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Exam Code: 31860X Avaya IX Calling Design study help November 2023 by Killexams.com team

31860X Avaya IX Calling Design

Exam Specification: 31860X Avaya IX Calling Design

Exam Name: 31860X Avaya IX Calling Design
Exam Code: 31860X
Exam Duration: 90 minutes
Passing Score: 80%
Exam Format: Multiple-choice
Exam Delivery: Proctored online or at a testing center

Course Outline:

1. Introduction to Avaya IX Calling
- Overview of Avaya IX Calling solution
- Key features and benefits
- Architecture and components

2. Avaya IX Calling Design Fundamentals
- Understanding design principles and best practices
- Identifying customer requirements
- Assessing network infrastructure for Avaya IX Calling

3. Avaya IX Calling Planning and Configuration
- Planning dial plans and numbering schemes
- Call routing and call handling configuration
- Integrating with existing telephony systems

4. Avaya IX Calling Deployment and Implementation
- Installation and configuration of Avaya IX Calling components
- User provisioning and device registration
- Testing and troubleshooting

5. Avaya IX Calling Security and Compliance
- Overview of security considerations in Avaya IX Calling
- Implementing authentication and access control
- Compliance requirements and configurations

Exam Objectives:

1. Demonstrate understanding of Avaya IX Calling solution architecture and components.
2. Apply design principles and best practices for Avaya IX Calling deployment.
3. Analyze customer requirements and design appropriate dial plans and numbering schemes.
4. Configure call routing and call handling in Avaya IX Calling.
5. Integrate Avaya IX Calling with existing telephony systems.
6. Install, configure, and troubleshoot Avaya IX Calling components.
7. Provision users and register devices in Avaya IX Calling.
8. Implement security measures and comply with relevant regulations in Avaya IX Calling.

Exam Syllabus:

Section 1: Avaya IX Calling Overview (10%)
- Avaya IX Calling solution components
- Key features and benefits
- Integration options with other Avaya solutions

Section 2: Avaya IX Calling Design Principles (20%)
- Design considerations for Avaya IX Calling deployment
- Planning dial plans and numbering schemes
- Assessing network infrastructure requirements

Section 3: Avaya IX Calling Configuration (25%)
- Configuring call routing and call handling
- Implementing advanced features and customization options
- Integrating Avaya IX Calling with existing telephony systems

Section 4: Avaya IX Calling Deployment and Implementation (25%)
- Installing and configuring Avaya IX Calling components
- Provisioning users and registering devices
- Testing and troubleshooting

Section 5: Avaya IX Calling Security and Compliance (20%)
- Security considerations in Avaya IX Calling
- Implementing authentication and access control
- Complying with relevant regulations and standards
Avaya IX Calling Design
Avaya Calling study help

