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500-052 Deploying Cisco Unified Contact Center Express (UCCXD)

Exam Number : 500-052 UCCXD
Exam Title : Deploying Cisco Unified Contact Center Express
Duration : 60 Minutes (45-55 questions)
Available Languages : English
Register : Pearson VUE

The Deploying Cisco Unified Contact Center Express (500-052) test is a 60 -minute test with 45 - 55 questions. This test tests a candidate's knowledge of the design, implementation, and operation of Cisco Contact Center Express version 11.0 deployments. Candidates can prepare for this test by taking the Deploying Cisco Unified Contact Center Express (UCCXD) version 6.0 course, which is based on the UCCX version 11.0 release.
The following subjects are general guidelines for the content likely to be included on the exam. However, other related subjects may also appear on any specific delivery of the exam. In order to better reflect the contents of the test and for clarity purposes, the guidelines below may change at any time without notice.

Design a Unified Contact Center Express System Deployment (32%)
- Perform customer capacity planning
- Determine customer required features
- Evaluate and recommend different configuration options
- Identify available configuration and ordering tools

Implement a Unified Contact Center Express System (40%)
- Describe the process for installing Unified Contact Center Express software and hardware
- Describe the process to configure Unified Contact Center Express software and provision the users to meet customer requirements
- Describe the process of using the Unified Contact Center Express Application Editor
- Examine the Cisco Business Edition 6000 competitive landscape

