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3314 Avaya Aura Experience Portal with POM Implementation and Maintenance test exam contents |

3314 test contents - Avaya Aura Experience Portal with POM Implementation and Maintenance test Updated: 2023

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Exam Code: 3314 Avaya Aura Experience Portal with POM Implementation and Maintenance test exam contents November 2023 by team

3314 Avaya Aura Experience Portal with POM Implementation and Maintenance Exam

Exam ID : 3314

Exam Title : Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam

Exam Questions : 62

Passing Scores : 66% (41 of 62 correct)


- Describe Web Services.

- Describe AAEP operations.

- Describe the AAEP and POM architecture.

- Describe the Experience Portal External Systems.

- Describe the capabilities of CMS RT Socket-based Routing.

- Describe the enhancements for ICR 7.0.

Experience Portal Implementation

- Describe Agent Assignment options.

- Explain AAEP licensing.

- Explain how agent scripts are created and used.

- Describe the VoIP connections.

- Configure Avaya Aura Experience Portal (AAEP) features and functions.

- Describe the steps to configure the EPM for Email and SMS.

Proactive Outreach Manager

- Define POM server definitions.

- Describe the components of the POM User Interface.

- Describe the enhancements for POM 3.0.

- Describe the standard POM reporting capabilities.

- Explain how agents are assigned to campaigns.

- Verify the prerequisites to the POM installation.

- Describe POM features and functions.

- Install and configure POM features and functions.

- Install POM licenses.

- Perform POM database administration.

ICR Implementation

- Configure Intelligent Customer Routing (ICR).

- Explain the ICR installation requirements.

- Understand ICR reporting capabilities.


- Describe AAEP user requirements.

- Troubleshoot POM database issues.

- Describe the AAEP standard reporting capabilities.

- Explain the AAEP backup procedures.

- Explain the upgrade paths and procedures.

- Verify AAEP operations.

- Describe ICR reporting capabilities.


- Use POM troubleshooting procedures and tools.

- Troubleshoot EPM issues.

- Troubleshoot POM database issues.

- Use AAEP troubleshooting isolation tools, logs and processes.

- Identify ICR messages and log files.
Avaya Aura Experience Portal with POM Implementation and Maintenance Exam
Avaya Implementation test contents

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Avaya Aura Experience Portal with POM Implementation
and Maintenance Exam
Question: 58
If a call enters the system and matches more than one URI, what determines the
application that will handle the request?
A. The Launch Order link on the Add Application page is used to set the priority.
B. On the Add Application form, the Set Priority field assigns the priority.
C. The inbound called numbers or URIs cannot match more than one application.
D. The Short With field on the Add Application form sets the order.
Answer: C
Question: 59
Which statement about Auxiliary Experience Portal Manager (EPM) is true?
A. An Auxiliary EPM can be installed co-resident with MPP server.
B. An Auxiliary EPM can be Installed on a single server AAEP system.
C. More than one Auxiliary EPM server can be added per AAEP system.
D. Only one Auxiliary EPM server can be added per Avaya Aura® Experience Portal
(AAEP) system.
Answer: B
Question: 60
When the Avaya Aura® Experience Portal (AAEP) software receives 3 call, what starts
the associated speech application that controls the call flow?
Answer: C
Question: 61
Which two types of connections does the Experience Portal Short Message Service
channel support?
Answer: B, C
Question: 62
Which report displays information starting with the initial inbound or outbound call and
ending with the termination of the CCXML page?
A. Data Report
B. Application Detail Report
C. Contact Detail Report
D. Session Detail Report
Answer: D
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Avaya Implementation test contents - BingNews Search results Avaya Implementation test contents - BingNews Best Unified Communications Certifications

The need for today’s organizations to share information, along with proliferation of high-speed broadband, has driven the global unified communications (UC) market for the past decade, if not longer. UC streamlines communications so that geologically-dispersed employees can interact digitally as if they’re in the same office, even if they’re located thousands of miles apart.