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31860X
Avaya IX Calling Design
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Question: 32
A company needs to add 1200 users to an Avaya Aura deployment, and wants the same level of audio and video
services for all users. But there is not enough bandwidth for audio and HD video calls for all of the existing and new
users. (Assume HD video uses 1 Mbps.)
What can they do to provide the same audio and video services to all users?
A. Decrease Minimum Multimedia Bandwidth to below 512 Kbps.
B. Increase Total Bandwidth parameter to 20 Mbps.
C. Increase Multimedia Bandwidth parameter to 10 Mbps.
D. Decrease Maximum Multimedia Bandwidth to below 512 Kbps.
Answer: D
Question: 33
A customer Is adding a branch location, and they have an Avaya Aura core at their existing location. It is a
requirement that the equipment at the new branch location continues to provide service during WAN failures. This
includes the ability for callers to leave a voicemail message by having the call route from the new location over PRI to
the core location where the voicemail resides.
Assuming both locations have PRI and G450s, which Item needs to be included at the new location?
A. Standard Local Survivability
B. Survivable Remote server
C. Survivable Core server
D. Session Manager server
Answer: C
Question: 34
A design you are working on calls for several "G series" media gateways, and you have determined the number of
Digital Signal Processor (DSP) resources that are needed.
In which two ways can you determine how many "G series" gateways are needed in a design? (Choose two.)
A. Divide the calculated number of DSPs by 320 to determine how many G450s are needed.
B. Divide the calculated number of DSPs by 120 to determine how many G430s are needed.
C. Divide the calculated number of DSPs by 340 to determine how many G450S are needed.
D. Divide the calculated number of DSPs by 128 to determine how many G430s are needed.
Answer: B
Question: 35
You are interested in having multiple devices to register with the same extension number, but use only one user
license.
Which three are required for the Multiple Device Access feature? (Choose three.)
A. Avaya Aura Communication Manager
B. Avaya one-X Client Enablement Services
C. Avaya Aura Session Manager
D. Avaya Aura Application Enablement Services
E. Avaya Aura System Manager
Answer: A,D,E
Question: 36
A customer has a main location and several remote locations with Avaya Aura Survivable Remotes.
How many components can an Avaya IX IP Phone J169 SIP endpoint register to simultaneously?
A. Two Core Session Managers and a Communication Manager Survivable Core
B. Three Core Session Managers and a Branch Session Manager
C. Two Core Session Managers and a Branch Session Manager
D. Five Core Session Managers or Branch Session Managers
Answer: C
Question: 37
You have a customer who requires both SIP Trunking and Remote Workers. After examining the features needed
overall, you have determined that 700 Core Suite licenses are required. You still need to quote SBCE licenses, in
addition to the entitlements included with Core Suite licenses, to support a total of 120 PSTN SIP trunks and 330
remote workers. The customer has agreed to a 3 remote worker users to 1 session access basis.
How many additional standard and advanced a la carte SBCE licenses are needed? (Choose two.)
A. 30 SBCE Standard Licenses
B. 20 SBCE Standard Licenses
C. 10 SBCE Advanced Licenses
D. 20 SBCE Advanced Licenses
Answer: C
Question: 38
What is a benefit of Session Manager?
A. It centralizes the management of remote gateways.
B. It provides SIP application interoperability across multi-vendor equipment.
C. It provides traditional analog trunking to the edge devices.
D. It de-centralizes management of phones and users enterprise-wide.
Answer: A
Question: 39
You are creating a new Communication Manager design. You have included Avaya provided servers with G450
gateways. The solution requires 200 H.323 telephones. Trunk service from the PSTN will be IP trunks. Shuffling
will be enabled. They have also requested call recording via Device Media Call Control (DMCC) application
programming interface.
To record all IP endpoints simultaneously, how many DSP resources are required?
A. 800 DSP resources
B. 600 DSP resources
C. 400 DSP resources
D. 200 DSP resources
Answer: A
Question: 40
You are reviewing a design done by another engineer, and want to be sure there are enough Touch Tone Receiver
(TTR) resources.
Which component of the design uses TTR resources?
B. 323 endpoints
C. SIP endpoints
D. Analog endpoints
E. SIP trunks
Answer: C
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Avaya Calling study help - BingNews https://killexams.com/pass4sure/exam-detail/31860X Search results Avaya Calling study help - BingNews https://killexams.com/pass4sure/exam-detail/31860X https://killexams.com/exam_list/Avaya Call Center AI Market Size Skyrockets With Emphasis On Enhanced Operational Productivity And Customer Satisfaction

(MENAFN- EIN Presswire)

call center AI market value

The Call Center AI market is propelled by the growing need for efficient customer service, automation, and enhanced user experiences.

PORTLAND, OREGON, UNITED STATES, November 16, 2023 /call center AI market was valued at $959.80 million in 2020, and is projected to reach $9,949.61 million by 2030, registering a CAGR of 26.3%.

The global call center AI market is impacted by factors such as rise in need for improved customer experience & customer response time along with the enhanced data analytical capabilities. Moreover, high installation and training cost coupled with privacy and security concern is affecting the market growth. Furthermore, rise in focus of companies in AI technology and increase in penetration of social media platforms influence the market growth. However, each of these factors is anticipated to have a definite impact on the growth of the global market during the forecast period.

Request sample PDF Report at:

In 2020, on the basis of deployment, the cloud segment dominated the Call Center AI market, and is expected to maintain its dominance in the upcoming years. This is due to growing popularity of interactive voice response (IVR) solutions to enable quick resolution of queries over calls. Software allows customers to resolve product-related matters by themselves rather than depending on customer care executives. However, the on-premise segment is expected to witness highest growth rate during the forecast period.

By industry vertical, the telecom segment dominated the growth in the call center AI market in 2020, and is expected to maintain its dominance in the upcoming years. The telecom industry across the globe has expanded and grown immensely over the past years. Hence, it has become imperative for companies in telecom companies to provide quality services to match their customers' requirements, which majorly drives the market growth. However, healthcare segment is expected to witness highest growth rate during the forecast period.

