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Exam Code: 300-820 Implementing Cisco Collaboration Cloud and Edge Solutions availability November 2023 by Killexams.com team | ||||||||
300-820 Implementing Cisco Collaboration Cloud and Edge Solutions EXAM NUMBER : 300-820 EXAM NAME : Implementing Cisco Collaboration Cloud and Edge Solutions The Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI) v1.0 course provides you with knowledge about Cisco® Expressway Series solutions enabling Business-To-Business (B2B) calls, Cisco Mobile, remote access, authentication options, and additional Cisco Expressway Series features. Through a combination of lessons and hands-on labs, you will learn how to leverage collaborative technology to access secure, collaborative work supports including video, voice, content, and remote workloads. This course also prepares you for the 300- 820 Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI) exam. Objectives After taking this course, you should be able to: - Configure and troubleshoot Cisco Unified Communications Manager and Cisco Expressway Series integration - Describe the Cisco Expressway-C additional features - Configure and troubleshoot Cisco Collaboration solutions for B2B calls - Describe how to secure B2B communication with Cisco Expressway Series - Describe the Mobile and Remote Access (MRA) feature - Describe the Cisco Expressway MRA security and integration options, including integration with Cisco Unity® Connection and Cisco Instant Messaging and Presence (IM&P) - Configure Cisco Webex® Hybrid Services Prerequisites Before taking this course, you should have the following knowledge and skills: - Understanding of networking technologies - Understanding voice and video - Knowledge of Cisco collaboration core technologies - Session Initiation Protocol (SIP) and Extensible Messaging and Presence Protocol (XMPP) signaling protocol fundamentals - Collaboration call control fundamentals of Cisco Unified Communications Manager The following Cisco courses can help you gain the knowledge you need to prepare for this course: Understanding Cisco Collaboration Foundations (CLFNDU) Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) Outline Configuring and Troubleshooting the Cisco Expressway Series Configuring Cisco Expressway Additional Features Configuring and Troubleshooting Cisco Unified Communications Manager and Cisco Expressway Series Configuring and Troubleshooting Cisco Collaboration Solutions for Business-to-Business Securing Business-to-Business Communication Configuring and Troubleshooting Mobile and Remote Access Integrating and Securing Mobile and Remote Access Configuring Cisco Webex Hybrid Services Lab outline Deploy Virtualized Cisco Expressway Perform the Initial Cisco Expressway Series Configuration Register Endpoints on Cisco Expressway Series Call Search History and Registration Troubleshooting Tools Configure Cisco Expressway Series Bandwidth Management and Registration Restrictions Troubleshoot Cisco Expressway Series Endpoint Registration and Local Dial Plan Configure Cisco Expressway Series Security Features Configure Cisco Unified Communications Manager to Connect with Cisco Expressway-C Troubleshoot Cisco Unified Communications Manager and Cisco Expressway Series Integration Configure Cisco Unified Communications Manager and Cisco Expressway Series Integration (Practice Activity) Implement a B2B Cisco Collaboration Solution Troubleshoot B2B Calls on the Cisco Expressway Series Troubleshoot B2B Calls on the Cisco Expressway Series (practice activity) Secure a B2B Cisco Collaboration Communication Configure MRA on the Cisco Expressway Series Troubleshoot MRA on the Cisco Expressway Series Configure MRA with Additional Application Integrations Prepare for Cisco Webex Teams Integration Configure Cisco Webex Hybrid Services | ||||||||
Implementing Cisco Collaboration Cloud and Edge Solutions Cisco Collaboration availability | ||||||||
Other Cisco exams010-151 Cisco Certified Technician (CCT) for Data Center500-275 Securing Cisco Networks with Sourcefire FireAMP Endpoints CICSP Cisco IronPort Certified Security Professional 600-455 Deploying Cisco Unified Contact Center Enterprise (DUCCE) 500-210 SP Optical Technology Field Engineer Representative 500-052 Deploying Cisco Unified Contact Center Express (UCCXD) 500-651 Security Architecture for Systems Engineer (SASE) 500-701 Cisco Video Infrastructure Design (VID) 500-301 Cisco Cloud Collaboration Solutions 500-551 Cisco Networking: On-Premise and Cloud Solutions 700-020 Cisco Video Sales Essentials 500-710 Cisco Video Infrastructure Implementation 700-105 Cisco Midsize Collaboration Solutions for Account Managers 500-325 Cisco Collaboration Servers and Appliances 500-490 Designing Cisco Enterprise Networks 500-470 Cisco Enterprise Networks SDA, SDWAN and ISE test for System Engineers 500-901 Cisco Data Center Unified Computing Infrastructure Design 500-230 Cisco Service Provider Routing Field Engineer 700-150 Introduction to Cisco Sales 700-651 Cisco Collaboration Architecture Sales Essentials 700-751 Cisco SMB Product and Positioning Technical Overview (SMBSE) 300-410 Implementing Cisco Enterprise Advanced Routing and Services (ENARSI) 300-415 Implementing Cisco SD-WAN Solutions (ENSDWI) 300-420 Designing Cisco Enterprise Networks (ENSLD) 300-425 Designing Cisco Enterprise Wireless Networks (ENWLSD) 300-430 Implementing Cisco Enterprise Wireless Networks (ENWLSI) 2023 300-435 Automating Cisco Enterprise