632

COST OF SALES:




Product

3,957


4,179

Service

1,154


1,107

Total cost of sales

5,111


5,286

GROSS MARGIN

9,557


8,346

OPERATING EXPENSES:




Research and development

1,913


1,781

Sales and marketing

2,506


2,391

General and administrative

672


565

Amortization of purchased intangible assets

67


71

Restructuring and other charges

123


(2)

Total operating expenses

5,281


4,806

OPERATING INCOME

4,276


3,540

Interest income

360


169

Interest expense

(111)


(100)

Other income (loss), net

(83)


(134)

Interest and other income (loss), net

166


(65)

INCOME BEFORE PROVISION FOR INCOME TAXES

4,442


3,475

Provision for income taxes

804


805

NET INCOME

$         3,638


$         2,670





Net income per share:




Basic

$           0.90


$           0.65

Diluted

$           0.89


$           0.65

Shares used in per-share calculation:




Basic

4,057


4,108

Diluted

4,087


4,116

 

CISCO SYSTEMS, INC.

REVENUE BY SEGMENT

(In millions, except percentages)




Three Months Ended



October 28, 2023



Amount


Y/Y %

Revenue:





Americas


$           9,022


14 %

EMEA


3,664


— %

APJC


1,982


(3) %

Total


$         14,668


8 %


Amounts may not sum and percentages may not recalculate due to rounding.

 

CISCO SYSTEMS, INC.

GROSS MARGIN PERCENTAGE BY SEGMENT

(In percentages)




Three Months Ended



October 28, 2023

Gross Margin Percentage:



Americas


66.2 %

EMEA


69.5 %

APJC


67.0 %

 

CISCO SYSTEMS, INC.

REVENUE FOR GROUPS OF SIMILAR PRODUCTS AND SERVICES

(In millions, except percentages)




Three Months Ended



October 28, 2023



Amount


Y/Y %

Revenue:





Networking


$           8,822


10 %

Security


1,010


4 %

Collaboration


1,117


3 %

Observability


190


21 %

Total Product


11,139


9 %

Services


3,529


4 %

Total


$         14,668


8 %


Amounts may not sum and percentages may not recalculate due to rounding.


Effective for the first quarter of fiscal 2024, we began reporting our revenue in the following categories:  Networking, Security, Collaboration, Observability and Services. The reclassified product category revenue by quarter for fiscal 2021 through fiscal 2023, as well as other information is available on Cisco's Investor Relations website at https://investor.cisco.com/investor-relations/financial-information/Financial-Results/default.aspx.

 

CISCO SYSTEMS, INC.

CONDENSED CONSOLIDATED BALANCE SHEETS

(In millions)

(Unaudited)



October 28, 2023


July 29, 2023

ASSETS




Current assets:




Cash and cash equivalents

$                9,602


$              10,123

Investments

13,921


16,023

Accounts receivable, net of allowance of $82 at October 28, 2023 and $85 at July 29,
2023

4,833


5,854

Inventories

3,342


3,644

Financing receivables, net

3,414


3,352

Other current assets

4,547


4,352

Total current assets

39,659


43,348

Property and equipment, net

2,004


2,085

Financing receivables, net

3,324


3,483

Goodwill

38,900


38,535

Purchased intangible assets, net

1,914


1,818

Deferred tax assets

7,102


6,576

Other assets

5,879


6,007

TOTAL ASSETS

$              98,782


$            101,852

LIABILITIES AND EQUITY




Current liabilities:




Short-term debt

$                   990


$                1,733

Accounts payable

2,084


2,313

Income taxes payable

2,380


4,235

Accrued compensation

3,039


3,984

Deferred revenue

13,812


13,908

Other current liabilities

4,730


5,136

Total current liabilities

27,035


31,309

Long-term debt

6,660


6,658

Income taxes payable

5,790


5,756

Deferred revenue

11,847


11,642

Other long-term liabilities

2,240


2,134

Total liabilities

53,572


57,499

Total equity

45,210


44,353

TOTAL LIABILITIES AND EQUITY

$              98,782


$            101,852

 

CISCO SYSTEMS, INC.