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Post COVID-19, the call center AI market size is estimated to grow from $959.8 million in 2020 to reach $9,949.61 million by 2030, at a CAGR of 26.3%. The current estimation of 2030 is projected to be higher than pre-COVID-19 estimates. The COVID-19 outbreak has low impact on the growth of the call center AI market, as call center software adoption has increased during unprecedented circumstances.

Increase in need has been witnessed for enterprises to upgrade legacy infrastructure to develop a more agile approach to customer engagement. However, the success of customer engagement has always been determined by accuracy and speed of request addressal. In addition, the ongoing trend of work from home (WFH) during the pandemic has fueled the call center AI adoption to ensure business continuity.

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Some of the key Call Center AI industry players profiled in the report include Artificial Solutions International AB, IBM Corporation, Microsoft Corporation, Oracle Corporation, Amazon Web Services, SAP, Google, Avaya, NICE inContact, and Nuance Communications, Inc. This study includes call center AI market share, trends, call center AI market analysis, and future estimations to determine the imminent investment pockets.

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Thanks for practicing this article; you can also get individual chapter-wise sections or region-wise report versions like North America, Europe, or Asia.
If you have any special requirements, please let us know and we will offer you the report as per your requirements.
Lastly, this report provides market intelligence most comprehensively. The report structure has been kept such that it offers maximum business value. It provides critical insights into the market dynamics and will enable strategic decision-making for the existing market players as well as those willing to enter the market.

About Us:
Allied Market Research (AMR) is a full-service market research and business-consulting wing of Allied Analytics LLP, based in Portland, Oregon. AMR provides global enterprises as well as medium and small businesses with unmatched quality of "Market Research Reports" and "Business Intelligence Solutions." AMR has a targeted view to provide business insights and consulting to assist its clients in making strategic business decisions and achieving sustainable growth in their respective market domains.
AMR launched its user-based online library of reports and company profiles, Avenue. An e-access library is accessible from any device, anywhere, and at any time for entrepreneurs, stakeholders, researchers, and students at universities. With reports on more than 60,000 niche markets with data comprising of 600,000 pages along with company profiles on more than 12,000 firms, Avenue offers access to the entire repository of information through subscriptions. A hassle-free solution to clients' requirements is complemented with analyst support and customization requests.

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Wed, 15 Nov 2023 12:16:00 -0600 Date text/html https://menafn.com/1107432617/Call-Center-AI-Market-Size-Skyrockets-With-Emphasis-On-Enhanced-Operational-Productivity-And-Customer-Satisfaction
Phone & Conference Calling

Some faculty and staff offices are equipped with a Meridian digital telephone. These phones are easily identified by the word "Meridian" on the sets.

Answer an Incoming Call

If the incoming call is on the first key, just lift the handset. If the incoming call is on any other key, lift the handset and press the button next to the flashing black triangle.

Place an Internal Call

Press the key of an available line, lift the handset (or if the line on key 1 is available, just lift the handset), then dial the last five digits of the desired telephone number. Example: to call 552-8000, press the key of an available line, lift the handset, dial 28000.

Place a Local or Toll Free (800) Call

Press the key of an available line, lift the handset, (or if the line on key 1 is available, just lift the handset), then dial 9 + the desired telephone number.

Place a Long Distance Business Call

Dial 9 + 1 + the desired telephone number.

Place a Long Distance Personal Call

Use your personal mobile phone.

Auto Dial

To store a number leave the handset on hook, press the "Auto Dial" key (the black triangle will start flashing). Dial the number to be stored as you would dial it (ex. 9 + 10 digit number), press the "Auto Dial" key again (the black triangle will disappear).

To use: Press the key of an available line, lift the handset (or if the line on key 1 is available, just lift the handset), press the "Auto Dial" key (the number previously stored on that Auto Dial key will be automatically dialed).

Call Forward

To activate, press the "Forward" key (the black triangle will start flashing) on the dial, enter the five digit BC telephone number that you want your calls to forward to, then press the forward key again (the black triangle will be solid indicating that Call Forwarding is active).

To cancel, press the "Forward" key (the black triangle will disappear indicating that Call Forwarding is inactive).

Call Hold

To activate, while on an active call press the "Hold" key located above the dial pad (the black triangle of that line key will start flashing indicating that the line is on hold).

To retrieve, lift handset, press the line key next to the flashing black triangle.

