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Exam Code: 3312 Avaya Aura Contact Center Administration exam exam success June 2023 by Killexams.com team
Avaya Aura Contact Center Administration Exam
Avaya Administration exam success

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Avaya Aura Contact Center Administration Exam
Question: 58
A customer with Avaya Aura® Contact Center (AACC) has opened the Skillset View in
the Contact Center Management component. Which task can be performed from this
A. Create a new skillsets.
B. Delete a supervisor.
C. Add a skillset to a script.
D. Schedule an Agent to Skillset assignment.
Answer: A
Question: 59
A customer wants to measure the system-wide Contact Center traffic, not just traffic on
an individual skillset or application basis. Which category of intrinsic would provide this
A. Open Queue
B. Traffic
C. Call
D. Time
Answer: D
Question: 60
A customer with Avaya Aura® Contact Center (AACC) wants to create a script using
intrinsics. The script will be screened using the 'QUEUED COUNT’ intrinsic.
Which category of intrinsic is the 'QUEUED COUNT" intrinsic?
A. Traffic
B. Time
C. Call
D. Skillset
Answer: A
Question: 61
A customer with Avaya Aura® Contact Center (AACC) will use the Contact Router for
all calls entering the system. What is one function of the Contact Router?
A. It can link intrinsics to applications.
B. It can link agents to applications.
C. It can link skillsets to applications.
D. It can link Control Directory Numbers (CDN) to applications.
Answer: C
Question: 62
Which statement regarding scripts is true?
A. A primary script is the only place that call variables can be assigned.
B. A secondary script is the only place treatments can be applied to the call.
C. A primary script is referenced directly from the Master script, otherwise it is a
secondary script.
D. Only a single secondary script allowed per application.
Answer: C
Question: 63
A customer with Avaya Aura® Contact Center (AACC) has created a script application.
The customer would like to convert this script application into a now application.
Which statement regarding converting scripts is true?
A. Only an administrator logged in with webadmin credentials can perform the
B. The original script application must be in the Contact Center View.
C. The original script application must be in the Local View.
D. The conversion of a script to a flow results in two scripts, the original script version
and the new flow version.
Answer: C
Question: 64
A customer with Avaya Aura® Contact Center (AACC) would like to use the
Configuration Tool spreadsheet to add resources to the Contact Center.
Which three tasks can be configured using this tool? (Choose three.)
A. assignments
B. skillsets
C. script variables
D. threshold classes
E. presentation classed
Answer: B, D, E
Question: 65
A customer with an Avaya Aura® Contact Center (AACC) has been notified that due to
bad weather the contact center will not be opening today. The customer would like to
remotely implement an announcement to explain the reason for the unscheduled closure,
and is going to use a Boolean variable to accomplish this. Which two statements
regarding a Boolean variable are true? (Choose two.)
A. A Boolean variable is a variable of the type TRUE/FALSE.
B. A Boolean variable is a variable of the type ON/OFF.
C. A Boolean variable can be used on a Master Script, a Primary Script or a Secondary
D. A Boolean variable cannot be used in a loop.
Answer: A, C
Question: 66
A customer with Avaya Aura® Contact Center (AACC) is attempting to add a new
activity code to the system, but receives a system error stating that the maximum
number of activity codes allowed has been exceeded. To determine the maximum
number of allowed activity codes, under which option within the Configuration
component would the customer look?
A. Global Settings
B. Threshold Classes
C. Real Time Statistics
D. Historical Statistics
Answer: D
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Wed, 23 Oct 2019 13:37:00 -0500 en-US text/html https://redmondmag.com/whitepapers/2019/10/veeam-getting-prepared-for-the-microsoft-azure-administrator-certification-exam.aspx?tc=page0
Exam success

YEAR six students at Snaresbrook College Preparatory school are celebrating exam success after winning scholarships to grammar and independent schools.

Jamie Patel, a pupil at the school in Woodford Road, South Woodford, has been offered scholarships to four separate independent schools Bancroft's, Forest, Chigwell and the City of London School.