Solutions (ENAUTO) 300-510 Implementing Cisco Service Provider Advanced Routing Solutions (SPRI) 300-610 Designing Cisco Data Center Infrastructure (DCID) 300-615 Troubleshooting Cisco Data Center Infrastructure (DCIT) 300-620 Implementing Cisco Application Centric Infrastructure (DCACI) 300-635 Automating Cisco Data Center Solutions (DCAUTO) 300-810 Implementing Cisco Collaboration Applications (CLICA) 300-815 Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) - CCNP 300-910 Implementing DevOps Solutions and Practices using Cisco Platforms (DEVOPS) 300-920 Developing Applications for Cisco Webex and Webex Devices (DEVWBX) 350-401 Implementing Cisco Enterprise Network Core Technologies (ENCOR) 350-501 Implementing and Operating Cisco Service Provider Network Core Technologies (SPCOR) 350-601 Implementing Cisco Data Center Core Technologies (DCCOR) 350-701 Implementing and Operating Cisco Security Core Technologies (SCOR) 350-801 Implementing Cisco Collaboration Core Technologies (CLCOR) 350-901 Developing Applications using Cisco Core Platforms and APIs (DEVCOR) 500-215 SP Mobility Technology Systems Engineer Representative 200-301 Cisco Certified Network Associate - CCNA 2023 100-490 Cisco Certified Technician Routing & Switching (RSTECH) 200-201 Understanding Cisco Cybersecurity Operations Fundamentals (CBROPS) 200-901 DevNet Associate (DEVASC) 300-535 Automating Cisco Service Provider Solutions (SPAUTO) 300-710 Securing Networks with Cisco Firepower 300-715 Implementing and Configuring Cisco Identity Services Engine 300-720 Securing Email with Cisco Email Security Appliance 300-725 Securing the Web with Cisco Web Security Appliance (SWSA) 300-730 Implementing Secure Solutions with Virtual Private Networks 300-735 Automating Cisco Security Solutions (SAUTO) 300-820 Implementing Cisco Collaboration Cloud and Edge Solutions 300-835 Automating Cisco Collaboration Solutions (CLAUTO) 500-440 Designing Cisco Unified Contact Center Enterprise (UCCED) 600-660 Implementing Cisco Application Centric Infrastructure - Advanced 300-515 Implementing Cisco Service Provider VPN Services (SPVI) 300-915 Developing Solutions Using Cisco IoT and Edge Platforms (DEVIOT) 300-215 Conducting Forensic Analysis and Incident Response Using Cisco CyberOps Technologies (CBRFIR) 350-201 Performing CyberOps Using Core Security Technologies (CBRCOR) 500-240 Cisco Mobile Backhaul for Field Engineers (CMBFE) 700-765 Cisco Security Architecture for System Engineers 820-605 Cisco Customer Success Manager (CSM) | ||||||||
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300-820 Dumps 300-820 Braindumps 300-820 Real Questions 300-820 Practice Test 300-820 dumps free Cisco 300-820 Implementing Cisco Collaboration Cloud and Edge Solutions http://killexams.com/pass4sure/exam-detail/300-820 QUESTION 52 An organization wants to enable a Cisco Webex connector to synchronize all employees automatically with Cisco Webex instead of using a manual list. Where is the Webex Hybrid Directory Service configured? A. Install Cisco Directory Connector on a Microsoft Windows Domain server and configure the software and Webex Control Hub. B. Enable the directory service in Cisco Unified Communications Manager under Cisco Unified Serviceability and add the service in Webex Control Hub. C. Enable the directory service on Cisco Expressway Edge for Office 365 or Cisco Expressway Core for internal Active Directory and add the service in Webex Control Hub. D. Install the Cisco Express Connector and configure the device in Cisco Unified Communications Manager under Cisco Unified Serviceability and add the service in Webex Control Hub. Correct Answer: A QUESTION 53 Which role does Call Policy play when preventing toll fraud on Expressways? A. It controls which calls are allowed, which calls are rejected, and which calls are redirected to a different destination. B. It changes the calling and called number on a call. C. It changes the audio protocol used by a call through Expressways. D. It changes the audio codec used in a call through Expressways. Correct Answer: A QUESTION 54 An administrator has been asked to configure Video Mesh signaling traffic to route through a proxy. Which is an available proxy type in the Video Mesh node configuration to support this deployment model? A. Transparent Explicit Proxy B. Transparent Inspecting Proxy C. Reverse Proxy D. Distorting Proxy Correct Answer: B QUESTION 55 What is one of the user-related prerequisites for Jabber Team Messaging Mode Installation? A. Create user accounts in Cisco Webex Control Hub only. B. Create user accounts in Cisco Unified Communications Manager only. C. Create user accounts in Cisco Unified IM and Presence. D. Create user accounts in Cisco Unified CM and Cisco Webex Control Hub. Correct Answer: D QUESTION 56 What happens to the encrypted signaling traffic of a collaboration device if you place it inside a firewall with private IP addresses and try to make a call over IP without any collaboration infrastructure? A. The signaling makes it back to the endpoint because the firewall is an application layer gateway and provides address translation. B. Encrypted IP traffic for collaboration devices always is trusted by the firewall. C. The signaling does not make it back to the endpoint because the firewall cannot inspect encrypted traffic. D. The signaling makes it back to the endpoint because the endpoint sent the private address to the external endpoint. Correct Answer: B QUESTION 57 Which entry