These 3C00120A cheat sheets are very well updated always suggest you to download 3C00120A exam free pdf for trial, go through the questions and answers before you apply for full version. allows you 3 months free updates of 3C00120A Avaya Customer Experience Management (CEM) APDS Online Test exam questions. Our certification group is consistently working at back end and update the 3C00120A free pdf as and when need.

Exam Code: 3C00120A Practice exam 2022 by team
Avaya Customer Experience Management (CEM) APDS Online Test
Avaya Experience study tips
Killexams : Avaya Experience study tips - BingNews Search results Killexams : Avaya Experience study tips - BingNews Killexams : Revamped Avaya Roadmap Orbits Around Cloud, Experience Platform

Networking News

Gina Narcisi

The UC giant’s updated product roadmap reflects Avaya’s plan to tap into its massive install base and pave the way for migration to the cloud or the addition of over-the-top cloud solutions that won’t “disrupt” communications infrastructure that’s already in place, the company tells CRN.


Avaya experienced a turbulent 2022 with missed revenue targets and earnings, layoffs, and a new CEO brought on to redirect the company. Now, the unified communications powerhouse is unveiling an updated and simplified product roadmap.

The company is placing a larger emphasis on the omnichannel Avaya Experience platform, the centerpiece of its cloud strategy, in a way that both addresses the market demand for all-in-one for contact center as-a-service (CCaaS) solutions, while balancing the needs of its massive install base of customers, Steve Forcum, head of Solutions Marketing for Avaya, told CRN.

“What we want to do is we want to meet our customers where they are. Experience Platform is an incredible piece of tech, but at the end of the day, moving what works in your organization to a different platform simply to add these capabilities is a lot of times a nonstarter for our customers,” he said.

The Avaya Experience Platform is the company’s “North Star” in which the rest of Avaya’s portfolio orbits, Forcum said. The goal of the platform is to empower organizations to support the touch points that occur between the business or brand and the end customers, but then weaving them into an ongoing discussion. “This is really where the magic happens,” he said. “If I’m in a discussion with a customer and they tell me that two weeks ago, they spoke to someone, I can actually go back in time [and] see who that person was talking to and pull up the transcript of what was said. This way, I can pick that conversation where and when it left off and then treat it like a relay race for the next employee that’s going to interact with this customer.”

The next step will include harvesting the data collected by the platform and turning it into actionable information for partners and end customers that go beyond simple performance metrics, Forcum said.

[Related: Avaya CEO Calls For ‘Innovation Without Disruption’ For Enterprises ]

Avaya is still the largest premise-based UC provider on the market, which gives partners the unique ability to transition or even partially transition customers to the cloud based on their requirements, according to the company. There are many customers that aren’t looking to rip and replace their existing premise-architected communications solutions, but they may be interested in moving to the cloud for contact center-as-a-service (CCaaS) or an omnichannel collaboration solution, Avaya’s new CEO Alan Masarek told CRN in September.

“The beauty is, no one wants to go through that loss of the rip and replace. We can uniquely provide what competitors can’t. A competing [solution], by definition, is a complete rip and replace. Ours is not. It’s innovation without disruption and that really resonates with customers and partners,” Masarek said.

Offering innovation without disruption starts with Avaya’s customer base currently on the Avaya Aura and Contact Center Elite platforms, which make up the bulk of Avaya’s 100 million-seat install base, Forcum said.

Most of these customers have these solutions deployed in their data centers, he added. “The first thing we’re communicating to these customers is that if it ain’t broke, you don’t need to fix it. If your voice is routing properly, if you’ve got all these applications intertwined and you don’t want to move that to somewhere else, you don’t have to.”

This strategy will allow partners to help their customers “upgrade in place,” while keeping the existing platform current, while buying the product on a perpetual license or if they move to a subscription model. “You can pull down services from Experience Platform to add to that environment … we’re empowering further choice,” Forcum said.

Avaya in 2023 will be launching a unified client for Contact Center Elite and the Experience Platform to deliver users a single sign-on and pane of glass with which to view customer interactions. Avaya will also be adding an over-the-top integration between the Experience Platform and Avaya IP Office for VoIP, Forcum added.