CONSOLIDATED STATEMENTS OF CASH FLOWS

(In millions)

(Unaudited)



Three Months Ended


October 28,
2023


October 29,
2022

Cash flows from operating activities:




Net income

$              3,638


$              2,670

Adjustments to reconcile net income to net cash provided by operating activities:




Depreciation, amortization, and other

401


415

Share-based compensation expense

661


496

Provision (benefit) for receivables

4


7

Deferred income taxes

(513)


(366)

(Gains) losses on divestitures, investments and other, net

89


131

Change in operating assets and liabilities, net of effects of acquisitions and divestitures:




Accounts receivable

979


1,119

Inventories

307


(108)

Financing receivables

25


556

Other assets

(290)


(316)

Accounts payable

(235)


42

Income taxes, net

(1,773)


20

Accrued compensation

(908)


(384)

Deferred revenue

259


(78)

Other liabilities

(273)


(242)

Net cash provided by operating activities

2,371


3,962

Cash flows from investing activities:




Purchases of investments

(1,850)


(1,943)

Proceeds from sales of investments

1,280


407

Proceeds from maturities of investments

2,497


971

Acquisitions, net of cash and cash equivalents acquired and divestitures

(876)


Purchases of investments in privately held companies

(13)


(48)

Return of investments in privately held companies

47


10

Acquisition of property and equipment

(134)


(176)

Other

1


(20)

Net cash provided by (used in) provided by investing activities

952


(799)

Cash flows from financing activities:




Repurchases of common stock - repurchase program

(1,300)


(556)

Shares repurchased for tax withholdings on vesting of restricted stock units

(153)


(108)

Short-term borrowings, original maturities of 90 days or less, net


(602)

Repayments of debt

(750)


Dividends paid

(1,580)


(1,560)

Other

(17)


(29)

Net cash used in financing activities

(3,800)


(2,855)

Effect of foreign currency exchange rate changes on cash, cash equivalents, restricted cash and
restricted cash equivalents

(45)


(95)

Net increase (decrease) in cash, cash equivalents, restricted cash and restricted cash equivalents

(522)


213

Cash, cash equivalents, restricted cash and restricted cash equivalents, beginning of period

11,627


8,579

Cash, cash equivalents, restricted cash and restricted cash equivalents, end of period

$            11,105


$              8,792

Supplemental cash flow information:




Cash paid for interest

$                 128


$                 114

Cash paid for income taxes, net

$              3,090


$              1,150

 

CISCO SYSTEMS, INC.

REMAINING PERFORMANCE OBLIGATIONS

(In millions, except percentages)



October 28, 2023


July 29, 2023


October 29, 2022


Amount


Y/Y%


Amount


Y/Y%


Amount


Y/Y%

Product

$    16,011


14 %


$    15,802


12 %


$    14,013


5 %

Service

18,742


11 %


19,066


9 %


16,897


1 %

Total

$    34,753


12 %


$    34,868


11 %


$    30,910


3 %


We expect 51% of total RPO at October 28, 2023 will be recognized as revenue over the next 12 months.

 

CISCO SYSTEMS, INC.

DEFERRED REVENUE

(In millions)



October 28,
2023


July 29,
2023


October 29,
2022

Deferred revenue:






Product

$       11,689


$       11,505


$       10,404

Service

13,970


14,045


12,615

Total

$       25,659


$       25,550


$       23,019

Reported as:






Current

$       13,812


$       13,908


$       12,578

Noncurrent

11,847


11,642


10,441

Total

$       25,659


$       25,550


$       23,019

 

CISCO SYSTEMS, INC.

DIVIDENDS PAID AND REPURCHASES OF COMMON STOCK

(In millions, except per-share amounts)




DIVIDENDS


STOCK REPURCHASE PROGRAM


TOTAL

Quarter Ended


Per Share


Amount


Shares


Weighted-
Average Price
per Share


Amount


Amount

Fiscal 2024













October 28, 2023


$             0.39


$          1,580


23


$          54.53


$           1,252


$          2,832

Fiscal 2023













July 29, 2023


$             0.39


$          1,589


25


$          50.49


$           1,254


$          2,843

April 29, 2023


$             0.39


$          1,593


25


$          49.45


$           1,259


$          2,852

January 28, 2023


$             0.38


$          1,560


26


$          47.72


$           1,256


$          2,816

October 29, 2022


$             0.38


$          1,560


12


$          43.76


$              502


$          2,062

 

CISCO SYSTEMS, INC.