Operate a Unified Contact Center Express System (28%)
- Identify basic Unified Contact Center Express user tasks
- Identify process and tools available for troubleshooting Unified Contact Center Express
- Identify process and tools available for monitoring system operations in Unified Contact Center Express
- Identify process and tools available for patching, upgrading systems, and license additions for Unified Contact Center Express
Deploying Cisco Unified Contact Center Express (UCCXD)
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Deploying Cisco Unified Contact Center Express (UCCXD)
Question: 192
Refer to the exhibit.
Mary is sending an instant message to Robert. The message will be broken into a series of packets that will traverse all network devices. What addresses will populate these packets as they are forwarded from Router1 to Router2?
A. Option A
B. Option B
C. Option C
D. Option D
E. Option E
Answer: B
The Source and Destination IP address is not going to change. Host 1 IP address will stay as being the source IP and the Host 2 IP address will stay the destination IP address. Those two are not going to change.
For the MAC address it is going to change each time it goes from one hope to another. (Except switches… they don’t change anything)
Frame leaving HOST 1 is going to have a source MAC of Host 1 and a destination MAC of Router 1.
Router 1 is going to strip that info off and then will make the source MAC address of Router1’s exiting interface, and making Router2’s interface as the destination MAC address.
Then the same will happen… Router2 is going to change the source/destination info to the source MAC being the Router2 interface that it is going out, and the destination will be Host2’s MAC address.
Question: 193
Refer to the exhibit.
As packets travel from Mary to Robert, which three devices will use the destination MAC address of the packet to determine a forwarding path? (Choose three.)
A. Hub1
B. Switch1
C. Router1
D. Switch2
E. Router2
F. Switch3
Answer: BDF
Switches use the destination MAC address information for forwarding traffic, while routers use the destination IP address information.
Local Area Networks employ Layer 2 Switches and Bridges to forward and filter network traffic. Switches and Bridges operate at the Data Link Layer of the Open System Interconnect Model (OSI). Since Switches and Bridges operate
at the Layer 2 they operate more intelligently than hubs, which work at Layer 1 (Physical Layer) of the OSI. Because the switches and bridges are able to listen to the traffic on the wire to examine the source and destination MAC
address. Being able to listen to the traffic also allows the switches and bridges to compile a MAC address table to better filter and forward network traffic.
To accomplish the above functions switches and bridges carry out the following tasks:
MAC address learning by a switch or a bridge is accomplished by the same method. The switch or bridge listens to each device connected to each of its ports and scan the incoming frame for the source MAC address. This creates a
MAC address to port map that is cataloged in the switches/bridge MAC database. Another name for the MAC address table is content addressable memory or CAM table.
When a switch or bridge is listening to the network traffic, it receives each frame and compares it to the MAC address table. By checking the MAC table the switch/ bridge are able o determine which port the frame came in on. If the
frame is on the MAC table the frame is filtered or transmitted on only that port. If the switch determines that the frame is not on the MAC table, the frame is forwarded out to all ports except the incoming port.
Question: 194
Refer to the exhibit.
The host in Kiev sends a request for an HTML document to the server in Minsk. What will be the source IP address of the packet as it leaves the Kiev router?
Answer: E
Although the source and destination MAC address will change as a packet traverses a network, the source and destination IP address will not unless network address translation (NAT) is being done, which is not the case here.
Question: 195
Which network device functions only at Layer 1 of the OSI model?
A. Option A
B. Option B
C. Option C
D. Option D
E. Option E
Answer: B
Most hubs are amplifying the electrical signal; therefore, they are really repeaters with several ports. Hubs and repeaters are Layer 1 (physical layer) devices.
Question: 196
Refer to the exhibit.
HostX is transferring a file to the FTP server. Point A represents the frame as it goes toward the Toronto router. What will the Layer 2 destination address be at this point?
A. abcd.1123.0045
C. aabb.5555.2222
E. abcd.2246.0035
Answer: E
For packets destined to a host on another IP network, the destination MAC address will be the LAN interface of the router. Since the FTP server lies on a different network, the host will know to send the frame to its default gateway,
which is Toronto.
Question: 197
Refer to the exhibit.
If host A sends an IP packet to host B, what will the source physical address be in the frame when it reaches host B?
C. A1:A1:A1:A1:A1:A1
D. B2:B2:B2:B2:B2:B2
E. C3:C3:C3:C3:C3:C3
F. D4:D4:D4:D4:D4:D4
Answer: E
When packets transfer from one host to another across a routed segment, the source IP address always remains the same source IP address, and the source physical (MAC) address will be the existing routerâs interface address.
Similarly, the destination IP address always remains the same and the destination physical (MAC) address is the destination routerâs interface address.