For customers that are ready to go all-in on cloud for their communications needs, Avaya is ready to move IP Office users to Avaya Cloud Office (ACO), its UC offering based on the RingCentral platform. ACO and the Experience Platform are already fully integrated for combined UC and CCaaS needs.

Avaya said it plans on introducing more than 300 new features and enhancements to its communications solutions over the course of 2023.

Removing Complexity

In going live with its updated product roadmap, Avaya wanted to stress clarity and simplicity, Forcum said.

One of the first places the Durham, N.C.-based company is starting is injecting clarity within its product naming convention, which has been “conceptual” and will now be more “tangible,” Forcum said. For example, the company’s OneCloud CCaaS cloud-based contact center solution is now referred to as the Avaya Experience Platform. Avaya OneCloud Private, its private cloud offering, is now Avaya Enterprise Cloud as a nod to the offering’s strength with large customers, the company said.

“This is an ongoing effort that will be applying to other areas of our product portfolio to make it easier to understand when we’re explaining solutions, and when customers are looking at different products, and what we’re actually aiming at,” he said.

The embattled company, in addition to simplifying its product portfolio, has also been working on “right sizing the organization. Avaya in September initiated cost-cutting measures that includes an unspecified number of layoffs following its plan announced in July to begin “significant” cost-cutting measures to the tune of $225 million to $250 million during the company’s last fiscal quarter.

“As previously stated, lowering our costs, including through a reduction in our workforce, is necessary to position Avaya as a more agile and innovative organization and to align Avaya’s cost structure with our contractual, recurring revenue business model,” said Avaya CEO Alan Masarek in a statement regarding the layoffs two months ago.

Masarek said the company’s “reset” has required difficult decisions across the organizations and within Avaya’s portfolio, but said the changes are “necessary” to facilitate the company’s software transformation, in a blog post published on Tuesday.

Avaya has about 90,000 customers globally, according to the company.

Gina Narcisi

Gina Narcisi is a senior editor covering the networking and telecom markets for Prior to joining CRN, she covered the networking, unified communications and cloud space for TechTarget. She can be reached at

Tue, 29 Nov 2022 17:16:00 -0600 en text/html
Killexams : Avaya demos how customers can tap into the metaverse

Multinational technology company Avaya has shown how customers can immerse themselves in the metaverse with a technology demonstration that extends contact centre capabilities into new, virtual territory.

Shown at Gartner IT Symposium / Xpo in Barcelona, Avaya’s “Metaverse Experience” concept builds the link between the metaverse and the real world.

It demonstrates how organisations can extend their contact centre capabilities into the metaverse using Avaya Experience Platform.

It also shows how businesses can imagine how their contact centre agents can support and interact with customers within the virtual world.

“Avaya customers can experiment with the metaverse and add contact centre capabilities without having to bring in a new platform or go through a major upgrade,” said ZK Research founder and principal analyst Zeus Kerravala.

“Organisations are competing in an experience economy, and they need advanced features and capabilities to deliver the experiences that their customers and employees demand. But they also need a migration path to rolling out these capabilities that does not involve the disruptive ripping and replacing of existing technology,” said Avaya vice president certified organisation Yaser Alzubaidi.

“With the Avaya Experience Platform, we are bringing this ability to life—and the Metaverse Experience concept is a prime example of what you can achieve with such a platform.”

The Metaverse Experience is one of a number of concepts being demonstrated by Avaya at Gartner IT Symposium / Xpo in Barcelona, where the company is showcasing solutions that enable organisations to turn every moment with customers into momentum for their businesses.


Hybrid cloud promises to bring together the best of both worlds enabling businesses to combine the scalability and cost-effectiveness of the cloud with the performance and control that you can get from your on-premise infrastructure.

Reducing WAN latency is one of the biggest issues with hybrid cloud performance. Taking advantage of compression and data deduplication can reduce your network latency.

Research firm, Markets and Markets, predicted that the hybrid cloud market size is expected to grow from US$38.27 billion in 2017 to US$97.64 billion by 2023.

Colocation facilities provide many of the benefits of having your servers in the cloud while still maintaining physical control of your systems.

Cloud adjacency provided by colocation facilities can enable you to leverage their low latency high bandwidth connections to the cloud as well as providing a solid connection back to your on-premises corporate network.