Call Pickup

Press the key of an available line, lift the handset, press the "Call Pickup" key (if equipped), or dial *85.

Call Transfer

While on an active call, press the "TRN/CNF" key, dial the BC telephone number that you wish to transfer the call to, press the "TRN/CNF" key again, hang up the handset.

Conference Call

While on an active call, press the "TRN/CNF" key (this will place the first call on hold and give you dial tone), dial the telephone number that you wish to add to the call, press the "TRN/CNF" key again, there should now be three parties on the call. When finished with the call, hang up the handset.

Group Intercom Call

Lift the handset, press the "I/C" key, dial the 2 digit intercom number you wish to speak to. Intercom lines do not forward if busy or not answered.

Last Number Re-Dial

Press the key of an available line, lift the handset (or if the line on key 1 is available, just lift the handset), dial # #, the last number dialed from that telephone set will automatically be re-dialed.

Speed Call

To program a number: Leave the handset on hook, press the "Speed Call" key (the black triangle will start flashing), enter a one digit storage location code (0-9) on the dial pad, then enter the full number as you would dial it (ex. 9 + 10 digit number), then press the "Speed Call" key again. Repeat the above steps to change or enter additional numbers.

To use: Press the key of an available line, lift the handset (or if the line on key 1 is available, just lift the handset), press the "Speed Dial" key, then enter the one digit storage location code of the number you wish to call. The number previously stored will be automatically dialed.

Voicemail Notification

The red triangle in the upper right hand corner of your telephone set will be lit.  Important note: If you have two different phone numbers assoiciated with your phone, the red triangle indicates messages for the primary line only. 

Retrieve Voice Messages

Lift the handset, if the line on key 1 is not available, press the line key of an available line, press the "Message" key, or dial 24006, then login to your voicemail box. 

Tue, 06 Oct 2020 05:08:00 -0500 en text/html https://www.bc.edu/bc-web/offices/its/support/communication-collaboration/phone.html
Peer-Guided Study Groups

Peer Guided StudyPeer-Guided Study Groups help you stay on track in challenging courses. Study Group students come together weekly throughout the quarter, in small, comfortable learning communities, to boost their learning and support their course success.

How do they work?

Students enrolled in an array of first-and second-year courses have the option of enrolling in a Peer-Guided Study Group alongside the course. Study Group participants meet weekly in groups of about 5 to 7 with a peer facilitator — another student who has taken and done well in the course (or, in some cases, an equivalent course). In the two-hour meetings, students talk through key concepts from the course, ask questions on points of confusion and help answer one another’s questions, and work through practice problems or exercises together. The Study Groups are highly collaborative, comfortable environments where undergraduates can learn from one another and help one another succeed.

My Study Group was beyond amazing. It was the epitome of learning and doing. It helped me do really well on my quizzes and homework, and the group as a whole really bonded!”

Marina Siqueira, class of 2022

The study group definitely helped me stay focused on the course, and it helped me figure out my weak points and then ask questions to solidify my understanding.”

Courtlyn Brown, class of 2025

The Study Group made a massive lecture class feel more personable, by giving us a smaller venue where we could talk about the concepts and our own reactions to the material.”

Nathan Friedle, class of 2022

I was able to ask my questions in a non-judgmental group setting, which allowed me to really continue to ask until I was certain I understood the concepts.”

Sarah Eisenman, class of 2022

Talking to other students in the Study Group, and working through problems together, was a really effective way for me to understand the material.”

Deborah Shoola, class of 2020

What courses do they cover?

Peer-Guided Study Groups are available for the following courses:

  • Biology 201, 202, 203, and 301 (Molecular Biology, Cell Biology, Genetics & Evolution, Principles of Biochemistry)
  • Chemistry 110, 131, 132 (Fundamentals of Chemistry I, II)
  • Chemistry 151, 152 (General Chemistry I, II)
  • Chemistry 215-1, -2, -3 (Organic Chemistry)
  • Economics 201, 202 (Intro to Macroeconomics, Intro to Microeconomics)
  • Economics 310-1, -2 (Microeconomics)
  • Engineering Analysis 1-4 (General Engineering 205-1,2,3,4)
  • Math 220-1,-2; 228-1; Math 230-1 (Calculus)
  • Physics 130-1, -2, -3 and 135-1, -2, -3 (College Physics, General Physics)
  • Statistics 202, 210 (Intro to Statistics, Intro Statistics for the Social Sciences)

Who can join, and when can I register?