Centralized administration also makes UC popular with IT managers because it reduces the time and effort needed to support and secure corporate communications of all kinds. Because of a need for specialized skills to make large-scale UC implementations run their best, top UC vendors offer certifications to buttress and boost workforce capability and quality.

Simply Hired lists $91,623 as the average salary for a UC engineer’s role, with highest salaries reported at $139,737. Glassdoor lists UC salaries as high as $166,000 for senior and UC engineer positions. UC engineer salaries declined slightly from previous years with the average down from $94,354 to $91,623 (a dip of just under three percent). While this dip could just represent normal market fluctuations, it is a trend worth watching because we also observed a slight salary decrease last year.

We dug into various job boards to see how many UC jobs are available, specifically targeting jobs that called out one or more of our top five certifications: Avaya ACSS, CCIE Collaboration, CCNP Collaboration, IBM Sametime and MCSE: Productivity.

ACSS: Avaya Certified Solution Specialist

For IT professionals supporting Avaya products, the ACSS is a must-have credential. The company updated its certification programs in late 2015 and currently offers two separate professional certification tracks:

Sales and Design – this track offers three credentials:

  • Avaya Professional Sales Specialist (APSS)
  • Avaya Certified Design Specialist (ACDS)
  • Avaya Professional Design Specialist (APDS)

Services – this track is aligned with Avaya engagement solutions and products, so you’ll see two flavors for some of the certifications depending on which solution track (product or engagement solution) is targeted. Avaya currently offers the following Services credentials:

  • Avaya Support Professional Specialist (ASPS)
  • Avaya Implementation Professional Specialist (AIPS)
  • ACSS: Avaya Certified Solution Specialist (ACSS) (engagement solution) and Avaya Certified Support Specialist (ACSS) (product)
  • ACIS: Avaya Certified Integration Specialist (ACIS) (engagement solutions) and Avaya Certified Implementation Specialist (ACIS) (product)

The advanced-level ACSS cert targets more experienced Avaya practitioners both in support specialist and product specialist roles, covering 19 individual credentials. Candidates should possess technical skills sufficient to configure, install and administer Avaya products. Also, they should be well-versed in Avaya product maintenance, and in testing product implementations and troubleshooting issues. Successful candidates typically possess at least two years’ direct experience supporting Avaya products and four years working with the chosen Avaya technology. Each certification is valid for two years.

Requirements to obtain the ACSS certification depend on which credential one chooses to pursue. For information on prerequisite skills, curriculum maps, required training and the number of exams for individual credentials, visit Avaya’s credential program webpage. (Click the Services Credentials tab, then click on the ACSS button to view the full Catalog. Additional program information appears in the Avaya Professional Credential Program Overview.)

ACSS Facts and Figures

Certification Name Avaya Certified Solution Specialist (ACSS)
Prerequisites & Required Courses Minimum of 4 years’ experience in the relevant technology plus 2 years’ experience supporting the Avaya product. Training is required and available in multiple formats (classroom, virtual classroom and on-demand); depending on solution track. Expect to pay between $3,500 and $4,500 per classroom course, or $1,400 per 16-hour course, and $2,100 per 24-hour course in the virtual classroom or on-demand.
Number of Exams One test per credential
Cost of Exam $125

Exams administered by Pearson VUE

Self-Study Materials None

CCCIE Collaboration: Cisco Certified Internetwork Expert Collaboration

Cisco offers its CCIE Collaboration certification, which identifies expert skills in unified communications, video and telecom. Only the cream of the crop earns the CCIE, and CCIE Collaboration is no exception.

The expert-level CCIE Collaboration credential recognizes seasoned collaboration and UC architects, as well as voice and video network managers, who design, deploy and troubleshoot enterprise collaboration solutions that are moderately to highly complex. Although the certification requires no prerequisites or specific training, Cisco designed the CCIE Collaboration for individuals with true expertise and lots of relevant experience (three to five years, minimum) with UC solution integration, configuration and troubleshooting.