After deciding on the City of London School Jamie will be starting there in September.

Meanwhile, children from years four and five have returned from a four-day trip to York.

After getting their bearings with a trip on the River Ouse, the children explored the city's Roman heritage at Brigantium in Murton Park, before digging up the past in the city's Archeological Research Centre.

Other attractions including the Yorvic Centre, the National Railway Museum and York Minster were also visited during their stay.

Thu, 27 Apr 2023 00:17:00 -0500 en text/html https://www.yorkpress.co.uk/news/286743.exam-success/
Historic exam success is highly satisfying 4040_large.jpg


The University of Manchester’s School of Dentistry is celebrating after being ranked top among all UK dental schools for student satisfaction.

The news follows the success of the School’s class of 2008 which made history in June by becoming the first year ever to achieve a 100% pass rate in the final examination of their Bachelor of Dentistry Surgery degrees.

Tradition dictates that should this remarkable achievement ever occur the students present the Head of School with a pair of white gloves; the presentation was made to Dr Nick Grey at the Graduation Ball.

Dr Grey said: “The excellent performance of our students in achieving a 100% pass rate and our top ranking for student satisfaction reflects the School’s commitment to placing student feedback high on the agenda.

“These successes are a credit to both our staff and students and I was both proud and delighted to be presented with the pair of white gloves.”

The success was celebrated by a School-wide photograph at the beginning of the Academic year and the white gloves are on display in the Head of School Office.


For further details contact:

Aeron Haworth

Media Relations Officer

Faculty of Life Sciences

The University of Manchester

Tel: 0161 275 8383

Mob: 07717 881 563

Email: aeron.haworth@manchester.ac.uk

Mon, 13 Aug 2018 17:45:00 -0500 en text/html https://www.manchester.ac.uk/discover/news/historic-exam-success-is-highly-satisfying/
Veterans Success Center Home - Veterans Success Center - Purdue University

Empowering Military, Veteran, and Military-Connected Students at Purdue University

Purdue Student Veterans render the proper folding of the United States Flag at the 2014 Memorial Day Event

Purdue Student Veterans render the proper folding of the United States Flag at the 2014 Memorial Day Event.

Serving Military, Veteran, and military-connected family members Since 2014

Purdue’s Veterans Success Center (VSC) is composed of student and staff space in the Purdue Memorial Union where students can receive guidance about and access to military-related education benefits, opportunities for personal and professional development, and camaraderie with their peers.

The VSC is not affiliated with the Department of Defense or any Military Services.

Thu, 23 Jan 2014 10:51:00 -0600 en text/html https://www.purdue.edu/veterans/
Exam Schedule

Fall 2022

The following schedule has been designed and approved with the expectation that students must plan to take up to two examinations per day. Questions about this schedule or policy should be directed to successcenter@calvin.edu. (See below regarding classes that meet four days per week and common exam times for some classes.)

Special exam times

Class Time Examination Time
Time Days Day Date Time
8:30 a.m. M W F Fri. Dec. 9 9:00 a.m.
9:30 a.m. M W F Mon. Dec. 12 1:30 p.m.
11:00 a.m. M W F Wed. Dec. 14 9:00 a.m.
12:00 p.m. M W F Thurs. Dec. 15 9:00 a.m.
1:00 p.m. M W F Wed. Dec. 14 1:30 p.m.
2:00 p.m. M W F Tues. Dec. 13 9:00 a.m.
3:00 p.m. M W F Mon. Dec. 12 9:00 a.m.
4:00 p.m. M W F Thurs. Dec. 15 6:30 p.m.
5:00 p.m. M W F Wed. Dec. 14 6:30 p.m.
8:30, 8:35, 9:05, 9:30 a.m. T T Fri. Dec. 9 6:30 p.m.
11:00 a.m. T T Tues. Dec. 13 1:30 p.m.
12:00 p.m., 12:30 p.m. T T Thurs. Dec. 15 1:30 p.m.
1:00, 2:00 p.m. T T Fri. Dec. 9 1:30 p.m.
3:00, 4:00 p.m. T T Mon. Dec. 12 6:30 p.m.
Monday Evenings Tues. Dec. 13 6:30 p.m.
Tuesday Evenings Mon. Dec. 12 6:30 p.m.
Wednesday Evenings Thurs. Dec. 15 6:30 p.m.
Thursday Evenings Wed. Dec. 14 6:30 p.m.
Monday & Wednesday Evenings Tues. Dec. 13 6:30 p.m.
Tuesday & Thursday Evenings Mon. Dec. 12 6:30 p.m.