Any student enrolled in the accompanying course can join a Study Group. Students who are looking for a supportive, community-oriented learning experience and some additional support with the course may find the Study Groups particularly useful. If you are enrolled in one of the supported courses, you will receive information on registration at the beginning of the quarter.

Registration for Winter Quarter 2024 study groups is through CAESAR and begins on Wednesday, January 3. Please note that the registration window opens at 12:00am midnight between Tuesday and Wednesday. 

Study Groups will begin meeting Monday, January 8 and all sessions will be held in-person. Study Groups end Sunday, March 10.


What is the benefit?

Participants enjoy being part of a small, friendly learning community within large, rigorous courses. Having a set time to focus on the course material each week also helps participants stay on track in the course. Program evaluations show that students participating in small-group, peer-led study at Northwestern tend to find that their confidence in the course material increases, and that they Improve their study skills. Many students also find that they learn the material at a deeper level, and that their grades improve.

A large body of research points to many benefits of peer-based learning, including an enhanced course experience, deeper learning, and improved grade outcomes. We have also studied the impact of these programs at Northwestern – learn more about our program evaluation.

How can I become a peer facilitator?

We recruit for facilitators each spring. We look for students who have a strong command of the subject (although straight A's are not necessary), and who have good interpersonal skills and a desire to help others succeed. See our peer leader page for details.

Questions about peer-guided study groups?

For more information, please contact us.

Thu, 30 Mar 2017 02:18:00 -0500 en text/html https://www.northwestern.edu/academic-support-learning/course-support/peer-guided-study-groups.html
How Avaya went from bankruptcy to CX market leader

Kathy Gibson reports from Gitex – Avaya has successfully emerged from bankruptcy to challenge for supremacy in the burgeoning customer experience (CX) market.

There’s a new spirit of optimism and passion at the company, with CEO Alan Masarek leading the charge.

“There is this tremendous trend towards customer experience,” he says. “And communications companies have to be driving it.”

Masarek believes Avaya is in pole position to do just this: “The company has a great asset base. It is already a leader in the contact centre and unified communications market, with some huge customers.

“In addition, it is an iconic brand – and it has global distribution.”

To seize the opportunity presented by the growing CX segment, Masarek says Avaya needed to complement its market leadership position with financial and business restructuring.

The company entered Chapter 11 of the US bankruptcy code in February this year, and emerged less than three months later, in May, with a very positive financial story to tell.

The $3,9-billion in debt has been written down to $800-million, with $650-million of that available as cash.

That achievement was possible because creditors bought into Avaya’s strategy and it’s vision for CX, Masarek says, and they believe that their returns will be greater on the equity than the debt.

Avaya has also delisted, so it’s been able to do its cost restructuring and operational changes as a private company.

This doesn’t mean its movements are shrouded in secrecy, though. “I like the transparency of being public,” Masarek says. “But our constituent is not Wall Street; it is our customers. So we do an annual report for our customers that brings the new company to life and lets us communicate with a level of transparency.”

This interactive report is live on the Avaya site.

In restructuring the business, the company has identified the directions its product development needs to take, and rationalised a number of older product lines, including some that harked back to the Nortel days.

“When you set an unambiguous product strategy on the one hand, and rationalise the product set on the other, the engineering group can focus and deliver on the roadmap quickly,” Masarek says.

“We have also become transparent about our plans and published our roadmap to demonstrate our reliability. We needed to do this to reclaim the confidence of our customers.”

Concurrently with that restructuring, Avaya has right-sized the cost structures and made several operational changes, with the result that the company’s profitability has been restored.

This is key, says Masarek: Avaya has traditionally reported good revenues, but profitability was lacking. Now, not only has it restored free cash flow but turns in a positive performance.

At the same time as the financials and product sets were being brought into line, the organisation was being restructured to support the strategy, and work is underway to revitalise the company culture.

“First we reset the go-to-market strategy in a way that we think is unique among our competitors,” Masarek says. “And this is to build it around our customers.”

Avaya counts some of the world’s largest organisations as its customers, with many of them on the books for as much as two decades, when the company was variously AT&T, Lucent and Nortel.

“These are large deployments,” Masarek points out. “And that customer set is modernising operations and moving to the cloud – but not like the SME world is. Theirs’ is much more of a gradual migration. So our go-to-market strategy of innovation without disruption is key.”