Like other CCIE certs, the certification has a written qualification test and a hands-on lab exam, both of which are rigorous and often take multiple attempts to pass. Cisco includes emerging technologies in its assessments. A great value-add available through the Cisco 360 Learning Program for CCIE Collaboration is remote access to an online environment that contains equipment to practice hands-on for the lab exam.

CCIE credential holders must recertify every two years or it will be suspended. It’s the responsibility of the credential holder to keep track of their individual recertification deadline. You can apply for a one-year extension to complete re-cert requirements, but if you miss that deadline, your certification is lost forever.

Recertification involves passing a single exam. Currently, acceptable recertification exams include any current CCIE written or lab exam, or a current CCDE written or practical exam. Credential holders may also recertify by passing the Cisco Certified Architect (CCAr) interview and board review. Alternatively, credential holders may recertify through participation in the Cisco Continuing Education Program (CEP). To recertify through the CEP, credential holders must earn 100 continuing education credits, pay a $300 administrative fee, and agree to CEP terms and conditions.

CCIE Collaboration Facts and Figures

Certification Name Cisco Certified Internetwork Expert (CCIE) Collaboration
Prerequisites & Required Courses No course prerequisites. In-depth understanding of test syllabus plus three to five years of job experience recommended.
Number of Exams Two exams: Written qualification test (Exam 400-051 version 2.0: CCIE Collaboration), 90 to 110 questions, 120 minutes.

Hands-on lab test (Version 2.0), 8 hours.

Cost of Exam Written exam: $450, test 400-051

Lab exam: $1,600 per attempt

Self-Study Materials Written exam: The CCIE written exam website maintains a list of Cisco Press resources, reference and design guides, training, self-assessment tools, and more. Additional self-study resources are available from the Cisco Learning Network Store.

CCIE Lab Exam: The Cisco Learning Network maintains a list of self-study resources for the CCIE lab exam.

CCIE Practice Exam: Udemy offers a practice test with weekly-updated Dumps as the final prep for the CCIE.

CCNP Collaboration: Cisco Certified Network Professional Collaboration

The intermediate-level CCNP Collaboration recognizes network engineers who are well versed in Cisco Voice and UC devices and applications in enterprise networks.

Four exams are required to qualify for the CCNP Collaboration credential. A certified candidate designs, implements, configures, manages and troubleshoots Cisco UC applications, networks and devices. Candidates should have in-depth knowledge of all facets of unified networking, including gateways, IP phones, quality of service (QoS), voice, video and presence applications, and utilities for configuring Cisco routers and switches, in addition to one to three years’ experience with these technologies.

Training is recommended but not required. Cisco offers in-depth training courses, both in the classroom and online, for each exam. Depending on the training provider, classroom live and virtual classroom live courses cost approximately $3,795, while online self-paced courses start at about $1,100. Training courses typically last five days.

The CCNP Collaboration, like all Cisco professional-level certifications, requires recertification every three years. To recertify, you must pass one Cisco test before your cert’s expiration date. Acceptable exams include any current 642-XXX professional-level exam, any 300-XXX professional-level exam, any CCIE written exam, any CCDE written or practical exam, or passing the Cisco Certified Architect (CCAr) interview and board review.

CCNP Collaboration Facts and Figures

IBM Certified System Administrator: Sametime V9.0

The intermediate-level IBM Sametime administrator credential aims at systems administrators with existing skills and hands-on experience in IBM Sametime 9.0. Candidates must understand architectural considerations when running IBM Sametime within an IBM WebSphere environment. They must also demonstrate their knowledge of Sametime deployment and audio/video configuration within Sametime, along with management, troubleshooting, performance monitoring and optimization techniques.

The certification requires candidates to pass a 78-question multiple-choice exam, to be completed in no more than 105 minutes. IBM emphasizes the need for hands-on experience before tackling this exam, stating that “direct application of the skills learned cannot be substituted” with any of the self-study materials. The test measures a candidate’s knowledge of task performance rather than memorization of features and functions.