in the public (external) DNS is valid to configure DNS SRV records for a Cisco Mobile and Remote Access solution? A. _cisco-uds._tcp. B. _cisco-mra._tls. C. _collab-edge._tls. D. _cisco-expwy._tls. Correct Answer: A QUESTION 58 Which statement about scheduling Expressway backups is true? A. It is not supported on the application. B. It is allowed from the application CLI of the Expressway only. C. It is allowed from the application CLI and GUI of the Expressway. D. It is allowed from the application GUI of the Expressway only. Correct Answer: C Section: (none) QUESTION 59 Refer to the exhibit. An Expressway-C and Expressway-E are configured for B2B calling and the Expressway-E zone is set to TLS Verify Currently, calls do not reach the Expressway-C. The Traversal Client zone on the Expressway-C for B2B reports the information in the exhibit for the Peer 1 address. Which action resolves this error? A. Configure the Expressway-C Traversal Client zone Peer 1 address with the fully qualified domain name of the Expressway-E. B. Configure the Expressway-C Traversal Client zone transport protocol with TCP. C. Add a server certificate to the Expressway-C that is signed by a certificate authority. D. Add an intermediate certificate to the Expressway-C that is signed by a certificate authority. Correct Answer: D QUESTION 60 With QoS enabled, which two statements about the Cisco Webex Video Mesh Node signaling and media traffic are true? (Choose two.) A. From VMN to CUCM SIP endpoints, the source UDP ports from 52500 to 62999 is used for audio traffic. B. From VMN to Webex Teams clients, the source UDP port 5004 is used for video traffic. C. From Webex cloud to VMN, the source UDP port 9000 is used for audio traffic. D. From VMN to video endpoints, the destination UDP port 5004 is used for audio traffic. E. From VMN to Webex cloud, the destination UDP port 9000 is used for video traffic. Correct Answer: AB For More exams visit https://killexams.com/vendors-exam-list Kill your test at First Attempt....Guaranteed! | ||||||||
Networking NewsGina NarcisiFrom new, easier-to-implement room systems, to contact center agent wellness features, here’s a look at the AI-powered updates that the tech giant launched this week during WebexOne 2023. ![]() Hybrid work is here to stay, which is why Cisco Systems keeps upping the ante within its collaboration business. The tech giant has spent the last several years strengthening its popular Webex platform and all its offerings, such as Meetings, Calling, and Contact Center. Cisco’s cloud-based collaboration services are among the most popular in the crowded market and the company wants to continue its reign with the help of its channel partners. Cisco this week during its annual WebexOne event came armed with a solidified AI strategy that the company is making good on with a smattering of generative AI-based features and functionality that’s being baked into the Webex platform. The company highlighted several new device options, promoted its Apple partnership, and even discussed how teamwork and interoperability with third-party collaboration providers, such as Microsoft Teams, is the way forward. With so much at stake as customers come up on their renewal cycles following the pandemic’s panic buying, Jeetu Patel, Cisco’s executive vice president and general manager of security and collaboration, called this year’s WebexOne the “most consequential.” CRN was on the ground at Cisco’s 2023 WebexOne event in Anaheim and rounded up the latest collaboration products and AI features that the tech giant unleashed this week. Here’s how Cisco is bolstering the Webex platform. (MENAFN- Mid-East)
Dubai, UAE:At WebexOne, Cisco announced a new AI strategy for Webex that will Improve communication and collaboration. Unlike AI offerings that solely focus on text or documents, Webex will use real-time communications for audio and video to solve everyday challenges, such as ensuring crystal-clear audio and video calls and meetings despite low bandwidth. Cisco also announced the launch of its new Webex AI Assistant with new capabilities that will bolster productivity and accuracy for customers. The Webex AI strategy and Webex AI Assistant will be applied across the full Webex portfolio. “In the ever-evolving landscape of hybrid work, AI serves as a key driver in enhancing collaboration and communication. Our Webex platform, known for its consistent commitment to innovation, is taking yet another step forward by integrating AI,” said Ahmad Zureiki, Director of Collaboration Business, Cisco Middle East and Africa.“With AI at its core, it is set to empower our customers throughout the Middle East and Africa, opening new horizons for productivity and connection.” Introducing Real-Time Media Models: Visual and audible cues like gestures and walking out of the room during a meeting provide invaluable context about human interactions. Cisco's new Real-Time Media Models (RMMs) in Webex will enhance audio and video quality. The models have the ability to take multiple media streams and produce multiple outputs, such as people and object recognition and action analytics like movement and gestures. RMMs in Webex will also enable audio and video channels to be used as signals of context in traditional text-based capabilities like meeting summaries and highlights. By uniquely fusing together AI for text, audio and video, Webex users will benefit from rich real-time insights. For example, in the future, Webex may be able to