Question: 198
Refer to the exhibit.
If the hubs in the graphic were replaced by switches, what would be virtually eliminated?
A. broadcast domains
B. repeater domains
C. Ethernet collisions
D. signal amplification
E. Ethernet broadcasts
Answer: C
Modern wired networks use a network switch to eliminate collisions. By connecting each device directly to a port on the switch, either each port on a switch becomes its own collision domain (in the case of half duplex links) or the
possibility of collisions is eliminated entirely in the case of full duplex links.
Question: 199
Which protocol uses a connection-oriented service to deliver files between end systems?
Answer: C
TCP is an example of a connection-oriented protocol. It requires a logical connection to be established between the two processes before data is exchanged. The connection must be maintained during the entire time that
communication is taking place, then released afterwards. The process is much like a telephone call, where a virtual circuit is established–the caller must know the person’s telephone number and the phone must be answered–before
the message can be delivered.
TCP/IP is also a connection-oriented transport with orderly release. With orderly release, any data remaining in the buffer is sent before the connection is terminated. The release is accomplished in a three-way handshake between
client and server processes. The connection-oriented protocols in the
OSI protocol suite, on the other hand, do not support orderly release. Applications perform any handshake necessary for ensuring orderly release.
Examples of services that use connection-oriented transport services are telnet, rlogin, and ftp.
Question: 200
Which layer of the TCP/IP stack combines the OSI model physical and data link layers?
A. Internet layer
B. transport layer
C. application layer
D. network access layer
Answer: D
The Internet Protocol Suite, TCP/IP, is a suite of protocols used for communication over the internet. The TCP/ IP model was created after the OSI 7 layer model for two major reasons. First, the foundation of the Internet was built
using the TCP/IP suite and through the spread of the World Wide Web and Internet, TCP/IP has been preferred. Second, a project researched by the Department of Defense (DOD) consisted of creating the TCP/IP protocols. The
DOD’s goal was to bring international standards which could not be met by the OSI model.
Since the DOD was the largest software consumer and they preferred the TCP/IP suite, most vendors used this model rather than the OSI. Below is a side by side comparison of the TCP/IP and OSI models.
Question: 201
Which OSI layer header contains the address of a destination host that is on another network?
A. application
B. session
C. transport
D. network
E. data link
F. physical
Answer: D
Only network address contains this information. To transmit the packets the sender uses network address and datalink address. But the layer 2 address represents just the address of the next hop device on the way to the sender. It is
changed on each hop. Network address remains the same.
Question: 202
On the left are various network protocols. On the right are the layers of the TCP/IP model. Assuming a reliable connection is required, move the protocols on the left to the TCP/IP layers on the right to show the proper encapsulation
for an email message sent by a host on a LAN. (Not all options are used.)
Select and Place:
Question: 203
Which three statements are true about the operation of a full-duplex Ethernet network? (Choose three.)
A. There are no collisions in full-duplex mode.
B. A dedicated switch port is required for each full-duplex node.
C. Ethernet hub ports are preconfigured for full-duplex mode.
D. In a full-duplex environment, the host network card must check for the availability of the network media before transmitting.
E. The host network card and the switch port must be capable of operating in full-duplex mode.
Answer: ABE
Half-duplex Ethernet is defined in the original 802.3 Ethernet and Cisco says you only use one wire pair with a digital signal running in both directions on the wire. It also uses the CSMA/CD protocol to help prevent collisions and to
permit retransmitting if a collision does occur. If a hub is attached to a switch, it must operate in half-duplex mode because the end stations must be able to detect collisions. Half-duplex Ethernet â typically 10BaseT â is only about
30 to 40 percent efficient as Cisco sees it, because a large 10BaseT network will usually only give you 3- to 4Mbps â at most.
Full-duplex Ethernet uses two pairs of wires, instead of one wire pair like half duplex. Also, full duplex uses a point-to-point connection between the transmitter of the transmitting device and the receiver of the receiving device,
which means that with full-duplex data transfer, you get a faster data transfer compared to half duplex. And because the transmitted data is sent on a different set of wires than the received data, no collisions occur. The reason you
donât need to worry about collisions is because now Full-duplex Ethernet is like a freeway with multiple lanes instead of the single-lane road provided by half duplex. Full-duplex Ethernet is supposed to offer 100 percent efficiency
in both directions; this means you can get 20Mbps with a 10Mbps Ethernet running full duplex, or 200Mbps for FastEthernet.
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Review: Cisco Hyperflex Lets Businesses Deploy Virtual Infrastructure in Hours