In addition to the Certified System Administrator credential, IBM also offers two related certifications:

  • IBM Certified Associate – Sametime 9.0: This is an entry-level certification for professionals with knowledge regarding the use and administration of an IBM Sametime environment. Successful candidates should possess a basic understanding of UC concepts, databases, and IBM WebSphere and IBM Domino V9.0 environments.
  • IBM Certified Advanced System Administrator – Sametime 9.0: This is an advanced professional-level credential for system administrators, application, infrastructure and solution architects. It requires an understanding of the WebSphere Application Server Network Deployment and Liberty Profile environments. Candidates must first obtain the Certified System Administrator credential and then pass an additional exam.

The IBM Certified System Administrator – IBM Lotus Sametime 8.5 credential is still available for those working in Lotus Sametime 8.5 environments.

While IBM certifications are evergreen and don’t expire, the same cannot be said for technology. Credential holders should plan to move up and recertify on new technology as it becomes available.

IBM Certified System Administrator – Sametime V9.0 Facts and Figures

Certification Name IBM Certified System Administrator – Sametime V9.0
Prerequisites Basic IBM Sametime administration knowledge plus hands-on experience with IBM Sametime V9.0
Number of Exams One exam: Exam C2040-413: IBM Sametime 9.0 Administration (78 questions, 105 minutes, 52 questions required to pass)
Cost of Exam $200. Exams administered by Pearson VUE.
Self-Study Materials IBM maintains a list of test objectives, Technotes, product documentation and web resources for the exam.  Also, candidates can purchase a web-based sample/practice test (number A2040-413 Assessment: IBM Sametime 9.0 Administration) from Pearson VUE for $30.

MCSE (Microsoft Certified Solutions Expert): Productivity

The MCSE: Productivity certification targets professionals supporting enterprise-grade hybrid and cloud solutions for Microsoft Office. Key technologies include Microsoft Office 365, Microsoft Office, Exchange, Skype for Business and SharePoint.

To obtain the MCSE: Productivity credential, candidates must first obtain the Microsoft Certified Solutions Associate (MCSA): Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification. Then, they must pass one additional test from an approved list. Currently, there are eight different exams to choose from. In addition, Microsoft recommends three to four years of experience.

The Microsoft Certification Program underwent extensive changes in September 2016. Once you earn one of the latest MCSE credentials, you do not have to recertify within three years as was the case in the past. However, by passing an elective test each calendar year, you add an entry to your transcript that indicates your commitment to staying current on technologies and expanding your skillset.

MCSE: Productivity Facts and Figures

Certification Name Microsoft Certified Solutions Expert (MCSE): Productivity
Prerequisites & Required Courses MCSA: Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification

Three or more years of experience recommended.

Number of Exams Candidates must pass one of the following exams:

Exam 70-345: Designing and Deploying Microsoft Exchange Server 2016

Exam 70-339: Managing Microsoft SharePoint Server 2016

Exam 70-333: Deploying Enterprise Voice with Skype for Business 2015

Exam 70-334: Core Solutions of Microsoft Skype for Business 2015

Exam 70-331: Core Solutions of Microsoft SharePoint Server 2013

Exam 70-332: Advanced Solutions of Microsoft SharePoint Server 2013

Exam 70-341: Core Solutions of Microsoft Exchange Server 2013

Exam 70-342: Advanced Solutions of Microsoft Exchange Server 2013

Cost of Exam $165 per exam. Exams administered by Pearson VUE.
Self-Study Materials Microsoft provides links to training, practice exams by third-party vendors such as Mindhub and MeasureUp, case studies, test study groups and more. Links to community support forums and other resources are listed on each test web page. Microsoft also offers various training options through its Microsoft Official Courses On-Demand (MOC On-Demand) program.

Beyond the top 5: more UC certifications

The UC certification landscape is not as crowded as the pool of general networking certs or the increasingly popular cloud and mobile credentials, but UC is on the rise nonetheless. In fact, traditional UC is increasingly offered through the cloud, forcing certifications to take on a new flavor to accommodate the latest technologies and techniques.