recognize that a meeting participant stepped away from a meeting, and capture meeting notes to bring that person up to speed when they return. New Webex AI Codec Helps Customers Achieve New Levels of Audio & Video Quality: People are regularly impacted by network impairments, which may have a direct impact on calls and meetings. For example, a user may experience disruption when connecting from their car, a hotel room, or a rural area with poor connectivity. Choppy audio or video often derails conversations and frustrates people - from meeting participants to customers calling into a business' contact center. Cisco is unveiling a new AI Codec in Webex, a new generative AI solution that will redefine real-time communication and solve the challenge of audio quality. The audio Codec aims to deliver crystal-clear audio regardless of network conditions, even in areas with spotty connections. Webex's efficiency with its AI Codec allows for massive transmission redundancy to recover from network packet loss. Webex AI Codec also has built-in speech enhancement functions like noise removal, de-reverberation and bandwidth extension, to deliver unprecedented audio clarity. Webex will similarly apply machine learning techniques to Improve video quality using Super Resolution. It will deliver high-definition meetings with amazing video quality regardless of bandwidth conditions. Webex AI Assistant Helps Workers and Customers: The newly launched Webex AI Assistant will power a robust set of capabilities that empower people to do their best work. It will also minimize work and costs for IT, ultimately driving business value. Webex AI Assistant will prompt users with questions, like“ask me about the meeting,” that users can respond to with typing sentences, such as“catch me up on the 15 minutes I missed in the meeting” or“catch me up on all the meetings I missed on Friday while I was on PTO,” to generate answers in real-time. Webex AI Assistant is already natively integrated into Cisco Collaboration devices and will span the Webex portfolio. New Webex AI Assistant capabilities will include:
These new capabilities are in various stages of availability, with shipping planned to begin before the end of 2023. Harnessing the Best Large Language Model Based on Use Case: Understanding that certain Large Language Models (LLMs) will be better suited than others based on the use case and training, Webex will use a combination of best-of-breed models. Webex's federated approach combines commercial, open source, Cisco-proprietary and select customer models to deliver the best possible experience. Cisco's Approach to Responsible AI: Cisco has leveraged AI with natural language, audio intelligence, video intelligence and analytics for years-all designed with attention to security, privacy and human rights built in from the start. Realizing AI's significant promise while adhering to standards for transparency, fairness, accountability, privacy, security and reliability is an ongoing mission at Cisco. This is the promise of Cisco's Responsible AI Framework,which applies to our AI offerings. The Webex AI strategy and Webex AI Assistant capabilities are secure and align with Cisco's Responsible AI Framework. About Cisco: Cisco (NASDAQ: CSCO) is the worldwide technology leader that securely connects everything to make anything possible. Our purpose is to power an inclusive future for all by helping our customers reimagine their applications, power hybrid work, secure their enterprise, transform their infrastructure, and meet their sustainability goals. Discover more on The Newsroom and follow us on X at @Cisco. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. About Webex by Cisco: Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. At Webex, we start with people and their experiences first. This focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Our solutions are underpinned with security and privacy by design. We work with the world's leading business and productivity apps – delivered through a single application and interface. MENAFN31102023005446012082ID1107348248 Legal Disclaimer: ![]() Sundry Photography There’s no question that Generative AI (GenAI) applications are starting to make a big impact on enterprise applications. Until recently, however, the vast majority of the attention being given to GenAI applications for business has had to do with text-based Large Language Models (LLMs) and chatbot-style applications that leverage them. At its accurate Webex One conference, Cisco (NASDAQ:CSCO) made a point to emphasize how foundation models and other GenAI tools can make a powerful impact in communications and collaboration as well. The company made several announcements regarding AI integration into its entire suite of Webex tools at the event. Most involve an additional level of intelligence being integrated into Webex, but some cover audio and video quality improvements. In addition, Cisco added to its history of Apple (AAPL) collaborations by unveiling additional support for Apple devices, including Apple TV and Apple Watch. Of course, like all its competitors, Cisco first started offering AI-powered features in Webex, such as automatic transcription and meeting summarization, a while back. The capabilities the company just announced, however, show a new level of sophistication and provide an interesting pointer towards how GenAI-based tools are likely to evolve. Undoubtedly the most intriguing is the introduction of a new