Download this white paper to find out what you need to know about enabling the hybrid cloud in your organisation.



It's all about Webinars.

Marketing budgets are now focused on Webinars combined with Lead Generation.

If you wish to promote a Webinar we recommend at least a 3 to 4 week campaign prior to your event.

The iTWire campaign will include extensive adverts on our News Site and prominent Newsletter promotion and Promotional News & Editorial. Plus a video interview of the key speaker on iTWire TV which will be used in Promotional Posts on the iTWire Home Page.

Now we are coming out of Lockdown iTWire will be focussed to assisting with your webinars and campaigns and assistance via part payments and extended terms, a Webinar Business Booster Pack and other supportive programs. We can also create your adverts and written content plus coordinate your video interview.

We look forward to discussing your campaign goals with you. Please click the button below.


Thu, 10 Nov 2022 19:21:00 -0600 en-gb text/html
Killexams : Human and AI Partnerships Are Integral to the Future of Customer Experience

The age-old debate on technology versus human capability remains inconclusive. But in this time of artificial intelligence (AI), analytics, and cloud, we’re seeing more opportunities to think of how humans and machines can come together as a team, rather than acting against each other. From diagnosing diseases and delivering effortless customer experiences to understanding human preferences and providing new customer insights, the human and AI partnership is evolving — and more in sync than ever. That’s making our lives simpler and more convenient. 

Gartner predicts that context-driven analytics and AI models will replace 60% of existing models built on traditional data by 2025. We will see new types of data — including unstructured data, such as audio, video, and images — being leveraged to deliver organizations a competitive advantage, get more value, and develop new use cases to set the stage for a new customer-driven era.  

This offers a glimpse into a future of close human and AI partnerships, where we think, collaborate, and create augmented by technology and business intelligence. This kind of partnership is important when the objective is to empower customers with personalized and relevant insights that can help them make informed decisions to buy products, subscribe to services, or use various offerings, which in turn adds to their trust and loyalty in a company. 

A real-life example of this can be found in an intelligent virtual agent or chatbot used by organizations to provide personalized service and guidance to people. Chatbots use AI and scripted rules to ask questions, identify the challenge, and resolve customer queries. 

Chatbots seem like a fool-proof solution to creating and delivering a good customer experience with fewer human resources, but recent Avaya research with Ipsos indicates that, based on their last interaction with a virtual agent, only 1 in 3 customers would recommend that business to others. This is because only 50% of them had their issue or concern resolved. This lack of success is due in part to the historical complexity of developing and delivering effective virtual agent solutions.    

Traditionally, it could take months to deploy a virtual chatbot, by which time consumer preferences, business processes, or even basic company information may have changed. Relying on a chatbot alone is a failure to leverage the potential of human-to-AI partnership.  

Avaya Virtual Agent removes this complexity, enabling organizations to quickly deploy Avaya-designed, pre-built, cloud-based self-service agents instead of building them from scratch. It leverages the Avaya Experience Platform™, which reimagines communications composability, providing customers with the option of constructing their own workflows or subscribing to pre-built experiences. This also enables businesses to participate in the Experience Economy by elevating their customer interactions beyond just making them more efficient to also making them more engaging to capture increased customer time and attention. The Avaya Experience Builders™ community can assist businesses with getting started or with addressing more advanced deployment requirements.

The ready-to-deploy virtual agent is designed to deliver the full benefits of virtual, AI-based communication experiences by leaning into the human-to-AI partnership. The solution reduces call volumes to live agents, decreasing average call wait times. It also increases agent productivity by providing important context to the humans who may have to solve more complex customer issues. Most importantly, though, it delivers true speed-to-value, enabling companies to infuse high-value capabilities into the customer experience in a matter of days. This means you can scale your AI efforts while leveraging an existing CX framework, building a true partnership between human and machine. 

That partnership is a win-win-win situation for the company, contact center agents, and the customer. The company can swiftly compose the kinds of interactions that its customers expect; the call center agent is given access to a single, easy-to-use dashboard that eliminates the need to train and helps dedicate more time toward meeting customer expectations; and customers appreciate the heightened level of responsiveness.

