500-052 health - Deploying Cisco Unified Contact Center Express (UCCXD) Updated: 2023
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Exam Code: 500-052 Deploying Cisco Unified Contact Center Express (UCCXD) health November 2023 by Killexams.com team|
500-052 Deploying Cisco Unified Contact Center Express (UCCXD)
Exam Number : 500-052 UCCXD
Exam Title : Deploying Cisco Unified Contact Center Express
Duration : 60 Minutes (45-55 questions)
Available Languages : English
Register : Pearson VUE
The Deploying Cisco Unified Contact Center Express (500-052) exam is a 60 -minute exam with 45 - 55 questions. This exam tests a candidate's knowledge of the design, implementation, and operation of Cisco Contact Center Express version 11.0 deployments. Candidates can prepare for this exam by taking the Deploying Cisco Unified Contact Center Express (UCCXD) version 6.0 course, which is based on the UCCX version 11.0 release.
The following courses are general guidelines for the content likely to be included on the exam. However, other related courses may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
Design a Unified Contact Center Express System Deployment (32%)
- Perform customer capacity planning
- Determine customer required features
- Evaluate and recommend different configuration options
- Identify available configuration and ordering tools
Implement a Unified Contact Center Express System (40%)
- Describe the process for installing Unified Contact Center Express software and hardware
- Describe the process to configure Unified Contact Center Express software and provision the users to meet customer requirements
- Describe the process of using the Unified Contact Center Express Application Editor
- Examine the Cisco Business Edition 6000 competitive landscape
Operate a Unified Contact Center Express System (28%)
- Identify basic Unified Contact Center Express user tasks
- Identify process and tools available for troubleshooting Unified Contact Center Express
- Identify process and tools available for monitoring system operations in Unified Contact Center Express
- Identify process and tools available for patching, upgrading systems, and license additions for Unified Contact Center Express
|Deploying Cisco Unified Contact Center Express (UCCXD)|
Cisco Deploying health
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Deploying Cisco Unified Contact Center Express (UCCXD)
Refer to the exhibit.
Mary is sending an instant message to Robert. The message will be broken into a series of packets that will traverse all network devices. What addresses will populate these packets as they are forwarded from Router1 to Router2?
A. Option A
B. Option B
C. Option C
D. Option D
E. Option E
The Source and Destination IP address is not going to change. Host 1 IP address will stay as being the source IP and the Host 2 IP address will stay the destination IP address. Those two are not going to change.
For the MAC address it is going to change each time it goes from one hope to another. (Except switches… they don’t change anything)
Frame leaving HOST 1 is going to have a source MAC of Host 1 and a destination MAC of Router 1.
Router 1 is going to strip that info off and then will make the source MAC address of Router1’s exiting interface, and making Router2’s interface as the destination MAC address.
Then the same will happen… Router2 is going to change the source/destination info to the source MAC being the Router2 interface that it is going out, and the destination will be Host2’s MAC address.
Refer to the exhibit.
As packets travel from Mary to Robert, which three devices will use the destination MAC address of the packet to determine a forwarding path? (Choose three.)
Switches use the destination MAC address information for forwarding traffic, while routers use the destination IP address information.
Local Area Networks employ Layer 2 Switches and Bridges to forward and filter network traffic. Switches and Bridges operate at the Data Link Layer of the Open System Interconnect Model (OSI). Since Switches and Bridges operate
at the Layer 2 they operate more intelligently than hubs, which work at Layer 1 (Physical Layer) of the OSI. Because the switches and bridges are able to listen to the traffic on the wire to examine the source and destination MAC
address. Being able to listen to the traffic also allows the switches and bridges to compile a MAC address table to better filter and forward network traffic.
To accomplish the above functions switches and bridges carry out the following tasks:
MAC address learning by a switch or a bridge is accomplished by the same method. The switch or bridge listens to each device connected to each of its ports and scan the incoming frame for the source MAC address. This creates a
MAC address to port map that is cataloged in the switches/bridge MAC database. Another name for the MAC address table is content addressable memory or CAM table.
When a switch or bridge is listening to the network traffic, it receives each frame and compares it to the MAC address table. By checking the MAC table the switch/ bridge are able o determine which port the frame came in on. If the
frame is on the MAC table the frame is filtered or transmitted on only that port. If the switch determines that the frame is not on the MAC table, the frame is forwarded out to all ports except the incoming port.
Refer to the exhibit.