type of foundation model Cisco is calling Real-Time Media Models (RMMs) that are based on audio and video data. According to Cisco, these RMMs can provide supplemental data and information about a meeting from things like visual cues, gestures, body language, message tone and more. As useful as text-based meeting transcriptions and summaries can be, they don’t always capture the subtle but important nuances in how things are said and how people react, both of which can have a huge influence on how certain ideas or messages are understood and conveyed. It’s this kind of information that Cisco believes it can bring to its existing AI-powered meeting notes by combining the RMM data with its existing LLM-based text contact. In theory, these kinds of GenAI-enabled capabilities sound quite impressive, but it will take some real-world usage to see how effective they are in capturing and integrating this information into meeting summaries. Regardless, it’s an interesting example of how Webex continues to innovate in unique ways that help it stay a step ahead of its competition - not an easy task in a market that moves as quickly as video collaboration. One of the other benefits of leveraging RMMs, according to Cisco, is the ability to create meeting summarization tools in video form. This allows people to get a movie preview-style summary of a meeting, allowing people to easily watch what happened instead of simply studying about it. Again, the proof will be in the pudding, but it’s unquestionably a great concept. RMMs also play a role in the Webex AI Assistant. Like other digital assistant-type features, the Webex version is designed to provide intelligent responses to queries that users can type into chat-style interface. For example, people can ask the Webex AI Assistant to summarize the results of all the meetings they have missed on a PTO day or highlight the comments their boss made during a particular meeting, and so on. The difference versus similar types of features the company has introduced in the past is that the integration of the RMM data should provide the kind of additional context referred to earlier. Leveraging the RMM video data, future versions of the Webex AI Assistant might also be able to do things like automatically generate summaries of the portions of a meeting a person may have been missed because of running late or having to step out for a bit. The idea is that by analyzing the video feed, Webex will be able to determine when a person was there or wasn’t, and then fill in those missing time gaps in a seamless manner. The Webex AI Assistant also has the ability to provide suggested answers for customer service agents, helping them Improve their responses, and can even make suggestions in the tone of how things are (or should be) said. One of the more intriguing aspects of Cisco’s implementation is that it said it intends to offer the ability to support several different LLMs in addition to its own RMMs in the Webex AI Assistant. In other words, it can essentially swap out the GenAI engine powering the experience in order to pick the best choice for different customers, different types of employees, etc. Again, this idea of model swapping is an intriguing concept that I expect to become more common in other types of GenAI-powered applications and services, so it’s very interesting to see Cisco jumping into this new realm so early. The final piece of the new Webex AI strategy is an enhanced set of AI audio and video codecs that are designed to Improve the audio and video quality on video calls where the bandwidth is limited. First, these new tools can reduce the amount of data needed down to 1/16th of what it currently is, making it easier to work in low-bandwidth environments. In addition, by leveraging GenAI, these new codecs can do things like help recreate lost packets to help ensure a smooth audio signal. On the video side, by utilizing super-resolution technologies like what’s been deployed for AI-generated image enhancement, Webex can upscale the quality and video resolution of a video signal over a low-quality or low-bandwidth connection. The net result is a smoother, more seamless experience that makes everyone in the meeting look and sound better, and avoids the annoying glitches that can sometimes occur in these types of situations. The evolution of meeting and collaboration tools like Webex and its competitors continues at a breakneck pace, and while Cisco has once again jumped ahead in terms of innovative capabilities, it may not be long before companies like Microsoft (MSFT), Zoom (ZM) and Google (GOOG, GOOGL) start to catch up. Still, it’s great to see how Cisco is pushing forward the integration of GenAI into its Webex suite and providing an intriguing view into how these technologies continue to evolve. Disclaimer: Some of the author's clients are vendors in the tech industry. Disclosure: None. Source: Author Editor's Note: The summary bullets for this article were chosen by Seeking Alpha editors. Networking NewsGina Narcisi‘Networking, security, collaboration and observability—all of these things start to come together. Those are the four businesses we’re in and each business makes the other business better. That’s the beauty about the flywheel effect that you get with Cisco,’ says Cisco Executive Vice President and General Manager of Security and Collaboration Jeetu Patel. Cisco Systems’ popular Webex collaboration platform is getting more powerful thanks to AI and because it’s