Four-day classes:

Examinations for subjects which have meetings in both the Monday/Wednesday/Friday (MWF) and Tuesday/Thursday (TT) sequences should be scheduled according to the sequence in which they have the greater number of times. If a class meets an equal number of times in each sequence, the examination should be scheduled according to the sequence which shows an earlier date or time in the examination schedule.

i.e., for MTWF or MWTHF courses, refer to the MWF examination time. For MTWTH of MTTHF courses, find both the MWF exam time and the TT exam time—your exam is scheduled for whichever date/time is earlier.

Common exam times:

All sections of Accounting 203 and 204 have a common exam on Saturday, December 10, 9:00 a.m. All sections of Mathematics 171, 172, and 271 have a common exam on Saturday, December 10, 9:00 a.m.

All sections of Mathematics 270 will have a combined final exam, date and time TBA.

Thu, 02 Dec 2021 09:00:00 -0600 en text/html https://calvin.edu/offices-services/center-for-student-success/registration/exam-schedule/index.html
UPSC: How Indians crack one of the world's toughest exams
Image caption,

Gamini Singla stood third in the civil service exam

For close to three years, Gamini Singla stayed away from friends, did not go on a vacation and avoided family meetings and celebrations.

She stopped bingeing on takeaways, going to the cinema and stepped away from social media. Instead, at her family home near the northern Indian city of Chandigarh, she woke up at the crack of dawn, pored over text books and studied for up to 10 hours a day. She crammed, did mock tests, watched YouTube videos of achievers and read newspapers and self-help books. Her parents and brother became her only companions. "Loneliness will be your companion. This loneliness allows you to grow," Ms Singla says.

She was preparing for the country's civil service exams, one of the toughest tests in the world. Rivalled possibly only by gaokao, China's national college-entrance exam, India's Union Public Service Commission (UPSC) exams funnel young men and women every year into the country's vast civil service.

A million candidates apply to appear in the gruelling three-stage exam every year. Less than 1% make it to the written test, the second stage. In 2021, when Ms Singla sat the exam, the success rate was the lowest in eight years. More than 1,800 made it to the interviews. Finally, 685 men and women qualified.

Ms Singla came third in the exam, along with two other women, a first in the history of the exam. She qualified to become a part of the elite IAS (Indian administrative service), which mostly runs the country through collectors of India's 766 districts, senior government officials and managers of state-owned companies. Successful candidates get to choose the state where they prefer to work.

"The day my results came in, I thought a weight had lifted. I went to the temple and then went dancing," the 24-year-old says.

Image source, Gamini Singla

In a country where good private jobs are limited and the state has an overwhelming presence in everyday life, the job of a civil servant is a coveted and powerful one, says Sanjay Srivastava, a sociologist at the School of Oriental and African Studies (SOAS), University of London. A government job also comes with an array of perks like loans, rental subsidies, travel and holidays at concessional rates.

Also, the civil service is of great attraction for people from small towns. "Joining the private sector might be easy enough, but moving up requires cultural capital. On the other hand, getting into [the] civil service is itself cultural capital," says Mr Srivastava.

Like most other aspirants, Ms Singla was an engineering graduate - a computer engineer who also interned with banking giant JP Morgan Chase. And like the others, she had her sights set on eventually becoming a bureaucrat. On a trip to the local government transport office to get her driving licence, she saw a bureaucrat there and sought an appointment with her, seeking her guidance. (She got it.) "The journey is so hard. It takes a long time, and the stakes are so high," she says.