The host in Kiev sends a request for an HTML document to the server in Minsk. What will be the source IP address of the packet as it leaves the Kiev router?
Although the source and destination MAC address will change as a packet traverses a network, the source and destination IP address will not unless network address translation (NAT) is being done, which is not the case here.
Which network device functions only at Layer 1 of the OSI model?
A. Option A
B. Option B
C. Option C
D. Option D
E. Option E
Most hubs are amplifying the electrical signal; therefore, they are really repeaters with several ports. Hubs and repeaters are Layer 1 (physical layer) devices.
Refer to the exhibit.
HostX is transferring a file to the FTP server. Point A represents the frame as it goes toward the Toronto router. What will the Layer 2 destination address be at this point?
For packets destined to a host on another IP network, the destination MAC address will be the LAN interface of the router. Since the FTP server lies on a different network, the host will know to send the frame to its default gateway,
which is Toronto.
Refer to the exhibit.
If host A sends an IP packet to host B, what will the source physical address be in the frame when it reaches host B?
When packets transfer from one host to another across a routed segment, the source IP address always remains the same source IP address, and the source physical (MAC) address will be the existing routerâs interface address.
Similarly, the destination IP address always remains the same and the destination physical (MAC) address is the destination routerâs interface address.
Refer to the exhibit.
If the hubs in the graphic were replaced by switches, what would be virtually eliminated?
A. broadcast domains
B. repeater domains
C. Ethernet collisions
D. signal amplification
E. Ethernet broadcasts
Modern wired networks use a network switch to eliminate collisions. By connecting each device directly to a port on the switch, either each port on a switch becomes its own collision domain (in the case of half duplex links) or the
possibility of collisions is eliminated entirely in the case of full duplex links.
Which protocol uses a connection-oriented service to deliver files between end systems?
TCP is an example of a connection-oriented protocol. It requires a logical connection to be established between the two processes before data is exchanged. The connection must be maintained during the entire time that
communication is taking place, then released afterwards. The process is much like a telephone call, where a virtual circuit is established–the caller must know the person’s telephone number and the phone must be answered–before
the message can be delivered.
TCP/IP is also a connection-oriented transport with orderly release. With orderly release, any data remaining in the buffer is sent before the connection is terminated. The release is accomplished in a three-way handshake between
client and server processes. The connection-oriented protocols in the
OSI protocol suite, on the other hand, do not support orderly release. Applications perform any handshake necessary for ensuring orderly release.
Examples of services that use connection-oriented transport services are telnet, rlogin, and ftp.
Which layer of the TCP/IP stack combines the OSI model physical and data link layers?
A. Internet layer
B. transport layer
C. application layer
D. network access layer
The Internet Protocol Suite, TCP/IP, is a suite of protocols used for communication over the internet. The TCP/ IP model was created after the OSI 7 layer model for two major reasons. First, the foundation of the Internet was built
using the TCP/IP suite and through the spread of the World Wide Web and Internet, TCP/IP has been preferred. Second, a project researched by the Department of Defense (DOD) consisted of creating the TCP/IP protocols. The
DOD’s goal was to bring international standards which could not be met by the OSI model.
Since the DOD was the largest software consumer and they preferred the TCP/IP suite, most vendors used this model rather than the OSI. Below is a side by side comparison of the TCP/IP and OSI models.
Which OSI layer header contains the address of a destination host that is on another network?
E. data link
Only network address contains this information. To transmit the packets the sender uses network address and datalink address. But the layer 2 address represents just the address of the next hop device on the way to the sender. It is
changed on each hop. Network address remains the same.
On the left are various network protocols. On the right are the layers of the TCP/IP model. Assuming a reliable connection is required, move the protocols on the left to the TCP/IP layers on the right to show the proper encapsulation
for an email message sent by a host on a LAN. (Not all options are used.)
Select and Place:
Which three statements are true about the operation of a full-duplex Ethernet network? (Choose three.)
A. There are no collisions in full-duplex mode.
B. A dedicated switch port is required for each full-duplex node.
C. Ethernet hub ports are preconfigured for full-duplex mode.
D. In a full-duplex environment, the host network card must check for the availability of the network media before transmitting.