RECONCILIATIONS OF GAAP TO NON-GAAP MEASURES


GAAP TO NON-GAAP NET INCOME

(In millions)



Three Months Ended


October 28,
2023


October 29,
2022

GAAP net income

$           3,638


$           2,670

Adjustments to cost of sales:




Share-based compensation expense

103


81

Amortization of acquisition-related intangible assets

181


153

Acquisition-related/divestiture costs


2

Total adjustments to GAAP cost of sales

284


236

Adjustments to operating expenses:




Share-based compensation expense

550


415

Amortization of acquisition-related intangible assets

67


71

Acquisition-related/divestiture costs

75


75

Russia-Ukraine war costs

(2)


3

Significant asset impairments and restructurings

123


(2)

Total adjustments to GAAP operating expenses

813


562

Adjustments to interest and other income (loss), net:




(Gains) and losses on investments

51


109

Total adjustments to GAAP interest and other income (loss), net

51


109

Total adjustments to GAAP income before provision for income taxes

1,148


907

Income tax effect of non-GAAP adjustments

(258)


(192)

Significant tax matters


164

Total adjustments to GAAP provision for income taxes

(258)


(28)

Non-GAAP net income

$           4,528


$           3,549

 

CISCO SYSTEMS, INC.

RECONCILIATIONS OF GAAP TO NON-GAAP MEASURES


GAAP TO NON-GAAP EPS



Three Months Ended


October 28,
2023


October 29,
2022

GAAP EPS

$              0.89


$              0.65

Adjustments to GAAP:




Share-based compensation expense

0.16


0.12

Amortization of acquisition-related intangible assets

0.06


0.05

Acquisition-related/divestiture costs

0.02


0.02

Significant asset impairments and restructurings

0.03


(Gains) and losses on investments

0.01


0.03

Income tax effect of non-GAAP adjustments

(0.06)


(0.05)

Significant tax matters


0.04

Non-GAAP EPS

$              1.11


$              0.86


Amounts may not sum due to rounding.

 

CISCO SYSTEMS, INC.

RECONCILIATIONS OF GAAP TO NON-GAAP MEASURES


GROSS MARGINS, OPERATING EXPENSES, OPERATING MARGINS, INTEREST AND OTHER INCOME (LOSS), NET, 

AND NET INCOME

(In millions, except percentages)



Three Months Ended


October 28, 2023


Product
Gross
Margin


Service
Gross
Margin


Total
Gross
Margin


Operating
Expenses


Y/Y


Operating
Income


Y/Y


Interest
and
other
income
(loss),
net


Net
Income


Y/Y

GAAP amount

$  7,182


$  2,375


$  9,557


$ 5,281


10 %


$ 4,276


21 %


$  166


$  3,638


36 %

% of revenue

64.5 %


67.3 %


65.2 %


36.0 %




29.2 %




1.1 %


24.8 %



Adjustments to GAAP amounts:

















Share-based compensation expense

42


61


103


550




653





653



Amortization of acquisition-related
intangible assets

181



181


67




248





248



Acquisition/divestiture-related costs




75




75





75



Significant asset impairments and
restructurings




123




123





123



Russia-Ukraine war costs




(2)




(2)





(2)



(Gains) and losses on investments










51


51



Income tax effect/significant tax
matters











(258)



Non-GAAP amount

$  7,405


$  2,436


$  9,841


$ 4,468


5 %


$ 5,373


24 %


$  217


$  4,528


28 %

% of revenue

66.5 %


69.0 %


67.1 %


30.5 %




36.6 %




1.5 %


30.9 %



 


Three Months Ended


October 29, 2022


Product
Gross
Margin


Service
Gross
Margin


Total
Gross
Margin


Operating
Expenses


Operating

Income


Interest
and
other
income
(loss),
net


Net

Income

GAAP amount

$   6,066


$   2,280


$   8,346


$   4,806


$   3,540


$       (65)