Avaya’s traditional solution set is in on-premise kit; its more recent offerings in the cloud are desirable but it’s simply not possible for large enterprises with massive investments in legacy equipment to do a rip-and-replace.

Avaya’s hybrid cloud options let customers move at their pace. They can layer their on-premise installations with innovations from the Avaya Experience Platform, allowing customers to connect how they want and giving employees the tools to meet customers’ needs.

When moving to the cloud, customers can first transition their current on-premises platform to Avaya Enterprise Cloud, keeping their familiar Avaya solution such as Avaya Aura Platform and Avaya Call Centre Elite in a dedicated instance on Microsoft Azure. That way there’s no disruption for customers and no training needed for employees. From there, they can easily modernise the customer experience by adding Avaya Experience Platform capabilities.

The Avaya Experience Platform helps organisations to maximise contact centre performance and connect to customers with seamless experiences across channels including voice, video, chat, messaging, and more.

Avaya Enterprise Cloud is essentially the legacy Avaya platform, running in a secure, flexible and personal cloud. Customers can expand their contact centre and unified communications as needed to extend their capabilities and communication channels.

“Customer service is how our enterprise customers compete,” Masaryk stresses, pointing out that CX needs to permeate the whole company.

“Where the industry is going, and where we are driving, is for CX to happen throughout the organisation in an omni-channel way. You can no longer think of solutions as just UC for the knowledge workers and contact centre solutions for the agents. We are not building yesteryear’s solutions, but permeating CX throughout the organisation.”

With very little competition in the on-premise space, Masarek believes Avaya has a good story to tell in helping the large, complex and sensitive industries customer set to transition to hybrid and full cloud when they are ready to do so.

“In almost any enterprise software category, large companies do not do a hot cut-over for anything,” Masarek says. “They don’t want to forklift their installation, but they do want to modernise. Whether they want to stay on-premise of jump all the way to multi-tenanted cloud – or any of the baby steps inbetween – we can do that with them.

“It’s about letting them choose their own journey, moving at their own pace.”
In this, Masarek believes Avaya has found its position in the market, with very little competition. “And this has resonated well with customers and partners.”

The final step in the company’s rebirth has been to revitalise the culture. Masarek has made a start in this direction by adding new executives in key functions and focusing on the recruitment and retention of talent throughout the organisation.

He is well aware of how difficult this turnaround can be, but tells believes culture is hugely important and so has set in place a strategy to achieve the change.

“First, we want to turn the company into a destination place to work, which is all about having a culture that attracts and retains the best talent. We will do this through rewards and recognition, through the corporate culture itself and through growth and development.”

Culture means a variety of things, he adds, from sustainability, inclusivity, the workspace themselves, staff wellbeing and inviting mutual respect.

“Being a destination place to work is fundamentally a personal thing and means different things to different people,” he adds, “However, it reflects itself in quantitative measures that we can track and ensure they Improve over time.

“But changing the culture only works if you walk the walk, and go after the opportunities that people believe in. People want to win, so they will get behind the strategy.”

Avaya has given itself eight quarters to reinvent itself and, five quarters in, Masarek is confident the company is making good progress.

“There is a sense of optimism – and the company feels different to me; people believe in it.”

Who is Alan Masarek?

Alan Masarek came out of retirement 14 months ago to lead the restructuring of Avaya.

His most recent position before that was a CEO and director of Vonage Holdings, from 2014 to June 2020. He led Vonage through its transformation from a VoIP-based residential phone provider into a global enterprise cloud communications company.

Before that, he was a director at Google from 2012, following Google’s acquisition of Quickoffice, where Masarek was the co-founder and CEO. Having set up the company in 2007, Quickoffice had 26-million registered users by the time Google took it over.

Wed, 18 Oct 2023 12:00:00 -0500 en-US text/html https://it-online.co.za/2023/10/19/how-avaya-went-from-bankruptcy-to-cx-market-leader/
Medics calling for more help in Israel Medics calling for more help in Israel - CBS News

Watch CBS News

The death toll is continuing to rise in the Israel-Hamas war, and so too is the number of wounded. Thousands of injured civilians and soldiers are overwhelming medics on the front lines who say they are running out of supplies and equipment. Raphael Poch, a spokesperson for a free volunteer-based emergency medical services organization operating across Israel called United Hatzalah, joined CBS News to discuss the situation on the ground.