E. The host network card and the switch port must be capable of operating in full-duplex mode.
Half-duplex Ethernet is defined in the original 802.3 Ethernet and Cisco says you only use one wire pair with a digital signal running in both directions on the wire. It also uses the CSMA/CD protocol to help prevent collisions and to
permit retransmitting if a collision does occur. If a hub is attached to a switch, it must operate in half-duplex mode because the end stations must be able to detect collisions. Half-duplex Ethernet â typically 10BaseT â is only about
30 to 40 percent efficient as Cisco sees it, because a large 10BaseT network will usually only provide you 3- to 4Mbps â at most.
Full-duplex Ethernet uses two pairs of wires, instead of one wire pair like half duplex. Also, full duplex uses a point-to-point connection between the transmitter of the transmitting device and the receiver of the receiving device,
which means that with full-duplex data transfer, you get a faster data transfer compared to half duplex. And because the transmitted data is sent on a different set of wires than the received data, no collisions occur. The reason you
donât need to worry about collisions is because now Full-duplex Ethernet is like a freeway with multiple lanes instead of the single-lane road provided by half duplex. Full-duplex Ethernet is supposed to offer 100 percent efficiency
in both directions; this means you can get 20Mbps with a 10Mbps Ethernet running full duplex, or 200Mbps for FastEthernet.
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Cisco disclosed a new high-severity zero-day (CVE-2023-20273) today, actively exploited to deploy malicious implants on IOS XE devices compromised using the CVE-2023-20198 zero-day unveiled earlier this week.
The company said it found a fix for both vulnerabilities and estimates it will be released to customers via the Cisco Software get Center over the weekend, starting October 22.
"Fixes for both CVE-2023-20198 and CVE-2023-20273 are estimated to be available on October 22. The CVE-2021-1435 that had previously been mentioned is no longer assessed to be associated with this activity," Cisco said today.
On Monday, Cisco disclosed that unauthenticated attackers have been exploiting the CVE-2023-20198 authentication bypass zero-day since at least September 18 to hack into IOS XE devices and create "cisco_tac_admin" and "cisco_support."
As revealed today, the CVE-2023-20273 privilege escalation zero-day is then used to gain root access and take complete control over Cisco IOS XE devices to deploy malicious implants that enable them to execute arbitrary commands at the system.
Over 40,000 Cisco devices running the vulnerable IOS XE software have already been compromised by hackers using the two still-unpatched zero-days, according to Censys and LeakIX estimations. Two days earlier, VulnCheck estimates were floating around 10,000 on Tuesday, while the Orange Cyberdefense CERT said one day later that it found malicious implants on 34,500 IOS XE devices.
Networking devices running Cisco IOS XE include enterprise switches, access points, wireless controllers, as well as industrial, aggregation, and branch routers.
While it's hard to get the exact number of Internet-exposed Cisco IOS XE devices, a Shodan search currently shows that more than 146K vulnerable systems are exposed to attacks.
Cisco has cautioned administrators that, even though security updates are unavailable, they can still block incoming attacks by disabling the vulnerable HTTP server feature on all internet-facing systems.
Admins are also strongly advised to look for suspicious or recently created user accounts as potential indicators of malicious activity associated with these ongoing attacks.
One way to detect the malicious implant on compromised Cisco IOS XE devices requires running the following command on the device, where the placeholder "DEVICEIP" represents the IP address under investigation:
Last month, Cisco warned customers to patch another zero-day bug (CVE-2023-20109) in its IOS and IOS XE software, also targeted by attackers in the wild
Published 18 hours ago
Submitted by Cisco Systems, Inc.
Defense personnel are often unsung heroesâ€”potentially putting their lives on the line to serve their communities. Giving back to those who choose to serve, or are transitioning out of the armed forces, is clearly the right thing to do. Weâ€™re proud that Cisco Networking Academy partners with organizations around the world looking after the unique needs of current and former military service people.
Training-up down under
Soldier On is a not-for-profit organization delivering support services that enable current and former Australian Defence Force personnelâ€”and their familiesâ€”to lead meaningful civilian lives. It does this by providing psychology support services, employment support, education programs, and community-building activities.
Amy Cooper, CEO of Soldier On, is particularly aware of those needsâ€”her father-in-law and partner are respectively former and current Australian Defence Forces personnel. Amy also sits on the Royal Commission into Defence and Veteran Suicide reference committee, which gives her an even greater insight into the challenges facing current and former veterans and their families.