$   2,670

% of revenue

59.2 %


67.3 %


61.2 %


35.3 %


26.0 %


(0.5) %


19.6 %

Adjustments to GAAP amounts:














Share-based compensation expense

31


50


81


415


496



496

Amortization of acquisition-related
intangible assets

153



153


71


224



224

Acquisition/divestiture-related costs

2



2


75


77



77

Significant asset impairments and
restructurings




(2)


(2)



(2)

Russia-Ukraine war costs




3


3



3

(Gains) and losses on investments






109


109

Income tax effect/significant tax
matters







(28)

Non-GAAP amount

$   6,252


$   2,330


$   8,582


$   4,244


$   4,338


$        44


$   3,549

% of revenue

61.0 %


68.8 %


63.0 %


31.1 %


31.8 %


0.3 %


26.0 %


Amounts may not sum and percentages may not recalculate due to rounding.

 

CISCO SYSTEMS, INC.

RECONCILIATIONS OF GAAP TO NON-GAAP MEASURES


EFFECTIVE TAX RATE

(In percentages)



Three Months Ended


October 28,
2023


October 29,
2022

GAAP effective tax rate

18.1 %


23.2 %

Total adjustments to GAAP provision for income taxes

0.9 %


(4.2) %

Non-GAAP effective tax rate

19.0 %


19.0 %

 

GAAP TO NON-GAAP GUIDANCE


Q2 FY 2024


Gross Margin
Rate


Operating Margin
Rate


Earnings per
Share (1)

GAAP


62.5% – 63.5%


22.5% – 23.5%


$0.59 – $0.64

Estimated adjustments for:







Share-based compensation expense


1.0 %


6.0 %


$0.14 – $0.15

Amortization of acquisition-related intangible assets and acquisition/divestiture-related costs


1.5 %


2.5 %


$0.05 – $0.06

Significant asset impairments and restructurings



0.5 %


$0.01 – $0.02

Non-GAAP


65% – 66%


31.5% – 32.5%


$0.82 – $0.84

 

FY 2024


Earnings per
Share (1)

GAAP


$2.97 – $3.08

Estimated adjustments for:



Share-based compensation expense


$0.59 – $0.61

Amortization of acquisition-related intangible assets and acquisition/divestiture-related costs


$0.22 – $0.24

Significant asset impairments and restructurings


$0.03 – $0.04

(Gains) and losses on investments


$0.01

Non-GAAP


$3.87 – $3.93


(1) Estimated adjustments to GAAP earnings per share are shown after income tax effects.


Except as noted above, this guidance does not include the effects of any future acquisitions/divestitures, asset impairments, Russia-Ukraine war costs, restructurings, (gains) and losses on investments and significant tax matters or other events, which may or may not be significant unless specifically stated.