leveraging the strength the tech giant has in its other businesses like networking —something its collaboration competitors don’t have, according to Jeetu Patel, Cisco’s executive vice president and general manager of security and collaboration. “Networking, security, collaboration and observability—all of these things start to come together. Those are the four businesses we’re in and each business makes the other business better. That’s the beauty about the flywheel effect that you get with Cisco,” Patel told CRN during WebexOne 2023. The tech giant at the event in Anaheim, Calif., this week unveiled a series of new AI-powered features and functionality being baked into the Webex platform. “I can actually look into anyone’s eyes and say this is categorically the best product in the market that’s about to get 10X better,” Patel said of the updates. [Related: Cisco Injects Generative AI Into Security, Collaboration Portfolios For ‘Reimagined’ Customer Experiences ] AI-Powered Collaboration Features Cisco Wednesday introduced new Real-Time Media Models (RMMs) in Webex designed to pick up on visual and audible cues, such as gestures or an individual walking out of the room during a meeting. These AI-based RMMs will enhance audio and video quality by using these actions and object recognition as context, Patel said. The models will also be able to supply Webex users real-time insight about their meetings and collaboration sessions. Patel said Webex will be able recognize that a meeting participant stepped away and capture meeting notes to bring that person up to speed when they return. “This [technology] allows us to deliver insight like no one else can,” said Javed Khan, senior vice president and general manager of Cisco Security and Collaboration. Also rolled out Wednesday was the new Webex AI Codec, which will ensure clear audio and video regardless of bandwidth, Cisco said. Network impairments or connectivity issues often occur for many users, especially those working in hybrid settings. These issues can take a toll on calls and meeting quality. To that end, Cisco’s new Webex AI Codec is a generative AI offering that will redefine real-time communication and solve the challenge of audio quality, regardless of network conditions. The audio Codec works by allowing for transmission redundancy to recover from network packet loss. Even just 5 percent to 7 percent packet loss will start to impact audio, Patel said. The new technology gives users “crystal-clear” audio, even with up to 80 percent to 90 percent packet loss in certain instances, he added. “We made the compression and the transmission so efficient that we can have 1/16th of the bandwidth that’s needed,” Patel said. The new codec also has built-in speech enhancement features, such as noise removal, de-reverberation and bandwidth extension, Cisco said. “You can’t have a delay on the audio and video side of things. That’s where we feel we have a fundamental [edge]. … Doing that in real time is a different art,” Khan said. Similarly on the video quality side, Webex will apply machine learning techniques to Improve video quality using Super Resolution, the company said. Videos will be able to be scaled down to 270p and then dialed back up to 1,080p. “That’s happening because of generative AI. When we talked about generative AI, it’s not just for text, we’re doing it in audio and video,” Patel said. “This is what Cisco does. We know how to go out and make sure that we can manage packets effectively. We are a networking company at heart, so we’ve been able to go out and use that core heritage to build something that’s fundamentally different.” Cisco’s recently introduced Webex AI Assistant, which is already embedded in Cisco collaboration devices, now includes a new set of features that pull in RMMs and Large Language Models (LLMs) to Improve communication and collaboration for hybrid workers and contact center agents. The new Webex AI Assistant features include Change Message Tone, which offers recommended changes to tone or phrasing within Webex Messaging and Slido. An example that Cisco gave was that Webex AI Assistant may suggest changing a stern response such as, “This isn’t good” and rework the summary to “This is a fantastic document, but the up-front summary could use some improvement.” Another new feature is Suggested Responses to messages, a capability for contact center agents responding to customers across digital channels that pulls in context history from the conversation and any previously added customer data. Meeting Summaries, another new feature, lets users catch up on missed portions of meetings or entire meetings in real time with a summary of what was missed that will be organized into chapters and highlights. Message Summaries, on the other hand, will recap unread messages. These summaries can be customized so that a user can ask Webex AI Assistant to summarize messages from their boss only, for example. Meanwhile, Slido course Summaries generate common courses shared in an interactive Q&A and polling during virtual and hybrid events so that participants can easily see what’s trending, Cisco said. The new AI-based capabilities are in various stages of availability. Shipping is slated to begin before the end of 2023, Cisco said. Are you ready to bring more awareness to your brand? Consider becoming a sponsor for The AI Impact Tour. Learn more about the opportunities here. At its annual WebexOne conference today, enterprise software and