This advanced capability also does away with misconceptions about technology taking over jobs. This perception stems from the inability of companies to have an open discussion with employees about embracing AI across business functions. Using technology with a purpose is known to help employees focus more on business innovation and value-added tasks, rather than spending time on mundane work. It is a company’s responsibility to demonstrate and educate their employees on how technology can augment and support their work to achieve satisfaction.  

In today’s experience economy, human abilities can fall short, due in large part to the outweighed importance of heavy data analysis. But relying entirely on machines is hardly the right approach — organizations need the automated, fast-calculating power of AI. But they also need the human ingenuity that’s required to solve complex issues. The focus, then, should be on adopting AI technologies that enhance the skill sets of your employees. 

Fri, 02 Dec 2022 02:03:00 -0600 en-US text/html
Killexams : 5 Companies That Came To Win This Week

Channel News

Rick Whiting

For the week ending Dec. 1, CRN takes a look at the companies that brought their ‘A’ game to the channel including AWS, Cognizant, Avaya, Ivanti and Sophos.


The Week Ending Dec. 2

Topping this week’s Came to Win list is Amazon Web Services, which unveiled a wave of new cloud services and Marketplace capabilities this week at its huge re:Invent 2022 event.

Also making this week’s list is Cognizant for a savvy acquisition that brings digital transformation expertise to the systems integration giant. Unified communications company Avaya is here for providing partners and customers with a new product road map, as are Sophos for debuting its next-generation MDR security technology and Ivanti for its new channel management hires.

AWS Introduces New Products, Services And Marketplace Capabilities At re:Invent

Amazon Web Services used its high-profile re:Invent 2022 conference this week as the launch pad for a wave of new cloud products and services for the cloud giant’s legions of customers and partners.

Topping the list of new products was AWS Supply Chain, a cloud-based application that provides managers with a unified view of their supply chains, helping them mitigate risks, lower costs and Excellerate supply chain resilience.

Also making their debut were Amazon OpenSearch Serverless, a new serverless option for the Amazon OpenSearch Service; Amazon Security Lake for collecting, aggregating and centralizing security data; and AWS Aurora support for zero-ETL integration with Amazon Redshift.

AWS’s new Amazon DataZone is a data management service for cataloging, discovering, sharing and governing data stored across AWS, on-premises and third-party sources. Also unveiled were Amazon EC2 Hpc6id instances for high-performance computing, the AWS SimSpace Weaver for deploying large-scale spatial simulations in the cloud, and Amazon Redshift integration for Apache Spark.

At re:Invent 2022 AWS also introduced a number of new capabilities into the AWS Marketplace including Amazon EKS integration with the Marketplace, new Amazon QuickSight data visualization dashboards for AWS Marketplace, an AWS Marketplace Vendor Insights dashboard, AWS Data Exchange for AWS Lake Formation and AWS Data Exchange for Amazon S3.

Cognizant To Acquire AustinCSI In Digital Transformation Play

Global IT solution provider Cognizant Technology Solutions unveiled a deal this week to acquire digital transformation consulting company AustinCSI in a move to boost Cognizant’s capabilities to help customers with their digital strategies.

AustinCIS, based in Plano, Texas, provides a broad range of services spanning cloud strategy and modernization, data-focused business intelligence and analytics, product strategies and management, automation including artificial intelligence and machine learning, and compliance and governance. The solution provider has operations across 10 states.

Cognizant expects AustinCSI’s enterprise cloud and data analytics expertise to help the company expand its consulting practice and advisory services related to customers’ digital transformation strategies and industry-specific solutions. The acquisition is also expected to help Cognizant expand its capabilities in data and artificial intelligence, cloud, digital engineering and IoT.

Revamped Avaya Road Map Orbits Around Cloud, Experience Platform

Unified communications giant Avaya wins kudos this week for providing customers and partners with an updated product road map that reflects the company’s plan to pave the way for its massive installed base to migrate to the cloud or add cloud solutions that won’t disrupt communications infrastructure that’s already in place.

As part of the road map Avaya is putting a lot of emphasis on its omnichannel Avaya Experience platform, the centerpiece of the company’s cloud strategy, that addresses the market demand for all-in-one Contact Center as-a-Service solutions while balancing the needs of customers with installed legacy technology.