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Thu, 12 Oct 2023 05:41:00 -0500 en-US text/html https://www.cbsnews.com/video/medics-calling-for-more-help-in-israel/
Study Assistance

Improve your study skills with our assistance. We provide many forms of academic help, but studying begins with you. Check out some of these resources about self-management and learning, two areas essential to your academic success.

Management

Motivation

  • Motivation is the force behind all learning.  Without motivation, you may dread going to class, procrastinate, or your mind may wander during homework.  Try setting goals or learning more about your mindset in order to boost your motivation. 

Time

  • Learning takes time, but you have to make time by blocking out your weekly schedule and finding the best times to study. Use a planner to keep track of daily tasks and activities. Write detailed to-do lists to keep yourself on track in accomplishing your goals. 

Productivity  

  • Focus is imperative for learning, and phones and computers are both a gift and a curse. Use your time wisely by taking frequent brief breaks and avoid multi-tasking.

Self-care

  • Sleep aids learning. Shoot for 8 hours, although some people need a bit more or less. When you exercise, proteins and hormones are created and released which boost learning power and memory. Eating well is important for learning, and affects sleeping and exercise habits too.

Learning

Learning skills

  • Learning takes time and effort; there are no short cuts. Here are tools and techniques to help you apply that time and effort well.

Note-taking

  • Remember, you should MAKE notes, not take notes. notes are most helpful when they involve active listening, and you return to them on a regular basis. Make sure to engage with your notes when reviewing by asking questions, speaking aloud, reorganizing, and discussing with classmates.

Reading

  • Professors assign textbooks for a reason. practicing can take time, but ti is worth it to prime your brain to the subjects you will discuss during class, and textbooks are an invaluable resource when reviewing for tests.

Test taking

  • Tests are one of the most intimidating aspects of college, but with good preparation and understanding of how testing works, you can come out ahead. Remember to communicate with your professor to know what to expect, and always start studying at least 5 days ahead of the test date.

MORE RESOURCES

Sun, 05 Feb 2017 01:34:00 -0600 en text/html https://calvin.edu/offices-services/center-for-student-success/support/study-assistance/index.html
Young mom found dead days after being arrested for repeatedly calling 911, begging for help

A young Oklahoma mom has been found dead on a barge on the Mississippi River — days after she was arrested for repeatedly calling 911 pleading for help.

Hailey Silas’ body was found about 7 a.m. Saturday while the barge’s crew was performing an inspection while traveling the Mississippi River near Shelby Forest in Tennessee, WREG reported.

Less than a week earlier, the 22-year-old mom was arrested for calling 911 several times Sunday from a gas station across from Southland Casino, according to the outlet.

She reportedly asked authorities to give her a ride out of West Memphis, Arkansas, because she was scared of something and was having a “panic attack.”

After Silas was taken to a station in handcuffs, she asked to talk to her parents, saying she was scared and confused, according to WREG.

Hailey Silas, a 22-year-old Oklahoma mom, has been found dead on a barge on the Mississippi River days after she was arrested for calling 911 repeatedly.
Facebook/Hailey Silas

It was not immediately clear what she was scared of, but the young mom also asked to be taken to a “psych ward,” the report said.

She pleaded guilty on Wednesday last week to a misdemeanor of communicating a false alarm and was given a suspended sentence of time served, according to records cited by the outlet.

A psychological evaluation report has also been filed but its contents were not disclosed.

Silas told authorities she was scared about something.
Facebook/Hailey Silas

Her body was found three days after her guilty plea.

It was unclear what brought the Luther, Oklahoma, resident to the border between Arkansas and Tennessee, but the Shelby County Sheriff’s Office doesn’t believe foul play was involved, WREG reported.

Officials said no identification was found on Silas, but her mom, LaRena Darrow, claimed someone had her phone.

She said when she tried to call it, it was answered by a man she did not know.

Her body was found on a barge three days after she pleaded guilty to a misdemeanor of communicating a false alarm.
WRGG 3

“And I said, ‘This is my daughter’s profile, what are you doing on it?’ And he said, ‘Well, I’m sorry, Hailey doesn’t have a phone anymore,’” Darrow told the outlet.

“I don’t want to think about my baby being hurt like that and nobody being there to save her or being there to help her,” she said.

“I have no idea. I had spoken with her Thursday night and she had sent me a couple pictures of her on a bridge and she looked so happy.

Hailey Silas and her son are seen above in an undated picture.
Facebook/Hailey Silas
Police have said they don’t believe foul play was involved.
Facebook/Hailey Silas

“And she was about to go sing karaoke and that was the last time I talked to her,” the grieving mom added. “She was an amazing mother. My grandson is missing out on such a wonderful person. She was such an angel.”