networking giant Cisco announced an ambitious new AI strategy aimed at improving communication and collaboration through its Webex video conferencing platform, making it an even more robust rival to Zoom, Microsoft Teams, and Google Meet (most of which have also embraced new AI features in accurate months). WebX’s strategy combines real-time intelligence across text, audio, and video to solve everyday challenges that organizations face with their video conferences, building upon an initial set of AI updates to Webex in March, including meeting summarization. Further into AIWith its new updates announced at Webex One, Cisco is going dramatically further with new Real-Time Media Models (RMM) to enhance the audio and video experience, as well as an enhanced AI assistant for suggested responses and summary. The overall goal is to further enable Webex for the new normal of the hybrid workspace. The Cisco Webex portfolio includes both in-room video conferencing hardware as well as software that can run on regular desktop and mobile systems. VB EventThe AI Impact Tour Connect with the enterprise AI community at VentureBeat’s AI Impact Tour coming to a city near you! “We’re spending our engineering resources where we are really good, which is audio intelligence, video intelligence and language intelligence,” Jeetu Patel, Executive Vice President and General Manager, Security and Collaboration, told VentureBeat. Patel said that the goal is to really pull Cisco’s engineering resources together so that people can take out the friction and not feel the distance or not feel the language barriers when they’re communicating with each other. Webex AI Assistant to provide automated support across platformsA core element of the updates is the new Webex AI Assistant. Patel explained that the Webex AI Assistant works across the entirety of the Webex portfolio of services. The assistant will provide automated support such as tone modification when writing messages, suggested responses to received messages, and meeting summaries for those who join late or miss calls. “Imagine if I came in 10 minutes late to a meeting, wouldn’t it be nice if rather than interrupting the meeting and asking everyone to say what transpired in this meeting thus far if the system knows, I showed up 10 minutes late and it just gives me a summary of the meeting,” Patel said. The AI assistant feature is similar to those announced by Zoom, Otter.ai, and timeOS. In fact, the integration of AI into video collaboration tools has been an ongoing trend in 2023 with rivals adding their own capabilities.Microsoft Teams integrates an AI copilot and Google has integrated its Workspace AI with Meet. While Cisco had already been offering meeting summaries in Webex, Patel explained they are enhancing them to incorporate additional contextual details using AI. He noted that sometimes there is nuance with nonverbal communication cues that get missed out with a traditional approach to meeting summaries. Cisco is aiming to capture some of that nuance in a variety of ways. “We have a capability with video intelligence that can tell you if I step away from a desk, that ‘this person has stepped away and we’ll be right back’,” Patel said. He added that the enhanced summarization will be able to take that presence awareness and merge it with the transcript. This will allow summaries to note things like a participant stepping away or detect the tone of a conversation. AI-Powered audio and video enhancements for challenging networksCisco is also rolling out new AI-powered audio and video capabilities designed to Improve communication quality even on low bandwidth, high latency networks. Patel explained that Cisco has completely reimagined its audio and video codecs using AI to be up to 16 times more efficient. This will allow high-definition audio and video on as little as 1/16 the bandwidth normally required.It will also enable capabilities like reconstructing dropped packets through generative AI. “This is completely revolutionary by the way because not only does it change the quality of audio in high latency, high packet loss environments, it also reduces your cost of storage for the audio file,” Patel said.”If you think about a contact center application, every single call gets recorded and stored, you will not be able to store for a fraction of the cost because you actually need less storage.” Looking forward, Patel emphasized that Cisco will continue to expand the AI-powered capabilities of Webex. “You should expect us to continue to keep enhancing AI use cases so that every user has an assistant that can actually do things that they were not able to do in the past by themselves, and the communication for them becomes easier and the distance gets to zero,” he said. VentureBeat's mission is to be a digital town square for technical decision-makers to gain knowledge about transformative enterprise technology and transact. Discover our Briefings. du today announced a strategic partnership with Cisco to offer Cisco WebEx collaboration solutions and launch cutting-edge business conferencing service. du invites visitors to its stand at GITEX to experience advanced conferencing and collaboration solutions. The Cisco WebEx Authorized Program allows qualified companies to extend their collaboration offerings with the addition of on-demand solutions. Cisco WebEx solutions bring people and information together to speed the decision-making process and to accelerate innovation. The applications