In Australia, a Royal Commission is a public hearing, independent of government, with broad powers to summon witnesses or seize documents and receive public submissions. The Royal Commission into Defence and Veteran Suicide was established in 2021 to inquire into systemic issues and risk factors relevant to veteran deaths by suicide, or other lived experience of suicide risk factors, and to provide a systemic analysis of the contributing factors. To date, the Commission has received more than 4,000 submissions.
â€śOne of the interesting pieces that have come out of the Royal Commission is the fact that around 80 percent of the veterans go on to have really successful civilian lives,â€ť says Amy. â€śUnfortunately, 20 percent face really significant challenges.â€ť
She says this is significant because an increasing number of service people are transitioning out of the armed forces. â€śThose numbers have traditionally tracked around the 5,000 mark,â€ť she says. â€śThis year itâ€™s anticipated it will be closer to 7,000 people making that transition, and that number has risen over the last three years.â€ť
â€śWeâ€™re also seeing trends with younger veterans discharging, so from an increased number from 25-year-olds right up to mid-30s, which changes the nature of the support that might be required for transitioning veterans.â€ť
Soldier On is supporting around 11,000 service people, veterans, and their families this year, with programs designed to aid with health and wellbeing, employment support, and education, as well as helping make connections within the community.
â€śWhat attracts people to serve their nation is often very values-driven,â€ť says Amy. â€śItâ€™s about being able to serve and support the community and often theyâ€™re looking for roles that have that same altruistic service or are an intrinsic value to them.â€ť
â€śCisco Networking Academy is a strong part of our mission, particularly for our veterans and family members to thrive,â€ť she says. â€śIt is really focused on that positive aspect of being able to offer practical support through a range of education opportunities that the partnership providesâ€¦ the courses have been a great opportunity to get many of our participants into the IT industry.â€ť
â€śThe very nature of the program, being very skills directed, provides good options for participants as they balance serving, or starting to think about that transition time, which is often a very busy time with relocating,â€ť says Amy. â€śI think thatâ€™s a tremendous investment in veterans and their families.â€ť
Helping veterans around the world
Soldier On is not alone in its mission to help veterans transition into new careers. In the UK, TechVets is another Cisco Networking Academy partner that helps more than 20 people per month to start new careers in IT. TechVets was founded to address a fast-growing skills gap with the rise of tech, and a national issue with unemployment and underemployment within the British Military Forces community.
And in the US, Ciscoâ€”which has consistently been recognized as a Top 10 Military Friendly Employerâ€”has a range of veteran programs to assist veterans transitions into meaningful IT careers, including Onward to Opportunity, a program run by Syracuse Universityâ€™s Dâ€™Aniello Institute for Veterans and Military Families (IVMF) to help service members, veterans, and spouses on their journey to meaningful employment after military service.
IVMF is also a Cisco Networking Academy partner, dedicated to serving military personnel and part of CyberVetsUSA, a fully-sponsored â€śveterans-firstâ€ť workforce development initiative, do amazing work helping veterans transition into in-demand tech jobs.
Cisco also runs CX Apprenticeship Programs in the US and India to develop networking skills for non-traditional candidates leading to the opportunity to interview for the highly technical, customer-facing role of a Technical Consulting Engineer in Ciscoâ€™s Customer Experience organization. Around a third of the current cohort are veterans.
Cisco Networking Academy success stories
In France, Arnaud found he wasnâ€™t academically-inclined and joined the Army, where he realized that his colleaguesâ€™ lives depended on reliable communications. After serving his country, Arnaud knew his future was in IT, and after undertaking Cisco Networking Academy training now works for a French ISP as a Network Engineer.
Vanessa was in the Brazilian Army while doing postgraduate studies in Computer Networks. Unfortunately, that knowledge wasnâ€™t required for her job. After leaving the Army she became interested in cybersecurity, eventually taking the CyberOps Associate course with Cisco Networking Academy and landing a job as a cybersecurity analyst.
Michael joined the fire service to contribute to his community, but was called up twice to serve in Iraq. An injury ultimately ended his firefighting career, leading him to pursue a career in cybersecurity incident response. Through Cisco Networking Academy training, Michael has found a new passion in the field, driven by his commitment to service and continuous learning.
Transition to tech with
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Cisco StadiumVision Video Platform to Debut in Early 2017
SAN JOSE, CA -The San Jose Sharks have teamed-up with Cisco to deploy Cisco Connected Stadiumâ„˘ Wi-Fi, the leading high-density wireless network used in sports and entertainment venues around the world, at SAP Center at San Jose. Installation of the improved Wi-Fi system is complete, and SAP Center patrons can now log on when attending all venue events.