In addition to the top five certs covered in this article, many colleges and universities offer courses in unified communications or certificate programs aimed at workforce training. Note that most of those programs incorporate Cisco equipment and applications. Other programs are available, though. We conducted a simple Google search that revealed several interesting choices, including the Information Technology: Network Specialist Concentration at the Pennsylvania College of Technology.

Another consideration is Mitel Networks. Although the company doesn’t offer its own IT career certifications as of this writing, Gartner considers Mitel one of the leaders in the UC market, and the company name appears in job board searches for “unified communications” with great frequency. That means there’s an abundance of open positions that call for Mitel experience and/or knowledge. When evaluating UC certifications, and especially certificate programs through colleges or universities, consider if the required skills and knowledge might transfer to a job working with Mitel technology.

Thu, 09 Nov 2023 10:01:00 -0600 en text/html
Approved test materials

The University Testing Center aims to strike a balance between the need for a uniformly secure testing environment and the individual preferences of professors. In addition to scratch paper, we have developed a list of approved materials/aids that professors can permit students to use on their exams.

The Testing Center staff is trained to follow professors’ instructions explicitly and without exception. Please pay close attention to your selection(s) to ensure that you have chosen the intended materials/aids.

All test materials will be inspected by a proctor prior to the student being admitted to the exam. The Testing Center reserves the right to reject a student’s materials if they do not comply with the professor’s instructions or the Testing Center’s policies. Students whose materials are rejected will have the option to test without the rejected materials or to reschedule (continent upon availability).

All written materials used during the exam, including handouts, scratch paper, and note sheets/cards, will be collected at the end of the student’s exam. The Testing Center retains these materials for 30 days, after which they are shredded. We recommend advising students that these items will not be returned to them, and that they should make a copy of them prior to the test if they wish to keep them for future reference.

Sat, 24 Aug 2019 00:50:00 -0500 en-us text/html
Prepare for the CAP Exam

ISA offers a variety of resources to help you prepare for the Certified Automation Professional (CAP®) exam.

Primary Textbook

A Guide to the Automation Body of Knowledge is the primary text resource for the CAP test and provides a complete overview of all technical topics. Order the Guide to the Automation Body of Knowledge.

Study Guide

The CAP Study Guide is a comprehensive self-study resource that contains a list of the CAP domains and tasks, 75 review Dumps complete with justifications. References that were used for each study guide question are also provided with the question. The Study Guide also includes a recommended list of publications that you can use to do further study on specific domains. Order the CAP Study Guide.

Review Courses

A CAP review course is available in several formats as preparation for taking the certification exam. This course is offered by ISA and can also be offered at your location.

ISA also has a variety of training courses that would be helpful in preparing for CAP. Visit the Automation Professional Training page for a complete list.

Additional Resources

Exam Topics

  1. Basic Continuous Control: Process Instrumentation, Analytical Instrumentation, Continuous Control, Control Valves, Analog Communications, Control System Documentation, Control Equipment
  2. Basic Discrete, Sequencing, and Manufacturing Control: Discrete Input & Output Devices and General Manufacturing Measurements, Discrete and Sequencing Control, Motor and Drive Control, Motion Control
  3. Advanced Control Topics: Process Modeling, Advanced Process Control, Control of Batch Processes, Environmental, Environmental Monitoring, Building Automation
  4. Reliability, Safety, and Electrical: Alarm Management, Reliability, Process Safety and Safety Instrumented Systems, Electrical Installations, Safe Use and Application of Electrical Apparatus
  5. Integration and Software: Digital Communications, Industrial Networks, Manufacturing Execution Systems and Business Integration, System and Network Security, Operator Interface, Data Management, Software, Custom Software
  6. Deployment and Maintenance: Operator Training, Checkout, System Testing, and Startup, Troubleshooting, Maintenance, Long-Term Support and System Management
  7. Work Structure: Automation Benefits and Project Justifications, Project Management and Execution, Interpersonal Skills

CAP trial Questions

Questions on the test were derived from the real practice of automation professionals as outlined in the CAP Role Delineation Study and job task analysis. Using interviews, surveys, observation, and group discussions, ISA worked with automation professionals to delineate critical job components to develop test specifications to determine the number of questions related to each domain and task tested. This rigorous program development and ongoing maintenance process ensures that CAP certification accurately reflects the skills and knowledge needed to excel as an automation professional.