are delivered as software as a service (SaaS), helping to enable greater business productivity and faster responses to market changes while taking advantage of the Cisco WebEx Collaboration Cloud to provide highly secure, reliable, high-quality collaborative experiences. “du is committed to providing its enterprise customers with state of the art tools to revolutionise business collaboration,” said Farid Faraidooni, EVP Commercial, du. “du Business Conferencing, based on Cisco WebEx, is a sophisticated suite of applications that facilitate online meetings, presentations, training sessions and customer support functions, just to name a few. In today’s challenging economic climate, these on-demand, online collaborative solutions will help our customers increase their productivity and market reach while reducing costs.” "Cisco WebEx solutions, a key component of Cisco's collaboration portfolio, transform business communications and collaboration," said Ismael Hassa, director of WebEx Operations, Cisco Collaboration Software Group. "As a Cisco WebEx Authorised Partner, du has made a strategic investment to offer customers superior solutions that create synergy within organizations, drive costs out of existing business processes, and maximise resources by bringing people together more effectively than ever before." With a proven track record of promoting its customers’ success and of using the transformative nature of collaboration solutions, du is bringing Cisco WebEx solutions to the market. News Summary:
ANAHEIM, Calif., Oct. 24, 2023 /PRNewswire/ -- Cisco (NASDAQ: CSCO) and Bang & Olufsen (CPH: BO) today unveiled new true wireless earbuds built with enterprise-grade features customized for professionals on-the-go. Furthering their partnership to provide customers with top-quality audio experiences whether they're at home, at work or in transit, the Bang & Olufsen Cisco 950 delivers a high-end aesthetic and premium sound combined with advanced security and manageability features. This product release is an extension of the Cisco and Bang & Olufsen partnership, which addresses increased customer expectation for multifunctional devices that fit their lifestyles in and out of work. As hybrid work continues to enable flexibility in how and where people work, the Bang & Olufsen Cisco 950 enables crystal-clear audio for seamless collaboration from any setting. The earbuds are fully manageable in Cisco's Control Hub platform, giving IT greater visibility and control over their entire fleet of collaboration devices and peripherals. "As businesses continue to embrace the flexibility of hybrid work, employees need professional-grade tech solutions that enable work from any setting," said Snorre Kjesbu, Senior Vice President & General Manager of Webex Devices at Cisco. "We're excited to expand our partnership with B&O to deliver exceptional audio experiences with extensive functionality and timeless design and craftsmanship." "We're excited to expand our partnership with Cisco to deliver the Bang & Olufsen Cisco 950," said Duncan McCue, Vice President Business Development & Strategic Partnerships, Bang & Olufsen. "Equipped with Cisco's advanced features for secure collaboration and Bang & Olufsen's unparalleled capabilities in sound innovation and design, these earbuds are perfect for hybrid workers who want immersive audio experiences." Key features of the Bang & Olufsen Cisco 950 include:
Availability The Bang & Olufsen Cisco 950 will be available for order starting this November. For more information about Cisco's full portfolio of headsets, please visit the Bang & Olufsen Cisco 950 product page to learn more – and to see the full Cisco headset portfolio, click here. About Cisco Cisco (NASDAQ: CSCO) is the worldwide technology leader that securely connects everything to make anything possible. Our purpose is to power an inclusive future for all by helping our customers reimagine their applications, power hybrid work, secure their enterprise, transform their infrastructure, and meet their sustainability goals. Discover more on The Newsroom and follow us on X at @Cisco. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. About Webex by Cisco Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, polling, asynchronous video and customer experience solutions like contact center and purpose-built collaboration devices. Webex's focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Its solutions are underpinned with security and privacy by design. Webex works with the world's leading business and productivity apps – delivered through a single application and interface. Learn more at webex.com. About Bang & Olufsen Bang & Olufsen is a luxury audio brand founded in 1925 in Struer, Denmark, by Peter Bang and Svend Olufsen whose devotion and vision remain the foundation for the company. For nearly a century, Bang & Olufsen has been pushing the boundaries of audio technology and the company continues to sit at the forefront of acoustic innovation. Today, every Bang & Olufsen product is still characterized by the unique combination of beautiful sound, timeless design, and unrivalled craftsmanship. The company's innovative and progressive products are sold worldwide in Bang & Olufsen stores, on bang-olufsen.com and in select retailers. The company employs approximately 900 people and operates in more than 70 markets. Bang & Olufsen's shares are listed on NASDAQ Copenhagen A/S.
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