The Avaya plan calls for analyzing data collected by the Avaya Experience platform and turning it into actionable information for partners, helping them work with customers to migrate to cloud systems with as little disruption as possible.

Ivanti Hires Former GitLab Executive Hodges As Its New Channel Chief

IT asset management and security technology provider Ivanti made a big move to beef up its channel management ranks this week, including hiring former GitLab channel executive Michelle Hodges to be the company’s new channel chief.

Hodges joins Ivanti as senior vice president, global channels and alliances. She previously worked at DevOps platform company GitLab for three years as vice president of worldwide channels. Her background includes channel management positions at Gigamon, Riverbed Technology, Intel, VMware, SAP/Business Objects and Microsoft, according to her LinkedIn page.

Ivanti has also hired John Beuchert as vice president, global partner programs and strategy. Most recently he was global head of partner programs and operations for Freshworks and has held channel management jobs with Citrix Systems, CA, Veritas and Symantec.

Hodges and Beuchert are charged with building a more connected partner ecosystem that integrates Invanti’s core partner program with a number of other OEM, technology and channel partner programs the company has following a number of acquisitions.

Sophos Says New MDR Offering Ushers In New Era Of “Cybersecurity As A Service”

Sophos this week launched a new managed detection and response cybersecurity service that CEO Kris Hagerman (pictured) described as a major step forward for the company and for the cybersecurity industry at large.

The new Sophos Managed Detection and Response service, generally available starting this week, integrates telemetry from third-party vendors including Sophos competitors such as CrowdStrike, Microsoft and SentinelOne. That capability provides security operations teams with expanded visibility into an organization’s security stance.

Sophos channel partners said the new offering is a game-changer for customers and solution providers. Sophos already provides its Sophos Managed Threat Response service, but that works exclusively with its own products.

Rick Whiting

Rick Whiting has been with CRN since 2006 and is currently a feature/special projects editor. Whiting manages a number of CRN’s signature annual editorial projects including Channel Chiefs, Partner Program Guide, Big Data 100, Emerging Vendors, Tech Innovators and Products of the Year. He also covers the Big Data beat for CRN. He can be reached at

Thu, 01 Dec 2022 19:31:00 -0600 en text/html
Killexams : Blockchain Will Transform Banking Customer Experience, Avaya Tells Industry Leaders

Emerging technologies such as blockchain will transform customer experience in the banking sector, enabling organizations to gain greater insight from customers’ data, Avaya announced at the 24th World Islamic Banking Conference. Blockchain could be used to transform how customer satisfaction is monitored by regulatory bodies, and how banks control identity management, amongst other innovations, Avaya told delegates at this week’s event. 

Many organizations today are struggling to turn the huge volumes of data they have about their customers into actionable insights. For banks, this issue is particularly important as they have to meet strong regulatory compliance standards, combat online fraud and meet their digitally-savvy customers’ expectations. Failing to deliver the required customer experience can be costly for banks: more than half of Saudi banking customers and four in ten of UAE customers would change their banks if they received bad service, according to Avaya’s accurate Customer Experience in Banking survey.

“For many organizations, blockchain in banking begins and ends with cryptocurrency applications. However Avaya is committed to leveraging so-called disruptive technologies like blockchain, artificial intelligence and analytics to drive innovation in customer experience,” said Fadi Hani, Vice President, Avaya, Middle East & Africa and Turkey. “By helping organizations gain greater value from the data they collect, and make life easier for their customers, we can enhance customer satisfaction, ensure greater compliance and reduce fraud.”

Avaya recently showcased at GITEX Technology Week in Dubai the Happiness Index on Blockchain, a solution that demonstrated how companies and government organizations can leverage blockchain to securely collect and integrate data from multiple sources to dynamically measure satisfaction levels. Banking regulators could use such a solution to measure customer service levels across different banks, Hani told conference delegates in his presentation.

 “Moving forward, Avaya is committed to open technology platforms that allow us to integrate these technologies in new ways to bring even greater value to our customers and partners across the region,” Hani said.