Data center chiefs already know that virtualization is one of the most effective ways to manage an enterprise IT infrastructure, which explains its proliferation in data centers big and small.

Configuring new resources from an existing pool without adding new hardware is relatively easy (albeit potentially expensive) with cloud-based services, but sometimes a business might prefer to house certain data onsite — proprietary corporate files or financial information, for instance. Until recently, few alternatives existed.

Enter Cisco Systems’ HyperFlex, which is engineered on the Cisco Unified Computing System to provide the advantages of cloud-based virtualization services from a secure, in-house environment.

With HyperFlex, Cisco has created a hyperconverged infrastructure solution that integrates compute, software-defined storage and virtualization with software-defined networking on the Cisco HX Data Platform. Because of this integration on a single stack, an IT department can deploy an entire ­infrastructure in just a few hours — and in a small footprint. Even so, a single HyperFlex system can scale to 29 terabytes of data, with its software-defined features making management of virtualized components speedier and much less complex.

I tested a configuration at an in-house data center supporting several hundred virtual machines. Cisco designed the HyperFlex management console to integrate with VMware’s vSphere client, which many IT administrators have used for years. Most will be familiar with it and should be able to build out and maintain VMs right away. And because the entire system is meant to work together, if one area is stressed, an administrator can expand the network exclusively in that area without having to buy anything that isn’t needed.

SPECIFICATIONS: Processors: Up to four per node, Storage Capacity: From 7TB to 29TB, Size: Between 1U and 6U, Setup Time: Less than one hour for all configurations, Uptime: 99.999 percent, Estimated Savings Over Traditional Storage Costs: 80 percent 

Spinning up new systems is easy, but so is forgetting about them, which happened during my testing. In a production environment, those systems could drain storage, CPU and memory resources without providing any benefits. HyperFlex prevents that by indexing every virtual asset within a network and providing alerts and reports on all usage histories. It was easy to find several desktops that took up resources, even though they hadn’t been used in months. I could then flag them for investigation or simply wipe them out with a few clicks.

Cisco HyperFlex is an ideal tool for any organization that wants to gain the benefits of virtualization without getting bogged down in a collection of nonoptimized components. It provides an almost cloudlike management functionality, while allowing data to remain safely protected in-house.

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How to Install a Cisco COP File

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Decoy fails to deploy, but missile test called 'success'

WASHINGTON (CNN) -- A missile shield test was a "smashing success," Pentagon officials said Friday, despite the failure of the test to put to rest concerns that the interceptor might not be able to differentiate between real missiles and decoys.

Eight of the United States' 13 missile defense tests have been deemed a success.

Eight of the United States' 13 missile defense tests have been deemed a success.

The ground-based interceptor missile, launched from Vandenberg Air Force Base in California, destroyed a long-range ballistic missile launched from Kodiak, Alaska, the Defense Department's Missile Defense Agency said.

But one key aspect of the test -- to see whether the system could tell the difference between a missile and a decoy aimed at confounding its "seek" systems -- failed because the decoy did not deploy.

Officials told CNN on Thursday that Friday's test would be the most realistic of 13 missile shield system tests conducted to date. Eight of the 13 tests have now been deemed a success by the Pentagon. Video Watch a Pentagon spokesman explain the Friday's problem »

This was the first test in which a crew at an alternate fire control center in Alaska remotely launched the interceptor missile from California.

The "initial indications," according to the Defense Department, are that all components of Friday's test performed as designed.

Critics have long complained that the tests are not realistic because they don't involve balloons or other simple decoys that, they argue, could easily fool the interceptor. Video Watch a report on the defense system »

In Friday's test, however, the target was a mock warhead and was supposed to be accompanied by "countermeasures similar to what Iran or North Korea could deploy," according to a missile defense agency official. The intention was for the interceptor's kill vehicle to distinguish the target from the decoys.

But the decoy that was supposed to deploy to test the system did not. The Pentagon blamed a 40-year-old target system.

"Countermeasures are very difficult to deploy. We have had trouble deploying them in the past," said Lt. Gen. Patrick J. O'Reilly, director for the Missile Defense Agency. But O'Reilly said that the interceptor did differentiate between the genuine missile target and the upper stage of the missile it had detached from.

The test, which had been delayed several times, comes at a crucial time for the $100 billion system, as President-elect Barack Obama is about to take office.

Early in his campaign, Obama pledged to "cut investments in unproven missile defense systems." But he later said he would support missile defense systems if they work.

"The biggest threat to the United States is a terrorist getting their hands on nuclear weapons," Obama said in the September 26 presidential debate.

"And we are spending billions of dollars on missile defense. And I actually believe that we need missile defense, because of Iran and North Korea and the potential for them to obtain or to launch nuclear weapons."

Friday's test also showed the Pentagon that multiple sensor systems were able to network together and hone in on a single object, O'Reilly said.