Ms Singla's story of relentless endurance and monkish sacrifice at an age when many don't have a clue about what to do with their lives offers a glimpse into India's brutal exam system: endless cramming, involvement of the family, finding ways to save time and avoiding any distraction and a near-total withdrawal from the world. "There are moments of frustration and tiredness. It's mentally very tiring," she says.

Image source, Gamini Singla
Image caption,

Ms Singla studied up to 10 hours a day for the exam

Ms Singla followed what seemed like a marathon training plan. To take care of her health and last the distance, she moved to a diet of fruits, salads, dry fruits and porridge. To make sure no time was wasted, she would jump "200-300 times" in her room after every three hours at the study table instead of stepping out for exercise.

Free time needed to be used wisely so she read self-help books. She took scores of mock tests online to test her abilities. How do you, for example, answer 100 questions in a general knowledge objective test in two hours? "When I listened to videos of [previous] toppers, I realised everyone actually knows answers to 35-40 questions, and the rest is calculated guesswork," says Ms Singla.

Since one of the key exams is held in the winter, she would try to step "outside my comfort zone and experience a cold and disagreeable environment" by choosing the "coldest room with the least sunlight" for mock tests. She tried out three different jackets and chose the one that felt most comfortable. "I had heard of aspirants discussing their inability to write in their ill-suited, heavyweight jackets. So it is all worth it," says Ms Singla. "You are just giving it your best in every way."

The marathon also became a shared experience with her family. Ms Singla's parents, both government doctors, joined in enthusiastically. Her father, she says, read at least three newspapers daily - "newspapers make up 80% of your preparations for the exams" - and marked the important news to speed up his daughter's current affairs knowledge. Her brother helped with the mock tests. Her grandparents simply prayed for her success.

No effort was spared to make sure that Ms Singla was undisturbed. When construction work on two buildings opposite her home created a racket and blocked sunlight, her family demolished a room on their terrace to create a quieter and better lit place for her to study. To shield her from inquisitive relatives who wondered why their daughter was missing at family functions, her parents "stopped socialising and avoided family gatherings so I did not feel left out or isolated".

"They are part of my journey. They trod the same path. It's [the exam] a family effort," says Ms Singla.

Image source, Getty Images
Image caption,

The exams funnel young men and women every year into India's vast civil service

Ms Singla belongs to India's privileged middle class who face fewer obstacles to their dreams of joining the bureaucracy. But the exams have also created a path of upward mobility for students from deprived backgrounds. Their families sell land and jewellery to send their children to coaching schools in big cities, says Frank Rausan Pereira, who produced a popular current affairs show on state-run TV, which became a hit with civil service aspirants.

Mr Pereira says most of today's aspirants come from India's teeming small towns and villages. He spoke of a young civil servant who was the son of a manual scavenger - someone who cleans human and animal waste from buckets or pits; it's a job performed mostly by members of low-caste communities - and who studied at home, cracked the exam and joined the prestigious foreign (diplomatic) service.

"I know aspirants who have prepared for 16 years after failing to crack the exam more than a dozen times in as many years," says Mr Pereira. (Aspirants have six attempts until the age of 32 - some underprivileged caste groups can sit the exams as many times as they want. Aspirants can first take the exam on turning 21.)

Image source, Getty Images
Image caption,

A million candidates apply to appear in the gruelling three-stage exam every year

Ms Singla says becoming a civil servant gives her a "great opportunity to make a true difference and impact many lives" in a vast and complex country. She has written a book on what it takes to "crack the world's toughest exam". It has chapters on 'How to make sacrifices', and 'Dealing with tragedies beyond your control' and 'Handling the pressure from your family', among other things.

Ms Singla told me she sometimes thinks she's "forgotten how to relax". She's enjoying the training and travelling around the country to prepare for her first assignment in the districts. "Life will become hectic," she says. "And it will become difficult to relax again."

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