Forward Looking Statements, Non-GAAP Information and Additional Information
This release may be deemed to contain forward-looking statements, which are subject to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements include, among other things, statements regarding future events (such as our confidence in the strength of our business, future growth opportunities in AI, Security, Cloud, and Observability, product order growth rates, and our commitment to delivering operating leverage and increasing capital returns to our shareholders) and the future financial performance of Cisco (including the guidance for Q2 FY 2024 and full year FY 2024) that involve risks and uncertainties. Readers are cautioned that these forward-looking statements are only predictions and may differ materially from actual future events or results due to a variety of factors, including: business and economic conditions and growth trends in the networking industry, our customer markets and various geographic regions; global economic conditions and uncertainties in the geopolitical environment; our development and use of artificial intelligence; overall information technology spending; the growth and evolution of the Internet and levels of capital spending on Internet-based systems; variations in customer demand for products and services, including sales to the service provider market and other customer markets; the return on our investments in certain priorities, key growth areas, and in certain geographical locations, as well as maintaining leadership in Networking and services; the timing of orders and manufacturing and customer lead times; supply constraints; changes in customer order patterns or customer mix; insufficient, excess or obsolete inventory; variability of component costs; variations in sales channels, product costs or mix of products sold; our ability to successfully acquire businesses and technologies and to successfully integrate and operate these acquired businesses and technologies; our ability to achieve expected benefits of our partnerships; increased competition in our product and service markets, including the data center market; dependence on the introduction and market acceptance of new product offerings and standards; rapid technological and market change; manufacturing and sourcing risks; product defects and returns; litigation involving patents, other intellectual property, antitrust, stockholder and other matters, and governmental investigations; our ability to achieve the benefits of restructurings and possible changes in the size and timing of related charges; cyber attacks, data breaches or other incidents; vulnerabilities and critical security defects; our ability to protect personal data; evolving regulatory uncertainty; terrorism; natural catastrophic events (including as a result of global climate change); any pandemic or epidemic; our ability to achieve the benefits anticipated from our investments in sales, engineering, service, marketing and manufacturing activities; our ability to recruit and retain key personnel; our ability to manage financial risk, and to manage expenses during economic downturns; risks related to the global nature of our operations, including our operations in emerging markets; currency fluctuations and other international factors; changes in provision for income taxes, including changes in tax laws and regulations or adverse outcomes resulting from examinations of our income tax returns; potential volatility in operating results; and other factors listed in Cisco's most exact report on Form 10-K filed on September 7, 2023. The financial information contained in this release should be read in conjunction with the consolidated financial statements and notes thereto included in Cisco's most exact report on Form 10-K as it may be amended from time to time. Cisco's results of operations for the three months ended October 28, 2023 are not necessarily indicative of Cisco's operating results for any future periods. Any projections in this release are based on limited information currently available to Cisco, which is subject to change. Although any such projections and the factors influencing them will likely change, Cisco will not necessarily update the information, since Cisco will only provide guidance at certain points during the year. Such information speaks only as of the date of this release.

This release includes non-GAAP net income, non-GAAP gross margins, non-GAAP operating expenses, non-GAAP operating income and margin, non-GAAP effective tax rates, non-GAAP interest and other income (loss), net, and non-GAAP net income per share data for the periods presented. It also includes future estimated ranges for gross margin, operating margin, tax provision rate and EPS on a non-GAAP basis.

These non-GAAP measures are not in accordance with, or an alternative for, measures prepared in accordance with generally accepted accounting principles and may be different from non-GAAP measures used by other companies. In addition, these non-GAAP measures are not based on any comprehensive set of accounting rules or principles. Cisco believes that non-GAAP measures have limitations in that they do not reflect all of the amounts associated with Cisco's results of operations as determined in accordance with GAAP and that these measures should only be used to evaluate Cisco's results of operations in conjunction with the corresponding GAAP measures.

Cisco believes that the presentation of non-GAAP measures when shown in conjunction with the corresponding GAAP measures, provides useful information to investors and management regarding financial and business trends relating to its financial condition and its historical and projected results of operations.

For its internal budgeting process, Cisco's management uses financial statements that do not include, when applicable, share-based compensation expense, amortization of acquisition-related intangible assets, acquisition-related/divestiture costs, significant asset impairments and restructurings, significant litigation settlements and other contingencies, Russia-Ukraine war costs, gains and losses on investments, the income tax effects of the foregoing and significant tax matters. Cisco's management also uses the foregoing non-GAAP measures, in addition to the corresponding GAAP measures, in reviewing the financial results of Cisco. In prior periods, Cisco has excluded other items that it no longer excludes for purposes of its non-GAAP financial measures. From time to time in the future there may be other items that Cisco may exclude for purposes of its internal budgeting process and in reviewing its financial results. For additional information on the items excluded by Cisco from one or more of its non-GAAP financial measures, refer to the Form 8-K regarding this release furnished today to the Securities and Exchange Commission.

Annualized recurring revenue represents the annualized revenue run-rate of active subscriptions, term licenses, operating leases and maintenance contracts at the end of a reporting period, net of rebates to customers and partners as well as certain other revenue adjustments. Includes both revenue recognized ratably as well as upfront on an annualized basis.