"All those sensors working together, at any one time the system knew which sensor was reporting what and tracking it and gave the war fighter one presentation of a target," O'Reilly said soon after the test was finished. "That was one tremendous accomplishment for us."

Last month, the outgoing head of the Missile Defense Agency said that not only are U.S. missile defenses workable, they are up and running.

"Our testing has shown not only can we hit a bullet with a bullet, we can hit a spot on the bullet with a bullet. The technology has caught up," Lt. Gen. Trey Obering said.

CNN's Jamie McIntyre and Adam Levine contributed to this report

All About Missile Defense Agency • Iran • North Korea

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Cisco Live 2016: Internet of Things Will Become Easier for Businesses to Deploy

Cisco Systems wants to make it easier for businesses to deploy Internet of Things solutions and derive value from the data they generate. That was one of the key takeaways from a press conference in Las Vegas at the Cisco Live 2016 conference that featured top Cisco executives.

Cisco CEO Chuck Robbins said that he sincerely believes “that we’re at a moment in time where the technology transitions that are occurring have the opportunity not only to transform cities, countries and business, but also really to allow us to attack some of the biggest problems in the world.”

Reshaping the IoT Model

A key tech trend Cisco wants to help shape is the Internet of Things. Robbins said that technology is going to “fundamentally change the business models that many of our customers are thinking about.” Just as Cisco is moving to a model that focuses more on recurring revenue and subscriptions and is more software-oriented, the company has customers that have similar aspirations, Robbins said.

The IoT will allow companies to derive value from connected devices thanks to analytics on the data that they generate, Robbins said.

“Whether you are managing elevators that you are going to connect, or whether you are managing jet engines, the opportunity is for the connection itself to give you much more intelligent information so that you can provide a higher value to your customer, and frankly at a lower cost to you as an organization,” he said. “So we do see this transpiring.”

Robbins added that he think when the Internet revolution first exploded in the 1990s, the “killer app” that dominated the early web was e-commerce. Now, he said, a key benefit of the industrial Internet and the IoT is the ability to use analytics to fix machines before they fail, for example.

“As we see this first wave of industrial devices being connected to the Internet, I believe that preventative maintenance and this transition to a services focus will be the initial killer app for all of this connectivity,” he said.

Making It Easier to Deploy IoT

Rowan Trollope, senior vice president and general manager of Cisco’s IoT and applications group, said during the press conference that Cisco is demonstrating an innovative IoT proof-of-concept solution at the conference that uses a presence application.

Essentially, the app — either on a smartphone or tablet — alerts a video teleconferencing unit that a particular person is in a conference room and it connects to that person’s extension. The lighting in the room, which is connected via a Cisco server, switches to that person’s preset settings; if the person likes the lights to be very bright, the brightness is increased, for example.

Trollope said that the market is starting to see the emergence of Power over Ethernet powering LED lighting, “and we see that as an incredible cost savings opportunity for companies, but also as control and visibility into that infrastructure.”

Sensor information on the edge of networks is now being pulled back into the network and used to control devices, he said. “But it’s just exploding and really hitting that Cambrian explosion, candidly, for our partners in lighting and all other business systems and other things you would see in the digital office, for example,” he added.

Trollope also said that there are changes afoot in the market that will make it easier to deploy IoT solutions, particularly in industrial automation. He said that before, the market was in an era where essentially all of the work to support industrial automation had to be on-premises.

“They literally would plug in Windows XP boxes to do that work,” he said. “Those boxes are not being replaced, essentially. They’re not being upgraded. They’re being taken out.”

Now, the technology is “moving either to the local data center where we have much better control and management over these kind of things, or the cloud or to a combination of both,” Trollope said.

Before, the on-premises solution was the only way to deploy industrial automation in a cost-efficient way. Today, Trollope said, “what you used to run on a Windows XP box, you can actually now run on a router, or you can run it in a local data center or you can run it in the cloud.”

Read articles and check out videos from BizTech coverage of Cisco Live here. 