According to PwC, financial institutions in the Middle East are launching initiatives to understand possible business and operating model for blockchain solutions.[i]

Sun, 04 Dec 2022 10:00:00 -0600 en text/html

Securities Litigation Partner James (Josh) Wilson Encourages Investors Who Suffered Losses Exceeding $50,000 In Avaya To Contact Him Directly To Discuss Their Options

NEW YORK, Dec. 1, 2022 /PRNewswire/ -- Faruqi & Faruqi, LLP, a leading national securities law firm, is investigating potential claims against Avaya Holdings Corp. ("Avaya" or the "Company") AVYA.

If you suffered losses exceeding $50,000 investing in Avaya stock or options and would like to discuss your legal rights, call Faruqi & Faruqi partner Josh Wilson directly at 877-247-4292 or 212-983-9330 (Ext. 1310). You may also click here for additional information:

There is no cost or obligation to you.

Faruqi & Faruqi is a leading minority and Woman-owned national securities law firm with offices in New York, Pennsylvania, California and Georgia.

On June 27, 2022, Avaya announced $600 million in aggregate financing commitments, including $350 million of new Senior Secured Term Loans and $250 million of Exchangeable Senior Secured Notes. Management claimed "[t]his funding supports and accelerates our business model transformation."

A month later, on July 28, 2022, Avaya announced its board fired CEO James M. Chirico, Jr. The company also announced disastrous preliminary Q3 2022 financial results that included expected revenues and adjusted EBITDA well below previously given guidance and an unquantified but "significant" impairment charge. In addition, the company withdrew its 2022 guidance. This news sent the price of Avaya shares crashing 57% lower the next day.

Then, on Aug. 9, 2022, Avaya announced: (1) it determined there is substantial doubt about its ability to continue as a going concern; (2) it would not timely file its financial statements for the quarter ended June 30, 2022; (3) its Audit Committee commenced internal investigations into circumstances surrounding the company's financial results for the quarter; and, (4) the Committee also commenced an investigation into matters raised by a whistleblower. This news sent the price of Avaya shares crashing 45% lower that day.

Most recently, on Nov. 30, 2022, Avaya announced it would not timely file its financial statements for its fiscal year ended Sept. 30, 2022, revealed that its internal investigation is continuing, and admitted that it did not appropriately log the whistleblower's email received by a member of its Board of Directors and did not convey its existence to management or to its outside auditor.

Attorney Advertising. The law firm responsible for this advertisement is Faruqi & Faruqi, LLP (  Prior results do not guarantee or predict a similar outcome with respect to any future matter.  We welcome the opportunity to discuss your particular case.  All communications will be treated in a confidential manner.

View original content to obtain multimedia:

SOURCE Faruqi & Faruqi, LLP

© 2022 Benzinga does not provide investment advice. All rights reserved.

Thu, 01 Dec 2022 06:47:00 -0600 text/html
Killexams : Atlantis to Offer a Superior Guest Experience with Communications Foundation from Avaya

Atlantis to Offer a Superior Guest Experience with Communications Foundation from Avaya

Atlantis, The Palm – the region’s  first truly integrated destination resort has turned to Avaya, a global leader in business communications applications, systems and services, to provide the communications foundation for the 46 hectare development.

Atlantis sits atop the iconic Palm Jumeirah and features two towers linked by an authentic moorish arch.  The 17 hectare waterscape, Aquaventure is the largest water park in the region.  Avaya will deploy a communications system that will integrate the resort’s multiple communications applications in a consolidated IP telephony environment spanning the hotel’s 1,539 rooms and 5600 square metre conference center.

Atlantis has deployed sophisticated contact centre and mobility solutions from Avaya that will provide guests will unparalleled service.  Using Avaya Contact Centre Express, guests can get information and make requests for restaurant reservations, spa treatments or Aquaventure tickets via phone, email, text or instant messaging.  Whether a guest prefers texting on their mobile phone, sending emails or chatting over the internet, their request will be treated exactly the same as a traditional phone call. Requests will be distributed to the resort staff or department that can best attend to the guest’s needs.  What’s more, resort guests can receive replies using the same method of contact, even conducting a conversation, just like they would expect over the phone.

Guests need not worry about someone not answering on the other end because Avaya one-X Mobile Dual Mode ensures that calls bound for the resorts employee’s business number or extension will ring simultaneously on both their office phone and their mobile phone. Resort staff can transfer or conference calls, as well as answer calls on multiple lines with their mobile phone.  This enables them to move freely through the resort and attend to any calls or guest requests at any time. 