About Cisco

Cisco CSCO is the worldwide technology leader that securely connects everything to make anything possible. Our purpose is to power an inclusive future for all by helping our customers reimagine their applications, power hybrid work, secure their enterprise, transform their infrastructure, and meet their sustainability goals. Discover more at The Newsroom and follow us on X at @Cisco.

Copyright © 2023 Cisco and/or its affiliates. All rights reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to: www.cisco.com/go/trademarks. Third-party trademarks mentioned in this document are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. This document is Cisco Public Information.

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SOURCE Cisco Systems, Inc.

© 2023 Benzinga.com. Benzinga does not provide investment advice. All rights reserved.

Wed, 15 Nov 2023 02:05:00 -0600 en text/html https://www.benzinga.com/pressreleases/23/11/n35814857/cisco-reports-first-quarter-earnings
AVI-SPL Wins Cisco 2023 Reimagine Workspaces Partner of the Year – Americas

AVI-SPL, the global provider of digital enablement solutions has won the Cisco Webex Reimagine Workspaces Partner of the Year – Americas award for 2023. Per a statement, the award recognizes a solutions provider that has had the most success selling and implementing Cisco Video Devices to help customers create best-in-class workspaces.

AVI-SPL has been a Cisco solutions provider for more than a decade, the company says. It thus continues to deepen and expand the expertise in its Cisco practice to guide companies everywhere. With this, it aims to reimagine the workplace for better employee, partner and customer engagement as new hybrid work models take hold. In Cisco fiscal year (FY) 2023, AVI-SPL ranked as the #3 video devices partner in the U.S. and globally.

“Cisco’s recognition of AVI-SPL as a leading workspaces partner speaks volumes to our ability to confidently guide customers to reimagine and realize the modern work experience,” says Tom Nyhus, AVI-SPL vice president of the Cisco practice. “By embracing Cisco Webex’s innovative, leading-edge roadmap and programs, together we’ve helped global companies stay securely connected and productive from anywhere.”

The partnership between Cisco and AVI-SPL grew significantly in 2023 with new, joint go-to-market efforts. Per a statement, AVI-SPL led the way with the new Cisco Webex Hardware as a Service (HaaS) program. It thus became one of the first partners to conduct a customer pilot of the program. AVI-SPL also beta-tested new video devices and provided feedback through Cisco’s Video Champions Advisory Council around market trends and customer needs.

The Cisco 2023 Webex Partner Award honors partners who have developed and delivered exceptional Cisco-based solutions and services during the past year.

Cisco announced the Annual Partner Awards during the WebexOne 2023 conference on October 25, 2023. Additional details on the 2023 awards are available on the Cisco Webex blog.

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Wed, 01 Nov 2023 03:09:00 -0500 en text/html https://www.commercialintegrator.com/news/avi-spl-cisco-2023-reimagine-workspaces-partner-of-the-year-americas/
5 Companies That Came To Win This Week

Channel News

Rick Whiting

For the week ending Nov. 10, CRN takes a look at the companies that brought their ‘A’ game to the channel including Cisco Systems, Palo Alto Networks, Commvault, NTT Data and ConnectWise.

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The Week Ending Nov. 10

Topping this week’s Came to Win list is Cisco Systems, which used this week’s Partner Summit to boost support for MSPs and expand the functionality of its Partner Experience Platform.

Also making the list are cybersecurity pacesetter Palo Alto Networks and IT service provider NTT Data both make this week’s list for making savvy strategic acquisitions. Commvault debuts a new cloud-based technology that expands the company’s offerings beyond traditional disaster recovery into “cyber resiliency.” And ConnectWise wins applause for launching a number of new RPA and AI tools to assist its MSP customers.

Cisco Steps Up Support For MSPs, Expands Partner Experience Platform

Cisco Systems made some big channel moves at its Partner Summit 2023 this week including introducing its first-ever support offer for managed service providers and adding new features to the Partner Experience Platform (PXP) that partners use to manage their relationship with the vendor.

The announcements reflect the larger role that partners will play in delivering managed and support services to customers.

The new Partner Advanced Support for Providers gives MSPs more choice and higher levels of support through the Cisco Technical Assistance Center so they can proactively prevent disruptions and speed time to resolution of customer issues.