The following six questions were taken from the CAP test question item bank and serve as examples of the question type and question content found on the CAP exam.

  1. The method by which the tasks and hazards associated with a machine or process are analyzed is known as:
    • A. Risk assessment.
    • B. Machine assessment.
    • C. Risk reduction.
    • D. Risk abatement.
  2. To test controller tuning or prototype new control strategies offline, the model should be a(an):
    • A. Tie-back (loopback) simulation.
    • B. Artificial neural network.
    • C. Dynamic process simulation.
    • D. Steady state process simulation.
  3. The temperature measurement with the BEST repeatability and resolution is the:
    • A. Thermocouple.
    • B. Resistance temperature detector (RTD).
    • C. Dial thermometer.
    • D. Capillary system.
  4. Which of the following is NOT a variable speed drive setup parameter?
    • A. Acceleration rate.
    • B. Motor winding type.
    • C. Output frequency.
    • D. Maximum speed.
  5. A complete test plan for system integration testing MUST include:
    • A. Comments for the application programmer.
    • B. Multiple test cases for each mode of operation.
    • C. At least five test cases for each test.
    • D. Expected results for each test case.
  6. Frequency of maintenance should be determined by:
    • A. Failure rates of components.
    • B. Availability of personnel and parts.
    • C. Management targets for efficiency and productivity.
    • D. Effectiveness of maintenance personnel.

Sample Questions Answer Key

Question Number Correct Answer Exam Content Outline
1 A Domain 1, Task 4
2 C Domain 2, Task 2
3 B Domain 3, Task 3
4 B Domain 4, Task 7
5 C Domain 5, Task 5
6 A Domain 6, Task 2
Wed, 14 Jul 2021 04:33:00 -0500 en text/html
GRE Testing GRE

The GRE (Graduate Record Examination) revised General Test, introduced in August 2011, features a new test-taker friendly design and new question types. It more closely reflects the kind of thinking you'll do in graduate or business school and demonstrates that you are ready for graduate-level work. Skills are assessed in the areas of verbal reasoning, quantitative reasoning, and analytical writing.

Prices/fees are subject to change without notice.

Establishing Connection...

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Finra Exams

Series 79, also known as the Investment Banking Representative Exam, is a Representative-Level test administered by FINRA. Anyone who passes the Series 79 test is qualified to advise on and/or facilitate debt and equity offerings, mergers and acquisitions, tender offers, financial restructurings, asset sales, divestitures (or other corporate reorganizations), and business combination transactions.

Thu, 20 Apr 2023 00:03:00 -0500 en text/html
Final test Schedule Final test Schedule | Sacramento State
Skip to Main Content

Final test Schedule 2023-2024

Final test Management

  • No final exams shall be held on Fridays during Spring terms due to conflicts with Commencement.
  • Consult the course syllabus for the final test date and time or one day courses not listed above, all summer courses, courses with special session dates, and courses without room assignments.
  • Final exams for one day courses, not listed above, will follow the final test schedule unless the course syllabus states otherwise.
  • Classes that start within the day(s) and start hours listed above, but before the next class start time group will hold their final test on the relevant test date and time.
    • For example, a class start time on MWF or MW, 7:00 a.m. through 7:59 a.m. will hold their final test on the relevant Monday test date, 8:00 a.m. to 10:00 a.m.; the MWF class start time from 9:00 a.m. through 9:59 a.m. will hold their final test on the relevant Wednesday, 8:00 a.m. to 10:00 a.m., and so on.
  • All Saturday only afternoon classes will follow the 12:00 p.m. final test schedule.
  • Classes meeting four or five days a week will follow the MWF schedule.
  • Examination hours for classes involving lecture and laboratories or quiz sections are determined by the hours scheduled for the lecture.
  • Final exams, including major section exams offered in lieu of a final exam, may not be scheduled during the last week of classes.
    • However, quizzes, lab exams, and other academic assignments may be scheduled for the last week of classes, provided they are specified on the course syllabus.
  • No unscheduled (i.e. not included in the course syllabus) or additional requirements may be imposed on students during the last week of classes.
    • Any exceptions that necessitate giving a final prior to final test week must be stated on the course syllabus and shall require prior approval of the dean.