Additionally, SAP Center now provides Wi-Fi coverage outside of the venue, allowing fans to connect while approaching the building and during outside events, including San Jose Sharks Street Rally's and other outdoor fan fest activities. To take advantage of the increased coverage, SAP Center doubled its Internet bandwidth to 2Gbps.
Tiny particles called PM2.5 irritate the eyes, nose, and respiratory system. Long-term exposure aggravates heart and lung disease.
AQI Source: Contains Copernicus Atmosphere Monitoring Service information 2023 and/or modified Copernicus Atmosphere Monitoring Service information 2023
Cisco Systems' (NASDAQ:CSCO) stock up by 5.8% over the past three months. Given that stock prices are usually aligned with a company's financial performance in the long-term, we decided to investigate if the company's decent financials had a hand to play in the latest price move. In this article, we decided to focus on Cisco Systems' ROE.
Return on equity or ROE is a key measure used to assess how efficiently a company's management is utilizing the company's capital. In short, ROE shows the profit each dollar generates with respect to its shareholder investments.
How To Calculate Return On Equity?
ROE can be calculated by using the formula:
Return on Equity = Net Profit (from continuing operations) Ă· Shareholders' Equity
So, based on the above formula, the ROE for Cisco Systems is:
28% = US$13b Ă· US$44b (Based on the trailing twelve months to July 2023).
The 'return' refers to a company's earnings over the last year. So, this means that for every $1 of its shareholder's investments, the company generates a profit of $0.28.
What Has ROE Got To Do With Earnings Growth?
We have already established that ROE serves as an efficient profit-generating gauge for a company's future earnings. Depending on how much of these profits the company reinvests or "retains", and how effectively it does so, we are then able to assess a companyâ€™s earnings growth potential. Generally speaking, other things being equal, firms with a high return on equity and profit retention, have a higher growth rate than firms that donâ€™t share these attributes.
Cisco Systems' Earnings Growth And 28% ROE
First thing first, we like that Cisco Systems has an impressive ROE. Additionally, the company's ROE is higher compared to the industry average of 9.5% which is quite remarkable. This probably laid the groundwork for Cisco Systems' moderate 10% net income growth seen over the past five years.
As a next step, we compared Cisco Systems' net income growth with the industry and were disappointed to see that the company's growth is lower than the industry average growth of 39% in the same period.
The basis for attaching value to a company is, to a great extent, tied to its earnings growth. Itâ€™s important for an investor to know whether the market has priced in the company's expected earnings growth (or decline). By doing so, they will have an idea if the stock is headed into clear blue waters or if swampy waters await. What is CSCO worth today? The intrinsic value infographic in our free research report helps visualize whether CSCO is currently mispriced by the market.
Is Cisco Systems Using Its Retained Earnings Effectively?
The high three-year median payout ratio of 55% (or a retention ratio of 45%) for Cisco Systems suggests that the company's growth wasn't really hampered despite it returning most of its income to its shareholders.
Moreover, Cisco Systems is determined to keep sharing its profits with shareholders which we infer from its long history of paying a dividend for at least ten years. Existing analyst estimates suggest that the company's future payout ratio is expected to drop to 38% over the next three years. However, the company's ROE is not expected to change by much despite the lower expected payout ratio.
Overall, we feel that Cisco Systems certainly does have some positive factors to consider. Its earnings have grown respectably as we saw earlier, which was likely due to the company reinvesting its earnings at a pretty high rate of return. However, given the high ROE, we do think that the company is reinvesting a small portion of its profits. This could likely be preventing the company from growing to its full extent. Having said that, the company's earnings growth is expected to slow down, as forecasted in the current analyst estimates. Are these analysts expectations based on the broad expectations for the industry, or on the company's fundamentals? Click here to be taken to our analyst's forecasts page for the company.
Have feedback on this article? Concerned about the content? Get in touch with us directly. Alternatively, email editorial-team (at) simplywallst.com.
This article by Simply Wall St is general in nature. We provide commentary based on historical data and analyst forecasts only using an unbiased methodology and our articles are not intended to be financial advice. It does not constitute a recommendation to buy or sell any stock, and does not take account of your objectives, or your financial situation. We aim to bring you long-term focused analysis driven by fundamental data. Note that our analysis may not factor in the latest price-sensitive company announcements or qualitative material. Simply Wall St has no position in any stocks mentioned.
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