The initiative includes wider access for MSPs to the CX Partner Network (previously Partner Lifecycle Services), including a digital interface between partners own ticketing and IT service management systems and Cisco’s IT service management systems. That will allow Cisco to share automation and information with MSP partners to help resolve customer problems more quickly.

The new PXP functionality is designed to provide partners with API connections to PXP tools such as Growth Finder and predictive modeling capabilities that help partners boost recurring revenue by providing insights into whitespace, cross-sell and upsell opportunities.

Cisco also used the partner event as the launch pad for three new Success Tracks: Collaboration Devices, Wide Area Network (including SD-WAN) and Cloud Networking. The company also unveiled new Managed XDR and Managed Firewall partner managed-ready offers. And Cisco detailed plans to continue building out its Solution Specializations portfolio for partners.

Palo Alto Networks To Acquire Secure Web Browser Startup Talon

Making its second strategic acquisition in just one week, Palo Alto Networks this week struck a deal to buy secure web browser developer Talon Cyber Security for an undisclosed sum.

Talon offers a secure Chro­mium-based web browser, aimed at helping to protect organizations with hybrid environments. Palo Alto Networks will incorporate Talon’s technology into its fast-growing secure access service edge platform, Prisma SASE.

Just last week Palo Alto Networks disclosed a deal to acquire Dig Security, a developer of data security posture management technology.

While Palo Alto Networks did not disclose the price tag of either acquisition, published reports said the deals combined are worth more than $1 billion.

Before these most exact acquisitions Palo Alto Networks had gone nearly a year without any M&A activity.

NTT Data To Buy SAP, ServiceNow Standout Sapphire

Speaking of strategic acquisitions, NTT Data makes this week’s Came to Win list for its plan to buy Sapphire, a London-based solution provider with deep expertise around SAP and ServiceNow technology for small and mid-market customers.

With the acquisition NTT Data is looking to expand its global sales reach and customer base among SAP and ServiceNow clients and become a premier provider of SAP systems integration services.

Sapphire is especially strong in the SAP arena with its development and consulting services, especially around finance and logistics. The acquisition is also expected to expedite NTT Data’s move into SAP S/4HANA cloud applications.

Sapphire also partners with Amazon Web Services, Infor and Hexagon. The company boasts operations in the U.S. and U.K. with support teams in India, South Africa, Argentina, Lebanon and the Philippines. NTT Data plans to leverage Sapphire to expand its reach among mid-market customers in the U.S. and U.K.

New Commvault Cloud Targets Cyber Resilience With AI, Metallic SaaS Tech

Data protection and management technology developer Commvault took a big step in the cyber resiliency area this week with new cloud-based technology aimed at protecting data against ransomware and other security attacks, regardless of where data is located.

The company said the new offering, Commvault Cloud, Powered By Metallic AI, is the only cyber resilience platform built for the hybrid world.

“And when I say hybrid world, I mean we don’t care if that’s running in the cloud,” said Tim Zonca, Commvault vice president of portfolio marketing. “We don’t care if it’s running on prem. We assume it’s all over the place. And this is important because customers, as they have data distributed across more and more places—clouds, regions, applications, on-prem data centers—it’s just daunting and hard to manage it and protect it all. And in the gaps across all of that distributed data is where ransomware thrives.”

Commvault partners applauded the vendor’s move to expand its strategy beyond traditional disaster recovery to include ransomware preparedness, cybersecurity and cyber-defense.

ConnectWise Boosts Support For MSPs With New RPA Tool And AI-Powered Products

ConnectWise is expanding the capabilities of its Asio system, the vendor’s platform-as-a-service system for MSPs, with new robotic process automation (RPA) technology that uses hyperautomation to simplify the creation, deployment and management of software robots that mirror human actions when interacting with digital environments.

ConnectWise, which unveiled the new capabilities at its IT Nation event this week, said the RPA tool will help MSPs curb costs while also providing a solution for talent shortages by enabling teams to automate repetitive, time-consuming processes.

The Tampa, Fla.-based vendor also unveiled a visual workflow orchestration feature on the Asio platform that MSPs can use to automate across multiple ConnectWise products and third-party solutions.