Contact the Office of Space Management at (916) 278-6507 or concerning final test schedules and requests for room reservations for final exams. If a faculty conflict with a regular test date and time occurs, the department office shall contact Space Management to schedule a room according to the conflict test date and time listed in the Exceptions section above.

Fri, 28 Oct 2022 15:00:00 -0500 en text/html NextGen Bar Exam: What to Know No result found, try new keyword!Gundersen, CEO and president of the not-for-profit National Conference of Bar Examiners, which develops bar test content for 54 U.S. jurisdictions. "So the public can have confidence in a ... Wed, 15 Feb 2023 03:47:00 -0600 Why Textbooks And Education Are To Blame For Fake News

An MIT study published yesterday in the journal Science confirms what many people have known for some time: Twitter users play a much bigger role in spreading fake news than bots.

Using some 126,000 pieces of data provided by Twitter that had been shared by some three million users over more than ten years, most of Twitter's life, the researchers found that fake news reaches users up to 20 times faster than factual content. The study focuses on Twitter, but it is safe to assume that the results also apply to most of the widely used social networks. In a short period, we have created a system that enables and encourages us to share information, while at the same time renouncing any responsibility for formally educating people in its use. What could possibly go wrong?

It will come as no surprise that a professor like myself says that lack of education in how to use the social networks is the problem here: if the only tool you have is a hammer, every problem is a nail… but I believe that this is a problem that has been growing for a long time, while education has barely changed over the last decades. In short, our education systems work along the same lines as those of our parents and grandparents: we study textbooks, memorize and then regurgitate their contents in an exam.

We continue to operate on the basis that knowledge is stored in repositories, usually a book or an teacher. This dependence on textbooks has distorted education, and made it vulnerable to indoctrination. But, above all, textbooks make us dependent on a specific source of information, preventing us from developing our own criteria. The only places where people are taught how to search for information are on Information Sciences and Journalism courses. In an age when we are inundated with information, students more than ever need those search skills.

The sad truth is that we tend to believe whatever we see on a screen, accept the first result a search engine gives us, and are only too willing to share things on social networks, perhaps in the hope of increasing our popularity. If we see something that attracts our attention or that coincides with our world view, we share it, usually without checking it first. And of course, if everybody is sharing something, then it must be true, right? But as we have seen in the 2016 US elections, this built-in vulnerability of the social networks has been successfully exploited, while the real culprits are not bots and fake accounts managed in the Balkans or Russia, but our collective naivety.

Which is why we have to stop seeing textbook as repositories of truth. Education, from primary school on, should be about developing the skills to search for and qualify information online. Students have to be taught that the truth is not to be found in the pages of this or that  book, but instead is out there, and can be found if we take the time and use the necessary skills. This is a subject I have written about repeatedly: don’t just digitalize textbooks; kill them off.

Learning today means managing ever-growing amounts of information and being able to sort the wheat from the chaff, it means using multiple sources and accepting that the teacher is simply another knowledge node, and one that is perfectly open to question. Knowledge has to cease being something that can be manipulated commercially or politically, and it certainly can’t be decided on by parents or teachers, who will have their own biases. Schools must help children to understand that a book, a teacher, a newspaper, a government or their parents can never be their sole source of knowledge, because knowledge is out there in the world, evolving.  The metaphor of teaching somebody how to fish, rather than giving them food, has never been more relevant.

Technology isn’t going to help us solve the root problem of our willingness to share fake news. That will only come about through education. Technology can help limit the spread of fake news by detecting diffusion patterns, but humans will be required to fact check: we’re never going to come up with a truth algorithms: that just runs the risk of repeating the same mistakes. It is only by adapting our education systems, and now, to the changing times we live in that we will stop the spread of fake news.