Thu, 04 May 2023 12:00:00 -0500 Phil Goldstein en text/html https://biztechmagazine.com/article/2016/07/cisco-live-2016-internet-things-will-become-easier-businesses-deploy
Sharks and Cisco Deploy Stadium Wi-Fi at SAP Center

SAN JOSE, CA - The San Jose Sharks have teamed-up with Cisco to deploy Cisco Connected Stadium™ Wi-Fi, the leading high-density wireless network used in sports and entertainment venues around the world, at SAP Center at San Jose. Installation of the improved Wi-Fi system is complete, and SAP Center patrons can now log on when attending all venue events.  

To increase fan-facing coverage, SAP Center more than doubled the total number of access points throughout the venue. The new, state-of-the-art access points are capable of faster speeds and offer a longer range than previous versions. Additionally, the Wi-Fi is now located closer to fans sitting in SAP Center's bowl as 47 handrail enclosures have been installed, each with two access points. These handrail access points provide fans with a stronger signal than the previous overhead design offered and ensure maximum coverage in the seating area. To complete the project, technicians were required to run 270,000 feet of new, TEAL cable throughout the venue.

Additionally, SAP Center now provides Wi-Fi coverage outside of the venue, allowing fans to connect while approaching the building and during outside events, including San Jose Sharks Street Rally's and other outdoor fan fest activities. To take advantage of the increased coverage, SAP Center doubled its Internet bandwidth to 2Gbps.  

Fans with questions or comments about the new Wi-Fi network can visit http://sjsharks.com/wifi to find basic information about the system and to fill out a feedback form.  

The Sharks and Cisco will also bring Cisco StadiumVision®, a state-of-the-art 4K digital video platform that delivers synched and dynamic content to fans throughout SAP Center via the center-hung video board, all TV monitors throughout the venue, as well as all LED video displays at SAP Center, including new LED displays being installed this season. Cisco® StadiumVision will be implemented by mid-first quarter of 2017.

"To complement our new Sharks app and its use at SAP Center, we are in the process of deploying Cisco Connected Stadium Wi-Fi, a best-in-class Wi-Fi platform used in sports venues around the world," said John Tortora, COO of Sharks Sports & Entertainment. "We want our patrons to have the best fan experience possible when attending Sharks games and other events at SAP Center. To be able to easily and reliably connect is an integral part of that experience. We are excited to be teaming with Cisco to bring the leading Wi-Fi network for sports and entertainment venues as well as Cisco StadiumVision to SAP Center." 

In addition to the Wi-Fi and facility upgrades, the Sharks are pleased to announce enhancements to the new, Sharks app which debuted in October. Enhancements to the latest version of the app include:

  • Game day functionality including game previews and recaps and live game content including dynamically updated statistics and play-by-play coverage.
  • An upgraded live audio stream experience allowing fans to listen to the game while navigating within or outside of the Sharks app.
  • Schedule, roster, standings, and season stats built natively into the app providing faster and more responsive access to the information you want.
  • Point of interest functionality allowing the user to search SAP Center to find what's located near your seat or location.
  • Deep link to the Uber app with the Sharks UberZone pick-up location pre-programmed.

For more information and to get the app, visit http://sjsharks.com/app. 

Wed, 25 Jan 2017 05:24:00 -0600 en-US text/html https://www.nhl.com/sharks/news/sharks-and-cisco-deploy-stadium-wi-fi-at-sap-center/c-286103356
Placement Test Practice Placement Test Practice

Being prepared is the best way to ease the stress of test taking. If you are having difficulty scheduling your Placement Test, please contact the UNG Testing Office.

If you have a red yes in any Placement Test Required row on your Check Application Status page in Banner, read the information below relating to the area in which you have the red yes.


Mon, 05 Dec 2022 08:03:00 -0600 en text/html https://ung.edu/learning-support/placement-test-practice.php/placement-test-practice.php

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