The company also debuted ConnectWise Sidekick, an AI companion designed for faster problem resolution, automation of complex tasks and increased efficiency. Sidekick leverages ConnectWise’s generative AI models and large language models to automates tasks such as generating PowerShell scripts, ticket categorization, summarization, and providing resolutions and automated responses to end users.

Rick Whiting

Rick Whiting has been with CRN since 2006 and is currently a feature/special projects editor. Whiting manages a number of CRN’s signature annual editorial projects including Channel Chiefs, Partner Program Guide, Big Data 100, Emerging Vendors, Tech Innovators and Products of the Year. He also covers the Big Data beat for CRN. He can be reached at rwhiting@thechannelcompany.com.

Fri, 10 Nov 2023 03:19:00 -0600 en text/html https://www.crn.com/news/channel-news/5-companies-that-came-to-win-this-week-nov-10
CallTower Earns Prestigious Cisco Powered Premiere Provider Worldwide Designation

Salt Lake City, UT, Rochester, NY, Oct. 25, 2023 (GLOBE NEWSWIRE) -- CallTower, a renowned name in the orbit of cloud-based unified communications, contact center, and collaboration solutions, has reached the pinnacle of success by earning the coveted Premier Provider Worldwide designation through their esteemed partnership with Cisco. 

This remarkable achievement is a testament to CallTower’s unwavering commitment to excellence and their dedication to delivering cutting-edge communication and collaboration solutions. Through this prestigious partnership, CallTower has surpassed all eligibility criteria, solidifying their position as a Premier Provider worldwide. 

In addition to this remarkable milestone, CallTower has also secured multiple Cisco Powered Service designations in the categories of Webex Calling and Webex Contact Center. These designations unlock more benefits and value to help you build your managed service practice. Being a Cisco Premier Provider worldwide reaffirms to our partners and customers the dedication and investment CallTower drives to provide the best solution to our customers globally.  

CallTower’s standout offering, Webex Calling brings together voice and video calls, messaging, and collaboration under one roof, offering unparalleled convenience and efficiency for organizations of all sizes. With a strong focus on scalability and security, this solution is engineered to meet the diverse needs of modern businesses along with Webex Calling, CallTower also provides the ultimate customer service solution with Webex Contact Center.  Its comprehensive, fully customizable, and highly secure platform is tailored to address the intricate needs of some of the largest contact centers globally. This innovative solution equips businesses with the tools and features required to provide seamless, omnichannel customer experiences, ensuring exceptional speed and accuracy. Notably, this solution significantly enhances customer satisfaction, issue resolution, and the overall productivity of call agents. 

CallTower’s journey to achieving the Premier Provider designation in their Cisco Webex partnership underscores their unwavering commitment to delivering top-tier communication and collaboration solutions on a global scale. With this milestone, CallTower affirms its position as a leader in the industry, empowering businesses to achieve greater efficiency, security, and customer satisfaction. 

Commenting on this milestone, Doug Larsen, VP of Product and Software, at CallTower, expressed his excitement, stating, "As we mark this significant milestone, CallTower stands at the forefront of the industry, showcasing our dedication to providing cutting-edge unified communications, contact center, and collaboration solutions. Our Premier Provider status in the global Cisco Webex partnership is a testament to our unwavering commitment to excellence and innovation."  

About CallTower    
Since its inception in 2002, CallTower has evolved into a worldwide cloud-based, enterprise-class Unified Communications, Contact Center, and Collaboration solutions provider for growing organizations worldwide. CallTower provides, integrates, and supports industry-leading solutions, including Cisco® Webex Calling, Cisco® CCPP, Operator Connect for Microsoft® Teams, Teams Direct Routing, GCC High Teams Direct Routing, Office 365, Zoom (BYOC), Zoom Phone, and four contact center options.  

For more information, contact marketing@calltower.com 


Kade Herbert
CallTower, Inc.
8003475444
marketing@calltower.com
Tue, 24 Oct 2023 19:05:00 -0500 en text/html https://www.morningstar.com/news/globe-newswire/8964986/calltower-earns-prestigious-cisco-powered-premiere-provider-worldwide-designation




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