Atlantis, The Palm resort employees will be equipped with NokiaE61 mobile phones that will deliver them one number access and advanced enterprise telephony capabilities as they travel across the resort’s private Wi-Fi network as well as public cellular networks. With a single VoIP-enabled mobile device such as the NokiaE61, workers can “handoff” phone calls using dual mode communications, as they travel from inside the hotel building (Wi-Fi) to the outside environment (cellular) – and vice versa.  This drives cost savings by eliminating the need to use cellular minutes while inside the hotel facilities. When the worker travels outside the resort’s Wi-Fi network, they can handoff their Wi-Fi call to the cellular network outside by pressing a button, keeping their conversation going uninterrupted.

 “Atlantis, The Palm is the region’s first truly integrated entertainment destination resort and a development of this scale has unique communication requirements.  In particular, our focus is on providing a superior guest experience and maximizing employee productivity,” said Joe Tesfai, senior vice president Information Technology for Atlantis, The Palm. “It is key to have a solution that allows our team on the move to have access to all the communications features they would have at their desk.”

 “Avaya’s specialized applications including the multichannel contact center will handle all hotel facilities and property management transactions.  This is not an easy task considering the size and scope of the hotel and resort,” said Nidal Abou-Ltaif, area VP of Avaya for Emerging Markets.  “Atlantis is the largest and most accurate addition to Avaya’s growing portfolio of customers in the hospitality sector. Our goal is to continue to deliver advanced communications that enhance guest experience and Excellerate customer service to hotels throughout the Middle East and North Africa (MENA) region,” added Abou-Ltaif.

Avaya will deploy Communication Manager, the company’s IP telephony software that manages voice, data and video transmissions.  Resort management offices as well as resort suites will be equipped with the Avaya one-x IP desk phones, while a modular messaging system ensures that messages are accessible any time, anywhere from a wide array of access devices including telephones, fax machines, or PC user interfaces.  Avaya Communication manager will also support the video solution for meeting services in the hotel and enable corporate customers using the hotel’s meeting facilities to conduct video conferences with any part of the world.

The deployment of the massive project will take place in phases. Phase one of the project implementation, which provides voice communications to the onsite operational staff, has been completed.

Wed, 30 Nov 2022 10:00:00 -0600 en text/html
Killexams : Avaya discloses ICFR weaknesses linked to whistleblower logs

Avaya Holdings disclosed its assessment of internal control over financial reporting (ICFR) in its fiscal year 2021 annual report can’t be relied upon, along with acknowledging weaknesses in its ethics and compliance program.

The deficiencies in internal control over financial reporting (ICFR) represented “material weaknesses,” the cloud technology company said in a filing with the Securities and Exchange Commission (SEC) on Wednesday. While Avaya contends with the control lapses, the company will file late its annual report for the year ended Sept. 30, 2022, it disclosed separately.

The announcements follow internal investigations and audits the company launched after learning its financial results for the quarter ended June 30, 2022, would be “significantly lower than previous expectations,” according to a late filing notice Avaya delivered to the SEC on Aug. 9.

Fri, 02 Dec 2022 04:33:00 -0600 Adrianne Appel en text/html
Killexams : Cash-strapped Avaya contracts with professional CFO for $225K a month No result found, try new keyword!As cash-strapped Avaya Holdings (NYSE: AVYA) tries to pull itself out of a financial hole, the Durham company has tapped a new interim CFO, signing a deal to pay her $225,000 a month. New ... Tue, 08 Nov 2022 17:32:00 -0600 text/html Killexams : Avaya Investor Alert

New York, New York--(Newsfile Corp. - November 29, 2022) - Faruqi & Faruqi, LLP, a leading national securities law firm, is investigating potential claims against Avaya Holdings Corp. ("Avaya" or the "Company") (NYSE: AVYA).

If you suffered losses exceeding $50,000 investing in Avaya stock or options and would like to discuss your legal rights, call Faruqi & Faruqi partner Josh Wilson directly at 877-247-4292 or 212-983-9330 (Ext. 1310). You may also click here for additional information:

Tue, 29 Nov 2022 09:37:00 -0600 en-US text/html
3C00120A exam dump and training guide direct download
Training Exams List