Thu, 08 Mar 2018 22:28:00 -0600 Enrique Dans en text/html
Excluding Content

There are several ways to exclude your content from the search engine.

1. Robots.txt

Robots.txt is by far the most reliable and easiest way to exclude parts of your site from the search engine index. In brief, robots.txt is used to tell search engines not to index content at specific URLs. If a file named robots.txt is present in the top folder of your site, search engines will read this file for information on what sites to exclude from their crawl. An excellent resource for this technique is

To exclude your content from Northwestern's Google Programmable Search instance, you will have to remove it from using the robots.txt rule below or Google's Search Console.

user-agent: googlebot
disallow: /

2. Meta Directives

Several meta tag directives exist to communicate to search engines that they shouldn't index web content. The most commonly used one is the ROBOTS directive. The following snippet in the <head> portion of your HTML documents will instruct engines not to index your content or to follow its links:

<meta name="robots" content="noindex,follow">

3. Web Server Headers

In some cases, it may not be possible to include the above <meta> tag in your HTML templates, or you may wish to exclude non-HTML content. Instead of using the <meta> directive, you can modify your server configuration to send the same information in an HTTP header like so:

X-Robots-Tag: noindex
Sun, 10 Oct 2021 02:42:00 -0500 en text/html
SAS Testing Center

Our Testing Center is located in Suite 181 on the first floor of the Sadler Center.  Consisting of 22 general seating desks, 2 adjustable height desks, one CCTV magnifier for visually impaired students, and two individual rooms. The SAS Testing Center will be open between 9 a.m. – 5 p.m. Monday through Friday. Students registered with SAS who receive approved testing accommodations can choose to take their exams in the Testing Center.

photo of the testing center with student desks and proctor's desk on the side of the room.
SAS Testing Center Policies
To book an appointment in the Testing Center, students must request a testing appointment at least 72 hours in advance through Accommodate. Students must communicate with their professors and remind or notify them at least one week (7 days) prior to the test to ensure that the professor can make arrangements to provide the test to SAS. We cannot guarantee testing accommodations if students have not given professors due notice and made arrangements for their accommodations accordingly.
Making reservations for the SAS Testing Center 
  • Log on to Accommodate
  • Select the green "Testing Room" tab on the top right
  • Select "Booking Request" on the bottom left, and enter the course and details as prompted.
Our staff will contact the student's professor to arrange for the test accommodations. If students have difficulty booking through the website, please email or call 757-221-2512 for assistance. Please note: The SAS Testing Center is reserved for students who are registered with SAS and have been approved for testing accommodations. You must schedule an appointment in advance in order to test in the SAS Testing Center. 

Please allow sufficient time to complete your test when you set your reservation time. Students must obtain professor agreement to schedule exams at an alternative date/time. 

Taking Exams in the SAS Testing Center

Students report to Sadler Center 181 for their scheduled exam. Students must keep all belongings other than what is necessary to complete the test in the SAS Office during the test period. Students are prohibited from bringing cell phones unless it is an approved testing accommodation.

Once students arrive to the Testing Center, they will be asked to check in via QR code. Once checked in by the front-desk staff, students will be asked to place all of their belongings in a locker, which remains locked until students complete their exam. Ear plugs are provided if students would like. Students then are led to their assigned desk by the proctor and provided information given by the professor for the exam. Proctors will let students know when their time has elapsed and students will turn in their test in the appropriate way and their assigned locker will be unlocked so that the student can retrieve their belongings.  

We ask students to be mindful of their own behavior (such as avoiding perfumes, colognes, and keeping extraneous noises to a minimum) to minimize distractions for other students in the Center. Food and drink must be approved through SAS. 

Upon completion of the exam, students report to the Testing Proctor or office assistant. Our staff then will upload the student's test contents to the Accommodate portal, and the professor will have access to open and download the student's test through Accommodate.

Sun, 04 Sep 2022 12:55:00 -0500 en text/html

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