The incident, including the cause of Silas’ death, remains under investigation.

Thu, 26 Oct 2023 03:37:00 -0500 en-US text/html https://nypost.com/2023/10/26/news/young-mom-found-dead-days-after-calling-911-begging-for-help/
Anger might help you achieve challenging goals, a new study says. But could your health pay the price?

Have a challenging goal ahead? Some anger could help you achieve it, according to new research.

For the study, published recently in the Journal of Personality and Social Psychology, researchers analyzed the role of anger in different scenarios, including a variety of challenges and a survey. One experiment, for example, focused on participants' completion of word puzzles after being shown images designed to elicit specific emotional responses.  

Across all the experiments, researchers found anger improved the participants' ability to reach challenging goals compared to a neutral emotional condition. In some cases, anger was associated with higher scores or faster response times — while in one experiment, they found, it increased the rate of cheating to win prizes.

Anger did not, however, seem to Improve outcomes when the goals were easier instead of challenging. In certain experiments, amusement or desire were also associated with increased goal attainment, but anger was associated with increased success across the board.

"People often believe that a state of happiness is ideal, and the majority of people consider the pursuit of happiness a major life goal," lead author Heather Lench, a professor at Texas A&M University, said in a news release. "The view that positive emotion is ideal for mental health and well-being has been prominent in lay and psychological accounts of emotion, but previous research suggests that a mix of emotions, including negative emotions like anger, result in the best outcomes."

Researchers also analyzed survey data collected from the 2016 and 2020 U.S. presidential elections, where people were asked how angry they'd be if their candidate didn't win. Though it had no effect on who they voted for, those who said they would be angry were more likely to vote in the election. 

"These findings demonstrate that anger increases effort toward attaining a desired goal, frequently resulting in greater success," Lench said.

Nicholette Leanza, a licensed professional clinical counselor with mental health care company LifeStance Health, who was not involved in the study, told CBS News that the findings didn't surprise her. 

"Often with my own clients, I've noticed when they move from being sad about something that didn't happen for them to feeling angry about it, they're more likely to take action to make things better for themselves," she said. "Their anger about the situation is the motivator behind moving them forward."

Alyssa Mairanz, owner and executive director of Empower Your Mind Therapy, who was also not involved in the study, explained how emotions can be strong motivators.

"In Dialectical Behavior Therapy (DBT) we like to look at emotions as neither good nor bad; they are the reality," she says. "In DBT we also talk about emotions having three main functions: Emotions can communicate to and influence others; they can organize and motivate for action, which is what the study showed; and they can be self-validating and indicators of our needs."

While any emotion, including anger, is valid, Mairanz says, they should be used as guidance on how to proceed — but this can be done effectively or ineffectively.

"Impulsively acting on an emotion can lead to negative consequences if we don't act in our best interests," she says. "Anger is an especially risky emotion because it tends to be the one where people act most impulsively. Acting on anger without thought can cause someone to lash out verbally or even physically. Generally, that is not the most effective action in the situation."

Even if anger can help with certain goals, prolonged states or intense bouts of it can be unhealthy for your mind and body. It has also been linked to mental health challenges including depression.

"As we can see from the study, anger can be a motivator. But if a person stays angry for extended periods of time, that is not helpful or healthy at all," Leanza says. "We often say anger turned inward is depression, and we definitely see this when people struggle to manage their anger over long periods of time. So, anger can be positive for short blasts of motivation, but long periods of it can really turn a person toxic."

And because of the connection between brain and body, anger can also impact our physical health.

"Like other emotions, (anger) is accompanied by physiological and biological changes; when you get angry, your heart rate and blood pressure go up, as do the levels of your energy hormones, adrenaline, and noradrenaline," according to the American Psychological Association.

Tue, 31 Oct 2023 22:00:00 -0500 en-US text/html https://www.cbsnews.com/news/anger-achieve-goals-health-study-risks/
What to Expect When Calling a Mental Health Hotline No result found, try new keyword!If you're struggling with mental health during this coronavirus pandemic, calling a hotline might be a good option to help you find a path forward. If you've never called a crisis hotline before ... Wed, 29 Apr 2020 03:56:00 -0500 https://health.usnews.com/conditions/mental-health/articles/what-to-expect-when-calling-a-mental-health-hotline




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